Quadra Fire other grills or stoves
1 report to CPSC, the latest made Sep 14, 2014. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Sep 14, 2014the latest report was made
- Sep 14, 2014the earliest
- 0with the company’s comments
- Brand
- Quadra Fire
- Maker
- HEARTH AND HOME TECHNOLOGIES INC.Makers, importers or sellers, as the reports name them
- Product
- Other grills or stovesCPSC’s product type: Other Grills or Stoves (code 3233), in Yard & Garden: Grills & Accessories
By month
The numbers, as a table
| Month | Reports |
|---|---|
| September 2014 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Sep 14, 2014, sent to the company Sep 22, 2014, published by CPSC Oct 14, 2014
The product, in the report: Quadra Fire santa fe pellet stove insert model model# SANTAFEI-MBK and/or serial# 007015 00215
---------- Forwarded message ---------- From: [REDACTED] Date: Tue, Mar 25, 2014 at 8:32 AM Subject: [REDACTED]’s info To: [REDACTED]
Sorry about the delay, used [REDACTED] instead of [REDACTED],received error notice this AM. [REDACTED] when you have time give me a call, I do not think [REDACTED] will call me with out talking with you first. [REDACTED] [REDACTED], This this is the information that we talked about. I called [REDACTED] on Friday March 14, 2014 8:47 AM as per our conversation that week. I was only able to reach his voice mail & did leave a message with my phone no., Ref# & asked for him to call & discuss my concerns on this matter. Hearth & Home Customer Rep [REDACTED] Direct Phone [REDACTED] ref# [REDACTED] serial # [REDACTED] [REDACTED], after 3 control board failures, each one resulting in the unit still igniting & continuously feeding feeding pellets I now have a real safety concern with this units control board logic function. Along with the last control board, a complete new power supply & wiring harness was installed & still failed with the same outcome. A new auger motor was installed as the original one failed the day after the until was rewired. I will not put any Quadra Fire unit back in my home as I feel the control board is a real safety hazard, when it fails & still tries to ignite along with continuous feeding pellets. Another safety concern, is that the power supply is a fused unit & with all the control board failures as well as the auger motor problem I have never had a blown fuse. The attached document has the contact web sites I will contact if Hearth & Home does not take care of you & my safety concerns with the control board problems. Please feel free to forward or share all or any portion of this E-Mail with [REDACTED] or anyone [REDACTED] wishes if he is not able to handle this matter. . Thank You [REDACTED] Phone [REDACTED] E-Mail [REDACTED] Sun, Apr 27, 2014 at 9:38 PM To: [REDACTED]
[REDACTED], This is a forward of the original response after our phone conversation on the response you received from Hearth & Home Technologies. I have also included photo’s I took & showed you Friday on the way up to your store to pick up my insert, along with the photo of the polarity ground test photo of your power outlet. [REDACTED], Hearth & Home Technologies should have my phone number & E-Mail from my original E-Mail to you after I dropped of my insert that you sent to them with my concerns. As I said Friday, I feel bad you had to experience what I went through 3 times & with a control box board that already had failed. I will pursue this with the agencies I listed on my original E-Mail if Hearth & Home Technologies does not acknowledge & respond to my concerns whether directly to me or through you. [REDACTED] please forward this E-Mail to your contact source. [REDACTED] please contact me if Hearth & Home Technologies does not respond. I will try to contact them directly before I take any further action. Thank You [REDACTED]
- Model
- SANTAFEI-MBK
- Serial number
- 007015 00215
- Bought from
- Jacobson Heating
- Bought
- Sep 1, 2010, about then
- Where
- Kingsford, Michigan: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Self
- As this report names them
- Brand Quadra Fire, made or sold by HEARTH AND HOME TECHNOLOGIES INC.
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.