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Kenmore other stoves and ovens

89 reports to CPSC, the latest made Jul 16, 2024. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 89reports to CPSC
  • Jul 16, 2024the latest report was made
  • Aug 5, 2011the earliest
  • 75with the company’s comments
Brand
Kenmore
Maker
Sears Holdings Management CorporationMakers, importers or sellers, as the reports name them
Product
Other stoves and ovensCPSC’s product type: Other Ranges or Ovens (code 280), in Kitchen: Appliances
Other ways the reports write the brand (8)

“Kenmore Elite”, “kenmore elite”, “Kenmore Elite Dual Fuel Range”, “Kenmore Elite Range”, “Kenmore Pro”, “Kenmore elite”, “Kenmore sold by Sears” and “Kenore”

By month

1 report from August 2023 to July 2024; the most in July 2024, 1. 88 earlier reports, since August 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
July 20241
January 20231
July 20221
March 20221
November 20211
February 20211
November 20201
October 20201
July 20201
January 20201
November 20191
June 20192
May 20191
December 20181
November 20181
October 20181
May 20181
January 20182
December 20172
November 20173
September 20171
August 20172
January 20171
December 20161
September 20161
May 20161
April 20162
March 20161
February 20161
November 20152
June 20151
May 20153
February 20151
October 20141
September 20141
July 20141
June 20142
April 20141
March 20142
January 20143
December 20132
November 20131
September 20131
August 20131
June 20133
May 20131
April 20131
March 20131
February 20132
January 20131
December 20121
October 20122
August 20121
July 20121
June 20122
May 20122
March 20121
February 20121
January 20121
December 20111
November 20114
September 20112
August 20112

How badly anyone was hurt

  • Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
  • First aid 6 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 7 CPSC: Injury, No First Aid or Medical Attention Received
  • No one hurt 70 CPSC: Incident, No Injury
  • No incident, no one hurt 1 CPSC: No Incident, No Injury
  • Not said 3 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Jul 16, 2024, sent to the company Jul 22, 2024, published by CPSC Aug 5, 2024

    The product, in the report: Kenmore Elite dual fuel, 30” wide range and oven, white

    I just finished making dinner on the stove and oven. I then placed a pie in the oven and seconds later a cracking, popping sound came from the appliance, the display panel went haywire and suddenly flames came from behind unit. I ran for the fire extinguisher around the corner but the flames went out. I set the fire extinguisher down and then the flames erupted again for a second or two and went out again. There was a horrible odor. I turned off the breaker for the oven/stove. The whole experience was extremely frightening for me and my 9 year old granddaughter.

    Model
    790.79382400
    Serial number
    VF45012169
    Bought from
    Sears, Georgia
    Bought
    Oct 1, 2004, about then
    Where
    Athens, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 9, Unknown
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Jan 17, 2023, sent to the company Jan 23, 2023, published by CPSC Feb 6, 2023

    The product, in the report: Kenmore Elite wall oven/microwave combination. Model #790.49113410

    Oven was in use and hot when the handle fell off on the left side. We turned the oven off and tried opening the door gently but the outer glass of the door shattered.

    Model
    790.49113410
    Serial number
    AF54105224
    Bought from
    Sears, New York
    Bought
    Oct 1, 2016, about then
    Where
    OLD BETHPAGE, New York: Home/Apartment/Condominium
    Who was involved
    Age 42, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Jul 7, 2022, sent to the company Jul 13, 2022, published by CPSC Jul 27, 2022

    The product, in the report: Kenmore Elite Dual Fuel gas oven, model 79079383400

    I turned my oven on and about 10 minutes later, the fuse blew. There was smoke coming from the oven. The door was locked, unable to open because nothing on the panel works. A Sears repairman came today and showed me that one of the wires to the control panel had caught fire. Kenmore Elite Dual Fuel, model 79079383400.

    Model
    79079383400
    Serial number
    VF44243529
    Where
    Springfield, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 66, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Mar 25, 2022, sent to the company Mar 30, 2022, published by CPSC Apr 13, 2022

    The product, in the report: Kenmore ELITE Duel Fuel Range

    Re: Kenmore ELITE Duel Fuel Range model 790 7755. Exterior glass on oven door exploded spontaneously. This has happened twice 1/27/2013 when 13 mo grandson was in the vicinity (not injured) oven was off and had not been used in several days-glass exploded spontaneously. The second incident occurred yesterday 3/24/2022. Oven was heated at 350 degrees and glass exploded 10min into cooking dinner. Oven had been cleaned 48 hours prior to this incident using Flex clean setting. Sears takes no responsibility after warranty expires. Repairs are made at the consumers expense.

    Model
    790 7755 3800
    Serial number
    UF84242385
    Bought from
    Sears, Wisconsin
    Bought
    Nov 20, 2008
    Where
    West Allis, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 1, Male
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Nov 16, 2021, sent to the company Nov 18, 2021, published by CPSC Dec 3, 2021

    The product, in the report: White Kenmore Elite Dual Fuel range

    The oven was on and I had just changed a setting (set the timer or temperature) and a few moments later the stove started making a loud buzzing noise, then thick black smoke and then flames coming out from behind the stove up the back wall. I quickly turned off the stove, and the breaker also tripped. Upon inspection, the electrical controls must have started to arch and that was the buzzing sound. SUPER scary and I’m sure glad I was right there to see it happen or we could have had a serious fire. (No tile backslash, just a painted wall behind the stove).

    Model
    790.79382405
    Serial number
    VF53740283
    Bought from
    Sears Rexburg Store (out of business), Idaho
    Bought
    Oct 1, 2005, about then
    Where
    Sugar City, Idaho: Home/Apartment/Condominium
    Who was involved
    Age 50, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Feb 8, 2021, sent to the company Mar 1, 2021, published by CPSC Mar 15, 2021

    The product, in the report: It is a Double-wall unit oven, black with stainless steel cosmetics, 30 to 32 inches glass dimensions.

    While in the kitchen I noticed the handle on the upper oven on the double-wall door was loose. I then laid the handle gently on the oven because the left side was still attached. The handle was loose on the right side. I went back over to see what tool I could use to retighten the screw. While standing beside the upper wall oven door, the black glass on the front of the upper wall oven exploded. Not shattered! Exploded and then shattered. the black glass flew everywhere, at least 12’ to 15’ from the initial explosion. I was not noticeably injured, yet in shock.

    Model
    79048473411
    UPC
    N/A
    Serial number
    AF62605424
    Bought from
    SEARS, North Carolina
    Bought
    Jun 15, 2018, about then
    Where
    Knightdale, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 61, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  7. No incident, no one hurt

    Made Nov 28, 2020, sent to the company Dec 17, 2020, published by CPSC Jan 5, 2021

    The product, in the report: 30 inch Kenmore smooth top range white and black in color, Burners arranged two large in front and two small in back MOdel 790.96011407

    I own a kenmore smooth top range model # 790.96011407 serial number VF72421831. The left front large burner was turned from 7 to 3 but did not reduce it’s heat instead it went to the highest heat it could. Then could not turn the burner off until I rotated it 360 degrees to off. Tried setting the correct temp again and did the exact same thing. Even after the cooktop cooled off the light that indicates a hot surface stayed on. I had to turn the breaker off for it to go off.

    Model
    790.96011407
    Serial number
    VF72421831
    Bought from
    Sears Capital City Mall
    Bought
    Aug 28, 2007
    Where
    Duncannon, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 0, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    No Incident, No Injury
  8. No one hurt

    Made Oct 19, 2020, sent to the company Dec 16, 2020, published by CPSC Jan 4, 2021

    The product, in the report: Kenmore Microwave/Wall Oven Combination

    My wife and I baked dinner in our Kenmore Microwave/Wall Oven Combination, model #790.48853900. Once dinner was done my wife turned off the oven, it appeared that the oven was off (all “bake” lights were off, the clock was displayed, etc.) but the oven continued to heat up. The oven continued to heat up and we were unable to turn the oven off until we eventually tripped the breaker. I contacted Sears with my complaint and this is a known problem! How in the world is an oven that continually heats up, despite displaying that it is “off” AND without any way to shut it off besides tripping the house breaker, not a colossal fire hazard? This is outrageous, particularly since Sears knows about the problem and there have been recalls on similar Sears models that have the same issue!

    Model
    790.48853900
    Serial number
    NF11219560
    Bought from
    Sears, Idaho
    Where
    Challis, Idaho: Home/Apartment/Condominium
    Who was involved
    Age 30, Unknown
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Jul 14, 2020, sent to the company Jul 31, 2020, published by CPSC Aug 14, 2020

    The product, in the report: Kenmore Model 911.40169793 Serial # 1Z5 85253Q Wall mount oven

    I had a dish in oven cooking at 425 degrees as I do at least weekly when it sounded like a shotgun went off in my ear. The whole glass outer surface of my wall oven had exploded into hundreds of pieces on the floor and much of it was popping and jumping around on the floor after it exploded for about 10 minutes. The handle was lying in the midst of the glass. The hot glass on the inside of the over door was fine as was the glass dish I was baking the meat in. All things inside were fine and unharmed. My floor is pitted and I keep finding glass in three rooms of my house it exploded so far out. Had anyone been standing in front of it they would have been seriously hurt. It was not all peeble sized and rounded as they claim. Some of it was shards.

    Model
    Kenmore Model 911.40169793
    Serial number
    1Z5 85253Q
    Bought from
    Sears, Georgia
    Bought
    Dec 14, 2004
    Where
    Soperton, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 62, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  10. First aid

    Made Jan 8, 2020, sent to the company Jan 30, 2020, published by CPSC Feb 13, 2020

    The product, in the report: Kenmore Elite oven- replacement item number on Sear Parts Direct #318299534

    Our Kenmore Elite oven glass door exploded shortly after use. This explosion shot hot tempered glass particles across the kitchen floor creating cuts and glass chard impalements. Our 2 year old daughter, thankfully, was sitting in her high chair and was not hurt.

    Upon trying to find a replacement Sears Parts Direct does not have one available and proceeded to charge my credit card and place it on backorder with an unknown shipping date. Repeated calls to the company only put me on hold for large amounts of time.

    Model
    790.45013101
    Serial number
    nf22022187
    Bought
    Jul 4, 2012, about then
    Where
    white salmon, Washington: Home/Apartment/Condominium
    Who was involved
    Age 40, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite Range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  11. No one hurt

    Made Nov 19, 2019, sent to the company Dec 6, 2019, published by CPSC Dec 20, 2019

    The product, in the report: Kenmore dual fuel range, slide-in model.white

    I was using the oven on my Kenmore range (model 790.45712). I had it set to 350F but started to smell the squash I was cooking shortly after putting in the oven. I checked the oven and it was extremely hot and the squash was starting to burn. I tried to turn off the oven but the controls did not work. I quickly flipped off the circuit breaker. Once the oven cooled I flipped the circuit breaker on, the lower element in the oven immediately starting heating up without turning on the oven. This is extremely dangerous! I was fortunate to be nearby as I think my oven would have started on fire.

    Model
    790.45712101
    Serial number
    NF20403232
    Bought from
    Sears, Oregon
    Bought
    May 5, 2002, about then
    Where
    Corvallis, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  12. No one hurt

    Made Jun 29, 2019, sent to the company Jul 18, 2019, published by CPSC Aug 1, 2019

    The product, in the report: Kenmore elite dual fuel range model 790.75603

    The oven shelves fall unpredictably and ruin dishes and they ate dangerous to use. I have found an online post where many people report the same issue with this appliance and so far, Sears has offered to do nothing to fix this situation. Can you help me get them to do something about this?

    Model
    790.75603
    Where
    Johns Island, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  13. Hurt, no treatment

    Made Jun 19, 2019, sent to the company Jun 28, 2019, published by CPSC Jul 15, 2019

    The product, in the report: Stainless steel double oven,

    My wife was keeping a green bean casserole warm after she had baked it. I was carving the turkey breast and she went to retrieve the casserole. As she opened the door, the outer glass panel exploded and sent shards of glass across the kitchen and into 3 other rooms. She simply opened the door and the glass exploded.

    Model
    79048453410
    Bought from
    Sears, California
    Bought
    Feb 14, 2016
    Where
    Cameron Park, California: Home/Apartment/Condominium
    Who was involved
    Age 51, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  14. First aid

    Made May 15, 2019, sent to the company May 23, 2019, published by CPSC Jun 7, 2019

    The product, in the report: Dual Fuel Range

    When we were baking, we noticed to oven light wasn’t turning off when the door was closed. We ignored it, finished cooking, and went to bed. My daughter went down later to get a snack and noticed a burning smell. She opened the oven and found it still hot, even though it was turned off. When she closed the door, sparks and embers flew out. She had to extinguish them around the kitchen. I woke my husband, so that he could pull it out and unplug it. We then found soot marks on the cabinetry, and the button and wires melted.

    Model
    790.75503204
    Serial number
    nf-44110120
    Where
    Shoals, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 17, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  15. No one hurt

    Made Dec 26, 2018, sent to the company Feb 27, 2019, published by CPSC Mar 14, 2019

    The product, in the report: Double oven range

    Caller reported that while the double oven range was in use , her daughter opened the door to base the turkey and the oven rack fell down spilling grease from the container everywhere. Fortunately no one was hurt. She stated that the oven racks are fitted until the oven is heated which seems as if the oven expands causing the racks to fall.

    The manufacturer was contacted and they advised that the unit was no longer under warranty.

    Caller is concerned that these oven racks are a safety hazard and should be recalled.

    This was not the first time the racks fell - if we had not seen it fall down it could have created a dangerous fire.

    Model
    790.97503
    Serial number
    NF11729997
    Bought from
    Sears, Montana
    Bought
    May 1, 2011, about then
    Where
    Lewistown, Montana: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  16. Hurt, no treatment

    Made Nov 13, 2018, sent to the company Nov 29, 2018, published by CPSC Dec 14, 2018

    The product, in the report: Kenmore Elite Microwave/Wall Oven Combination Model 790.4890

    The oven walls have warped with normal use and the oven rack will no longer fit in the slots - it often falls while cooking, and has dropped a few times when we leave anything heavier than a cookie sheet on it. This has been happening for months and just gotten worse. I see many other people with the same oven having the same issues - it seems to be defective and easily causes burns when you don’t expect it.

    Model
    Kenmore Elite Microwave/Wall Oven Combination Model 790.4890
    Serial number
    318205320A
    Bought from
    Sears, Texas
    Where
    AUSTIN, Texas: Home/Apartment/Condominium
    Who was involved
    Age 39, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  17. No one hurt

    Made Oct 9, 2018, sent to the company Nov 1, 2018, published by CPSC Nov 16, 2018

    The product, in the report: dual fuel range

    She is reporting her range for posing a fire hazard. She states that the oven heats to higher temperature by itself.

    She first noticed an issue last year Thanksgiving. She noticed an error code while she was using it and remembers the oven being extremely hot.

    On May 5, 2018 she put cookies in the oven and set the temperature to 325 degrees Fahrenheit. Approximately 5 minutes later, she smelled a burn odor and noticed the cookies were burned. She states that since then the oven heats to higher temperatures each time she uses it. She stopped using the oven on September 9.

    She also indicated that the bigger burner takes a few minutes to ignite and due to that she has stopped using it.

    She contacted the firm and reported the issue. She was told that the unit was not under warranty and they could not assist her.

    She had a third party technician replace the thermostat but it did not correct the issue and the tech told her they were unable to troubleshoot the problem. The tech suggested she contact the firm for assistance.

    Model
    79079623701
    UPC
    Unknown
    Serial number
    NF42723563
    Bought from
    Sears, Montana
    Bought
    Apr 22, 2015, about then
    Where
    Worland, Wyoming: Home/Apartment/Condominium
    Who was involved
    Age 74, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Pro, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  18. No one hurt

    Made May 28, 2018, sent to the company Jun 5, 2018, published by CPSC Jun 19, 2018

    The product, in the report: kenmore elite microwave/wall oven combo

    I have a kenmore elite microwave oven combo model 790.4890.300 which we purchased in 2012. It has had a magnitude of problems but lately the oven racks are falling down when something is placed on them or they are being pulled out while something is on them. It is extremely dangerous and sears does not take responsibility. I can see many people complaining about this issue online over many years.

    Model
    790.4890.300
    Serial number
    NF14523884
    Bought from
    Sears, Washington
    Bought
    Jan 1, 2012
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Jan 16, 2018, sent to the company Jan 30, 2018, published by CPSC Feb 13, 2018

    The product, in the report: 30” Kenmore Elite wall oven

    I was using my oven to make supper when we started to smell something burning. The next day I removed the wall oven to see what was causing the problem and found the bottom of the oven warped and lower portion of the cabinet charred. It appears the oven overheated while I was cooking with it.

    Model
    790-4907
    Bought from
    eBay
    Bought
    Oct 23, 2008, about then
    Where
    Le Roy, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 54, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Jan 8, 2018, sent to the company Jan 17, 2018, published by CPSC Feb 1, 2018

    The product, in the report: Kenmore Elite Dual Fuel Stove model 790.79383400

    We were using our Kenmore Elite Dual Fuel Oven to bake and cook food on burners when flames lept from the back of the unit. There was a puff of black and acrid smoke that smelled like an electrical fire. The flames went out quickly but the smell lingered and the electrical oven was off and the display showed nonsense. We had a tile backsplash and clean cooking area, so nothing ignited, but it could have spread quickly if the residual grease in the range hood would have caught fire. We were left with singed eyebrows and choking on the bitter fumes.

    Serial number
    vf43836938
    Bought from
    sears, Pennsylvania
    Where
    Downingtown, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 61, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Dec 26, 2017, sent to the company Jan 17, 2018, published by CPSC Feb 1, 2018

    The product, in the report: Kenmore Elite single wall oven Model 790-48083000

    After cooking Christmas roast, ran the self cleaning feature of Kenmore Elite wall oven. About one hour into cycle, there was loud noise in kitchen, and discovered glass door on the oven had shattered. There was no way to stop the oven cycle, as it was locked for the self clean cycle that runs for 3 hours. In addition to being subjected to the shattered glass, the oven put off awful fumes into the kitchen that my kitchen exhaust could not handle effectively.

    The glass and fumes poses a safety issue for anyone using this product.

    In my 40 plus years in the kitchen, have never seen anything like this. Reading online, it sounds like others who own this model have had same issue. There must be a defect causing this. The manufacturer stance is that the consumer is at fault if this issue occurs after one year of purchase. My oven is 21/2 years old.

    Model 790-48083000

    Model
    790-48083000
    Serial number
    Nf28724336
    Bought from
    Sears, Texas
    Bought
    Oct 1, 2015, about then
    Where
    Spring, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Dec 20, 2017, sent to the company Feb 12, 2018, published by CPSC Feb 27, 2018

    The product, in the report: Built in wall oven

    The oven was used to bake cookies the night before. In the morning, I noticed that the handle was hanging down on one side. It looked like it just needed to be screwed back in (I figured the screw must have become loose). I pushed the door forward to get a look at what type of screwdriver I would need and as I did that, the glass shattered all over the kitchen floor! We have an appliance warranty through Sears. They said it was covered and scheduled a technician to come out after the weekend. When they came out, they said it wasn’t covered but still charged us the service call fee of $75.

    Model
    790.47849408
    Serial number
    NF84010176
    Where
    Roseville, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  23. No one hurt

    Made Nov 24, 2017, sent to the company Dec 4, 2017, published by CPSC Dec 18, 2017

    The product, in the report: Double stacked wall oven

    Top oven was off, bottom oven was being used. My wife opened the fridge a few feet away and the glass on the top oven shattered. It is the inner layer of glass, it did not explode everywhere but when we open the top door it spills out of the door, and when we opened the bottom door glass fell everywhere. A small amount of glass somehow fell out when it broke and my 1 year old almost stepped on some of it.

    Model
    Kenmore Elite 790.48183
    Serial number
    NF33525223
    Where
    Yakima, Washington: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Nov 22, 2017, sent to the company Dec 1, 2017, published by CPSC Dec 15, 2017

    The product, in the report: Kenmore Elite Dual Fuel Slide-in Range Model #79046813991

    The glass top surrounding the gas burners on our Kenmore Elite Dual Fuel Slide-In Range spontaneously shattered today while we were using the cooktop. There were no previously visible cracks in the glass, nothing was dropped on it, and no undue pressure was applied. It just suddenly shattered and caved into hundreds of sharp jagged pieces.

    Model
    Kenmore Elite Dual Fuel Slide-in Range Model #79046813991
    Serial number
    NF95110098
    Where
    Denver, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 33, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Nov 5, 2017, sent to the company Dec 1, 2017, published by CPSC Dec 15, 2017

    The product, in the report: Kenmore Elite double oven wall microwave convection oven with microwave on top and convection below and black glass outer doors

    Lower oven door handle came loose and fell and glass explosively shattered onto my feet and the floor. Sears Kenmore Elite oven Model #790.48809100

    Model
    790.48809100
    Serial number
    NF11732350
    Where
    El Cerrito, California: Home/Apartment/Condominium
    Who was involved
    Age 51, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Sep 11, 2017, sent to the company Sep 19, 2017, published by CPSC Oct 3, 2017

    The product, in the report: Kenmore oven, built in type white Date Manufactured is October 2006. Distributed by Sears, Roebuck & Company, Hoffman Estates, IL. 60179 Made in Canada

    Our Kenmore oven door exploded and shattered into countless all tiny pieces as we were opening the door to place frozen fish in to cook. We heard a sound from the broken pieces on the floor and looked down at the pieces and noticed some of the pieces were actually moving.

    Model
    790.47784404
    Serial number
    NF64123843
    Bought from
    Sears, Roebuck & Company, Illinois
    Where
    Goshen, Indiana: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Aug 16, 2017, sent to the company Sep 28, 2017, published by CPSC Oct 13, 2017

    The product, in the report: Double-Oven Range

    The consumer indicates that the larger oven of his double-oven range has shelves that no longer fit and fall off. The consumer believes the reason to be expansion of the metal inside the firebox.

    08/12/2017 - The consumer had casseroles in the three shelves inside his oven. Approximately an hour later, the first two shelves collapsed on top of the bottom and third shelf. The consumer took the casseroles and the shelves out of the oven however they no longer fit.

    08/14/2017 - The consumer contacted the retailer (Case Number: [REDACTED]) and explained the situation. The representative he spoke to informed him that the double-oven range is not warrantied any longer so they could schedule a Service Technician to inspect the unit if the consumer would be willing to pay out of pocket for the visit, labor, and parts.

    The consumer contacted the Manufacturer and explained the situation. The representative he spoke to informed him that the unit was not recalled so the best they could do was provide a ten percent off a new oven.

    The consumer states that the oven in question was used three to four times weekly.

    The consumer plans on keeping his double-oven range for the next thirty days in case an investigation ensues.

    Model
    790.98023802
    Serial number
    NF01618412
    Bought from
    Sears, Virginia
    Bought
    Jun 15, 2011, about then
    Where
    Annandale, Virginia: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Aug 6, 2017, sent to the company Dec 28, 2017, published by CPSC Jan 12, 2018

    The product, in the report: Kenmore elite wall oven Black 24” Model #790.48089000 Serial #NF11224762 Manufactured March 2011

    Kenmore Elite wall oven Model #790.48089000 Serial #NF11224762 Manufactured March 2011 While using the oven set to BAKE at 400°F, oven started beeping and displayed F10 ERR error code. Noted that the broiler element was bright red, the oven was extremely hot and the food inside was beginning to blacken. Oven controls would not respond when attempting to turn the oven off. Had to open the supply breaker to turn the oven off. Waited several minutes and then reclosed the supply breaker. The display returned to normal. Reset the oven to BAKE at 400°F. After 5 minutes, error code F10 ERR came back in and the broiler element was bright red again. The controls again failed to respond and had to open the supply breaker to turn the oven off. Had this happened with nobody home, a fire would have occurred.

    Model
    790.48089000
    Serial number
    NF11224762
    Bought from
    Sears, Virginia
    Bought
    Aug 1, 2011, about then
    Where
    Mineral, Virginia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Jan 16, 2017, sent to the company Feb 3, 2017, published by CPSC Feb 17, 2017

    The product, in the report: Silver and Black 30’ Slide In Gas Range

    The electrical part of the oven malfunctioned in the middle of the night. No one was using the oven nor had turned it on. We woke up to the smell of plastic/ rubber burning. The top of the oven where the broiler is located was very hot and lit up. The compartment that house the fire at the bottom was also lit up but not hot. We tried to turn the oven off using the control panel but nothing was working. We had to pull the stove from the wall to unplug it. When we unplugged the stove the oven went off.

    Model
    790.3261
    Bought from
    Sears
    Bought
    Feb 11, 2015
    Where
    Houston, Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  30. First aid

    Made Dec 1, 2016, sent to the company Dec 9, 2016, published by CPSC Dec 23, 2016

    The product, in the report: Oven is a dual fuel with gas burners and electric oven. Slide -in oven with bottom warming drawer.

    My husband and I were standing in the kitchen of our home on Wednesday, November 23, 2016, when we heard what seemed to sound like a crack and the glass front of our oven door shattered into a million pieces. We contacted Sears customer service and they finally connected me to their 3rd party insurance company that took the report and sent a technician to my home on December 1, 2016 to take pictures of the damage. I did incur small cuts to my hand from the shattered glass. The oven had not been used at all in several days prior to the incident.

    Model
    790
    Serial number
    NF34930117
    Bought from
    Sears, Michigan
    Bought
    Oct 1, 2013, about then
    Where
    West Bloomfield, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 68, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  31. No one hurt

    Made Sep 27, 2016, sent to the company Nov 18, 2016, published by CPSC Dec 5, 2016

    The product, in the report: Kenmore double oven Model #790 48879901 Serial #NF23519819

    We have a Kenmore double oven purchased in 2012. Model #790 48879901, Serial #NF23519819. On 9/24/16, the bottom glass door on our oven exploded. I had just heated a pizza at 375 degrees, then about 10 minutes later we heard the explosion. Glass flew all around the surrounding rooms to our kitchen, and also ricocheted off the cabinets and landed in the dining room behind the kitchen. The sound of the explosion was incredible! No one was in the kitchen thankfully. I have contacted both Sears and Kenmore and both are no help since the oven is out of warranty. It is unimaginable what could have happened if one of my 3 children were standing in front of it when it exploded. Please help us in any way you can. I’m frightened to have it in my house with no way of knowing if the other door will suddenly explode. No appliance should explode in someone’s home.

    Model
    79048879901
    Serial number
    NF23519819
    Bought from
    Sears, Florida
    Bought
    Jan 1, 2012, about then
    Where
    Naples, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  32. Seen by a doctor or nurse

    Made May 21, 2016, sent to the company May 31, 2016, published by CPSC Jun 14, 2016

    The product, in the report: KENMORE/Frigidaire/Electrolux wall oven door model #790.48803100. It has a shiny silver finish on the outer panels and handle with a transparent black outer glass door.

    Kenmore/Frigidaire/Electrolux wall oven door model #790.48803100. We have had a pane of glass on the wall oven COMPLETELY shatter. When it happened, it was during cooking of normal routine. A loud pop and there was glass shattered all over the floor while the oven was still going. There is obviously some kind of structural weakness within these glass panes of this specific line of oven doors. This is a SERIOUS hazard as anyone could have been standing in front of the oven when it burst. There have been multiple reports by other consumers (example: please check [REDACTED] in your files) with the same incident occurring and the similar refusal of SEARS/KENMORE/FRIGIDAIRE/ELECTROLUX to do anything about it besides try to sell everyone an extra warranty and overcharge to fix the part. This is outrageous and a serious issue which these companies are ignoring. I have taken pictures of the oven door with shattered glass if needed. I urge you, our government entity, to help myself as well as many others with this ongoing issue.

    Model
    Kenmore elite wall oven door model #790.48803100
    Serial number
    NF22119346
    Bought from
    SEARS, Texas
    Bought
    May 23, 2012
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 66, Male
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand KENMORE, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  33. Emergency room

    Made Apr 24, 2016, sent to the company May 2, 2016, published by CPSC May 16, 2016

    The product, in the report: Stainless steel wall oven

    My daughter, age 14 months, put her hand on our closed wall oven, and cut off the tip of her finger on the area where the stainless steel part of the door meets the bottom of the glass. The cut was severe enough to require the immediate attention of an urgent care physician to stop the bleeding.

    Model
    790.47853406
    Serial number
    NF64118978
    Where
    Elkridge, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 1, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  34. No one hurt

    Made Apr 11, 2016, sent to the company Apr 29, 2016, published by CPSC May 13, 2016

    The product, in the report: Range

    This caller is reporting her electric range purchased from retailer in Connecticut August 2011.

    The caller states that the range never actually regulated the temperature very well but she said she could adapt timing until Sunday, April 10th, 2016 when she set the oven to preheat while she was cooking on the stovetop.

    The oven never heated but did make a pop then sizzle before black smoke began coming from behind the range.

    The caller turned the oven off then when her husband returned home approximately an hour later they pulled the range out and it has remained pulled away and turned off since.

    There are no injuries being reported

    The caller contacted the manufacturer Monday, April 11th, 2016 and was advised only that they would send someone out for the standard fee.

    Model
    790.92208014
    Serial number
    VF13349053
    Bought from
    Sears, Connecticut
    Bought
    Aug 15, 2011, about then
    Where
    Brewster, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Mar 23, 2016, sent to the company Mar 31, 2016, published by CPSC Apr 14, 2016

    The product, in the report: Kenmore Model Number 79048783900, installed February 11, 2014

    The internal glass in the door of my built-In oven, Model Number 79048783900, installed February 11, 2014, exploded on Saturday March 19, 2016, leaving safety glass all over the floor of our kitchen.

    There was no apparent damage or external cause for the incident.

    Though numerous examples of this incident appear to have occurred (see links below), Sears Service has no answer for it, other than they will send some body to repair it at my cost.

    Model
    79048783900
    Bought from
    Sears, Georgia
    Bought
    Feb 11, 2014
    Where
    Savannah, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 44, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  36. Hurt, no treatment

    Made Feb 12, 2016, sent to the company Feb 23, 2016, published by CPSC Mar 8, 2016

    The product, in the report: Kenmore built in wall oven

    Oven racks are .5” to 1” too short in width. During baking time the racks slip and fall on one side causing hot items to spill.

    Model
    790.48789900
    Serial number
    NF93433524
    Where
    Tigard, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 41, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  37. No one hurt

    Made Nov 30, 2015, sent to the company Dec 8, 2015, published by CPSC Dec 22, 2015

    The product, in the report: Kenmore Elite Dual Fuel Range Part # 790.79383400

    On 11/23/2015 I went to use my Kenmore Elite Dual Fuel Range 790.79383400. I pressed the bake button on the panel when all of a sudden the panel start making cracking sounds and all the lights started flicking on and off immediately followed by black smoke and flames shooting out the back vents hitting the microwave above. I grabbed my fire extinguisher and sprayed the back of the stove. I had my wife run to the garage to shut off the breaker for the stove. With the fire out you could still hear the sizzling wires inside and smell electrical burning for hours. I unplugged everything from the range and just let it sit. I called the Sears repair line (1-800-4-MY-HOME and got to talking with a customer service rep who showed no concern for the fact that this range almost burnt my house down. She was more concerned with selling me a broken appliance warranty. I made an appointment to have a service tech come out anyhow. I then emailed Kenmore with exact details of what happened and have not heard a word from them.

    Model
    790.79383400
    Serial number
    VF44243587
    Bought from
    Sears
    Bought
    Jan 13, 2005
    Where
    Vacaville, California: Home/Apartment/Condominium
    Who was involved
    Age 1, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  38. Hurt, no treatment

    Made Nov 7, 2015, sent to the company Nov 17, 2015, published by CPSC Dec 2, 2015

    The product, in the report: Elite gas top with electric oven

    My oven electric/ gas range combination model number 790.46633603 / serial number NF72911143 . When heated the shelves fall with the food. I hav lost meals, had oven fires, and burnt myself several times trying to rescue food. My husband rigged it so the don’t fall but the shelves do not slide in and out. I have called Sears and they said the model before it was recalled with a repair to fix the oven. That model expanded like mine and the shelves fell. I have complained multiple times.

    Model
    790.46633603
    Serial number
    NF72911143
    Bought from
    Sears
    Bought
    Nov 3, 2009, about then
    Where
    Virginia Beach, Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  39. No one hurt

    Made Jun 7, 2015, sent to the company Jun 15, 2015, published by CPSC Jun 29, 2015

    The product, in the report: Kenmore white double convection oven

    I have a Kenmore double convection oven. The model number is 79047772405. I was making pizza. The timer beeped and I opened the oven door. As I opened the door, the outer glass of the oven door shattered. It shot glass up to 10 feet away.

    Model
    79047772405
    Where
    Brookeshire, Texas: Mobile/Manufactured Home
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made May 22, 2015, sent to the company Jun 2, 2015, published by CPSC Jun 16, 2015

    The product, in the report: Kenmore Elite Dual Fuel Range

    When we turn the range burner low, the flame goes out although the gas is still on.

    Model
    Kenmore Elite Dual Fuel Range 790 42603311
    Serial number
    AF42902997
    Bought from
    Sears, Oregon
    Bought
    Jul 26, 2014, about then
    Where
    Eugene, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  41. First aid

    Made May 21, 2015, sent to the company Jun 5, 2015, published by CPSC Jun 19, 2015

    The product, in the report: Kenmore Dual Fuel Slide in Stove, Model 79041093, and Kenmore Elite [REDACTED].

    I purchased a new Kenmore kitchen appliance set in 2012 (refrigerator, dishwasher, dual fuel stove, and dishwasher). The design and handles were matching so it appeared like it was a set. The duel fuel gas slide in stove, Model 790-41093, has had a couple of problems. 1) It is exactly like Model [REDACTED] , and has very sharp metal edges. Although we have not been injured, you have to be very careful cooking and cleaning on the product. 2) If the burner plates on the 85 BTU main burner are not seated properly, flames can shoot out in one direction in heights of 6”-8” causing a concentrated burst of flames to occur. My family has experience multiple burns and damage to our kitchen due to this.

    Secondly, the microhood, Kenmore Elite [REDACTED], handle has cut my family with some pretty lengthy lacerations. The plastic metal the wraps around the handle separates and causes a sharp edge. My door assembly was replaced under warrantly once due to this problem but the second replacement door had the same malfunction. It is now wrapped in a commercial tape that is resistant to the heat so we no longer cut ourselves. Sears did reimburse us for $500 for the microhood however the product was never recalled. This product is still being sold and I strongly feel LG should replace the defective handle material to one that does not warp or split. When I phoned LG about the injury, they said the injuries were not severe enough to file a claim.

    Your website would not allow me to upload correspondence and photos of the incidents.

    Model
    Stove - 790-41093; [REDACTED]
    Bought from
    Sears
    Where
    Chester, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 12, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  42. Hurt, no treatment

    Made May 7, 2015, sent to the company May 15, 2015, published by CPSC Jun 1, 2015

    The product, in the report: Black Kenmore Wall Oven/Microwave Combo Model # 790 488 59 900 Purchased 10/27/12

    On Sunday, May 3, 2015 the outer glass on my oven door on a 2 year old Kenmore Oven Microwave Combo Wall Unit exploded sending glass fragments approximately 10 feet in all directions. My daughter was attempting to remove something from the oven when pulling on the handle to open the door, the handle became detached and the oven glass exploded. Glass flew in all directions, luckily no one was seriously injured. I followed up with Sears appliance repair, they state that their is no recall, and my oven is not under warranty so they will not cover the cost of repairs. My issue is than in investigating this online there are many complaints about this same thing happening to many people, I am now apprehensive about replacing this with the same glass door that just exploded in fear that it will happen again, and I might not be as fortunate and someone might be seriously injured. My original oven/microwave unit was replaced because the microwave went out after 24 years, so we decided to replace the entire unit, that oven unit was still in good shape, no issues at all but because it was a combo, we could not replace one without the other. This oven that was installed has not had much use, I would classify it as having less than normal wear, and to have this happen to a large appliance that is quite costly is ridiculous. And to replace it with the same product knowing how unsafe it make me even more uncomfortable. The explosion that took place was quite fierce, the sound was that of a gun shot, the pieces of glass were projected in the air, we are still finding slivers of glass in the dining room which is adjacent to the kitchen even after cleaning multiple times.

    Model
    790 488 59 900
    Serial number
    NF24023745
    Bought from
    Sears
    Bought
    Oct 27, 2012
    Where
    Manteca, California: Home/Apartment/Condominium
    Who was involved
    Age 55, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  43. No one hurt

    Made Feb 10, 2015, sent to the company Feb 20, 2015, published by CPSC Mar 9, 2015

    The product, in the report: A Kenmore Wall Oven Model#79047789400

    I had a Kenmore Oven door shatter on the same oven on 2 occasions. I have contacted Sears and they do not acknowledge any problems with these glass doors. They literally explode with violent force. On the first occasion the stove was not in use and we heard a loud bang. Upon checking we found the door had shattered. This was in June of 2014. I ordered a replacement glass and had it installed 1 week later. In January of 2015 the same door shattered again. Again the oven was not on and had not been in use that day. I notified Sears again and asked if they had any door options because I do not want to replace this glass door again. They did not acknowledge any problem and no solution.

    Model
    79047789400
    Bought from
    Sears, North Carolina
    Where
    Roxboro, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Oct 27, 2014, sent to the company Nov 21, 2014, published by CPSC Dec 8, 2014

    The product, in the report: Kenmore Digital Double Oven

    The consumer would like to file a report against her unit because she feels it poses a safety and fire hazard.

    10/20/2014 The consumer’s top oven burnt her food. Initially, she set the oven to 170 degrees Fahrenheit for ten minutes. For the past three to four days, the consumer reports that no matter what temperature she sets the oven to, within five minutes of turning it on, its temperature will automatically increase to 550 degrees Fahrenheit. The overheating of her oven prompts the fan to turn on automatically. She was able to become aware of the overheating problem with her unit because she hears the fan running. Since she has been there to turn the oven off, she has not burnt her food though she reports that indeed it has started turning black. Upper coils are red hot as if oven was set to broil.

    The consumer uses the top portion of her double oven on a daily basis, while the bottom portion approximately ten times a month.

    10/21/2014 The consumer contacted both retailer and manufacturer. Representatives at both firms informed her that since there was no recall including the model and serial belonging to her unit, there was nothing they could do to assist her.

    The consumer reports that other than a burnt area above the top oven where the smoke comes out, her unit looks brand new. The consumer states that the bottom oven has never given her problems. She is very careful handling the bottom oven and so does not have injuries of any type to report.

    Model
    79040614801
    UPC
    Unknown
    Serial number
    NFO1122637
    Bought from
    Sears, Kansas
    Bought
    Oct 2, 2010, about then
    Where
    Wichita, Kansas: Home/Apartment/Condominium
    Who was involved
    Age 84, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  45. First aid

    Made Sep 17, 2014, sent to the company Sep 25, 2014, published by CPSC Oct 9, 2014

    The product, in the report: Kenmore Elite Microwave/Wall Oven Combination

    I have a Kenmore Elite Microwave/Wall Oven Combination. The wall oven has expanded to the point that the racks will not stay in place and fall to the bottom of the oven if anything heavier than a cookie sheet is placed on the racks and the racks or container are moved. On several occasions, the rack has fallen with a hot casserole on it resulting in my arms bring burned by scalding liquid. I’ve also fallen onto the hot, open oven door when trying to remove a hot casserole because the casserole falls while I’m holding it.

    This is a well documented problem. Please refer to report number 20140619-25516-2147443555. The defective, expanded wall cavity creates a dangerous situation and Sears, or the manufacturer Frigidaire, should be required to fix this defect.

    Model
    790.4890.3000
    Serial number
    NF04827694
    Bought from
    Sears, North Carolina
    Bought
    Dec 16, 2010
    Where
    Winston Salem, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  46. Not said

    Made Jul 1, 2014, sent to the company Jul 10, 2014, published by CPSC Jul 24, 2014

    The product, in the report: duel fuel stainless steal stove

    While the oven was in use I attempted to reset the cooking timer. All the lights on the control lit up, the oven door locked, and a loud beeping noise began. I attempted to turn off the stove but nothing responded. Then the area behind the control panel began emitting flames and smoke. We turned off the gas and electric to the stove and the fire burned itself out.

    Model
    790.79383400
    Serial number
    df43837191
    Bought from
    sears, Pennsylvania
    Where
    Williamsport, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  47. First aid

    Made Jun 19, 2014, sent to the company Jun 27, 2014, published by CPSC Jul 14, 2014

    The product, in the report: Kenmore Elite range/double oven

    I have a Kenmore Elite double oven/range. The oven wall on the bottom oven has been known to expand so that the racks no longer fit, and fall during cooking. The defect effects the oven primarily where the middle racks slide in, and in my own case, only the lowest rung will hold a rack, and only about 50% of the time. Due to the low nature of this, I have nearly fallen into my oven 3 times, and have burned my hand once. When attempting to roast a turkey in the oven, the rack fell out several times, causing a grease fire hazard.

    This is a very dangerous situation, and the oven walls should be recalled and replaced by Sears.

    Model
    Elite
    Bought from
    Sears
    Bought
    Jul 1, 2011, about then
    Where
    Kent, Washington: Home/Apartment/Condominium
    Who was involved
    Age 39, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  48. No one hurt

    Made Jun 1, 2014, sent to the company Jun 9, 2014, published by CPSC Jun 23, 2014

    The product, in the report: Kenmore Elite Dual Fuel Range

    I own a Kenmore Elite Dual Fuel Range. One oven rack began falling a few years ago and now all the racks fall even with very little weight on them. I assumed this was from the racks wearing out and I did a web search looking for replacement racks. I came across this from the Sears web-site. https://www.sears.com/community/questions/the-oven-racks-in-kenmore-elite-model-79031043302-fall-down-and-have-caused-burns/#comment-42634

    Clearly this is an oven design flaw that Sears is aware of. Despite this potentially dangerous flaw they now only have not recalled these ovens, but the take no responsibility for helping consumers remedy this issue. I guess they are satisfied waiting for someone to sustain burns and contacting their lawyer.

    Model
    Model # 79079912301
    Serial number
    VF41601295
    Bought from
    Sears
    Where
    Lynnfield, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made Apr 13, 2014, sent to the company Apr 25, 2014, published by CPSC May 14, 2014

    The product, in the report: This is a dual fuel range (gas cooktop), with electronically controlled oven.

    Turned electric oven on bake. Approximately 1 minute later: sparks, popping, and conspicuous acrid smoke came from behind control panel near wall. Was able to hit Stop button and cease apparent short circuit.

    Model
    790.79383400
    Serial number
    VF44645217
    Where
    Yarmouth, Maine: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Mar 14, 2014, sent to the company Apr 14, 2014, published by CPSC Apr 28, 2014

    The product, in the report: wall oven

    (05/2013) The consumer stated that the oven would turn on by itself. The consumer had to turn the oven off at the breaker.

    (01/2014) The consumer stated that he replaced a control panel circuit board.

    (02/25/2014)The consumer stated that the oven came on again by itself. The consumer had to turn the oven off at the breaker. The consumer stated that once he turned it off at the breaker it seemed to be alright for a while.

    The consumer checked to see if there was a recall on the product. No recall was found.

    (03/14/2014) The consumer called Kenmore. He was advised to have another technician to come out to look at the product at a cost to the consumer. He was advised that if the oven is operational, he would have to pay for the service call.

    The consumer stated that a technician is scheduled to come out on 3/15.

    The consumer stated that this is a safety hazard. He was advised by Kenmore to report the incident to CPSC.

    Model
    790.47899602
    Serial number
    NF82618519
    Bought from
    Sears, Florida
    Bought
    May 2, 2009, about then
    Where
    Middleburg, Florida: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Mar 12, 2014, sent to the company Mar 21, 2014, published by CPSC Apr 4, 2014

    The product, in the report: 7800 Kenmore Elite white on white double oven free standing

    I purchased a Kenmore Elite 7800 double oven in 2009. The control panel goes out when you boil liquid on the back two burners. The control panel overheats and turns off. When the control panel goes out the ovens quit working you could be in the middle of cooking and it will go off. You have to wait until it cools off to get the control panel to work again. Sometimes the control panel turns on the oven after it over heats. You just never know. I looked up this problem on line and it seems that sears has corrected this design flaw. That’s what there repair men call it. But they do not want to give the poor people that bought the older version in 2008 or 2009.

    Bought
    Nov 29, 2008
    Where
    Moline, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    My Client, Patient, Student, Etc. (professional relationship)
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  52. Not said

    Made Jan 29, 2014, sent to the company Feb 6, 2014, published by CPSC Feb 24, 2014

    The product, in the report: Kenmore Elite dual fuel range model 790

    Product: Kenmore Elite dual fuel range model 790 Serial number: NF04827361 Date purchased: 2/20/2011 Sold by: Sears, Carolina Mall, Concord, NC

    Description: The oven was cooling after operating at 300 degrees for 30 minutes.

    The left side of the door handle had come free. I first checked the tightness of the right hand side door bolt taking care not to over torque the bolt.

    It was then that the glass door of our Kenmore range exploded, sending a shower of glass shards over a radius of 8 feet.

    Model
    790
    Serial number
    NF04827361
    Bought from
    Sears, North Carolina
    Bought
    Feb 20, 2011
    Where
    Davidson, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  53. No one hurt

    Made Jan 24, 2014, sent to the company Feb 3, 2014, published by CPSC Feb 19, 2014

    The product, in the report: The oven is a Kenmore Elite model # 790.48789900 S/N NF00118194.

    On Saturday January 18th around 5:30 in the evening- I opened my oven door. The oven was NOT on. It was cold. I’d used it just fine the previous evening. When I got the door approximately 2-3 inches open, the glass in the door exploded. I do not make that statement lightly- I cleaned up glass from my entire galley kitchen, my front dining room, my laundry room AND my living room. Luckily my pets were outside, I was wearing full length pants, and my face was not near the oven. My [REDACTED] floor does have some damage.

    The oven is a Kenmore Elite model # 790.48789900 S/N NF00118194.

    Model
    790.48789900
    Serial number
    NF00118194
    Bought from
    Sears
    Bought
    Feb 1, 2011, about then
    Where
    Fort Worth, Texas: Home/Apartment/Condominium
    Who was involved
    Age 29, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  54. Not said

    Made Jan 2, 2014, sent to the company Jan 31, 2014, published by CPSC Feb 18, 2014

    The product, in the report: dual fuel range

    (01/01/2014) The consumer stated that she had a roast in the oven. The temperature was set for 325. The consumer stated that no one was in the kitchen. About 3 hours later she heard an explosion sound and the sound of falling glass. The consumer went into the kitchen and found that the outer glass of the oven door was shattered. She turned the oven off and took a long broom handle to knock the glass to the floor.

    Model
    79079383401
    Serial number
    VF45113434
    Bought from
    Sears, Wyoming
    Bought
    Feb 28, 2005
    Where
    Cheyenne, Wyoming: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  55. No one hurt

    Made Dec 10, 2013, sent to the company Dec 18, 2013, published by CPSC Jan 3, 2014

    The product, in the report: Kenmore 790 Series Oven/Microwave Combo

    I have twice, in an approximately two-year period, had a the same disturbing incident many others here have described. Twice, the entire glass front of the oven surface forcefully shattered all over the kitchen floor and adjacent room.

    When the first incident occurred, the company promptly replaced the glass front, and assured us that this was an isolated incident. When the second incident occurred, the representative reported that someone would come to our home to replace the glass, but that we were “twenty days out of warranty.” Any expense would be ours.

    It is clear to me, a non-engineer, that the nature of the design is hugely flawed and very dangerous. Others of my friends have Kenmore ovens. While their handles meet a secure oven metal piece, our handle meets glass front surfacing. A heating temperature of as little as 350 degrees resulted in this near tragedy. I would not dare to try the self cleaning feature.

    While I have always been satisfied with Kenmore products, THIS OVEN IS A RISK TO YOU, YOUR FAMILY AND YOUR COMPANION ANIMALS. IT MUST BE RECALLED.

    Model
    790
    Bought from
    Sears
    Where
    College Park, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 65, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  56. Hurt, no treatment

    Made Dec 2, 2013, sent to the company Dec 11, 2013, published by CPSC Dec 26, 2013

    The product, in the report: Kenmore Elite Stainless Steel Double Oven

    Our 6 yr old (purchased on 11/25/06 but not delivered until 04/18/07) Kenmore Elite Double Oven caught on fire from the outside, underneath the oven inside the cabinet, on Thanksgiving Day!

    On November 28, 2013, we hosted 18 family members at our home for Thanksgiving dinner. I cooked the turkey in the bottom oven for 5 hrs at 325*, then turned the oven down to 200* so we could keep casseroles warm and I turned the top oven on 350*. About 30 minutes after the oven was at 200*, the vents on both ovens started to blow out a little bit of smoke. I opened up both ovens and there was no smoke, but I was razzed by my family because there were a few crumbs of a frozen pizza on the bottom of the top oven and they thought that it must be burning, because I didn’t remove those crumbs prior to turning on the top oven. About 10 minutes passed and the smoke was a little more prominent, so I turned off both ovens and my husband went downstairs and flipped the circuit breaker to the oven, off.

    We sat down to eat our Thanksgiving dinner when I looked into the kitchen from the dining room and I saw that the room as very smoky. I jumped up and a ton of smoke was coming out of both oven vents. I once again opened both oven doors and there wasn’t any smoke inside the ovens. Our daughter felt the cabinet on the side of the oven as well as the living room wall on the back side of the oven and she told us that the wall and cabinet were both warm. I felt them both just to confirm this and I then called 911 and requested the Fire Department. My husband ran and got a screw driver and proceeded to remove the screws of the oven from the cabinet walls and in the process, he cut his hand and scratched the cabinet walls on the outside in a few places. Once the screws and the hard plastic strip were removed, my husband and my cousin grabbed pot holders so they could slide out the oven from the cabinet. We placed two of my kitchen floor mats on the floor so they could place the oven on them, so it would not burn the hardwood floors.

    Now, the smoke was billowing out of the cabinet and we could see a burned square on the 3/4” piece of plywood that the oven was sitting on was black, smoldering and it had about a 6” hole that burned straight through it, into the drawer below the oven. To drawer contained a glass baking dish, roasting pan and a ton of plastic/felt backed tailgating tablecloths, that were now smoldering. My husband pried up the burning 3/4” piece of plywood and ran it downstairs along with the burning table cloths and soaked them with the hose. We then removed all of our food from the kitchen and placed it on the kitchen and dining room tables. By this time, the 3 fire trucks and ambulance arrived and the firemen entered our home. The firemen and Fire Chief tilted the oven and took out (unplugged) the heating element from the bottom oven and the stainless steel plate was also burnt looking, as well as the piece of white insulation between this plate and the ceramic element. We were then told that the Fire Marshall will be in touch with us to come over and determine the probable cause of the fire.

    The firemen all left and my 18 family members had to then put on their coats because we had to open all doors and windows to allow the smoke to escape, and it was very cold outside. All of our Thanksgiving dinner food was cold by then so it was not a very pleasant Thanksgiving to remember, especially since this was the first time we hosted Thanksgiving at our home for my family.

    Even two days later, when we hosted an already scheduled Carolina/Clemson Party at our home for 62 people, the smoke smell was still in the house. A lot of our guests decided to stay outside and watch the game on the outdoor TVs that we also had set up. Once again, our guests had to improvise, due to the smoke smell.

    Model
    790.47913603
    Serial number
    NF64211157
    Bought from
    Sears
    Bought
    Nov 25, 2006
    Where
    Mt Pleasant, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 48, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  57. Hurt, no treatment

    Made Nov 1, 2013, sent to the company Nov 12, 2013, published by CPSC Nov 26, 2013

    The product, in the report: Kenmore Elite Electric Wall Oven Model# 790.48083000

    Kenmore Elite 30” wall oven model# 790.48083000 front glass exploded/shattered for no apparent reason.

    During normal use, after removing a hot dish from the oven and gently closing the door the front glass of the door shattered violently with a lout “pop” sending hundreds of small sharp and hot pieces of glass all over the person holding the door and the kitchen floor.

    The potential for injury was very high. Fortunately long clothes prevented the flying glass from causing serious injury.

    The oven has only been in use for 3 months at the time of the incident.

    To add insult to injury -- upon contacting Kenmore/Sears they have agreed to replace the glass under warranty but surprisingly have refused to treat this as an emergency repair leaving us in a hazardous situation with sharp glass pebbles continuously falling from the wreckage of the oven to the kitchen floor where my children could step on them and injure their feet while they ship a replacement part using standard 3-day delivery from Georgia.

    With much faster shipping options available, the decision to put my family members in further risk of injury is a poor and negligent decision. There is no reasonable justification to delaying the resolution of a safety concern putting a customer in immediate risk of physical injury.

    I can provide pictures of the aftermath of the incident if needed.

    Model
    790.48083000
    Serial number
    NF24423017
    Bought from
    Sears Outlet, California
    Bought
    Mar 15, 2013, about then
    Where
    San Jose, California: Home/Apartment/Condominium
    Who was involved
    Age 8, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  58. No one hurt

    Made Sep 11, 2013, sent to the company Sep 18, 2013, published by CPSC Oct 18, 2013

    The product, in the report: black Kenmore wall oven, 24 inch, I believe.

    Kenmore Wall Oven Model 790.40459802. Last night the oven window exploded, throwing shards of glass as much as 20 feet. It happened just after the handle came off on one side, and then my wife opened the oven a little. Fortunately the glass flew downward and she was able to jump out of the way. But if she had been in a little different position she would be in the hospital now. Also fortunate that our curious 4 year old grandson was not watching the oven as he often does. After this happened the floor was filled with glass and there was no more in the oven window.

    We had been doing nothing unusual, just using the oven to heat some food. The window has never been struck with anything.

    We called Sears and got nowhere. We bought the oven in October 2011 and it is out of warranty. But this is obviously a product safety issue. The ovens should be recalled.

    A quick search on the Internet came up with 177 similar complaints about they oven.

    How can Sears be so blasé?

    Please recall this item before people get seriously injured.

    Model
    790.40459802
    UPC
    I don’t know
    Serial number
    NF14018241
    Bought from
    Sears
    Bought
    Oct 27, 2011
    Where
    Camas, Washington: Home/Apartment/Condominium
    Who was involved
    Age 67, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Aug 26, 2013, sent to the company Sep 12, 2013, published by CPSC Sep 26, 2013

    The product, in the report: dual fuel range (gas range and electric oven)

    (8/25/2013) The oven was on the “broil” setting and was in use for approximately 12 minutes. The consumer and his wife noticed snapping and crackling sound from the rear of the unit. The noise lasted for approximately 6 seconds. The wife thought that the tea kettle was on and had run out of water. Approximately 6 seconds later, smoke emitted from the top rear of the unit and the almost immediately after the smoke, the consumers saw flames emitting from it. The flames were nearly half the width of the stove.

    The consumer and his wife quickly ran down stairs and tripped the breaker. Once the consumer went back up stairs, the flames had extinguished. The consumer noted that they went out within 60 seconds of him noticing them.

    (8/26/13) The consumer called who he thought was the manufacturer, but it turned out to be Electrolux. He was referred to Sears from that point. He was then referred to Sear’s recall Department (Tel: 800-905-9505). When the consumer called that department, the rep. answered and indicated that they were A & E Service Company. However, there computers were down and the consumer was advised to call back in an hour.

    The consumer said that his model number was similar to the CAP# 09-333, but it was not included.

    The consumer has never had the range/oven serviced and has not had any problems since he moved into the home. The range/oven was already in the home when he moved in.

    Model
    790.79913300
    Serial number
    VF34701573
    Bought from
    unknown
    Bought
    Aug 15, 2009, about then
    Where
    Longmont, Colorado: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Jun 17, 2013, sent to the company Jun 25, 2013, published by CPSC Jul 10, 2013

    The product, in the report: Kenmore Elite Dual Fuel Freestanding Range; Model No. 790.79383400

    I was pre-heating my dual fuel range kenmore elite model 790.79383400. It started a popping sound and the panel at the top where you set the oven started smoking and then flames were coming out the top, then there was a really loud POP and the range cutoff. The smell was horrible and I was thankful my cabinets did not catch on fire.

    Model
    790.79383400
    Bought from
    Sears, Georgia
    Bought
    Jun 6, 2008, about then
    Where
    Marietta, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 42, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Jun 10, 2013, sent to the company Jun 17, 2013, published by CPSC Jul 9, 2013

    The product, in the report: Kenmore elite dual fule range, purchased approx 10 years ago. five gas burners, electric oven. Oven was on at the time.

    oven had some sort of electrical short, smoke and flames shot up the back of the stove and there were loud popping and squealing noises until it shut down. The smoke flames were from the top (control panel) but the breker was never tripped,

    Model
    Kenmore elite dual fuel range
    Bought from
    Great Indoors
    Bought
    Jun 9, 2003, about then
    Where
    Centennial, Colorado: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Jun 8, 2013, sent to the company Jun 17, 2013, published by CPSC Jul 1, 2013

    The product, in the report: Kenmore 30” Dual Fuel Range, Model: 79114

    This morning while preheating my Kenmore oven to bake, the heating element caught on fire. Sparks were flying in the oven as a bright light came from the heating element. I immediately turned off the oven, but the burning continued to run through the heating element. We then, had to turn the oven off from the circuit breaker which allowed the fire to stop traveling further through the element, but it continued to burn in that spot for quite a while. This is a major fire hazard!!! If I had used the oven timer for the oven to come on while I was not at home, the oven would have caught on fire and then, my kitchen and possibly the rest of my house. I have read many complaints online from other consumers with this same issue, yet no recalls have been made. I plan to report this issue to CPSC as well as Consumer Reports. Kenmore products have been a trust worthy name in the past, but I no longer think this is true. Please tell me how I can go about receiving a refund, since the current oven I have can not be trusted. Model #:79114 Duel Fuel Gas Range

    Model
    79114
    Bought from
    Sears, Pennsylvania
    Bought
    Feb 29, 2004
    Where
    Unspecified: Unspecified
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made May 3, 2013, sent to the company May 13, 2013, published by CPSC Jun 4, 2013

    The product, in the report: Wall oven

    The glass on a Kenmore wall oven shattered when it was preheating. Fortunately neither of the young children were in the kitchen or the situation would be much worse.

    Bought from
    Black Friday
    Bought
    Dec 5, 2012
    Where
    Kailua, Hawaii: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  64. No one hurt

    Made Apr 9, 2013, sent to the company Apr 17, 2013, published by CPSC May 1, 2013

    The product, in the report: Kenmore Elite Dual Range

    I was going to bake some sweet potatoes, was pre-heating the oven when I heard a crackling sizzling sound, an orange looking electric flame shot through the back of the stove to the top of the digital display, I then heard a pop sound and the display turned off and black smoke came bellowing out from the back.

    Model
    790.7938
    Where
    Hopewell Junction, New York: Home/Apartment/Condominium
    Who was involved
    Age 39, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  65. No one hurt

    Made Mar 31, 2013, sent to the company Apr 8, 2013, published by CPSC Apr 22, 2013

    The product, in the report: Kenmore Elite Dual Fuel Range model number 790.7938

    Kenmore Elite Duel Fuel Range model number 7903.7938 We were cooking Easter dinner and just were going to get dinner out of the oven, I heard a loud noise and turned around with flames shooting out the back of our oven and black smoke. The oven door locked and I could not open to take out the food and the oven would NOT TURN OFF!!!! HOW DANGEROUS!!!! What if we had not been home as we use the delay start and turn off function all of the time!! Our home would have burned to the ground! We are beyond frustrated but incredibly grateful that no one was hurt!

    Model
    790.7938
    Bought from
    Sears, Pennsylvania
    Where
    Danville, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite Dual Fuel Range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Feb 11, 2013, sent to the company Mar 25, 2013, published by CPSC Apr 8, 2013

    The product, in the report: Wall Oven

    The consumer says she turned the oven on to preheat. As soon as she turned it on, sparks started flying from the start screen panel.

    It was enough sparking that she had to back away. It then shot up a ball of fire from behind the stove. That caused fire damage to her wooden cabinets. This was followed by a large boom and it shut itself off.

    An insurance adjustor came out to her home who said the control panel is completely fried.

    The consumer called several numbers for the retailer/manufacturer but ended up getting hung up on. The company refused to send out a technician unless she purchases a service plan. She had no issues with the unit prior to this incident.

    The consumer has a model number similar to the ones listed in Release # 09-333, her model however is not an exact match.

    Model
    790.49073400
    Serial number
    NF43716932
    Bought from
    Sears, North Carolina
    Bought
    Feb 12, 2007
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Feb 1, 2013, sent to the company Mar 5, 2013, published by CPSC Mar 20, 2013

    The product, in the report: Dual Range / Gas & Electric

    The consumer stated that the while she was using the electric oven was getting progressively hotter at 175 degrees, she heard a beeping noise, she attempted to turn it off but it would not turn off, she had to use the circuit breaker to switch off the unit. The oven also displayed an error code of F11.

    The manufacturer was contacted 3 weeks ago, a technician was sent out and the electronic control was replaced.

    The consumer feels that this oven is a fire hazard which could have caused a house fire if no one was present. She’s home unless she uses the slow cooker feature.

    UPDATE: Contacted mfr approx. 1/13/13 and he was extremely rude, discourteous and unconcerned. He offered no help or information but did offer me a $100 off list price of a new stove. Contacted my retail Sears store, was told to use “Google” whereby I found a telephone number for a technician who told me that F11 error was a “runaway oven”- I was advised to purchase and install an electronic control unit which I did- my major concern is that there is no safety feature to shut off stove thereby creating a major fire hazard when this F11 error happens. In my opinion, it is an enormous manufacturing defect!!

    Model
    790.7938
    Serial number
    VF53536336
    Bought from
    Sears, New York
    Bought
    Sep 3, 2005, about then
    Where
    Greenfield Center, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Jan 14, 2013, sent to the company Feb 26, 2013, published by CPSC Mar 13, 2013

    The product, in the report: Dual Fuel range four burners 36”

    (01/09/2013) The consumer stated that she had turned the front right burner on for about three minutes. She heard snapping sounds. There were nine inch flames coming from the control board above the oven door. The consumer stated that she turned it off at the knobs. The stove was still in flames for about 30 or 45 seconds. There was smoking and an electrical smell. The stove continued to smoke for about a minute and a half. The consumer turned on the stove and the oven about thirty minutes later. And nothing happened. Later that evening, her husband turned on the stove The oven worked and the left side burners work.The burners on the right side did not work. The consumer stated that the she can hear and smell the gas on the right side.

    (01/09/2013) The consumer called Sears. She was told that because it was not under warranty she would be charged $160 for a repair visit. She told them that she was concerned about safety. She was advised to call their Recall department. She was told that they would put in a report with the manufacturer. She was told that the manufacturer was Kenmore. She was advised that the manufacturer would call within 48 hours to get a report filled out. They did not call her.

    (01/11/2013) The consumer called the Recall department and Kenmore repair. When she called Kenmore repair, she was told that there was not a report on file. She asked for the manufacturer’s number. She was advised that they could not give her the number. She was referred to CPSC.

    (01/11/20130 The consumer called the Recall department. She was told that they understood her concern. She was told that someone would call her. They have not called.

    Model
    790.46633602
    Serial number
    NF04015086
    Bought from
    Sears, Washington
    Bought
    Jan 27, 2007
    Where
    Camano Island, Washington: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made Dec 26, 2012, sent to the company Feb 1, 2013, published by CPSC Feb 15, 2013

    The product, in the report: electric oven/gas top dual fuel range

    The consumer says she turned the oven on to pre heat at 425. she said the unit started making a “popping” noise, and flames shot out of the back.

    The consumer says they pulled the stove out and unplugged it. they have not used it since. Her back wall was blackened. The consumer says that there are numerous reports of the same thing happening with this unit.

    The consumer contacted the retailer who said the unit is not on recall.

    Model
    790.79383402
    Serial number
    VF51335941
    Bought from
    Sears
    Bought
    Dec 15, 2005
    Where
    Missoula, Montana: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made Oct 16, 2012, sent to the company Oct 24, 2012, published by CPSC Nov 7, 2012

    The product, in the report: Kenmore microwave/oven combo unit. Wall mount. Stainless with glass doors. Model 790.48843900, Serial Number NF0)120552

    Kenmore Oven: Model 790.48843900. Serial Number NF00120552

    Last night while cookin chicken in the oven (bake, 425 degrees F), i hear a loud “pop” and the sound of broken glass. The outer oven door exploded sending glass all over the kitchen. Nobody was injured as I was able to get my two young boys and dog quickly out of the area.

    The oven is less than 3 years old!!!!!

    Model
    790.48843900
    Serial number
    NF00120552
    Bought from
    Sears, California
    Bought
    Dec 5, 2010, about then
    Where
    Dublin, California: Home/Apartment/Condominium
    Who was involved
    Age 41, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Oct 8, 2012, sent to the company Oct 16, 2012, published by CPSC Oct 30, 2012

    The product, in the report: Kenmore wall oven model 790.47783403

    I am disappointed in Kenmore as to both their product quality and customer service follow up. I have a built in wall oven model 790.47783403 in which the oven racks collapse down to the bottom of the oven, hot pans with boiling liquids and all. This happens repreatedly. I called all the recommended numbers for help and got nowhere. The racks are simply too narrow for the width of the oven. This has created a dangerous situation for all concerned, as we have small gandchildren. I’m sure there are other ovens out there with the same issue and even saw prior reports with the Consumer Product Safety Commission.

    Model
    790.47783403
    Serial number
    NF64608040
    Bought from
    Sears
    Bought
    Oct 17, 2007, about then
    Where
    Cincinnati, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 63, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Aug 24, 2012, sent to the company Sep 5, 2012, published by CPSC Sep 19, 2012

    The product, in the report: Kenmore dual fuel range

    The electronic control panel started on fire and may have caused a house fire if I was not in the kitchen at the time. The oven was on , but all of the burners were off. There were sparks, smoke and flames coming from the rear of the control assembly panel. I have already reported this to Sears and they claimed that there is no history of this problem with this model.

    Model
    Kenmore 790.79384400
    UPC
    ?
    Serial number
    VF44645281
    Bought from
    Sears
    Bought
    Jan 15, 2005, about then
    Where
    Hammonton, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Jul 1, 2012, sent to the company Jul 10, 2012, published by CPSC Jul 24, 2012

    The product, in the report: Kenmore Elite Dual Fuel Range; stainless steel

    Kenmore Elite Dual Fuel Range purchased in 2004 caught fire. We were baking for no more than 10 minutes when range made a loud popping noise; smoke and a flame appeared at back of oven. Fire department was called. Firemen believed that the cause was a faulty circuit board. No damage to our house. Sears offered no help whatsoever other than a 10% off coupon for a future purchase.

    Model #: 790.79913302 Serial #: VF43520433

    Model
    790.79913302
    Serial number
    VF43520433
    Bought from
    Sears
    Bought
    Jul 24, 2004, about then
    Where
    Libertyville, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made Jun 15, 2012, sent to the company Jul 16, 2012, published by CPSC Jul 30, 2012

    The product, in the report: Gas top/electric oven range

    Caller’s wife was baking biscuits Sunday morning, May27th, 2012 when she smelled an odor that she identified as an odd smell. She went into the bedroom and made that comment to her husband and then returned to the kitchen where she found the stove on fire.

    Fire was coming out of the upper back portion of the stove which is a gas top/electric oven range. Caller immediately used the kitchen fire extinguisher to put the fire out which included flames 5 to 6 inches high.

    He called retailer May 27th, 2012 but since it was Memorial Day Weekend it took a couple of days for a service tech to be sent. The service tech said that the range would require an entirely new wiring harness and that there was nothing he could do for them other than offer a $100 discount if they ordered new stove immediately while he was there.

    Callers initially ordered but then canceled.

    Callers purchased new range of a different model from a different manufacturer.

    Caller took the range apart and discovered that there is a terminal block, the internal components hook to this terminal block. Caller discovered that where the the internal components were supposed to be attached, it caused arching which caused it to catch fire.

    They still have the wiring harness from the original range that caught fire and would request that the manufacturer reimburse them or provide voucher toward new range.

    Model
    Kenmore Elite Dual Fuel / 790.79383400
    Bought from
    Sears, Florida
    Bought
    Jun 15, 2006, about then
    Where
    Cedar Key, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made Jun 3, 2012, sent to the company Jun 11, 2012, published by CPSC Jun 25, 2012

    The product, in the report: Kenmore Elite Dual Fuel Range -30”

    Had turned the oven about 5 minutes previously to preheat to 375*. At the stove cooking when I heard electrical humming, then saw black smoke, followed by flames from the rear of the control console.

    Model
    79079389402
    Serial number
    vf52035631
    Bought from
    Sears, New York
    Bought
    Jan 13, 2007, about then
    Where
    New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made May 23, 2012, sent to the company May 31, 2012, published by CPSC Jun 14, 2012

    The product, in the report: Kenmore Dual Fuel Range Model 790.79384400

    Kenmore range model 790.79384400 caught fire when the bake element was energizer. Interior of control panel was covered in soot from burning components and kitchen was filled with fumes. The fire was extinguished when the home’s 220v/30A breaker in the service panel tripped. The component part number that ignited was 316418752 Clock/Timer

    Model
    Dual Fuel Range / 790.79384400
    Bought from
    sears
    Bought
    May 16, 2007, about then
    Where
    Gibsonia, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made May 11, 2012, sent to the company Jun 20, 2012, published by CPSC Jul 5, 2012

    The product, in the report: Dual fuel range (gas stove top/electric oven)

    The consumer stated that she purchased a “dual fuel range,” which has the gas stove top and the electric oven. The consumer stated that she had not used the oven that day and as she was sitting in the living room she heard an explosion. The consumer stated that neither the range nor the oven were on at the moment of the incident. The consumer stated that her and her husband walked into the kitchen and they realized that the stove lights were off. She stated that the stove had no electricity and her husband decided to turn off the circuit breaker. The consumer stated that she was afraid that a fire could have started.

    The consumer stated that no visible damages were on the range. She stated that she tried to turn it back on, but there was no electricity reaching the range. The consumer stated that the electricity feature of the range was not working and there were no pilot lights for the gas. The consumer stated that they were still using the gas feature of the range, but they had to use matches to turn it on.

    The consumer stated that as of yet she is unaware of any damages to her home structure. The consumer stated that no one was injured.

    The consumer stated that she contacted the retailer and they informed her that they could not assist her because the range was out of warranty. They informed her that they could only assist her if she paid for the service repair. The consumer declined there offer.

    The consumer believes that this product should be investigated due to the fire hazard that it poses to the consumer.

    Model
    790.79383402
    Serial number
    VF51829391
    Bought from
    Sears, Pennsylvania
    Bought
    May 5, 2007
    Where
    Levittown, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made Mar 15, 2012, sent to the company Mar 23, 2012, published by CPSC Apr 6, 2012

    The product, in the report: Kenmore Gas Range with Electric oven Model # 79079383401

    My wife and I were in the Kitchen when we heard the range making a buzzing noise. My wife was cooking dinner and had the oven set on convection. We both looked at the range when we heard the buzzing sound, that when we saw an orange yellow light illuminating behind the oven which lasted 3-5 seconds, the display went out and black smoke followed. It would be understandable if had buzzed and then stopped working, however I am very disturbed that this product cased a fire to start.

    Model
    Kenmore Dual Fuel 79079383401
    Serial number
    VF50623275
    Bought from
    Sears
    Where
    Gordonville, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 43, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore sold by Sears, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  79. No one hurt

    Made Feb 7, 2012, sent to the company Feb 15, 2012, published by CPSC Mar 1, 2012

    The product, in the report: White Kenmore Elite dual fuel convection range (gas cooktop, electric oven)

    Kenmore Oven door shattered. Last night as we were preparing dinner, my husband checked the food, and as he closed the door, the glass panel exploded into a million pieces. Shards of glass flew up to ten feet across the kitchen, one of which struck my mother in the face (about an inch from her eye!). Fortunately, no one was injured, although we we all badly shaken. It’s a blessing that our children were not in the kitchen at the time, and that our friends toddler had just left. The oven was on at 300 degrees at the time. We treat our appliances gently, and do not drop things or slam the doors. The range is a dual fuel Kenmore Elite Model C970 441883. Serial number is 1939090. It was delivered in Sept 2010 but was not installed until January 2010. However, since it is past the one year warrany period, we have been advised that the repair will not be covered under warrany. I do not feel that this is a warranty issue. This is a SAFETY issue. It doesn’t matter how old a stove is - the door should not spontaneously explode into a million pieces! It is lucky that one of the shards of class did not lodge in my mothers eye or injure one of my children. I think this problem needs to be addressed soon to spare other families the horror of a potential tragedy.

    Model
    C970 441883
    Serial number
    1939090
    Bought from
    Sears Canada
    Bought
    Sep 10, 2010, about then
    Where
    New Westminster, Canada: Home/Apartment/Condominium
    Who was involved
    Age 7, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  80. No one hurt

    Made Jan 29, 2012, sent to the company Feb 6, 2012, published by CPSC Feb 21, 2012

    The product, in the report: Kenmore Elite Model # 790.79383401 Dual Fuel 30” slide-in Range

    15 minutes into an oven cooking cycle, an obvious electrical short was heard, a flash and smoke eminated from the backside of the Control Circuit Board area of our Kenmore Elite Dual Fuel Oven. The home’s independent circuit breaker [supplying power to the oven] popped immediately. The oven was pulled from it’s slide-in position within the counter space. Black soot-type marks were on the wall [the factory cover was in place on the back of the control panel].

    Model
    790.79383401
    Serial number
    VF50623348
    Bought from
    Sears
    Bought
    Jul 1, 2005
    Where
    Fayetteville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  81. No one hurt

    Made Dec 4, 2011, sent to the company Dec 12, 2011, published by CPSC Dec 27, 2011

    The product, in the report: Kenmore Elite Dual Fuel Range Model 790.7938 Electric Oven/Gas Stovetop

    Kenmore Elite Dual Fuel Range model 790.7938 After a little more than 5 years we were cooking in the oven and the electric mother board started to flame and then smoke from the back. It started an electrical fire! Our circuit turned off, we unplugged the range, and made sure that breaker was switched off. This was a very serious problem. We did call the Sears hotline and they wanted to schedule an appointment and the parts to fix the problem up front. How do they know what the problem is and how to fix it, if it is even fixable before anyone looks at the range? The Sears Customer Care Center was only wanting to have an up front payment.

    Model
    Kenmore Elite Dual Fuel Range Model 790.7938
    Serial number
    VF44618504
    Bought from
    Sears
    Bought
    Jan 1, 2005
    Where
    Indianapolis, Indiana: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  82. No one hurt

    Made Nov 26, 2011, sent to the company Dec 5, 2011, published by CPSC Dec 19, 2011

    The product, in the report: Kenmore Walloven Model 790.30473403; Serial number: NF74720674. I can’t get the manufacture date or code until I remove the oven from the wall. I’m elderly and can’t do it without help.

    I had my wall oven set to 375 degrees an error occured on the screen “F10” and the oven would not turn off. The gas continued to flow with the oven’s flame. I couldn’t make the oven turn off. I had to go outside and turn the main gas off to the house. There were no injuries or damages.

    Model
    790.30473403
    UPC
    unknown
    Serial number
    NF4720674
    Bought from
    Sears, Alabama
    Bought
    Jan 1, 2009, about then
    Where
    Lucedale, Mississippi: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  83. No one hurt

    Made Nov 24, 2011, sent to the company Dec 2, 2011, published by CPSC Dec 16, 2011

    The product, in the report: Kenmore Elite Dual Fuel Range

    While preheating my oven last night, I heard a buzzing noise and went back into the kitchen to see sparks and flames, shooting out of the back and top of the range. If it had not been for the quick actions of my husband, who knows what might have happened. He quickly shut off the breaker and gas line, as it is a dual fuel range. The back and top of the entire control panel was burned. This could have had disastrous consequeces!

    Model
    790.79913302
    Serial number
    VF43560518
    Where
    Muncie, Indiana: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  84. No one hurt

    Made Nov 22, 2011, sent to the company Dec 1, 2011, published by CPSC Dec 15, 2011

    The product, in the report: Kenmore Elite Dual Fuel Range Model# 790.79834400 was purchased in December 2004. It has always worked well and never gave any problems until tonight.

    Our Kenmore Elite Dual Fuel Range Model# 790.79834400 was purchased in December 2004. It has always worked well and never gave any problems until tonight.

    Tonight my wife was using the oven at 425 degrees, baking some pizza bread. The oven had been on about 35 to 45 minutes when we heard an “arcing or sparking” sound coming from the kitchen. My son said he saw flashing occuring from somewhere near the display, at the top of the unit. This may have come from behind the unit, a vent is immediately below the top. It appears that there is a small amount “electric smoke” residue on the top.

    The breaker was tripped. I unplugged the range and turned off the gas. After doing a little investigation on the internet, it appears that this is a problem that has occurred with quite a few Kenmore/Frigidaire Dual Fuel ranges as well as other types.

    I don’t know if you can provide any feedback, but I’d like to know if there are any proceedings for this problem.

    I talked to a Sears hotline guy on the 800 number and got a person who confirmed my information and was intending to send out a service man. I declined to have one come out until I find out more information.

    It appears that some people have had luck getting their units replaced with a newer or different model. I’m not sure that I want this one repaired with what I’ve read about other incidents.

    Any information or suggestions you can provide may be helpful.

    Model
    Kenmore Elite Dual Fuel Range Model# 790.79384400
    Serial number
    VF44645313
    Bought from
    Sears
    Bought
    Dec 18, 2004
    Where
    Fort Wayne, Indiana: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  85. No one hurt

    Made Nov 7, 2011, sent to the company Dec 21, 2011, published by CPSC Jan 6, 2012

    The product, in the report: Wall oven

    The consumer said that she was baking ribs at 250 degrees for 3 hours. First the screw came of of the left side of handle the her housemate was in the kitchen when the wall oven door collapsed and pieces shattered all over the place.

    The consumer believes that her wall oven could pose a laceration hazard. The weight of the glass could seriously hurt a child.

    There were no injuries.

    On 11/07/2011 the consumer called and explained the incident to the mfr’s rep., (name unknown) who said that her product model number is not part of a recall. Consumer Added” She called both Sears and Kenmore.

    Model
    790.480-7900
    Serial number
    NF03210465
    Bought from
    Sears, Georgia
    Bought
    Oct 20, 2010
    Where
    Atlanta, Georgia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  86. No one hurt

    Made Sep 26, 2011, sent to the company Oct 31, 2011, published by CPSC Nov 15, 2011

    The product, in the report: dual fuel range oven

    The consumer attempted to turn the oven on and there was a crackle-pop sound and a flame shot up from the back of the unit. The consumer has not seen an visible damage to her wall. The consumer immediately turned the control back off. Her husband unpluged the unit from the electrical outlet. He also checked the circuit breaker for the range/oven and it did trip.

    There were no injuries. Damage was limited to the unit itself.

    The consumer called the mfr. and their rep. indicated that there was no recall on the product and then gave her the number to the CPSC Hotline.

    The consumer also searched the Internet and found other reports of problems with this manufacturer’s product.

    Model
    790.79913302
    Serial number
    VF43416195
    Bought from
    Sear’s
    Bought
    Sep 15, 2004
    Where
    Hudson, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  87. No one hurt

    Made Sep 5, 2011, published by CPSC Sep 27, 2011

    The product, in the report: Kenmore Elite Dual Fuel Range

    Oven over heated to more than 500 degrees and was set to only 375 degrees. Luckily there was no fire or damage but there very easily could have been

    Model
    790.79383404
    Serial number
    VF53421104
    Bought from
    Sear
    Bought
    Sep 26, 2005
    Where
    BEAVERTON, Oregon: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  88. No one hurt

    Made Aug 23, 2011, sent to the company Sep 19, 2011, published by CPSC Oct 3, 2011

    The product, in the report: gas cook top/ electric oven

    While baking in the oven at 350 degrees for 15 minutes then the setting was changed to 400 for an additional 15 minutes when she heard loud pop noise.

    When she got closer to the oven she saw flames coming from the back of the control panel they lonely lasted two seconds and the fire went out by themselves.

    The oven was then powered in the off position and her husband pulled the range from the wall outlet and they noticed that all power was lost to the control panel (which is an all touch electric control panel) and when they removed the control panel the wires inside were blackened and melted.

    The firm was contacted on 8/22/2011 and the consumer was advised that her unit was not affected by any recent recalls and no assistance was offered to make any repairs to the unit.

    The consumer is considering get the appliance repaired but has not yet made any repair appointments. She has not used the range since the failure occurred she contacted her local gas company and they shut the gas off to the range. The range is currently in the unplug position.

    Model
    79079384402
    Serial number
    vf51437858
    Bought from
    Sears
    Bought
    Jun 8, 2005
    Where
    Deming, New Mexico: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made Aug 5, 2011, published by CPSC Aug 29, 2011

    The product, in the report: Kenmore Elite Dual Fuel Range Model 790.7938

    The control circuit board of our Kenmore Elite Dual Fuel Range model 790.7938 caught fire. After pressing Start to pre-heat the oven, I heard a cracking sound and a wall of flames shot out from behind the control panel followed by black smoke. All controls turned on, the oven door locked itself shut, and the self cleaning mechanism began heaating the oven. I was home alone when the incident happened, so I had to pull the oven out from underneath the wooden cupboards, run out to the garage, pull a refrigerator away from the wall to find the breaker box and kill the power.

    Model
    790.7938
    Bought from
    Sears
    Bought
    Jul 15, 2005
    Where
    Fort Collins, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 48, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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