Polaris four-wheel ATVs

60 reports to CPSC, the latest made Oct 5, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 5, 2026.

60reports to CPSC
Oct 5, 2026the latest report was made
May 19, 2011the earliest
30with the company’s comments

Brand: Polaris
Maker: Polaris Industries Inc.Makers, importers or sellers, as the reports name them
Product: Four-wheel ATVsAll-terrain vehicles, off-road onlyCPSC’s product type: All Terrain Vehicles (Four Wheels/off Road Only) (code 3286), in Sports and Recreation: Recreational Vehicles (Unlicensed)

Other ways the reports write the brand (10)

“Polaris Sportsman”, “Polaris Scrambler”, “Polaris Sportsman 500”, “Polaris 325mag”, “Polaris ATV”, “Polaris Industries”, “Polaris RZR 30900”, “Polaris Sportsmen EFI”, “Polaris sportsman570 EFI” and “polaris sportsman 570 EPS”

By month

3 reports from November 2025 to October 2026; the most in October 2026, 1. 57 earlier reports, since May 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
October 2026	1
June 2026	1
March 2026	1
May 2025	1
November 2024	1
May 2024	1
February 2024	1
July 2023	1
June 2023	1
April 2023	2
November 2022	1
September 2022	2
December 2021	1
October 2021	1
August 2021	1
April 2021	1
May 2020	1
October 2019	1
June 2019	1
May 2019	1
May 2018	1
January 2018	1
October 2017	1
July 2017	1
May 2017	1
April 2017	1
March 2017	2
January 2017	1
August 2016	2
May 2016	1
December 2015	1
September 2015	2
January 2015	2
November 2014	1
September 2014	1
July 2014	1
June 2014	1
April 2014	2
January 2014	1
September 2013	1
December 2012	1
October 2012	1
July 2012	1
May 2012	2
April 2012	2
March 2012	2
December 2011	1
October 2011	1
August 2011	1
May 2011	1

How badly anyone was hurt

Death 2
Hospital admission 1 CPSC: Injury, Hospital Admission
Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 2 CPSC: Injury, Seen by Medical Professional
First aid 7 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 8 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 1 CPSC: Injury, Level of care not known
No one hurt 35 CPSC: Incident, No Injury
No incident, no one hurt 2 CPSC: No Incident, No Injury
Not said 1 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.

Hurt, no treatment
Made Oct 5, 2026, sent to the company Oct 8, 2026, published by CPSC Oct 23, 2026

The product, in the report: Sports recreation vehicle ATV 2025 Polaris Sportsman XP 1000 S Lava Orange Metallic

While operating a brand-new 2025 Polaris Sportsman XP 1000 S ([REDACTED]) at a low speed on private property, the electronic throttle control (ETC) system suffered an immediate, uncommanded failure, pinning the throttle 100% wide open without operator input or thumb-lever pressure. The automatic safety fail-safes failed to engage or cut engine power. The runaway ATV accelerated out of control across the driveway and crashed violently into a stationary, parked [REDACTED]. High-definition home security camera footage captured the entire sequence, irrefutably proving the driver had zero thumb input and that the crash was caused entirely by an uncommanded electronic throttle runaway.

Model
2025 Polaris Sportsman XP 1000 S
UPC
Na
Serial number
[REDACTED]
Bought from
Destination Powersports
Bought
Sep 12, 2025
Where
arcadia, Florida: Home/Apartment/Condominium
Who was involved
Age 37, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20261005-B60E7-2147308329. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 9, 2026, sent to the company Jun 12, 2026, published by CPSC Jun 30, 2026

The product, in the report: 2025 Polaris Sportsman 850 four wheel drive all terrain vehicle. It is a full size utility ATV equipped with an 850cc twin cylinder engine and factory suspension components.

While operating a 2025 Polaris Sportsman 850 with only 14.3 hours of total use at a low speed under normal trail conditions, a catastrophic structural frame failure occurred. The front upper A-arm frame bracket completely fractured and separated from the main chassis due to what appears to be a manufacturing weld defect, specifically insufficient weld penetration or a cold weld. This sudden structural separation caused an immediate mechanical failure, snapping the front axle and locking the steering mechanism. The unprovoked loss of steering control directly caused the vehicle to roll over. An inspection of the failure point reveals that the factory Grade 8 mounting hardware remains completely intact and unsheared. The surrounding components, including the front bumper, rims, and A-arm tubes, show no signs of an exterior impact or collision force, as the bracket simply peeled directly off the frame tube. This mechanical failure and subsequent rollover resulted in personal injuries, including bruising and structural impact trauma, and extensive property damage to the vehicle plastics and racks. The vehicle was turned in to an authorized dealership, [REDACTED] Georgia, where the service department initially documented the issue as a structural defect under Polaris Corporate Case [REDACTED]. However, the manufacturer has denied participation in the repair, claiming an impact event to deflect liability for a severe structural manufacturing flaw. A chassis weld failure on a brand-new vehicle poses a severe, life-threatening safety risk to consumers.

Model
Sportsman 850
Serial number
[REDCATED]
Bought from
Mountain Motorsports Mall of GA, Georgia
Bought
Nov 8, 2025
Where
Union Point, Georgia: Place of Recreation or Sports
Who was involved
Age 30, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20260609-400AA-2147317358. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 13, 2026, sent to the company Mar 18, 2026, published by CPSC Apr 1, 2026

The product, in the report: Model: 2015 Polaris RZR 900 [REDACTED] Blue and black in color ATV, 4-wheeler

Vehicle caught on fire 2015 Polaris 900 Had only been running for approximately 30 mins. Rzr turned off due to high temp and caught fire No injuries occurred. Total loss of product. Could have resulted in major injuries or even death

Model
2015 RZR 900
Where
Missouri: Home/Apartment/Condominium
Who was involved
Age 27, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20260313-DDD24-2147322700. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 2, 2025, sent to the company May 20, 2025, published by CPSC Jun 4, 2025

The product, in the report: Oil line for 2000polairs 325magman

Oil lines blow. Off my 2000polaris325magman. 2by4

Where
Greenfield, Missouri: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris 325mag, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20250502-AF1FD-2147331569. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Nov 8, 2024, sent to the company Nov 22, 2024, published by CPSC Dec 9, 2024

The product, in the report: 2016 Polaris Sportsman 850

I am writing to bring to your attention a serious incident that occurred with my 2016 Polaris Sportsman 850, purchased brand new in October 2016 from Feldman Sales and Service Inc. in Howards Grove, Wisconsin (VIN: [REDACTED]). The ATV, which has been meticulously maintained and stored indoors when not in use, caught fire on July 16th, 2024, shortly after I finished using it to grade our driveway. The fire broke out just moments after I parked it in my backyard, causing significant damage. Fortunately, my family and I were able to extinguish the flames, but we narrowly avoided what could have been a devastating situation, especially since the ATV was parked near our wood deck and could have easily spread to our home. Upon further investigation, I learned that Polaris had recalled some ATVs for similar issues. However, I do not recall receiving any recall notices, and I am concerned that this particular model might have been overlooked. We did move shortly after purchasing the ATV, but all our mail was forwarded to our new address, and we never received any communication regarding a recall for this model. Attached to this email are photographs of the fire and the damage, as well as the certificate of origin for the ATV. I also have a video of the incident that I can provide upon request. I have always spoken highly of Polaris and have recommended your products to many friends and customers, given my previous satisfaction with this machine. However, this incident has left me deeply concerned about the safety and reliability of the product. Given the low usage and the diligent care it has received, I am shocked and disappointed that such an event could occur. I kindly request your assistance in determining whether my ATV was part of a recall. If so, I would like to know what compensation or remedy Polaris can offer in light of this situation. I would greatly appreciate any support or guidance you can provide to help resolve this matter. I have also consulted a legal professional who suggested reaching out to Polaris directly before considering other options. I trust that Polaris values its customers and stands by the quality and safety of its products, and I am hopeful for a resolution that reflects this commitment.

Model
2016 Polaris Sportsman 850
Bought from
Feldman Sales and Service, Inc., Wisconsin
Where
Manhattan, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20241108-3F780-4979991. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 19, 2024, sent to the company May 22, 2024, published by CPSC Jun 6, 2024

The product, in the report: 2016 Polaris Sportsman 570 EPS, red.

Right side of engine gets so hot that the side panel is warping, and your leg gets dangerously hot that you can’t keep your foot down on the foot rest as required by manufacturer for safety. I contacted a Polaris dealership and found out there is a service bulletin for this issue, but not a recall. The service bulletin expired in 2018, and the manufacturer will no longer provide the fix to prevent this dangerous issue. I contacted Polaris for instructions on how to fix the issue and confirmed they no longer will cover the safety issue. I purchased this four-wheeler from a third party, and I understand he was the second owner, so I’m the third owner. Unfortunately the issue wasn’t addressed in the past to have it fixed.

Model
Sportsman 570 EPS
Where
United States: Home/Apartment/Condominium
Who was involved
Age 54, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Polaris Sportsman, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20240519-5842A-2147339135. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Feb 18, 2024, sent to the company Feb 22, 2024, published by CPSC Mar 7, 2024

The product, in the report: Sportsman ATV 570

I was riding on my Sportsman ATV when it flung me forward resulting in a broken arm and head injury.

Model
Sportsman 570
Where
United States: Other
Who was involved
Age 61, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

CPSC report 20240218-C2209-2147340911. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 13, 2023, sent to the company Aug 2, 2023, published by CPSC Aug 16, 2023

The product, in the report: ATV

The caller is reporting that on June 5th, 2023, he was riding his ROV on a dirt and grass, mostly level road with his 11 year old daughter as his passenger. They had been riding for a short period of time when flames began coming up from under the seat. He jumped off while grabbing his daughter to pull her off with him.
This caller and his father used 4 or 5 fire extinguishers in an attempt to extinguish the flames and the grass around them before the fire department arrived.
He contacted Elkins Motorsports in Elkins, WV, [REDACTED] to inquire about the ROV. It cannot be repaired because it is totally burned.
He was encouraged by his attorney to create this incident report.

Model
VIN: [REDACTED]
Bought from
Elkins Motor Sports, West Virginia
Bought
May 10, 2021
Where
Montrose, West Virginia: Home/Apartment/Condominium
Who was involved
Age 11, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris RZR 30900, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20230713-0F820-4284686. Submitter: Consumer Search for it on SaferProducts.gov
Death
Made Jun 16, 2023, sent to the company Jul 3, 2023, published by CPSC Jul 25, 2023

The product, in the report: Red Polaris 2-Door ATV

This is being reported because there was a death that was reported to the [REDACTED] County Medical Examiner’s Office on 6/12/2023. The decedent was riding on an ATV around his father’s property. When decedent’s brother found decedent hutched over on the ground where the ATV was laying on it’s side. Decedent explained that while he was riding in the woods, he did not realize that there was a slight drop off in elevation which caused the ATV to tip over. Once decedent was brought back to their father’s house he was complaining of a “panic attack”, and rib cramps. His sibling noticed that his left arm was not working properly and he had trouble opening a water bottle, and helping himself up out of a chair. Decedent was taken to [REDACTED] Hospital where he was stabilized and then transported to [REDACTED] Hospital in [REDACTED]. When arriving at [REDACTED]it was determined that decedent had sustained a left flail chest w/fractured rib, multiple lung contusions, left hemothorax and pneumothorax, Grade 2 spleen laceration, no perfusion in left kidney, and left shoulder dislocation from the ATV accident. It is suspected that the cause of death is multi organ failure/system failure because of this crash.

Where
Cass City, Michigan: Home/Apartment/Condominium
Who was involved
Age 54, Male
The reporter’s relation to them
Unspecified
As this report names them
made or sold by Polaris Industries Inc.

CPSC report 20230616-D9479-2147346971. Submitter: Local Government Agency Search for it on SaferProducts.gov
No one hurt
Made Apr 27, 2023, sent to the company May 2, 2023, published by CPSC May 16, 2023

The product, in the report: POLARIS Sportsman 800 Touring Model

At 4pm, Sunday, April 16, 2023, I drove my ATV out of the garage to hose off some dirt that had accumulated on the snowplow blade. The ATV was on a trickle charger, stored indoors in a heated garage at all times. I drove it approx. 50 ft. and parked it on a gravel area adjacent to my concrete driveway. I hosed off the blade in a minute or so. I then hosed off the underside of all four fenders. This whole process took 3-4 minutes. The engine was cold, the ignition was shut off and the transmission was in park. The engine was clean--no accumulated oil, grease, or grime and no gasoline leaks or odors. The gas tank had been filled a couple weeks prior and it was nearly full. The seats, engine, running boards, and utility boxes were all clean so I did not spray any of those areas.
After cleaning the ATV, I left it in place. I then backed my truck onto the concrete driveway and gave it a quick rinse with the hose. This only took 3-4 minutes. I finished all this about 4:10 pm. At this point, I looked at my ATV and thought: “I need to put that in the garage”. My pickup was blocking access to the garage stall where I park my ATV so I decided it could wait until morning. It had been a warm day and the weather was good.
About 9:20 pm I was in the kitchen reading when I heard a muffled boom that sounded like distant thunder. It had been a rather warm day so I thought thunder was certainly possible. I did not give it another thought. About a minute or two later I heard a second boom. Again, I gave it no thought. Then another minute or two went by and I heard a third boom. At this point things weren’t sounding quite right so I went out my front door (north side). It was pitch dark and calm, no wind. I thought: “what is going on?”. I then heard a noise on the east side of my house at the lower level in the garage/driveway area. As I neared the NE corner of my house, I noticed a large orange glow. When I cleared the corner, I saw that my Polaris ATV was completely engulfed in a massive inferno! Everything was on fire. The seats, gas tank, fenders, utility box, running boards, dash were all gone. All I saw was a burning frame and 4 tires on fire. My ATV was completely gone so I ran down to save my pickup truck which was only 10 feet from the burning ATV. I quickly moved the truck and then grabbed the garden hose, knocking down the fire in a few minutes.
At this point I fully expected fire trucks to come rolling up with lights flashing and sirens blaring. That never happened, which was puzzling. There was vehicle traffic on [REDACTED] approximately 1/3 mi. below my house. My house sits on top of a prominent hill and that fire could been seen clearly in many directions from 2-3 miles away. Nobody called. The next day I checked with the police/sheriff’s office to review their 911 logs from Sunday night. They checked from 8:30 pm to 10:30 pm and nobody called in this fire. I live in the country about 7 1/2 mi. from town so it is very dark and quiet where I live. A fire of this size could not have been missed, but surprisingly nobody called it in.
In retrospect, the three muffled “booms” I thought was thunder were most likely my tires and gas tank exploding. I suspect the fire had been kicking up for at least 3-4 min. (5?) before I went outside and discovered the inferno.
After I knocked down the fire, I noticed that the fabric cover on my boat had melted in the bow area. The boat was only 5 feet from the ATV. I never observed any open flames on the boat cover. I stayed up until 11:30 to make sure a new fire didn’t reignite. Early the following morning, I inspected my [REDACTED] pickup for any fire/heat damage. I noticed that a small, plastic trim piece on the right front quarter panel had warped and buckled due to the heat. I took several pictures of the truck, boat, and ATV on my [REDACTED].

Model
Sportsman 800
UPC
N/A
Serial number
VIN # [REDACTED]
Bought from
Private Seller
Bought
Dec 1, 2011
Where
Sheridan, Wyoming: Home/Apartment/Condominium
Who was involved
Age 73, Male
The reporter’s relation to them
Self
As this report names them
Brand POLARIS, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20230427-609B1-2147347842. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Apr 6, 2023, sent to the company Apr 14, 2023, published by CPSC Apr 28, 2023

The product, in the report: See above

I purchased a valve cover kit (Polaris part number 2203004) for a 2003 Polaris Sportsman 700, model A02CH68AA/CA. The kit includes screws to fasten one component of the kit to another. The screws are smaller than the threaded holes of the component. In other words the screws do not fasten anything down.
I am filing a report because I returned the defective product to Polaris, told them of the defect and wanted a replacement. To my surprise the replacement they sent had the same defect. After filing a formal complaint with Polaris I was told “Certain vehicles require this larger screw” with the specifications and asking where they could send them to me. I responded to Polaris……… The screws come with a valve cover kit, the screws are integral to fastening a breather component (sold with the kit) to the valve cover. These screws are not vehicle specific, they are specific to the valve cover kit. This IS accurate: Polaris is selling a valve cover kit with the wrong screws.

Model
Valve cover kit #2203004
UPC
Not available
Serial number
Not available
Bought from
Partzilla.com
Bought
Mar 1, 2023
Where
Reedsburg, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 59, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20230406-AA147-2147348242. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 14, 2022, sent to the company Jan 11, 2023, published by CPSC Jan 26, 2023

The product, in the report: ATV

Caller is a retired mechanic reporting what he believes is a very dangerous situation with the 2001 ATV that he purchased in 2005.
He went to the gas station to pump gas but when he put the hose into the gas tank the area where the threads broke away from the top which is when he noticed that the cap where the threads are located is glued to the tank.
When it broke gas then ran under the ATV causing gas to run under the tank which he states could cause it to explode thereby seriously injuring any nearby persons or worse.
No injuries are being reported although caller did feel sick from fumes while taking it home from gas station. He is asking that someone examine these bikes to recall.

Model
2001 Sportsman 500
Serial number
Vin# [REDACTED]
Where
Unspecified: Unspecified
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20221114-77713-3978056. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 16, 2022, sent to the company Sep 23, 2022, published by CPSC Oct 7, 2022

The product, in the report: 2018 Polaris Sportsman 450 Quad

Quad accelerates without pressing throttle.

Model
Sportsman 450
Bought from
Cycle Max
Bought
May 23, 2019, about then
Where
Elverson, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 48, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20220916-81DAF-2147353819. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 4, 2022, sent to the company Sep 9, 2022, published by CPSC Sep 23, 2022

The product, in the report: Riding my atv like always and out of nowhere I feel high heat on my left leg and look down and noticed it was on fire.

2019 Polaris Scrambler 850 catches fire

Model
Scrambler 850
Bought from
Griffin motorsports
Bought
Apr 9, 2019
Where
Schenevus, New York: Other
Who was involved
Age 47, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Polaris Scrambler, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20220904-13845-2147354035. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 8, 2021, sent to the company Apr 7, 2022, published by CPSC Apr 21, 2022

The product, in the report: Polaris Razor 800 EFI ATV

{REDACTED] I have a 2008 Polaris RZR it is leaking fuel this is neither good for the environment, nor is it safe. This was a manufacturers defect (a poor design) and has likely been leaking since new, but I was only recently was I able to find it. Polaris does not care, and has a history of not caring. [REDACTED].
The fuel leak I am speaking of is around the metal plate that Polaris haphazardly secured to the top of the tank, I am not alone, there are dozens who have posted the same problem, for the same year/make/model vehicle, dating back to 2008. Below is one site, but a quick [REDACTED] search for 2008 Polaris RZR fuel leak will tum up multiple other websites with similar postings. [REDACTED}
Polaris did have a recall for leaking fuel tanks, for some 2008 RZR, but I was told that mine was not covered by this recall. [REDACTED]
I had opened a BBB case in Complaint ID# [REDACTED]. Unfortunately they were unable to help. Note that I did contact Polaris at 1-800-765-2747 and spoke with their specialist, [REDACTED] [REDACTED}assigned me case [REDACTED] and asked me to bring my RZR to the local Polaris dealer which I did (Bridgeport Equipment and Tool in Ripley VW). Ultimately I was called by the [REDACTED} their service manager and told that Polaris would not allow him to open a dealer ticket because the vehicle was too far out of warranty..
West Virginia has a disproportionately high number of people who own ATVs. These manufacturers and Polaris chief among them have all set the bar exceedingly low. They have no concern for their customers or the environment. I ask that you step in on our behalf and urge Polaris to do the right thing.
Best Regards [REDACTED]

Model
Razor 800 EFI ATV
Bought
Jun 22, 2008
Where
Ravenswood, West Virginia: Unspecified
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20211208-A4847-3518644. Submitter: State Government Agency Search for it on SaferProducts.gov
Death
Made Oct 12, 2021, sent to the company Nov 3, 2021, published by CPSC Nov 18, 2021

The product, in the report: Modified 2013 Polaris [Sportsman] 850 All-Terrain Vehicle

Driver of a modified 2013 Polaris 850 ATV who was reportedly having some sort of mechanical failure, left the road, driver overcorrected and vehicle overturned. Result was fatality.

Model
850
Serial number
[REDACTED]
Where
Spencer, Virginia: Street or Highway
Who was involved
Age 45, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.

CPSC report 20211012-C9C24-2147359198. Submitter: Medical Examiner and Coroner Search for it on SaferProducts.gov
No incident, no one hurt
Made Aug 12, 2021, sent to the company Aug 17, 2021, published by CPSC Aug 31, 2021

The product, in the report: 2021 Polaris SPORTSMAN 570 Trail

No braking power when the rear brake is applied.

Model
Sportsman A21SHY57AL
Serial number
[REDACTED]
Bought from
Fun Country, Oregon
Bought
May 26, 2021, about then
Where
Oregon: Home/Apartment/Condominium
Who was involved
Age 63, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Polaris Industries, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20210812-709EC-2147361147. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 11, 2021, sent to the company Apr 15, 2021, published by CPSC Apr 29, 2021

The product, in the report: 2019 four wheeler Polaris Phoenix 200 Gray

2019 Polaris Phoenix 200 stared on fire and burnt to the ground. Fire department put out fire.

Model
2019 Phoenix 200
Serial number
[REDACTED]
Bought from
Herman’s sports Brewster ny
Bought
Aug 1, 2019, about then
Where
United States: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20210411-5F4B5-2147364841. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 28, 2020, sent to the company Jun 18, 2020, published by CPSC Jul 2, 2020

The product, in the report: 2016 Polaris sportsman 570 EFI camp paint, 4 Wheeler

I have 2 , 2016 Polaris sportsman 570 EFI and SP the ESP (electronic power steering ) started humming then locked up the steering could not turn it, then the engine stopped when the warning light come on, started the machine and it worked for about 3 minutes humming ,locked up engine stopped , did it a 3rd time same thing humming, locked up engine stopped. I then called the dealer Moto United Power-sports 801-572-6720 they will not fix it without a recall I then called Polaris they told me that year does not have a recall so no on the fix to have the dealer put in a good will warranty because it only has 59 miles on the machine, refusing to repair the dangerous product can’t ride it will kill someone if the steering system locks up, the 2015 and 2017 models have recalls this is a very dangerous thing Polaris and moto United power sports really need too fix this problem before something happens too one of my family or friends and neighbors.

Model
Model A16SEE57A9
Serial number
[REDACTED]
Bought from
Moto United Power Sports
Bought
Aug 13, 2016
Where
Magna, Utah: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Polaris sportsman570 EFI, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200528-11B38-2147372034. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 30, 2019, sent to the company Nov 19, 2019, published by CPSC Dec 4, 2019

The product, in the report: Polaris sportsman 570 touring sp eps ATV

I have a 2015 Polaris Sportsman 570 touring SP EPS Atv. On numerous occasions the electronic power steering shuts off while I’m riding it. This creates a dangerous situation because it is very difficult to control.

Model
Sportsman 570 touring SP EPS
Bought from
S&H, Missouri
Where
Mena, Arkansas: Place of Recreation or Sports
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20191030-A7396-2147376853. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 17, 2019, sent to the company Aug 8, 2019, published by CPSC Aug 29, 2019

The product, in the report: 2002 Polaris ATV

Purchased used 2002 Polaris ATV from private seller in 2013. On 01 June 2019 my 13 year old daughter pushed ATV from shed to beside our house and washed it. We were all inside waiting for it to dry, when I heard a strange noise coming from where the ATV was. After sitting by itself for 20 minutes and no one around it, the ATV caught fire just forward of the gas tank. I immediately used 2 fire extinguishers on it and put out the fire. The gas tank cap was melted off and had a 2 inch hole. The gasoline of 3/4 filled plastic tank was boiling. Although it was not very smart to get close enough to put it out, had I allowed it to explode, our home and family would have been serious damaged or destroyed as well. Although I’ve contacted the company, and even dropped it off at one of their dealerships, they don’t seem very interested in discovering why their equipment would burst into flames all by itself. We feel this is a very serious equipment defect that will lead to serious death or damage to other WA state residents (and others). Any help the AG office can give ensuring Polaris Inc. does not sell products that can self destruct is very appreciated.

Model
PTB/AT, TrailBlazer 250
Serial number
[REDACTED]
Bought
Jan 1, 2013, about then
Where
Oak Harbor, Washington: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/22/2019) Polaris Industries Inc.: According to the consumer’s report, the consumer owns a 2002 Polaris Trail Blazer ATV which was purchased used in 2013. On June 1, 2019 the consumer’s daughter pushed the ATV from a shed beside the consumer’s residence and washed it. While waiting for the vehicle to dry, the consumer heard a strange noise coming from where the ATV was parked. The consumer reports that after sitting by itself for 20 minutes, the vehicle caught fire just forward of the fuel tank. The consumer reports using 2 fire extinguishers to put out the fire. The fuel tank cap was melted off and had a 2-inch hole. The consumer also reports witnessing the fuel in the fuel tank boiling during the incident. The consumer reports they’ve contacted Polaris regarding this incident and have taken the vehicle into the dealerships, but Polaris doesn’t seem very interested in discovering why their equipment would burst into flames all by itself.
Polaris’s records confirm that the consumer did contact Polaris about this incident, but their account to Polaris differs somewhat from the report provided to the CPSC. The consumer notified Polaris that the vehicle had been involved in a roll-over incident approximately 2-weeks prior to the fire occurring. The consumer also notified Polaris that the vehicle was experiencing prior concerns with the vehicle battery losing charge, and that during the incident the consumer could hear the starter motor running. The consumer also reported that they did not carry insurance on this vehicle.
The consumer reported this incident to Polaris on June 2, 2019 and was advised to take the vehicle into the dealership to begin an investigation into the incident. The dealership reported the incident to Polaris on June 13, 2019 and immediately upon receiving notice of this incident from the dealership, Polaris began an investigation into the potential cause. Through the investigation, no defects were found with the vehicle which could be attributed to the cause of the fire, and no previous maintenance history or service records could be located related to this ATV. Additionally, it was determined that the prior roll-over damage and electrical concerns were likely contributing factors. The investigation was closed out with the dealer and the consumer on June 25, 2019, eight days after the consumer reported the incident to the CPSC.
The consumer’s report does not reasonably support a conclusion that the 2002 Polaris Trail Blazer ATV contains any defect which could create a substantial product hazard or does create an unreasonable risk of death or serious injury. A seventeen-year-old off-road recreational vehicle, such as this ATV, requires regular maintenance and subsequent repairs which, if not performed, can cause problems. This ATV was also previously damaged and required repairs due to its age and prior use. Polaris further disputes that the report indicates any safety problem related to 2002 Polaris Trail Blazer ATVs and denies any and all liability for the reported incident.

CPSC report 20190617-1C1B6-1881163. Submitter: State Government Agency Search for it on SaferProducts.gov
No one hurt
Made May 28, 2019, sent to the company Jun 20, 2019, published by CPSC Jul 8, 2019

The product, in the report: All Terrain Vehicle - Four Wheeler (not a side by side)

I was riding a 2015 Polaris Sportsman 1000 XP on groomed public trails in Wisconsin. Over some uneven/rough terrain, the entire front grill, voltage regulator, and fuse box completely fell off of the four wheeler.
This was due to poor quality cast aluminum parts that have fatigued to the point of shattering. I have pictures. No collision was involved.
Upon further machine inspection, stress cracks at A Arm mounting points were discovered due to inconsistent welds from the factory on the frame. This requires professional improvements which I will need to pay out of pocket for. I don’t mind doing that because I want to keep my four wheeler safe. But others may not know as much and a suspension failure at the wrong time could lead to major injuries or death.

Model
Sportsman 1000XP
Bought from
Motoprimo Motorsports
Bought
Feb 13, 2015, about then
Where
Washburn, Wisconsin: Other Public Property/Office
Who was involved
Age 33, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/2/2019) Polaris Industries Inc.: According to the consumer’s report, on May 25, 2019, while operating their 2015 Polaris Sportsman 1000 XP over uneven/rough terrain on groomed public trails in Wisconsin, the entire front grill, voltage regulator, and fuse box fell off of the vehicle. The consumer also reports that upon further inspection, stress cracks were identified at the A Arm mounting points.
Because Polaris does not have access to the consumer’s name or the Sportsman’s VIN, Polaris is not able to locate any records that it might have related to this Sportsman, including the Sportsman’s maintenance history for the 4 years preceding this incident. Additionally, the consumer’s report indicates the vehicle has been modified by the consumer in the area of concern. Accordingly, based on the limited information provided, Polaris cannot determine a potential cause for the reported incident.
The consumer’s report does not reasonably support a conclusion that the Sportsman contains any defect which could create a substantial product hazard or does create an unreasonable risk of death or serious injury. A 4-year-old off-road recreational vehicle, such as this Sportsman, requires regular maintenance and subsequent repairs which, if not performed, can cause problems; this Sportsman may require repairs due to its age and prior use. Polaris recommends that the consumer take the Sportsman to an authorized Polaris dealer for inspection and/or repair. Based on the information available to it at this time, Polaris disputes that the report indicates a safety problem related to 2015 Polaris Sportsman 1000 XPs and denies liability for the reported incident.

CPSC report 20190528-630E9-2147380729. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 10, 2018, sent to the company Aug 17, 2018, published by CPSC Aug 31, 2018

The product, in the report: 2017 Polaris RZR S900 2 seater Model: Z17VBE87AK VIN: [REDACTED]

September 9, 2017 My Polaris RZR S900 engine overheated, spilt coolant into driver and passenger compartment, seemed to be on fire as it spewed out smoke during a ride on [REDACTED]. [REDACTED] and I abandoned the vehicle for fear of an engine fire and/or explosion. Owners from the other five accompanying off-road vehicles confirmed my Polaris RZR S900 had coolant and engine oil. My Polaris had to be towed back to [REDACTED].
September 15, 2017 Trailered my Polaris RZR S900 to [REDACTED] for repairs.
October 20, 2017 Picked up my Polaris RZR S900 from [REDACTED] after engine repairs were made. Both sales and service staff informed me a manufacturing flaw in the engine cooling system had been found and was the cause of the engine overheating and subsequent damage to the engine. We were told the damaged engine had been replaced with a new working engine. The Polaris six-month factory warranty was still in effect.
October 24, 2017 On a trip from [REDACTED] accompanied by five other off-road vehicles, my Polaris RZR S900 with a new engine overheated once. We immediately pulled over and waited for the engine to cool before continuing. No further problems were encountered during the rest of the trip.
January 12, 2018 Received a Polaris product recall notice via mail. The contents of this recall notice include the following statements:
- The CPSC and Polaris are informing the public about fires on model year 2013-2017 Polaris RZR 900 and 1000 Recreational Off-Highway Vehicles (ROVs). These fires have caused death, serious injury, and property damage. - The 2017 RZRs were not included in the April 2016 recall, but these models have also experienced fires. - The CPSC and Polaris continue to work together to ensure fire risks in these vehicles are addressed. However, at this time, the CPSC and Polaris want to make the public aware of the fires involving these vehicles. - The CPSC advises consumers to report any fire or overheating-related incidents at: www.SaferProducts.gov or the CPSC Hotline at 1-800-638-2772.
April 14, 2018 My Polaris RZR S900 engine overheated, spilt coolant into driver and passenger compartment, nearly caught fire and spewed out smoke during a different ride on [REDACTED]. ONCE AGAIN, [REDACTED] and I abandoned the vehicle for fear of the engine catching fire or an explosion. AGAIN, owners from the other two accompanying off-road vehicles confirmed my Polaris RZR S900 had coolant and engine oil. My Polaris had to be trailered off the top of [REDACTED].
April 19, 2018 Trailered the above purchased Polaris RZR S900 with a broken engine to [REDACTED] [REDACTED] This appointment had already been scheduled for the second regular maintenance. The Polaris six-month factory warranty had expired. The non-Polaris 36 month extended warranty was now in effect.

Model
Z17VBE87AK
Serial number
VIN: [REDACTED]
Bought from
Northland Motor Sports, Arizona
Bought
Aug 2, 2017
Where
Clarkdale, Arizona: Place of Recreation or Sports
Who was involved
Age 63, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20180510-139C6-2147388054. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 23, 2018, sent to the company Apr 16, 2018, published by CPSC May 7, 2018

The product, in the report: ATV

The consumer states that his ATV was sitting in his garage when it caught fire and burnt everything inside it. Additional damages included to his barn; it melted the siding on the back of his house; it melted half of his wife’s car, and his car behind hers also had damages; part of his trailer still need repairs. In total, there were damages of 250,000$.
The consumer contacted the Polaris dealership he purchase his unit from and explained the situation however no assistance was provided.
The inspector said they are not sure where the fire started but was most likely due to the ATV since it was the only thing in the consumer’s garage that could catch fire. The ATV only had twenty-seven miles on it. The consumer indicates he updated his ATV with additional features, and that he is still paying for it however only has seven-thousand dollars to finish paying it. The ATV was taken to a junk yard and sold for scraps.

Model
z17vbe99ar
Bought from
Polaris, Ohio
Bought
Jun 18, 2015
Where
Rayland, Ohio: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20180123-1D56F-1728405. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 10, 2017, sent to the company Mar 8, 2018, published by CPSC Mar 27, 2018

The product, in the report: Polaris 2008 Ranger RZR Serial #: REDACTED

FUEL TANK HAS BRASS INSERTS IN BLIND HOLES TO ACCOMMODATE FASTENING OF FUEL PUMP WITH O-RING SEAL BETWEEN FUEL PUMP AND FUEL TANK. THESE BRASS INSERTS WILL LOOSEN IN BLIND HOLE OF FUEL TANK AND CAUSE A LEAK DUE TO LACK OF COMPRESSION OF O-RING. DON’T KNOW EXACT REASON FOR LOOSENING, POSSIBLY EXPANSION/CONTRACTION FROM TEMPERATURE CHANGES, LOW TO HIGH ELEVATION CHANGES OR JUST VIBRATION AND FATIGUE. THIS IS A VERY SERIOUS SAFETY HAZARD, EXTREMELY DANGEROUS TO LIFE AND HEALTH,. I FIRST NOTICED LEAK IN SEPTEMBER 2017 WHEN VEHICLE WAS STATIONARY AND PARKED ON SLOPE AFTER FILLING GAS TANK. LEAK FROM FUEL PUMP LID CONTINUES WHEN MOVING UNTIL GAS LEVEL GETS BELOW PUMP LID ASSEMBLY. GASOLINE COULD POSSIBLY BE IGNITED BY EXHAUST, ELECTRICAL SPARK, OR OTHER SOURCE OF FLAME.

Model
2008 Ranger RZR
Serial number
REDACTED
Where
Unspecified: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/23/2018) Polaris Industries Inc.: Because Polaris does not have access to the consumer’s name and the vehicle’s VIN was redacted, Polaris is not able to locate any records that it might have related to this vehicle. Nor are there any other details about how, or the conditions under which, the unit was being operated at the time of the alleged incident. Accordingly, based on the limited information provided, Polaris cannot determine a potential cause for the reported incident.
The consumer’s report does not reasonably support a conclusion that the vehicle contains any defect which could create a substantial product hazard or does create an unreasonable risk of death or serious injury. Polaris further disputes that the report indicates any safety problem related to the vehicle and denies any and all liability for the reported incident.

CPSC report 20171010-4B105-1703498. Submitter: Federal Government Agency Search for it on SaferProducts.gov
Hurt, no treatment
Made Jul 9, 2017, sent to the company Aug 24, 2017, published by CPSC Sep 11, 2017

The product, in the report: 2016 Polaris 450HO

I have purchased 2 Polaris 2016 450HO last year. My wife and I have been burned on numerous occasions from heat emitting from the right side of the quads. Both do the same thing. It’s absolutely unbearable in the summer time. If you ride the quad for more than a few minutes and happen to hit some water(which happens quit frequent off road) it will send burning steam out the right side opening. Without hitting any water you cannot place your leg resteling in the foot well properly without being burned by the hot plastic or the heat emmiting from the right side. Happens every time we ride them in the summer.

Bought from
Jimmy Jones Polaris
Bought
May 27, 2016
Where
Gastom, South Carolina: Place of Recreation or Sports
Who was involved
Age 44, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(9/6/2017) Polaris Industries Inc.: The submitter alleges that the vehicle produces excessive heat in the footwell area.
Polaris recommends the submitter take the vehicle to a licensed Polaris dealer for inspection, but, based on the limited information available without such inspection, Polaris believes the submitter’s experience was likely the result of operating the vehicle at lows speeds while under a heavy load for extended periods of time without wearing appropriate clothing. Polaris recommends all riders wear appropriate clothing and safety equipment, including full-length pants and a helmet.
The consumer’s report does not reasonably support a conclusion that the ATV contains any defect which could create a substantial product hazard or that the ATV creates an unreasonable risk of death or serious injury. Polaris further disputes that the report indicates any safety problem related to Polaris 2016 Sportsman 450 Touring and denies any and all liability for the reported incident.

CPSC report 20170709-9BCD5-2147399115. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 31, 2017, sent to the company Jun 8, 2017, published by CPSC Jun 22, 2017

The product, in the report: 2007 Polaris Sportsman 800 EFI 2up Deluxe Black/Silver 4x4

Purchased a brand new 2007 Polaris Sportsman 800 EFI 2 up Deluxe 4x4 atv back in 2007. We still own this atv. The problem started approximately 2-3 years ago. Our engine started getting very hot. We had to replace an electrical wiring part located on top of the engine under the seat due to these wires melting. Than the right side panel brackets melted and the right side panel gets extremely hot. We came across a recall notice for newer year Sportsman models that were having similar issues. We strongly believe that the 2007 Sportsman models should be included with this “overheating “ recall issue. We believe that this is a similar safety concern as owners of a 2007 Polaris Sportsman. Thank you.

Model
2007 Sportsman 800 EFI Deluxe 2up 4x4 atv
Bought from
Sea & Ski, Alaska
Bought
Aug 1, 2007, about then
Where
Anderson, Alaska: Place of Recreation or Sports
Who was involved
Age 64, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20170531-0FE8A-2147400076. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 28, 2017, sent to the company May 8, 2017, published by CPSC May 22, 2017

The product, in the report: 2016 Polaris Sportsman 570 base model. Red in color

I own a brand new 2016 Polaris sportsman 570 base model and the right side where your right leg is gets scolding hot even with jeans on. All the 570 models are extremely hot on that side and all need to be recalled for consumer burns to the right leg.

Model
Sportsman 570
Bought from
Ken’s Sports
Bought
Jun 1, 2016
Where
Sherwood, United States: Home/Apartment/Condominium
Who was involved
Age 39, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/19/2017) Polaris Industries Inc.: The consumer alleges that the right leg well on his 2016 Sportsman 570 ATV becomes excessively hot during operation.
Any engine - including any ATV engine - will generate substantial heat. For this reason, Polaris and other manufacturers recommend that all operators wear appropriate clothing, including long pants. If the consumer continues to believe his Sportsman 570 generates an unusual level of heat, Polaris recommends the consumer bring his vehicle to an authorized Polaris dealer for inspection.
The heat generated by the Sportsman 570 is consistent with industry norms. As such, the consumer’s complaint does not reasonably support a conclusion that the product contains a defect which could create a substantial product hazard, or creates an unreasonable risk. Polaris further disputes that the report indicates any safety problem related to a 2016 Polaris Sportsman 570, and Polaris denies any and all liability in the reported incident or incidents.

CPSC report 20170428-EA200-2147403938. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Mar 22, 2017, sent to the company Apr 7, 2017, published by CPSC Apr 21, 2017

The product, in the report: Off-road ATV with 570cc engine

2016 Polaris Sportsman X2 EPS was being driven in responsible fashion for under 1 hour, in accordance with all instructions given by owner’s manual, on non-challenging trail and lawn terrain, in cool ambient temperatures, while wearing protective clothing recommended by manual. Rider sustained second degree burn to right calf due to proximity to unshielded powertrain components. Reported incident to manufacturer, requesting fix to make unit safe to operate. Manufacturer admitted not having design specs for expected temperatures adjacent to human skin, insisted I was isolated incident, refused to investigate or attempt any fix that could remove burn hazard. In discussion with large online forum for Polaris Sportsman owners, it quickly became apparent that excessive heat and burns are a widespread issue with 2015-2016 570 class Sportsman ATVs, not the “you are the only person in the world with a problem” claim put forward to by Polaris head office.

Model
Sportsman X2
Serial number
[REDACTED]
Bought from
Ward’s Marine
Bought
Feb 3, 2016
Where
Bancroft, Canada: Other
Who was involved
Age 41, Female
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

CPSC report 20170322-3412B-2147404977. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 13, 2017, sent to the company Apr 12, 2017, published by CPSC May 9, 2017

The product, in the report: 2016 polaris sportsman atv 4wd

I own the 2016 Polaris Sportsman 850 ATV, This is a very well know issue with these machines between certain years. The plastic panel on the right side down next to your right leg gets EXTREMELY HOT and the plastic starts to melt, the panel is located about 2 inches away from the exhaust tubes coming out of the motor.
I have contacted Polaris about this issue and there was nothing they can do
Thousands of Polaris owners have had this issue and it has caused many injuries to them and myself

Model
2016 Sportsman 850
Bought from
Island Powersports, New York
Where
Franklin Square, New York: Other
Who was involved
Age 26, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/9/2017) Polaris Industries Inc.: The consumer describes heat coming from body panels near the vehicle’s exhaust.
Polaris recommends that all operators wear appropriate riding equipment to protect against all risks inherent in the operation of off-highway vehicles, including engine heat. Polaris also recommends that the consumer bring his vehicle to the nearest Polaris dealer for inspection and any necessary repairs.
The consumer’s complaint does not reasonably support a conclusion that the product contains a defect which could create a substantial product hazard, or creates an unreasonable risk of death or serious injury. Polaris further disputes that the report indicates any safety problem related to a 2016 Polaris Sportsman and denies any and all liability in the reported incident or incidents.

CPSC report 20170313-958B5-2147405279. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 10, 2017, sent to the company Jan 31, 2017, published by CPSC Feb 14, 2017

The product, in the report: Polaris ATV Sportsman 500

In March 2013, I purchased a new Polaris ATV Sportsman 500. On November 3, 2016, it caught fire shortly after my 15 years old son started riding it.
I reported to Polaris and today January 10, 2017, I got a call from [REDACTED], from the Claim Dept at Polaris, phone number 651-408-7205 and stated that the engineering review has been completed and it found that the cause of the fire was debris built up under the engine. As a result, Polaris would not provide coverage.

Model
atv 12, 500 HO SPMN S. GRN HDPE
Serial number
4XAMH50A3CA360109
Bought from
Red Wing Motor Sports
Bought
Mar 23, 2012
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 15, Male
The reporter’s relation to them
My Child
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/14/2017) Polaris Industries Inc.: The consumer reports that on March 23, 2013 he purchased a 2012 Polaris Sportsman 500 ATV. On November 3, 2016 the report identifies the consumers 15-year-old son as being involved in an incident that resulted in a fire. The consumer states that he reported these incidents to Polaris. Upon learning of the incident, Polaris worked with the consumer’ dealer to resolve this matter. The consumers report states that on January 10, 2017 he was contacted by Polaris that the cause of his claim fire was debris build up under the engine and no coverage would be provided.
The consumer’s report included multiple images of debris build up on the skid plate and reported use for approximately 30 minutes prior to the incident. The consumer reported his son drove into a grassy ditch just prior to the incident. Images of the ditch were provided by the consumer and showed long dry vegetation. A pile of burnt debris is also visible in the images; the debris is similar to what is seen collected on the skid plate.
A 4-year-old off road recreational vehicle, such as this Sportsman, requires regular maintenance including the removal of excess debris. The owner’s manual outlines using caution when traveling through tall, especially dry grass. Therefore, the consumer’s report does not reasonably support a conclusion that the ATV contains any defect which could create a substantial product hazard or does create an unreasonable risk of death or serious injury. Polaris further disputes that the report indicates any safety problem related to 2012 Sportsman 500s and denies any and all liability for the reported incident.

CPSC report 20170110-24BB7-2147408279. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 25, 2016, sent to the company Sep 2, 2016, published by CPSC Sep 19, 2016

The product, in the report: This is an ATV. 2016 Polaris Phoenix 200

While riding the ATV trails in [REDACTED] the brakes on my ATV failed forcing me to jump off of the machine. The rear brake assembly where it attaches to the axle disassembled causing the brakes to completely fail. I believe the brake cables are an inch too short which keeps the adjusters too close to the end of the cable and with the pressure of using the brake puts too much pressure on the adjuster causing it to fail. I had the brakes adjusted shortly after my purchase as the brakes were not performing correctly. I think this problem with the brakes, if not addressed by Polaris could cause imminent physical harm and possible death via an accident.

Model
A16YAP20AF
Serial number
[REDACTED]
Bought from
Wescott & Sons, Maine
Bought
May 26, 2016
Where
Maine: Place of Recreation or Sports
Who was involved
Age 58, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20160825-8452A-1590062. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Aug 1, 2016, sent to the company Aug 9, 2016, published by CPSC Aug 23, 2016

The product, in the report: 1999 Polaris Sportsman 500 4x4

While riding Polaris Sportsman 500 down a steep descent, the machine suddenly experienced total brake failure. This ATV is equipped with both a hand actuated brake which operates both front and rear brakes along with a foot actuated brake that operates rear brakes. This machine was well maintained and both systems were checked and fully functional before vehicle was operated. This machine is EXTREMELY DANGEROUS due to several design flaws including:
1- The machine has an automatic (CVT) transmission that does not have engine brakes and cannot be shifted or slowed by utilizing the engine or transmission; i.e. the brakes are the only way to stop or even slow this machine.
2- A single point of failure resulted in complete brake loss. The hand brake has a completely separate brake fluid reservoir from the foot brake and both have separate hydraulic lines feeding the brakes. However due to design flaws in this system, a single failure resulted in both the hand and foot brakes failing at the same time.
3- ATVs are designed to be ridden off-road in varied and sometimes steep terrain. The design of this vehicle does not include any system redundancy to prevent catastrophic brake failure. The failure of a single component resulted in an EXTREMELY DANGEROUS situation and complete inability to stop or even slow a 500 lb.+ ATV.
The design flaws inherent in this machine nearly cost me my life. I hope this information prevents this machine costing others their own.

Model
Sportsman 500 4x4
Where
Mantua, Utah: Place of Recreation or Sports
Who was involved
Age 34, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20160801-861BC-2147416400. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 7, 2016, sent to the company May 16, 2016, published by CPSC May 31, 2016

The product, in the report: 2016 Polaris 2-up 570 sp 4- wheeler, blue color

Bought 2 new 2016 Polaris 570 4-wheelers. Riding machines you cannot keep legs on inside foot rests, heat from exhaust burns your leg. 2015 models have a protective heat shield that has been removed from 2016. Contacted Polaris thru dealer they refused to help unless the plastic is burnt beside your leg to me this is unacceptable.

Model
Polaris 570
Bought from
Wickam Tractor
Where
Wiggins, Co, Colorado: Other Public Property/Office
Who was involved
Age 9, Unspecified
The reporter’s relation to them
Other Relative
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/5/2017) Polaris Industries Inc.: According to the consumer’s report, the consumer’s 2016 Sportsman 570 units lack adequate protective heat shielding. Polaris worked with the consumer’s dealer to resolve this matter.
The consumer’s complaint does not reasonably support a conclusion that the product contains a defect which could create a substantial product hazard, or creates an unreasonable risk of death or serious injury. Polaris further disputes that the report indicates any safety problem related to a 2016 Polaris Sportsman 570, and denies any and all liability in the reported incident or incidents.

CPSC report 20160507-CD528-2147419710. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 30, 2015, sent to the company Feb 10, 2016, published by CPSC Feb 25, 2016

The product, in the report: Polaris Sportsman 500 2004.5 ATV

I have a Polaris Sportsman 500 2004.5 and the ECM went bad on it and there is a recall because these can start fires. I looked up the recall on them and my Vin number was just out of range even though the ECM is the same one that is the problem. Polaris refuses to do anything about it. The ECM is bad and could have started a fire they need to cover any 4wheeler that has this ECM on it not just ones they have picked!

Model
Polaris Sportsman 500
Bought from
Allsport, Washington
Bought
Dec 30, 2005
Where
NEMAN LAKE, Washington: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris ATV, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20151230-09185-2147425294. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 14, 2015, sent to the company Sep 22, 2015, published by CPSC Oct 6, 2015

The product, in the report: This is a 2015 ATV-15, 570 EFI SPMN EPS CAMO model

On 090915 I was riding my new ATV. I had purchased and received the ATV on 082215 at Sun Enterprises in Thornton, Colorado. This was the first day I drove it for a long distance. It had only 3 miles on it when I began riding it on 090915. I was stopped and was standing behind it and noticed the left rear tail lens was melted in the center. Upon returning to home I telephoned the polaris service department at Sun. I took it to the dealer and they looked at it. They told me they would have to order a lens and would call me when it came in. I am still waiting for the part. Meanwhile I found many instances of tail lights melting on this particular manufactured ATV on line. This is a serious problem in my mind.

Model
A15SEE57AC
Serial number
4XASEE579FA249601
Bought from
Sun Enterprises, Colorado
Bought
Aug 22, 2015
Where
unincorporated San Isabel, Colorado: Place of Recreation or Sports
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand polaris sportsman 570 EPS, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/5/2017) Polaris Industries Inc.: The consumer reports that on September 9, 2015 he took his 2015 Sportsman 570 EFI out riding and during a break noticed that his left rear taillight lens appeared melted in the center. Upon learning of the incident, Polaris worked with the consumer’s dealer to resolve this matter.
The consumer’s report does not reasonably support a conclusion that the Sportsman contains any defect which could create a substantial product hazard or does create an unreasonable risk of death or serious injury. Polaris further disputes that the report indicates any safety problem related to 2015 Sportsman 570s and denies any and all liability for the reported incident.

CPSC report 20150914-39E03-2147428437. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 8, 2015, sent to the company Sep 16, 2015, published by CPSC Sep 30, 2015

The product, in the report: 2004 / 2004.5 Polaris Sportsman 500- Vehicle ID- [REDACTED]. Purchased new from Polaris Dealer in McAlester, OK.

The gas tank filler tube has cracked just below the fuel cap leaking fuel and caused a fire. Very dangerous and could cause sever burns to leg and waist and chest area ans well as surrounding grass & forest areas.

Model
Sportsman 500
Serial number
[REDACTED]
Bought from
Dealer
Where
Richardson, Texas: Farm/Ranch
Who was involved
Age 59, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris Sportsman 500, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20150908-5210A-2147428626. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jan 20, 2015, sent to the company Feb 12, 2015, published by CPSC Mar 2, 2015

The product, in the report: 2014 POLARIS SPORTSMAN 850XP VIN #[REDACTED]

COMPLETE BRAKE FAILURE WHILE OPERATING. SUBSEQUENT INVESTIGATION FOUND BRAKE MASTER CYLINDER COMPLETELY FAILED FOR UNKNOWN REASON. CRASH: YES FAILURE MILEAGE: 219 FAILURE SPEED: 30 NUMBER OF PERSONS INJURED: 1

Model
2014 POLARIS SPORTSMAN 850XP
Where
Unspecified: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand POLARIS, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(1/5/2017) Polaris Industries Inc.: According to the consumer’s report, the brake master cylinder on his/her 2014 Polaris Sportsman 850 XP failed for unknown reasons while the unit was travelling at 30 miles per hour.
Because Polaris does not have access to the customer’s name or the Sportsman’s VIN, Polaris is not able to locate any records that it might have related to the vehicle’s maintenance history. Nor are there any other details about how, or the conditions under which, the unit was being operated at the time of the alleged incident. Accordingly, based on the limited information provided, Polaris cannot determine a potential cause for the reported failure. Polaris recommends that the ATV be taken to an authorized Polaris dealer for an inspection and/or necessary repairs.
The consumer’s complaint does not reasonably support a conclusion that the product contains a defect which could create a substantial product hazard, or creates an unreasonable risk of death or serious injury. Polaris further disputes that the report indicates any safety problem related to a 2014 Polaris Sportsman, and denies any and all liability in the reported incident or incidents.

CPSC report 20150120-221F8-1463593. Submitter: Federal Government Agency Search for it on SaferProducts.gov
Emergency room
Made Jan 7, 2015, sent to the company Jan 16, 2015, published by CPSC Feb 9, 2015

The product, in the report: Red 2006 Polaris Hawkeye 300 (2x4 model)

In the end of March of last year... 2014, I was riding my newly aquired/bought 2006 Polaris Hawkeye 2x4.
Near the end of our day I was coming back to the trailer to load up when my atv automatically throttled up on its own... causing me to swirve, hit several mud ruts. I immediately turned the handlebars to avoid crashing into huge rocks when felt a hard drop and a sound of something snapping behind me.
Only seconds afterwards I was thrown... off the Polaris Hawkeye... and slammed to the ground onto large rocks. After a few minutes of shock... I felt dizzy and nausea... then a extreme pain in my leg. I attempted to get up but was I dire pain and unable to. Being prior military I’d instructed my wife and friends to get the ramps for the atv... force slide it under me and loaded me into the back of our Envoy... where I rode to the emergency room at Community Hospital.
After several xrays and an hour later the doctor told my wife and I I had to go into immediate surgery. I had a Sub Capita break of the ball of my hip from the force of fall off my atv.
SEVERAL months later... in October last year I was able to move around and work agin close to normal. My wife and I are by no means rich so I wanted to fix my atv... to one day go riding again... hoping that this was just a “freak” accident. I saw my Polaris Hawkeye had actually broke off at the sub frame in the rear and the left tire was leaning majorly. The lower arm was hanging semi loose and the cv joints were busted. I called several friends, who ride religiously and told them the problem, and had some inspect it.They all concurred that...”that is not right... it shouldn’t just BREAK like that unless it faulty”.
I couldn’t afford to have it professionally fixed... so my brother in law and I welded it up extremely strong and tough. I’ve called Polaris 3 times about this... and each time was told there’s nothing wrong with their machine... it had to be “user fault”. However...after several hours of research, I’ve found literally over a hundred complaints on forums. Both for the “automatically throttling by itself” andthe “Faulty Sub Frame”. Yet Polaris fails to acknowledge ANY of it. Hopefully this complaint will result in something positive so that nobody else should have to suffer the pain, agony, and consistent problems I’m going thru because of Polaris’ negligence.
Thank You for your time and concern. Respectfully and Sincerely Submitted, [REDACTED]

Model
Hawkeye
Bought from
Private seller
Bought
Feb 5, 2014, about then
Where
Indianapolis, Indiana: Place of Recreation or Sports
Who was involved
Age 41, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

CPSC report 20150107-972F0-2147436861. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 19, 2014, sent to the company Dec 12, 2014, published by CPSC Dec 30, 2014

The product, in the report: 2014 Polaris 570 Sportsman 4 Wheeler(ATV)

I am the owner of a 2014 Polaris 570 Sportsman ATV which on 2 occasions(6/14/14) and (9/6/14) caught fire and melted the seat. Other electrical and mechanical components of the unit were melted and damaged during the second fire. On both occasions the unit was being driven by my son at 3-4 miles per hour.Polaris replaced the seat after the first incident, but did not make any other repairs. After 6 weeks in the dealer’s shop the unit was released to me and I was advised it was safe to drive..We were not given any information about the cause of the first fire nor were we advised to take any precautions in operating the unit. After the second fire we contacted Polaris and were advised to take it to a dealer of our choice. It has been at that dealers for 7 weeks and to date no repairs have been made. I have contacted a number of Polaris dealers, talked to several 570 owners and done a great deal of research on the Internet. Polaris has had a substantial number of problems with this unit overheating and melting seats and other mechanical problems. There have also been a number of reports of gasoline in the fuel tank “boiling” to such an extent that gas or gas fumes have apparently been forced out of the fuel tank vent tube and migrating into the instrument cluster and/or light assembly. Since there are no other flammable materials on the unit I believe gas leaked or was forced out of the fuel tank and was ignited by the exhaust or an electrical spark. Polaris has not given us any hint of the cause of either fire nor have they given our dealer any instructions on testing for the cause of the fire or repairing our unit.The dealer who has the unit in his shop is very reluctant to free lance on repairs. We need a resolution and a recall may force Polaris to pay more attention to the problem.

Model
570 Sportsman
Serial number
[REDACTED]
Bought from
Perry Petre Ford Company, Louisiana
Bought
Dec 19, 2013
Where
Opelousas, Louisiana: Farm/Ranch
Who was involved
Age 21, Male
The reporter’s relation to them
My Child
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/5/2017) Polaris Industries Inc.: According to the consumer’s report, his 2014 Polaris Sportsman 570 twice caught fire and melted the seat, both times while the Sportsman was being operated by his son driving 3 or 4 miles per hour. The consumer was reportedly able to extinguish any flames. The consumer states that he reported these incidents to Polaris.
Polaris’s records confirm that the consumer did contact Polaris about these incidents, but his accounts to Polaris differ somewhat from his report to the CPSC. As to the first incident, the consumer notified Polaris that he was trail riding and noticed the seat had melted; he did not report to Polaris that a fire occurred. As to the second incident, he informed Polaris that a fire occurred while he was driving for 30 to 45 minutes at his hunting property. Neither report to Polaris mentions his son.
Polaris’s records also show that Polaris covered the repairs under warranty and that at some point prior to the fire incident the consumer installed his own heat shields in two locations on the Sportsman. Polaris recommends that an authorized dealer perform all repairs and disclaims any damage that may have resulted following the consumer’s efforts to repair the vehicle. Polaris does not have record of the consumer contacting Polaris with any additional concerns since the Sportsman was warranty repaired in 2014.
The consumer’s report, which conflicts somewhat with information provided to Polaris, does not reasonably support a conclusion that the Sportsman contains any defect which could create a substantial product hazard or does create an unreasonable risk of death or serious injury. That the seat melted and a fire occurred at a later date, after the consumer installed his own heat shields, does not establish the existence of a defect. Polaris further disputes that the report indicates any safety problem related to 2014 Sportsman 570s and denies any and all liability for the reported incident(s).

CPSC report 20141119-789E3-1442956. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 29, 2014, sent to the company Oct 7, 2014, published by CPSC Oct 22, 2014

The product, in the report: 2006 Polaris Sportsman 500 ATV Engine Size: 500 Weight: 740lbs Color: Red

Vehicle: 2006 Polaris Sportsman 500 ATV Incident: When using the ATV at low speeds for an extended amount of time, the exhaust pipe/muffler got so hot that it melted the plastic body molding and seat near the pipe.

Model
Sportsman 500
Serial number
4XAMH50A86B703558
Bought from
Warner Outdoor, Minnesota
Bought
May 1, 2006, about then
Where
Apple Valley, Minnesota: Farm/Ranch
Who was involved
Age 46, Male
The reporter’s relation to them
Other Relative
As this report names them
Brand Polaris Sportsman 500, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/5/2014) Polaris Industries Inc.: The customer has contacted Polaris about this issue and has presented his machine to a Polaris dealer. The dealer has inspected the machine and has found that the machine is running correctly. The consumer’s contact to Polaris includes the following comment: “When traveling at slow speeds for an extended timeframe, the exhaust pipe got so hot that it melted the rear plastic body panel and the seat near the exhaust pipe.” This machine has been in service for approximately 8 1/2 years and apparently has been trouble free for those 8 1/2 years. Slow speeds for an extended period of time will produce elevated engine and exhaust temperatures in all internal combustion engines as air flow is needed to keep these temperatures at a tolerant level. The machine gave ample warning that it was not getting an adequate amount of air flow and no incident involving an accident or injury took place. The consumer’s complaint does not reasonably support a conclusion that the product contains a defect which could create a substantial product hazard, or creates an unreasonable risk of death or serious injury.

CPSC report 20140929-58703-2147440540. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jul 24, 2014, sent to the company Aug 4, 2014, published by CPSC Aug 18, 2014

The product, in the report: All terrain vehicle

I own a 2014 Polaris Sportsman 570 ATV with power steering. I have about 10 hours on the machine and about 70 miles. Within the first couple hours of riding I noticed that the seat was no longer aligning properly while riding. I thought it was odd but kept on riding. After the day I riding I did some reading on the Polaris ATV online forums and read of the excessive heat and melting seat problems. I removed the seat and notices the platic seat bottom was severely melted. The nest time I went on a four hour ride and again while riding the seat was misaligned and I could feel the incredible heat the machines engine was prodcing. Throughout the day I was unaware the my leg was actually burning on my right side ankle due to the amount of heat. I didn’t realize the leg burning until the end of the day once we got back to the house and I removed my socks to get ready for bed. I had heat and burn blisters on my ankle. I am a paraplegic and in a wheelchair and I can’t feel my legs fom the knees down therefore I never knew I was getting burnt. At this point after spending all my money on my new ATV I am afraid to ride it and get burnt again and I am afraid the seat may even catch on fire.

Model
Sportsman 570EPS
Serial number
[REDACTED]
Bought from
Plaistow Powersports, New Hampshire
Bought
Mar 29, 2014
Where
Stoneham, Massachusetts: Place of Recreation or Sports
Who was involved
Age 51, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/1/2014) Polaris Industries Inc.: Polaris has been in contact with the consumer regarding this issue and has asked the consumer to contact his dealership so that the vehicle could be properly inspected and repaired if necessary. The consumer has indicated they have a physical disability (paraplegic) that does not allow normal awarness or feeling when exposed to elevated temperatures.
Polaris’ owner’s manual for Owner’s Manual for Maintenance and Safety warns that no one with cognitive or physical disabilities should operate this vehicle. Polaris recommends that the consumer pursues the appropriate safety considerations for his unique circumstances.
Polaris has received reports of some Sportsman 570’s experiencing localized deformation, and in some instances, melting of the right side lower seat base supports. Polaris’ review of the issue has found that some vehicles being used in extreme operating conditions (i.e. high ambient temperatures and under high loads) may be more susceptible to the issue.
Although only a small percentage of the vehicles in service have been affected, Polaris has developed a seat retention kit to address these concerns on those vehicles affected by this issue and one of these kits has been installed on this vehicle.
Polaris’ records indicate that the consumer has been in contact with his dealer and that steps are being taken to attempt to address the consumer’s complaint.
Polaris believes this is a customer satisfaction issue and is not an issue that reasonably supports a conclusion that the product contains a defect which could create a substantial product hazard, or creates an unreasonable risk of death or serious injury.

CPSC report 20140724-76B00-2147442582. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 8, 2014, sent to the company Jun 16, 2014, published by CPSC Jun 30, 2014

The product, in the report: Polaris ATV Hawkeye 300, 4x4

The subframe mount for the lower a-frame support broke loose causing the ATV to swerve badly.
Did not cause an accident but could have under differnet circumstances. Have found several others on the net with the exact same failure. New frames from Polaris come with a completely new and beefed up support from original; obviously they know something is wrong.

Model
Hawkeye 300 4x4
Bought from
private
Bought
May 1, 2012, about then
Where
Fairmount, Georgia: Farm/Ranch
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/22/2014) Polaris Industries Inc.: Polaris is unable to identify the machine or consumer from our records, however the consumer does indicate that the machine was purchased from a private retailer which we would normally mean that this was purchased as a used machine. It can also be determined that this machine is used somehow in a farm/ranch environment.
The Polaris Hawkeye 300 4x4 is an off-road vehicle. Nothing suggests that this issue reasonably supports a conclusion that the product contains a defect which could create a substantial product hazard, or creates an unreasonable risk of death or serious injury. It is likely during the life of the vehicle that it has encountered multiple severe impact overload conditions which have led to the failure described.
Based on the little amount of information provided, it would appear that this machine is in need of some repairs due to the age and use of the vehicle. Polaris believes that the consumer should present his Polaris vehicle to a Polaris dealer for the appropriate inspection and repairs.

CPSC report 20140608-84DBE-2147443882. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 27, 2014, sent to the company May 6, 2014, published by CPSC May 20, 2014

The product, in the report: Current recall on several models. My model # is AO6MH68AZ which also needs to be recalled.

I have a 06” Polaris Sportsmen 700 built 5/26/06 model # AO6MH68AZ which over-heats. The ATV have over-heated several times burning my right ankle. When the over-heating occurs during general riding the machine shuts itself down and will not restart until cooled.

Model
Model # AO6MH68AZ
Serial number
[REDACTED]
Bought from
Reno Cycles and Gear, Nevada
Bought
Aug 5, 2006
Where
Janesville, California: Farm/Ranch
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Polaris Sportsmen EFI, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/21/2014) Polaris Industries Inc.: The machine in question appears to be over 12-years old and it is unknown whether or not the machine is running as it was designed to or if it requires normal maintenance and/or repairs.
Beyond the potential needs for normal maitenance and/or repairs, Internal combustion engines do produce heat as a normal byproduct of combustion that will result in heat being emitted from the external surface of the exhaust system. High ambient temperatures (coupled with the operating conditions that involve driving at slow speeds up/down mountainous terrain), could also resulted in elevated exhaust temperatures.
Polaris also recommends that over-the ankle boots and pants be worn at all times while operating any of our ATVs.

CPSC report 20140427-B388F-2147445078. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 16, 2014, sent to the company May 13, 2014, published by CPSC May 28, 2014

The product, in the report: black 4 wheel utility ATV

The consumer stated that his 5’8 tall, 150pounds wife was driving the ATV on asphalt at approximately 2 miles/hr turning the vehicle to park it .When his wife was climbing out of the vehicle, the atv accelerated by itself to approximately 30 miles/hr or more. The force caused by the vehicle threw the consumer’s wife to the ground. She fell backwards towards the left side of her body and landed hitting the left side of her head, hip and left elbow. The consumer’s wife had a bruise in her hip and head, and scratches in her elbow. The atv continued riding by itself , running over several canoppies and toolboxes. Then the ATV crashed against a go-cart like vehicle called a quarter midget and was catapulted to the air in circles near the edge of a cliff over the quarter midget. The ATV continued “flipping” in the air while falling down the cliff. Once down in the cliff, the consumer noticed that the ATV’s engine was still powered on but had crashed against a fence and was positioned upside down. The consumer reached for the keys and turned off the ignition. The consumer discontinued the use of the product.
4/14/14- The consumer contacted the manufacturer. He filed a claim with them (case#:[REDACTED]). The consumer was instructed to contact the local dealer to start an investigation.
4/15/14- The consumer contacted the service manager at his local dealer.The manager named [REDACTED] informed the consumer that he will contact the district manager and then call him back with instructions.
4/16/14- The consumer was contacted by [REDACTED]. He advised the consumer to bring the ATV to the delearship in order for them to inspect it. The consumer plans to drop-off the atv sometime during this weekend
The consumer thinks this product poses an injury hazard.

Model
Sportsman 800
Serial number
[REDACTED]
Bought from
Polaris of Cumming, Georgia
Bought
Apr 1, 2007, about then
Where
Bradleton, Georgia: Place of Recreation or Sports
Who was involved
Age 48, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/21/2014) Polaris Industries Inc.: Polaris records indicates that this machine was originally purchased by a different consumer.
Polaris has recieve one consumer contact regarding this machine. At that time, the Polaris’ representative explained the following to the customer:
“Advised eu that he needs to get in contact with an authorized Polaris Dealership for investigation on this. Also please take your bill of sale and picture ID to the dlrship to transfer the registration into his name.”
While Polaris would like the opportunity to investigate, as of 5-20-2014, Polaris has had no further contact from the consumer or a Polaris dealer regarding this allegation. Polaris would again ask the consumer to present the machine to a Polaris dealer of his choice so that a proper investigation may take place.

CPSC report 20140416-A517E-1397624. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jan 26, 2014, sent to the company Feb 28, 2014, published by CPSC Mar 18, 2014

The product, in the report: Red 2006 Polaris Hawkeye 300 2X4 Great Condition other than the A arm tabs

My Polaris Hawkeye’s rear A arm tab broke off. It is real thin and flimsy metal and is unsafe to use that as a A arm connector tab.

Model
Hawkeye 300 2X4
Bought from
First Owner
Where
Ashville, Pennsylvania: Other
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(3/10/2014) Polaris Industries Inc.: Polaris is unable to identify the machine or consumer from our records, however the consumer does indicate that he is the original owner and that he has chosen not to contact Polaris concerning his complaint.
While Polaris cannot specifically identify the machine or owner, it would appear that this machine has been operated approximately 8 to 9 years (the first 2006 Hawkeye 300 2x4 machines would have been sold in the later part of 2005). The customer characterizes his machine as in “great condition.”
The Polaris Hawkeye 300 2x4 is an off-road vehicle. Nothing suggests that this issue reasonably supports a conclusion that the product contains a defect which could create a substantial product hazard, or creates an unreasonable risk of death or serious injury. It is likely during the life of the vehicle that it has encountered multiple severe impact overload conditions which have led to the failure described.
Based on the little amount of information provided, it would appear that this machine is in need of some repairs due to the age and use of the vehicle. Polaris believes that the consumer should present his Polaris vehicle to a Polaris dealer for the appropriate inspection and repairs.

CPSC report 20140126-371E3-2147447792. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 5, 2013, sent to the company Oct 30, 2013, published by CPSC Nov 14, 2013

The product, in the report: Polaris XP 550 4X4 ATV

My wife and I were out traveling on dirt roads through the Eldorado National Forest on Aug. 17 2013 when I started to here a clunking sound from the front end of the Polaris 550 . { We had just purchased the quad a few weeks before and already have had the quad out on a previous trip a week before without any problems. When I bought the quad I noticed that the quad had a few A arm bushings that were [worn] and needed to be replaced but were not bad enough to be replaced as of yet.) When I heard the sound I thought that maybe it was a bushing starting to make noise. Is we got closer to our staging point back at the truck when the noise started getting louder and louder. We made it to the truck OK and loaded the quads on the trailer. The first chance I got I inspected the front end for a bad bushing but found out instead that it was the front left hand Ball joint had completely come loose from the steering knuckle and almost came apart which if it would have happened on the trail would have left me injured, stranded or dead. I found out about the Recall {alert #1 Q-713) and contacted the Polaris dealer they did research and found that the recall had already been done to this quad. I took the quad to the Polaris dealer and they contacted Polaris to see if they would replace it again and the said NO. This is a part that should NEVER come apart period. End of Story It looks like there fix was not a fix but a Band-Aid and someone is going to get injured, stranded or killed if this part isn’t made so it will never come apart. Lucky I did not crash.
We purchased a Polaris Sportsman XP 550 quad from a private party with 1100 miles on it several weeks ago. When we bought the quad I noticed that it had a few A arm bushings that were [worn] but not bad enough to be replaced as of yet. Also, the clutch wouldn’t kick in until 2500 rpm which would make the quad lunge on takeoff. On our first trip we had no problems with the steering or the front end.
To learn more about the Polaris Sportsman XP 550, I went to the Polaris Forum on the Internet. According to the contributors, the clutch is that way new from the factory and someone figured out a fix for it. Also I read a lot of complaints of bushings wearing out in 200 miles or so. It seems that from what I have read that Polaris doesn’t have original replacement parts that will last so all the people give advice on what to do and where to get aftermarket parts that are better. I wish I had seen this before I bought this quad. Always learning something the hard way, I guess.
My wife and I were out traveling on our quads on dirt roads through the Eldorado National Forest on August 17, 2013 when I started to here a clunking sound from the front end of the Polaris XP 550 I was riding. When I heard the sound I thought that maybe it was a bushing starting to make noise. As we got closer to our staging point, the noise started getting louder and louder and maybe sounding like a shock absorber getting loose. We made it to the truck okay and loaded the quads on the trailer. The first chance I got I inspected the front end for a bad bushing but found out instead that it was the front left hand Ball joint stem that had completely come loose from the steering knuckle, and almost came apart. Had this happened while riding on the trail, I would have been injured or died.
Polaris had a Recall of the concerned parts on the Consumer Product Safety Commission website (alert #10-713) so I contacted my local Polaris dealer, Placerville Polaris. They did a research and found that the recall repair work had already been done to this quad. [REDACTED] at the Placerville Polaris talked with me and we decided for me to call Polaris at customer Contact. They in turn told me that the work had already been done and they were not going to have it fixed again. They said that I could to take the quad to the Placerville Polaris so they could call their Polaris Rep because they didn’t have the authority to make the call. So I called [REDACTED] at Placerville Polaris and he asked me to bring the quad down for an inspection and to take pictures to develop a case. When I got there, they gave me a cost estimate of $90.00. The report I got from Placerville Polaris was that the recalled part had FAILED AGAIN and that they spoke to [REDACTED], a Polaris representative (Case # C-2779857-P9B2R7) who denied payment of a repeat repair. This ended up costing me $67.50.
The Service Manager at Placerville Polaris seemed to think that the previous owner didn’t have proper maintenance services done to the quad and that was to fault. He said that the part moves and wears and should have maintenance.
My thought is that the Ball Joint moves but the ball joint stem where it is connected into the Steering knuckle should not, and that is where the problem lies.
I have three 2007 [REDACTED]and one 2007 [REDACTED]. All trouble - free and the Suzuki’s have a total of approximately 12000 miles all together. My Yamaha and Suzuki’s ball joints are put together like a car with the ball joint stem being a threaded bolt with a castle nut with a cotter pin holding into the steering knuckle that will never come apart. The Polaris has it mounted like a battery cable to a battery. The stem of the ball joint is just pinched in place by the steering knuckle with 1 bolt, and if it pulls loose you’re in trouble. Have you ever had a battery cable come loose on your battery? Yes. And it doesn’t have an A –ARM yanking back and forth on it either.
There is no excuse. This is a part that should NEVER COME APART, PERIOD! End of story. It is a portion of the part that when put together should never move, wear or need any maintenance whatsoever, no more than the ball joints ends on your car.
It looks like Polaris’s engineers fix was just a brain fart and not a fix at all. And if not recalled and changed someone is going to get injured or killed if this part isn’t made so it will never come apart.
BUT THE PEOPLE AT POLARIS DO NOT SEEM TO CARE. [REDACTED]

Model
sportsman XP 550
Serial number
4xazn55ax9a756893
Bought
Jul 30, 2013
Where
California: Place of Recreation or Sports
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris Sportsman, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/5/2013) Polaris Industries Inc.: The complaint states that the consumer purchased a used machine that had worn parts that were not replaced prior to operating the machine. The complaint goes on to suggest that this is related to a previous safety recall that Polaris performed for components in this area.
The recall that is referred to was not initiated to address loose ball-joints that result from normal wear during normal vehicle operation. The recall was initiated to prevent the possibility of the ball-joint stud separating from the steering knuckle due to a specific manufacturing issue.
Polaris believes that loose ball-joints are an indication that parts are worn and the machine is in need of normal service and/or maintenance as the consumer has indicated has been done.

CPSC report 20130905-D0A17-1352949. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 27, 2012, sent to the company Jan 17, 2013, published by CPSC Feb 1, 2013

The product, in the report: 2004.5 Polaris Sportsman 500 ATV

I own a 2004.5 Polaris Sportsman 500 ATV. I recently experienced an incident where the ECM (Electronic Control Module) spontaneously caught fire, with no warning and really for no reason. This is an issue well known to Polaris, as they previously issued a recall of “certain” 2004.5 and 2005 Sportsman 500 models (as indicated on your website). However, I was told by Polaris that my particular VIN number did not fall under the impacted list of vehicles. This is the reason for my report today...I do not believe that Polaris has successfully captured all impacted vehicles as a part of their previous recall. The ECM in my ATV is the EXACT same ECM that was in the ATV’s that were included in that recall. To be clear, I am not seeking retribution from Polaris because of this issue, but rather want to call attention to the fact that they have missed vehicles in their previous recall. This is a significant problem...had I not been present when this ECM caught fire (and immediately disconnected the battery from the ATV), my entire ATV could have surely been a total loss, with potential for damage to my garage, home, etc. Polaris truly needs to re-evaluate the vehicles that they’ve included in their original recall...my ATV is proof that they have missed vehicles with the faulty ECM.
If you need vin number or any other additional deatils on my ATV for further investigation, please just let me know. More than happy to help in any way I can.

Model
Sportsman 500
Serial number
[REDACTED]
Bought from
private party, Iowa
Bought
Jun 7, 2010, about then
Where
Omaha, Nebraska: Home/Apartment/Condominium
Who was involved
Age 36, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/28/2013) Polaris Industries Inc.: Polaris has previously released a Safety Recall for some ECMs subject to a fire hazard due to manufacturing defects. This recall was specific to certain ECMs due to their internal construction and components.
Polaris cannot identify this machine by the consumer’s name and no VIN was given, so we cannot be certain what components this machine was manufactured with. However, based on the information given in the posting it is reasonable to assume that this machine was not built with the components that can create the issue due to the model year provided. While the ECM on the consumer’s machine may look identical externally, it is not “the exact same ECM” that was recalled.
The machine refered to is 9-years old and Polaris does not know what components may have been replaced on the machine or what type of maintenance it has received. There are many reasons why an occurrance such as is described can occur for this type of electronic component. The most common is reversing jumper cables.
Without a thorough investigation, Polaris cannot speculate on what might have occurred. Polaris suggests that the consumer present his machine to an authorized Polaris dealer for proper diagnosis and repair.

CPSC report 20121227-916D0-2147460587. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 3, 2012, sent to the company Oct 12, 2012, published by CPSC Oct 26, 2012

The product, in the report: 2005 polaris sportsman 500 HO all terain 4 wheel vehicle.

I own a 2005 Polaris Sportsman OH. This week i was ridding my ATV and the plastic next to the exhaust became so hot it started melting onto the hot exhaust and began smoking. I did not realize there was a problem until my leg became extreamely hot.
I performed an internet [REDACTED] search a realized that there are hundreds of similar complaints by consumers. I am afraid someone is going to be seriously hurt.

Model
2005 Polaris Sportsman 500 HO
Where
Gilbert, Arizona: Place of Recreation or Sports
Who was involved
Age 33, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/25/2012) Polaris Industries Inc.: It would appear from the complaint that the issue the consumer is concerned about has just surfaced for this seven year old ATV. So, it is possible that either something has changed on the machine that requires maintenance/repair or riding conditions were somewhat different than what the machine and rider have been exposed to in the past.
Under certain operating conditions there can be a gradual heat buildup originating from the engine exhaust area, this is a condition common to all ATV’s and inherent in the design of the vehicle as well as other recreational vehicles. Polaris and other manufacturers use combinations of heat shields and heat tapes to minimize heat buildup.
The exhaust heat condition occurs most frequently when a vehicle runs at low speed, high load conditions, for extended periods of time. This is so because at low speed there is less airflow available to naturally dissipate heat that builds up when the engine is operated under these conditions for extended periods of time. If a customer continues in this operating condition, especially under high ambient air temperatures greater than 90 degrees, the heat buildup can cause discomfort and a customer satisfaction issue.
If customers follow the recommendations of proper riding apparel (i.e. long pants) the discomfort will be minimized.

CPSC report 20121003-9BC48-2147463162. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 11, 2012, sent to the company Aug 3, 2012, published by CPSC Aug 17, 2012

The product, in the report: Polaris / ATV 4-wheel

The caller stated that she is experiencing problems with the ATV. The ATV gets extremely hot within 10 min of operation, due to the heat from the exhaust pipe, it has to be powered off to prevent getting burnt. There has been no injuries. This incident has been ongoing since it was purchased. 6/19/12 A report was filed with the manufacturer and there has been a followup, but they informed her that she needed to wear proper equipment. The caller feels that this ATV is a safety hazard and should be reported.
The exhaust pipe is located under the plastic covering at the right leg (especially knee and down) when sitting on the ATV.

Model
A12MH76AZ
UPC
n/a
Serial number
[REDACTED]
Bought from
World wheels, Pennsylvania
Bought
Oct 7, 2011
Where
Gibsonia, Pennsylvania: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/25/2014) Polaris Industries Inc.: Polaris records reflect a communication from this consumer stating that “ if you wore shorts it would surely burn your skin.” It appears that no safety related incidents have taken place and the consumer is speculating about what might happen if improper riding apparel was worn.
The consumer was directed to present the machine to a Polaris dealer of their choice if they felt the machine was not running correctly. The consumer was also reminded of the proper riding apparel that Polaris recommends in the owner’s manual.
The consumer did present the machine to a Polaris dealer and it was found to be running correctly. Other factors that could cause uncomfortable heat to reach the operator could be high ambient temperatures, high load conditions and slow speeds that create little to no air flow.
Besides a proper helmet, gloves and eye protection, Polaris recommends that long pants and over-the-ankle boots be worn when operating this vehicle.
The last communication from this consumer or consumer’s dealer occurred on 6-19-2012.

CPSC report 20120711-0661F-1258485. Submitter: Consumer Search for it on SaferProducts.gov
Hospital admission
Made May 23, 2012, sent to the company Jul 5, 2012, published by CPSC Jul 26, 2012

The product, in the report: ATV 4 wheel

The caller stated that his 40 year old son was operating the ATV scrambler on a smooth surface road. The throttle was jammed which caused him the lose control of the ATV and crashed into a fence. He was thrown off the unit and landed into a barb wire fence. He received severe lacerations to his face and body.
The victim was Medevac to Grant’s hospital in Ohio where he was taken in for surgery with plastic surgeons. He was admitted for 2 days and then released for followup observations.
The caller stated that he researched and found out that his unit was a part of Release # 00-159, but he never received a notice.
5/21/12 He contacted the manufacturer and was advised that his ATV was not recalled, the recall was for a wench on the ATV and his model did not have one.
The caller is concerned that this ATV is a safety hazard and could have caused fatality.

Model
Vin#[REDACTED]
UPC
n/a
Serial number
unknown
Bought from
individual, Ohio
Bought
Mar 7, 2001
Where
Otway, Ohio: Home/Apartment/Condominium
Who was involved
Age 40, Male
The reporter’s relation to them
My Child
As this report names them
Brand Polaris Scrambler, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, Hospital Admission

The company’s comments, in its own words

(8/16/2012) Polaris Industries Inc.: The recall that the consumer references was issued to address a condition that affected specific models that were equipped with throttle systems that are different than those on the consumer’s vehicle. Due to the limited information that is currently available, we are unable to determine the cause of this specific issue. However, we can state that the conditions that prompted the recall did not cause the issue as reported by the consumer.
Polaris does take this complaint seriously and we are currently working with a local Polaris dealer so that the vehicle can be presented for further review and investigation.

CPSC report 20120523-90D73-1249329. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 21, 2012, sent to the company May 29, 2012, published by CPSC Jun 12, 2012

The product, in the report: 2006 Polaris Hawkeye 300 4X4 All Terrain Vehicle Camo edition.

The lower a-frame mounts on my 2006 Polaris Hawkeye ATV separated from the frame while riding on a dirt road causing the other mounts to break. This created an unsafe riding situation as the right rear suspension collapsed while riding causing a loss of control. This also caused the axle shaft to separate. The lower a- arm twisted when the front mount ripped out of the thin frame rail. This caused the upper a-arm to twist and break the mount where it is attached to the transmission. This is un-repairable and the entire transmission must be replaced to re-mount the upper a-arm. The ATV had to be towed out of the trail system as it was unridable.

Model
2006 Hawkeye 300 4X4 ATV Camo Edition
Bought from
Private sale
Where
Berlin, New Hampshire: Place of Recreation or Sports
Who was involved
Age 44, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/12/2012) Polaris Industries Inc.: Polaris Industries Inc. takes product safety issues very seriously. We investigate each CPSC database incident report. Polaris has been attempting to contact the consumer at the provided phone number. Polaris will continue to pursue establishing contact with the consumer so that it can be determined what appropriate steps should be taken. .

CPSC report 20120521-9292D-2147467398. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 29, 2012, sent to the company May 8, 2012, published by CPSC May 30, 2012

The product, in the report: 2006 Polaris Hawkeye ATV

the rear A frame mount on my 2006 polaris hawkeye has failed three different times. This could cause a wreck if traveling and made a quick turn. Polaris has refused to fix it and I am afraid to drive it do to the amount of times it has failed.

Model
2006 Polaris Hawkeye
Where
terrebonne, Oregon: Farm/Ranch
Who was involved
Age 15, Female
The reporter’s relation to them
My Child
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120429-78EA5-2147468041. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 16, 2012, sent to the company May 11, 2012, published by CPSC May 25, 2012

The product, in the report: 2005 Magnum 330 4X4 ATV

The consumer says the wires in the EMC box are all burned up. He opened up and saw that the wires were blackened. The consumer says he noticed it about a month ago when it was not running. He contacted the manufacturer who told him it is not affected by the recall. The ATV is the same one as in Release # 05-583. His Serial number is not on the recall list but he is experiencing the same hazard.

Model
2005 Magnum 330 4X4
Serial number
4XACD32A952535095
Bought
Apr 15, 2011, about then
Where
Conroe, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/17/2012) Polaris Industries Inc.: Polaris has determined that this machine was originally included in “Release # 05-583”. However, when Polaris submitted a revised and updated Defect Report on November 26, 2007, all machines utilizing the 088 Sure Power module were removed from the recall population which was approved by the CPSC.
Our analysis determined that the components used on 330 ATVs were included in the original recall due to an overabundance of caution on Polaris part. Since the release of the first recall, subsequent engineering analysis determined that the different components used on the 330 ATVs would not present a situation that presented a safety risk.
The information provided by this consumer indicates the damage was contained and limited to the ECM and connector and did not impact other nearby components.
Our review of this report (although the report given to Polaris contains little information), coupled with our knowledge of the previously reported ECM recall condition, indicates that this ECM experienced an electrical issue that is unrelated to the current recall. This is further supported by the consumer’s comments that the issue was apparently not discovered until the consumer was performing some type of maintence or repairs (no smoke or other indication was mentioned in this complaint).

CPSC report 20120416-7A8A5-1243348. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 19, 2012, sent to the company Mar 26, 2012, published by CPSC Apr 9, 2012

The product, in the report: 2009 850xp polaris camouflage four-wheeler atv

polaris 2009 850xp put three motors on it and all three have did the same thing started smoking within a few months the exhaust gets so hot it melted the plastic and will turn red it has a heat shield and it turns red to its like its on fire and that happens within a couple of minutes of riding iti have took it to 2 different polaris dealerships and they both said there’s nothing wrong with it so hopefully there is something i can get done about this atv

Model
2009 850xp camouflage
Bought from
rousio tire
Bought
Mar 10, 2010
Where
marvell, Arkansas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/9/2012) Polaris Industries Inc.: The customer states that the machine has been presented to two different Polaris dealerships and nothing abnormal was found. It is normal to experience an exhaust heat condition when a vehicle runs at low speed, high load conditions, for extended periods of time. This is so because at low speed there is less airflow available to naturally dissipate heat that builds up when the engine is operated under these conditions for extended periods of time. If a customer continues in this operating condition, especially under high ambient air temperatures greater than 90 degrees, the heat buildup can cause discomfort and a customer satisfaction issue.

CPSC report 20120319-479CF-2147469166. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 17, 2012, sent to the company Mar 26, 2012, published by CPSC Apr 9, 2012

The product, in the report: polaris 300 cc hawkeye atv

I sent my 2006 polaris Hawkeye for the recall repair of steering column. I asked the dealer to check if my atv was also recalled for the front wheel bearing carrier. The Polaris dealer checked the serial # and told me that my atv was not a part of the carrier recall. A few months later , my son riding in a field at he estimates 15-20 mph. With out warning he was catapulted over the handle bars of the atv. The right bearing carrier had failed, The atv fliped over narrowly missing him. He sustained severe bruising to his right shin was severely dazed and has been suffering with a very stiff neck.Luckilly he was wearing all of his safety equipment or his injuries would have been much worse, he has still not fully recovered. Upon fixing atv I noticed that the original carrier was much thiner the the new one. I took the atv directly back to the dealer, they are contacting polaris. Is there any thing else that I should do?

Model
2006 polaris hawkeye a06ld27ab
Serial number
4xald27a66b711122
Bought from
private, British Columbia
Bought
May 1, 2010, about then
Where
cobble hill, Canada: Other Public Property/Office
Who was involved
Age 18, Male
The reporter’s relation to them
My Child
As this report names them
Brand polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/9/2012) Polaris Industries Inc.: Upon researching this incident, Polaris has learned that the dealer mistakenly only performed half of the recall bulletin and missed replacing the bearing carrier. Polaris has further learned the dealer and consumer are working towards a resolution in this matter.

CPSC report 20120317-64916-2147469192. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 5, 2011, sent to the company Dec 13, 2011, published by CPSC Dec 28, 2011

The product, in the report: ATV - 2010 Polaris Sportsman XP 850 EPS model

Polaris Sportsman XP 850 ATV suspension failure as described in Alert # 10-713.
While riding the ATV on the Oregon Dunes, the left front upper A-Arm suddenly separated from the spindle knuckle causing loss of control and damage to the front suspension components. Fortunately, the speed at the time was approximately 15 mph and no injury resulted.
The ATV had to be towed and transported to the local dealer, Florence Yamaha-Polaris. The dealer advised that the repair should be covered as the failure was the direct subject of the safety alert #10-713. The Polaris factory repeatedly declined to pay for any of the damage or for any of the repairs required, and thus did not stand behind the faulty parts.
This ATV was previously inspected by a dealer in California during approximately February or March of 2010 due to the safety alert and no parts were changed at that time. It is assumed that the Polaris factory noted this inspection was previously done per the recall by the VIN # and this may be the basis for the denial.

Model
Sportsman XP 850 EPS
Serial number
4XAZX85AOAA768146
Bought from
Florence Yamaha Polaris
Bought
Oct 1, 2009
Where
Florence, Oregon: Place of Recreation or Sports
Who was involved
Age 56, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/27/2011) Polaris Industries Inc.: Polaris has reviewed the reported incident and believes that further investigation is appropriate. Polaris records indicate the recall inspection and repair procedure was previously performed on the unit by one of its dealers. This procedure has been determined to be reliable and effective when performed properly. To investigate the reported issue, Polaris will contact the consumer and request that the previously removed components be returned to Polaris for engineering analysis and review.

CPSC report 20111204-2CD8F-2147472682. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Oct 10, 2011, sent to the company Oct 18, 2011, published by CPSC Nov 1, 2011

The product, in the report: sportsman 850 camo

Polaris sportsman 850. The accessory compartment in the back heated up and exploded the emergency tire repair kit i had inside. Extremely Hot

Model
sportsman 850
Bought from
ritchie powersports
Bought
Oct 1, 2009
Where
corbin ky, Kentucky: Farm/Ranch
Who was involved
Age 46, Male
The reporter’s relation to them
Self
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/26/2011) Polaris Industries Inc.: Although unconfirmed, Polaris suspects that the “emergency tire repair kit” referenced by the consumer, included a high pressure CO2 cartridge that is sometimes used to fill a tire after it has been repaired. Manufacturers of aftermarket CO2 canisters, often provide warnings of the dangers that may result from CO2 cartridges, exposed to temperatures above 120 degrees F. On hot summer days, ambient air temperatures in some locations, may approach or exceed this temperature.

CPSC report 20111010-2EDE1-2147474505. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Aug 12, 2011, published by CPSC Sep 6, 2011

The product, in the report: silver and black 2004 Polaris Sportsman 700 twin EFI 4x4 ATV

I purchased my 2004 Polaris sportsman 700 twin EFI brand new in september 2004, one year later I had a fuel leak, the fuel line was rubbing on the frame and wore a hole in the gas line, I called the dealer and they said just to put a metal inline fuel filter where it was rubbing on the rubber hose, I did and that solved that problem. Next about two years after purchase I was out hunting and my fuel gauge started to flicker and then disappeared, my atv then started to spit and sputter then died on me. I sat on the hill for 20 minutes and then tried to start the atv and it started, that was the start of a long 5 years with this machine. it would run fine than it would act like it was starving for fuel then it would die on me, Id pull off the gas cap and the fuel acted like it was boiling. it done this for 5 years, i took it to the repair shop and they said that I needed a new fuel pump and fuel regulator assembly $500-$600 they replaced it and said that the ECM (Computer) was heating up extremely bad I have searched on the internet for fix solutions for my atv and Ive seen hundreds of posts reading that they have experienced the same problems with their 2004 Polaris sportsman 700 twin EFI atv. and some of those experiencing these problems happened weeks to only a few months after purchase. My wife was riding our 2004 Polaris sportsman 700 twin EFI up a hill and it started to spit and sputter and died on her while she was climbing the hill on a forest service approved trail. when the atv died on her she started rolling backwards and the atv turned sideways going down hill it didnt roll onto her, she was able to jump off but the atv tipped on its side. My wife could have been seriously injured or worse because of this fuel pump/ECM problem that not only me but hundreds maybe even thousands of people have experienced the same exact thing. Ive sent Polaris industries some messages and Ive never gotten a response back from them on this issue I love my machine its paid for and I cant even sell because if the issues it has because Id hate for someone else to get hurt because of it I paid almost $9500 for this 2004 Polaris sportsman 700 twin EFI and the problems arrised after the warranty expired so now im stuck with a potential death trap that I want to go out and enjoy once again.

Model
2004 Sportsman 700 twin EFI ATV
Bought from
Jorgensens honda
Bought
Sep 6, 2004
Where
Richfield, Utah: Other
Who was involved
Age 27, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Polaris Sportsman, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(8/30/2011) Polaris Industries Inc.: The consumer did not provide the VIN for the machine at issue, and Polaris has no record of sales for the name provided by the consumer. Because the machine cannot be identified, Polaris does not have access to any service or maintenance records. It appears that the alleged incident took place more than 6-years ago. Polaris suggests that if the consumer is concerned about the current driveability of the machine, that the machine be presented to a Polaris dealer for any necessary repairs.

CPSC report 20110812-6FC6B-2147476299. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 19, 2011, published by CPSC Jul 15, 2011

The product, in the report: 4 wheel ATV

The consumer says the unit is jumping out of gear. The consumer says it does it at random. The consumer says a child rides on the unit with her to the bus stop. The consumer says this is the only way she can get around. She is concerned that the child might fall off if it jumps out of gear too quickly. the consumer contacted the manufacturer and they told her that there is nothing that they can do. the consumer says they have had this problem since two weeks after the product was purchased.

Model
Trail Boss 330
Bought from
A and A Cycle Sports, Pennsylvania
Bought
May 15, 2010, about then
Where
Saltsburg, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Polaris, made or sold by Polaris Industries Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/14/2011) Polaris Industries Inc.: Polaris is not aware of any defects concerning the transmissions for Trail Boss 330 ATVs. Without additional information (such as the VIN of the machine), further research by Polaris cannot be undertaken to determine if any other action may be warranted and we can offer no additional comments on this issue. The Trail Boss is an adult ATV intended for a single rider 16 years or older. The vehicle is not designed to carry passengers. A child should not be allowed to ride on or operate this ATV. Failure to follow the warnings and instructions on the vehicle and in the owner’s manual could lead to serious injury or death.

CPSC report 20110519-4706E-1183717. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Polaris four-wheel ATVs

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.