Hearth Record

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Char-Griller other grills or stoves

4 reports to CPSC, the latest made Jun 12, 2023. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 4reports to CPSC
  • Jun 12, 2023the latest report was made
  • Aug 16, 2012the earliest
  • 0with the company’s comments
Brand
Char-Griller
Maker
A&J Manufacturing, LLCMakers, importers or sellers, as the reports name them
Product
Other grills or stovesCPSC’s product type: Other Grills or Stoves (code 3233), in Yard & Garden: Grills & Accessories
Other ways the reports write the brand (1)

“Chargriller Duo professional grills and smokers”

By month

1 report from July 2022 to June 2023; the most in June 2023, 1. 3 earlier reports, since August 2012, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
June 20231
October 20181
May 20181
August 20121

How badly anyone was hurt

  • First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
  • No one hurt 3 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Jun 12, 2023, sent to the company Jun 14, 2023, published by CPSC Jun 29, 2023

    The product, in the report: This is a Char-Griller Pellet smoker, model 9020, serial number R0014300B.

    I own a Char-griller Model 9020 Pellet Smoker/Grill. The grill was “off” (it has a rotating switch to turn it on). The grill started by itself and ignited the pellets starting a small fire since the cover was on the grill. I noticed the fire right away and unplugged the unit. I re-confirmed that the unit was OFF but it turned on spontaneously. I tried contacting Char-griller and their recorded line stated that they do not speak with customers directly, but to send a message via their website which I did on June 1st. I received an automated reply that somebody would get in touch with me (automated case # [REDACTED]) within 5 business days but nobody called or wrote. This is a serious fire hazard and should be addressed. Since the company won’t even take a report of the issue, I thought that the most prudent thing would be to report it to your offices.

    Model
    9020
    UPC
    Unknown
    Serial number
    R0014300B
    Bought from
    Lowes
    Bought
    Jun 15, 2021, about then
    Where
    Gladstone, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Char-Griller, made or sold by A&J Manufacturing, LLC
    How badly, in CPSC’s words
    Incident, No Injury
  2. First aid

    Made Oct 9, 2018, sent to the company Oct 19, 2018, published by CPSC Nov 9, 2018

    The product, in the report: Chargriller Professional grill and smoker, Duo char grille ,one side lpg and other charcoal black in color

    While using the gas portion of the dual side bbq pit, one side charcoal and other lpg, the gas line going from regulator burned against bottom of grill because it was to short and contacted grill. Did`nt notice until had a fire under grill which was small enough to turn bottle off before a catastrophic explosion occurred. Although incurred minor burns not sufficient to receive professional medical care it was very scary. Someone with less were with all would have had a serious situation.

    Model
    Chargriller Duo Professional grills and smokers
    Bought from
    Lowes, Louisiana
    Bought
    Jun 11, 2018
    Where
    moss bluff, Louisiana: Mobile/Manufactured Home
    Who was involved
    Age 65, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Chargriller Duo professional grills and smokers, made or sold by A&J Manufacturing, LLC
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  3. No one hurt

    Made May 23, 2018, sent to the company Jun 28, 2018, published by CPSC Jul 13, 2018

    The product, in the report: 9020 Wood Fire Pro Pellet Grill

    We purchased a model9020 Wood Fire Pro® Pellet Grill from Lowes (#3168 in Bear, DE) on 25 March 2018. Upon its first operation, we experienced a flame out blast which blew the lid open. There was a fire inside the main grill body. This fire had to be extinguished.

    We phoned Char-Griller’s (C-G) Customer Service line and a Customer Service Representative (CSR) told us the 9020 “ ... is known for having been wired backwards.” The CSR talked us through disassembling the digital control unit and reversing the power feed from the auger and draft fan. We became concerned that such a “known” issue wasn’t handled by a product safety recall or through some other proactive corrective action. And that their way of repairing their products were to have the consumer take directions by phone to rewire and repair their products.

    Next we realized that the fire rod or igniter was not working as described in the Owner’s Manual. On the next call to their support line, the CSR explained how I needed to, once again, disassemble the digital control and send pictures to C-G for a visual review to determine if there were other problems with the assembly and manufacturing of the grill. I was informed that C-G would not incur the expense of” randomly shipping parts out in an attempt to correct every problem.”

    At that point I determined I was not about to act as a surrogate repair engineer to repair a faulty product in hopes that all of the manufacturing errors would be diagnosed from a smart phone picture.

    Char-Griller issued an RTM statement to return the product to the place of purchase but would not agree to reimburse us for all the C-G auxiliary products purchased - vinyl cover {part #9155) & bag of pellets (part# 9620) and for the ancillary costs associated with the purchase (transportation back to Lowes, etc ... ).

    I believe that Char-Griller I A&J Mnf. is knowingly selling a product that was manufactured unsafely and is negligent.

    I feel the DE F&CPD should investigate this public safety issue.

    additional emails: [REDACTED]; VP of Sales - [REDACTED]; Manager of Customer Service - [REDACTED]

    Model
    9020 Wood Fire Pro
    Serial number
    CAP09020003490B
    Bought from
    Lowe’s, Delaware
    Bought
    Mar 25, 2018
    Where
    New Castle, Delaware: Unspecified
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Char-Griller, made or sold by A&J Manufacturing, LLC
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Aug 16, 2012, sent to the company Aug 30, 2012, published by CPSC Sep 14, 2012

    The product, in the report: Char-griller Duo 5050 It is a combination gas & charcoal grill with a side burner

    We were using the side burner on our grill to do a seafood boil. The gas hose melted at the connection to the burner and caught on fire. The hose was shooting propane & fire on our wood deck. Luckily we were standing near it and could shut off the valve on the gas tank. No one was injured. 2 months later, our friend with the same grill had the same thing happen to him.

    Model
    Duo 5050
    Bought from
    Lowe’s
    Bought
    Jun 1, 2010, about then
    Where
    High Springs, Florida: Home/Apartment/Condominium
    Who was involved
    Age 32, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Char-Griller, made or sold by A&J Manufacturing, LLC
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Other grills or stoves

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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