Echelon exercise equipment

5 reports to CPSC, the latest made Sep 5, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

5reports to CPSC
Sep 5, 2026the latest report was made
May 24, 2022the earliest
3with the company’s comments

Brand: Echelon
Maker: Echelon Fitness Multimedia, LLCMakers, importers or sellers, as the reports name them
Product: Exercise equipmentCPSC’s product type: Exercise Equipment (code 3277), in Sports and Recreation: Track, Field & Exercise

Other ways the reports write the brand (2)

“Echelon Fitness” and “Echelon Smart Connect”

By month

1 report from October 2025 to September 2026; the most in September 2026, 1. 4 earlier reports, since May 2022, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
September 2026	1
October 2024	1
October 2023	1
March 2023	1
May 2022	1

How badly anyone was hurt

Hospital admission 1 CPSC: Injury, Hospital Admission
Emergency room 2 CPSC: Injury, Emergency Department Treatment Received
Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

Emergency room
Made Sep 5, 2026, sent to the company Sep 11, 2026, published by CPSC Sep 25, 2026

The product, in the report: The Echelon Stride-50 RCX is a full-size, foldable home treadmill designed for walking, jogging, and running. It uses a 2.0 continuous-horsepower DC motor with 3.0 peak horsepower, reaches speeds of 1 to 12.5 mph, and provides a power incline from 0% to 15%. The treadmill has a wide 22-inch by 57-inch running deck with cushioning intended to reduce impact during use.

We were unpacking our Echelon Stride-50 RCX treadmill from its original packaging. While lifting the treadmill from the front end during the unpacking process, my partners hand came into contact with the hydraulic mechanism. His hand became wedged and tightly clamped in the mechanism, trapping his fingers and making it impossible for him to free his hand on his own.
The situation was severe enough that emergency assistance was required. Police and fire personnel responded to help free his hand. He was evaluated by a medic at the scene and subsequently went to the hospital, where he received medical treatment, including X-rays.

Model
stride 50 rcx
UPC
081306100076988
Serial number
55587767516588104929
Bought from
Walmart
Bought
Aug 31, 2026
Where
Grosse Pointe, Michigan: Home/Apartment/Condominium
Who was involved
Age 33, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand echelon, made or sold by Echelon Fitness Multimedia, LLC
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

CPSC report 20260905-63212-2147310526. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 28, 2024, sent to the company Nov 4, 2024, published by CPSC Nov 19, 2024

The product, in the report: Echelon Stride ST1 Treadmill

The treadmill all of the sudden speeds up to very fast. It has happened twice in the last two weeks. Once to me last week and today to my wife.

Model
ECH-STRIDE
Serial number
ECH-STRIDE-002692
Bought from
Johnson Fitness & Wellness
Bought
Mar 18, 2021
Where
Miami, Florida: Home/Apartment/Condominium
Who was involved
Age 74, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Echelon, made or sold by Echelon Fitness Multimedia, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/12/2024) Echelon Fitness Multimedia, LLC: U.S. Customer Product Safety Commission Attn: Clearinghouse 4330 East West Highway VIA EMAIL AND Bethesda, MD 20814-4408 MANUFACTURER PORTAL Clearinghouse@cpsc.gov Re: CPSC Report 20241028-9C0D4-2147335683
Dear Representative,
This correspondence is being sent in response to Report 20241028-9C0D4-2147335683 (the “Report”), which was submitted on October 18, 2024, by [REDACTED] (the “Customer”). Echelon Fitness Multimedia, LLC (“Echelon”) is the manufacturer of the Echelon Stride ST1 Treadmill product (the “Product”) referenced in the Report. Pursuant to 16 CRF § 1102.12, Echelon hereby submits the enclosed comment (the “Comment”) concerning the Report. Echelon hereby verifies that it has considered the Report and investigated the basis thereof. Echelon further certifies that the information contained in the Comment is true and accurate to the best of Echelon’s knowledge, information, and belief.
Echelon reviewed the Report with its Customer Service and Engineering Team. Based on photographs of the Product provided by the individual who submitted the Report, it is clear that the speed control buttons have sustained substantial physical damage and reflect excessive wear. Such damage to the Product’s controls can impair the Product’s ability to function as designed or intended. Without the opportunity to physically inspect or test the Product itself, it is not possible for Echelon to confirm whether the Product performed as alleged by the Customer, how the damages or wear to the Product occurred, or to conduct testing to ascertain how the damages or wear to the Product could allow changes in speed to occur.
Echelon’s user manual clearly states that the Product should be inspected before use and should not be operated in the event that it has been damages in any way:
• ALWAYS check the treadmill for wear or loose components before use. • NEVER use the treadmill if it is not properly / completely assembled or is damaged in any way. In addition, the user manual directs all customers or users who perceive any problem or issues relating to a treadmill product to contact Echelon and report the same:
If any problems arise affecting the performance of the Echelon® STRIDE, contact the manufacturer immediately. Always ensure that parts which undergo wear are checked regularly.
Echelon is presently unaware of receiving any prior notice, claim, or report from the Customer concerning any damage or wear to the Product or that the Product was not performing as designed, intended, or expected. Accordingly, Echelon was not afforded the opportunity to investigate the merits of the Customer’s complaints, inspect the Product, or explore options that may be available to the Customer for the Product’s repair or replacement. While Echelon generally sends replace parts to repair damage or wear to the speed control buttons, Echelon has elected to replace the Customer’s Product at no cost. Echelon does not view or consider the issues reported by the Customer as being systemic or requiring further action.
In accordance with 16 CFR § 1102.12(c)(4), Echelon requests that the Commission publish the Comment in the Database and consents to the publication of the Comment in the Database.
Sincerely,
Sam Touchstone Chief Financial Officer Echelon Fitness Multimedia, LLC

CPSC report 20241028-9C0D4-2147335683. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Oct 9, 2023, sent to the company Oct 11, 2023, published by CPSC Oct 25, 2023

The product, in the report: Echelon Fitness Stride-S Auto-Fold Treadmill

When I first got the Echelon Stride-S treadmill I smashed my fingers in the hinge that allows the handlebar to fold. The handlebar crashes down if you are not very careful. Then seven months later the release button on the handlebar broke and they finally sent a new part. While trying to replace that part (I was told it was easy and I would have no problem fixing it myself), I crushed two fingers in the same hinge where the handlebar folds.

Model
ECH-STRIDE-S
Serial number
ECH-STRIDES-000593
Bought from
Replaced by Echelon when initial arrived damaged, Tennessee
Bought
Dec 25, 2022
Where
Eugene, Oregon: Home/Apartment/Condominium
Who was involved
Age 66, Female
The reporter’s relation to them
Self
As this report names them
Brand Echelon Fitness, made or sold by Echelon Fitness Multimedia, LLC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/17/2023) Echelon Fitness Multimedia, LLC: [REDACTED] requested a replacement part with instructions on August 3, 2023, for the Product she purchased on December 25, 2022. On August 17, 2023, she stated she would like to return the treadmill for a refund as the replacement part was still out of stock; however, it was beyond the window allowed for a return. After receiving the replacement part August 18, 2023, she stated that she had crushed two fingers trying to replace the part herself. There was no service technician available in her area to assist in fixing the Product and a replacement unit was offered to her on September 19, 2023. [REDACTED] declined the replacement on September 27, 2023, and she was then offered a refund on September 29, 2023. On October 2, 2023, she stated that she would like to wait until a fingernail grew back before deciding to return or exchange the treadmill.
[REDACTED] also filed a complaint with the Better Business Bureau on August 11, 2023 regarding the above complaint. We received notice from their Dispute Resolution Manager today that the BBB determined our company has addressed the issues within the complaint and have closed the case.

CPSC report 20231009-1A35A-2147344750. Submitter: Consumer Search for it on SaferProducts.gov
Hospital admission
Made Mar 23, 2023, sent to the company Mar 29, 2023, published by CPSC Apr 12, 2023

The product, in the report: black stationary exercise bike

9 year old child admitted to the hospital for right ankle fracture that was sustained while using this bicycle

Model
EX-15 Smart Connect Indoor Cycling Bike
Where
Los Angeles, California: Home/Apartment/Condominium
Who was involved
Age 9, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Echelon, made or sold by Echelon Fitness Multimedia, LLC
How badly, in CPSC’s words
Injury, Hospital Admission

The company’s comments, in its own words

(4/12/2023) Echelon Fitness Multimedia, LLC: Echelon Fitness Multimedia, LLC greatly values each and every one of its customers, and any concern that is raised concerning Echelon’s products or services is taken very seriously. Echelon investigates all CPSC database reports and encourages any individual who has questions or concerns regarding an Echelon product or service to reach out to Echelon directly at 1-833-YES BIKE (1-833-937-2453).
Echelon has reviewed Report 20230323-DE07F-2147348526, which involves a claim that a nine year-old child sustained a fractured right ankle while attempting to dismount from an Echelon EX15 series exercise bike product. Echelon has thoroughly investigated the basis for the Report. The EX15 product is sold exclusively on Amazon.com. The product listing for the EX15 contains a link to the EX15 User Manual, which can be reviewed online. In addition, a physical copy of the EX15 User Manual is also provided with the product. The EX15 User Manual explicitly instructs the owner of the EX15 product that he or she must “[k]eep children under the age of 13 away from this machine,” and to “NEVER allow children to play on or around the bike.” The User Manual explains that “[t]his is to prevent them [children] from injury.... “
Any accident involving a child is regrettable. Echelon expresses its sympathies to all impacted by this reported incident. However, this reported incident would not have occurred had the express directions and instructions contained within the EX15 User Manual been followed. Echelon encourages the purchasers and users of its products and services to actively review the terms of the applicable user manuals issued by Echelon and to strictly adhere to all directions and instructions contained therein.

CPSC report 20230323-DE07F-2147348526. Submitter: Health Care Professional Search for it on SaferProducts.gov
Emergency room
Made May 24, 2022, sent to the company Jun 16, 2022, published by CPSC Jul 1, 2022

The product, in the report: Exercise Bike Date Manufactured: 0918

Caller stated that while in use the bike pedal sheared off exposing a sharp metal which caused laceration to her left leg. She went to the [REDACTED] hospital urgent care in VA where she received 18 stiches. She was treated and released for follow-up.
The manufacturer was contacted and they are in discussion about compensation.
Caller feels that this bike pedal may be a safety hazard and should be reported

Model
X1
Serial number
ech0114858
Bought from
Johnson Fitness, Virginia
Bought
Jan 30, 2019, about then
Where
Bumpass, Virginia: Home/Apartment/Condominium
Who was involved
Age 60, Female
The reporter’s relation to them
Self
As this report names them
Brand Echelon Smart Connect, made or sold by Echelon Fitness Multimedia, LLC
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

CPSC report 20220524-5291C-3752974. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Echelon exercise equipment

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.