Hearth Record

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iFit exercise equipment

1 report to CPSC, the latest made Jan 27, 2023. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 1report to CPSC
  • Jan 27, 2023the latest report was made
  • Jan 27, 2023the earliest
  • 0with the company’s comments
Brand
iFit
Maker
ICON HEALTH & FITNESSMakers, importers or sellers, as the reports name them
Product
Exercise equipmentCPSC’s product type: Exercise Equipment (code 3277), in Sports and Recreation: Track, Field & Exercise

By month

1 report from February 2022 to January 2023; the most in January 2023, 1.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
January 20231

How badly anyone was hurt

  • No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Jan 27, 2023, sent to the company Feb 2, 2023, published by CPSC Feb 16, 2023

    The product, in the report: NordicTrack commercial 2450 treadmill. Model number NTL17122.5

    I purchased a brand new NordicTrack - Commercial 2450 Treadmill from BestBuy on 09/22/22 for $2706.24. A few days later the deck on the treadmill broke. I tried reaching out to NordicTrack but sat on hold for hours, asked for a callback to never receive one. I ended up speaking to an agent via chat who said they couldn’t do anything. I reached out to BestBuy on 10/03/22 who no questions asked sent me a brand new replacement treadmill. Once it was shipped and delivered, the treadmill worked fine for about 3 weeks. While I was running, the belt suddenly stopped and never began to spin again. Everything else worked fine. Once again, I tried calling NordicTrack/iFit customer service, sat on hold for hours and was unable to get thru until engaging with the chat online. Since I purchased the additional service plan, the support team said it was the motor controller so they would order it and send out a technician to install/fix it. A couple weeks later, the part was delivered and the technician installed the motor controller and everything was great. The treadmill ran for another 4-5 weeks and boom same exact issue. This time I knew not to reach out via phone to waste my time and instead reached out via there chat. Support diagnosed the same problem and sent out the motor controller once again except this time they wouldn’t send out a technician. They sent me a [REDACTED] video and said I needed to install the part myself. It was a new policy for the year. A couple weeks later the part came, I watched the [REDACTED] video and installed the part fairly quick and easy. Once again very excited to use it for 3 days! Once again in the middle of my run the treadmill belt abruptly slowing down. Not like before where it would abruptly stop it just went to the slowest moving speed without stopping. I’m to a point now where I just want to return it, give it back because I’m convinced this treadmill will never work correctly. Compounding the issue with how bad Nordictrack support is.

    Model
    NTL17122.5
    Serial number
    RR622F1500844
    Where
    Liberty Hill, Texas: Home/Apartment/Condominium
    Who was involved
    Age 33, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand iFit, made or sold by ICON HEALTH & FITNESS
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Exercise equipment

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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