564 HO GSR2 Gas Fireplace gas-burning fireplaces, factory built
1 report to CPSC, the latest made Nov 14, 2013. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Nov 14, 2013the latest report was made
- Nov 14, 2013the earliest
- 0with the company’s comments
- Brand
- 564 HO GSR2 Gas Fireplace
- Maker
- TRAVIS INDUSTRIES Inc.Makers, importers or sellers, as the reports name them
- Product
- Gas-burning fireplaces, factory builtCPSC’s product type: Gas-burning Fireplaces, Factory Built (code 334), in Home Maintenance and Structures: Heating, Ventilation & Air Conditioning
By month
The numbers, as a table
| Month | Reports |
|---|---|
| November 2013 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Nov 14, 2013, sent to the company Nov 22, 2013, published by CPSC Dec 9, 2013
The product, in the report: 564 HO Direct Vent Gas Fireplace (Greensmart) by Travis Industries
The product was being used to maintain heat in a bedroom area of 500 sq. ft. It was set to automatically adjust the flame height for the set room temperature. It was set to the lowest blower speed with both front and back burner flames turned on. 3-5 days after installation the modulator stopped working and was replaced. We then went on a vacation for one month, programming the room temperature at 70 degrees in smart mode to adjust flame height accordingly. Upon our return the flame height was spreading across the top of the firebox about 5-7 inches. When the unit would turn on and turn off I heard an ‘explosion’ sound that had force and was rattling the inside of the firebox and force against the glass. The gas valve was making some loud boom sounds moments after the front and back flames would extinguish. This too was loud and rattled the firebox and glass. Decibel ratings were above 90 for this noise. I also experienced other constant and repetitious ticking sounds that eventually prompted the vendor to replace the unit. However, other problems that I informed them of included, smelling gas when the unit would ignite the flames both inside the home and directly outside the home. There was also a very long delay for the igniter to light once the unit was turned on. The igniter flame grew increasingly taller, all by itself and was eventually about 8 inches tall. It would then light the burner flames with an even louder boom. I was afraid to use the fireplace and was recording audio and video and supplying it to the Travis Industries, Manufacturer once I began smelling gas, telling them that something is seriously wrong with the unit. The MFG. said they would send a rep. to look at it and never did. The vendor came out and immediately tore the unit apart without verifying any complaint. Then, problems occurred and got worse, eventually the unit was replaced. The unit also emitted a fire smoke smell once. However, I believe there still might be an issue with the gas valve, since, I still have a loud boom sound during the SMART mode operation when I let the unit control the flame height with the set room temperature. Therefore, I do not run the unit in the SMART mode at all. The unit I have now emits a strong smell as if something is burning inside the firebox, it does not go away unless I run the unit without using the back burner flames. But, when I turn on the back burner flames, my whole room fills up with a very bad odor. This unit has been on constantly since July 2013 in CPI mode or with small front flames. I have not noticed any gas odors with this unit [REDACTED].
- Model
- 564 HO GS Fireplace
- UPC
- 98500247
- Serial number
- 3415-002466
- Bought from
- North Country Stoves
- Bought
- Mar 16, 2013
- Where
- Big Lake, Alaska: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand 564 HO GSR2 Gas Fireplace, made or sold by TRAVIS INDUSTRIES Inc.
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.