Pelonis dehumidifiers

The reports, as CPSC published them

1. No one hurt

   Made Oct 15, 2024 · , sent to the company Nov 20, 2024 · , published by CPSC Dec 5, 2024

   The product, in the report: Pelonis pad50c1ab 50 With Pump, color Black 50 pints

   We hava Pelonis PAD50C1AB 50 with Pump Dehumidifier that was running in the basement when we heard the machine making noises on and off for several days prior to it start smelling hot then a few more days becoming hot to touch and then compressor would continuously run never shutting off. We were concerned that this dehumidifier would catch fire and burn our home. We contacted Pelonis and wanted to report this issueas a concern not only for our home but for others that may have this product. After a week of emails they gave me a final reply was its out of warranty nothing we can do. No injuries occurred.

   THE FOLLOWING IS THE EMAILS WE SENT BACK AND FORTH Conversation opened. 5 messages. All messages read.

   Using [REDACTED] with screen readers 2 of 4 [REDACTED] Inbox [REDACTED] Sat, Sep 28, 10:23PM to customersupport Hello I have the PAD50C1ABL 50-Pint Dehumidifier with a pump and it has been getting hot, the compressor runs constantly until it gets hot and shuts off even when powered off. The serial number is: 340A5969801060102NO115 I quit using this item because I was afraid of a fire. I am not sure if this unit has been recalled or if I need to report it to you for a possible recall. Please let me know how to proceed. Thank you [REDACTED] [REDACTED] [REDACTED]

   Pelonis Support <support@pelonis.zendesk.com> Mon, Sep 30, 9:30AM to me

   [REDACTED] (Pelonis)

   Sep 30, 2024, 9:30AM EDT Hi [REDACTED], Thank you for contacting Pelonis Customer Care. We’re sorry to hear that you’re experiencing this issue with your unit. To help better diagnose the issue, please answer the following troubleshooting questions: *When did the issue start? *Does the unit power on? *Where is the unit plugged in? *What mode is the unit on? *Does the fan work? Can you feel the air being blown out? *Does the compressor running? To help create your case please provide us with the following: *Full Name *Address *Photo of Model/Serial Number. *Copy of Purchase Receipt We look forward to hearing from you soon.

   Thanks, [REDACTED] Pelonis Customer Support 800-842-1289 Register your product here!

   [REDACTED]

   Sep 28, 2024, 10:24PM EDT English: This Email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments. Chinese

   This email is a service from Pelonis. Delivered by [REDACTED]. [REDACTED] [REDACTED] AttachmentsMon, Sep 30, 10:01AM to Pelonis Good morning, To answer the questions in reference to our broken dehumidifier PAD50C1AB 50 WITH PUMP.

   *When did the issue start? 09/17/2024 *Does the unit power on? YES *Where is the unit plugged in? DIRECTLY INTO ELECTRICAL PLUG *What mode is the unit on? CONTINOUS *Does the fan work? Can you feel the air being blown out? YES/YES *Does the compressor running? YES IT DOES NOT STOP To help create your case please provide us with the following: *Full Name [REDACTED] *Address [REDACTED] *Photo of Model/Serial Number.ATTACHED *Copy of Purchase Receipt ATTACHED

   Thank you [REDACTED] [REDACTED] 3 Attachments Scanned by [REDACTED] Pelonis Support <support@pelonis.zendesk.com> Fri, Oct 4, 5:26PM (11 days ago) to me [REDACTED] (Pelonis)

   Oct 4, 2024, 5:26PM EDT Hi [REDACTED], Thank you for your patience as we’ve reviewed your case. After review, we have confirmed that the warranty period on your unit has expired. Therefore, we will not be able to provide an in-warranty service. If you wish to have your unit serviced out of warranty, we can recommend a service technician in your area that you may contact directly. Let us know if you have any questions or if there is anything else we can assist you with at this time.

   Thanks, [REDACTED]

   Pelonis Customer Support 800-842-1289 Register your product here!

   [REDACTED]

   Oct 2, 2024, 11:39AM EDT

   [REDACTED]

   Good morning, To answer the questions in reference to our broken dehumidifier PAD50C1AB 50 WITH PUMP.

   *When did the issue start? 09/17/2024

   *Does the unit power on? YES

   *Where is the unit plugged in? DIRECTLY INTO ELECTRICAL PLUG

   *What mode is the unit on? CONTINUOUS

   *Does the fan work? Can you feel the air being blown out? YES/YES

   *Does the compressor running? YES IT DOES NOT STOP

   To help create your case please provide us with the following:

   *Full Name [REDACTED]

   *Address [REDACTED]

   *Photo of Model/Serial Number.ATTACHED

   *Copy of Purchase Receipt ATTACHED

   Thank you

   [REDACTED] [REDACTED]

   Attachment(s) Dehum.pdf SERIAL.jpg MODEL.jpg

   [REDACTED]

   Sep 30, 2024, 10:01AM EDT Good morning, To answer the questions in reference to our broken dehumidifier PAD50C1AB 50 WITH PUMP.

   *When did the issue start? 09/17/2024 *Does the unit power on? YES *Where is the unit plugged in? DIRECTLY INTO ELECTRICAL PLUG *What mode is the unit on? CONTINOUS *Does the fan work? Can you feel the air being blown out? YES/YES *Does the compressor running? YES IT DOES NOT STOP To help create your case please provide us with the following: *Full Name [REDACTED] *Address [REDACTED] *Photo of Model/Serial Number.ATTACHED *Copy of Purchase Receipt ATTACHED

   Thank you [REDACTED] [REDACTED]

   Attachment(s) Dehum.pdf SERIAL.jpg MODEL.jpg [REDACTED] Fri, Oct 4, 5:35PM (11 days ago) to [REDACTED] [REDACTED]. Press tab to insert. Displaying [REDACTED].

   Model

   Pad50C1AB

   Serial number

   340A5969801060102NO115

   Bought from

   Menards

   Bought

   Jul 18, 2020, about then

   Where

   East Palestine, Ohio: Home/Apartment/Condominium

   Who was involved

   Unspecified

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand Pelonis, made or sold by Midea America Corporation

   How badly, in CPSC’s words

   Incident, No Injury

CPSC’s disclaimer

Sources