Soft Play other playground equipment
1 report to CPSC, the latest made Aug 21, 2025. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Aug 21, 2025the latest report was made
- Aug 21, 2025the earliest
- 0with the company’s comments
- Brand
- Soft Play
- Maker
- SOFT PLAY LLCMakers, importers or sellers, as the reports name them
- Product
- Other playground equipmentCPSC’s product type: Other Playground Equipment (code 3219), in Sports and Recreation: Playground Equipment
By month
The numbers, as a table
| Month | Reports |
|---|---|
| August 2025 | 1 |
How badly anyone was hurt
- Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
Emergency room Made Aug 21, 2025, sent to the company Aug 26, 2025, published by CPSC Sep 10, 2025
The product, in the report: A rolling cylinder which was part of what appears to be a kid conveyor, manufactured by Soft Play, onto her shoulder. The rolling cylinder, shaped like the Soft Play log roll, was composed of a synthetic material, was turquoise in color, and was horizontally suspended off the ground.
On May 17, 2025, a six-year-old girl was playing at the McDonalds at 32 Broadway in Norwood, MA, in what appears to have been a McDonalds Play-Place. The child fell off of a rolling cylinder which was part of what appears to be a kid conveyor, manufactured by Soft Play, onto her shoulder. The rolling cylinder, shaped like the Soft Play log roll and composed of a synthetic material, was turquoise in color, and was horizontally suspended off the ground. The surface the child fell onto had no padding. She was in extreme pain and later learned that she had fractured her clavicle. She was treated at [REDACTED].
The play equipment that injured the child was a turquoise, synthetic, mounted roller shaped like a cylinder or barrel suspended off the ground, believed to be a kid conveyor in the McDonald’s Play-Place, and believed to have been manufactured for McDonald’s by Soft Play. A six-year-old would not be able to traverse over this piece of Play-Place equipment without going on top of it and climbing over it. Because the equipment would spin, a child climbing over could be spun off the equipment and fall off. The surface below this piece of play equipment had no protective padding so there was nothing to mitigate the bodily damage sustained if a child fell. The equipment is blatantly dangerous and cannot be safely used by children, and there are no padding or soft landing precautions in place for when a child inevitably falls from the equipment. McDonald’s did not post any signage to warn parents of the dangers of this piece of play equipment and did not supervise those using the product. The actions of McDonald’s and the design of Soft Play resulted in the serious injury of a six-year-old child.
McDonalds was informed of this serious injury the same day it occurred. They provided slow communication with the parent of the victim; taking a long time to file a report in their internal system. Under section 15(b) of the Consumer Product Safety Act, McDonalds was responsible to report this incident to the CPSC within 24 hours of being notified of it, as their product resulted in serious injury. We are unaware if McDonald’s has reported this incident.
On July 16, 2025, we sent a letter to the Registered Agent for McDonalds Corporation concerning this incident and on July 23, 2025, we received a letter from ESIS, the third-party administrator for P & D Management Group, LLC, who represents [REDACTED], a co-owner along with McDonalds corporation, of the McDonalds on 32 Broadway in Norwood, MA.
- Model
- Kid Conveyor
- Where
- Norwood, Massachusetts: Other Public Property/
Office - Who was involved
- Age 6, Female
- The reporter’s relation to them
- My Client, Patient, Student, Etc. (professional relationship)
- As this report names them
- Brand Soft Play, made or sold by SOFT PLAY LLC
- How badly, in CPSC’s words
- Injury, Emergency Department Treatment Received
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.