NXR-Duro Corporation gas stoves and ovens

1 report to CPSC, the latest made Sep 29, 2021. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

1report to CPSC
Sep 29, 2021the latest report was made
Sep 29, 2021the earliest
1with the company’s comments

Brand: NXR-Duro Corporation
Maker: DURO CORPORATIONMakers, importers or sellers, as the reports name them
Product: Gas stoves and ovensCPSC’s product type: Gas Ranges or Ovens (code 279), in Kitchen: Appliances

By month

1 report from October 2020 to September 2021; the most in September 2021, 1.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
September 2021	1

How badly anyone was hurt

No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Sep 29, 2021, sent to the company Nov 8, 2021, published by CPSC Dec 7, 2021

The product, in the report: NXR-Duro Corporation gas range with oven Model LS3622

Although the range was purchased in 9/2018, it was not installed until 5/30/2019. Home was being remodeled during 2019. Did not use range much & until remodel was done.
6/2020: The consumer noticed smoke in the kitchen and found that it was emitting from the pots on the range burners. The handles were completely melted on 2 kettles. The consumer estimates that the kettle were in use for approximately 10 – 15 minutes. She turned the burners off and had to discard the kettles due the damage. It seems that the range burners increased in temperature unexpectedly.
The consumer contacted the manufacturer after that incident. On 6/12/2020 they sent some parts.
However, a technician did not come out until, 7/8/2020. The tech. said that there was something wrong with the burner orifices on top of the range and he would see if he could get that corrected. The tech. said that the parts might arrive in a week. The parts they sent, he said, wouldn’t work.
7/8/2020: The tech came out to the consumer’s home, but the parts he said would not solve the problem.
Called again 7/23/2020 - Still no parts. The burners produce a very high flame, when in use & oven temperature very high past what you set it.
8/7/2020: The consumer set the oven temperature to 350 degrees, but it burned her cookies. The cookies were in the oven for approximately 7 minutes. The cookie sheet was also burned black.
9/22/2020: The manufacturer sent the same technician out to the consumer’s home, but he could not fix the problem.
The next time the consumer baked cookies in the oven, she inserted a thermostat and found that although the oven was set to 350 degrees, the temperature reached 550 degrees.
The manufacturer sent out same technician, several times and they identified that the oven’s thermostat and burner were not working properly. After the oven was serviced by the technicians, it still would not stay at the appropriate temperature, when in use. As of 3/30/2021, technician ordered more parts. Never came. Still waiting.
Lastly, there have been instances, where gas built up in the oven and blew the door open. This has happened on more than 1 occasion.
There have not been any injuries associated with the range/oven, but the consumer is extremely careful and discontinued use of the oven when I have family around. I have purchased a counter top oven so I can do a little baking.
The consumer received a letter from the firm’s law group indicating that the case was resolved and very satisfied with the partial amount of a refund. This is not true.

Model
LS3622
Serial number
WIBLS8040354
Bought from
lowes.com
Bought
Sep 1, 2018, about then
Where
Coloma, Wisconsin: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand NXR-Duro Corporation, made or sold by DURO CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/14/2021) DURO CORPORATION: Prior to making the instant complaint with the CPSC, [REDACTED] made a complaint with the Wisconsin Department of Consumer Protection on May 4, 2021, wherein she complained about the same issues in her subsequent report to the CPSC. [REDACTED] report states her kettle handles melted on the stovetop due to high flames; smoke emanated from the burners on the range; the range (oven) reached an internal temperature of 550 degrees Fahrenheit when she set the range to 350 degrees Fahrenheit; and that gas built up in the range oven and blew the doors open. Duro technicians went to [REDACTED] residence on multiple occasions, and provided the following relevant information: the size of the flames is limited to 15,000 BTU by the orifices on the burners, and the flames are only high enough to heat the bottom of the kettles, not high enough to reach the handles on the kettles; if smoke emanated from the burners on the range it was due to debris on the burners, which is misuse of the range by the consumer; the technicians confirmed that the range oven operated properly and that the internal temperature of the range oven can only reach 500 degrees Fahrenheit due to the size of the orifice, and will only reach 550 degrees Fahrenheit if the broiler function is turned on; and finally, that there was no gas leak that could cause gas to build up in the range oven as alleged. [REDACTED] also alleged that she received a partial refund, which is also inaccurate. To date, Duro has not paid a refund to [REDACTED]. Duro offered a full refund of the purchase price of the range in the amount of $1,809.05; however, [REDACTED] demanded $2,409.92, which includes the installation fees that are not covered under the warranty for the subject range. Duro continues to offer the full refund of the purchase price to [REDACTED].
Duro has investigated those allegations and have found them to be without merit. Duro has also performed a thorough internal investigation and has confirmed that there is no design or manufacturing defect in the range that would warrant a 15(b) recall.

CPSC report 20210929-6497C-3454830. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

NXR-Duro Corporation gas stoves and ovens

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

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