Weber gas and propane grills

82 reports to CPSC, the latest made Jun 29, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 28, 2026.

82reports to CPSC
Jun 29, 2026the latest report was made
Jun 29, 2011the earliest
15with the company’s comments

Brand: Weber
Maker: Weber-Stephen Products LLCMakers, importers or sellers, as the reports name them
Product: Gas and propane grillsGrills and stoves for outdoor useCPSC’s product type: Gas or Lp Grills or Stoves (For Outdoor Use) (code 3248), in Yard & Garden: Grills & Accessories

Other ways the reports write the brand (12)

“Weber Grill”, “Webber”, “Weber E-210”, “Weber Genesis”, “Weber Genesis B Series Gas Grill”, “Weber Genesis Gas Grill”, “Weber SPIRIT E-210- LP BLACK”, “Weber Spirit”, “Weber Spirit Gas Grill”, “Weber Summit”, “Weber-Stephen Products” and “weber genesis II”

By month

3 reports from July 2025 to June 2026; the most in June 2026, 1. 79 earlier reports, since June 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
June 2026	1
April 2026	1
July 2025	1
June 2025	1
January 2025	1
February 2024	1
June 2023	2
December 2022	1
November 2022	1
September 2022	1
November 2021	1
September 2021	1
August 2021	1
July 2021	1
December 2020	1
August 2020	1
June 2020	1
October 2019	1
September 2019	1
June 2019	2
May 2019	1
August 2018	2
June 2018	2
June 2017	2
May 2017	2
June 2016	3
April 2016	1
December 2015	1
September 2015	1
August 2015	2
July 2015	1
November 2014	1
October 2014	1
September 2014	1
August 2014	2
June 2014	1
May 2014	1
March 2014	1
October 2013	1
September 2013	1
August 2013	1
July 2013	3
June 2013	1
May 2013	2
April 2013	1
March 2013	1
September 2012	4
August 2012	1
July 2012	2
June 2012	1
May 2012	3
April 2012	2
February 2012	3
November 2011	1
October 2011	1
August 2011	2
July 2011	2
June 2011	1

How badly anyone was hurt

Hospital admission 1 CPSC: Injury, Hospital Admission
Emergency room 4 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 4 CPSC: Injury, Seen by Medical Professional
First aid 10 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 5 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 1 CPSC: Injury, Level of care not known
No one hurt 54 CPSC: Incident, No Injury
No incident, no one hurt 2 CPSC: No Incident, No Injury
Not said 1 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 28, 2026. Updated daily.

No incident, no one hurt
Made Jun 29, 2026, sent to the company Jul 2, 2026, published by CPSC Jul 17, 2026

The product, in the report: Weber Spirit E-435 Gas grill Liquid propane

We were grilling on a Weber grill and our 2 yr old granddaughter almost touched the hot grease in the drip tray. The back of this Weber E-435 grill is totally exposed and very unsafe. I have reached out to Weber and they are not interested in helping it become safer. They have given me multiple different options (put the grill against the house, which is not safe or to cover the grill, which you can not while its cooling) none that are logical. They also told me that is just the design for that grill. I have had many other Weber grills and the backing was always covered. I would not have purchased this $700 grill knowing it was uncovered and unsafe. I feel this product should be recalled and fixed before any child gets hurt. I have opened many cases with Weber but they are not willing to help find a simple solution.

Model
E-435
Serial number
EY 6156945
Bought from
Amazon
Bought
Apr 10, 2025
Where
Boise, Idaho: Home/Apartment/Condominium
Who was involved
Age 1, Female
The reporter’s relation to them
Other Relative
As this report names them
Brand Weber Spirit, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(7/6/2026) Weber-Stephen Products LLC: The CPSC provided Weber-Stephen Products LLC (“Weber”) with notice of the above-captioned Incident Report (“Report”) on the Consumer Product Safety Information Database. While no response is required, Weber has reviewed the Report.
The Report identifies a consumer who contacted the CPSC regarding a Weber Spirit E-435 LP gas grill. The Report also indicates that the consumer contacted Weber prior to submitting the Report. Based on the information in its possession, including the Report and prior consumer communications, Weber hereby provides the CPSC with the following information.
The consumer alleges that the Spirit E-435 grill is unsafe because the rear of the grill is open and the consumer’s young grandchild was able to approach the rear of the grill while it was in use. The consumer reported that the child “almost touched” hot grease in the drip tray. The Report identifies the incident as “No Incident, No Injury.”
Weber takes all consumer complaints seriously, especially those involving an alleged safety concern. However, based on Weber’s review of the information currently available, Weber has not identified a malfunction, product failure, design defect, or other defect with the Spirit E-435 grill related to this Report.
The open rear area of the Spirit E-435 grill is not a design flaw. Weber grills are designed and intended for outdoor cooking use, and certain areas of outdoor gas grills may remain open for ventilation, heat management, gas connection access, grease management, cleaning, serviceability, and normal operation. The grease management system, including the removable grease tray, is part of the grill’s intended design and requires rear access for routine cleaning and maintenance.
As with any outdoor gas grill or cooking appliance, certain components and materials may become hot during use and may remain hot during the cooldown period. The presence of hot surfaces, hot grease, or heated components during or shortly after cooking does not indicate that the grill is defective. Consumers should exercise care when using any outdoor cooking appliance and should keep children and pets away from the grill during use and until the grill has cooled.
The consumer also states that Weber suggested placing the grill against a house or covering the grill while it is cooling. Weber does not recommend using or storing a gas grill in a manner that would be inconsistent with the owner’s manual or applicable safety instructions. A grill cover should not be placed on the grill while the grill is still hot or cooling if doing so would create an unsafe condition. Weber recommends that consumers follow the owner’s manual and applicable safety instructions for proper placement, use, cleaning, maintenance, and storage of the grill.
Although Weber has not identified a defect, product failure, or safety-related issue with the Spirit E-435 grill, Weber attempted to work with the consumer in good faith to address his dissatisfaction with the product’s cabinet configuration. As a customer service accommodation, Weber offered to review available options to address the consumer’s product dissatisfaction.
Based on the information currently available, the reported concern involved a young child approaching the rear area of the grill while the grill was in use or still hot. No injury occurred. Weber has not identified information indicating that the Spirit E-435 grill failed to perform as intended.
In conclusion, based on the information currently available, Weber has not identified any defect in the Spirit E-435 grill or its components that created a substantial product hazard or an unreasonable risk of death or serious injury. Weber has documented the consumer’s concerns and will retain this Report in accordance with its internal review process.

CPSC report 20260629-65FB2-2147314738. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 16, 2026, sent to the company Apr 21, 2026, published by CPSC May 5, 2026

The product, in the report: Weber Spirit 2 Burner Gas Grill and 20 LP Tank

The consumer purchased a brand new, assembled gas grill and pre-filled 20 lb. LP Tank from a local home improvement store. The consumer and a friend transported the grill to the consumers residence and set it up in the consumer backyard. The consumer and her 17-year-old son attached the grill’s hose to the LP tank and lit the grill. The LP tank shot out a flame and self-ignited. The fire spread to underneath the grill. The consumer’s 17-year-old son attempted to put out the flames using a garden hose but was unsuccessful. They called 911 and moved to another area of the backyard.

Model
1501000
Serial number
FZ0638014
Where
Galloway, New Jersey: Home/Apartment/Condominium
Who was involved
Age 43, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber SPIRIT E-210- LP BLACK, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/4/2026) Weber-Stephen Products LLC: The CPSC provided Weber-Stephen Products LLC (“Weber”) with notice of the impending publication of the above-captioned Incident Report (“Report”) on the Consumer Product Safety Information Database. While no response is required, Weber has reviewed the Report. It should be noted that prior to the filing of the subject Complaint, the consumer did not contact Weber regarding this matter. Based on all information currently available, including the narrative and photographs provided, Weber submits the following.
The Consumer alleges that upon initial ignition of a newly purchased grill and 20 lb. LP tank, a flame originated at the LP tank connection and spread beneath the grill. The photograph provided depicts damage localized to the regulator and LP tank interface, with the regulator handwheel still secured to the tank valve. This damage pattern is consistent with ignition occurring at the connection point.
Based on the location and concentration of the damage, the available information is consistent with a leak originating at the LP tank valve interface. Such a condition may result from an issue with the LP tank itself, including but not limited to, a compromised or missing sealing surface (gasket), or other irregularities affecting the integrity of the tank-to-regulator seal.
Weber’s Owner’s Guide expressly requires that a leak test be performed using a soapy water solution prior to first use and after any LP tank connection or reconnection is made. This procedure is a fundamental safety step intended to identify leaks at all connection points before ignition. Failure to perform this required leak check, or failure to ensure a proper seal at the LP tank connection, may result in gas release and ignition at the point of escape.
Further, LP tanks, including their valves and sealing surfaces, are designed, manufactured, inspected, and filled by independent third-party entities. Weber does not manufacture, supply, or control LP cylinders or their valve assemblies. Any defect, damage, improper filling, or sealing issue associated with the LP tank is outside of Weber’s design and manufacturing scope.
At this time, Weber has not been provided with sufficient information to substantiate any claim of a defect in the Weber grill. The available information instead indicates conditions consistent with a leak at the LP tank interface, as described above.
Weber strongly encourages the consumer to contact Weber Customer Support directly and provide a complete account of the incident, along with comprehensive photographs of the grill, regulator/hose assembly, and LP tank, as well as proof of purchase. Preservation of all components in their post-incident condition is also recommended to allow for proper evaluation.
There are no known defects in the Weber Spirit® E-210 LP gas grill (or any other WEBER® gas grill) that would create a substantial product hazard or an unreasonable risk of serious injury or death when the product is used and maintained in accordance with Weber’s instructions, warnings, and safety guidelines.

CPSC report 20260416-B8A38-2147320518. Submitter: Public Safety Entity Search for it on SaferProducts.gov
First aid
Made Jul 1, 2025, sent to the company Jul 3, 2025, published by CPSC Jul 18, 2025

The product, in the report: Weber Genesis II grill

I burned quite badly my right hand fingertips on the cover plate of the side burner on my propane gas bbq grill. Breakdown: I removed the cover from the grill, I opened the bbq lid and turned on the gas at the propane tank. I used the electronic spark button to start the right hand side burners, 3 in total. They were lit and I closed the lid to preheat the unit. After 10 minutes I went to check on the grill. The first thing I noticed was that the stainless steel deck lid over the side burner was warped. It wasnt smoking or of a different color. I put my hand on it to inspect it, and that is when my hand was burned. For reasons unknown, that burner knob was in the open on position and ignited at the same time that the main bbq was started. I suspect that when the cover was removed, it caused the side burner knob to go from off to on position. My concern is that the side burner should not be operational at any time while the deck lid is closed on top of it. There is no safety switch or anything to prevent this from occurring again or to another consumer.

Model
Genesis II
Serial number
VJ5036358
Bought from
Costco
Bought
May 29, 2025, about then
Where
Germantown, Wisconsin: Unspecified
Who was involved
Age 61, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/11/2025) Weber-Stephen Products LLC: The CPSC provided Weber-Stephen Products LLC (“Weber”) with notice of the impending publication of the above-captioned Incident Report (“Report”) on the Consumer Product Safety Information Database. While no response is required, Weber would like to provide the CPSC with the following information.
The Consumer alleges in his Complaint that 10 minutes after preheating his grill, he noticed discoloration on the lid of his side burner. Noting that many parts, especially those made of metal, would be hot after 10 minutes of a preheat, the consumer placed his unprotected hand on the side burner lid and was burned. The consumer alleges that the side burner was turned on when he removed his grill cover. He believes there is a safety issue because “the side burner should not be operational at any time while the lid is closed.”
The Owner’s Manual for the subject grill contains specific warnings and instructions regarding the actions to take when igniting the main burners and side burners, namely: WARNING: the burner control knobs must be in the off position before you turn on the LP tank valve. Unfortunately, the consumer did not follow this direction.
In the event that the side burner knob was somehow turned to the “on” position, the instructions are clear to check and close all burner control knobs before turning on the gas, which should have been extinguished at the source after each use, as is outlined in the Owner’s Manual and on www.weber.com. If the fuel source is turned off after every use, and the knobs are confirmed to be in the “off” position before ignition, no gas can flow to the side burner when the main burners are re-ignited, even after any inadvertent contact with the side burner knob(s) has occurred.
It should also be noted that the Owner’s Guide also instructs users to use heat-resistant barbecue mitts or gloves when operating the grill. Had both of these instructions been followed, this incident and the resulting injury would have been prevented in its entirety.
Most important is the fact that all WEBER® gas grills carry a CSA Certificate of Compliance, which confirms that its grills are manufactured, tested and approved as safe to use. This approval requires that all gas barbecue grills comply with ANSI Z21.58-2022 · CSA Standard 1.6-2022 “American National Standards Institute/CSA Standard for Outdoor Cooking Gas Appliances, Section 4.8” (the “Standard”). The Standard states “A BURNER CONTROL VALVE SHALL NECESSITATE NOT LESS THAN TWO OPERATIONS, OR OTHER EQUIVALENT MEANS TO TURN ON”. All Weber® gas grills, including [REDACTED] Genesis II® grill, have been designed with gas control knobs that are manufactured with a non-displaceable rotor type valve. This requires the user/consumer to complete a two-step motion (in compliance with the Standard) in order to turn the gas on, namely (1) push in or depress the knob; then (2) turn/rotate the knob to the right. Any incidental contact, including the act of putting a cover on or taking a cover off the grill, should not activate the gas.
We truly regret that this incident occurred, but the injury sustained was not caused by any defect or malfunction of the grill or the ignition system, which has been in place on all GENESIS II side burner models since late 2012. When the instructions and warnings contained in the Owner’s Manual and on labeling affixed to the grill are followed, all Weber grills can be safely used and enjoyed for many years.
There are no defects in this GENESIS II® S-435 LP gas grill (or any other WEBER® grill), which could create a substantial product hazard, or creates an unreasonable risk of death or serious injury.

CPSC report 20250701-52E90-2147329974. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 25, 2025, sent to the company Jun 27, 2025, published by CPSC Jul 14, 2025

The product, in the report: weber gas grill, LP

weber gas grill, control gas valve ( 1 of 3) caught fire

Model
E-315
Serial number
UA 0446950
Bought from
Home Depot
Bought
Dec 27, 2021
Where
willoughby, Ohio: Home/Apartment/Condominium
Who was involved
Age 65, Unknown
The reporter’s relation to them
Self
As this report names them
Brand weber genesis II, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/8/2025) Weber-Stephen Products LLC: The CPSC provided Weber-Stephen Products LLC (“Weber”) with notice of the impending publication of the above-captioned Incident Report (“Report”) on the Consumer Product Safety Information Database. While no response is required, Weber has reviewed the Report. It should also be noted that prior to the filing of the subject Complaint, the consumer contacted Weber as well. Based on all information in its possession, including statements and photographs supplied by the consumer, Weber would like to provide the CPSC with the following information.
The Consumer alleges in his Complaint that shortly after igniting the Grill, he left the barbecue unattended. Upon return, he discovered the left-hand knob was on fire and had started to melt. The photographs provided by the consumer confirm that the damage to the grill impacted the interior components near the burner tube(s) and knob. This type of damage is consistent with a flash-back fire caused by blockage in the burner tubes.
The subject Grill has been heavily used and enjoyed for (4) years without incident. No reported problems have been communicated to Weber. With proper burner tube maintenance and adherence to the instructions and warnings in the Owner’s Manual, the subject Grill can be used for many more year to come.
There are no defects in this GENESIS II® E-315 LP gas grill (or any other WEBER® grill), which could create a substantial product hazard, or creates an unreasonable risk of death or serious injury.

CPSC report 20250625-F7826-2147330194. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 30, 2025, sent to the company Feb 12, 2025, published by CPSC Feb 27, 2025

The product, in the report: The product is a Weber Genesis Natural Gas Grill Model SPX-435 (NG). My product’s serial No. is UH0182411. It believe it was manufactured in the US. It was purchased from Lowe’s Companies, Inc.

On November 25, 2024 I purchased a Weber Genesis SPX-345 Smart Gas Grill (Natural Gas). The product was purchased through Lowes.com and was delivered to my home in a sealed box. The product is a natural gas grill but came pre-installed with what I have now learned was a propane gas hose and propane gas regulator, rather than with one intended for natural gas. The regulator was a .5 pound propane regulator; my natural gas line operates at 2 pounds. Had this system remained in place, I faced what ultimately what would have been a serious explosion risk in the use of the product. Additionally, Weber provided the incorrect schematic for the product and the wrong owner’s manual. When I contacted Weber about the problem, they told me it was my fault, not theirs, because there should not have been a regulator on the product. However, the gas line and regulator were preinstalled when the product arrived. I have had a professional plumber inspect and confirm the problem. When I advised Weber that I was going to contact the CPSC its representative said goodbye and hung up on me. I can’t believe that this problem is limited to my gas grill and if it exists on others, it is in my opinion an inherently dangerous situation. I do not know which Weber entity manufactured my grill, but I assume it was either Weber, Inc., Weber-Stephen Products, LLC, or Weber-Stephen Products, Co.

Model
SPX-435
UPC
77924 17553
Serial number
UH0182411 or UHO182411
Bought from
Lowes.com
Bought
Nov 25, 2024
Where
New Bern, North Carolina: Home/Apartment/Condominium
Who was involved
Age 62, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/13/2025) Weber-Stephen Products LLC: The CPSC provided Weber-Stephen Products LLC (“Weber”) with notice of the impending publication of the above-captioned Incident Report (“Report”) on the Consumer Product Safety Information Database. While no response is required, Weber has reviewed the Report. It should also be noted that prior to the filing of the subject Complaint, the consumer contacted Weber as well. Based on all information in its possession, including statements and photographs supplied by the consumer, Weber would like to provide the CPSC with the following information.
The Consumer alleges in his Complaint that the subject GENESIS® SPX-435 NG grill was “pre-installed with a propane gas and propane gas regulator, rather than the one intended for natural gas.” This statement is patently false. The Grill was correctly equipped and packaged with a Natural Gas “NG” bulkhead assembly and Maxitrol® regulator assembly, as shown in a photograph (attached) of the subject Grill, which the consumer provided. Weber has also attached a photograph of an exemplar Liquid Propane (“LP”) hose & regulator assembly as shown “side-by-side” for comparison. The Consumer reported “no gas flow” on his 2nd use of the grill, but also confirmed that on his 1st use of the Grill, there were no issues. Weber would like to point out, that in the unlikely event that a NG gas grill is mistakenly equipped with an LP hose & regulator, there would be absolutely NO safety issues, especially no risk of a “serious explosion” as reported by the consumer. This is because an LP hose & regulator assembly CANNOT be connected to an NG hard line supply configuration. There is no way for a consumer to operate an “out of the box” NG grill with an LP regulator assembly.
Weber regrettably admits that its telephone agent did not provide accurate information to the consumer nor did they correctly interpret the schematic for the Grill. Weber has taken steps to provide the agent with immediate training and re-education to understand the differences between an NG and LP gas train components.
It should be noted that all Consumer interactions, whether telephonic, electronic or text, are recorded and archived in a Consumer’s “Case” record. Upon review of the interactions between the Consumer and the phone agent, Weber would like to clarify that its telephone agent did not “hang up” on the Consumer. The Consumer stated, “You’ve got 24 hours to have someone call me back or I’m gonna call the consumer product safety commission and lodge a formal complaint against Weber.” The agent responded “Have a wonderful day, Sir. Please take care, Bye.”
We understand and apologize for the Consumer’s frustration. At Weber, we take all consumer complaints seriously, and we prioritize our efforts to ensure that all Weber® grill owners are able to enjoy a positive grilling experience. In order address the Consumer’s concerns, Weber has re-engaged to correct the misstatements in his Complaint, and to apologize for any misinformation that he was provided by Weber. A “no-charge” service call has been scheduled to inspect and test the gas train components to ensure proper gas flow on the subject Grill. If needed, a replacement NG regulator assembly, including the bulkhead assembly, will be installed. Weber’s Service Agent will show the Consumer how to regulate gas flow on his NG regulator by turning the circular dial on the face of the regulator, and will ensure proper assembly and safe operation of the Grill.
In conclusion, the subject Grill was not packaged with the “wrong” regulator. There are no defects in this GENESIS® SPX-435 NG SMOKEFIRE EX4 grill, which could create a substantial product hazard, or creates an unreasonable risk of death or serious injury.

CPSC report 20250130-AFBEA-2147333558. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Feb 10, 2024, sent to the company Feb 13, 2024, published by CPSC Feb 28, 2024

The product, in the report: Weber Summit Grill Model 670

Contacted Weber Grill today concerning a Summit 670 Grill with defective knobs, burners, and other parts. The grill was purchased two years ago and has a full ten-year ALL parts covered warranty. I advised the agent that the defective parts were causing irregular cooking, flare-ups, and inconsistent burner operation. The agent insisted that he needed photos of the defective parts to cover them. This warranty does not indicate that such additional action is necessary. I explained that I was recovering from open-heart surgery and could not physically take the grill apart and obtain pictures. They will not honor the warranty. I am a nationally certified firefighter 2, and I can personally attest that this grill is unsafe to operate with the requested parts.

Model
Summit S-670 Gas Grill
UPC
None
Serial number
AZ0177398
Where
Sweet Valley, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 59, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Weber Summit, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(2/21/2024) Weber-Stephen Products LLC: The CPSC provided Weber-Stephen Products LLC (“Weber”) with the above-captioned Incident Report (“Report”). While no response is required, Weber has reviewed the Report and is providing the CPSC with further information in accordance with the (10) day publication deadline. At the onset, Weber would like to apologize to the CPSC for having to address this matter. Saferproducts.gov is not the appropriate forum for consumers to enforce warranty claims against manufacturers.
The consumer initially contacted Weber to make a warranty claim with respect to replacement of his control knobs, Flavorizer® bars and “burners”. A demand for immediate replacement of specific parts was aggressively made, citing that Weber offered an “All Parts-10 Year Warranty.” The consumer mentioned knobs that had cracked, Flavorizer® bars that had warped, and irregular cooking. Cracked knobs could impact his ability to turn all burner tubes on, which could suggest that his grill was placed into by-pass because the proper ignition sequence was not made. Warped Flavorizer® bars is not a condition that is typically reported. Warping usually involves the cooking grates or the cookbox edges and is often associated with high temperature event(s). When asked for details regarding the “irregular cooking” the consumer mentioned a sear burner, a smoker burner, and the main burners. As there is no “smoker burner” on the subject grill, it is unclear which burner(s) the consumer wanted replaced. To complicate matters further, the consumer mentioned that his grill was “professionally piped by a propane company.” This suggests that his grill might be operating with bulk propane or natural gas, despite his grill’s serial number being consistent with a grill manufactured to be used with a 20lb propane tank. The information provided indicated a need for further investigation and possibly different gas train part or other additional replacement parts. All of the aforementioned details, conclusively confirm that further investigation is required in order to determine what replacement parts are appropriate to ensure safe and proper operation of the consumer’s grill.
To be clear, at no time did Weber refuse to honor its warranty. However, Weber will not provide random gas train parts to a consumer without a proper investigation. Doing so, may not fix the issue, or worse, render a perfectly safe grill unsafe to operate. When a warranty claim is received, Weber’s policy is to troubleshoot with the consumer to determine: 1) why a grill is not operating as it was designed to; and 2) what exact parts are needed to get a consumer back grilling safely. Replacement parts are then sent to the consumer in accordance with the grill’s warranty. The best way for a Consumer Care phone representative to troubleshoot a suspected grill issue is to: 1) obtain a narrative from the consumer; and 2) ask the consumer to take photographs of the grill and specific parts. Unfortunately, the consumer refused to take photos because Weber’s warranty did not specifically state that a consumer has to take photos in order to obtain replacement parts. The consumer advised that he had recently undergone a cardiac procedure, and stated “he would not jump through hoops for Weber” by going outside to take pictures of the grill or it’s affected parts.
The consumer reiterated his demand for immediate replacement of specific parts he thought should be replaced (despite the fact that the exact “burner tube” or gas train parts had not been identified) citing Weber’s “All Parts 10 Year Warranty”. Weber’s “10 Year Warranty” is a LIMITED warranty. The warranty shown on www.weber.com states “SUMMIT GAS GRILL SERIES – All parts – 10 years (excluding normal wear and tear and subject to additional terms and conditions in the warranty.” The Owner’s Manual for the subject grill further clarifies the warranty terms under the caption “WARRANTY HANDLING/EXCLUSION OF WARRANTY”, which states “WEBER will, upon investigation, repair (or replace)at its option, a defective part that is covered by this warranty”. Asking the consumer to take photos and provide a narrative is Weber’s attempt to examine, investigate and address the alleged concerns, and ensure that all necessary replacement parts are sent.
Despite his delicate medical condition, the consumer’s temper continued to escalate. Unfortunate threats were made against Weber and against the intake phone rep. (NOTE: it must be recognized that the phone rep exemplified professionalism, respect and control under pressure). The consumer reported an increase in stress, impacting his blood pressure to a point where he asked the phone rep if he wanted to be responsible for him having to call 911 to report an “adverse cardiac event.”
While the phone rep was not obligated to do so, as an accommodation to a loyal Weber consumer, he offered to send replacement control knobs and Flavorizer® bars to the consumer without having the required photos. The phone rep then attempted to explain he would have to get a Supervisor’s approval to send gas train replacements. The consumer became enraged, refused the offer and stated “send me everything I asked for or I will escalate to the Pennsylvania Attorney General for false & deceptive business practices, and I’m going to make it difficult for Weber.”
With this being said, at Weber, we want everyone to have a positive experience with their grill and with our Company. We invite the consumer to reach out to Weber when his medical condition and the weather improves. We would not want him to be negatively impacted taking photos or performing levels of grill disassembly which would be required to remove and install whatever gas train parts are ultimately deemed to be required for the grill to operate properly. Replacement of the main burners involves significant disassembly of the grill. It may be that replacement knobs also solve the reported “irregular cooking” issue.
As we await the Complaint that has allegedly been filed with the Pennsylvania Attorney General’s Office, we can confirm that replacement control knobs have been shipped to the consumer. Replacement Flavorizer® bars are currently on backorder until Friday 2/23/24, and will be shipped out shortly thereafter. Until further troubleshooting occurs, replacement of the “unknown” burner tubes, sight unseen is not an option. If the consumer refuses to work with Weber, we recommend that he engage a service agent, at his cost, to inspect his grill. Weber will provide the no-cost, under warranty parts requested by the aforementioned service agent or licensed gas installer. As the consumer mentioned that two of his sons worked at the hardware store where he purchased the subject grill, another option would be that perhaps they can assist him with the photos.
Lastly, it should be noted that the last line of the Report states “I can personally attest that this grill is unsafe to operate with [sic] the requested parts.” Please be advised that at no time did the consumer mention to the phone rep that his grill was unsafe to use. His sole focus was on his belief that Weber was refusing to honor its warranty, which we repeat, is not accurate. We are truly sorry that the consumer had a negative experience with Weber, and we hope for a speedy recovery. We wish to reiterate that this matter does not involve any defect with the SUMMIT® S-670 gas grill currently in use by the consumer which would create a substantial product hazard, or which creates an unreasonable risk of death or serious injury. We apologize that the CPSC has been brought into this matter.

CPSC report 20240210-99EA6-2147341106. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jun 19, 2023, sent to the company Jun 21, 2023, published by CPSC Jul 6, 2023

The product, in the report: Model Name: Spirit II S-310 LP SS Model Number: 45000001 Serial Number: GN6208748 Registration Date: 03-10-2019

While using my Weber Spirit II S-310 LP SS, propane grill, Model Number: 45000001, I heard a hissing noise several minutes after starting the grill. I immediately reached down to turn off the propane at the cylinder and the leaking propane ignited burning my arm. The fire department was called and turned off the gas and extinguished the grill. The fire department inspected the propane tank and found no leaks. This occurred March 25, 2023. I had been using this grill for several months with this tank. The connection from the propane tank to the grill was inspected at connection with soapy water. The hose was replaced through Weber in 2021 when I discovered the hose was leaking at the regulator. I contacted Weber in 2021 and the hose was replaced in 2021. I had used the grill in excess of 5 times since connecting the propane tank to the grill. I contacted Weber and provided pictures, the serial number, and the report from the fire department. The offered to replace the hose again. I feel the grill is not safe to use. It appears to me that other parts of the grill were affected by the flame and heat. I am not comfortable using this grill with only replacing the hose.

Model
Model Number: 45000001
Serial number
Serial Number: GN6208748
Bought from
Lowes
Where
Evans, Georgia: Home/Apartment/Condominium
Who was involved
Age 49, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(6/27/2023) Weber-Stephen Products LLC: The CPSC provided Weber-Stephen Products LLC (“Weber”) with the above-captioned Incident Report (“Report”) published on the Consumer Product Safety Information Database. While no response is required, Weber has reviewed the Report and would like to provide the CPSC with further information in accordance with the (10) day deadline set forth in the Report.
The consumer contacted Weber’s Customer Service Department prior to filing the Report. It should be noted that the consumer previously called Weber in 2021 to report hearing “loud hissing” after igniting his grill. This is consistent with a high-pressure gas leak. The consumer stated that he performed a soap and water leak test each time a new LP tank connection was made. He also stated that the hissing “goes away when he adjusts the connection”. The consumer was extremely fortunate that he was not injured back in 2021 for adjusting the regulator connection while live fire was in the grill.
Two (2) years later, the present Report contains almost identical information. The consumer stated that he had just started the grill “when he heard a hissing noise” which began approximately 2 minutes after ignition. While flames were present, and hissing confirmed, the consumer reached down to manually adjust the connection At that point, flames shot out of the connection and the consumer sustained minor burns.
At a minimum, the consumer failed to follow the proper steps to take when a gas leak is present. The Owner’s Manual contains specific shut down procedures, including but not limited to ensuring that there is no “live” fire in the cookbox or burner tubes before engaging the regulator, LP tank or the connection. Under no circumstances should any engagement of the regulator connection be made while fire is present in the grill.
The consumer also reports that [REDACTED] has taken possession of the LP tank. As such, the improper connection cannot be determined to be the result of a consumer mis-thread or damage to the rubber O-Ring gasket. While the consumer has reported that the “fire department inspected the propane tank and found no leaks”, this does not rule out that the reported gas leak was the result of an improper connection.
At Weber, we want everyone to have a positive grilling experience. Member(s) of Weber’s Consumer Care Team have communicated with the consumer. As the grill has sustained minor damage to the right side only, an offer to repair the grill at no-cost has been made. It is also strongly recommended that the consumer cease from engaging the regulator at any time the grill is operating, regardless of whether hissing is present.
Weber’s Customer Care Team will stay engaged with [REDACTED] until he receives the level of comfort required to confidently return to grilling. We will explain why there are no defects with any WEBER® gas grill which would create a substantial product hazard or create an unreasonable risk of death or serious injury. We will however continue to provide education regarding the steps to take (and not to take) when hissing is present.

CPSC report 20230619-89DA1-2147346920. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 1, 2023, sent to the company Jun 5, 2023, published by CPSC Jun 20, 2023

The product, in the report: Weber Summit E-470 Gas Grill

I own a Weber Summit E-470 Gas Grill purchased on 3/1/2021. When turning the grill off the knob split where it connects to the gas valve and was just spinning and not allowing me to turn the gas off. I was able to turn the gas off by the valve on the bottle.
There are 4 of these knobs on this grill, i removed the other 3 and you can see that these are also starting to crack.

Model
Summit E-470
Serial number
UA 0177242
Bought from
Weber online
Bought
Mar 1, 2021
Where
Nashotah, Wisconsin: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/6/2023) Weber-Stephen Products LLC: The CPSC provided Weber-Stephen Products LLC (“Weber”) with the above-captioned Incident Report (“Report”) published on the Consumer Product Safety Information Database. While no response is required, Weber has reviewed the Report and would like to provide the CPSC with further information in accordance with the (10) day deadline set forth in the Report.
The consumer reports that multiple knobs on his grill control panel have cracked or have started to crack. It should be noted that when the control knobs are damaged and “spin freely” as [REDACTED] reports, there is no engagement between the control knob and the gas valve. In this condition, it is impossible to start, or use a gas barbecue grill. While the situation is both frustrating and concerning for [REDACTED], there is zero safety or hazard risk in that no gas flow can be initiated due to the damage to the gas control knob shaft. To dispel any thoughts regarding Weber’s choice of material for its control knobs, it should be noted that the selection of plastic is based on the ANSI Z21.58 standard which establishes “touch point” temperatures utilized during the grill’s operation. These “touch points” include, but are not limited to, control knobs; lid handles; door handles, rotisserie and handle lights. All Weber® knobs comply with the maximum allowable temperatures established by the ANSI standard, thus ensuring that consumers are protected from exposure to elevated temperatures during normal grill operation.
Member(s) of Weber’s Consumer Care Team have communicated with [REDACTED] and have provided him with a full set of replacement knobs for his barbecue. If further issues arise, Weber’s technical team will also walk [REDACTED] through the scenarios associated with his knob concerns and will explain all aspects of the Summit S-470 control knob’s role in the ignition sequence.
At Weber, we want everyone to have a positive grilling experience and we will stay engaged with [REDACTED] until he receives the level of comfort required to confidently return to grilling. We will explain why there are no defects with any WEBER® gas grill control knobs which would create a substantial product hazard or create an unreasonable risk of death or serious injury.

CPSC report 20230601-DE162-2147347253. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 18, 2022, sent to the company Dec 22, 2022, published by CPSC Jan 9, 2023

The product, in the report: Weber Genesis II-E ... 335 NG BBQ grill

My family was preparing to use our Weber Genesis II BBQ grill on our back deck, and turned the heat on high to preheat the grill. We left the lid closed. Went inside to prepare the meat, and a few minutes later the entire grill was on fire. We reported this to Weber, and they told us that the grill “must” not have been cleaned. In fact, we had cleaned the grill recently. I’m a 43 year-old and I’ve been grilling for 20+ years. I know how to clean a grill as I’ve owned quite a few in my life. I’ve NEVER had such a scary incident happen. I believe that Weber has created a product that is unreasonably difficult to keep clean and/or easily catches on fire even when mostly clean.

Model
Genesis II-E 335 NG
Serial number
AE0302416
Bought from
Lowe’s Home Improvement, Indiana
Bought
Jul 11, 2020, about then
Where
Indianapolis, Indiana: Home/Apartment/Condominium
Who was involved
Age 43, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/23/2022) Weber-Stephen Products LLC: The CPSC provided Weber-Stephen Products LLC (“Weber”) with the above-captioned Incident Report (“Report”) published on the Consumer Product Safety Information Database (“Database”). While no response is required, Weber has reviewed the Report as well as the narrative and photographs provided by the consumer when he reached out to Weber on November 10, 2022 and December 11, 2022 for assistance. While the consumer is adamant that “this was not a grease fire” because “”he had cleaned the grill recently” and it was “mostly clean”, his narrative and photos suggest otherwise.
The consumer stated that “the grill had been cleaned before the start of the season”. While it is unknown as to when he began the 2022 grilling season in Indiana, the incident occurred on September 7th. As such, it is possible that the grill had not been cleaned for months. Weber provides detailed instructions, warnings and images in its Owner’s Manual, on weber.com, and on the Weber Grill app regarding the proper manner in which to maintain a Weber® gas grill. Despite the consumer’s concerns that “Weber has created a product that is unreasonably difficult to keep clean”, the steps to maintain a Weber® grill are clearly outlined in the Owner’s Manual, and were explained to the consumer during their discussion(s).
Many consumers mistakenly believe that only the grates and grease tray need to be routinely cleaned, or that the grill only needs to be cleaned at the beginning of each season. The subject barbecue grill was designed with a grease collection system which funnels the grease away from the cookbox into an angled drip pan that empties into the aluminum foil tray. This is not the grease collection design that was present 20+ years ago. A few cooks or even a single prolonged cook of fatty meats can generate a grease buildup. This is true for a grill that has been reported to have been lightly used. The grease accumulation in the subject grill may not have been addressed or was present during the reported pre-season cleaning. Even a grill that is “mostly” clean, can generate a grease event.
The consumer also provided photographs showing that the cookbox had melted into the grease tray. This is consistent with the fuel source being located directly over the grease tray. The melting point of cast aluminum is 1220 degrees Fahrenheit. It should be noted that the subject Weber® gas grill does not generate enough BTUs (itself) to create the damage or melt the cast iron as shown in the photos. Weber® gas grills are designed and engineered to reach max temperatures of 525-550 degrees Fahrenheit. It is not possible that the fire reached temperatures to melt cast-aluminum after a “few minute preheat”. Damage of this nature is not consistent with a quick event. It is consistent with a prolonged, high temperature event, such as a maintenance related grease fire. The photographs also confirmed an accumulation of ash on the bottom shelf of the grill. The consumer acknowledged that they may have stored combustibles inside the grill cabinet, which likely contributed to the event.
Lastly, Weber would like to express concern over the current location of the subject grill. The photographs confirm that the Genesis II® grill is positioned on what appears to be some type of porch, and possibly near or partially under some type of overhead construction. The left and right-side tables and side burner are directly adjacent to, and are almost touching, the porch railing and deck columns. The Owner’s Manual is clear when it recommends that the grill not be used within 24 inches of combustible materials. This includes the top, bottom, back and sides of the grill. The consumer is extremely fortunate that only the grill sustained damage. Going forward, using the grill in its current location is not recommended.
While we truly regret that this incident occurred, it did not occur as a result of any Weber® grill malfunction or defect. There was no damage, involvement or failure of any gas train or grease management components. When a Weber® grill is maintained in accordance with the instructions and guidelines contained in the Owner’s Manual, and operated in a properly ventilated location, it can be used and enjoyed for years. Therefore, there are no defects with the Weber® grill currently in use by the consumer which could create a substantial product hazard or creates an unreasonable risk of death or serious injury.

CPSC report 20221218-9E38F-2147351983. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 8, 2022, sent to the company Nov 25, 2022, published by CPSC Dec 9, 2022

The product, in the report: Weber Summit Grill burner knobs.

There is a potential deadly issue with the plastic grill burner knobs on the Weber Summit Grill . The burner knobs operate to turn the gas on and off for each burner. 3 of the 6 knobs have cracked on our grill, so they no longer work to turn the gas on or off for the burner, they simply spin freely without turning the gas flame up or down, on or off. It becomes a deadly issue if the knob DOES work to turn the gas on, but then the knob cracks after turning it on and will not work to turn the gas off and therefore the gas could accumulate in the grill and create an explosion hurting or killing someone. This product should be made of some type of metal that will not crack like the current plastic knobs. Weber offered to send new burner knobs, but that does not solve the issue since the new ones are also made of plastic. I am very concerned someone is going to get seriously hurt or killed by a gas explosion from failing (cracked) burner knobs.

Model
Weber Summit Built In LP Gas Grill S-660
Serial number
UA 5900957
Bought from
Weber Grill store
Bought
Dec 6, 2021, about then
Where
Lakewood Ranch, Florida: Home/Apartment/Condominium
Who was involved
Age 55, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber Grill, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/7/2022) Weber-Stephen Products LLC: The CPSC provided Weber-Stephen Products LLC (“Weber”) with the above-captioned Incident Report (“Report”) published on the Consumer Product Safety Information Database. While no response is required, Weber has reviewed the Report and would like to provide the CPSC with further information in accordance with the (15) day deadline set forth in the Report.
The consumer reports that multiple knobs on his grill control panel have cracked. The consumer has proposed a hypothetical scenario wherein a grill knob may crack or become damaged after the grill has been ignited, and gas will continue to “accumulate in the grill and create an explosion.” For many reasons, the most obvious being that the gas supply on all WEBER® grills can be immediately shut off at the source (i.e. liquid propane “LP” tank or the natural gas “NG” hard line valve), this is unlikely to ever occur. It should be noted that when the control knobs are damaged and “spin freely” as [REDACTED] reports, there is no engagement between the control knob and the gas valve. In this condition, it is impossible to start, or use a gas barbecue grill. While the situation is frustrating for [REDACTED], there is zero safety or hazard risk in that no gas flow can be initiated due to the damage to the gas control knob shaft.
[REDACTED] has also questioned Weber’s choice of material for its control knobs. Weber selection of plastic is based on the ANSI Z21.58 standard which establishes “touch point” temperatures utilized during the grill’s operation. These “touch points” include, but are not limited to, control knobs; lid handles; door handles, rotisserie and handle lights. All Weber® knobs comply with the maximum allowable temperatures established by the ANSI standard, thus ensuring that consumers are protected from exposure to elevated temperatures during normal grill operation.
Member(s) of Weber’s technical experts will be contacting [REDACTED] to correct the misinformation he received during his interaction with Weber’s Customer Service telephone representative. Our Weber technical team will also walk [REDACTED] through the scenarios he has presented and will explain all aspects of the Summit S-660 control knob’s role in the ignition sequence.
At Weber, we want everyone to have a positive grilling experience and we will stay engaged with [REDACTED] until he receives the level of comfort required to confidently return to grilling. We will explain why there are no defects with any WEBER® gas grill control knobs which would create a substantial product hazard or create an unreasonable risk of death or serious injury.

CPSC report 20221108-CA080-2147352842. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Sep 27, 2022, sent to the company Sep 30, 2022, published by CPSC Oct 17, 2022

The product, in the report: Weber gas grill

While cleaning my grill the cover slammed into my hand

Model
Spirit e-210
UPC
Ed395492
Serial number
Ed3054042
Bought from
Lowes, Massachusetts
Bought
Jul 10, 2021, about then
Where
Kingston, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 53, Female
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(10/12/2022) Weber-Stephen Products LLC: The CPSC provided Weber-Stephen Products LLC (“Weber”) with the above-captioned Incident Report (“Report”) published on the Consumer Product Safety Information Database. While no response is required, Weber has reviewed the Report and would like to provide the CPSC with further information in accordance with the (15) day deadline set forth in the Report.
Please be advised that [REDACTED] contacted Weber regarding this matter on September 6, 2022. We note that the narrative in the Complaint states “while cleaning my grill the cover slammed into my hand.” The narrative provided to Weber by [REDACTED] stated “yeah, I was cleaning it….and I went to just move it a little bit….and the cover slammed down on my hand.”
While there are no specific instructions in the Owner’s Guide regarding the need to secure an open lid of a gas grill during use or cleaning, common sense requires that when relocating a heavy standup gas grill, the person should secure all moving parts before attempting the movement. This is especially important when a barbecue is located on uneven terrain or surface.
On September 19th, Weber spoke with [REDACTED] who indicated that she was “getting better at this point.” Weber’s Customer Service Agent made sure that [REDACTED] was recovering and reminded her that any future attempts to relocate her grill would be made with the lid closed.
While we are truly sorry that the consumer was injured, her injury was caused by a failure to close or secure the open lid of the grill while attempting to move the barbecue. Therefore, there are no defects with the SPIRIT® E-210 gas grill currently in use by the consumer which would create a substantial product hazard, or which creates an unreasonable risk of death or serious injury.

CPSC report 20220927-2FC1B-2147353634. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Nov 15, 2021, sent to the company Nov 17, 2021, published by CPSC Dec 2, 2021

The product, in the report: Weber Q 1200 Serial Number AEO337878 Model Q1200 part # 5101001

Purchased Weber Q 1200 BBQ in May of 2020. I was barbecuing on November 10, 2021 and was just preparing to remove the meat from the grill when I heard a loud pop, then huge flames erupted. This was the second time BBQing on this propane tank. The flames were huge, and it lit my [REDACTED] sweatshirt on fire. I quickly removed my sweatshirt and fought the fire in my bra. I sprayed water from the hose, but the fire was just getting larger. I ran inside to obtain fire extinguisher and salt, and came out to an even bigger flame. Fearing it would light my house on fire, I kicked the BBQ away from the house and then used salt. Being scared and shaking, I knew I had to somehow disconnect the propane tank from the BBQ (since it was only used 1 time prior and it was a full tank). I grabbed a towel, and metal shield to block the flames and attempted to loosen the tank - causing huge flames as it separated and fell to the ground. Once that occurred, it finally started to burn out and a few more sprays with the hose put it out.

Model
Q1200 part # 5101001
Serial number
AEO337878
Bought from
amazon
Bought
May 31, 2020
Where
Newport Coast, California: Home/Apartment/Condominium
Who was involved
Age 53, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(11/23/2021) Weber-Stephen Products LLC: The consumer contacted Weber the day after the incident and provided a narrative and photos of the grill and disposable propane tank. Unfortunately, the consumer did not perform a leak test as is required each time a tank or disposable cylinder is connected to the grill. The photos show severe damage localized near/around the connection which is consistent with a high-pressure gas leak. This is caused by an improper or incomplete connection between the disposable cylinder and the regulator. A leak downstream of the regulator (low pressure side) would generate a flame no greater than a large candle flame. The flames erupted from the cylinder side of the connection. The reported “pop” heard by the consumer is also consistent with a high-pressure gas leak.
The consumer also manually adjusted the cylinder-to-regulator connection while gas was flowing and flames were present This is not only contrary to the instructions and warnings contained in the Owner’s Guide, it is extremely dangerous. We are thankful that the consumer was not injured.
Weber will continue to work with the consumer to provide education and instruction as to the importance of a leak test and other operational steps that may have been missed. Weber has also offered to provide replacement parts to the consumer or in the alternative, to assist the consumer with replacing their grill.
The incident was not the result of a WEBER grill malfunction or defect. Had the consumer performed the required leak test, this incident would have been prevented in its entirety. Therefore, there are no defects with the WEBER grill currently in use by the consumer which would create a substantial product hazard, or creates and unreasonable risk of death or serious injury. Weber remains committed to working with the consumer to get her back grilling as soon as possible.

CPSC report 20211115-7BF35-2147358763. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 7, 2021, sent to the company Sep 10, 2021, published by CPSC Sep 24, 2021

The product, in the report: Webber BBQ grill Model Spirit

Webber BBQ grill was being used to cook food when flame erupted from a burner control knob. The customer immediately shut off the propane tank and then blew out the flames. The fire resulted in the control knob being melted. This event could have easily resulted in burns to the fingers or hand.

Model
Spirit
Serial number
NI6285284
Bought from
Lowes
Bought
May 1, 2010, about then
Where
SCHENECTADY, New York: Home/Apartment/Condominium
Who was involved
Age 63, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Webber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/16/2021) Weber-Stephen Products LLC: The CPSC provided Weber-Stephen Products LLC (“Weber”) with the above-captioned Incident Report (“Report”) published on the Consumer Product Safety Information Database. While no response is required, Weber has reviewed the Report and would like to provide the CPSC with further information. The grill in question is a thirteen (13) year old SPIRIT® E-310 LP gas grill.
Prior to filing the Report, the consumer contacted Weber’s Customer Care Department and provided a detailed narrative and photos. The consumer reported seeing flame “underneath the control panel” and “the knob melted”. He was able to blow out the flame himself. Other than (1) melted grill knob, there was no other reported damage to the grill. There were no injuries.
The reported flame under the control panel was the result of a burner tube blockage.
At Weber, we make every effort to educate and assist all consumers with respect to proper grill maintenance. In addition to the information in our Owner’s Manual, there are also instructional videos on Weber’s website (www.weber.com) regarding the proper care and maintenance of grills. When a consumer fails to perform the recommended maintenance on the interior of a gas barbecue grill, including the inside of a burner tube, there is a buildup of grease and debris causing the ports in the burner tube(s) to become blocked. This can also occur when a gill has not been used for a period of time and spiders create nest in the tubes. When these scenarios occur, the flames have nowhere to go and are forced to “flash-back” to the manifold, causing the knobs to melt.
We are truly sorry that the consumer did not have a positive experience with his barbecue. We note that the customer voiced concerns that someone “could have” been injured. It should be noted that when a consumer follows the instructions and warnings contained in the Owner’s Manual, any anticipated injuries or property damage can be prevented.
Weber submits this response as clarification so that consumers do not believe that there is any safety hazard or design defect associated with any of its Spirit® gas grill models. There is no defect in the grill in question which could create a substantial product hazard, or creates an unreasonable risk of death or serious injury. This is substantiated by the fact that the consumer has continuously used and enjoyed his grill without any incident for over thirteen (13) years. As such, any claim of a product defect is without merit.

CPSC report 20210907-168F9-2147360635. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 15, 2021, sent to the company Aug 17, 2021, published by CPSC Aug 31, 2021

The product, in the report: Brand new weber gas barbecue that was put together at the hardware store where purchased

Brand new Weber Barbecue caught fire during first use.

Model
Weber Spirit II E-310
Where
Mount Shasta, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/24/2021) Weber-Stephen Products LLC: The CPSC provided Weber-Stephen Products LLC (“Weber”) with the above-captioned Incident Report (“Report”) published on the Consumer Product Safety Information Database. While no response is required, Weber has reviewed the Report and would like to provide the CPSC with further information.
The subject Report was submitted by [REDACTED] on behalf of the [REDACTED]. Unfortunately, [REDACTED] did not provide any contact information for the consumer, nor did he provide a serial number or any information that would allow Weber to confirm that the alleged grill in question was manufactured by our Company.
The only narrative provided is that “the fire appeared to have started at hose coupling coming from the regulator hose to the metal rigid tubing”. Without a proper narrative, photos and information relating to the assembly and delivery of the grill in question, including information regarding the LP tank connections and leak testing, there is not enough information to determine the cause of this incident.
Weber respectfully requests that when any [REDACTED] representative files a Report or Complaint with the U.S. Consumer Product Safety Commission, they provide the manufacturer with enough information to investigate the matter. When critical information is redacted or omitted, no further action can be taken.
Weber reiterates that there are no defects with the SPIRIT® II E-310 LP gas grill (or any other WEBER® barbecue) which would create a substantial product hazard or creates and unreasonable risk of death or serious injury.

CPSC report 20210815-DD45E-2147361096. Submitter: Public Safety Entity Search for it on SaferProducts.gov
No one hurt
Made Jul 29, 2021, sent to the company Aug 2, 2021, published by CPSC Aug 16, 2021

The product, in the report: Portable gas grill

I preheated my new Weber Go- Anywhere grill for 5 minutes, when I lifted the lid to place my food I noticed the handle was overly warm. Cooked for 3 minutes and lifted the lid again to flip my food. The lid was what I would call hot. Cooked for an addition 2 minutes and dropped the lid due to the pain in my hand.

Model
Go-Anywhere Gas Grill
UPC
077924029257
Serial number
LB5095966
Bought from
weber.com
Bought
Jun 16, 2021
Where
Portland, Oregon: Home/Apartment/Condominium
Who was involved
Age 53, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/13/2021) Weber-Stephen Products LLC: The CPSC provided Weber-Stephen Products LLC (“Weber”) with the above-captioned Incident Report (“Report”) published on the Consumer Product Safety Information Database. While no response is required, Weber has reviewed the Report and would like to provide the CPSC with further information.
Please be advised that in order to be certified as safe to use and suitable for retail sale, all Weber® grills must meet or exceed the “Maximum handle and knob temperatures” requirements contained in the ANSI Z21.58:2018 industry standards. All WEBER® gas and charcoal grills, including the GO-ANYWHERE® gas and charcoal model grills are compliant. Please be advised that Owner’s Guide for GO-ANYWHERE® gas grills contain written instructions and warnings regarding the need to wear protective gloves/mitts when operating a WEBER® barbecue. The 2nd warning on Page 2 of the Owner’s Manual states: “Barbecue mitts should always be worn while cooking and handling the lid”. Any discomfort experienced by the consumer, especially after proceeding to lift the lid a second time shortly after noting that it was “overly warm” , was the result of a failure to following proper operating instructions provided by Weber.
While we are truly sorry that the consumer did not have a positive experience with his barbecue, all WEBER® gas and charcoal grills meet or exceed the industry standard for handle temperature during use. Had the consumer followed the instructions regarding the proper use of protective gloves/mitts while using his grill, his injuries would have been avoided. Therefore, there are no defects with the GO-ANYWHERE® gas grills which would create a substantial product hazard or creates and unreasonable risk of death or serious injury.

CPSC report 20210729-B2A3A-2147361530. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 25, 2020, sent to the company Feb 3, 2021, published by CPSC Feb 18, 2021

The product, in the report: Weber Q1200 Gas Grill

I mistakenly started up my Weber Q1200 gas grill without opening up the plastic side tables. The side tables caught fire and melted into the grill. When I opened the lid big flames shot out. The only damage was the destruction of the grill. However it was a big fire, and, since I live in the dry hills of Oakland California it could have started a major blaze during fire season. Although the manual contains many warnings, there is no warning about this flaw.
I believe this is an unsafe design. There should be clear warnings or, better, it should not be possible to light the grill with the side tables still inside the grill.

Model
q1200
Serial number
UD 0748078
Bought from
Grand Lake Ace Hardware, California
Bought
Aug 15, 2020
Where
Oakland, California: Home/Apartment/Condominium
Who was involved
Age 70, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20201225-480AA-2147367243. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 17, 2020, sent to the company Sep 4, 2020, published by CPSC Sep 21, 2020

The product, in the report: Weber Genesis II S-335 66006001 UPC 77924083969 3 Burner natural gas fueled barbecue Grill. Free standing,

I purchased a new Weber Genesis Grill. When squatting down to retrieve an item from the shelf, the door, which had rested against my leg lacerated me as I stood. This grill model Genesis S335 replaced a previous, similar model. The previous model folded over the metal door and tack welded the steel. The new item lacks that final fold, and leaves exposed multiple edges of .025” steel, with no radius on the corners, and creating multiple knife sharp edges. They cut real well!

Model
Weber Genesis II S-335 66006001
UPC
77924083969
Serial number
UD0337122
Bought from
Portland Fireplace Shop
Bought
May 5, 2020
Where
Portland, Oregon: Home/Apartment/Condominium
Who was involved
Age 68, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20200815-5E9F4-2147370450. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 19, 2020, sent to the company Jul 13, 2020, published by CPSC Aug 3, 2020

The product, in the report: Weber lp Spirit II grill

Weber Genesis II Spirit E-310 lp grill has a metal strip on its handle which becomes extremely hot during use which has caused very bad burn when gripped to open grill top.

Bought from
Lowes
Bought
Jun 2, 2020
Where
Englewood, Ohio: Home/Apartment/Condominium
Who was involved
Age 68, Female
The reporter’s relation to them
My Spouse
As this report names them
made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20200619-E600F-2147371602. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Oct 5, 2019, sent to the company Oct 15, 2019, published by CPSC Oct 29, 2019

The product, in the report: Weber part number 83156 (Catch pan kit), belonging to Weber Genesis II E-310 Gas Grill (model number 61010001, serial number DW 5022256).

Sharp edges on Weber part number 83156 (Catch pan kit) resulted in a 1 inch hand laceration (left hand, index finger) during cleaning; the laceration required 4 stitches due to its depth and location. In addition, the same part resulted in a minor cut (equivalent to a “paper cut”) moments later during in the opposite hand (right hand, thumb).
The part number identified above was removed from a Weber Genesis II E-310 gas grill (model number 61010001, serial number DW 5022256 ) for cleaning. As the items was being cleaned in a kitchen sink with a sponge and soap, one of the sharp edges along the outer edge of the sheet metal catch pan cut through my index finger (along the side of side of the finger at the proximal interphalangeal joint). After the bleeding was controlled, I returned to move the catch pan out of the sink and while simply grabbing the item (from the end opposite of the initial incident), it resulted in a minor cut in my opposite hand (thumb).
I went to an urgent care medical facility approximately 1 hour after the incident, due to the continued bleeding in the left hand, in order to seek medical attention; while at the urgent care facility, I received 4 stitches due to the depth and location of the laceration. In addition to the stitches, the wound requires wearing a finger splint for 10 days (due to the location of the laceration).

Model
61010001
Serial number
DW 5022256
Bought from
Lowes
Bought
Apr 14, 2019
Where
SILVER SPRING, Maryland: Home/Apartment/Condominium
Who was involved
Age 39, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber Grill, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, Seen by Medical Professional

CPSC report 20191005-5AC99-2147377317. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 17, 2019, sent to the company Nov 1, 2019, published by CPSC Nov 18, 2019

The product, in the report: Weber three-burner propane grill

A fire started outside in the back of a home. FD responded. No sign of fire or smoke inside the house. The home owner said he tried to extinguish the fire with an extinguisher, but the extinguisher did not operate. The fire started under the grill around the gas bottle. The gas hose was burned through on our arrival with fire burning freely under the grill. The grill was a Weber three burner.

Where
Sarpy, Nebraska: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190917-52AB2-1903945. Submitter: Public Safety Entity Search for it on SaferProducts.gov
No one hurt
Made Jun 28, 2019, sent to the company Jul 24, 2019, published by CPSC Aug 7, 2019

The product, in the report: Weber Spirit II e-310 Grill

We purchased this grill in May 2018 and used it throughout the summer season without a hitch. We loved it. It was great. During the winter months, we had it stored in the garage. Memorial Day weekend this year (2019) we brought it out of the garage, thoroughly cleaned it inside and out and began using it again this season. I’d say between last summer and this May/June we have used the grill maybe 20-25 times total. This past weekend, my husband was preheating the grill and within 5 minutes we smelled an awful burning smell. We opened up the grill and flames were everywhere. It was totally on fire. After turning off all the burners, we closed the lid to try to have the fire burn itself out. Nope. That didn’t work. Flames began shooting out the bottom of the grill (where the drip pan is). Keep in mind, the drip pan had been changed out the night prior. There was ZERO grease in it. This was not a grease fire. After a minute of panic that the entire unit was going to catch flames and light the propane tank on fire, we opened up the lid and doused the entire grill in baking soda. THANK GOD it put the whole fire out. The inside of the grill is destroyed. The cookbox is melted in several locations and melted to the drip pan. The flavorizor bars are destroyed and look like they are disintegrating and rusty now. The cooking grates are peeling and rusty looking. The entire grill except for the stand and propane tank are RUINED.

Model
Weber Spirit II e-310
Bought
May 12, 2018
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190628-B502A-2147380229. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Jun 9, 2019, sent to the company Jun 24, 2019, published by CPSC Jul 9, 2019

The product, in the report: Grill

Went out to grill lunch. My Weber grill would not ignite I went to open the door and reached my hand to check The tank and flames shot out at me. I don’t remember much after that. My left side of my face and arm were burned. The ER said I was lucky that I was so quick to get away from the flames.
I must note that I contacted Weber a few times in the past two years about issues with the igniter. There must be something up with it. Please look into this. I do not want someone else to be injured.

Bought from
Lowes, Connecticut
Where
West Simsbury, Connecticut: Home/Apartment/Condominium
Who was involved
Age 52, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

CPSC report 20190609-291FF-2147380509. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 17, 2019, sent to the company Jul 11, 2019, published by CPSC Jul 25, 2019

The product, in the report: 2-burner BBQ Grill

On July 1, 2018, I bought a Weber Spirit E210, 2-burner BBQ at Ace Hardware in Jackson, Wyoming. For a variety of reasons, including the fact I have a larger, [REDACTED]grill, I did not used it very often. However, whenever I did use it to BBQ a whole chicken, grease seeped everywhere, and as the grease ran down its sides, it dripped onto, and burned, my deck. (I am enclosing 4 photographs .) Last summer, I was preoccupied with other matters, stopped using the grill, and did not contact Weber or the CPSC.
As we got prepared for this summer season, we thoroughly cleaned the grill. But when I BBQed another whole chicken, I had the same result - grease went everywhere . So, we cleaned it again, this time getting it as clean as it was when it was “brand-spanking new.” Then I grilled another whole chicken, and again, lots of grease ran down its sides, and dripped onto my deck.
Accordingly, I called Weber’s customer service line. The representative asked for photographs; I sent the ones attached hereto, and after he looked at them, he called and said, “when you BBQ fatty things, that will happen; it is normal and to be expected.”
I responded: First, there wasn’t much fat on any of those chickens, as I always remove the fat before BBQing. WAY MORE IMPORTANT : Weber should not manufacture a BBQ that gushes grease when someone grills a chicken - I suspect, one of the most commonly grilled items .
Because I was taken aback at his response; I asked to speak to his supervisor and was transferred to her. She essentially said the same thing he had.
When I asked to speak to her supervisor, she said her supervisor had left for the day but would call me the next morning . She didn’t!
It took a week before she finally called. When she did, she agreed there was a problem and said she would ship me a replacement unit, which has a slightly newer design, I said that would probably work and went to Ace to see how the new model differed from mine. The newer model has two wheels - mine has four and I need four - so I told her I would pay the difference and upgrade to the next model (a [REDACTED]), and that’s what I did. When I told the Customer Service Manager, she told me she would arrange tor Ace to refund my purchase price, pick up my Spirit, and destroy it. I was shocked and said, 11 DESTROY IT! Don’t you want to inspect it and see why it leaks grease?” “No,” she replied.
My Spirit (and perhaps others) is extremely dangerous and I cannot believe Weber doesn’t want to inspect it and figure out why so much grease escapes. Maybe it wasn’t assembled properly (that was done by Ace), perhaps it has a faulty part, etc .? But SIGNIFICANTLY MORE WORRISOME : why does Weber want it to be destroyed without inspecting it? ASAP, NO LESS!
As an aside : two weeks ago, we had some young families and their kids over for dinner, and although I used the larger [REDACTED to BBQ, I realized those kids could easily have been seriously burned if I had been using the Spirit and they touched it. Consequently, I contacted you.
I hope the Consumer Product Safety Commission will look into this matter - indeed, inspect the Spirit and determine if mine is the only one with an issue or if all 2-burner E210s need to be recalled.
Thanks, [REDACTED]

Model
Spirit E210,
Serial number
unknown
Bought from
Ace Hardware, Wyoming
Bought
Jul 1, 2018
Where
Jackson, Wyoming: Unspecified
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190517-B5157-1874086. Submitter: Consumer Search for it on SaferProducts.gov
Hospital admission
Made Aug 26, 2018, sent to the company Sep 4, 2018, published by CPSC Sep 18, 2018

The product, in the report: Outdoor Bar-B-Que Grill (WEBER) propane

My grill exploded burning my face, arm and leg.(there were two explosions back to back a split second apart. When i heard the 1st explosion I started moving towards right and back.) With force of the grill explosion it pushed back and i landed on my knees and hands. I fractured my right hand and wrist in 3 different areas. I immediately went in the home to put water over my face because my face was on fire. i yelled at my wife to call 911 we have fire. Police department was there in 5 minutes, ambulance came a minute later, then another minute later fire department was there too. Everything happened so fast. I was brought to Nyack Hospital. Then transferred via helicopter to the Burn Center at Westcher Medical. other email: [REDACTED] cell:[REDACTED] wife cell: [REDACTED]

Model
Weber Genesis 8330
Serial number
AU 1194518
Bought from
Home Depot, New Jersey
Bought
Sep 11, 2012, about then
Where
Congers, New York: Home/Apartment/Condominium
Who was involved
Age 50, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, Hospital Admission

CPSC report 20180826-FE318-2147385946. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 3, 2018, sent to the company Aug 13, 2018, published by CPSC Aug 27, 2018

The product, in the report: Weber E-310 Gas grill with a door under the burner/grate box where the LP Tank is located inside

This grill has the LP tank inside a door under the burner box. When you go to shut off the LP Tank after grilling you have to reach in to get to the shut off valve and your arm can/does come in contact with the HOT burner box. I have burned my fore arm twice now. Still haven’t learned yet I guess. Looking at the new E-310 weber models I see they have moved the LP Tank to the put side. Is there any recalls on this yet?

Model
Sprit E-310
Serial number
DT6137411
Bought from
Ace Hardware, Wisconsin
Bought
Jun 9, 2017
Where
Durand, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 76, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20180803-4B09F-2147386410. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 19, 2018, sent to the company Jun 27, 2018, published by CPSC Jul 12, 2018

The product, in the report: Outdoor natural gas grill

My Weber gas grill caught on fire. My 7 year old son saw it, told me and I went to shut it from the gas shut off valve at house connector and he ran and got fire 3xtibguisher to extinguish. The fire came from the gas hose. 8 called Weber, they did not seem to care, did not ask if we were OK! And did not apologize. They said I would receive an email and the longer I took to respond, the longer you tvwould take for them to respond.

Model
Genesis s-310 SS nat gas
Serial number
DE 1529713
Bought from
Poitier sales & service, Massachusetts
Bought
Jun 26, 2009
Where
Mansfield, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 50, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20180619-A6AF2-2147387280. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 8, 2018, sent to the company Aug 24, 2018, published by CPSC Sep 10, 2018

The product, in the report: Weber Genesis 310 purchased in 2013

Weber Genesis gas (propane grill) started up and within 5 minutes of operation the hose just downstream of the regular failed and propane was coming from the hose. The fire continued for several minutes until a small extinguisher was used to extinguish and get close enough to the valve so it could be shut off.
The concern is the flexible hose and regulator are attached to a metal pipe that feeds the ignitors. The rubber hose is in a area that is subject to thermal damage from other metal parts below the grill box. Newer models I understand are separated from the grill box by a piece of sheet metal and some distance. Realistically there’s no easy way to shut off the gas since its also located right by the connection to the grill.
Of course the manufacture initially suggested it was probably the gasket on the propane container and also said they didn’t like those propane tanks with the gauges on the outside. Turns out both were ok. Then they suggested it was a grease fire that caused it, but I doubt that as well. The location of the hose and regulator are to close to the heat source are of combustible construction and potential problems are endless. Bad design that was incorporated now

Model
Gensis 310
Serial number
AU1029811
Bought from
Grand Appliances, Illinois
Where
Lakewood, United States: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20180608-925E8-2147387487. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 23, 2017, sent to the company Jul 3, 2017, published by CPSC Jul 18, 2017

The product, in the report: Weber gas grill Spirit E310

The “catch tray” under the gas burner has caught fire twice. I believe it is much too close to the flames of the burners. The grill was only used twice after cleaning the tray. The previous design was a deep tray witch kept the tray away from the flames. I will never feel comfortable using this grill without cleaning the tray first. It is at best very poor design, impractical and most importantly a fire hazard. I called customer service at Weber Grills and they took my information, told me this was a new tray designed for 2017, and told me they Have not any other complaints of this issue, however I think it’s very dangerous design, The grill model is Weber spirit E310

Model
E310
Serial number
GO3373085
Bought from
Lowes
Bought
Jan 22, 2017
Where
Norwood, United States: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20170623-65226-2147399470. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 20, 2017, sent to the company Aug 28, 2017, published by CPSC Sep 13, 2017

The product, in the report: Weber summit s 670 AT-0302436

I purchased an outside Weber summit s 670 grill from Lowes on 05-25-2016 after using the grill for 3 months I start having issues with the roatesty motor and the burners will go out and come back on. At one point grill start making loud bang noises. I have contacted the Weber and emailed, I communicated with coustomer service representative [REDACTED]. He said that he will ship the replacement parts to the local repair shop. I have contacted the independent contractor and have them look at the grill. I was told the fault is with the main gas flow tubing abs no matter what it will cause the issues. I have requested to have the grill replaced, I was told that Weber will not replace the grill. I’m reaching out to see if I can get any help and have people aware of the issues I have been facing.

Model
AT-0302436 summit s670
Serial number
AT-0302436
Bought from
Lowes white lake, Michigan
Bought
May 20, 2016, about then
Where
White lake, Michigan: Home/Apartment/Condominium
Who was involved
Age 43, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20170620-71688-2147399568. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 16, 2017, sent to the company Jul 21, 2017, published by CPSC Aug 4, 2017

The product, in the report: Weber Spirit Gas Grill (3 Burner)

In September of 2016 I was grilling outside my house using my Weber Spirit Gas Grill (Serial Number NT6307550). I went inside for a moment to get a plate and when I came out I smelled burning plastic. I opened the grill and didn’t see anything awry but noticed that there was a flame shooting out of the gas supply line leading from the propane tank to the burners. I immediately turned off the gas at the propane tank and extinguished the fire. Upon examination I found that the ignition switch and one of the burner knobs had melted, dripped onto the gas supply line and eaten through it such that it developed a pinhole leak. This happened in the span of 2-5 minutes. I’ve dutifully cleaned and service this grill (purchase in September of 2008) and never had any issues. I’ve reported what happened to Weber but have not heard a response. I googled what had happened and found other people mentioning their igniter switch had malfunctioned and melted the entire assembly as it appears to have done for me. There appears to be a defect and this could have been catastrophic had I not been able to turn the gas supply off.

Model
Spirit Gas Grill
Serial number
NT6307550
Bought from
Home Depot
Bought
Sep 5, 2008, about then
Where
Superior, Colorado: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20170516-EC9C3-2147400460. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 3, 2017, sent to the company May 11, 2017, published by CPSC May 25, 2017

The product, in the report: Weber Genesis 310 gas barbecue grill for use with natural gas permanent hookup.

Gas Weber grill has three knobs on it to control the gas on the front. The knobs are extremely easy to turn. They need to be pushed to turn, but with the knobs on the front the grill cover will easily push them in. In the wind the cover moves and turns the knobs on. We have found our gas grill on many times when we uncover it, and it is connected to the house natural gas line. We will be outside and smell gas and immediately go to the grill. The knob design in unsafe. I contacted Weber about the problem and they sent me a new grill cover because they thought that was the problem, but it is not. The knob design is terrible and requires almost no effort to turn them on.

Model
Genesis 310
Serial number
AT 0957157
Bought from
Lowes, New Jersey
Bought
May 15, 2015
Where
Randolph, New Jersey: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20170503-928E3-2147403802. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 28, 2016, sent to the company Jul 7, 2016, published by CPSC Jul 21, 2016

The product, in the report: Webber spirit grill

My grill was delivered and set up by Lowes. No problem the first time. The second time, I preheated the grill according to directions to 500 degrees. I than took brush to clean grill. I didn’t realize that the warming shelf was not fastened down, hit it, and sent it sailing. I had to do a lot of dodging to keep from being hurt. The shelf landed on a rug that I had in front of grill and burned three lines in it. This shelf should be fastened down to be safe. If I didn’t have good reflexes, I would have been seriously burned.

Model
Spirit
Bought from
Lowes
Bought
Jun 20, 2016
Where
Jensen beach, Florida: Home/Apartment/Condominium
Who was involved
Age 77, Female
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20160628-CF241-2147417437. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 16, 2016, sent to the company Jun 24, 2016, published by CPSC Jul 11, 2016

The product, in the report: Weber Spirit gas grill, purchased at Home Depot

I purchased a Spirit grill from Home Depot three months ago. On two (2) separate occasions, for two (2) separate family members, after putting on the Weber grill cover, there was a strong smell of propane. The gas knobs turned to the open position, without our knowledge.
Fortunately, we smelled the gas and were able to turn the gas off.
Since the propane tank is internal to the grill and behind a cover, access is limited for turning the gas tank valve off.
Please advise on how to avoid this potentially serious problem
[REDACTED]

Model
Spirit #46513101
Serial number
DP6113444
Bought from
HOMEDEPOT
Bought
Apr 15, 2016, about then
Where
Essex Fells, New Jersey: Home/Apartment/Condominium
Who was involved
Age 50, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20160616-4BF43-2147417768. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 7, 2016, sent to the company Jun 16, 2016, published by CPSC Jun 30, 2016

The product, in the report: Weber Genesis 310 CNG grill

My Weber Genesis 310 CNG gas grill supply line caught fire on Sunday. The grill was completely destroyed and minor damage occurred to my home. The grill was not in use at the time and had not been in use for roughly 36 hours.
As you can see, the grease is empty, the cookbox is relatively clean, and the origin of the fire is very clearly on the outside at the gas line. You can also see the melted wheel on the left side, which indicates the gas hose where it was near the ground was on fire.
This is a defective gas line that seems to have started leaking underneath the cover. The combustion pattern is consistent with a gas accumulation under the cover below the velcro constraints beneath the side shelves. Splay patterns and flame spread are consistent with a fire point of ignition to the rear of the grill and in the gas line on the outside of the cabinet but roughly 2’ from the supply line on the house.
Weber states the supply line leaking from the center of the line was due to being left under pressure. The line, however, is designed to maintain pressure. ASTM standard indicates it should handle 105 psi for 10,000 service hours. The gas in my house is 0.26psi and the grill was installed approx. 8,900 hours prior. The line is installed per code and is a butyl core line, wrapped in corrugated steel, and covered in polyethylene. This is a clear defect. A storm was in the area, so ground static was high at the time. Weber states that this is an “act of nature”, but a gas line that’s not leaking won’t ignite even under direct flame impingement.
The product is unsafe and Weber refuses to either honor the warranty, replace the grill, or deal with the problem.
Photos: https://www.dropbox.com/sh/nn6l4io51goc8mn/AADgo6u8PFblRxr6k2L8rSPra?dl=0

Model
Genesis 310
Bought from
Home Depot, Maryland
Bought
May 3, 2015
Where
Potomac, Maryland: Home/Apartment/Condominium
Who was involved
Age 43, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20160607-8AE80-2147417983. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Apr 26, 2016, sent to the company May 4, 2016, published by CPSC May 18, 2016

The product, in the report: Weber Genesis S-330 outdoor gas cooking grill

I spoke to [REDACTED] by telephone. Mr. [REDACTED] told me that he was attempting to light a Weber gas barbecue grill on the deck and had just connected a new propane tank to the grill. Mr. [REDACTED] stated that he did not hear any sounds indicating a gas leak after opening the valve of the cylinder. He attempted to light the grill with the built-in igniter but was unsuccessful. He knelt down in front of the grill and opened the cabinet doors to check the connections. While he was kneeling in front of the grill, he opened a burner valve and pushed the igniter button. He stated that the grill “blew up in his face.” Mr. [REDACTED] stated that he had owned the grill for approximately 1 ½ years, and had no previous problems with it.
After consideration of data collected for fire cause determination, and using the overall methodology by applying the scientific method as discussed in the 2014 edition of “NFPA 921- Guide for Fire and Explosion Investigation,” it is my opinion that the fire originated in the barbecue grill on the exterior deck on the east side of the structure. The ignition source for the fire was a spark from the electronic igniter on the grill. The first fuel ignited was uncontained flammable gas (propane) from a source other than normally intended at the burner, possibly due to a leak or improper connection at or near the container or piping. The factors that brought the ignition source and the first fuel ignited together were the unintentional actions of a person or persons. Using these elements, the classification of fire cause is ACCIDENTAL.

Model
Genesis S-330
Where
New Albany, Indiana: Home/Apartment/Condominium
Who was involved
Age 33, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

CPSC report 20160426-F92B7-2147419926. Submitter: Local Government Agency Search for it on SaferProducts.gov
No one hurt
Made Dec 3, 2015, sent to the company Dec 11, 2015, published by CPSC Dec 28, 2015

The product, in the report: Weber Genesis E-330 gas grill (propane) Serial number 0933932

We awoke this morning to a very strong smell of propane gas. While covering the Weber Genesis E330 grill on the deck yesterday after use we apparently bumped one of the burner controls, turning it on. Gas was emitted all night. A spark, perhaps a static spark from clothing, could have touched off an explosion and fire. This is the second time this has occurred. We believe that the burner controls are too easily turned on in such a situation and are extremely dangerous. We believe that there should be a positive stop of the controls in the off position that would require some explicit action to overcome. This event, and the previous occurrence, scared us deeply. We believe this to be a design flaw and a very serious safety risk.

Model
Genesis E-330
Serial number
0933932
Bought from
Try-Value Hardware
Bought
May 15, 2013, about then
Where
Williamston, Michigan: Home/Apartment/Condominium
Who was involved
Age 63, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20151203-2B1A0-2147426174. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 2, 2015, sent to the company Oct 13, 2015, published by CPSC Nov 3, 2015

The product, in the report: Weber Genesis Silver A Grill

The Bottom fell out of my Weber Genesis Silver A Grill on (8/23/15). Burning debris was scattered over my wooden deck. I was able to put the fire out using a garden hose, but my deck has numerous burn marks. Weber was contacted on (8/24/15). A full set of pictures and an explanation was furnished to them via email on (8/31/15). I can furnish a copy of that correspondence - Basically, it shows that rails that attach the bottom of the burn box which are used to slide in/out a bottom hopper-like piece, are spaced to far apart to properly secure this bottom piece. This, I consider to be a design flaw. The Weber representatives [REDACTED], in a subsequent telephone conversation (8/31/15), did not acknowledge this as being a problem, saying that age was the issue, not design. [REDACTED] offered to replace the rails for free even though they were only warrentied for 2 years. My response was that I didn’t think that that would solve the design issue.
I asked to speak to a Supervisor and was referred to [REDACTED]. We covered much the same ground. He indicated that in addition to the rails, I might need to replace the bottom pan. I would have to buy the pan. If the rails were to be furnished to me for free, I would have to sign a product liability wavier. At this point, I suggested that I believed the problem was serious and perhaps the Consumer Product Safety Agency should be contacted. At no place in the Owners Manual, does it suggest that there could be a safety issue relating to parts of the grill aging and warping or that inspection for this problem should be carried out by the owner. Basically, they denied that the product was at fault and any damage caused to my deck was not their fault. I would be must happy to furnish a copy of the email correspondence with Weber.
[REDACTED]

Model
Weber Genesis Silver A Grill
Where
North Mankato, Minnesota: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150902-C0875-1514013. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Aug 30, 2015, sent to the company Sep 8, 2015, published by CPSC Sep 22, 2015

The product, in the report: Weber s-210 2015

Started a 2015 Weber Spirit S210 propane grill and was pre heating it. After several minutes heard a hiss hear the tank. Upon touching the hose near the regulator propane started spewking out and ignited. Flames burned off hair on right arm and face. Turn off gas with fire proof mitt. Contacted Weber and sent pictures. They claim fault was due to faulty tank. Don’t believe it. Suspect bad regulator. Weber is providing replacement parts.

Model
Spirit S210
Bought from
Lowes
Bought
May 28, 2015
Where
Ocala, Florida: Home/Apartment/Condominium
Who was involved
Age 57, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20150830-A1AF9-2147428866. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Aug 4, 2015, sent to the company Aug 12, 2015, published by CPSC Aug 26, 2015

The product, in the report: Liquid propane grill for home cooking use

Weber Grill Model SP-310. When grilling and lid is open, user can easily burn hand when reaching to close the lid. I have burned my hand twice since purchasing this grill a month ago. I owned a previous Weber grill (Genesis 1000) which was designed so that the handle extended sufficiently beyond and below the lid, and the user would grab the handle without touching the hot lid. This problem on the newer SP-310 model could be fixed by Weber engineering by designing a replacement handle which would extend lower over the lid, allowing the user to grab the handle without touching the lid. I strongly hope that Weber will either recall this and similar models, or provide a revised handle that users can self-install to prevent burns. (Weber customer service informed me that their manual states that users should wear over mitts when using the grill, which is an unreasonable expectation and precaution).

Model
SP-310
Serial number
GJ3300376
Bought from
Ralph’s Appliance, New York
Bought
Jun 4, 2015, about then
Where
Larchmont, New York: Home/Apartment/Condominium
Who was involved
Age 60, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20150804-49B6E-2147429666. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jul 3, 2015, sent to the company Jul 15, 2015, published by CPSC Jul 29, 2015

The product, in the report: Weber Spirit E210 LP Grill (LP Regulator Type698 (0514) Made in China

Weber LP grill regulator assembly leaks gas through LP tank fitting.

Model
Spirit E210
Serial number
DR6261725
Bought from
Grand Blanc Outdoors
Bought
May 2, 2015
Where
Fenton, Michigan: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Unspecified

CPSC report 20150703-BA0AA-2147430581. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 29, 2014, sent to the company Dec 8, 2014, published by CPSC Dec 22, 2014

The product, in the report: Gas grill weber genesis.CAS certified member of NPGA Design certified

Twice when putting the cover on the gas knob turns on. Most recently my contractor noticed the smell on Friday Nov.28,2014. As a former employee of [REDACTED]I feel this needs to be address ASAP. In talking with others and searching the internet this seems to be an ongoing issue. This is a major safety concern.

Model
Genesis 330
UPC
aAH 6631001
Serial number
AH0277278
Bought from
Lowes, Georgia
Bought
Mar 15, 2014, about then
Where
Savannah, Georgia: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
My Client, Patient, Student, Etc. (professional relationship)
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20141129-04090-2147438418. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 14, 2014, sent to the company Feb 3, 2015, published by CPSC Feb 19, 2015

The product, in the report: Gas Grill

Caller stated that the grill knobs are easily turned on without anyone’s knowledge which can cause an explosion. He was putting the cover on the grill and in the process it turned the knobs on. The next morning the entire area had an overwhelming smell of gas.
(10/13)The manufacturer was contacted and they advised him that they are aware of it and he would have to turn off the gas at the source not at the knob. He feels that a consumer should be able to power off the grill at the knob and that the option of turning off at the source is not relevant. The unit is not designed for safety and should be looked into.

Model
Genesis 330
Serial number
DO1112340
Bought from
oberg & lindquist, New Jersey
Bought
Aug 2, 2014, about then
Where
River Vale, New Jersey: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20141014-1F9E4-1433428. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Sep 18, 2014, sent to the company Sep 26, 2014, published by CPSC Oct 10, 2014

The product, in the report: Natural Gas Grill

On 9/16/2014, the homeowner was burned on the face after uncovering the grill, opening the cover, turning on the gas and pressing the igniter. The grill was last used on 9/15/2014. Also, the homeowner had a grill cover on the side of the grill that was burned and smelled like the odorant in natural gas. The homeowner was treated and released at a local hospital. This grill has front knob controls (Weber Genesis S-330- Model#667001; S/N AU0365237)

Model
Weber Genesis S-330
Serial number
AU0365237
Where
Short Hills, New Jersey: Home/Apartment/Condominium
Who was involved
Age 34, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

CPSC report 20140918-D200D-2147440836. Submitter: Local Government Agency Search for it on SaferProducts.gov
No one hurt
Made Aug 25, 2014, sent to the company Sep 3, 2014, published by CPSC Sep 17, 2014

The product, in the report: Weber Titanium Cast-Aluminum 2-Burner (21,700-BTU) Liquid Propane Gas Grill

At approximatly 3 pm, I turned on my Weber gas grill to preheat for 30 minutes. After 30 minutes, I heard a crash and went outside to investigate and found my grill tipped over and on fire. After calling the fire department, the grill exploded, sending a ball of flames up the side of my house, setting the house on fire. There were two explosions that followed.
After the fire was put out, I inspected the grill, finding that the bottom of the body of the grill had melted, which caused the grill to tip over in the first instance. I note that the grill was two years old and clean. Also, the grease pan had been replaced less than 8 weeks ago and the grill had undergone light use during that period.
Based on the manufacturers specifications, the grill body was made of aluminum, which has a melting point of 1400 degrees. I stongly suspect that the body is not, in fact, made of aluminum, but rather tin which has a melting point of 500 degree. There is no other explanation that I can descern since is it clear that it was the melting of the body that caused the grill to collapase and later igntire the propane tank.

Model
Q-3200
Bought from
lowes, Maryland
Bought
May 1, 2013, about then
Where
Chevy Chase, Maryland: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140825-F1E9D-2147441594. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 24, 2014, sent to the company Sep 2, 2014, published by CPSC Sep 16, 2014

The product, in the report: 2014 Weber Genesis three burner propane grill

Homeowner had purchased this Weber Genesis propane grill online from Lowes around July 4, 2014. He stated that he had used it approximately 6 times since he had purchased it. Homeowner and his wife both stated that at least three out of the six times the grill was used they could hear a hissing noise coming from the connection between the gas hose and the tank. On the night of the fire very shortly after lighting it to cook dinner, they noticed it on fire. The homeowner noticed the flames had traveled down from the burners towards the propane tank. Homeowner extinguished the fire with a dry chemical extinguisher prior to FD arrival. No injuries, but the grill did suffer fire damage.

Model
Genesis
Serial number
AH 1038337
Bought from
Lowe’s
Bought
Jul 4, 2014, about then
Where
North Andover, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 47, Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140824-D28A1-2147441603. Submitter: Public Safety Entity Search for it on SaferProducts.gov
No one hurt
Made Jun 20, 2014, sent to the company Jun 30, 2014, published by CPSC Jul 22, 2014

The product, in the report: Weber Spirit Gas Grill

I’ve owned this Weber Spirit Grill for about 5 years. Always kept it out of the weather and in good condition. A couple days ago we had just started grilling and got the grill up to temp and had just but burgers on it. We went to turn the burgers down and notice the gas flow control knobs were melted flat to the control panel. We took a look underneath and the valves under the knobs just above the propane tank were spewing in flames! the fire was right at the main propane supply hose to. Another minute or so and this could have been a lot bigger incident if we hadnt went to turn the temp down when we did because when the supply line burned through it would have taken the whole tank with it with my niece standing right next to it!! I looked it up and the same exact thing is happening to lots of these same grills. Once I saw that it was not a matter of seeking replacement parts to fix this grill that should have had another 5 years of life left at least. Me and my families safety is not worth it. I’ll just buy a different brand.

Model
Spirit
Where
palm bay, Federated States of Micronesia: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Other Relative
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140620-9B959-2147443515. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 25, 2014, sent to the company Jun 3, 2014, published by CPSC Jun 17, 2014

The product, in the report: Weber genisis is stainless steal 3 burner propane grill

When the lid is open of my weber grill the lid comes out farther then the handle. On several occasions I went to close the lid and grabbed the very hot bottom of the lid instead of the handle. The result was very red and swollen fingers. I have looked up this years product and weber has changed the design from last year.

Model
Genesis propane gas grill 3 burner in stainless steal
Bought from
Home appliance store, New York
Where
Oceanside, New York: Home/Apartment/Condominium
Who was involved
Age 49, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20140525-5B797-2147444214. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 28, 2014, sent to the company Apr 10, 2014, published by CPSC Apr 24, 2014

The product, in the report: Genesis E-330 LP Gas Grill As part of the Genesis E series, the E-330 gas grill has a front-mounted control panel with three stainless-steel burners and an individual electronic ignition system. The unit offers a 38,000 BTU per hour input, and its total capacity consists of 637 square inches of cooking space (a 507-square-inch primary cooking area and a 130-square-inch warming rack). For added cooking space and delicious searing, the grill supplies a 12,000-BTU side burner and a 10,000-BTU Sear Station burner. The unit also includes porcelain-enameled cast-iron cooking grates, an enclosed cart, and a porcelain-enameled shroud with a built-in thermometer. Even more, it comes with porcelain-enameled Flavorizer bars, porcelain-enameled heat deflectors, six tool hooks, two heavy-duty front-locking casters, and two heavy-duty back swivel casters. Requiring an LP tank to operate (not included), the gas grill measures 30 inches long by 60 inches wide by 64-1/2 inches high. Weber covers the grill with a five-year limited warranty.

Weber gas grill, has caught on fire twice. When I call Weber they advised me to clean grill as I told them I do a yearly tare apart clean every season and of course the grill and drip plates every other time used. They advised me it had to be cleaned every time, which I was confused by since this is not a cheap gas grill and cost over 900 dollars. The first time they replaced certain parts of my grill and it has happened again just the other day and the grill was clean but the dripping of the current cooking would catch fire underneath in the pan. I asked Weber if there was a recall for my grill which I think is the 330 model and they told me no. I am very disappointed in this grill as I heard Weber is the best but I have found a cheap grill from [REDACTED] did not ever need this type of attention for daily use even.

Model
Genesis E-330
Bought from
Amazon
Bought
Dec 25, 2011
Where
Glen Burnie, Maryland: Home/Apartment/Condominium
Who was involved
Age 44, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140328-EFA32-2147445966. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 8, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

The product, in the report: Weber genesis e-series 2013 gas grill

2013 Weber genesis gas grill knobs turn on too easily when putting cover on grill causing gas leak. There is little resistance to turn the knob like on other gas grills or stoves. I store my grill near an air intake vent for my furnace room, so when the gas is accidentally turned on, the gas leaks into my basement near the furnace creating a potentially dangerous situation.
I try to remember to turn the gas off on the grill after each grilling session, but on three occasions have forgotten and smelled gas in my basement soon thereafter. I’m afraid one of these times the gas will ignite. I have seen other reports online about this and weber customer service just recommends remembering to turn the gas off at the source each time. Seems like some sort of recall to make the knobs harder to turn is in order.

Model
E330
Bought from
Lowes
Bought
Jun 26, 2013
Where
Minnesota: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20131008-802F5-2147451096. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 26, 2013, sent to the company Oct 22, 2013, published by CPSC Nov 5, 2013

The product, in the report: Weber Genesis Special Edition Gas Grill Model: GEN EP310 LP ESPRESSO BRN US/C Serial Number: AU 1062784

The knobs on our gas barbeque turn on so easily that putting the barbeque cover over the grill can turn the gas on. Most gas grills require pushing the knobs in before they will turn on, howver ours turn on with almost imperceptible depression of the knob. Several times, we have discovered the gas on, hours and even days after using the grill when we smelled the gas. I have contacted the maufacturer. Their response is that the gas should be turned off at the tank after each use. While this may be true, I don’t think many people turn the gas off at the tank each time they use their barbeque. I believe the safety features of a gas grill should be more passive, such as depressing the knobs before they turn on.

Model
GEN EP310 LP ESPRESSO BRN US/C
Serial number
AU 1062784
Bought from
Lowes, Ontario
Bought
Sep 15, 2012
Where
TORONTO, Canada: Home/Apartment/Condominium
Who was involved
Age 50, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130926-DA6AB-2147451480. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 6, 2013, sent to the company Aug 14, 2013, published by CPSC Aug 28, 2013

The product, in the report: Weber Spirit Grill serial number is NT6389613.

While cooking on a Weber Spirit grill it caught on fire and burned up the lines to the control panel on the right side and melted the control knobs. The only way to stop it was to turn off the propane tank, which luckily I was able to do. The grill is at least 4 to 5 years old but we have always taken care of it and cleaned it. I would like to re-build it with new parts but have not found replacement parts online.

Model
Spirit
Serial number
NT6389613
Bought from
Menards, Minnesota
Bought
May 1, 2009, about then
Where
Lyons, Colorado: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130806-E58F7-2147453355. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 23, 2013, sent to the company Jul 31, 2013, published by CPSC Aug 14, 2013

The product, in the report: 3 burner gas grill LP54372

I purchased a Genesis Weber on 6/17/2013 LP 54372 AT o94860. The grill was purchased at LOWES. The grill was connected to the LP tank ( DOT 4BA240). There were no leaks and I used the grill. The next time I used the grill there was gas leak at the black plastic connector. I reconnected the tank several times but could not stop the leak. I connected another tank. There was no leak. The next time I used the grill it leaked. I reconnected several times and could not stop the leak. I called the Weber service center and they told me they would send me a new connector and regulator to fix the problem. I think Weber has a serious safety problem with these connectors. The service rep. was not surprised at the failure of the connector or that there were gas leaks. I can send you the failed connector for testing.

Model
#54381
Serial number
AT 0948609
Bought from
Lowes
Bought
Jun 17, 2013
Where
Columbia, South Carolina: Home/Apartment/Condominium
Who was involved
Age 70, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber Genesis Gas Grill, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130723-A4B8F-2147453880. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 10, 2013, sent to the company Jul 18, 2013, published by CPSC Aug 8, 2013

The product, in the report: Hose and Regulator for Weber Silver Genesis B series gas grill. Part #307502. Black plastic connector has cracked (merely as a result of normal use) and now allows propane to leak out when hose is connected to a propane tank.

Gas leaking around Hose and Regulator on a Weber Genesis B series gas grill. The at issue part is the black plastic connector that screws onto the propane tank. Weber part #307502.
The black plastic connector has cracked allowing propane to seep out through the crack. This seems like a serious potential fire hazard. I informed Weber customer service about it. They seemed unconcerned and simply suggested that I order a replacement. I think there is a significant chance that this could hurt someone.

Model
Weber Silver B Genesis
Bought from
Hope Depot
Bought
Jul 3, 2005
Where
Minneapolis, Minnesota: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Weber Genesis B Series Gas Grill, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130710-654FC-2147454321. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 9, 2013, sent to the company Jul 17, 2013, published by CPSC Jul 31, 2013

The product, in the report: Weber liquid gas freestanding outdoor grill - 2 burner

On Saturday, July 6, 2013 we used our new weber grill for only the 4th time since purchase from Lowes in Egg Harbor Twsp, NJ on May 25, 2013.
We turned it on, the automatic igniter lit and we let it warm up for about 2 minutes. Upon putting 2 steaks on the grill, the entire grill became engulfed in flames. The fire was shooting out from under the grill where the b ase of the burners were located and where the propane tank was stored. Meanwhile the steaks were located on the grill and the fire shot out the sides of the grill......it was not a grease fire.
The fire began burning a coating of metal material from inside the grill which emitted billowing gray smoke for at least 5 minutes. It was noxious.
It billowed into the neighborhood and made me sick. A friend ran forward and turned off the propane using the knob located on the front. I thought the grill was going to explode on my deck and kill us.My husband said the temperature gauge was at the manimum of 600 degrees. It could have been hotter.
After the supply to the propane was shut off, the grey smoke continued to billow out.
Upon cooling, I noticed the inside of the grill which was supposed to be stainless steel was turned a medium brown color which did not rub off like soot.
I read tonight online that the grill grates are coated with something to promote flavor.Whatever that was it is completely burned off.
I was really scared and have owned a grill for 40 years. This type of incident has never happened.
The design of the grill is such that there is no bottom to the housing...essentially the housing consists of 2 sides and a lid which you pull shut With no iron or other metal barrier between the propane tank and the burners directly above - the grill looks like a fire hazard. There are 3 removable teepe shaped metal parts which are to be cleaned periodically located directly under the burners. These were covered black.
Again the material burning and billowing out gray smoke was not grease from new steaks just put on.
Thank you for listening. [REDACTED]

Model
46100001
Bought from
Lowes
Bought
May 25, 2013
Where
Garnet Valley, Pennsylvania: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130709-AFD23-2147454344. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 2, 2013, sent to the company Jun 10, 2013, published by CPSC Jun 24, 2013

The product, in the report: Silver cover three control knobs on the side

I was preheating the grill to get ready to cook. Went into the house to get the meat to put on the grill and noticed the flames shooting out from under the control panel. Had to turn the gas off in order to be the flames to stop shooting out toward the second knob which was totally melted. This is the second time this has happened. The first time I thought maybe I needed to clean the gas tubes and replaced the regulator hose thinking it was the hose. Obviously it was neither the tubes or the regulator. It is frustrating as the first time I called Weber, I told them what had happened and all the lady said was what parts do you need. Didn’t even acknowledge that there was a a potentially dangerous fire.

Model
SP 210/310 Spirit gas grill
Serial number
NT6212276
Bought from
Ace hardware
Bought
May 1, 2007, about then
Where
Addison, Illinois: Home/Apartment/Condominium
Who was involved
Age 52, Female
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130602-C9767-2147455571. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 28, 2013, sent to the company Jun 5, 2013, published by CPSC Jun 19, 2013

The product, in the report: Gas grill

My Weber Spirit 310 grill caught on fire yesterday, 5/27/2013. It was not a grease fire. The fire was under the control knob area and the flames were coming out of the manifold area. I was able to carefully reach under, avoiding the flames and turn off the gas supply. The flames went out immediately when the gas was shut off. Fortunately, I saw the fire before it burned through the gas supply hose. The fire burned the control knobs, the ignition wiring and the gas supply hose from the gas fuel tank.
I contacted Weber and they asked me to send photos, which I have done. I can send those to you as well, if you need them. I am concerned that this is a safety issue that could result in a home fire, or possibly an explosion if other consumers experience the same issue.

Model
Spirit 310
Serial number
NT6174651
Bought from
Lowes, Virginia
Bought
May 30, 2007
Where
Chantilly, Virginia: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130528-0C925-2147455723. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 6, 2013, sent to the company May 13, 2013, published by CPSC May 28, 2013

The product, in the report: Weber E-210 2 burner propane gas grill in black, Model # 46110001, store SKU# 578270, Internet/Catalog SKU 203597722, serial number GI3004104 Manufactured: Manufacturer Date Code: Manufacturer Address: 200 East Daniels Road Palatine, IL 60067-6266, Illinois, 60067, United States Manufacturer Website URL: weber.com Manufacturer Phone Number: 1-800-446-1071 Retailer: Home Depot Retailer State: California Purchase Date: 11/11/2012

I got a Weber grill Spirit E-210 from Home depot November 2012. The grill was functioning fine until April 2013. The first incident occurred in April 2012. The grill stopped heating up. I called Weber, and their technical support instructed me to run some test in the grill. The maximum heat was 100 Celcium. Weber technical support made me run test: I was testing the grill for liking gas, disconnecting and connecting the gas nozzle and valves several times, turning on and off the grill several times, etc. I always keep the grill clean because I notice that the meat fat accumulate in the tray. After several times calling weber, they finally sent me a gas regulator to solve the problem. I also told weber that before this incident I noticed some flares ups in the grill which I was concerned. Later, I installed the new gas regulator, and I the temperature in the grill did not raise. It was the same 100 calcium. I called them again, and weber told me that if that regulator is not working they would send another and another after it is work. Second incident, May 2012, yesterday May 4, 2013. I tested the grill again, and it is seem that works. I do not know why but it started heat up and raising the temperature above 100 calcium. So, we bought steak, asparagus, and mushrooms. I noticed that it raised all the way to the maximum, which is 600 calcium, and I since it is the maximum temperature that display the thermometer, I do not know if the temperature were higher. I moved the control knob to minimum because after 3 minutes started to burn the steaks I put on the grill. The temperature never came down and on the contrary started flares started to rise. The fire started to raise a height of 2. or 2.5 feet approximately. I felt the intensity of the fire in my face, my eyes, my body. I immediately call for help to put the fire down. My partner approached to see, and grabbed the fire extinguisher. He sprayed all around the grill to put the fire down. The weber grill is located in the patio of our condo, and it was about to burn out the condo. I am very disappointed with this weber grill and with weber corporation because I already told them about this grill, and the fact that it is defective since the beginning. Last time I spoke to them before this incident, and they seemed really reluctant to accept that the grill is defective. I even spoke to the general manager of weber [REDACTED], [REDACTED], and he told me that the grill is really safe and it have several safety mechanism that prevent accidents. I told [REDACTED] that I was afraid of testing this grill with the weber technician by phone because they made me turned the gas on/off, disconnecting/connecting the gas, and turning in again. Now I know that the gas is completely defective, and I could have burned out or die testing this defective product. This grill sometimes does not heat up, and now burst in flames almost burning the condo. I want my money back. I do not want Weber to send me more replacing gas regulators or parts as they did with the gas regulator because I believe the regulator they sent it is worst than the one I had before. The flare were super high reaching about 2 feet long and when I tried to turn off the control knob did not shut up the big flares and fire. I even burned my hand while trying to save the expensive 50 dollars steaks my partner bought from steak house market. The asparagus and mushroom and the steak were completely ruin by the fire extinguisher chemicals. Now the grill is all covered in the the white chemical.

Model
Weber E-210 2 burner propane gas grill in black
Serial number
GI3004104
Bought from
Home Depot
Bought
Nov 11, 2012, about then
Where
Laguna NIguel, California: Home/Apartment/Condominium
Who was involved
Age 39, Female
The reporter’s relation to them
Self
As this report names them
Brand Weber E-210, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20130506-4F962-2147456370. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 29, 2013, sent to the company May 7, 2013, published by CPSC May 29, 2013

The product, in the report: Weber genesis silver grill

Weber grill: Weber Genesis Silver Was cooking a steak, preheated the grill using the auto ignite, and turned on all three burners. I left the grill for 10 minutes, can came back to place the steaks on the grill, no problems. I left the grill for another 5 minutes, and came back to flip the steaks, no problems. I left the grill for another 3 minutes and came back to check on the steaks and the center dial on the grill (not the auto-ignite) was mostly melted and on fire. I shut off the propane tank and put the fire out with sand. Then let the grill cool, and removed the tank.

Model
genesis silver
Bought from
home depot
Where
Sandy, Utah: Home/Apartment/Condominium
Who was involved
Age 35, Male
The reporter’s relation to them
Self
As this report names them
Brand weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130429-8887B-2147456549. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 18, 2013, sent to the company Mar 26, 2013, published by CPSC Apr 9, 2013

The product, in the report: Natural gas grill.

I own a Weber 310 natural gas grill. Several times when I put the Weber grill cover back on the unit, it bumps the burner knobs and turns the gas on. This has happened three times since owning the grill. This last time it was on for over 24 hours. It’s winter and I just happened to go out back where the grill is and got a strong odor of gas. I called Weber and they said it is not a manufacturing defect. While it not be a defect, it certainly is a safety problem. The knobs turn very easy. There is no locked position. My past grill, it was required to push down to unlock and then turn. These just turn and once the cover is on there is no way to tell if the burners are on. Weber says to turn off my natural gas supply to the grill when it’s not in use. While this is the fix to stay safe, it is not practical.

Model
Weber Genesis 310
Serial number
0993318
Where
Hartland, Wisconsin: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20130318-0E083-2147457763. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 15, 2012, sent to the company Sep 24, 2012, published by CPSC Oct 9, 2012

The product, in the report: WEBER Barbecue, Model: GENESIS E320 The Color is Steel and Black

In May 2012, we purchased a Webber (Genesis E320) from Home Depot. We soon noticed that the “grease tray” which is supposed to direct away the grease into the waste container, has a few design flaws. 1. The Grease Tray was not properly directing the grease away and into the waste container; causing the grease to remain in the tray. 2. Grease Tray was located too close to the heat source; causing the grease to burn and make gross smelling smoke.
We had to manually clean the grease tray after each use since the grease was not led to the waste container.
On Wednesday September 12, we grilled 2 T-bone steaks. The meat had some fat and the drips were creating some smoke. I opened the BBQ to check the meat and suddenly the whole BBQ went on “FIRE”!!! I am pregnant (on a high risk pregnancy) and I was totally shocked and scared. I turned off all the keys and shut the door and turned to run inside to inform my husband. But as I turned I caught into a chair and fell on the ground. My 7 year old daughter just opened the door and called for help. My husband helped me move away and got the fire extinguisher and turned off the fire. Although he also burned the palm of his hand as the handle was too hot and the fire was everywhere.
We are totally frustrated to be sold an “unsafe” product which has a fire safety issues. We would like to get our money back and also an investigation be issued on the safety of this product and a possible “RECALL”.

Model
GENESIS E320
UPC
077924006173
Serial number
AU0691517
Bought from
Home Depot
Bought
May 31, 2012
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 37, Female
The reporter’s relation to them
Self
As this report names them
Brand WEBER, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20120915-2E82D-2147463720. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 11, 2012, sent to the company Sep 18, 2012, published by CPSC Oct 2, 2012

The product, in the report: Weber Spirit Gas Grill Model E-210

On March 24, 2012, I purchased a Weber Spirit E-210 gas grill for $399.00 (before tax) at the Home Depot store located [REDACTED] Fort Worth, TX 76137 [REDACTED]. In addition, on the same date, I purchased a propane tank pre-loaded with propane gas at the same Home Depot for 43.92 (before tax). I also purchased a long-handled grill brush (9.99 before tax) and a 4-piece BBQ tool set (9.97 before tax).
I used the gas grill on several occasions between the date of purchase and September 9, 2012, and never noticed any problems or had any issues with the grill. However, when I went out to grill two hamburger patties and one link of [REDACTED] sausage on Sunday, September 9, 2012, I heated the grill up and cleaned the grates as I normally do. Once the grill had been pre-heated (about 5 minutes), I placed the food on the grates. I sat out by the grill as I was cooking because I always turn the meat over after it has cooked 6 minutes on the first side. After my food had been on the grill for 5 minutes, I started hearing this “whooshing” sound and jumped up to see what was happening. I went over to the grill and noticed flames were coming out the sides of the cooking area. I was going to open the lid to the grill to alleviate the flames, when I noticed flames were also within the bottom cabinet area (where the propane tank sits). I would have attempted to turn the propane tank off; however there were too many flames within the cabinet area to stick my hand in there. As these few seconds went by, I suddenly heard a loud popping sound, like a firecracker. At that point, it was very clear to me that the grill was about to explode. So I ran into the house and called 911. While I was on the phone with 911 within by kitchen, I heard a loud boom. That’s when the first explosion took place. So I ran out to my front yard to get as far as away from the grill as possible while I was on the phone with the fire department. At that time, I heard a second loud boom while I was on the phone with 911 and told the fire department to hurry. I was fairly certain that the back part of home was going to catch fire from the explosions, but thankfully that did not happen. I was not injured.

Model
Weber Spirit E-210
Serial number
DD6190698
Bought from
Home Depot
Bought
Mar 24, 2012
Where
Fort Worth, Texas: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120911-D78AD-2147463851. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 9, 2012, sent to the company Sep 14, 2012, published by CPSC Sep 28, 2012

The product, in the report: The plastic nut that attaches the fuel hose for the Weber BBQ grill to the propane tank fails by cracking. Model: 228/622xxxx Serial: DO0277836

The connection between a Weber Platinum propane BBQ grill and a 20 pound propane tank failed. I have had 2 such failures this year. In each case the black plastic threaded connector, the nut that connects the supply hose to the tank, failed by cracking apart. I suspect a thermal expansion mismatch between the plastic and the brass parts on the tank. The BBQ is outside, mostly shaded and the connection is in the shade, but subject to daily temperature fluctuations. If you do not notice the crack and turn the tank on propane will leak out creating a fire hazard.

Model
Weber BBQ grill 228/622xxxx
Serial number
DO0277836
Bought from
Ace Hardware, Texas
Bought
Sep 8, 2008, about then
Where
Seabrook, Texas: Home/Apartment/Condominium
Who was involved
Age 64, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120909-4BC6D-2147463920. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 3, 2012, sent to the company Sep 11, 2012, published by CPSC Sep 25, 2012

The product, in the report: Brand new Weber Genesis S-330

The Weber Genesis S-330 was purchased new from Lowe’s in West Windsor NJ. It was delivered on 08/30 and setup as per instructions in the manual. The regulator leaked as soon as the propane gas tank was opened. Lowe’s was informed the same day and the grill was replaced on 09/01 at around 9 AM. This one did not leak after original installation and passed the soap-solution test. At 6 PM on 9/1 the grill was put to use. After about 30 minutes, the regulator attached to the propane cylinder caught fire, with the fire engulfing the interior of the grill cabinet. The thermal nut did not shut off. The flame kept on increasing for about 6-8 seconds during the time it took to access the grill, get the protection and shut off the tank tap.
Melted plastic is still stuck to the cloth used to shut off the valve and the hand suffered scalds with burnt hair. The regulator periphery has melted.
Hopefully this will be investigated.

Model
Genesis S-330
Serial number
AA 0814873
Bought from
Lowe’s
Bought
Aug 23, 2012
Where
Kendall Park, New Jersey: Home/Apartment/Condominium
Who was involved
Age 32, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20120902-FF595-2147464146. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 13, 2012, sent to the company Aug 28, 2012, published by CPSC Sep 19, 2012

The product, in the report: Weber Spirit Grill

Our weber grill (spirit) caught on fire. The fire destroyed the control knobs and the lines from the propane gas to the control knobs. Thankfully, we saw the fire and immediately took the propane gas away and contained the fire. The grill was turned off but the propane gas was not. We are not sure what caused the fire but it could have been out of control if we were not in the immediate area to douse the fire. We only had the grill for two years and used it at least an average of two times during the summer months.
Thank you.

Model
Weber Spirit Grill
Bought from
Amazon
Bought
Jun 13, 2010
Where
Philadelphia, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120813-AA43B-2147464815. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 31, 2012, sent to the company Sep 4, 2012, published by CPSC Sep 18, 2012

The product, in the report: Gas grill

The consumer stated that the regulator on the grill leaked gas posing a fire hazard. He stated that he was affraid that if it leaked inside the grill it could cause an explosion.
The consumer stated that he tested the regulator with soap bubbles to verified that it was infact leaking gas.
The consumer stated that he was not injured. The consumer stated that there was no damages to his home structurer.
The consumer stated that he contacted the manufacturer and they mailed out a new regulator on 07/23/2012 (est.). The consumer stated that when he installed the regulator to the propain tank it was still leaking gas.
07/29/2012 The consumer stated that he decided to go to the retailer and they informed him that they would provide a new regulator. The consumer stated that he installed that new regulator and he has not had any problems.
The consumer stated that he believes this product should be investigated due to the fire hazard that it poses.

Model
6519099
UPC
Unknown
Serial number
AU1014705
Bought from
Lowes
Bought
Jun 1, 2012, about then
Where
Blanchard, Pennsylvania: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber Genesis, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120731-3849F-1263265. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 3, 2012, sent to the company Jul 13, 2012, published by CPSC Jul 27, 2012

The product, in the report: Weber spirit e310

I was going to use my weber grill and smelled gas. I found there wasa hole in the hose which connected to the gas tank. It must have been gnawed at by a squirrel or other animal. Thank goodness I noticed this as it could have exploded! Weber needs to protect the hose with a hard cover. I spoke with them and they said a cover is available but it does not come with the grill. I highly recommend that the hose should with a hard cover on it.

Model
E310
Serial number
NT6405198
Bought from
Karls
Bought
Sep 14, 2007, about then
Where
Montville, New Jersey: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120703-87744-2147466032. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jun 20, 2012, sent to the company Jun 27, 2012, published by CPSC Jul 12, 2012

The product, in the report: Weber Spirit E210 Gas Grill Model #4411411 - S/N DE6182604

Weber Spirit E210 Gas Grill - Model #4411411 - S/N DE6182604
Homeowner was preparing to use grill and heard a hissing sound coming from the valve connection to the propane tank. She tightened it and the hissing worsened. She then loosened it a little and it stopped. She lit the grill and shortly afterword the hissing started again. She once again went to adjust the connection and upon doing so the leaking gas ignited. The homeowner received 1st degree burns to her arm and her hair was burned.
The fire investigation determined that a faulty valve connection from the grill to the propane tank was a result of the incident.

Model
Spirit E210 Gas Grill Model #441141
Serial number
DE6182604
Where
Greenwich, Connecticut: Unspecified
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, Seen by Medical Professional

CPSC report 20120620-3BC4C-2147466424. Submitter: Public Safety Entity Search for it on SaferProducts.gov
Hurt, no treatment
Made May 18, 2012, sent to the company May 29, 2012, published by CPSC Jun 12, 2012

The product, in the report: Weber Q320 gas grill

Repeated flare ups when starting grill. Burned self. Gas line on grill also started on fire within a couple minutes after starting grill.

Model
Q329
Bought
Jul 21, 2010, about then
Where
Unspecified: Unspecified
Who was involved
Age 27, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20120518-6F164-2147467457. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 13, 2012, sent to the company May 21, 2012, published by CPSC Jun 5, 2012

The product, in the report: Weber Genesis E-330 Liquid Propane Gas Grill Model 6531001

I have a Weber Genesis grill and was using it a few days ago (5/5/2012). The fuel hose caught on fire which melted the rubber hose. A hole erupted on the hose that then spewed propane out until I was able to shut it off. Upon investigation, I determined that Weber incorrectly assembled the hose. The rubber hose from the propane tank is connected to what they call a bulkhead. From the bulkhead a metal flex tube is connected to route the fuel to the grill and side burner. On this bulkhead they inserted the rubber hose where the metal one should have been. The rubber hose touched the hot grill tray which caused the fire.
I was fortunate, this could have been much worse.
Repeated calls and e-mails to Weber have not been positive. They refuse to accept responsibility which is why I am reporting this issue. I am concerned that there may be other grills with the same issue.
Regards,
[REDACTED]

Model
Weber Genesis E330 6531001
Serial number
AA0332325
Bought from
Peter’s True Value, Michigan
Bought
Dec 20, 2011
Where
South Lyon, Michigan: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120513-6DE4B-2147467645. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 9, 2012, sent to the company May 16, 2012, published by CPSC May 31, 2012

The product, in the report: Weber Summit S-650 LP Gas grill

Repeated failure of corrigated aluminum supply line to distribution manifold. Tubing develops hole in supply line leaking LP gas out the right side of unit creating flash fire situation. This is second failure as tube has been replaced for same defect.

Model
S-650
Serial number
DL1747428
Bought from
Electrical Distributing, Oregon
Bought
Dec 25, 2007
Where
Gainesville, Florida: Home/Apartment/Condominium
Who was involved
Age 59, Male
The reporter’s relation to them
My Friend / Neighbor / Co-worker
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120509-4FFC5-2147467760. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 17, 2012, sent to the company Apr 24, 2012, published by CPSC May 8, 2012

The product, in the report: weber genesis 330 natural gas grill

I purchased a Genesis 330 by Weber. I had the same problem as another incident previously posted by another consumer. The knobs on this grill are so light to turn on that when you put the cover on, they turn on by the weight of the cover. This caused the leaking of gas. When I called the companyIi was given a detailed explanation on how to correctly put on a WEBER cover to avoid this problem. I was told I had to hold out the cover so the cover did not touch is sensitve knobs. To me these knobs are a danger waiting to happen. I was not told by Weber that this had been reported previously by a consumer. When I called to ask about this I was told that they knew nothing about the other complaint. I find it hard to believe that a consumer would write a report to you before calling Weber as I did at least 10 times. So, I am wondering if this is a problem that does not comply to safety standards or whether this could create a hazard that the compnay should tell consumers about. I think this should be investigated.

Model
weber genesis 330
Serial number
AU 0097150
Bought from
lowes
Bought
Mar 17, 2012
Where
cherry hill, New Jersey: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120417-998C2-2147468357. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Apr 1, 2012, sent to the company Apr 10, 2012, published by CPSC May 1, 2012

The product, in the report: 3-burner natural gas 4-wheeled hinged lid barbecue grill\ Genesis E310 Natural Gas Barbecue Grill Part Number 6619099 Serial Number AU 0268033

We would be interested in filing a report on this matter.
You can file a report by calling us at 1-800-638-2772, between 8:00am & 5:30pm, Monday - Friday, EST., or you can use the link below. https://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.aspx If you would prefer for us to call you, please provide us with a time frame between 8:00 and 5:30pm, EST., Monday – Friday and we will attempt to call you at that time. [REDACTED] From: emailform@cpsc.gov [mailto:emailform@cpsc.gov] Sent: Friday, March 30, 2012 4:39 PM To: Center, Information Subject: Message from Email Form
03/30/2012 16:35:09
Name = [REDACTED] Organization/Affiliation = Daytime Phone = cell: [REDACTED]; home [REDACTED] E-mail address = [REDACTED] Message = 03/30/2012 16:10:16 I have 2nd degree burns of my face, scalp, lips, neck, eyelids and arms from an exploding fireball from my new 3-burner Weber natural gas 4-wheeled barbecue grill, and 2 small 3rd degree burns - one on my scalp and the other on my Rt. forearm. I am a retired doctor and am taking care of the burns myself..I purchased the grill from Lowe’s Home Improvemenmt on Peachtree Industrial Blvd in Atlanta GA and still have the receipt.. I cooked a steak on the grill \using 2 of the 3 burners, and after cooking the steak I shut both burners “off.” After supper and clearing the table, I closed the grill.The grill is expensive, and to protect it from bird-droppings i had purchased the heavy fire-retardent cloth made by Weber specifically for this product.. I put the cover over the closed grill, but it was heavy and hard to handle. I had to tug several times to position the cover over the grill properly. During this time, I suspect the grill cover moved the knob for the Right burner to the “open” positionn. A few hours later I went outside to bring in the dog for the night, and I smelled gas. I removed the grill cover and opened the lid, and found the Right burner to be in the “open” position. I turned the burner knob back to the “off” position, and waited a few moments for the gas to dissipate. I did not want gas contaminating my patio, and to clear the air of any gas remaining, I pushed the “ignite” button. A huge fireball - the size of the top of a card table - burst out of the grill and burned me. If someone else might try to pull the grill cover snugly down over the grill and also unknowingly turn the burner valve to the “open” position, and then if some child thrw a basketball at the grill, or a dog jumped up aganst the grill and pushed the “ignite” button with its foot, or if a senior citizen with a mobility disorder stumbled against the grill and pushed the button, there would be a similar, large, dangerous, and potentially deadly explosion. This a is a very dangerous and potentially life threatening situation and requires urgent immediate, and decisive preventative action by your authority. I have made a copy of this letter and I expect a reply.I will contact my Congressman and the Attorney General for the State of Georgia if one is not forthcoming soon. Very truly yours, [REDACTED]

Model
Genesis E310 Natural Gas Barbecue Grill
Serial number
AU 0268033
Bought from
Lowe’s Home Improvement Store
Bought
Mar 20, 2012, about then
Where
Atlanta, Georgia: Home/Apartment/Condominium
Who was involved
Age 73, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, Level of care not known

CPSC report 20120401-E8B22-2147468770. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 20, 2012, sent to the company Feb 28, 2012, published by CPSC Mar 13, 2012

The product, in the report: Weber Gas Grill

My Weber gas grill caught fire and burned both it and the surrounding area. The fire occurred after I used it. I then turned off the three valves but a few minutes later a fire occurred in the venturii tubes. It burned up the side of the grill plus burned surrounding items and part of a tree trunk. We put it out with a garden hose.
The grill was relatively new and was purchased in assembled condition.

Model
Genesis E310
Serial number
AD0634392
Bought from
Lowe’s
Bought
Oct 25, 2010
Where
Yardley, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120220-8327F-2147470019. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 10, 2012, sent to the company Feb 21, 2012, published by CPSC Mar 6, 2012

The product, in the report: Gas Barbque with cart.

I purchased a new Weber model S310 gas grill and assembled it per the included instructions. During the first several uses I would find that the burner control knobs would come on while doing other tasks. Example grilling for two people and only turning on and starting just one burner and while cooking I would find that one or both of the other burners on and not lit. Also I would find the burner control knobs on while installing or removing the weather protective cover. I now have to double and triple check that the burner control knobs are turned off whenever I am doing any tasks on or around the grill and make sure that the propane is turned off and stays that way until it is to be used and continue checking them while it is in use. I called Weber Customer Service and was told that there is nothing wrong with the shutoff mechanisims. I also went to several stores that sell Weber Gas Grills and looked at 50 different 310 Grills and found that 40 of them operated the same as mine and the burner control knobs would not lock in the off position, but the other 10 would lock and there would be no inadverent unlocking of them. When checking other models of Weber grills I found that they do have very positive locking of their burner controls and there is no inadvertant unlocking possible. So I find that this style of grill is inherently UNSAFE and the potential for an explosion and or fire is very high. I beleive that the the burner control mechanisims should be recalled and replaced, before someone is injured.

Model
Genesis S310
Serial number
AA 1065520
Bought from
Rich’s for the home
Bought
Jun 16, 2011
Where
Kent, Washington: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120210-DF490-2147470335. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Feb 4, 2012, sent to the company Feb 13, 2012, published by CPSC Feb 28, 2012

The product, in the report: propane grill

I attached a new propane tank to our outdoor grill and turned on the burners, which lit as they were supposed to. However I heard a hissing noise from under the grill so turned off the burners and opened the doors of the cabinet below the grill. A fireball erupted from under the grill and lit my hair on fire, burning my right hand and face. I rolled on the grass to extinguish the fire, luckily wearing nonflammable clothes, and only suffered first degree burns and loss of some hair.

Model
4430301 Spirit SP-320 Grill
Bought from
Strosniders Hardware Store, Maryland
Bought
Nov 29, 2010
Where
Washington, District of Columbia: Home/Apartment/Condominium
Who was involved
Age 56, Female
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

CPSC report 20120204-02EB6-2147470601. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 14, 2011, sent to the company Nov 22, 2011, published by CPSC Dec 7, 2011

The product, in the report: Weber Genesis E-310 Natural Gas Grill

The incident relates to a new Weber natural gas grill purchased in the spring of 2011. In the ~20 times that we have used the grill and then put the cover back on (which came with the product), on 3 occasions, we have gone to our driveway/out back on the deck only to smell a strong odor of natural gas. Upon further investigation, we have figured out that the gas on the grill was turned on by the cover.. in other words, the amount of pressure needed to move the control knob to open the gas was so minimal, that replacing the cover over the grill was enough to turn it on. We are so lucky that someone did not walk back there with a cigarette, as we would have significant property damage and worse.. the potential for someone to get very hurt! As a Weber grill owner previously (last one we had for 10 years), not once did this happen on our old model!! That said, I am very sad to share the actual correspondence from Weber (below)... who first claims that they recommend that you shut off the gas after each use (although this warning/recommendation is NOT in the owner’s guide), and the secondly, advises me “to be more careful”. Very disappointing for a clear safety issue for their product, and one that clearly was not the same on prior models (where the same event did not occur)
Actual correspondence with Weber Customer Service provided below :
From: [REDACTED] To: support@weberstephen.com Subject: RE: Ticket: [REDACTED] Re: Weber Genesis E-310 - safety hazard Date: Mon, 14 Nov 2011 06:19:54 -0500
You see, this is very interesting to me being as we just replaced our old Weber of 10+ years with this one. On that one, there was more pressure required to turn the gas on with the control knobs, and not once in 10+ years did putting on the cover EVER turn on a knob. Seems to me that you did have a design that was different.
In addition, in my previous email, I asked for the page # on the owner’s guide that gives this warning. I read through the 20+ warnings and did not come across it. Please advise.
Thanks for putting the blame on the consumer, surely not the customer service or concern I would expect from Weber. In an effort to prevent others from putting their life and property in jeopardy, I will be pursuing this with CPSC with fervor. There is a serious flaw that I am sad to see has not been taken seriously by Weber.
> From: support@weberstephen.com > To: [REDACTED] > Subject: Ticket: [REDACTED] Re: Weber Genesis E-310 - safety hazard > Date: Sun, 13 Nov 2011 18:37:38 -0600 > > > Hello again, > > Thank you for your reply. There really isn’t anything that can be replaced that will change the situation. The only thing that can be different is to be more careful when putting the cover on or shutting the gas off at the valve. > > Thank you, > > [REDACTED] > Customer Service Representative > Weber-Stephen Products LLC > 1890 North Roselle Road > Suite 308 > Schaumburg, Il 60195 > Phone [REDACTED] > Fax [REDACTED] > www.weber.com > > When replying via E-Mail, please leave this message intact as it will help us respond faster. > > ----------------------------- > From: [REDACTED] > Sent: 2011/11/13 17:11:48 > To: support@weberstephen.com <support@weberstephen.com> > Subject: Weber Genesis E-310 - safety hazard > > Please let me know on what page of the owner’s guide that this instruction exists. It takes away the “ease” of natural gas, if the gas line needs to be shut off between uses. > > Do you think the CSPC will have the same opinion? > > Sent from my [REDACTED] > > On Nov 13, 2011, at 3:53 PM, support@weberstephen.com wrote: > > > Hello, > > > > Thank you for your e-mail. We recommend you turn the gas off at the shutoff valve everytime you are done grilling. > > > > If you need further assistance, please let me know. > > > > Thank you, > > > > [REDACTED] > > Customer Service Representative > > Weber-Stephen Products LLC > > 1890 North Roselle Road > > Suite 308 > > Schaumburg, Il 60195 > > Phone [REDACTED] > > Fax [REDACTED] > > www.weber.com > > > > When replying via E-Mail, please leave this message intact as it will help us respond faster. > > > > ----------------------------- > > From: [REDACTED] <BR>Sent: 2011/11/13 06:51:16 <BR>To: support@weberstephen.com <BR>Subject: Weber Genesis E-310 - safety hazard > > Dear Weber Support, > > I am writing to ask for assistance regarding a Weber Genesis E-310 (natural gas) that we purchased this spring 2011. There have been 3 instances in the last 6 months, where we have walked outside in the morning (sometimes days after last using the grill) to the overwhelming smell of gas in the air. Each time we found that one of the control knob had been turned on. We then noticed that when we replace the grill cover, the pull of the cover on these knobs was enough to turn them on (no push and turn or other safety mechanism that prevented them from turning with just this little pressure). So we have determined that the Weber grill cover that we bought with this model, is turning the knobs and opening up the gas line ... causing a very, very unsafe condition... imagine what would have happened had someone innocently walked around the corner of our deck lighting a cigar/cigarette!! We need a solution to this issue, as it is a product safety issue that poses a serious risk to our family and our property. > > Please advise. > > Thanks, > > [REDACTED]

Model
Genesis E-310 Natural Gas
Bought from
Gerhard’s Appliance
Bought
Apr 11, 2011, about then
Where
North Wales, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20111114-ED145-2147473360. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 4, 2011, sent to the company Oct 13, 2011, published by CPSC Oct 27, 2011

The product, in the report: Weber Spirit Gas Grill Model #310, serial # DE1326331

Weber Gas Grill model#310, serial number DE1326331.
Purchased at Home Depot, May 2010.
On Tuesday, October 4th at approximately 5:10pm, the #2 control interface on the grill caught fire, flames shooting up out of the control interface and melting the knob. Owner immediately shut off gas, threw baking soda on control pad and put fire out. Called Wadsworth City Fire Department at approximately 5:20pm. Chief [REDACTED] of the Wadsworth City Fire department inspected the grill. His opinion at the time was a failure of the regulator connected to the control interface. He may be reached at [REDACTED].
Called Weber Grill Company at approximately 6:30pm to report incident. Weber representative attempted to indicate it was the fault of owner for not removing burners and running wire coat hanger through them. Advised them we would file report with CPSC and Consumer Reports.

Model
Spirit 310
UPC
Unknown
Serial number
DE1326331
Bought from
Home Depot
Bought
May 1, 2010, about then
Where
Wadsworth, Ohio: Home/Apartment/Condominium
Who was involved
Age 48, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20111004-3F0D4-2147474668. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 21, 2011, published by CPSC Sep 12, 2011

The product, in the report: Weber Spirit E-310 LP gas grill, model number 4421001

Purchased a Weber Spirit E-310 from Lowe’s in the spring 2011. This commentary is being written in August 2011. I was grilling today and walked away for 3 minutes. The cover was closed. When I returned, the entire grill, grates and everything--were on fire. It was contained internally under the lid, but part of the grill that was on fire was close to the propane tank.
Many of the internal parts were scorched from the heat. If I had not returned within a couple of minutes, the fire was significant enough to potentially burn the grill, cause an explosion or touch the house.
...feeling dumb and lucky.

Model
Weber Spirit E-310
UPC
077924211003
Serial number
BH9067797
Bought from
Lowes
Bought
Mar 27, 2011, about then
Where
Webster, New York: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20110821-D488E-2147476049. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 16, 2011, published by CPSC Sep 8, 2011

The product, in the report: Weber Q Model 200 Gas Grill

In my Weber Q gas grill, the fuel tube split open and the insides exploded into flames. Luckily, I had a very small tube of propane fuel attached, had I one of the large containers of propane attached, my deck might have been engulfed in flames. It took about 5-10 minutes before the flames stopped. I contacted Weber and they advised me they would only replace the insides. I feel they should have replaced the entire grill.
This still could have been very dangerous. I was nearby and moved the grill away any wood.

Model
Weber Q
UPC
?
Serial number
DO0986208
Bought from
Home Depot
Bought
Jul 29, 2005
Where
Mashpee, Massachusetts: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20110816-80EB1-2147476184. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jul 18, 2011, published by CPSC Aug 9, 2011

The product, in the report: Weber Spirit Gas Grill, Model #89525, S/N DI6024194. Propane Grill

The other evening, I fired up the Weber Gas Grill and got it warmed up. I turned the heat down once I had preheated it to burn off the crusty things. I put on an ear of corn wrapped in foil to reheat it, and went inside. Looking out the kitchen window as I was preparing to return with some other food stuffs, I notices some flames at the end of the grill where the propane tank is and the burner controls are located. I thought perhaps there was some greasy stuff still on the grill still flaring up.
As I got closer, things did not look right. I looked up under the burner control panel and discovered that the all three burner controls were in flames. They have plastic assemblies that were burning and dripping hot plastic. Somewhat foolishly, I tried to dodge the dripping flaming hot plastic to shut off the propane tank. I did get some flesh burned off a finger from the molten plastic in my pursuit. I eventually got the cylinder off, and slowly the burner controls died down and I blew them out. The controls below are a total loss and the burner knobs are trashed from melting by the heat below.
So from one perspective, no harm (less one burn), no foul as everything was contained. However having a devious mind, the thought occurred to me that many folks have units like this sitting on a wooden deck. The dripping plastic is like flaming tar balls and is burning all the way to the ground. The splat will continue to burn on the surface it hits. Potentially things could get real ugly. We had stone and sand below our unit, so the supplemental fuel source was not a big deal.

Model
89525
UPC
7794206809
Serial number
DI6024194
Bought from
Sears
Bought
Jun 2, 2007, about then
Where
McKinney, Texas: Home/Apartment/Condominium
Who was involved
Age 60, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber Spirit Gas Grill, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20110717-20238-2147477133. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jul 7, 2011, published by CPSC Jul 28, 2011

The product, in the report: Stainless Steel outdoor Weber gas grill.

Just purchased a new Weber outdoor gas grill to replace my old grill that had served me well for many years. The first time I used it, I received a painful burn on my left palm when it came in contact with the arm that closes the grill top.... Weber spirit gas grill, natural gas #89963 also has BB9012308
I consider this a serious design flaw. My old grill had a stand alone handle design to lift and lower the hood. On the new Weber, the handle merges with the sides of the grill so it is not apparent that you are coming into contact with very hot metal.

Model
Spirit
Serial number
BB9012308
Bought
Jul 1, 2011
Where
Cockeysville, Maryland: Home/Apartment/Condominium
Who was involved
Age 60, Female
The reporter’s relation to them
Self
As this report names them
Brand Weber, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20110707-AAB59-2147477477. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 29, 2011, published by CPSC Jul 22, 2011

The product, in the report: Weber Genesis S-320 Stainless Grill

This is a copy of an email sent to Weber regarding a fire hazzard with a Genesis grill. FIRE HAZZARD
Weber Genesis Gas Grill s/n DI1656236 purchase date 06/29/07
To Whom It May Concern,
At least early last year I had noticed a large burn mark on the left side frame panel and although I was not happy about the appearance I thought it came about because of the heat from the grill. When I started to use the grill this year, flames started to come up outside the grill between the left side of the grill box and outside burner of the left side of the grill and therefore I shut it down immediately. Upon inspection, I found two holes in the left side of the grill box and contacted your customer service department. After providing a description of the problem they asked me to inspect the burner tubes and the crossover pipe. The conclusion made was that there was a defect in the weld holding the middle tube causing it to come loose and burn a hole in the side of the grill. The offer was made to replace the parts which I appreciate, but taking the entire grill apart is not a job for a layman. In addition, I feel that this is a dangerous condition precipitated by a poor design or weld which could have resulted in bodily injury. I was told that there was not a recall on this product which I will investigate further, and if there is not, I will try to initiate one. I find it difficult to believe that this was a fluke and other consumers could be exposed to possible injury. This is not my first Weber Grill and my other grill is at least twice the age and is still in very good condition. I feel that offering parts to correct a dangerous situation and not offering the labor or a replacement is just a token gesture at best. I have forwarded you the pictures you requested and will also forward the contents of this email to the CSPS.
On March 6, 2007, the US Consumer Product Safety Commission released a memo, Release #07-122, regarding a recall on Weber Gas Grills and a Fire Hazard on a number of grills including the one which I own, model Genesis S-320 3780001. Perhaps this condition should also be reviewed as well. Please contact me at your earliest convenience to resolve this issue at the contact information below.
Awaiting your anticipated cooperation,
[REDACTED] [REDACTED] Res: [REDACTED] Cell: [REDACTED] Email: [REDACTED]
The information contained in this e-mail, including any attachment(s), is intended solely for use by the named addressee(s). If you are not the intended recipient, or a person designated as responsible for delivering such messages to the intended recipient, you are not authorized to disclose, copy, distribute or retain this message, in whole or in part, without written authorization from Sender. This e-mail may contain proprietary, confidential or privileged information. If you have received this message in error, please notify the sender immediately. Thank you for your cooperation.
(note to CPSC - Pictures available on request)

Model
Weber Genesis S-320 3780001
Serial number
DI1656236
Bought from
PC Richards and Son
Bought
Jun 29, 2007
Where
Ramsey, New Jersey: Home/Apartment/Condominium
Who was involved
Age 61, Male
The reporter’s relation to them
Self
As this report names them
Brand Weber-Stephen Products, made or sold by Weber-Stephen Products LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20110629-ADEBF-2147477706. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 28, 2026 and checked Oct 28, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Weber gas and propane grills

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