Peloton exercise equipment

58 reports to CPSC, the latest made Oct 12, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 4, 2026.

58reports to CPSC
Oct 12, 2026the latest report was made
Oct 15, 2020the earliest
44with the company’s comments

Brand: Peloton
Maker: Peloton Interactive, Inc.Makers, importers or sellers, as the reports name them
Product: Exercise equipmentCPSC’s product type: Exercise Equipment (code 3277), in Sports and Recreation: Track, Field & Exercise

Other ways the reports write the brand (8)

“Peloton Tread+”, “Peleton”, “Peloton Tread +”, “Peleton Tread +”, “Peleton Treadmill”, “Peloton Bike Power adapter by FSP”, “Peloton tread+” and “Pelotón”

By month

5 reports from November 2025 to October 2026; the most in June 2026, 2. 53 earlier reports, since October 2020, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
October 2026	1
July 2026	1
June 2026	2
April 2026	1
September 2025	1
August 2025	1
April 2025	1
December 2024	1
August 2024	1
May 2024	3
March 2024	1
February 2024	1
January 2024	1
September 2023	2
May 2023	3
April 2023	1
January 2023	2
June 2022	1
January 2022	1
October 2021	1
August 2021	1
July 2021	1
June 2021	3
May 2021	10
April 2021	13
March 2021	1
February 2021	1
October 2020	1

How badly anyone was hurt

Death 1
Hospital admission 2 CPSC: Injury, Hospital Admission
Emergency room 7 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 5 CPSC: Injury, Seen by Medical Professional
First aid 9 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 5 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 24 CPSC: Incident, No Injury
No incident, no one hurt 5 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Nov 4, 2026. Updated daily.

Hurt, no treatment
Made Oct 12, 2026, sent to the company Oct 16, 2026, published by CPSC Oct 30, 2026

The product, in the report: Peloton original bike

While riding my Peloton original bike, the right pedal sheered off. Two years ago the left pedal also sheered off while I was riding my bike and had the right pedal replaced at that time as well. This seems to be a pervasive issue with Peloton bikes and can lead to serious injury to riders.

Serial number
R2110PL01524568
Bought from
www.onepeloton.com
Bought
Jan 14, 2022
Where
Arlington, Virginia: Home/Apartment/Condominium
Who was involved
Age 30, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/30/2026) Peloton Interactive, Inc.: Peloton Interactive takes the safety of its Members seriously and reviews each report on SaferProducts.gov. Peloton encourages our Members to contact Member Support directly to provide us with additional information about their product and experience. Member Support can be reached seven days a week, from 6am - 12am ET, at 1-866-679-9129 or via chat at https://support.onepeloton.com/

CPSC report 20261012-A9E04-2147307960. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 29, 2026, sent to the company Aug 3, 2026, published by CPSC Aug 17, 2026

The product, in the report: Product Details: Manufacturer/Brand: Peloton Interactive, Inc. Product Model: Peloton Tread (Model TR02) Serial Number: RAIDPS2110060344 Date of Purchase: 2021

I am writing to formally report an inherent product defect and active safety hazard regarding my 2021 Peloton Tread (Model TR02, SN: RAIDPS2110060344). The external rubber surface of the treadmill deck has experienced a severe, structural material failure.Following a lengthy delay by the manufacturer, a certified Peloton service technician inspected the machine at my home in July 2026. While I was not provided a physical copy of the report, the technician documented video evidence and comprehensive log entries directly into Peloton’s internal service notes. The technician explicitly confirmed that: 1- The external rubber surface has suffered an inherent material failure.This failure is entirely independent of consumer use, noting it is not due to excessive wear or consumer abuse. 2- The machine has documented very low overall usage. Actual Incident and Slipping Hazard: This inherent defect has already resulted in an active safety incident. In May 2026, my daughter experienced a sudden slip while operating the treadmill due to the degraded rubber surface. Fortunately, she caught herself and avoided physical injury, immediately alerting us that the machine’s running surface was compromised. For context, both of my daughters own and regularly operate Peloton treadmills, making our family highly familiar with the equipment’s standard behavior. This incident was directly caused by the mechanical breakdown of the factory material, not user error or unfamiliarity.

Model
Model TR02
Serial number
RAIDPS2110060344
Bought from
Peleton
Bought
Jun 1, 2021, about then
Where
Melbourne Beach, Florida: Home/Apartment/Condominium
Who was involved
Age 29, Female
The reporter’s relation to them
My Child
As this report names them
Brand Peleton Treadmill, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/7/2026) Peloton Interactive, Inc.: Peloton Interactive takes the safety of its Members seriously and reviews each report on SaferProducts.gov. Peloton encourages our Members to contact Member Support directly to provide us with additional information about their product and experience. Member Support can be reached seven days a week, from 6am - 12am ET, at 1-866-679-9129 or via chat at https://support.onepeloton.com/

CPSC report 20260728-6848D-2147313270. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 16, 2026, sent to the company Jun 22, 2026, published by CPSC Jul 8, 2026

The product, in the report: The product is an original-model Peloton Tread+ premium motorized treadmill, delivered new in March 2021. Unlike standard residential treadmills that use a continuous thin rubber belt over a solid deck, this specific model utilizes a heavy, industrialized “slat-belt” design composed of individual rubberized aluminum slats mounted on a motorized roller track system. It features a 32-inch high-definition touchscreen console integrated into the steel frame. This unit is part of the original manufacturing run of the Tread+ product line, which was previously subject to a major voluntary safety recall by Peloton and the CPSC due to mechanical hazards.

The product, a premium motorized slat-belt treadmill (Peloton Tread+, original model delivered new in March 2021), was being used normally by an adult female for indoor running exercise at standard training speeds when it experienced a catastrophic, mid-run shutdown causing the belt to abruptly and violently stop. The machine instantly drops from running speeds to zero without warning, creating a severe deceleration hazard with an immediate risk of the runner being forcefully thrown off the treadmill. While no physical injuries occurred during this specific incident, a severe fall, concussion, or major orthopedic injury easily could have happened due to the violent and sudden nature of the high-speed belt stoppage. Peloton sent certified technicians to my home three separate times over a two-month period, but all three repair attempts failed. Peloton has formally admitted in writing that their technicians were unable to complete the repairs, that the attempts were unsuccessful, and that the issue persists. Despite acknowledging these repeated service failures, Peloton refuses to replace or remove this severe safety hazard without charging me out-of-pocket expenses for a full base swap.

Model
PLTN-TC1VS
Bought from
Purchased directly through the official Peloton website, South Carolina
Bought
Jan 12, 2021
Where
Fort Mill, South Carolina: Home/Apartment/Condominium
Who was involved
Age 46, Female
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/7/2026) Peloton Interactive, Inc.: Peloton Interactive takes the safety of its Members seriously and reviews each report on SaferProducts.gov. Peloton encourages our Members to contact Member Support directly to provide us with additional information about their product and experience. Member Support can be reached seven days a week, from 6am - 12am ET, at 1-866-679-9129 or via chat at https://support.onepeloton.com/

CPSC report 20260616-4AA35-2147316521. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Jun 12, 2026, sent to the company Jun 17, 2026, published by CPSC Jul 6, 2026

The product, in the report: Peloton Tread treadmill

I was using a Peloton Tread at my home. I used the screen to pause the machine. The treadmill came to a complete stop. I then got off the treadmill and left the room. I returned to the room a minute or two later. When I stepped back onto the treadmill, I was thrown off the machine and suffered injuries - the treadmill had restarted on its own and was running.

Model
TR02
Serial number
RAIDPS2109220484
Bought from
www.onepeloton.com
Bought
Dec 18, 2021
Where
Keene, New York: Home/Apartment/Condominium
Who was involved
Age 69, Male
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(7/1/2026) Peloton Interactive, Inc.: Peloton Interactive takes the safety of its Members seriously and reviews each report on SaferProducts.gov. Peloton encourages our Members to contact Member Support directly to provide us with additional information about their product and experience. Member Support can be reached seven days a week, from 6am - 12am ET, at 1-866-679-9129 or via chat at https://support.onepeloton.com/

CPSC report 20260612-8DBFA-2147316975. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 29, 2026, sent to the company May 4, 2026, published by CPSC May 18, 2026

The product, in the report: Original peloton bike

I had an injury on my Peloton bike (original model) this morning. My [REDACTED] water bottle (32 oz) fell out of the water bottle holder while I was on it and landed straight upright right under my right pedal. I wasn’t able to slow my pedal in time and so the pedal landed directly on top of the water bottle and forced the bike upright and over onto its left side. Because I was clipped in I couldn’t dismount the bike and landed on my side under the bike hitting my left knee, hip, elbow and wrist. No fractures were sustained, but immediate blue bruising occurred on my left elbow and knee.

Model
PLTN-RB1VQ
UPC
none
Serial number
QAPLBS1904080220
Bought from
Peloton.com, Massachusetts
Bought
Jul 1, 2019
Where
Milton, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 38, Female
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/7/2026) Peloton Interactive, Inc.: Peloton Interactive takes the safety of its Members seriously and reviews each report on SaferProducts.gov. Peloton encourages our Members to contact Member Support directly to provide us with additional information about their product and experience. Member Support can be reached seven days a week, from 6am - 12am ET, at 1-866-679-9129 or via chat at https://support.onepeloton.com/

CPSC report 20260429-979B1-2147319974. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 30, 2025, sent to the company Nov 4, 2025, published by CPSC Nov 26, 2025

The product, in the report: Trade Specs Dimensions: 68” L x 33” W x 62” H Belt: 59” L x 20” W Step-up height: 8” 23.8” Full HD touchscreen with a vertical tilt up to 59 Total Tread weight: 290 lbs 2.2 audio system with front and rear-facing speakers Speed and incline knobs to easily adjust controls without breaking your stride Jump button increases speed and incline by 1 mph and 1% Speeds from 0 to 12.5 mph is adjustable in .01 mph increments Incline from 0 to 12.5% grade is adjustable in .05% increments [REDACTED] 5.0 connectivity 3.5 mm standard headphone jack USB-C charging port for devices User and power requirements Height range: 4’11” - 6’4” Weight range: 105 - 300 lb Age minimum: 16+ Use 15A dedicated circuit Plug directly into the wall socket (not extension cord) Do not plug anything else into the same circuit or outlet Ensure power supply is plugged into a dedicated outlet that supports 15 amps

Subject: Safety Complaint Risk of Electrocution from Improperly Installed Peloton Treadmill
Product: Peloton Tread (Purchased January 13, 2022 $3,290.60) Location: [REDACTED] Issue Date: First technician visit February 27, 2025 Escalation Date: Second technician visit September 2025 Description of Hazard: I am reporting a serious safety issue involving a Peloton treadmill that was improperly installed in my home, resulting in repeated electric shocks and a confirmed risk of electrocution.
The treadmill was purchased on January 13, 2022, and installed by Peloton. On February 27, 2025, I requested a service visit due to concerns about the equipment. The first technician found that several bolts were missing but did not complete the repair and failed to warn me to stop using the machine.
Months later, I began experiencing electric shocks while using the treadmill, especially around the handrail. A second technician visited in September 2025 and found: - Loose and missing bolts - Mispositioned internal wiring - Exposed handrail bolts with no protective covers - Improperly installed monitor cables
He immediately disconnected the machine and warned me that I was at risk of electrocution due to the amount of electricity the treadmill uses to operate. I have photographic evidence of the technicians findings.
Despite repeated communication with Peloton, they have refused to remove the treadmill or issue a refund. Their only offer has been a handrail replacement and a few months of free membership, which does not address the underlying safety hazard or the negligent installation. I also paid for extended warranty coverage, which they have failed to honor.
The treadmill remains in my home, non-functional and occupying space. I am extremely concerned about the safety risks this product posesnot only to me but to other consumers who may be exposed to similar dangers.
Requested Action:
I respectfully request that the CPSC investigate this matter and take appropriate action to ensure consumer safety and accountability. I am available to provide documentation and photographic evidence upon request. Sincerely, [REDACTED]

Model
TR02
UPC
Unavailable
Serial number
RAIDPS2109140015
Bought from
Www.onepeloton.com
Bought
Jan 13, 2022
Where
Cutler Bay, Florida: Home/Apartment/Condominium
Who was involved
Age 38, Female
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/24/2025) Peloton Interactive, Inc.: Peloton Interactive takes the safety of its Members seriously and reviews each report on SaferProducts.gov. Peloton encourages our Members to contact Member Support directly to provide us with additional information about their product and experience. Member Support can be reached seven days a week, from 6am - 12am ET, at 1-866-679-9129 or via chat at https://support.onepeloton.com/.

CPSC report 20250930-9A875-2147327408. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 15, 2025, sent to the company Aug 20, 2025, published by CPSC Sep 4, 2025

The product, in the report: peloton tread +

Title of Incident: Peloton Tread+ Replacement Unit Exhibits Same Loss-of-Control Defect as Original Refusal to Accept Return
Product: Peloton Tread+ (2025 model)
Manufacturer: Peloton Interactive, Inc.
Description of Incident: I purchased a Peloton Tread+ treadmill in February/March 2025. Within weeks, the unit began exhibiting a serious defect: the touchscreen would intermittently operate on its own opening and closing menus, stopping workout programs, and overriding my commands. This results in a complete loss of user control while the treadmill is in motion, creating a significant risk of falls and injury.
Peloton replaced my entire Tread+ unit approximately two months ago due to these issues. The replacement unit exhibits the exact same defect as the original. This recurrence after a full unit replacement demonstrates the problem is not resolved by standard repair or replacement and is likely systemic to the products design or manufacturing.
Peloton has acknowledged that an OEM replacement update to the touchscreen is planned for October 2025, suggesting the defect is known internally. Despite the ongoing hazard and the fact that my current unit is only two months old, Peloton has refused to accept a return.
Instead, they have offered to send another technician and provide partial compensation (membership credits, dehumidifier allowance). They have stated that accepting any remedy would close my complaint and eliminate my ability to return the product if it remains defective. This effectively forces me to keep unsafe equipment and undermines my consumer rights.
Given the companys prior recall history with the Tread+, I am concerned that defective or substandard components (specifically the touchscreen assembly) could lead to sudden loss of control and inability to safely stop the treadmill during operation.
Injury or Damage: No injury yet, but the defect presents a clear hazard. Loss of control while the belt is moving could cause sudden stops, loss of balance, or falls, potentially resulting in sprains, fractures, or more severe injuries.
Date of Purchase: February/March 2025
Location of Purchase: Peloton online store (delivered to Oregon)
Steps Already Taken:
Reported defect to Peloton immediately upon occurrence
Full unit replaced by Peloton ~2 months ago; same defect persists
Requested return and refund multiple times
Peloton refuses return unless I agree to further repairs that would waive return rights
Desired Resolution: Investigation into whether the Tread+ has a systemic defect that compromises user control and safety during operation, and whether Pelotons practice of conditioning returns on repair attempts violates consumer protection and product safety laws.

Model
Tread +
UPC
n/a
Serial number
NA
Bought from
peloton.com
Bought
Feb 5, 2025, about then
Where
Hillsboro, Oregon: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/2/2025) Peloton Interactive, Inc.: Peloton Interactive takes the safety of its Members seriously and reviews each report on SaferProducts.gov. Peloton encourages our Members to contact Member Support directly to provide us with additional information about their product and experience. Member Support can be reached seven days a week, from 6am - 12am ET, at 1-866-679-9129 or via chat at https://support.onepeloton.com/

CPSC report 20250815-ECEEB-2147328638. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Apr 28, 2025, sent to the company May 1, 2025, published by CPSC May 15, 2025

The product, in the report: I have a 2022 manufactured Peloton Tread. Model TR02 Manufactured in Taiwan. Designed in NYC. My serial number is RAIDPS2111251364

I purchased a Peloton Tread in 2022. I have 201 miles on the treadmill and it’s basically in brand new condition, however the treadmill is defective in which the belt within a year started to tear. What makes this dangerous is that Peloton has a defective tread belt because it tears. The tread belt is “self-lubricating” and because of the tears in the belt, the self lubricating fluid is leaking to the surface of the tread, causing it to be unusable and dangerously slippery. You will slip and fall and hurt yourself. I have been injured on this as I have slipped and fell and hurt myself on the tread. I researched online and found thousands of users who are having the same problem with the Peloton tread and a defective product. Peloton is not standing but their product and they are a horrible company to deal with when they have a defective product. I have filed multiple complaints with them as I want them to replace my defective treadmill or give me my money back, their tech no called and no showed to my house and I can’t even get them to come out and look at it.

Model
Tread TR02
UPC
RAIDPS211125136
Serial number
RAIDPS2111251364
Bought from
onepeloton.com
Bought
Dec 30, 2022
Where
Eatontown, New Jersey: Home/Apartment/Condominium
Who was involved
Age 35, Female
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(5/8/2025) Peloton Interactive, Inc.: Peloton Interactive takes the safety of its Members seriously and reviews each report on SaferProducts.gov. Peloton encourages our Members to contact Member Support directly to provide us with additional information about their product and experience. Member Support can be reached seven days a week, from 6am - 12am ET, at 1-866-679-9129 or via chat at https://support.onepeloton.com/

CPSC report 20250428-F0FEC-2147331675. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 2, 2024, sent to the company Dec 5, 2024, published by CPSC Dec 19, 2024

The product, in the report: Peloton tread tr02

Peloton TR02 treadmill began changing speeds without warning. Contacted company multiple times and they kept wanting us to buy new parts. As it turns out the treadmill was already recalled for the screen and they never told us about it.

Serial number
raidps2102240437
Bought from
Peloton
Bought
Sep 1, 2024
Where
fairfield, California: Home/Apartment/Condominium
Who was involved
Age 19, Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/13/2024) Peloton Interactive, Inc.: Peloton Interactive takes the safety of its Members seriously and reviews each report on SaferProducts.gov. Peloton encourages our Members to contact Member Support directly to provide us with additional information about their product and experience. Member Support can be reached seven days a week, from 6am - 12am ET, at 1-866-679-9129 or via chat at https://support.onepeloton.com/
The product described in this report, Peloton Tread model TR02, based on its date of manufacture, is not included in Peloton’s 2021 voluntary recall (#21-129).

CPSC report 20241202-B26B8-2147334901. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 2, 2024, sent to the company Aug 13, 2024, published by CPSC Sep 3, 2024

The product, in the report: Peleton Tread + (Plus)

The Peloton treadmill has been modified by the manufacturer to include a safety guard, a heavy metal component that drops from the treadmill if anything is caught between the treadmill belt and the guard. This feature is intended to prevent a person from being pulled under the treadmill. However, this modification has introduced a new risk: even when the treadmill is turned off, the falling guard could pose a danger to a child if it were to drop onto them. Peletons advice is to keep children away from the device which is not always possible. We never have the treadmill on when our child is home, but this issue means the machine is potentially dangerous even when turned off.

Model
Tr-01
Serial number
IATRAS2012100709
Where
Chicago, Illinois: Home/Apartment/Condominium
Who was involved
Age 1, Unspecified
The reporter’s relation to them
My Child
As this report names them
Brand Peleton Tread +, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/16/2024) Peloton Interactive, Inc.: Peloton Interactive takes the safety of its Members seriously and reviews each report on SaferProducts.gov. Peloton encourages our Members to contact Member Support directly to provide us with additional information about their product and experience. Member Support can be reached seven days a week, from 6am - 12am ET, at 1-866-679-9129 or via chat at https://support.onepeloton.com/

CPSC report 20240802-317AB-2147337532. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made May 30, 2024, sent to the company Jun 4, 2024, published by CPSC Jun 18, 2024

The product, in the report: Peloton Bike - exercise equipment

While riding my Peloton bike, the left side pedal abruptly broke off. The screw which connected the pedals to the crank arm sheered off. This has previously been an issue with Peloton and led to a recall of a previous generation of pedals.

Model
Bike
Serial number
R2110PL01524568
Bought from
onepeloton.com
Bought
Jan 14, 2022
Where
Arlington, Virginia: Home/Apartment/Condominium
Who was involved
Age 28, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(6/14/2024) Peloton Interactive, Inc.: Peloton Interactive takes the safety of its Members seriously and reviews each report on SaferProducts.gov. Peloton encourages its Members to contact Member Support directly to provide additional information about their product and experience. Member Support can be reached seven days a week, from 6am - 12am ET, at 1-866-679-9129 or via chat at https://support.onepeloton.com/

CPSC report 20240530-18D1B-2147338915. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made May 15, 2024, sent to the company May 30, 2024, published by CPSC Jun 13, 2024

The product, in the report: Peloton Treadmill with rear tread safety issue

Even thought Peloton has been fined for unsafe treadmills and has agreed to install rear safety guards on the hazardous treadmills they are acting in ways that show that they are not taking the safety concerns seriously. They contacted me to install the rear safety guard safety device and on three occasions have failed to show up to install the device. They never showed up for the first appointment (April 16), never called and never offered to reschedule. When I called their customer service number they said they had no control over their contractor doing the work and no insight on the contractors schedule or progress. With some insistence I was able to get them to reschedule the appointment only to have them (contractor??) text me to say they could not make the second schedule appointment (5/2)and that I would need to reschedule. I used their system to reschedule and once again (5/14) but once again no one showed up and no one called. When I contacted the contractor (ATI) that Peloton said was doing the work, ATI said they had no record of a scheduled appointment, even though I received a note from Peloton confirming my appointment. A call to Peloton customer service again said they had no information available to them about the scheduled appointments even though the number I called was the number given to me on the appointment confirmation notice as a number to call if I had an issue with the appointment. They offered to escalate the situation, but a day later and I have still not heard from the. It does not appear to me that Peloton is making a serious effort to resolve this safety situation, and their customer service personnel are not able to help leaving me with an unsafe treadmill and no where to turn for help.

Bought from
onepeloton.com
Bought
Feb 1, 2018, about then
Where
Toledo, United States: Home/Apartment/Condominium
Who was involved
Age 70, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20240515-2BF14-2147339203. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 1, 2024, sent to the company May 6, 2024, published by CPSC May 20, 2024

The product, in the report: Peloton Tread Plus

Running on peloton Tread plus, it would just stop randomly, and throw an error code on the screen.

Model
Tread Plus
Bought from
Peloton mall location Murray
Bought
Mar 8, 2021, about then
Where
Herriman, Utah: Home/Apartment/Condominium
Who was involved
Age 39, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/16/2024) Peloton Interactive, Inc.: Peloton Interactive takes the safety of its Members seriously and reviews each report on SaferProducts.gov. Peloton encourages its Members to contact Member Support directly to provide us with additional information about their product and experience. Member Support can be reached seven days a week, from 6am - 12am ET, at 1-866-679-9129 or via chat at https://support.onepeloton.com/

CPSC report 20240501-9F033-2147339427. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 6, 2024, sent to the company Mar 11, 2024, published by CPSC Mar 25, 2024

The product, in the report: Peloton Bike power adapter

I have a Peloton Bike and noticed the screen was blank, and as I tried to troubleshoot it, I smelled something burning. I unplugged the power cord and when I plugged it back in, it sizzled, sparked, and began to smoke. I immediately unplugged it - the power block was very hot also. Video [REDACTED]

Model
Model # FSP050-AHCN3
Serial number
FSQAG12041C001184682FB
Bought from
Peloton
Bought
Nov 7, 2020
Where
Riva, Maryland: Home/Apartment/Condominium
Who was involved
Age 52, Male
The reporter’s relation to them
Self
As this report names them
Brand Peloton Bike Power adapter by FSP, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20240306-41E7A-2147340556. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Feb 9, 2024, sent to the company Mar 22, 2024, published by CPSC Apr 5, 2024

The product, in the report: Treadmill

Caller experienced similar problems as recall#21-126 Hazard: Adult users, children, pets and objects can be pulled underneath the rear of the treadmill, posing a risk of injury or death. Caller stated that while she was on the treadmill she fell off and the treadmill pulled her under it by clamping onto her hair and scalp, while it was still spinning it pulled on her hair, scalp and skin. The unit also burnt her hair, scalp, back and legs. Caller stated she hit her head on the rail when she fell rendering her unconscious. Caller stated that her spouse [REDACTED] came to her aid, she was taken to the California Pacific hospital by her spouse, she was treated and sent home for follow up. Caller stated that she was unaware of the recall. The manufacturer was contacted to pick up the recalled treadmill.

Model
TR-01
Bought from
Peloton
Bought
Feb 1, 2019, about then
Where
San Francisco, California: Home/Apartment/Condominium
Who was involved
Age 60, Female
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

CPSC report 20240209-8DD8C-4608332. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 19, 2024, sent to the company Jan 25, 2024, published by CPSC Feb 15, 2024

The product, in the report: Peleton Treadmill, black and for running.

I was running on the Peleton treadmill at 12 mph when the treadmill abruptly shut off with an error message causing my legs to buckle and me to almost hit my head off the front screen. When I reported the error to Peleton they asked for a video of it happening, asking me to run at that speed again. Then they refused to fix the product because it didn’t meet the limited warranty terms without charging over $300 even though it is a Motor Control Board issue and not a consumer fault issue.

Bought from
https://www.onepeloton.com/
Bought
Jan 28, 2022, about then
Where
Stroudsburg, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 35, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Peleton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/12/2024) Peloton Interactive, Inc.: Peloton Interactive takes the safety concerns of its Members seriously and reviews each report on SaferProducts.gov. Peloton encourages its Members to contact Member Support directly to provide us with additional information about their product and experience. Member Support can be reached seven days a week, from 6am - 12am ET, at 1-866-679-9129 or via chat at https://support.onepeloton.com/

CPSC report 20240119-3D07D-2147342618. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 25, 2023, sent to the company Sep 28, 2023, published by CPSC Oct 20, 2023

The product, in the report: Peloton Bike+

I am writing to report a significant safety concern regarding my Peloton Bike+. My primary concern is centered around the bike’s stability and its potential danger to young children.
My 10-month-old child has attempted to pull up on the Peloton Bike+. I observed that the bike exhibited a noticeable wobbling motion when subjected to such force. This instability has raised serious safety concerns, especially given that my young child occasionally accesses the area where the bike is placed.
Upon realizing the potential danger, I promptly contacted Peloton Customer Support for guidance and a resolution to this issue. The response I received from Peloton was disheartening and alarming. They suggested two courses of action:
1. Relocating the Bike: Peloton’s initial suggestion was to move the bike to a location inaccessible to children. This implies that Peloton is aware of the instability issue and acknowledges its potential risks.
2. Selling the Bike: Another recommendation was to sell the bike altogether. While this might solve the immediate problem for me, it does not address the broader safety concern or responsibility of Peloton as a manufacturer.
Furthermore, I have become aware of a disturbing news report involving a fatal incident in New York, where a Peloton Bike+ tipped over, resulting in the tragic death of a man. While I do not have all the details of that particular incident, it raises significant questions about the stability and safety of these bikes.
Mitigation Efforts: In an effort to mitigate the safety risk, I requested guidance from Peloton on how to stabilize the bike effectively. They provided instructions on how to make adjustments and stabilize the bike, which suggests that Peloton is fully aware of the hazards associated with the Bike+.
I am deeply concerned about the potential dangers posed by the instability of the Peloton Bike+ and believe that immediate action is necessary to address this issue comprehensively. It is my hope that Peloton takes this matter seriously and implements appropriate measures to ensure the safety of its customers, especially those with young children.
I kindly request the following actions be taken:
1. An investigation into the stability issues of the Peloton Bike+, including a review of design flaws or manufacturing defects that may contribute to instability.
2. Clear and comprehensive safety guidelines and recommendations for all Peloton Bike+ owners, including proactive measures to prevent tip-over incidents.
3. A commitment to recall or replace Peloton Bike+ units that are deemed unstable or pose a safety risk, to ensure the well-being of customers.
I believe that addressing this safety concern promptly will not only protect existing Peloton customers but also maintain the integrity and reputation of Peloton as a responsible and customer-focused company. I am open to providing any additional information or assistance required to facilitate this investigation.
Thank you for your immediate attention to this critical safety concern.

Model
Bike+
Bought from
Peloton
Bought
Sep 19, 2020
Where
Hastings On Hudson, New York: Home/Apartment/Condominium
Who was involved
Age 1, Unspecified
The reporter’s relation to them
My Child
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/18/2023) Peloton Interactive, Inc.: Peloton Interactive takes the safety concerns of its Members seriously and reviews each report on SaferProducts.gov. Peloton encourages its Members to contact Member Support directly to provide us with additional information about their product and experience. Member Support can be reached seven days a week, from 6am - 12am ET, at 1-866-679-9129 or via chat at https://support.onepeloton.com/

CPSC report 20230925-75909-2147345031. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Sep 18, 2023, sent to the company Sep 27, 2023, published by CPSC Oct 19, 2023

The product, in the report: Peloton Bike+ (not original Bike)

Peloton Bike+ Post Seat Drops randomly, and Can slip a few levels to completely drops all the way down during a ride. Have had multiple support calls with Peloton regarding the matter over months, last email to support on 9/12/23, and last calls on 9/18/23. Over the last 6 or so months this problems has occurred numerous times. Peloton has replaced the seat post, post sleeve and turn knob multiple times but with same design and problem reoccurs every time.
More details The seat post level is the height of the bike seat for the rider. Values range from 0 (1 indicated and is lowest), to 42. I set my level to 22.5 typically. Randomly, during a ride, the seat post level can slip gradually from 22.5 to anywhere from 17-20, or completely drops. Slippage occurs pretty much every ride, Occasionally the seat post would rapidly fall completely or near completely down, but this appears to be happening more often now. During my ride on Sept 12, when I filed my last support ticket, the seat dropped quickly all the way down to 0 (below 1 indicated on post). Luckily all my weight was not on the seat and I was able to catch myself, otherwise I would have gotten injured. The same issue has occurred when my daughter was on the bike as well.
This issue can easily cause significant injury, especially to vertebrates in lower back when sitting on seat and it rapidly falls. Let alone potentially causing the person to fall off the bike.
Numerous complaints regarding this exact problem exist on various websites on the internet, and multiple sub-threads on each site including Peloton Forum, [REDACTED], and the [REDACTED] site to name a few. Below are only a few links of other uses reporting the same problem. One article indicating the Peloton admitting the problem exists on the original Bike (but not the Bike+). This is false the problem exists on the Bike+ as well, and numerous of the threads/discussions on the internet (some links included below) clearly state by the users they own the Bike+ (as I do) and experienced the exact issue.
Sample of various threads regarding issue:
[REDACTED] Multiple Complaints about Bike+ Seat Post
[REDACTED] This article discusses issue, but claims Peloton only indicates problem with Original Bike not Bike+ (not true)
[REDACTED] Thread Doesn’t specifically indicate Bike or Bike+ but the problem is the same.
Note, this appears to be a design flaw. The turn knob pushes against a piece of V shaped plastic in the post sleeve that pushes against the post and that is how it is supposed to hold the post in place. I ride multiple of types of spin bikes in the Gym ([REDACTED]), all use notches in the seat post to hold the post and seat in place.
On a side note, I’ve been on hold waiting for Peloton support while writing this, on hold, get connected, then disconnected multiple times. So far, been on phone for over 2 hrs. I can Provide before/after pictures as if required. I asked I could possibly set up a video to record the post during a ride.

Model
Bike+
Serial number
TABCCS2011091954
Bought from
Peloton Directly
Bought
Nov 1, 2020
Where
Wilmington, Delaware: Home/Apartment/Condominium
Who was involved
Age 18, Female
The reporter’s relation to them
My Child
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20230918-6F956-2147345150. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 24, 2023, sent to the company May 26, 2023, published by CPSC Jun 12, 2023

The product, in the report: Treadmill

The Peloton Treadmill we were using completely stopped due to a short or issue in the wiring within the handrail.

Model
Peloton Tread ( 1st version )
Bought from
Peloton store
Where
Los Gatos, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20230524-7BD8E-2147347383. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made May 18, 2023, sent to the company May 22, 2023, published by CPSC Jun 6, 2023

The product, in the report: PLTN RBIVQ

My peloton seat suddenly collapsed while I was riding several months ago. A rep from peloton came to my home to take photos and measurements. My then Attorney later informed me that my lawsuit was dismissed because Peloton’s employee stated the Bike was safe. Now after I tore knee and ankle ligaments along with injuring my lower back, a recall occurs. I feel for whatever reasons , I have been treated unfairly. I am not in contact with the attorney who handled my case. I ask that you do not contact said attorney regarding my claim

Model
PLTN RBIVQ
Serial number
QAPLBS2009122014
Bought from
Peloton online
Bought
Nov 1, 2019, about then
Where
Baltimore, Maryland: Home/Apartment/Condominium
Who was involved
Age 48, Male
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

CPSC report 20230518-6C874-2147347479. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 11, 2023, sent to the company May 16, 2023, published by CPSC Jun 7, 2023

The product, in the report: Peloton Bike

Peloton’s bike seat continues to break during riding.

Where
Accokeek, Maryland: Home/Apartment/Condominium
Who was involved
Age 39, Female
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20230511-08490-2147347609. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Apr 5, 2023, sent to the company Jun 8, 2023, published by CPSC Jun 23, 2023

The product, in the report: tread mill

(03/06/2023) The consumer has a safety concern about the treadmill because it was supposed to be improved. The treadmill is supposed to shut off after 15 seconds if there is no weight on the product.
The consumer was on the treadmill for about 25 minutes when she stepped off of it. When she got back on the treadmill a half hour late, it was still running but she did not know it. The consumer was immediately thrown off. She hit her knee on the platform and hit her head on the concrete floor. I never heard or saw the treadmill running before I stepped on it.
The consumer contacted the firm and sent a video to show how the treadmill continues to run. The firm sent a replacement. On 4/1, when the technician was working on the replacement, the consumer asked the technician to run a test. The same thing happened on the replacement. The product did not shut off.
The consumer required medical care. She was diagnosed with a concussion, a hematoma on her hip, a neck injury and a muscle tear in her shoulder, inj to right elbow, bruise to left knee.

Model
TR02
Serial number
RA1DPS2210210083
Bought from
Peloton
Where
Cumberland, Rhode Island: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

CPSC report 20230405-9649E-4162194. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jan 6, 2023, sent to the company Jan 11, 2023, published by CPSC Jan 26, 2023

The product, in the report: Peloton Tread+, black, 290 pounds

On Wednesday, January 4th around 5:15 p.m., I was walking on the treadmill at 3.7 miles per mile at an incline of 3. At about 6.5 minutes into my walk, I tripped and lost my footing, falling off the back right side of the Peloton Tread+. I landed on the floor on my right hip. My leg (from the knee up) was pulled under the peloton tread while the belt was still rotating. The skin on my left thigh was being churned, and the muscles felt as though they were being crushed and ground. Somehow I managed to lift the machine off of me and screamed loud enough for my husband to come to my rescue. The skin on the heel of my left hand was ground down as I couldn’t fit both hands on the non-moving portion of the treadmill; my right hand was on the frame and was ached for a day or so. After a few minutes, I was able to stand, with help, and walk slowly. Once I could slide out from under the machine, I felt like my muscles had been pulverized on my right side. The pain was mostly topical but when I walked I had the feeling of my muscles having been ground down to nothing. I suffered a painful road rash on my left thigh and hand, bruises and a few other abrasions on my left leg, a sprained left ankle as well as a mildly sore right hip.

Model
TR-01
UPC
Cannot Find
Serial number
Cannot locate on machine
Bought from
Www.Onepeloton.com
Bought
Nov 7, 2020
Where
Felton, California: Home/Apartment/Condominium
Who was involved
Age 61, Female
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(1/23/2023) Peloton Interactive, Inc.: Peloton Interactive takes the safety concerns of its Members seriously and reviews each report on SaferProducts.gov. Peloton encourages its Members to contact member support directly to provide us with additional information about their product and experience. Member Support can be reached seven days a week, from 6am - 12am ET, at 1-866-679-9129 or via chat at https://support.onepeloton.com/

CPSC report 20230106-5EB31-2147351587. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 3, 2023, sent to the company Jan 6, 2023, published by CPSC Jan 23, 2023

The product, in the report: Peloton Tread+ (Plus) Treadmill

As a result of the Peloton Tread+ recall, Peloton offered consumers who had purchased the Tread+ treadmill the option to relocate the treadmill to a safer space within their house. The details of the recall can be found here: https://www.onepeloton.com/press/articles/treadplus-faqs. We had decided to keep our Tread+ but relocate it to our garage, outside of our main house and away from our dog and our 12 year old son. We contacted Peloton’s customer service to schedule the move on October 29th. My husband, [REDACTED], subsequently received a notification from their 3rd party moving company, RXO, confirming the scheduled move. When the movers showed up, they only had two individuals who were unable to move the Tread because it was too heavy for just two people to move it. They left and we had to call Peloton to reschedule the move. The second time we scheduled the move with Peloton, they said they would note that the move was for a Tread+ and would require 3-4 individuals to be provided to move the equipment. The move was then rescheduled a second time. The second time, only one person showed up from RXO to dismantle the Tread+ - which we had already done, but they also were unable to move it. We called Peloton again and scheduled a third move. The third time, RXO claimed they were unaware that they were moving a Tread+ so only had 2 people so were unable to move it. We rescheduled a 4th time and the same thing occurred. Now the 5th time, RXO cancelled our scheduled move without even showing up. We now have a dismantled Tread+ in the middle of our living room and are unable to use the product, are still paying for our subscription and Peloton has repeatedly failed to make good on their promise to move our Tread+ to a safer location as outlined in the terms of the class action/ recall notification. They are failing to come through on their end to provide a service that was promised and in the process, their product in now unusable and a danger in our home space.

Model
Tread+
UPC
Unable to locat
Serial number
Unable to locate
Where
Garden City, New York: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20230103-32E0F-2147351691. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 15, 2022, sent to the company Jun 22, 2022, published by CPSC Jul 14, 2022

The product, in the report: Peloton Bike Plus

A peloton bike plus model was delivered to my home on March 24 and less than five minutes into my first ride on the morning of March 25, 2022, the right pedal suddenly came off the arm causing me to fall off the bike and hit my knee. I was able to catch myself midfall, but I could have easily hit my head or suffered a more serious injury. The pedal was still attached to my shoe and there were small metal shards on the ground from where the metal screw that is supposed to attach the pedal to the arm stripped. After recovering from the shock of the fall, I attempted to screw the pedal back onto the arm, but the metal was stripped. The left pedal was still attached to the arm, but barely screwed in and when I attempted to tighten it, it would not screw in. I am not an expert, but it seemed as if the wrong pedal or hardware was used. I was shocked that Peloton conducted no inspection or quality control review of its product before delivery. I am thankful that I did not suffer a more serious injury. To have a pedal come off a brand-new bike when going at a fast pace is extremely dangerous and I hope this does not happen to anyone else. I called Peloton immediately after my injury on the bike on March 25. I spoke to [REDACTED] and was shocked that he brushed off my injury and my request to report the product defect. I requested to speak with someone regarding my safety concern with the product and he said there was no one else I could speak to. He said a new pedal and arm would be shipped to my home and then I would be contacted to set up a service appointment. I followed up with written communications to Peloton on May 3, 2022, and May 10, 2022 and specifically requested information on their quality control/inspection measures that they have in place before delivering a bike. On May 16, 2022, [REDACTED] responded and told me “at this time, I am unable to share what Peloton measures or quality control standards are taken.” Which I find to be very concerning.

Model
Bike Plus
Bought from
Peloton.com
Bought
Jan 9, 2022
Where
Alexandria, Virginia: Home/Apartment/Condominium
Who was involved
Age 39, Female
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/1/2022) Peloton Interactive, Inc.: Peloton Interactive takes the safety concerns of its Members seriously and reviews each report on SaferProducts.gov. Peloton encourages its Members to contact member support directly to provide us with additional information about their product and experience. Member Support can be reached seven days a week, from 6am - 12am ET, at 1-866-679-9129 or via chat at https://support.onepeloton.com/.

CPSC report 20220615-0E06E-2147355588. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Jan 22, 2022, sent to the company Jan 25, 2022, published by CPSC Feb 15, 2022

The product, in the report: Peloton cycle with video screen

Children, age 2 and 6, while each holding an end of an exercise band, that was hanging on the Peloton cycle handlebar, caused the Peloton cycle to topple on its side and luckly landed on the 6 year old’s leg, snapping her tibia in half.

Where
Newtown, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 6, Female
The reporter’s relation to them
Other Relative
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(2/22/2022) Peloton Interactive, Inc.: Peloton Interactive takes the safety concerns of its Members seriously and reviews each report on SaferProducts.gov. Peloton encourages its Members to contact member support directly to provide us with additional information about their product and experience. Member Support can be reached seven days a week, from 9am - 9pm EST, at 1-866-679-9129 or via chat at https://support.onepeloton.com/.

CPSC report 20220122-12621-2147357887. Submitter: Consumer Search for it on SaferProducts.gov
Death
Made Oct 7, 2021, sent to the company Nov 3, 2021, published by CPSC Nov 18, 2021

The product, in the report: Peloton tread+

My fiancé died on the Peloton tread+. He fell and hit his head on the bar that is in front of the cup holders.

Model
Tread+
Where
Bethesda, Maryland: Home/Apartment/Condominium
Who was involved
Age 62, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.

The company’s comments, in its own words

(11/16/2021) Peloton Interactive, Inc.: Our Peloton family is heartbroken after learning about the death of one of our Members. After learning about this tragedy from the CPSC, we immediately reached out to their family to offer our condolences and to better understand what occurred. Based on the available information provided, we do not believe this tragedy is in any way related to the Tread+ recall.

CPSC report 20211007-E6976-2147359261. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 10, 2021, sent to the company Aug 13, 2021, published by CPSC Aug 27, 2021

The product, in the report: Peloton Treadmill+ Model Tread+

Peloton Tread+ Treadmill stops mid workout. This has occurred on multiple occasions, when I contacted Peloton they did over the phone troubleshooting. I had to request in person visits. I had multiple tread base swaps, a full treadmill replacement, software update checks and resetting my treadmill on many phone calls. The last tread base swap was about March 2021 after which I did not experience any issues until again yesterday when my mom was working out and the treadmill once again stopped mid-workout. This is extremely dangerous and Peloton has not been able to find the root cause. I requested a return and full refund for my Peloton.

Model
Tread+
Bought from
Peloton.com
Where
Edmonds, Washington: Home/Apartment/Condominium
Who was involved
Age 42, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/26/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141.

CPSC report 20210810-0F670-2147361203. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Jul 16, 2021, sent to the company Aug 18, 2021, published by CPSC Sep 1, 2021

The product, in the report: Peloton Bike. Purchased 10/2019 SN: QAPLBS1907020798

Was going to use my Peloton Bike purchased 10/2019 and notice crack in set post at the weld. I am 245 lbs. Contacted Peloton and was told replacement would be $65. No concern shown or request to send broken part back for inspection.

Model
PLTN-RB1VQ
Serial number
SN: QAPLBS1907020798
Bought from
Peloton.com
Bought
Oct 25, 2019
Where
Newbury Park, California: Home/Apartment/Condominium
Who was involved
Age 51, Male
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(8/31/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141.

CPSC report 20210716-1FDE8-2147362811. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 29, 2021, sent to the company Jul 1, 2021, published by CPSC Jul 16, 2021

The product, in the report: Peloton Tread+ Treadmill

When the Peloton Tread+ product was recalled in May 2021, I immediately registered to return the product, because I had fallen on the product before and injured myself (minor bruising) but also, because I was very nervous about using the treadmill with my dogs in my home (I live in a studio, so I cannot really keep them away from me while working out). Peloton scheduled my Tread+ pickup for June 19, 2021. They failed to confirm my pickup window and they failed to pick up the product. I was assigned a customer service person to help me reschedule the pickup, which was scheduled for today, June 29th. I took off from work to ensure that I would be available for the pickup to happen. Peloton confirmed the pickup window from noon-3pm today. For no reason specified, the pickup order was canceled today.
Now, I am beginning to believe that Peloton is purposely canceling the pickup so they do not have to refund the amount paid for the product. I have also reported this to the S.E.C., because the company could be trying to inflate their earnings by doing so, or they could be trying to minimize their losses in their public reporting. Either way, the behavior of this company is egregious. I think that it is worthwhile investigating how many treadmill pickup appointments have been canceled thus far.

Model
Tread+
Bought from
onepeloton.com
Bought
Feb 28, 2019
Where
Buffalo, New York: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand Peloton Tread+, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20210629-85E39-2147363211. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 8, 2021, sent to the company Jun 10, 2021, published by CPSC Jul 2, 2021

The product, in the report: Peloton Tread+ Model: TR-01 Tread ID: RAIDD11907020582

I was using the Peloton Treadmill + equipment, as Peloton continued insisting to its current customers the tread was safe and just to keep children and pets away from it. Even instructors say to just keep children and pets away... they make not mention to injuries to adult users. I was using the treadmill and had my safety key attached to my shorts, and at the end of my class, lost my footing and fell, at which time I was immediately dragged under and trapped under the treadmill, by my right arm. The safety key did not stop the belt and the belt kept going, slicing into my arms, legs and abdomen. My family heard my screams and disconnected the treadmill, at which time I was finally able to get free. I contacted Peloton to let them know about the issues with my tread and they told me they were not responsible and i would have to pay to repair the malfunctioning tread. I have all the conversations with them in my emails.

Model
Tread+
Bought from
onepeloton.com
Bought
Aug 25, 2019
Where
San Antonio, Texas: Home/Apartment/Condominium
Who was involved
Age 38, Female
The reporter’s relation to them
Self
As this report names them
Brand Peloton Tread+, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/30/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141.

CPSC report 20210608-1C5B1-2147363638. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Jun 8, 2021, sent to the company Jun 10, 2021, published by CPSC Jul 2, 2021

The product, in the report: The Peloton original bike

While riding my Peloton bicycle, the seat collapsed down to the base causing excruciating pain to my lower back and tailbone. The seat was adjusted to my hip bone level and tightened as recommended, but it still collapsed. What made me want to report is that, while searching online about this incident, I found at least 100 other people that had the same thing happened with their Peloton bike seat slipping while riding.

Bought from
https://www.onepeloton.com/shop/bike/the-works-pac
Bought
May 21, 2021
Where
Gulfport, Mississippi: Home/Apartment/Condominium
Who was involved
Age 39, Female
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(6/30/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141.

CPSC report 20210608-D4764-2147363653. Submitter: Consumer Search for it on SaferProducts.gov
Hospital admission
Made May 20, 2021, sent to the company May 24, 2021, published by CPSC Jun 8, 2021

The product, in the report: Peloton Tread +

Minor child was using Peloton Tread + at home. Minor child jumped on to the side boarders while the belt was still active and in motion. Minor child lost his balance and fell onto the active and in motion belt, causing minor child to be throw back off the machine. Minor child struck a wall behind the Peloton Tread +, and was pulled under the Peloton Tread + by the active and in motion belt. Peloton Tread + continued to run, pulling the minor child further under the Peloton Tread +. Minor child’s parents, who were in an adjacent room, ran to the child’s aid. Minor child’s parents were eventually able to lift the Peloton Tread + enough to drag the minor child out from under the Peloton Tread +.

Model
Tread +
Where
Miami, Florida: Home/Apartment/Condominium
Who was involved
Age 7, Male
The reporter’s relation to them
My Client, Patient, Student, Etc. (professional relationship)
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, Hospital Admission

The company’s comments, in its own words

(6/4/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141. The Peloton Tread+ is designed for use by people over the age of 16, weighing over 105 lbs. We urge Members to always follow the Tread+ product warnings and safety instructions. Members should keep children, pets and objects away from the Tread+ at all times, attach the safety key to their clothing when using the Tread+, and always remove the safety key and store it out of the reach of children when the Tread+ is not in use.

CPSC report 20210520-00D12-2147364019. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 10, 2021, sent to the company May 13, 2021, published by CPSC May 27, 2021

The product, in the report: Peloton Tread+

I am a currently owner of the Tread+. My Tread sheds rubber from the machine. I am wondering if there has been any inquiry into this issue in terms of health issues due to this rubber or the fumes that are released. I have suffered with dizziness off and on and puffiness to my eyes since 2019. I have been to multiple doctors and there is no explanation for my symptoms. This is the only other thing that I consistently use. I am not by any means saying that my symptoms were caused by the Tread. I am suggesting that the commission looks into this matter as it may have an impact consumer safety. It will also give Peloton an opportunity to incorporate changes before they release a new model. This is also one of the reasons why I am returning my treadmill. I love the class contents, but would want reassurance that these fumes are not harmful with long term inhalation.

Bought from
Peloton
Bought
Jan 8, 2019, about then
Where
Baton Rouge, United States: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/25/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141.

CPSC report 20210509-3CD5E-2147364232. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made May 6, 2021, sent to the company May 10, 2021, published by CPSC May 24, 2021

The product, in the report: Peloton Tread+ Treadmill

My toe got stuck in the Peloton Tread+ Treadmill tread which then pulled one toe away from the other toes resulting in a ruptured plantar plate / joint capsule. It has not healed in the 4 months since it happened and will possibly require surgery to repair ligaments / tendons.

Model
Peloton Tread+ Treadmill
Serial number
IATRAS1911111944
Bought from
Peloton.com
Bought
Jan 2, 2020
Where
Lake Forest, California: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

CPSC report 20210506-A3237-2147364295. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 5, 2021, sent to the company May 6, 2021, published by CPSC May 27, 2021

The product, in the report: Peloton treadmill

On multiple occasions in the past few months our treadmill turns off abruptly.

Model
Treadmill
UPC
?
Serial number
?
Bought from
Peloton
Bought
Jul 1, 2020, about then
Where
Pgh, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/25/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141.

CPSC report 20210505-07285-2147364313. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 5, 2021, sent to the company May 10, 2021, published by CPSC May 24, 2021

The product, in the report: Peloton Treadmill, black

The treadmill flipped my husband off, which he is disabled and the doctor advised him to get exercise which we hought one since he really couldn’t go outside.

Model
Peloton Treadmill
Serial number
TRO1846828197
Where
LAS VEGAS, Nevada: Home/Apartment/Condominium
Who was involved
Age 45, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20210505-41BCD-2147364296. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made May 5, 2021, sent to the company May 10, 2021, published by CPSC May 24, 2021

The product, in the report: Peloton tread plus

Install of peloton tread plus. Called and complained that the tread was making noise and was wobbly after install Felt that the people (xpo logistics contract people) Did not know how to install a tread properly they were looking up directions in their phone The install team said it was their first tread to install Bolts and other parts to install tread were left under tread when team left my house
On April 27 a new xpo team deliver a new base Stated the bolts were all in the wrong places on the tread. The bolts for the screen were in the base and the bolts for the base were in the screen
Thankfully no injuries occurred but I didn’t not use the tread much because i did not feel same on it
In light of the recent events and recall. I think it is important to note that peloton may not have proper installation teams the people installing their products are not properly trained and this is highly concerning to me.

Model
Treadmill+
Bought from
Online peloton
Bought
Nov 20, 2020, about then
Where
Brush Creek, Tennessee: Home/Apartment/Condominium
Who was involved
Age 32, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20210505-5EB8D-2147364318. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 5, 2021, sent to the company May 10, 2021, published by CPSC May 24, 2021

The product, in the report: Tread+ by Peloton treadmill

Injury due to peloton tread+

Model
TR-01
Serial number
72010A5611173229
Bought from
Www.onepeloton.com
Bought
Dec 31, 2020, about then
Where
San Diego, California: Home/Apartment/Condominium
Who was involved
Age 33, Male
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/20/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141. The Peloton Tread+ is designed for use by people over the age of 16, weighing over 105 lbs. We urge Members to always follow the Tread+ product warnings and safety instructions. Members should keep children, pets and objects away from the Tread+ at all times, attach the safety key to their clothing when using the Tread+, and always remove the safety key and store it out of the reach of children when the Tread+ is not in use.

CPSC report 20210505-A6F27-2147364323. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 5, 2021, sent to the company May 10, 2021, published by CPSC May 24, 2021

The product, in the report: Peloton Treadmill + Model number TR-01

Small approx. 12 inch exercise ball was sucked under my Peloton Treadmill + and broke the treadmill.

Model
TR-01
UPC
N/A
Serial number
N/A
Where
Sacramento, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20210505-D09F3-2147364302. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made May 5, 2021, sent to the company May 6, 2021, published by CPSC May 27, 2021

The product, in the report: Peloton Tread+

I’m reporting because I’ve heard of the other instances using the Tread+. On thanksgiving 2020, my 4 year old son got on the tread without our knowledge. We had just gotten it the week before and hadn’t figured out the safety settings. The tread+ was delivered while we were out of town. Our son ended up being sucked under the treadmill resulting in a broken wrist/arm and “road rash” all over his body.

Model
Tread+
Bought from
Www.onepeloton.com
Bought
Sep 6, 2020, about then
Where
Roswell, New Mexico: Home/Apartment/Condominium
Who was involved
Age 4, Male
The reporter’s relation to them
My Child
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(5/25/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141. The Peloton Tread+ is designed for use by people over the age of 16, weighing over 105 lbs. We urge Members to always follow the Tread+ product warnings and safety instructions. Members should keep children, pets and objects away from the Tread+ at all times, attach the safety key to their clothing when using the Tread+, and always remove the safety key and store it out of the reach of children when the Tread+ is not in use.

CPSC report 20210505-E0708-2147364316. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 1, 2021, sent to the company May 5, 2021, published by CPSC May 19, 2021

The product, in the report: Peloton Tread+ Treadmill

There was an accident on my peloton tread+ this morning. When I started using it there was nothing around the unit. A foam roller, stored to the back right about 6 feet from the treadmill tipped over (prob dude to vibration in the room. Got swept under tread causing an abrupt stop and power surge. The unit completely shut down but it picked itself up and moved 4 feet to the right diagonal. Fortunately no injuries as I was using the unit Alone.

Model
Tread+
Bought from
Onepeloton.com
Bought
Apr 9, 2021
Where
Seattle, Washington: Home/Apartment/Condominium
Who was involved
Age 44, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Peloton Tread+, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/18/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141. The Peloton Tread+ is designed for use by people over the age of 16, weighing over 105 lbs. We urge Members to always follow the Tread+ product warnings and safety instructions. Members should keep children, pets and objects away from the Tread+ at all times, attach the safety key to their clothing when using the Tread+, and always remove the safety key and store it out of the reach of children when the Tread+ is not in use.

CPSC report 20210501-DFA17-2147364394. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Apr 25, 2021, sent to the company Apr 26, 2021, published by CPSC May 17, 2021

The product, in the report: Peloton Tread Build # NSU76A-120

My son was pulled under the Peloton Tread in May of 2020. He was 9 years old and severely injured.

Model
PLTN-TC1VS
Bought from
Bellevue Square Mall
Bought
Dec 19, 2019, about then
Where
Bellevue, Washington: Home/Apartment/Condominium
Who was involved
Age 9, Male
The reporter’s relation to them
My Child
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(5/13/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141. The Peloton Tread+ is designed for use by people over the age of 16, weighing over 105 lbs. We urge Members to always follow the Tread+ product warnings and safety instructions. Members should keep children, pets and objects away from the Tread+ at all times, attach the safety key to their clothing when using the Tread+, and always remove the safety key and store it out of the reach of children when the Tread+ is not in use.

CPSC report 20210425-0AB50-2147364520. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 22, 2021, sent to the company Apr 26, 2021, published by CPSC May 10, 2021

The product, in the report: Peloton Tread Plus, Treadmill with touchscreen, high off the ground and slat belt pulls and grabs things underneath it while operating.

I just got a Peloton Tread Plus delivered about 10 days ago. I went for a normal run yesterday with headphones on, and all the sudden the deck jumped up, belt stopped, and tread started smoking. I was able to brace myself and jump off, and looked under. To my surprise, my [REDACTED] vacuum decided to roam and vacuum and ended up sucked under and jammed under the belt.

Model
Tread Plus
Bought from
Peloton, New York
Bought
Feb 4, 2021
Where
Phoenix, Arizona: Home/Apartment/Condominium
Who was involved
Age 40, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/6/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141. The Peloton Tread+ is designed for use by people over the age of 16, weighing over 105 lbs. We urge Members to always follow the Tread+ product warnings and safety instructions. Members should keep children, pets and objects away from the Tread+ at all times, attach the safety key to their clothing when using the Tread+, and always remove the safety key and store it out of the reach of children when the Tread+ is not in use.

CPSC report 20210422-AEBAC-2147364568. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 21, 2021, sent to the company Apr 23, 2021, published by CPSC May 14, 2021

The product, in the report: Peloton Tread+

An exercise ball got sucked underneath my Peloton Tread+. The tread continued to run while the ball was stuck. This was especially traumatic given I was 35 weeks pregnant and high risk.

Model
Tread+
Serial number
RAIDD11906100141
Bought from
Peloton store, Virginia
Bought
Aug 5, 2019
Where
Vienna, Virginia: Home/Apartment/Condominium
Who was involved
Age 37, Female
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/12/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141. The Peloton Tread+ is designed for use by people over the age of 16, weighing over 105 lbs. We urge Members to always follow the Tread+ product warnings and safety instructions. Members should keep children, pets and objects away from the Tread+ at all times, attach the safety key to their clothing when using the Tread+, and always remove the safety key and store it out of the reach of children when the Tread+ is not in use.

CPSC report 20210421-D9F85-2147364584. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 20, 2021, sent to the company Apr 23, 2021, published by CPSC May 7, 2021

The product, in the report: Peloton Tread +

My husband was running on the Peloton Tread+ - the “robot vacuum” in the room had turned on to automcially clean the floors and got trapped under the treadmill while my husband was running. I was in the other room and heard a loud bang, thinking he fell of the tread. Luckily, he was able to keep his balance and jump off. This also damaged our tread and we reached out to Peloton to fix the issue which has yet to be determined.

Model
Peloton Tread +
Where
Chicago, Illinois: Home/Apartment/Condominium
Who was involved
Age 31, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/6/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141. The Peloton Tread+ is designed for use by people over the age of 16, weighing over 105 lbs. We urge Members to always follow the Tread+ product warnings and safety instructions. Members should keep children, pets and objects away from the Tread+ at all times, attach the safety key to their clothing when using the Tread+, and always remove the safety key and store it out of the reach of children when the Tread+ is not in use.

CPSC report 20210420-C79D2-2147364606. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 19, 2021, sent to the company Nov 3, 2021, published by CPSC Nov 18, 2021

The product, in the report: Peloton Tread +

My wife was running on a Peloton Tread + in a workout room within our home, and our kids were playing with our dogs in another room. A tennis ball was thrown and bounced into the workout room and rolled under the Tread. The Tread pulled the ball underneath it and destroyed the ball and left a green streak on the Tread. At the time, we thought that was odd and seemed unsafe that the Tread is wide open with the moving parts. Now, we have heard many stories of this happening and to the extent it has. Peloton has no plan to remedy this unsafe product and it is very worrisome to my wife and I.

Model
Tread +
Bought from
Peloton
Bought
Oct 8, 2020
Where
Fort Collins, Colorado: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Peloton Tread +, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/16/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141. The Peloton Tread+ is designed for use by people over the age of 16, weighing over 105 lbs. We urge Members to always follow the Tread+ product warnings and safety instructions. Members should keep children, pets and objects away from the Tread+ at all times, attach the safety key to their clothing when using the Tread+, and always remove the safety key and store it out of the reach of children when the Tread+ is not in use.

CPSC report 20210419-764E7-2147364641. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 18, 2021, sent to the company Apr 20, 2021, published by CPSC May 11, 2021

The product, in the report: Peloton tread+

My 8 year old was thrown off the back of my peloton tread+, sucked under and was trapped by it while the machine continued to run. I had to lift the machine off of him to free him.

Bought from
Peloton
Bought
Nov 1, 2020, about then
Where
Indianapolis, Indiana: Home/Apartment/Condominium
Who was involved
Age 8, Male
The reporter’s relation to them
My Child
As this report names them
Brand Peloton tread+, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/7/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141. The Peloton Tread+ is designed for use by people over the age of 16, weighing over 105 lbs. We urge Members to always follow the Tread+ product warnings and safety instructions. Members should keep children, pets and objects away from the Tread+ at all times, attach the safety key to their clothing when using the Tread+, and always remove the safety key and store it out of the reach of children when the Tread+ is not in use.

CPSC report 20210418-58520-2147364676. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 18, 2021, sent to the company Apr 20, 2021, published by CPSC May 4, 2021

The product, in the report: Peleton Treadmill+

Hello,
I am writing to inform you that this year my 5 year old child was also in a Peleton accident involving the Treadmilll+. I hadn’t reached out before as this was not my equipment rather a friend’s. I was not aware I’d safety features as it did not belong to us. I had posted about it on my social media in hopes to prevent this from happening to others.
It reads “We were at a friend’s house last night and [REDACTED] was got sucked under their treadmill. We heard him screaming like I’d never heard him before. When we got to him he was under their treadmill while it was still running. Our friend lifted the treadmill off of him and we were able to pull him out. The belt had pulled his pants off of him and crated burns on him. His clothes bought him time from being so much worse. He told me didn’t want to die, he was so scared. Kids have died and suffered severe burns to their body and hands. Please make sure you keep the safety mechanisms in place even if you only have children visiting your homes. It can happen. So quickly. I still can’t even wrap my mind around what happened.”
There was the odd red ring around his neck which I later figured out was from his shirt bring pulled down. His head, neck, top of his shoulders were the only thing sticking out while the belt ran on him. It is clear he was sucked under. He still talks about this day, I have this odd fear when I run on a treadmill at the gym now. My friends kids point to that area and say that’s where [REDACTED] almost died.

Model
Treadmill+
Bought from
Peleton
Where
United States: Home/Apartment/Condominium
Who was involved
Age 5, Male
The reporter’s relation to them
My Child
As this report names them
Brand Peleton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/4/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141. The Peloton Tread+ is designed for use by people over the age of 16, weighing over 105 lbs. We urge Members to always follow the Tread+ product warnings and safety instructions. Members should keep children and pets away from the Tread+ at all times, attach the safety key to their clothing when using the Tread+, and always remove the safety key and store it out of the reach of children when the Tread+ is not in use.

CPSC report 20210418-5CD5B-2147364673. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 18, 2021, sent to the company Apr 20, 2021, published by CPSC May 11, 2021

The product, in the report: Peloton Treadmill

Peloton Treadmill - I was running, tripped and fell. The safety key detached from my clothing and the tread kept moving as I fell off and wound up getting injured from the belt razing the skin on my legs until I could recover, which was difficult to do and get away from the moving tread.

Model
Tread+
Bought from
Peloton online
Where
Palm Desert, California: Home/Apartment/Condominium
Who was involved
Age 63, Male
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/7/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141. The Peloton Tread+ is designed for use by people over the age of 16, weighing over 105 lbs. We urge Members to always follow the Tread+ product warnings and safety instructions. Members should keep children, pets and objects away from the Tread+ at all times, attach the safety key to their clothing when using the Tread+, and always remove the safety key and store it out of the reach of children when the Tread+ is not in use.

CPSC report 20210418-8A143-2147364677. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 18, 2021, sent to the company Apr 20, 2021, published by CPSC May 4, 2021

The product, in the report: Peloton Tread+ Treadmill

I mis-stepped on the Peloton Tread+, and was thrown to the side. My necklace and shirt got caught in the running tread. I thought I might suffocate, and my shirt was completely torn off. I was trapped and the tread did not slow down. I finally was able to push against the tread so hard that it shut off, then came back on, then shut off. My legs, neck, and stomach had burns all over them. The tread really wasn’t going very fast when this occurred, thankfully. I still have a knot just under my knee where I was injured. I did not have the safety strap on as I was only walking on the tread and didn’t think it was unsafe, but it was. I really thought I might die.

Model
Tread+
Bought from
Peloton
Bought
Jan 15, 2020
Where
Willowick, Ohio: Home/Apartment/Condominium
Who was involved
Age 61, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/4/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141. The Peloton Tread+ is designed for use by people over the age of 16, weighing over 105 lbs. We urge Members to always follow the Tread+ product warnings and safety instructions. Members should keep children and pets away from the Tread+ at all times, attach the safety key to their clothing when using the Tread+, and always remove the safety key and store it out of the reach of children when the Tread+ is not in use.

CPSC report 20210418-8C977-2147364675. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 17, 2021, sent to the company Apr 21, 2021, published by CPSC May 5, 2021

The product, in the report: Proton tread +

I have been contacting Peloton for over a year with concerns about our tread causing rocking and being off balance when I run on it after almost falling over more than 5 times. I’ve called, texted and emailed them and have felt my concerns have never been taking seriously .

Model
Tread +
Bought from
Peloton
Bought
Feb 1, 2020, about then
Where
New fairfield, Connecticut: Home/Apartment/Condominium
Who was involved
Age 43, Female
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/4/2021) Peloton Interactive, Inc.: Peloton takes product safety issues and Member satisfaction very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141.

CPSC report 20210417-10988-2147364701. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 17, 2021, sent to the company Apr 20, 2021, published by CPSC May 11, 2021

The product, in the report: Peloton Treadmill The product is the Peloton Tread+ which I purchased in January of 2020. Model Peloton Tread+

I was running on my Peloton Tread+ on 10/10/20 and the treadmill sucked up a large foam roller that was in the same room, but a reasonable distance away (approximately 6 ft away) The foam roller become lodged under the treadmill causing the treadmill to lift up. I stumbled and fell as this happened while I was running. The scariest part is that my 5 year old daughter was also in the room, standing next to the foam roller at the time and could have easily been sucked into the treadmill and injured. I’ve been a runner for 30 years and used countless treadmills and never saw anything like this happen. I followed the directions that Peloton included with the tread in terms of safety and we narrowly missed a catastrophic incident. I have pictures of the outcome of this incident if helpful. Since this incident I am terrified for my daughter or dog to be in the same room as the treadmill and I am scared of this happening again and hurting someone.

Model
Peloton Tread+
Bought from
Peloton Columbia
Bought
Jan 29, 2020
Where
Cockeysville, Maryland: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/7/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141. The Peloton Tread+ is designed for use by people over the age of 16, weighing over 105 lbs. We urge Members to always follow the Tread+ product warnings and safety instructions. Members should keep children, pets and objects away from the Tread+ at all times, attach the safety key to their clothing when using the Tread+, and always remove the safety key and store it out of the reach of children when the Tread+ is not in use.

CPSC report 20210417-304EC-2147364698. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 17, 2021, sent to the company Apr 21, 2021, published by CPSC May 5, 2021

The product, in the report: Peloton Tread+

My small puppy was sucked underneath the treadmill belt and injured.

Bought from
Peloton website
Bought
Oct 18, 2018, about then
Where
PALM DESERT, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/4/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141. The Peloton Tread+ is designed for use by people over the age of 16, weighing over 105 lbs. We urge Members to always follow the Tread+ product warnings and safety instructions. Members should keep children and pets away from the Tread+ at all times, attach the safety key to their clothing when using the Tread+, and always remove the safety key and store it out of the reach of children when the Tread+ is not in use.

CPSC report 20210417-4B7C8-2147364689. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 17, 2021, sent to the company Apr 20, 2021, published by CPSC May 11, 2021

The product, in the report: PELOTÓN + TREADMILL

Running on Peloton + treadmill son playing with ball near me when the basketball excercize ball came under tread and lifted tread and made me fall...
2 days later son nearby and hurt fingers...

Model
Pelotón Tread +
Bought from
Pelotón.com
Bought
Mar 27, 2021
Where
Grand Prairie, Texas: Unspecified
Who was involved
Age 4, Male
The reporter’s relation to them
My Child
As this report names them
Brand Pelotón, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/7/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141. The Peloton Tread+ is designed for use by people over the age of 16, weighing over 105 lbs. We urge Members to always follow the Tread+ product warnings and safety instructions. Members should keep children, pets and objects away from the Tread+ at all times, attach the safety key to their clothing when using the Tread+, and always remove the safety key and store it out of the reach of children when the Tread+ is not in use.

CPSC report 20210417-BE261-2147364691. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Mar 19, 2021, sent to the company May 19, 2021, published by CPSC Jun 3, 2021

The product, in the report: treadmill

(11/12/2020) The consumer stated that his wife was using the treadmill. She had told the children to stay out of the room. But his 2 1/2 year old son came in the room anyway. The child dropped a toy close to the treadmill. When he went to pick it up, his shirt got caught in the treadmill. The consumer had to pull the cord from the outlet to shut the unit off.
The child was pulled under the unit and was dragged to the front of the unit. The consumer stated that the child was stuck pretty good under the treadmill. A neighbor, who is a registered nurse, heard the commotion when the treadmill hit the window as the consumer was trying to pull his son out. She came in and helped to dislodge the child. The consumer stated that there were track marks on the child’s back.
The child was taken to the ER. He had a hematoma on his head but no broken bones.
(11/14/2020) The firm was contacted and advised of the incident. The consumer stated that he received an email response that advised him of warnings on the machine.

Model
TR-01
Bought from
peloton.com
Bought
Sep 27, 2020
Where
Dixon, California: Home/Apartment/Condominium
Who was involved
Age 2, Male
The reporter’s relation to them
My Child
As this report names them
Brand Peloton Tread +, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(6/1/2021) Peloton Interactive, Inc.: Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141. The Peloton Tread+ is designed for use by people over the age of 16, weighing over 105 lbs. We urge Members to always follow the Tread+ product warnings and safety instructions. Members should keep children, pets and objects away from the Tread+ at all times, attach the safety key to their clothing when using the Tread+, and always remove the safety key and store it out of the reach of children when the Tread+ is not in use.

CPSC report 20210319-E6F4C-3129396. Submitter: Consumer Search for it on SaferProducts.gov
Hospital admission
Made Feb 13, 2021, sent to the company Mar 4, 2021, published by CPSC Mar 18, 2021

The product, in the report: Peloton Tread+

3 yo boy was trapped under a Peloton Tread Plus, found by his father to be not breathing and pulseless - he was resuscitated and now has significant brain injury. He was found to have tread marks on his back matching the slats of the treadmill, neck injury, and petechiae on his face, presumably from occlusion of blood flow.

Model
Tread
Where
Bakersfield, California: Home/Apartment/Condominium
Who was involved
Age 3, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, Hospital Admission

The company’s comments, in its own words

(3/17/2021) Peloton Interactive, Inc.: Peloton only learned of this incident from the report to the CPSC database and our hearts go out to the family. Peloton takes product safety issues very seriously. We investigate each CPSC database report and encourage Members to contact us about any issue or incident with our products by calling us at 1-844-410-0141. We do not have further details on this report. The Peloton Tread+ is designed for use by people over the age of 16, weighing over 105 lbs. We urge Members to follow the Tread+ product warnings and safety instructions by keeping children and pets away from exercise equipment at all times, and to always remove the safety key when the Tread+ is not in use and store the safety key out of the reach of children. (3/19/2021) Peloton Interactive, Inc.: Peloton is pleased that the Member contacted us on March 17, 2021 to report that the child is expected to fully recover.

CPSC report 20210213-97C35-2147365910. Submitter: Health Care Professional Search for it on SaferProducts.gov
Hurt, no treatment
Made Oct 15, 2020, sent to the company Nov 19, 2020, published by CPSC Dec 4, 2020

The product, in the report: Peloton Bike 2016. Pedals ripped off during ride.

Peloton pedal on original Peloton bike snapped off during a ride, which hurt !

Model
Original Peloton Bike
Bought from
Peloton
Bought
Jan 4, 2016, about then
Where
Los Angeles, California: Home/Apartment/Condominium
Who was involved
Age 42, Male
The reporter’s relation to them
Self
As this report names them
Brand Peloton, made or sold by Peloton Interactive, Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(11/30/2020) Peloton Interactive, Inc.: The safety and satisfaction of our Members are Peloton’s top priorities. Peloton notes that on October 15, 2020, it announced a voluntary recall of the out-of-warranty PR70P Clip-In Pedals that were the subject of this report. Peloton provided direct notice of the recall, by email and through the bikes’ touchscreens, to purchasers of Peloton bikes originally fitted with these first-generation pedals, who had not already replaced the pedals. Peloton has worked with the consumer to resolve the issue to his full satisfaction.

CPSC report 20201015-D95FC-2023841. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Nov 4, 2026 and checked Nov 4, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Peloton exercise equipment

At a glance

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How badly anyone was hurt

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CPSC’s disclaimer

Sources

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