Char-Broil grills, kind not given

7 reports to CPSC, the latest made Aug 23, 2022. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

7reports to CPSC
Aug 23, 2022the latest report was made
Oct 26, 2011the earliest
6with the company’s comments

Brand: Char-Broil
Maker: Char-Broil, LLCMakers, importers or sellers, as the reports name them
Product: Grills, kind not givenCPSC’s product type: Grills, Not Specified (code 3249), in Yard & Garden: Grills & Accessories

Other ways the reports write the brand (4)

“Char Broil RED”, “Char-Broil Co.”, “Char-Broil Patio Bistro 240” and “Char-Brroil”

By month

1 report from September 2021 to August 2022; the most in August 2022, 1. 6 earlier reports, since October 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
August 2022	1
December 2020	1
July 2020	1
August 2013	1
June 2012	1
March 2012	1
October 2011	1

How badly anyone was hurt

Hurt, no treatment 2 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 5 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Aug 23, 2022, sent to the company Feb 17, 2023, published by CPSC Mar 13, 2023

The product, in the report: Extension hose & regulator

The consumer has purchased 2 identical items from a physical retailer and an online retailer and the both presented the exact same problem.
Extension hose 2’ long (UPC: LPNME10319448) and a male/female end regulator (UPC: 047362846679)
The extension hose would not connect correctly to the regulator. One thread goes in, but will not screw in any further. He returned that product back to the dealer for a refund.
He then ordered the same identical products from Amazon and they had the same exact problem. The consumer said both products had the same UPC’s even though they were purchased from different retailors at different times. He plans to return these items to the retailor, while his has the opportunity.
He saw various comments online referencing the same problem. Therefore, this does not appear to be an isolated issue. It also puts consumer’s in the position of using an unsecure gas connection.

Bought from
Lowe’s, Georgia
Bought
Aug 4, 2022, about then
Where
Woodstock, Georgia: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Char-Broil, made or sold by Char-Broil, LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20220823-068FE-3873894. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 18, 2020, sent to the company Jan 28, 2021, published by CPSC Feb 11, 2021

The product, in the report: Char-Broil Patio Bistro 240

Grill doesn’t light with ignitor. When lite from the back match hole, it ignites but there is a big boom with black particles flying out of the grill and an impact that almost knocks my husband off his feet.

Model
15601900 Patio Bistro 240
Where
Apache Junction, Arizona: Home/Apartment/Condominium
Who was involved
Age 69, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Char-Broil Patio Bistro 240, made or sold by Char-Broil, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/5/2021) Char-Broil, LLC: Char-Broil appreciates receiving this report concerning our product. We at Char-Broil take the safety of our products very seriously. If you have further or additional information concerning this report, please contact Char-Broil Customer Service directly at 1-800-241-7548.

CPSC report 20201218-EA954-2147367383. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 14, 2020, sent to the company Aug 4, 2020, published by CPSC Aug 18, 2020

The product, in the report: Grill

Caller stated that the control knob is not designed for safety because when the cover is placed on the unit the cover hits the knob causing it to turn on this poses a fire hazard . He stated that he contacted the manufacturer but they advised him to unplug the unit after use. Refer to Attachment #1, note the instructions do not use Caution or Warning to advise unplugging grill. He feels that the control knob should be designed to push in to activate and turn preventing this hazard.

Model
17602047
Serial number
65181111858
Bought from
Gift
Where
Hampton, New Hampshire: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Char-Broil, made or sold by Char-Broil, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/13/2020) Char-Broil, LLC: Char-Broil appreciates receiving this report concerning our product. We at Char-Broil take the safety of our products very seriously. If you have further or additional information concerning this report, please contact Char-Broil Customer Service directly at 1-800-241-7548.

CPSC report 20200714-256A2-1996000. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Aug 19, 2013, sent to the company Sep 17, 2013, published by CPSC Oct 1, 2013

The product, in the report: grill

(05/19/20130 The consumer stated that her daughter came over. The consumer that her daughter came over to bar be que The consumer stated that her daughter turned the dial to light the grill. Instantly the grill went boom. The consumer stated that they immediately shut the grill off. The consumer stated that her son-in-law grabbed her daughter to pull her away from the grill. The consumer stated that as her was doing that the grill blew up again. The consumer stated that they all moved away from the grim. The consumer stated that she called Amazon.com to get let them know that the grill was dangerous.
The consumer stated that she thinks that the lid of the grill hit her daughter’s arm.
(06/02/2013) The consumer stated that she contacted the manufacturer. She spoke [REDACTED]. The consumer stated that she advised [REDACTED] of what had happened. A case number, 7844463, was opened.
06/03/2013) The consumer stated that she received an email from the company requesting pictures. The consumer sent pictures on 6/3.
(06/04/2013) The consumer stated that she received an email advising her that her case was closed.
(06/04/2013) The consumer stated that she called the manufacturer and again spoke to [REDACTED]. The consumer was advised that Char broil will not replace the grill because of company policy. She was advised that damaged parts would be replaced.
(06/13/2013) The consumer received a letter from Char-Broil signed by [REDACTED], advising the consumer that they would rebate up to $161.97. She would have to purchase another Char-Broil grill at any place except EBay. The company requested a copy of the receipt, the upc code from the box of the new grill, the regulator from the old grill and the stainless steel label from the old grill. The consumer was advised to return the items within ten days.
(06/13/2103) The consumer stated that she purchased another Char-Broil grill from Amazon.com.
(06/13/2013) The consumer called Char-broil customer service and spoke to [REDACTED]. She wanted to know how to get the upc code to them because she would not receive the grill within ten days. [REDACTED] advised the customer that she would refer her case to corporate and someone would respond. The consumer stated that she has not heard from the company.
(08/16/2013) The consumer received an email from Amazon.com advising her of the recall.
(08/19/2013) The consumer called Char-broil recall hotline and spoke to [REDACTED]. She advised him of what happened. [REDACTED] advised her that he would send her the correct rebate form because the one that she had was incorrect.

Model
12601558
Serial number
1302000447
Bought from
amazon.com
Bought
May 18, 2013
Where
Brockton, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
My Child
As this report names them
Brand Char-Brroil, made or sold by Char-Broil, LLC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(9/30/2013) Char-Broil, LLC: Char-Broil, LLC appreciates receiving this report concerning our product. We at Char-Broil take the safety of our products very seriously. If you have further or additional information concerning this report, please contact Char-Broil Customer Service directly at 1-800-241-7548.
Please also note that on August 15, 2013, Char-Broil, LLC, in cooperation with the CPSC, announced a voluntary recall of the grill model identified in this incident report to address a different issue than the one reported in this incident report. Consumers should stop using this product and contact Char-Broil, LLC to order a free repair kit by calling toll free (866) 671-7988 or visiting http://www.charbroil.com and clicking on Recalls at the bottom of the page.

CPSC report 20130819-7F184-1349376. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 12, 2012, sent to the company Jul 5, 2012, published by CPSC Jul 19, 2012

The product, in the report: Charbroil Grill

The consumer stated that on June 10th, 2012 the left and right shelves of his grill became extremely hot after 15 minutes of use.
The consumer touched the right side shelf of the grill and burned his hand.
He did not received medical treatment. The consumer applied ice to hand to calm the redness and swelling.
The consumer contacted the manufacturer on June 11th, 2012 and they advised him that there was no issue with the grills.
The consumer took the unit back to the store and received a refund.
He contacted the manufacturer a second time on June 11th, 2012 to inform them that he had returned the product. They will review the issue and get back with him.

Model
463247412
Bought from
Lowe’s Home Improvement, New Jersey
Bought
Jun 10, 2012
Where
Clifton, New Jersey: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
made or sold by Char-Broil, LLC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/17/2012) Char-Broil, LLC: Char-Broil, LLC believes that the product does not present a substantial product hazard. The company acknowledges that the consumer contacted our Call Center relative to the reported incident on June 10 and 11, 2012. The Call Center representative reviewed the case reported by this consumer relative to this product and incident. The Call Center Representative was advised by the consumer that the grill had been returned to the store for a refund. The company believes that several environmental conditions may impact the temperature of the product. Some of these include outdoor temperature and direct sunlight onto the grill. The Company believes this reported incident is relatively unique and is not aware of any significant trend of cases of this type having been reported relative to this grill model.

CPSC report 20120612-F3A81-1252793. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 16, 2012, sent to the company Mar 26, 2012, published by CPSC Apr 9, 2012

The product, in the report: Char-Broil Barbecue Commercial Model No. 463268008 barbecue/grill

On Saturday, Mar 10, 2012, Char-Broil Barbecue Model No. 463268008 knob caught on fire. The plastic knobs are highly flammable and when the knob caught on fire, my husband happened to look over and see it flaming high and melting onto our deck. If he had not seen it immediately, the deck would have likely caught fire and possibly burned the house. We spoke to representatives of Char-Broil who refused to take responsibility even though we told them we would be reporting this issue to the Consumer Product Safety Commission. My husband suggested the problem could be resolved by placing a metal washer on the shaft behind the knob so that the heat or flame cannot get to the plastic knob. Another solution would be to make the knobs out of metal or some other non-flammable material.

Model
463268008
Bought from
gift
Bought
Dec 10, 2008, about then
Where
Copperopolis, California: Home/Apartment/Condominium
Who was involved
Age 72, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Char-Broil Co., made or sold by Char-Broil, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/5/2012) Char-Broil, LLC: Char-Broil, LLC verifies that it has reviewed the report; and it verifies that its comment related to the report and that the information contained in the comment is true and accurate to the best of the company’s knowledge, information and belief. Char-Broil, LLC requests that CPSC publish the following comment in the CPSC Publicly Available Consumer Product Safety Information Database, and it consents to such publication of this comment in the Database.
Char-Broil, LLC believes that the product does not present a substantial product hazard. The company acknowledges that the consumer contacted our Call Center relative to the reported incident. The company reviewed the case reported by this consumer relative to this product and incident. Based on information provided to the Call Center, the conclusion reached from the information provided was that the incident was likely a result of maintenance issues on the grill in question. Following the initial consumer contact to the call center, a follow-up written communication was received from the consumer. This report received a response from our Call Center representative outlining several potential explanations for the reported issue and provided suggestions on performing both maintenance and safety inspections on the grill model prior to use. As the grill model is past the warranty period, replacement parts were offered but at this time the consumer has not agreed to purchase the parts. The case created by this consumer report to the company remains open pending a response from the consumer.

CPSC report 20120316-6CA95-2147469218. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 26, 2011, sent to the company Nov 3, 2011, published by CPSC Nov 18, 2011

The product, in the report: Charbroil RED 4 burner Grill

On July 23, 2011 I purchased a CharBroil RED 4-burner infrared grill. Within two months of purchase, the labels for the settings of the burner began to peel off. Now three months later, the labels are nearly totally removed. This has created a SERIOUS safety issue, whereas it is becoming very difficult to tell if the burners are on or off. When I contacted CharBroil, they concurred that there was an problem with the grill. Their answer (case [REDACTED]) was that I could pay to have new parts shipped to me and either I could install them or I could pay someone to install the parts for me. When I refused to pay money so I could fix the defective grill they closed the warranty claim and considered it resolved. This is unacceptable for a grill with such a serious safety defect that is only 3 months.

Model
463250811
Bought from
Home Depot
Bought
Jul 23, 2011
Where
Ramona, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Char Broil RED, made or sold by Char-Broil, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/17/2011) Char-Broil, LLC: Charbroil verifies that it has reviewed the report; and it verifies that its comment related to the report and that the information contained in the comment is true and accurate to the best of the company’s knowledge, information and belief. Char-Broil requests that CPSC publish the following comment in the CPSC Publicly Available Product Safety Information Database, and it consents to such publication of this comment in the Database.
The consumer contacted the Char-Broil Call Center related to the graphics on the control panel coming off on Model 463250811. The report received by the Company’s Call Center is similar as reported in the CPSC Web-site Report. The Company’s Call Center Representative offerered to provide appropriate warranty parts with no charge for the parts. However, when the consumer was advised he would be responsible for the shipping cost of the parts, the Call Center Representative understood that the consumer indicated he would return the product to the retail store. For this reason, the Call Center Representative closed the Warranty Claim. Char-Broil believes that the product does not present a substantial product hazard.

CPSC report 20111026-48753-2147473934. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Char-Broil grills, kind not given

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.