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Thor Kitchen gas stoves and ovens

3 reports to CPSC, the latest made Jan 26, 2023. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 3reports to CPSC
  • Jan 26, 2023the latest report was made
  • May 18, 2018the earliest
  • 0with the company’s comments
Brand
Thor Kitchen
Maker
The Thor GroupMakers, importers or sellers, as the reports name them
Product
Gas stoves and ovensCPSC’s product type: Gas Ranges or Ovens (code 279), in Kitchen: Appliances

By month

1 report from February 2022 to January 2023; the most in January 2023, 1. 2 earlier reports, since May 2018, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
January 20231
February 20201
May 20181

How badly anyone was hurt

  • No one hurt 3 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Jan 26, 2023, sent to the company Feb 1, 2023, published by CPSC Feb 15, 2023

    The product, in the report: TGC3601212481 THOR COOK TOP 36 inch Gas

    HI My name is [REDACTED] and I purchased a cooktop from BESTBUY.com in September 2022 with a serial number “[REDACTED]” . After a week of using, the burners failed to fire the ignition spark , causing the gas to leak all over. In the link is the video of that behavior”[REDACTED] ” . I contacted THOR Customer Support via phone/email on September Fri, Sep 23, 2022 and THOR assigned a Technician name “[REDACTED]” and their phone # is [REDACTED]. The Technicians arrived on November 3rd for the first time and tried to fix the cooktop. They dismantled the cooktop and tried to fix the issue. They found the parts could be defective and called THOR and ordered a few parts. Once the parts arrived, they came back on Nov 28, 2002 and tried to fix again with the new parts. However the burners still fail to ignite and still causing dangerous levels of gas leakage again and causing health and lung issues when being close to it. The technician called Thor and provided them an update saying that the cooktop is defective and needs to be replaced. ?After following up with THOR multiple times over phone and email, they assigned me a new technician called “[REDACTED]” and his number is “?[REDACTED]?”. He arrived on January 25th 2023 and tried all day to fix it and eventually failed, despite bringing THOR TECHNICAL Team on his call. I was told today January 26th by “[REDACTED]” that the cooktop is defective and needs to be replaced. ?The product is under 2 year warranty and the company THOR failed to provide me solution and fix for this dangerous and faulty cooktop. This is causing health issue as the gas that leaks is dangerous and could be proven lethal if not taken care immediately. ??I request the agency to take necessary action and help me on this issue Thanks [REDACTED] [REDACTED] Ph [REDACTED]

    Model
    TGC3601
    Serial number
    TGC3601212481
    Bought from
    BESTBUY.com
    Bought
    Sep 6, 2022
    Where
    Aldie, Virginia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand THOR KITCHEN, made or sold by The Thor Group
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Feb 11, 2020, sent to the company Feb 20, 2020, published by CPSC Mar 5, 2020

    The product, in the report: Thor Kitchen HRG3080U 30” Freestanding Professional Style Gas Range with 4.2 cu. ft. Oven, 4 Burners, Convection Fan, Cast Iron Grates, and Blue Porcelain Oven Interior, in Stainless Steel

    Purchased a Thor Kitchen 30” gas range in June of 2017. The unit has had many problems over the years. But a critical issue is the fact that the unit has started to turn on by itself. I did not believe it at first when my wife told me until I heard it firing up by itself late one night. This is VERY dangerous. I have located several other reviews online with people that are having the same problem. I know I am out of warranty, and probably will not receive any help or refund from Thor. I am mainly concerned with other people getting hurt by this problem. There are other online reviews on Amazon which indicate people have had the same problem of the unit turning on by itself. I have video of the range firing up by itself, clearly showing the oven knob in the off position but the flames are going inside the oven.

    I have never seen anything like this in my life. Thankfully we were home to notice the problem and a fire did not start. The unit has been unplugged and gas has been turned off. Even if it could be repaired, I dont trust their products now. This is a big problem for them and again I just dont want to see anyone get hurt

    Model
    HRG3080U
    UPC
    unknown
    Serial number
    unknown
    Bought from
    Amazon
    Bought
    Jun 21, 2017
    Where
    Minneapolis, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Thor Kitchen, made or sold by The Thor Group
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made May 18, 2018, sent to the company Jul 18, 2018, published by CPSC Aug 1, 2018

    The product, in the report: 48” Professional propane SS kitchen range with double oven.

    Range has small and large ovens. The small one has had repeated issues with propane gas explosions and now flames shooting out of the grate below the cooking space. The manufacturer has sent repair men out many times for this issue and other issues with the range...

    The flames that they seem unable to correct seem to be a safety issue.

    Bought
    Feb 2, 2016, about then
    Where
    Cooksville, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Thor Kitchen, made or sold by The Thor Group
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Gas stoves and ovens

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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