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Carrier gas furnaces

10 reports to CPSC, the latest made Mar 4, 2025. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 10reports to CPSC
  • Mar 4, 2025the latest report was made
  • Nov 13, 2016the earliest
  • 7with the company’s comments
Brand
Carrier
Maker
Carrier CorporationMakers, importers or sellers, as the reports name them
Product
Gas furnacesCPSC’s product type: Gas Furnaces (code 310), in Home Maintenance and Structures: Heating, Ventilation & Air Conditioning

By month

1 report from April 2024 to March 2025; the most in March 2025, 1. 9 earlier reports, since November 2016, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
March 20251
February 20241
January 20241
November 20231
March 20221
February 20211
May 20201
November 20171
May 20171
November 20161

How badly anyone was hurt

  • First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 2 CPSC: Injury, No First Aid or Medical Attention Received
  • No one hurt 7 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Mar 4, 2025, sent to the company Mar 7, 2025, published by CPSC Mar 28, 2025

    The product, in the report: Carrier high efficiency furnace

    My Carrier high efficiency furnace developed a problem with the secondary heat exchanger and started burning too hot and begun discharging CO2 at 1000 times the recommended limit (The reading was taken by the Gas utility company outside the house) putting my familys health at risk.

    Model:59TN6a Serial #: 3812A54392

    Model
    59TN6A
    Serial number
    3812A54392
    Where
    Potomac, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 7, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Carrier, made or sold by Carrier Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Feb 28, 2024, sent to the company Mar 12, 2024, published by CPSC Mar 26, 2024

    The product, in the report: Carrier Comfort 95% AFUE Gas Furnace

    Carbon monoxide alarm was triggered during the night. We were not home at the time and a neighbor called 911. An investigation determined that the source of the CO was the furnace. A service technician determined that the exhaust vent on the furnace was blocked with ice, and the pressure switch safety feature in the furnace had failed.

    Model
    59sc5ao26s141209
    Serial number
    2119a44136
    Bought from
    Capitol Mechanic Inc
    Bought
    Nov 1, 2019, about then
    Where
    Madison, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Carrier, made or sold by Carrier Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Jan 9, 2024, sent to the company Feb 9, 2024, published by CPSC Feb 26, 2024

    The product, in the report: gas furnace

    The thermostat which controls the furnace turns blank. The consumer had to trip the circuit breaker, in the basement to turn it back on.

    The problem happens ever other day. He has to trip the breaker each time and check it, to ensure the thermostat was working again.

    He saw that there are class action suits and other issues related to this brand, only.

    The consumer has a carbon monoxide detector in his home, but it did not alarm for during any of these incidents.

    1/9/2023: The consumer had a technician come out to his home today. The technician pointed out that the unit emits approximately 1 or 2 ppm. He also said that the heat exchanger needs to be replaced. The cost would be approximately $5600.00 for parts and labor.

    When the consumer places their hand on the furnace, it is hot to the touch.

    The consumer said the beginning of his model number is mentioned on-line, in the link below. [REDACTED]

    1/9/2023: The consumer called the manufacturer and reported the problem to them, but their office was closing for the day, and he was advised to call back the next day. He was also assigned a manufacturer’s CASE# [REDACTED].

    Input BTU per hour 80,000 output 24,000 Date: Jan 2006

    Model
    58MXB080-F-10112
    Serial number
    0406A05372
    Bought
    May 1, 2006
    Where
    Silver Spring, Maryland: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Carrier, made or sold by Carrier Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  4. First aid

    Made Nov 30, 2023, sent to the company Dec 5, 2023, published by CPSC Dec 19, 2023

    The product, in the report: Carrier Packaged Unit/RTU, natural gas outside unit, furnace, 48GS-030060301

    Our Carrier Packaged Unit/RTU just exploded outside, caused a fire and we had smoke filling the entire upstairs of our house as it was coming through the vents.

    Model
    48GS-030060301
    Serial number
    1204G31362
    Where
    Ardmore, Oklahoma: Home/Apartment/Condominium
    Who was involved
    Age 10, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Carrier, made or sold by Carrier Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  5. No one hurt

    Made Mar 26, 2022, sent to the company Apr 12, 2022, published by CPSC Apr 26, 2022

    The product, in the report: Carrier Home Furnace, Model 58CTX090-16, Serial number 1912A18166, Series 140, Mfg May 2012, light greenish in color

    Furnace made a poof sound. Thermostat display was blank. In a few minutes, went to garage to check. Furnace was off, but there was a burning smell and furnace panel was hot. Took off furnace panel and stickers inside were burning/melting. All 4 burners had flames about 3 inches tall. Turned off power to it -- burners still stayed lit! Had to turn off gas. Called a service place. They came out and determined the gas valve had stuck OPEN! The resulting heat also melted some transformer wires. Cost us $1000 to repair. If I hadn’t happened to be home at the time, we could have easily had a fire or a gas explosion. Furnace is a Carrier, Model 58CTX090-16, Serial number 1912A18166, Series 140, Mfg May 2012. I have the defective gas valve and would like to send it to Carrier, but they’re such a big company I don’t know how to get it to them.

    Model
    58CTX090-16
    Serial number
    1912A18166
    Bought from
    Sandium (furnace installers)
    Bought
    Mar 1, 2016, about then
    Where
    San Jose, California: Home/Apartment/Condominium
    Who was involved
    Age 65, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Carrier, made or sold by Carrier Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  6. Hurt, no treatment

    Made Feb 28, 2021, sent to the company Mar 15, 2021, published by CPSC Mar 29, 2021

    The product, in the report: Carrier® Comfort™ 95% AFUE 26000 Btuh 4-Way Multipoise Condensing Gas Furnace

    Carbon monoxide alarm was triggered. Investigation determined that the source of the CO was the furnace. A service technician determined that the exhaust vent on the furnace was blocked with ice, and the pressure switch safety feature in the furnace had failed. This event occurred a second time 4 days after the initial event.

    Model
    59SC5A026S141208
    Serial number
    1719A45995
    Bought from
    Capitol Mechanical Inc, Wisconsin
    Bought
    Dec 4, 2019, about then
    Where
    Madison, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 38, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Carrier, made or sold by Carrier Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  7. Hurt, no treatment

    Made May 15, 2020, sent to the company Jun 4, 2020, published by CPSC Jun 18, 2020

    The product, in the report: gas furnace

    Between March and April, the consumer noticed that his wife was coughing. The consumer was also having issues with his feet. They were feeling weird and swelling.

    Around the first of April the consumer noticed a rubber or burning smell in the home. On May 9, the consumer was outside of the home and there was a smell of gas. The consumer called the gas company who came out immediately. The problem was with the heat exchange in the furnace. The consumer contacted the furnace company, who also came out on May 11 and condemned the furnace.

    The consumer checked on line and saw that there was a class action suit in 2007 in reference to the secondary heat exchange but he was never notified.

    The consumer check online and found out that the issues that he and his wife were having were symptoms of being exposed to polycarbonates in the furnace.

    No medical attention was required.

    Model
    58MTA
    Serial number
    SERIE2502A15513
    Bought from
    Columbia Heating and Air Conditioning, Oregon
    Bought
    Aug 1, 2002, about then
    Where
    Portland, Oregon: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Carrier, made or sold by Carrier Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  8. No one hurt

    Made Nov 13, 2017, sent to the company Mar 6, 2018, published by CPSC Mar 20, 2018

    The product, in the report: Residential gas heating system (heat exchanger)

    We installed a Carrier gas furnace (Model 58MV). In March it stopped working and after 6 service calls from 2 different Carrier service companies (and a replaced fan and motherboard), we were told that the problem is with a heat exchanger that has been known to fail and possibly lead to carbon monoxide poisoning. Here is one of many articles from HVAC companies about it: https://www.aircoheating.ca/safety-notice-carrier-heat-exchangers/

    When the technician came to our house, he turned off the gas on our unit because he suspected a leak. Carrier has not recalled this product despite the known issues and safety concerns.

    While the heat exchangers are covered under warranty, it does not cover the repair, for which we received an estimate of $2300. To replace the unit would be $4,460.00+tax. The entire unit cost around $7,000. Without a recall and with the high cost of replacing this defective product, many people could result in harm due to carbon monoxide poisoning or worse. Please investigate this situation. Thank you.

    [REDACTED]

    Model
    58MV
    Serial number
    3709A02286
    Bought from
    ALL FIRST INC., Virginia
    Bought
    Oct 16, 2009
    Where
    Washington, District of Columbia: Home/Apartment/Condominium
    Who was involved
    Age 49, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Carrier, made or sold by Carrier Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made May 8, 2017, sent to the company Jul 14, 2017, published by CPSC Jul 28, 2017

    The product, in the report: High efficiency gas furnace

    The carbon monoxide alarm on our upper (sleeping) floor activated on 4/28 as a “warning”. It was old so I bought a new one that also went off at 3 pm on 4/29; the fire department was called and after much searching, the highest readings were near a basement dryer. I had the vents thoroughly cleaned within a few hours, but the alarm went off again at 3 am on 4/30. The fire department came out again and found the highest readings to be near the furnace(also in the basement); unfortunately, they didn’t take readings outside, or they would have known it was the furnace the first time. When I called a HVAC company in the morning, he informed me that he had seen several problems with high efficiency Carrier furnaces that had horizontal plastic vent pipes having faulty heat exchangers. We had no heat from Sunday to Wednesday, when a new heat exchanger was installed. Carrier will refund $325 of the $800 cost to replace the defect. I want to know why I wasn’t contacted about a recall on this furnace earlier, and, as a result, my family (including a 3 month old) was put in harm’s way.

    Model
    58MSA
    Bought from
    private contractor, Illinois
    Where
    Lombard, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 67, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Carrier, made or sold by Carrier Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  10. No one hurt

    Made Nov 13, 2016, sent to the company Dec 14, 2016, published by CPSC Dec 29, 2016

    The product, in the report: Gas Furnace

    SUMMARY: our furnace firebox overheated causing air intake PVC pipe to partially burn.

    We are owners of a 6-year old high-efficiency Carrier furnace (model 58MVC120-F-10120) installed in the basement of our single-family home. Recently, we began smelling something abnormal in our yard and after some investigation we realized that the smell was coming from our furnace exhaust pipe. We called a local Carrier dealer for service. When the technician took off the furnace cover we found that an intake PVC pipe inside of the furnace was partially burned on the side facing firebox. The firebox has evidently overheated and whatever safety mechanism this furnace has, it failed to shut off gas supply when temperature rose to the point that the PVC pipe began to burn. We contacted Carrier directly and it referred the case to “regional distributor” who blamed the problem on improper installation (incorrect furnace pitch and piping) and asserted that there is no fire hazard, but also added that he “did not recommend” that we use the furnace. We have not used the furnace since we discovered the problem.

    At this point we feel very uncomfortable with Carrier representative’s assertion that there is no fire hazard and in absence of a constructive remediation to the overheating problem we are probably looking at replacing our furnace with a new one.

    What is concerning to us in this situation is that Carrier does not appear to show any real interest to investigate this incident further for fire or other safety risk (such as possibility of someone inadvertently placing combustible materials on top of the furnace or even touching severely overheated furnace enclosure) - it seems like they are hoping that we simply replace the furnace prior to anyone performing any in-depth investigation (during last call to Carrier on 11/02/16 I informed them that I was planning to report this issue to Consumer Product Safety Commission.)

    Model
    58MVC120-F-10120
    Serial number
    2010A00645
    Bought from
    S. & S. Plumbing - Heating & A. C. LLC, New Jersey
    Bought
    Jun 10, 2010
    Where
    Cranford, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Carrier, made or sold by Carrier Corporation
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Gas furnaces

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Four things every record does, shown on an example record made up for this guide.

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Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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