York International gas furnaces

1 report to CPSC, the latest made Jan 26, 2025. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

1report to CPSC
Jan 26, 2025the latest report was made
Jan 26, 2025the earliest
1with the company’s comments

Brand: York International
Maker: JOHNSON CONTROLS INCMakers, importers or sellers, as the reports name them
Product: Gas furnacesCPSC’s product type: Gas Furnaces (code 310), in Home Maintenance and Structures: Heating, Ventilation & Air Conditioning

By month

1 report from February 2024 to January 2025; the most in January 2025, 1.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
January 2025	1

How badly anyone was hurt

No incident, no one hurt 1 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No incident, no one hurt
Made Jan 26, 2025, sent to the company Jan 29, 2025, published by CPSC Feb 20, 2025

The product, in the report: York Furnace Model # - TM9E060B12MP12A Serial # - W1F9012639 Installed 11-10-19 60,000BTUH

Our 5 year old York furnace experienced a malfunction in the heat exchange causing carbon monoxide to enter our basement (20 parts per million) and first floor living space (5 parts per million). It is widely shared that there is a manufacturers defect with these furnaces. We were unable to replace the part because the defect is so widespread that the part, the heat exchange is on back order for 90-100 days.

Model
TM9E060B12MP12A
Serial number
W1F9012639
Where
Amherst, New Hampshire: Home/Apartment/Condominium
Who was involved
Age 14, Female
The reporter’s relation to them
My Child
As this report names them
Brand York International, made or sold by JOHNSON CONTROLS INC
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(2/11/2025) JOHNSON CONTROLS INC: York International Corp. (“York” or “Johnson Controls”) takes potential product safety issues very seriously and monitors consumer reports and relevant information through saferproducts.gov. The product that is the subject of this report meets or exceeds the US Government and Industry Safety Standard requirements (i.e. CSA/ANSI Z21.47:21/CSA 2.3:21, etc.) as noted in our safety agency Listings. York has investigated the consumer’s feedback about an alleged issue with the heat exchanger in their York Furnace, Model TM9E060B12MP12A, Serial No. W1F9012639 (the “Product”). York reviewed all records and confirms that no claim was entered into our system for the Product. York contacted the consumer and the distributor. The distributor indicated that contact was made with the HVAC service provider to complete the warranty documentation to order the replacement part needed to fix the Product, but the paperwork was not completed or submitted as the consumer chose to replace the Product with a different brand. The consumer confirmed they chose to replace the Product even though no warranty claim was made. York requires all distributors and contractors to file a proper warranty claim for a replacement part to be provided and if a replacement part is backordered at the time of a claim York provides a voucher for a new unit. In this case, York has no records of a claim for this Product. York requested the Product be returned for investigation and any report taken by either the distributor or HVAC service provider. The distributor confirmed that the Product was disposed of by the HVAC service provider, no photos were taken, and no failure or replacement report was made with York. Thus, whether there was a Product failure remains unknown, and the root cause of the alleged Product failure remains unknown. York has no way to investigate the Product as it was disposed of and not returned to York for analysis. There is no associated recall with the Product and there is no known manufacturing defect in regard to this Product. The Product meets the required safety standards which include construction design safety requirements as well as performance testing. York monitors all quality and safety concerns and this Product return rate is low indicating York’s strong reputation for customer satisfaction and product quality. York offers a warranty for this Product, subject to the limits detailed in the manual and online. The standard limited warranty provides twenty (20) years on the heat exchanger, five (5) years on parts, and thirty (30) days on labor which can be extended through registration. York is committed to providing safe products to consumers and, therefore, invites any consumer with a safety concern regarding one of its products—to contact York’s Consumer Relations call center toll free, at (877) 874-7378.

CPSC report 20250126-9DEC7-2147333648. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

York International gas furnaces

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.