Smart Step mopeds or power-assisted cycles
1 report to CPSC, the latest made Sep 26, 2023. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Sep 26, 2023the latest report was made
- Sep 26, 2023the earliest
- 0with the company’s comments
- Brand
- Smart Step
- Maker
- Sondors Inc.Makers, importers or sellers, as the reports name them
- Product
- Mopeds or power-assisted cyclesCPSC’s product type: Mopeds or Power-assisted Cycles (code 3215), in Sports and Recreation: Recreational Vehicles (Unlicensed)
By month
The numbers, as a table
| Month | Reports |
|---|---|
| September 2023 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Sep 26, 2023, sent to the company Sep 28, 2023, published by CPSC Oct 20, 2023
The product, in the report: Electric Bike, step thru. white.
I purchased 2 bicycles from Sondors E-bikes. Both bicycles are missing front and rear deflectors. The bikes are sold as recycled and they claim they only have minor scratches and have been thoroughly inspected. I have sent 3 emails over the past month and have not received a response. I called and missed the call and call back immediately and I am still waiting for a reply. Sondors is the original manufacturer and are required to sell all bikes with front and rear reflectors. If they are sell returned bikes as complete, then should the not have reflectors?
- Model
- Smart Step
- Bought from
- Sondors.Com
- Bought
- Sep 1, 2023, about then
- Where
- WICHITA, Kansas: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Smart Step, made or sold by Sondors Inc.
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.