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NXR gas stoves and ovens

6 reports to CPSC, the latest made Apr 5, 2024. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 6reports to CPSC
  • Apr 5, 2024the latest report was made
  • May 27, 2013the earliest
  • 4with the company’s comments
Brand
NXR
Maker
DURO CORPORATIONMakers, importers or sellers, as the reports name them
Product
Gas stoves and ovensCPSC’s product type: Gas Ranges or Ovens (code 279), in Kitchen: Appliances

By month

2 reports from May 2023 to April 2024; the most in April 2024, 1. 4 earlier reports, since May 2013, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
April 20241
July 20231
December 20221
July 20171
April 20171
May 20131

How badly anyone was hurt

  • Hospital admission 1 CPSC: Injury, Hospital Admission
  • Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
  • Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
  • No one hurt 3 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. Emergency room

    Made Apr 5, 2024, sent to the company Apr 9, 2024, published by CPSC May 7, 2024

    The product, in the report: NXR LS3622 36-in 6 Burners 5.5-cu ft Freestanding Liquid Propane Gas Range (Stainless Steel)

    Baby received a third degree burn from momentarily touching the exterior of an NXR oven

    Model
    LS3622
    Where
    San Diego, California: Home/Apartment/Condominium
    Who was involved
    Age 1, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand NXR, made or sold by DURO CORPORATION
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  2. No one hurt

    Made Jul 6, 2023, sent to the company Jul 10, 2023, published by CPSC Jul 31, 2023

    The product, in the report: NXR 36 inch propane range, pre revamping.

    I bought a NSX oven from Costco about 5 years ago. From the beginning, the igniters did not go off, or sometimes failed to ignite, releasing propane gas into the kitchen. Also, for the first time, some propane leaked out despite turning the switch off.

    I have notified Costco and the company. Costco said they would look into it. I have heard nothing back from Costco after this, and the range company never responded

    Model
    DRGB3602
    Serial number
    HXIHDRG2022166
    Bought from
    Costco online
    Bought
    Mar 15, 2018, about then
    Where
    New Castle, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Age 60, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand NXR, made or sold by DURO CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  3. Hurt, no treatment

    Made Dec 31, 2022, sent to the company Jan 5, 2023, published by CPSC Jan 27, 2023

    The product, in the report: NXR 36 Inch. Professional Style GAS Cook Top with Zinc Alloy Knobs

    My shirt caught on fire whole cooking

    Model
    PRT3651
    Serial number
    WHIPRT5040172
    Bought from
    Costco, Virginia
    Bought
    Mar 8, 2022
    Where
    United States: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand NXR, made or sold by DURO CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  4. No one hurt

    Made Jul 20, 2017, sent to the company Sep 29, 2017, published by CPSC Oct 16, 2017

    The product, in the report: 36” gas range and oven.

    We have an issue with our NXR DRGB-3602C, purchased from Costco on 8/2/2015.

    In June 2016, the oven igniter had to be replaced (under warranty) by an appliance repairman contracted by NXR/Duro.

    On 7/16/2017, we (the consumer) turned the oven on for baking. As it was preheating, we opened the oven door to adjust the oven racks. While the oven door was open, large sparks suddenly started to emit from the floor of the oven, all around the metal plate that covers the igniter. This was followed by a loud bang, so loud that it was interpreted as an explosion. We quickly closed the oven door, turned off the oven, and ran outside. No one was hurt and the sparks stayed within the oven.

    This issue was escalated to Costco on 7/18/2017, who then discussed the issue with NXR. NXR’s response was that since the product was still in warranty, they would send someone to replace the igniter again. They stated that there was no safety risk with this oven part, and that besides replacement of the igniter they did not feel additional action was necessary. We are not completely confident that it will not cause harm should a similar incident occur again.

    Model
    DRGB-3602C
    Serial number
    HXIHDRG2022241
    Bought from
    Costco
    Bought
    Aug 2, 2015
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 42, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand NXR, made or sold by DURO CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  5. Hospital admission

    Made Apr 27, 2017, sent to the company Jun 16, 2017, published by CPSC Aug 7, 2017

    The product, in the report: NXR 36” Pro Style 6 burner Gas Oven

    purchased 5/1/2014, Installed 5-16-2014. Sent 1O yr warranty card on 5/31/2014. Item is a 36” Pro Style Gas Oven, Model NXRDRGB3602, Serial HXlHDRG2021091. Saw online at “Appliance Connection” Website is applianceconnection.com/nxr-drgb3602lp.html . WE paid 2856.88 . 7 months after installation, with less than normal use, in Jan 2015 we noticed ALOT of rusting inside the oven (below the 2 racks) which got worse. February 2015 We contacted Duro Corp, the mfg who demanded we go thru ADCO their servicer. On FEB 19 2015 [REDACTED] from Adco contacted us, we sent photos of our rusted oven interior, he confirmed via email that our oven had “chipping and FLAKING PORCELAIN” -he ordered service-Authorization# [REDACTED]. On March 29 April 15 & May 29 2015 we received emails from [REDACTED] saying the parts were back ordered. Emails were exchanged and finally A year later, on March 21, 2016 we were told the shipment was in- interaction #[REDACTED]. Service guy sent by Adco did repair the badly rusted “oven floor cover” but the OTHER part, which was the “oven Base” “door frame” (perimeter of the main piece oven floor” was “the wrong part, it didn’t fit. He said he’d order it. We never heard from them again, until I had to once again contact Adco, as this time the Heat Seal around the inner oven door was corroding badly &left white particles of the corroded heat seal which resembled a white powdery “dust” on both the oven & kitchen floor, I assume this dust was likely in our food and air as well as this white dust fell to the kitchen floor. Even after cleaning it off it would re-appear within a week or less. I sent photos to Adco & did agree to repair it. I told them to also replace the perimeter piece of the rusted oven that they never did& promised to do since Feb 2015. I emailed [REDACTED] from Adco on Dec 14,15, & 16 she said she would have service guy fix it all. Repairman came Dec 2016, he did replace the corroded seal, but said the “perimeter oven part” was wrong& Adco must have given him the wrong part # & he’d order it. We waited,heard nothing - I followed up with [REDACTED] on April 2,3,5,7,8, telling her I want this oven fixed properly, I want the rusted out part promised to us since March 2016 replaced..I got continual run arounds..i.e “She will look into it” finally I said I wanted to speak to someone in Management at Adco Or Duco, she on April 7 emailed me saying A Senior Customer Service rep from Adco will call you. No one called; I emailed her to tell her and I wanted someone from top mgmt to call - she said I should call them. This escalated to the point of [REDACTED] becoming rather “testy” & implying that I WAS NOT BEING PATIENT! (Going on TWO YEARS NOW I am WAITING” In addition to this part we are still waiting for our oven is still rusted inside & now the burners make a clicking sound very often that regardless of how you control the flame still “clicks” I read complaints all over the internet on these ovens regarding rusting, paint chipping, & “burner clicking” This is marketed as a PRO STYLE oven & we paid 2856.88 AT this point I want a refund, in FULL. Not only is the rust unsightly I believe the inner door corrosion was likely toxic to digest and breath in as it was all over our kitchen floor. Marketing these inferior, if not dangerous ovens, is in my OPINION, CRIMINAL, and particularly so to sell it for top dollar....they sell for upwards of $3,300 now! Additionally, my husband was hospitalized in Jan 2016 with a deadly rare disease called “Epidural Abcesses of the Spine” He almost died, had surgery at Good Samaratin Hospital in W. Islip, NY, and after surgery endured 2 months of Intravenous Highly Potent Antibiotics for 8 weeks to recover...the recuperation was 6 mos or longer. No one knows for sure why or how he developed this, but after seeing this white dust in our oven from the corroding seal,which also fell to our kitchen floor all the time, I have to wonder but have no way of knowing exactly WHEN the seal STARTED to corrode; I only noticed it when it was very bad (Oct 2016 approx) as my eyes are not that good. I feel but have no way of knowing for sure if this contributed to my husband’s rare and deadly illness, but I certainly would think that a corroding heat seal, made I guess in China made from who knows what, and bad rusting inside our oven in which we prepare our food, is in any way GOOD for ones health! I simply filled in the “injured party” on the form, as it is certainly a possibility, it happened, but I do not know what caused it ! Anyway if you Google reviews on this particular oven, you will see many complains as to the rust and other problems.

    Model
    NXRDRGB3602,
    UPC
    ?do not know
    Serial number
    HXIHDRG2021091
    Bought from
    Appliance Connection
    Bought
    Mar 21, 2014
    Where
    So. Amityville, New York: Home/Apartment/Condominium
    Who was involved
    Age 67, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand NXR, made or sold by DURO CORPORATION
    How badly, in CPSC’s words
    Injury, Hospital Admission
  6. No one hurt

    Made May 27, 2013, sent to the company Jun 3, 2013, published by CPSC Jun 24, 2013

    The product, in the report: Stainless Steel NXR 30” slide in stove range

    inside tempered glass of my gas oven stove popped and shattered while baking garlic bread.

    Bought from
    Costco
    Bought
    May 26, 2012
    Where
    California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand NXR, made or sold by DURO CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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