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KitchenAid other stoves and ovens

57 reports to CPSC, the latest made Sep 2, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 57reports to CPSC
  • Sep 2, 2026the latest report was made
  • Oct 24, 2011the earliest
  • 2with the company’s comments
Brand
KitchenAid
Maker
WHIRLPOOL CORPORATIONMakers, importers or sellers, as the reports name them
Product
Other stoves and ovensCPSC’s product type: Other Ranges or Ovens (code 280), in Kitchen: Appliances
Other ways the reports write the brand (10)

“Kitchen Aid”, “KitchenAid Superba”, “KITCHEN AID”, “KicthenAid”, “Kitcheaid”, “KitcheinAid”, “KitchenAid By Whirlpool”, “Kitchenaid Whirpool”, “Ktichenaid” and “kitchen aid”

By month

8 reports from October 2025 to September 2026; the most in August 2026, 2. 49 earlier reports, since October 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
September 20261
August 20262
July 20261
June 20261
April 20261
March 20261
February 20261
April 20251
February 20251
November 20241
October 20241
September 20241
October 20231
September 20231
October 20221
September 20222
August 20221
February 20211
November 20201
October 20201
September 20201
July 20201
February 20191
January 20191
October 20181
September 20181
April 20171
January 20172
June 20161
March 20161
December 20151
October 20151
August 20151
July 20151
February 20151
November 20141
October 20141
June 20141
March 20141
October 20131
June 20132
January 20133
December 20121
April 20122
February 20122
January 20121
December 20111
October 20112

How badly anyone was hurt

  • Emergency room 2 CPSC: Injury, Emergency Department Treatment Received
  • First aid 2 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 4 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 1 CPSC: Injury, Level of care not known
  • No one hurt 45 CPSC: Incident, No Injury
  • No incident, no one hurt 2 CPSC: No Incident, No Injury
  • Not said 1 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Sep 2, 2026, sent to the company Sep 4, 2026, published by CPSC Sep 21, 2026

    The product, in the report: 36-inch 6 burner dual-fuel range featuring a gas cooktop and a 5.1 cubic-foot true convection electric oven.

    The glass on the inside of my oven door cracked and broke while the oven was not in use.

    Model
    kdrs467vss01
    Where
    Summit, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 5, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Aug 22, 2026, sent to the company Aug 27, 2026, published by CPSC Sep 14, 2026

    The product, in the report: KitchenAid 30” Smart Oven+ Combination Wall Oven / Microwave, Model KOCE900HSS23, Serial DD4203877 (manufactured October 2024)

    Product: KitchenAid 30 inch Smart Oven Combination Wall Oven-Microwave, Model KOCE900HSS23, Serial DD4203877 (manufactured October 2024, purchased out of warranty).

    Description of incident: The unit’s shared touch control panel (installed part W10838153, Whirlpool’s current replacement part is W11304146) generates phantom ghost touch inputs. The panel scrolls menus and turns both the microwave and the oven heating elements ON and OFF by itself, unattended and repeatedly. This has occurred without anyone in the room. I’m worried this could cause a fire.

    What I tried: - cleaned ribbon cable connectors with isopropyl alcohol - fully unplugged and reseated the ribbon cable at both ends (panel and control board) - power-cycled via circuit breaker for extended time. None resolved the behavior.

    I now leave the breaker OFF most of the time and only energize the oven when in use. The oven is not really usable, though, as it turns itself OFF when I want it ON, and ON when I want it OFF.

    Repair: The only remedy offered is replacing the entire touch panel assembly at my expense ($739.78 part + tax, ordered 8/22/2026). Notably, the installed panel (W10838153, manufactured 2023) has been superseded by a revised part number (W11304146), suggesting the manufacturer is aware of a defect pattern.

    Requested action: Investigate this defect pattern in KitchenAid/Whirlpool combination wall ovens and evaluate for recall with consumer reimbursement of repair costs.

    Model
    KOCE900HSS23
    Serial number
    DD4203877
    Bought from
    www.universityelectric.com
    Bought
    Dec 6, 2024
    Where
    Morgan Hill, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Aug 18, 2026, sent to the company Aug 21, 2026, published by CPSC Sep 8, 2026

    The product, in the report: KitchenAid, Model KDRP407HSS11, serial XS4410983. Silver electric oven with gas range

    KitchenAid KDRP407HSS11, serial XS4410983. Oven was OFF and untouched. It spontaneously entered Bake at 350 degrees F and began heating. The control panel then became unresponsive, and the only way to stop the oven was to open the circuit breaker. The same uncommanded-start failure was subsequently reproduced.

    Model
    KDRP407HSS11
    Serial number
    XS4410983
    Where
    Raleigh, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 36, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Jul 11, 2026, sent to the company Jul 16, 2026, published by CPSC Jul 30, 2026

    The product, in the report: Product: KitchenAid KSIB900ESS Induction Slide-In Range Model Number: KSIB900ESS2 Serial Number: R92616182 Manufacturer: Whirlpool Corporation (KitchenAid brand)

    Today, 7/11/2026, my KitchenAid KSIB900ESS induction range experienced internal fire - it began emitting smoke while in standby mode, not in use. Smoke appeared to originate from the rear of the unit, accompanied by a strong smell of electrical burning/melting plastic and wiring. Popping and sparking sounds were heard from the appliance. The smoke quickly filled the kitchen and spread through the house.

    I pulled the range out from the wall and unplugged it to cut power. All household occupants experienced coughing from smoke inhalation. I turned on the kitchen exhaust fan and opened doors and windows to ventilate the house.

    Model
    KSIB900ESS2
    UPC
    NA
    Serial number
    R92616182
    Bought from
    Gerhards Appliance, Pennsylvania
    Bought
    Aug 12, 2019
    Where
    Warrington, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 41, Unknown
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid By Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  5. Hurt, no treatment

    Made Jun 5, 2026, sent to the company Jun 10, 2026, published by CPSC Jun 26, 2026

    The product, in the report: KitchenAid 48-inch Smart Commercial-Style Dual Fuel Range with Griddle, Model KFDC558JSS, in stainless steel. It is a freestanding commercial-style range that pairs a 6-burner gas cooktop with an electric double oven. Ours is configured to run on liquid propane. The cooktop has 6 sealed gas burners with electronic ignition, controlled by six front-mounted knobs. The burner configuration includes two 20,000 BTU Ultra Power dual-flame burners, three 15,000 BTU burners, and one 5,000 BTU simmer and melt burner, plus a chrome electric griddle in the center. The double oven has a 6.3 cubic foot total capacity, with a 4.1 cubic foot primary oven and a 2.2 cubic foot secondary oven. Approximate dimensions are 47.88 inches wide, 36 inches high, and 30.25 inches deep, with a unit weight of about 487 pounds. The range is Wi-Fi connected and Star-K certified. The defect is on one of the six sealed gas burners. The gas valve and igniter assembly for that burner allows propane to flow continuously without the igniter triggering, so the burner releases raw, unlit gas into the home.

    I’m reporting a dangerous gas-leak problem with our KitchenAid 48-inch dual-fuel range, Model KFDC558JSS, which runs on liquid propane and is installed in our home kitchen. It has six gas burners, each with a front knob that controls the gas and the igniter. One of the six burners is defective. When that burner is turned on, the gas flows continuously but the igniter never sparks, so it just pours out raw, unlit propane and does not stop. On a normal burner the gas only comes out when it is actually lighting. On this one that is broken, so the gas keeps running with no flame. It does not take a hard turn either. The knob can get bumped on, but the real danger is that once gas is flowing, it never ignites and never shuts off on its own. This is not a fluke. It happens every time, it is easy to reproduce, and it has happened multiple times. The escaping propane builds up fast and fills the house. If we did not catch it by smell, say it happened overnight while we were asleep, or when no one was in the kitchen, the home could fill with gas and any spark, such as a light switch, the AC kicking on, or the refrigerator, could set off a fire or explosion. This has already gotten bad enough that I had to get my wife and young kids out of the house until it cleared because I was afraid it would blow. The worst case here is that my whole family could be killed in an explosion or poisoned in their sleep. We only use the range for normal cooking. We are not doing anything wrong with it. This happens during ordinary use. KitchenAid and Whirlpool sent their service people out and they saw it themselves. Two different KitchenAid service contractors watched me reproduce the problem and agreed it was happening. They fixed the valve and igniter on one burner that was doing this, but then refused to fix a second burner that does the exact same thing, and now they are telling me that a burner leaking gas into our home is not a defect. So we are left with a known, admitted, easily repeatable gas leak that could kill my family, still sitting unrepaired in our house.

    Model
    KitchenAid KFDC558JSS
    UPC
    KFDC558JSS
    Serial number
    DC3104213
    Bought from
    Direct from KitchenAid by Divosta Pulte home build
    Where
    Jupiter, Florida: Home/Apartment/Condominium
    Who was involved
    Age 38, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  6. No one hurt

    Made Apr 30, 2026, sent to the company May 4, 2026, published by CPSC May 18, 2026

    The product, in the report: KitchenAid Stainless steel 36” 6 burner dual fuel free standing range

    KitchenAid stainless steel free standing range: Glass door spontaneously shattered. The stove was not on or being used in anyway at the time. It left shards of glass on my floor and at the bottom of the oven. There were no injuries as no one was near the oven at the time and was cleaned up.

    Model
    KDRS467VSS05
    Serial number
    D84313660
    Bought from
    Ferguson Bath, Kitchen and lighting Gallery
    Bought
    Mar 1, 2019, about then
    Where
    Wilmington, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  7. First aid

    Made Mar 18, 2026, sent to the company Mar 23, 2026, published by CPSC Apr 6, 2026

    The product, in the report: Product: KitchenAid Dual Fuel Range Model: KFD500ESS02 Manufacturer: Whirlpool Corporation

    - Late January 2026 (approximately one week prior to February 1): I sustained a cut to my finger while using the range. During this incident, a small piece of metal became embedded in my finger. No photograph was taken.

    - February 1, 2026: My husband sustained a cut to his finger from the same appliance during normal use.

    - Early February 2026: A subsequent injury occurred involving the same appliance, resulting in a visible laceration. A photograph of this injury is available.

    - February 3, 2026: The issue was reported to Whirlpool.

    - March 17, 2026: A Whirlpool technician inspected the unit.

    - March 18, 2026: During a follow-up call, a representative indicated there may be a broader issue with the unit. The only resolution offered was a replacement requiring approximately $1,000 out-of-pocket. No no-cost repair or replacement option was provided.

    Safety Concern: This appliance has caused multiple injuries under normal use conditions, including repeated cuts and embedded metal fragments. The presence of sharp or failing components creates an ongoing risk of injury.

    In addition, this appliance is located in a household where children are frequently present, increasing the risk of accidental contact with hazardous components. Further, one of the injured parties is currently on blood-thinning medication, which increases the potential severity of injury from even minor cuts.

    Despite acknowledging a potential broader issue with the unit, the manufacturer has not provided a no-cost remedy.

    Requested Action: I am requesting that this issue be reviewed as a product safety concern. This product poses a risk of repeated injury, and appropriate corrective action should be considered.

    Model
    KFD500ESS02
    Serial number
    R64623059
    Bought from
    FERGUSONS
    Bought
    Oct 5, 2023, about then
    Where
    Columbia Falls, Montana: Home/Apartment/Condominium
    Who was involved
    Age 58, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KITCHEN AID, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  8. No one hurt

    Made Feb 4, 2026, sent to the company Mar 26, 2026, published by CPSC Apr 9, 2026

    The product, in the report: dual conventional oven and Microwave oven

    The oven was on the self-clean setting for approximately 2 hours, when the oven’s inner glass shattered. The oven door’s outer glass remained intact. The consumer has never had any problems with the appliance in the past. However, this was her very first time using the self-cleaning feature. The consumer called the manufacturer and reported the issue to them. Their rep. agreed to send out a technician on 2/11/2026, to inspect it. There is supposed to be a sticker on either interior side of the oven with the model/serial number. The consumer believes that when it was installed, the installers may have either removed the sticker or something may have happened to it, because she could not see it.

    Model
    KOEC530PPS
    Serial number
    Unknown
    Bought from
    unknown
    Where
    Unspecified: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  9. Hurt, no treatment

    Made Apr 23, 2025, sent to the company Apr 25, 2025, published by CPSC May 9, 2025

    The product, in the report: Stainless steel KitchenAid dual fuel 30” range with down draft.

    My brand new KitchenAid dual fuel range’s glass door exploded for no reason. I had it replaced and the same thing happened five days later. I’ve had this oven for three weeks and had two exterior glass windows shatter on their own.

    Model
    KSDG950ESS8
    Serial number
    RD4910161
    Bought from
    Atlantic Appliance
    Bought
    Apr 1, 2025
    Where
    Wilmington, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 7, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  10. No one hurt

    Made Feb 26, 2025, sent to the company Mar 4, 2025, published by CPSC Mar 18, 2025

    The product, in the report: Kitchenaid dual fuel stove

    We were having our kitchen renovated. When the contractor put the stove back in place, the inner glass shattered and damaged the outer glass as well. The stove was not handled roughly at all.

    Model
    KSDB900ESS2
    Serial number
    R75110306
    Bought from
    Direct from Kitchenaid
    Bought
    Nov 30, 2012, about then
    Where
    YORK SPRINGS, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  11. No incident, no one hurt

    Made Nov 19, 2024, sent to the company Nov 20, 2024, published by CPSC Dec 5, 2024

    The product, in the report: Built in double oven

    Inner glass in my oven door spontaneously shattered causing glass shards to fly all over my kitchen. Incredibly unsafe. Thankfully, no one was in the kitchen when it happened so no one was injured. We did nothing to cause this. The oven wasn’t on, nothing hit the oven, there was disruption in the house like construction or something that could have banged on the oven and caused the glass to break. From my online research, it is due to defective glass. The glass could have easily gotten into food or cut someone. It is Kitchenaid model KODE500ESS05, Serial number DX3405398. This is a built-in double oven. The glass shattered on the bottom oven and I am very scared that the same defective glass was used on the top oven and could break at any time. This defective glass put my family at risk of injury and we are currently still at risk living with the potentially-dangerous top oven. Please investigate immeditately.

    Kitchenaid customer service was no help. They told me that while some models were identified as having defective unsafe glass, my oven wasn’t on their list and so they would not inspect or replace it. They had no way for me to speak directly to a product safety team member or to report a product safety issue. This was simply “noted on my account.” I was told that some other team does data collection and maybe at some point in the future this model would be included on the list.

    Model
    KODE500ESS05
    Serial number
    DX3405398
    Where
    Shaker Heights, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 10, Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  12. No one hurt

    Made Oct 20, 2024, sent to the company Oct 24, 2024, published by CPSC Nov 7, 2024

    The product, in the report: Kitchenaid model KSDB900ESS5, a standard size range with a gas top and electric oven

    Our kitchen range can be triggered to turn on the gas inadvertently whenever anyone brushes by the front of it. Tonight we came home to a house with a strong gas smell and the knob to the back left burner was slightly turned on. We have seen the gas get turned on inadvertently many times but we usually smell the gas immediately and turn it back off.

    Model
    KSDB900ESS5
    Serial number
    RA4911000
    Where
    Pittsboro, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  13. No incident, no one hurt

    Made Sep 16, 2024, sent to the company Sep 19, 2024, published by CPSC Oct 3, 2024

    The product, in the report: Kitchen Aid range, model KSDG950ESS6, serial number RB4910649, a gas range with electric oven.

    Complaint re Kitchen Aid range

    This safety complaint is regarding the Kitchen Aid range, model KSDG950ESS6, serial number RB4910649, a gas range with electric oven. When my wife is working at the stove, she sometimes bumps into a gas control knob for one of the burners. That usually results in sparking from the ignitor for that burner. Sometimes, the bump turns the knob to the point where gas flows from the burner, then the burner is ignited from the sparks. This seems to us extremely dangerous, possibly to the point of igniting her shirt. Luckily it hasnt happened yet, but were very worried that it could easily occur. The 9/16/2024 date listed below is only the most recent occurance.

    Model
    KSDG950ESS6
    Serial number
    RB4910649
    Bought from
    Spichers Appliances
    Bought
    Feb 17, 2023, about then
    Where
    Spring Run, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 83, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  14. No one hurt

    Made Oct 17, 2023, sent to the company Nov 13, 2023, published by CPSC Nov 28, 2023

    The product, in the report: KitchenAid double oven, stainless steel, purchased May 18, 2023

    KitchenAid double oven purchased in May, 2023. The bottom oven stopped heating and when the repair guy pulled it out, one of the wires in the harness had burned through the coating and left a burn mark on the metal. No one can tell me why and how this happened. Whirpool(owner of Kitchaid) wants to repair instead of replacing. I’m afraid it will happen again with more consequences such as a real fire.

    Model
    K0DE500RSS20
    Serial number
    DB3608344
    Bought from
    Bill Smith Appliances, Naples, Fl, Florida
    Bought
    May 18, 2023
    Where
    Naples, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Sep 18, 2023, sent to the company Sep 20, 2023, published by CPSC Oct 4, 2023

    The product, in the report: Kitchenaid 30” Convection Double Oven

    Kitchenaid Double Oven door glass exploded/shattered. I was roasting a tray of vegetables at 400 degrees and the glass just exploded/shattered. No injury - just glass all in the oven.

    Model
    KEBS207SSS
    Serial number
    D02926832
    Bought from
    Specialty Appliance, Colorado
    Bought
    Jul 26, 2010
    Where
    Berthoud, Colorado: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Ktichenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Oct 3, 2022, sent to the company Oct 19, 2022, published by CPSC Nov 2, 2022

    The product, in the report: A dual-fuel (gas - electric) kitchen range. Stainless steel, 30” wide, slide-in range.

    A dual-fuel kitchen range of ours had an oven that no longer worked. When we tried to replace the oven bake element, we could not remove it as suggested on a web help site. We destructively disassembled the range and found that it was badly chared and broken. The wall behind the range was also scorched. I have photos.

    Model
    KDSS907SSS05
    Serial number
    D23219941
    Bought from
    Lowes, Virginia
    Bought
    Dec 31, 2011
    Where
    Nellysford, Virginia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Sep 18, 2022, sent to the company Sep 20, 2022, published by CPSC Oct 4, 2022

    The product, in the report: KitchenAid built-in oven (range is separate). It has stainless steel finishes. 29.5 in wide x 28.75 in tall (it is installed, so I cannot measure the depth).

    I used the self-clean feature on my oven on Saturday 8/20/22. I was using a KitchenAid built-in oven. After 1.5 hours in the self-clean mode, the interior glass shattered. There was still 2.5 hours left on the self clean cycle. The shattered glass was mostly contained in the oven and below the oven on the floor. Luckily there were no injuries but there could have been if there were people/pets/kids nearby when it shattered. I was using the “self-clean” feature as designed.

    Model
    KEBS107SSS04
    Serial number
    D12770730
    Where
    Georgetown, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  18. No one hurt

    Made Sep 8, 2022, sent to the company Oct 26, 2022, published by CPSC Nov 9, 2022

    The product, in the report: Double Oven

    The consumer’s wife turned on her double oven to self-clean for four hours however two hours into it the top oven’s broiler element caught fire and melted. The consumer turned off the unit. The consumer contacted the Manufacturer and explained the situation; the representative he spoke scheduled for a Service Technician to inspect the oven. Upon inspection, the consumer was informed that nothing could be done as the unit was out of warranty. The consumer states that both ovens are used approximately twice per week, and that this was the third time that the self-cleaning feature had ever been used. The top oven is no longer usable. The consumer plans on keeping his double oven for at least the next thirty days in case an investigation ensues.

    Model
    KODE500ESS
    Bought from
    Lowe’s, Delaware
    Bought
    Dec 15, 2018
    Where
    Rehoboth Beach, Delaware: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Aug 9, 2022, sent to the company Aug 11, 2022, published by CPSC Aug 25, 2022

    The product, in the report: kitchenaid wall oven

    inside glass of oven exploded while preheating the oven

    Model
    KOSE500ESS05
    Serial number
    DX4919517
    Bought from
    lowes, Virginia
    Bought
    Jan 2, 2021, about then
    Where
    Chesterfield, Virginia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Feb 23, 2021, sent to the company Mar 10, 2021, published by CPSC Mar 24, 2021

    The product, in the report: Kitchenaid Duel fuel range

    Control Board on Kitchenaid dual fuel range caught fire and continued to burn causing dangerous smoke and flames in the front of the stove

    Model
    KDRS407VSS05
    Serial number
    D90210556
    Bought from
    Costco
    Bought
    Jun 22, 2020
    Where
    Crownsville, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 61, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Nov 30, 2020, sent to the company Dec 29, 2020, published by CPSC Jan 13, 2021

    The product, in the report: Kitchenaid stove model KFID500ESS02, a free standing induction range

    I May of 2019 we purchased a Kitchenaid induction range Model KFID500ESS02. The item i covered by a one year warranty from Kitchenaid. We also purchased an extended warranty for the product that would cover the appliance until May of 2022. Recently my wife noticed that the Blue porcelain coating on the oven interior was flaking off. We found a few flakes in a piece of of bakery she was making that we were able to remove. I did an internet search on potential problems with the porcelain coating on Kitchenaid stoves and found several references to others having the same issue. I contacted Kitcheaid and they said that the stove is out of warranty and I needed to contact the extended warranty company [REDACTED]. I have called [REDACTED] and was informed that this problem was cosmetic in nature and not subject to coverage. I am addressing this issue with you as it appears that many others have had issues with the porcelain finish and it is not a isolated occurrence. With several of the reports providing mention that the flakes would be subject to contamination of food it would seem that this defect has the potential to cause physical harm to a user. The company fails to address the defect with the consumer.

    Model
    KFID500ESS02
    Serial number
    D91707651
    Bought from
    Direct, Wisconsin
    Where
    Eagle River, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 64, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitcheaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Oct 30, 2020, sent to the company Dec 16, 2020, published by CPSC Jan 4, 2021

    The product, in the report: KitchenAid, Dual Fuel Range Model Number: KSDG950ESS1 Serial Number: RX1232899

    From: Sent: Thursday, October 29, 2020 10:06 AM To: Subject: KitchenAid Dual Fuel Downdraft Range Fire

    HI [REDACTED]

    I we responded to a fire caused by a newly installed KitchenAid, dual fuel range on October 19, 2020. The fire appeared to be electrical in nature and originated at the rear of the appliance directly above the gas line. Our fire incident number is [REDACTED]. You can request a copy of our report through our Records department by emailing, [REDACTED] or by calling [REDACTED]. Let me know if you have any questions or need further.

    Thanks, [REDACTED] Deputy Fire Marshal [REDACTED]

    Model
    KSDG950ESS1
    Serial number
    RX1232899
    Where
    Oregon: Unspecified
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  23. No one hurt

    Made Sep 2, 2020, sent to the company Nov 5, 2020, published by CPSC Nov 20, 2020

    The product, in the report: double oven

    (09/01/2020) The consumer had used the bottom oven earlier. Four hours later he noticed that the warmer on the top had come on by itself. Also, there was no light indicating that the warmer was on. The consumer tried to shut the warmer off but it would not go off.

    The consumer stated that he saw on the internet that there was a recall but his model was not included.

    The consumer contacted the firm and was advised that they would send someone to his home.

    Model
    KFED500ESS02
    Serial number
    P82603531
    Bought from
    Home Depot
    Where
    Millbrook, New York: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  24. Emergency room

    Made Jul 11, 2020, sent to the company Jul 31, 2020, published by CPSC Aug 14, 2020

    The product, in the report: Kitchen Aid Oven Model# KEBK101BSS01 Serial# D42009900

    I have a kitchen aid built in oven and it is 6 years old. On June 20, I roasted some vegetables and a few of them fell on the bottom of the door. I let the oven cool down and picked the vegetables after a couple of hours. when I picked up the vegetables and I tried to wipe the part where the vegetables fell, that oven part was so sharp that it made a dee cut on my middle finger on right hand. The cut was so deep and the skin was hanging on the side. The bleeding was excessive. So my daughter took me to the emergency department at [REDACTED] Hospital. The doctor gave me three stitches since the bleeding was so bad and cut was very deep. I have called the whirlpool and filed the injury report with them.

    Model
    KEBK101BSS01
    Serial number
    D42009900
    Bought from
    Tasco Appliances
    Bought
    Jun 25, 2014, about then
    Where
    Caledon, Canada: Home/Apartment/Condominium
    Who was involved
    Age 49, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  25. No one hurt

    Made Feb 7, 2019, sent to the company Mar 8, 2019, published by CPSC Mar 22, 2019

    The product, in the report: Gas Range/Electric oven

    Consumer is reporting that he started experiencing problems with is gas range about a year ago. The gas valve would delay igniting and the knobs does not lock securely that the gas does not escape. He stated that this gas escapes easily due to a slight brush on the knob. The retailer was notified and they replaced the valves 9/10/18, however, about a week later the problem re-occurred.

    Consumer stated that he contacted the retailer and they advised him that they were having problems with other units. He was informed by the retailer that the manufacturer notify them that his range was no longer under warranty.

    Caller feels that this gas valve is a safety hazard and should be reported.

    Model
    KSDG950ESS1
    Serial number
    R71514121
    Bought from
    Town & Country TV, Wisconsin
    Bought
    May 8, 2017
    Where
    Muscoda, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 63, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Jan 29, 2019, sent to the company Feb 5, 2019, published by CPSC Feb 28, 2019

    The product, in the report: The product is a KitchenAid double oven

    We have a KitchenAid double oven where we turned on the self-cleaning control. It was the second time that we used that function. In about 2 hours there was a large explosion and glass flew everywhere. Apparently, the oven overheated and if we hadn’t been home our house may have burned down. We Googled similar incidents and found that this had occurred many times in the past with other consumers.

    Model
    KEBS207SSS04
    Serial number
    D14192696
    Bought from
    Appliance store, Colorado
    Bought
    Jan 1, 2011, about then
    Where
    Greenwood Village, Colorado: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Oct 3, 2018, sent to the company Oct 19, 2018, published by CPSC Nov 9, 2018

    The product, in the report: 30 inch duel fuel self cleaning commercial range

    my kitchen aid duel fuel range caught fire.the fire department came and put out the fire with several firemen.kitchen aid was called and depatched a field tech to acess what was wrong. In their report which I have a copy the relay to the burner in the electric oven would not turn off and kept increasing in temperature.

    Where
    Seacliff, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kitchen aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Sep 15, 2018, sent to the company Sep 24, 2018, published by CPSC Oct 9, 2018

    The product, in the report: convection microwave/oven combo

    This is a convection microwave/oven combo. When running the microwave on convection, it vents excess heat onto the thick, metal oven door handle. The door handle absorbs and retains this heat thus becomes hot enough to burn your hand. Also, when the oven is on self clean, it vents its heat down on to the lower cabinet. It could definitely damage the cabinet, but if the cabinet has plastic as part of its construction, it could possibly burn.

    Model
    koce500ess
    Serial number
    d82805921
    Bought from
    Came with new home
    Bought
    Sep 7, 2018
    Where
    Rancho Mirage, California: Home/Apartment/Condominium
    Who was involved
    Age 50, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Apr 10, 2017, sent to the company Apr 18, 2017, published by CPSC May 2, 2017

    The product, in the report: Wall Oven Convection Combo - Internal Glass Exploded in middle of night during a cleaning

    Wall Oven Convection Combo - Internal Glass Exploded in middle of night during a cleaning

    Model
    Model KEMS378SSS04
    Serial number
    DY3291622
    Bought from
    Pacific Sales, California
    Bought
    Aug 9, 2008
    Where
    foothill ranch, California: Home/Apartment/Condominium
    Who was involved
    Age 47, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Jan 16, 2017, sent to the company Feb 1, 2017, published by CPSC Feb 15, 2017

    The product, in the report: 30 inch Kitchenaid dual-fuel Range with an electric oven and 5 burner gas cooktop. Model No. KSDB900ESS0.

    My new Kitchenaid dual fuel Range, an electric oven with gas cooktop, malfunctioned on 3 occasions, resulting in a fire in my oven on one occasion and bread burned to a crisp on another occasion. On all 3 occasions, the oven was set on the normal baking setting, not Convection. The Range is Kitchenaid Model No. KSDB900ESS0.

    I purchased the Range in mid 2016. During the summer, the unit tripped off at approximately 300 degrees while preheating and an error code appeared. A factory authorized Technician looked at the Range and indicated that he tripped the breaker and the unit worked fine. He speculated that a power outage may have been the cause, even though the unit attempted to heat up before the automatic shut down and error code.

    Two additional malfunctions occurred in early January 2017. On one occasion, the oven was set to 400 degrees to reheat vegetables with puff pastry topping on the middle rack in [REDACTED]. I opened the oven after heating the serving for approximately 10 minutes and the entire dish was on FIRE with flames touching the roof of the oven. I closed the oven immediately but the smoke was so dense that both upstairs and downstairs smoke detectors were triggered. I promptly reopened the oven and placed a lid on the flaming food in order to trap the flames and smoke. I removed the Corningware from the oven after the oven cooled. We attempted to clean the Corningware, but permanent burn marks remain. The oven was set at only 180 degrees on the other occasion, in order to keep french toast warm while I cooked multiple batches on the gas cooktop. Each batch of french toast takes approximately 5 minutes to cook. When I opened the oven to insert the second batch of french toast the first batch was thoroughly charred, black on the top and sides, and smoking. Note that the first batch was in the oven only 5 minutes at a purported temperature of 180 degrees. I removed the charred french toast from the oven and immediately got an error code, either FGE1 or F6E1, referencing excessive temperature and advising that a Technician should be contacted. I contacted Whirlpool Customer Service, who advised me to trip the breaker to the Range until a Technician could look at the Range due to safety concerns. A factory authorized Technician was dispatched to check my oven on January 13, 2017. The Technician acknowledged that the oven had experienced excessive heat, based on white marbling on the black plastic cover protecting part of the circuit board and similar white marbling on plastic protecting wires to the gas cooktop control units on the front of the Range. The Technician called Whirlpool and then performed a series of tests of the oven temperature. The Technician indicated that the broiler elements appeared to be working but that the bottom elements repeatedly cut off unexpectedly. The Technician also noted that the actual oven temperature readings were inconsistent with the temperature setting on the Range. The Technician indicated that he needed to order and then replace both the upper and lower heating elements as well as the circuit board. I explained to the Kitchenaid Customer Service representative as well as a Kitchenaid safety specialist that I was uncomfortable with the oven in my home under the circumstances, especially the significant fire in my oven that was due to an oven malfunction. I also suggested that, from a safety standpoint, Whirlpool would best serve its customers by replacing my Range in order that Whirlpool could test the unit to determine the source of the defect. The representatives appeared unwilling to replace the unit in order to afford Whirlpool the opportunity to test my oven to determine the root cause of the multiple malfunctions that resulted, on one occasion, in a significant fire in my oven. Similarly, the factory authorized Technician indicated that I needed multiple events documented before Whirlpool would even consider replacing the Range. In summary, the Technician’s findings are consistent with my concern that excessive baking temperatures involved either operations in the self cleaning or broiler mode instead of the baking temperature set on my oven. Moreover, it would appear that Whirlpool either fully aware of the source of the defect that caused my oven to catch fire and is simply unwilling to replace or recall them or, alternatively, Whirlpool does not know the root cause of the defect but is nonetheless unwilling to ensure the safety of its customers by removing and testing a defective oven.

    Model
    Model No. KSDB900ESS0R
    Serial number
    R60414469
    Bought from
    Clines
    Bought
    May 16, 2016, about then
    Where
    glen allen, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid Whirpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Jan 2, 2017, sent to the company Jan 10, 2017, published by CPSC Jan 26, 2017

    The product, in the report: Kitchenaid KOSE500ESS wall oven

    Product is Kitchenaid wall oven, model KOSE500ESS. Today (1/2/2017) I turned on the self-clean cycle for the oven at approx 8:40 a.m. At approximately 10:00 a.m., we heard a loud exploding sound and glass came shooting out the bottom oven vent. It appears that the inside glass has shattered. The outside glass is intact but the oven door is stuck in the locked position so we cannot open it to look. Glass continued to shoot out of the vent periodically for about another 45 minutes after the oven had been turned off.

    Model
    KOSE500ESS
    UPC
    cannot open oven
    Serial number
    cannot open oven to get it
    Bought from
    Lowes
    Bought
    Jul 9, 2015
    Where
    Naples, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Jun 13, 2016, sent to the company Jul 19, 2016, published by CPSC Aug 4, 2016

    The product, in the report: single built in wall oven

    (4/28/16) The consumer used the oven self cleaning feature for the first time. A few hours later the consumer noticed that the oven’s control panel was completely blank and the door was locked. The consumer noticed that the oven was very warm to the touch.

    (4/29/16 Approximately) The consumer contacted Specialty Appliance to have the oven inspected and the consumer was referred to Whirlpool. The consumer then contacted Whirlpool and arranged for a technician to inspect the oven.

    (5/1/16 Approximately) The technician inspected the oven and advised the consumer that two fuses were blown out. The technician told the consumer that one of the fuses controls the fan which cools down the oven. When the technician pulled out the oven to conduct the inspection the consumer noticed that the cabinets surrounding the oven were scorched. The consumer states that the fuses were replaced. The consumer states that the repairs were conducted under the warranty.

    The consumer indicated that he requested a replacement oven and he is communicating with the firm. The consumer does not feel safe using the oven. The consumer states that the firm has not agreed to provide a replacement.

    The consumer arranged with the store to have the oven delivered and installed on 6/27/15.

    Model
    KOSE500ESS00
    UPC
    Unknown
    Serial number
    D51609987
    Bought from
    Specialty Appliance, Colorado
    Bought
    Apr 1, 2015, about then
    Where
    Fort Collins, Colorado: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Mar 17, 2016, sent to the company Mar 25, 2016, published by CPSC Apr 8, 2016

    The product, in the report: Kitchenaid Duel-fuel range. Range preheated to 450 degrees. Two minutes after a pizza on a pan was placed in oven, oven failed. The oven began to short out. Blue flashes were seen inside glass door. Sparks and smoke poured out of front bezel. The cooling fan continued to run blowing smoke into the kitchen until circuit breaker was manually tripped by myself. Per the repair technician sent out by Lowe’s extended warranty, the terminal block was completely melted along with all wiring feeding to the onboard computer. Repair technician was unable to power up to diagnose. He did test the heating elements in the oven, and all three tested okay. No fuses were blown which was a mystery. Issue most likely caused by on board computer fault.

    Oven directly shorted out. Electrical flashes were seen inside oven. Cooling fan behind over pushed sparks and smoke out front bezel. Direct shorting caused lighting in house to flicker. Breaker had to be manually tripped at circuit panel.

    Upon inspection, terminal block caught fire. All wiring from block continuing into oven is burnt/melted. No external wiring was damaged not house wiring. No internal fuses failed. No heating elements are burned out. I believe issue most likely caused by onboard computer fault.

    Model
    KDRU707VSS01
    Serial number
    D11669000
    Bought from
    Lowe’s, Texas
    Bought
    Jun 13, 2011
    Where
    Austin, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Dec 8, 2015, sent to the company Dec 16, 2015, published by CPSC Dec 31, 2015

    The product, in the report: Kitchen Aid wall oven

    KitchenAid oven, about 7 years old, the glass door exploded about 20 minutes into the self-cleaning cycle. hot glass filled up the bottom of my oven and poured out the bottom of my oven and onto my kitchen floor. despite hours of cleaning and vacuuming, the oven still contains pieces and shards of glass in the crevices, as well as powdered glass, throughout the oven cavity. and the bottom of the oven is completely charred. Kitchenaid/whirlpool refuses to replace the oven or admit fault.

    Model
    KEBS107SS02
    Serial number
    XW3802557
    Bought
    Oct 14, 2008, about then
    Where
    Los Altos, California: Home/Apartment/Condominium
    Who was involved
    Age 8, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand KitcheinAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Oct 22, 2015, sent to the company Oct 30, 2015, published by CPSC Nov 16, 2015

    The product, in the report: Built in wall ovens.

    Started the self clean cycle. 2 hours into the cycle, the glass in the oven door exploded, sending small shards of glass throughout the kitchen and inside the oven. Fortunately, no one was standing directly in front of the oven.

    Model
    KEMS308SSS33
    Serial number
    X W 2206659
    Bought from
    U S Appliance, Michigan
    Bought
    May 29, 2008
    Where
    Oakhurst, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made Aug 12, 2015, sent to the company Sep 10, 2015, published by CPSC Sep 24, 2015

    The product, in the report: KitchenAid double range, dual fuel, model KDRS505XSS01.

    Because of loose oven racks in a KitchenAid dual fuel range (model KDRS505XSS01) it was replaced, after quite a bit of effort and cajoling on my part and after paying for a service call and a $250 fee. I recently discovered that Whirlpool corporation which made the KitchenAid range has recalled [REDACTED] ranges for the same problem. It would seem that Whirlpool has been aware of this problem but still has not recalled other KitchenAir ranges. The defect caused the racks to dislodge when pulled out of the oven. Luckily my wife managed to partially catch the turkey as she slid the rack out, avoiding a serious burn and I was happy at the time that we got a replacement.

    Model
    KDRS505XSS01
    Serial number
    D10466078
    Bought from
    Idyllwild Appliance
    Bought
    Jan 15, 2011
    Where
    Idyllwild, United States: Home/Apartment/Condominium
    Who was involved
    Age 60, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  37. Hurt, no treatment

    Made Jul 13, 2015, sent to the company Jul 21, 2015, published by CPSC Aug 4, 2015

    The product, in the report: Built in convection oven/oven combo

    I purchased this appliance on 03/26/15 in new condition. All inner packaging was in place, books, registration card, etc. I sent my registration card in to Kitchenaid(Whirlpool) within the week. The first time I used the self cleaning option was in June. As we sat at breakfast in the kitchen about 45 minutes into the cleaning we heard a loud bang and looked over and there was shattered glass all over the kitchen. There were kids and pets in the kitchen. My niece ended up with glass in her foot. Luckily no serious injuries. I have owned many ovens and used the self cleaning options many times. I have never seen anything like this happen. Our NEW oven is completely inoperable. I have contacted Kitchenaid and because I don’t have a receipt they will not warranty the glass. They claim they don’t do anything with your registration cards. They show it registered to Sears in 2012 and said it may have been a floor model. I don’t see how glass exploding during a normal oven function is a warranty issue. This is definitely a manufacturing issue. The glass could not handle the heat plain and simple. What kind of glass are they using? I do know it was a discontinued model and although we received a discount we still spent over $1500. Now they want to sell us a part for $75 + shipping. I am not convinced this won’t happen again.

    Model
    KEMS08SSS05
    Serial number
    D20306555
    Bought
    Mar 26, 2015
    Where
    Glendale, United States: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  38. No one hurt

    Made Feb 2, 2015, sent to the company Feb 13, 2015, published by CPSC Mar 3, 2015

    The product, in the report: KitchenAid Dual Fuel Range

    This is an issue with the cast iron grates above gas burners on a stove top. The heat from the burners over a 3 year period has caused the grate to sag, resulting in an unstable platform for cooking utensils. Extreme care must be used at all times to prevent the utensil from upsetting and spilling its contents onto the cook top or the user. This is a case of a poorly under-engineered product.

    Model
    KDRS807SSS04
    UPC
    n/a
    Serial number
    D11815477
    Bought from
    Lowes
    Bought
    Oct 24, 2011, about then
    Where
    Highlands Ranch, Colorado: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  39. Not said

    Made Nov 23, 2014, sent to the company Dec 2, 2014, published by CPSC Dec 16, 2014

    The product, in the report: Double Wall Oven Kitchen aid

    Was cleaning the oven and literally banged into it softly and the entire glass shattered into pieces. The oven was not on and was not hot

    Model
    KEBC208KSS02
    Serial number
    XR1005120
    Bought from
    Independent appliances store
    Where
    Commack, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Unspecified
  40. No one hurt

    Made Oct 16, 2014, sent to the company Nov 17, 2014, published by CPSC Dec 3, 2014

    The product, in the report: built-in double oven

    The consumer is filing a report on his unit and all units with the same heating element design. He is concerned that KitchenAid and [REDACTED] ovens spontaneously turn on when the heating element breaks. The consumer was advised by a technician that the heating element in the oven is always energized with voltage so if the heating element breaks the unit turns on unexpectedly.

    On the evening of 8/01/14 (estimated) the consumer’s wife set the upper oven to cleaning mode. He states after 3 hours (a full cleaning mode cycle) the unit is supposed to shut off. However, the next morning the consumer noticed that the unit was “On” even though on the control panel indicated that it was “Off.”

    The consumer states the unit would not shut off and he had to cut the circuit breaker off. When the consumer turned the circuit breaker back on the unit remained off.

    The consumer states the next time he used the oven, the unit failed to turn off. The consumer states this occurred each time he used the unit.

    A technician has examined the unit on 3 different occasions since the incident occurred. He does not recall the dates. The technician informed the consumer the unit had a broken heating element that caused the unit to spontaneously turn on. The technician informed the consumer that all KitchenAid ovens have the same heating element design that cause the ovens to spontaneously turn on when the heating element breaks. One technician stated that [REDACTED] has the same failure mode.

    The consumer feels the units pose a burn and fire hazard to consumers.

    Model
    KEBC208KSS0
    UPC
    Unknown
    Serial number
    XM2609916
    Bought from
    Expo
    Bought
    Aug 20, 2002
    Where
    Saratoga, California: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Jun 21, 2014, sent to the company Jun 30, 2014, published by CPSC Jul 15, 2014

    The product, in the report: Combination oven (below) and microwave (above)

    We have an 8 year old combination oven and microwave, KitchenAid Superba model #KEMC308KSS04, Serial #XT2211387. We are moving and my wife decided to clean the oven for the people buying our old house. This was the first time the oven was cleaned utilizing the built-in high temperature cleaner. During the process the window of the microwave situated above the oven blew out scattering flying glass throughout the kitchen. Fortunately, nobody was injured.

    My wife contacted the company and was told that they have no recall for this product. Because of the explosive nature of the defect we believe that this product is dangerous and should be thoroughly investigated by the Consumer Product Safety Commission.

    Model
    KEMC308KSS04
    Serial number
    XT2211387
    Bought from
    unknown
    Bought
    Jun 1, 2006
    Where
    Fort Myers, FL, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid Superba, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  42. No one hurt

    Made Mar 23, 2014, sent to the company Mar 31, 2014, published by CPSC Apr 14, 2014

    The product, in the report: Wall oven

    Product: KitchenAid wall oven, model # KEMS308SSS05, serial # D13598342, in-service date 6/21/12 (currently beyond the manufacturer’s 12-month limited warranty)

    Incident: Saturday, March 22, 2014 @ 12:17 PM (MST)

    Location: Residence @ [REDACTED] in Mancos, Colorado

    My KitchenAid wall oven was approximately 2 hours into its “self-cleaning” cycle when the door’s INNER glass exploded violently akin to a shotgun blast, spewing both beads and dagger-like chards of glass into my kitchen from beneath its closed and locked door. (and despite its OUTER door glass remaining intact!) One would logically assume that the door’s perimeter gasket would contain what’s inside the oven!

    A violent glass explosion that’s contained is one issue, but the abrupt ejection of broken glass past a closed and locked oven door into the kitchen space is clearly a major safety concern in my opinion. I was seated approximately 15 feet from the appliance when the glass exploded, but was fortunately uninjured. The subject appliance was registered with KitchenAid when purchased and I have never received any recall notices or bulletins from them.

    Why would an oven door glass suddenly “explode” for no apparent reason? Has there ever been similar incidents reported to your agency with KitchenAid wall ovens?

    I have thorough photo documentation and video footage, both immediately following the event and when the self-cleaning cycle had ended and allowing me to open the oven door for a look. I have also preserved the oven door’s glass beads and chards as forensic evidence.

    [REDACTED]

    Model
    KEMS308SSS05
    Serial number
    D13598342
    Bought from
    Ferguson Enterprises
    Bought
    Jun 21, 2012
    Where
    Mancos, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made Oct 7, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

    The product, in the report: dual fuel double oven range. Gas range with electric range

    Kitchenaid dual fuel double oven range. Range knobs have no indent to stop them from turning on. Gas leaks without lighting or any warning.

    Model
    KDRS505xSS
    Bought from
    lowes, Virginia
    Bought
    Dec 21, 2010, about then
    Where
    Virginia Beach, Virginia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Jun 17, 2013, sent to the company Jun 25, 2013, published by CPSC Jul 10, 2013

    The product, in the report: Kitchenaid double oven - model KEBS277sss04

    The oven glass exploded after 1 hour of self-clening. Product is a Kitchenaid double oven model kebs277sss04.

    Model
    KEBS277sss04
    Serial number
    dy3651402
    Bought from
    ABT
    Bought
    Nov 1, 2009
    Where
    Glenview, Illinois: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made Jun 2, 2013, sent to the company Jun 10, 2013, published by CPSC Jun 24, 2013

    The product, in the report: Built-in double oven

    Using self cleaning feature on a KitchenAid built-in double oven for first time. Took out all of the racks. Used damp cloth to wipe out crumbs and debris from bottom of both ovens. Set to 5-max self-cleaning mode. Turned on oven. During cool down cycle safety glass exploded. Shattered glass all over kitchen and oven. Luckily no one was in front of oven during explosion. However this could have caused serious injury if someone was standing in front of the oven at the time of explosion.

    Model
    KEBS207SSS00
    Serial number
    XU4607144
    Bought
    May 1, 2008, about then
    Where
    Ballwin, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 47, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made Jan 28, 2013, sent to the company Feb 7, 2013, published by CPSC Feb 22, 2013

    The product, in the report: double oven

    I purchased a Kitchen Aid double oven less than 9 months ago and I just used the self clean option for the first time. I called KitchenAid just to have them walk me through it for the first time. It was simple. The self clean feature was supposed to run for 2 1/2 hours and after only 45 minutes I heard a loud explosion! Thankfully my kids were not in the kitchen but when I went running to see what happened I was shocked and terrified to see that the glass door had exploded and shards of glass were flying through my kitchen and with such force that they flew into other rooms in the house as well. I was naturally flipping out and trying to figure out how to stop this but couldn’t get near the oven for fear of being hit and cut by flying glass! My husband ran upstairs to the computer to see if there was information on that model to try and trip the fuse when he uncovered that there were multiple people who experienced this same dangerous expoding glass issue! I can’t understand how KitchenAid/Whirpool could allow the oven to continue to be sold and not recalled when this is a recurring problem. Can you imagine if my daughter who always sits at the kitchen island to do her homework was sitting there when this happened?!!! It never dawned on me that KitchenAid would not stand by their product and quickly come and get this unsafe oven out of my house. I truly thought they were going to feel awful and apologize and make good on their product. Instead, the safety department was almost bored with my phone call and just said, “Ok ma’am your glass broke so we will send you a new piece of glass! Can you imagine?!!!! I said absolutley not, how am I supposed to know that this oven is safe when it just exploded in my kitchen! I’m terrified! She said well ma’am we can send a technician out to deteremine if it is safe. The next day they sent a serviceman, (not a KitchenAid serviceman) out who came with a [vacuum cleaner] to clean up my kitchen! When I told him that I thought he was supposed to run some diagnostics and determine the damage this may have caused to my oven he told me that’s what they tell everyone this happens to! He said my only orders are to come here, clean it up and order you a new piece of glass! I am furious and so scared this will happen to another family who won’t be as lucky as I was that no one was in the vicintiy of the kitchen when this explosion occurred!

    Model
    KEBS277SSS
    Serial number
    D14895578
    Bought from
    AJ Madison
    Bought
    Apr 17, 2012
    Where
    Morganville, New Jersey: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  47. Hurt, no treatment

    Made Jan 11, 2013, sent to the company Jan 24, 2013, published by CPSC Feb 7, 2013

    The product, in the report: Double oven with convection

    I have a Kitchenaid double Oven model KEB207KBL0. It was purchased September 2003. It malfunctioned Christmas Eve and would not shut off. In order to shut the oven off, we had to throw the breaker. In the meantime, the oven heated up continuously. Our oven has a protective locking mechanism when using extreme temperatures such as oven cleaning. The door never locked and when we opened the door, we were blasted by the heat pouring out of the oven. Our oven gave us an error that according to the internet is an overheating warning error (F3E2). We did report the incident to Kitchenaid who originally offered to send out a repairman and cover the cost of the damages however now they are saying the part that would fix the oven (new computer panel) is no longer available. Sears did send out a service repair technition who verified that the oven was malfunctioning and not safe.

    Model
    KEB 207KBL0
    Serial number
    XM4806261
    Bought from
    Marcella Appliances, New York
    Bought
    Sep 1, 2003
    Where
    Niskayuna, New York: Home/Apartment/Condominium
    Who was involved
    Age 39, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  48. No one hurt

    Made Jan 9, 2013, sent to the company Jan 30, 2013, published by CPSC Feb 13, 2013

    The product, in the report: KitchenAid 27” single wall oven stainless/easy convect feature convection and self cleaning

    The KitchenAid wall oven was set to self-clean cycle. 30 minutes after cycle started the inner tempered glass door “blew up.” Glass was scattered in the interior of the oven and on the kitchen floor, damaging the floor.

    Model
    KAKEBS177SSS
    Serial number
    D20173193
    Bought from
    SEWELL APPLIANCE, Georgia
    Bought
    Sep 24, 2012
    Where
    Atlanta, Georgia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  49. First aid

    Made Dec 7, 2012, sent to the company Dec 28, 2012, published by CPSC Jan 14, 2013

    The product, in the report: KitchenAid Dual Fuel Double Oven Range - 5 burner gas cooktop with 2 electric ovens

    Kitchen Aid Dual Fuel Double Oven Range - Model #KDRS505XSS01

    Cooking 2 sweet potato casseroles in [REDACTED] 9”x9” glass casseroles in lower of 2 ovens. Lower oven has 2 shelves - 1 “normal” the other is a roll-out rack. The 2 casseroles were on the roll-out rack. When attempting to gently pull the roll-out shelf out to remove the casseroles, they slid towards the back of the rack and ultimately slid off the back of the rack and landed in the bottom of the oven. My pull on the rack was very gentle - as verified by the person in the kitchen with me - and should not have caused the casseroles to move with such force. The glass casseroles may have contributed to the movement but the roll-out rack has nothing on the back of the rack to prevent this from happening. Clips to hold the entire assembly in place might also help stabilize the roll-out rack. Sustained minor burns on my hand.

    Model
    Model # KDR505XSS01
    Serial number
    D20168414
    Bought from
    Lowes
    Bought
    Jan 11, 2012, about then
    Where
    Bartlett, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 48, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KicthenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  50. No one hurt

    Made Apr 27, 2012, sent to the company Jun 5, 2012, published by CPSC Jun 19, 2012

    The product, in the report: Double oven (top/bottom)

    The consumer stated that he placed the “self cleaning function” for approximately 2hrs. The consumer stated that shortly after the self cleaning the cycle the consumer went to place something inside the oven and the noticed the glass was cracked. He stated that the inside glass panel of the oven is approximately 12” by 14” and the inside glass had a 10” crack along the bottom area of the glass. The consumer stated that he is unaware of the temperature that the oven goes up to when is on self cleaning.

    The consumer stated that there were no other damages to the oven and no one was injured.

    The consumer stated that he contacted the manufacturer and they stated that they are unaware of any other reports of glass explosions. The representative informed the consumer that they could not replace the glass.

    The manufacturer informed the consumer that he would have to pay $79.10 for the glass and $89 for the service. The consumer decided to pay for the services and replaced the glass on 4/12/2012.

    The consumer believes that this is a safety hazard that needs to be investigated.

    Model
    KEBC247KSS
    Serial number
    XU3402529
    Bought from
    Alvers, Florida
    Bought
    May 23, 2008
    Where
    Hollywood, Florida: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Apr 6, 2012, sent to the company Apr 13, 2012, published by CPSC Apr 27, 2012

    The product, in the report: Kitchenaid Superba wall oven model KEMC308KSS0, stainles steel convection/regular oven with seperate convection/microwave overhead.

    On Saturday, March 31st 2012, my Kitchenaid Superba Model KEMC308KSS0 oven door exterior glass shattered into hundreds of pieces. No one was in the kitchen at the time and the oven had not been used all day. Both my partner and I were startled by the loud crack/pop the door made as it shattered and ran to investigate where we found glass all over the floor in front of the oven. So much for Superba. This seems less than superb and I’d call it inferior. I’ve had several ovens with glass doors over the years but never had one explode, especially when it wasn’t even being used.

    Model
    KEMC308KSS0
    Serial number
    XM4301117
    Bought from
    Unknown
    Bought
    Oct 1, 2002
    Where
    Minneapolis, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  52. Hurt, care not known

    Made Feb 6, 2012, sent to the company Mar 22, 2012, published by CPSC Apr 5, 2012

    The product, in the report: convection double wall oven

    The upper oven was in the preheat mode and near 275 degrees at the time of the incident. The consumer is not sure, but she said that the oven may have been in the “on” position for approximately 10 - 15 minutes, when the inner glass on the door shattered. The consumer said that the glass was shooting from the vent underneath the oven and pieces of it hit her and her dog

    The consumer swept the floor and cleaned up all of the glass that she was able to. However, she stated that hours later, she could still hear and see pieces of glass still falling from the inner door of the lower oven.

    The consumer stated that glass flew approximately 5’ to 6’ away from the stove. She even found small pieces of glass in an adjacent room.

    The consumer said that she twisted her back when she tried to duck in order to avoid the flying glass. At this time, the consumer cannot say for sure that she is injured.

    During the holidays, she may use the oven twice a week, but the rest of the year, the oven is rarely used.

    Model
    KEB5208SSS02
    Serial number
    XW3409002
    Bought from
    Great Indoors & Outdoors
    Bought
    Nov 15, 2008
    Where
    Cedar Hill, Texas: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Level of care not known
  53. No one hurt

    Made Feb 6, 2012, sent to the company Feb 14, 2012, published by CPSC Feb 29, 2012

    The product, in the report: Kitchenaid Superba Double Wall Oven

    I have a Kitchenaid built in double wall oven Model KEBS277SSS. On 02/05/2012 we ran the self clean cycle on the upper oven and when that cycle finished,we did the same on the lower oven. About half way through the 2.5 hour cycle, the lower oven literally expolded. Apparently the inner tempered glass on the door exploded sending glass particlesflying across the kitchen even though the door remained in the self clean locked position and the outer glass panels remained in place. Fortunately, there was no one in the kitchen at the time so there were no injuries. I made inquiries to Kitchenaid/Whirlpool as to the possible cause and/or preventitive steps but did not receive a cogent answer.

    Model
    KEBS277SSS00
    Serial number
    XW2703479
    Bought from
    Tideland Appliance
    Bought
    Jan 9, 2009
    Where
    New Bern, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Jan 8, 2012, sent to the company Jan 17, 2012, published by CPSC Jan 31, 2012

    The product, in the report: Wall mounted convection oven.

    Product was a Kitchen Aid Wall Mounted Convection Oven Model No. KEBS107SSS04 (the “Unit”). The Unit is new and was professionally installed into a new construction home by the builder (William Lyon Homes). The Unit is approximately 2 to 3 months old. Approximately 1.5 hours into the the first time use of the Unit’s “self-cleaning cycle”, the interior glass plate on the oven door spontaneously shattered and forcibly expelled hot shattered glass shards from the Unit all over the kitchen.

    The “sefl-cleanning cycle” was performed accordng to manufacturers instructions. A recent internet search revealed multiple consumer complaints regarding the same shattering of glass during “sefl-cleaning cycles” of new Kitchen Aid convection ovens.

    The oven is unsafe and dangerous for a home with infant children. The shattered glass could have caused severe bodily injury to our 9 month old baby had the child been in the kitchen at the time of the Unit’s failure. This Unit is devective and highly dangerous.

    Model
    KEBS107SSS04
    Serial number
    D13590651
    Bought from
    William Lyon Homes
    Bought
    Nov 1, 2011
    Where
    Tustin, California: Home/Apartment/Condominium
    Who was involved
    Age 0, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Dec 6, 2011, sent to the company Dec 13, 2011, published by CPSC Dec 28, 2011

    The product, in the report: KitchenAid # KFCS22EVBL Double wall oven. The glass exploded on the bottom oven

    Glass exploded on new Kitchenaid wall oven the first time I used the self-cleaning feature

    Model
    KFCS22EVBL
    Bought from
    ABW Appliances
    Bought
    Oct 25, 2011
    Where
    Chevy Chase, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 68, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  56. Emergency room

    Made Oct 30, 2011, sent to the company Nov 7, 2011, published by CPSC Nov 22, 2011

    The product, in the report: KitchenAid Superba, combination oven & microwave

    The KitchenAid oven in our home is a built-in microwave and oven combination with a vent located at the bottom of the oven. The vent holes on the oven are at toddler eye level.  Our 19 month old toddler was playing with magnets on the refrigerator, which is located next to the oven, when she noticed the vent holes on the oven.  She proceeded to put her finger in one of the vent holes and when she tried pulling it out, it sliced her finger.  We took her to the emergency room where she received seven stitches.

    We contacted KitchenAid requesting assistance.  The customer service representative indicated that they could not assist because blocking the vent would cause the oven to combust while in use.  We believe KitchenAid disregarded our concern.

    We think that a guard on the vent would be an easy and appropriate safety measure to address our concern.

    Model
    KEMC378KSS0
    Serial number
    XM4800967
    Bought from
    Pacific Sales
    Bought
    Oct 1, 2003, about then
    Where
    Temecula, California: Home/Apartment/Condominium
    Who was involved
    Age 1, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand KitchenAid Superba, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  57. No one hurt

    Made Oct 24, 2011, sent to the company Nov 1, 2011, published by CPSC Nov 16, 2011

    The product, in the report: Kitchen Aid Dual-Fuel Double-Oven Range

    KitchenAid Dual-Fuel Double-Oven Range, Model Number: kdrs505xss01

    Yesterday, my husband walked into the kitchen and was overcome by the smell of natural gas. I had been in the kitchen a few minutes earlier and apparently brushed by the range knobs and inadvertently engaged one ever-so-slightly to where it allowed gas to escape, but not far enough that the lighting mechanism “clicked” that we would have been forewarned. This has happened on at least 5 separate occasions, but I have always smelled gas almost immediately and turned it off. I have notified KitchenAid on at least three occasions, but have been universally dismissed.

    In my inexpert opinion, the stainless steel knobs are too heavy, which allows a minimal amount of pressure to press the knob past the catch mechanism.

    Model
    kdrs505xss01
    Serial number
    d10602810
    Bought from
    VanVreedes
    Bought
    Mar 11, 2011, about then
    Where
    Neenah, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 38, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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