Jenn-Air electric stoves and ovens
40 reports to CPSC, the latest made Aug 24, 2026. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 40reports to CPSC
- Aug 24, 2026the latest report was made
- Jun 1, 2011the earliest
- 2with the company’s comments
- Brand
- Jenn-Air
- Maker
- WHIRLPOOL CORPORATIONMakers, importers or sellers, as the reports name them
- Product
- Electric stoves and ovensNot countertop ovensCPSC’s product type: Electric Ranges or Ovens (Excl Counter-top Ovens) (code 278), in Kitchen: Appliances
Other ways the reports write the brand (11)
“Jenn Air”, “JennAir”, “JENN AIR”, “JENNAIR”, “Jen Air”, “JenAir”, “Jenn Air Maytag/Whirlpool”, “Jenn Aire”, “Jenn air”, “Jenn-Air SCE30600” and “Jenn-Air/Model JMW8530DAW”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| August 2026 | 1 |
| July 2026 | 1 |
| May 2026 | 1 |
| February 2026 | 1 |
| July 2025 | 1 |
| June 2024 | 1 |
| May 2024 | 1 |
| March 2022 | 1 |
| December 2020 | 1 |
| September 2020 | 1 |
| September 2019 | 1 |
| June 2019 | 1 |
| September 2018 | 1 |
| May 2018 | 1 |
| August 2017 | 1 |
| January 2017 | 2 |
| July 2016 | 1 |
| November 2015 | 1 |
| August 2015 | 2 |
| July 2015 | 1 |
| April 2015 | 1 |
| January 2015 | 1 |
| May 2014 | 2 |
| November 2013 | 1 |
| May 2013 | 1 |
| March 2013 | 1 |
| January 2013 | 1 |
| November 2012 | 2 |
| March 2012 | 1 |
| February 2012 | 1 |
| December 2011 | 1 |
| November 2011 | 1 |
| June 2011 | 4 |
How badly anyone was hurt
- Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
- First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
- No one hurt 35 CPSC: Incident, No Injury
- No incident, no one hurt 1 CPSC: No Incident, No Injury
- Not said 1 CPSC: Unspecified
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Aug 24, 2026, sent to the company Sep 2, 2026, published by CPSC Sep 17, 2026
The product, in the report: Electric JennAir Wall Oven
I have a JennAir(Whirlpool) wall oven that is approximately 10 years old. The control board has failed twice sine I purchased it new. Most recently, my family and I awoke early in the morning to discover the oven had turned on broil during the night at some point and heated up, surprisingly it didn’t catch fire although it seemed to have been heating for a very long time and our kitchen was smoky. I turned off the breaker and allowed the oven to “reset”, upon powering it back on it was fine for a little while and then turned on broil again. I called JennAir customer service, they seemed concerned and told me to leave the breaker off to the appliance and that they would send sent out a technician at no charge to repair the oven, as they reviewed that I had multiple problems with the oven during the time I owned it. They sent out the local JennAir dealer who charged me $150 as soon as they showed up, before looking at the appliance. The technician said JennAir was paying for the labor to look at the oven but not the service charge. The technician confirmed the control board was faulty and the oven turned on by itself when he powered it up by turning on the breaker. Notes were made and he said he would send the findings to Jennair. He turned the breaker back off and left. I called Jennair and they said they never got the notes, I called the service provider and they forwarded the email they had sent to Jennair with all the service notes on the day of the inspection. I called Jennair a few days later and they said that the part was no longer available and my oven couldn’t be fixed They said they would give me a small discount on a new one, 25% off and they wouldn’t charge me tax, they wanted my credit card over the phone and said the unit would ship direct from Jennair. I declined and decided to report this situation. The oven that has been faulty since purchase and now endangering mine and my families life, the insulting and questionable practice of trying to get my card info over the phone and negate taxes for a new one just seems like it needs looking into, putting profit before consumer safety shouldn’t be okay.
- Model
- JJW3430WS02
- UPC
- na
- Serial number
- D43910947
- Bought from
- Direct Appliance
- Bought
- Jun 1, 2015, about then
- Where
- Modesto, California: Home/
Apartment/ Condominium - Who was involved
- Age 9, Unknown
- The reporter’s relation to them
- My Child
- As this report names them
- Brand JennAir, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, no treatment Made Jul 21, 2026, sent to the company Jul 24, 2026, published by CPSC Aug 7, 2026
The product, in the report: Jenn-air built in electric Wall oven/ microwave combo
Glass oven door exploded sending shards of glass all over oven, kitchen floor and my feet.
- Model
- JMW242WB00
- Serial number
- DY4999562
- Where
- Ten Mile, Tennessee: Home/
Apartment/ Condominium - Who was involved
- Age 69, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jenn-Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made May 29, 2026, sent to the company Jul 21, 2026, published by CPSC Aug 4, 2026
The product, in the report: Double Wall Oven
(05/25/2026) The double oven caught on fire. The consumer’s wife had turned the oven on. About five minutes after placing food in the oven, she heard a crackling sound. Fire and smoke were coming from underneath the control board. She turned the oven off at the circuit breaker.
The consumer contacted the firm who sent a technician out.
The consumer stated that the control board had been replaced about two years ago.
- Model
- JJW2830IL01
- Serial number
- DA0803376
- Bought from
- Jeff Lynch Appliance, South Carolina
- Bought
- Jan 14, 2021
- Where
- Greenville, South Carolina: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Jenn Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Feb 24, 2026, sent to the company Feb 27, 2026, published by CPSC Mar 13, 2026
The product, in the report: JennAir Oblivion Glass Series JEC4536KB
I have a JennAir Oblivion Glass Series JEC4536KB installed at my house for two years. I have notice that the burners were been left on by my children. This how ever was not the case. I was home alone and the power went out for 5 seconds. I walked out and the burners were on and the control panel was locked. There is no way to turn the burners on with control panel locked. This is for sure the unit turning itself on after a power outage. It has happened at least 4 times now. Onetime it caught a specula on fire and had we not been home would have caught the cabinets on fire burning the whole house down. I called JennAir support line and they told me they were not responsible for there unit after a power outage. I informed them is was just concerned that there product was a protentional fire hazard and they should at least come get the unit to do testing on it to see why this was happing. They informed me again not there issue because it happens after a power outage. No one at my household has been injured but I am removing this unit this week for my families own safety.
- Where
- myersville, Maryland: Home/
Apartment/ Condominium - Who was involved
- Age 56, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand JennAir, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jul 25, 2025, sent to the company Jul 29, 2025, published by CPSC Aug 12, 2025
The product, in the report: Electric Wall Oven
The glass on a JenAir electric wall oven shatters during clean cycle. I am aware of at least one other unit in my community where the same happened. Reporting now because second incident indicates a flaw in the unit.
- Model
- JJW2430
- Serial number
- D.C.0.4.0.2.7.6.7
- Where
- Farmingdale, New Jersey: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand JenAir, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No incident, no one hurt Made Jun 12, 2024, sent to the company Jun 17, 2024, published by CPSC Jul 2, 2024
The product, in the report: Jenn-Air cooktop, model JED8430ADB
Electric cooktop sensors & switch malfunction causing the burners to heat to uncontrollably hot setting regardless of the switch setting (low to high). So hot, that the unit doesn’t shut off by itself, but relies on the home’s electric system to trip the breaker (my breaker was tripped on June 5th). Children & elderly are most susceptible as they won’t be able to react to a burning pan when they pour the olive oil like I did. Jenn-Air is aware and offered a 25% discount, but refused to consider a recall. The technician that Jenn-Air sent to investigate, named [REDACTED] with [REDACTED], was so familiar with this issue that he did not need to take anything apart or even look under the counter. He stated the sensor itself wasn’t malfunctioning, but it the switch’s response to the sensor was the malfunction where it “sticks” so that it doesn’t shut off the heat when it needs to. The heat isn’t supposed to be on for just a few seconds and then turns off until the sensor calls for more heat. It’s interesting how he knew right away like this happened so many times before. Jenn-Air’s safety department originally dispatched [REDACTED] to investigate for a safety issue, but since no recalls have been issued, this was not considered a known issue. I had the option to pay to repair it so that I can be safe again. I reported this outcome to Jenn-Air only to be told a 25% discount would be issued for my next purchase and that no recall will likely be considered. They didn’t express concern that the young or elderly could inadvertently cause a kitchen fire.
- Model
- JED8430ADB
- Serial number
- 19415877ER
- Where
- Colleyville, Texas: Home/
Apartment/ Condominium - Who was involved
- Age 34, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jenn-Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- No Incident, No Injury
-
No one hurt Made May 24, 2024, sent to the company Jun 13, 2024, published by CPSC Jun 28, 2024
The product, in the report: Jenn- Air Electric
Jenn-Air Electric Downdraft Slide-In Range (Maytag) purchased from Lowes-Greensboro/Battleground Ave., 01/01/03 -The oven top -broil popped on without being turned on in April, 2015, repaired by WFCC Convenient Appliance. Again in July, 2023 the Big Front burner popped on, and I had not used the Burner in years, replacement was installed by Advanced Electric. The Stove is turned off at the Breaker Box and not used.
- Model
- JES9800AAB
- Serial number
- 17587144CA
- Bought from
- LOWE’S, North Carolina
- Bought
- Jan 1, 2003
- Where
- Greensboro, North Carolina: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jenn-Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Mar 18, 2022, sent to the company Apr 6, 2022, published by CPSC Apr 20, 2022
The product, in the report: Electric range
Caller stated that her range started coming on spontaneously by itself randomly a year ago but most recently it is happening more frequently even in the middle of the night. Caller stated that she has had to shut the breaker off to power off the unit.
Caller stated that she contacted the manufacturer and they advised her that her model was not under a recall or has any reported injuries, however, they could take back the unit and sell her another.
Caller is concerned that this range is a fire hazard but the company is not taking full responsible to replace it.
- Model
- JJW9830DDP
- Serial number
- 28004909NE
- Bought from
- installed in home
- Where
- Greenville, Texas: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jenn-Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Dec 29, 2020, sent to the company Jan 21, 2021, published by CPSC Feb 4, 2021
The product, in the report: Jenn Air 27 inch double wall ovens
Purchased high end Jenn Air Double Wall Oven. I am very careful and clean up any spills after use. Oven was splattered from Christmas roast so decided to use Clean Cycle. About an hour into the Light Cleaning, we heard a pop. When I opened the door after the oven had cooled down, we discovered a crack across the entire width of the interior glass.
- Model
- JJW 2830 I M00
- Serial number
- D92906802
- Bought from
- Hudson Appliance
- Bought
- Jan 22, 2020
- Where
- SUDBURY, Massachusetts: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand JENN AIR, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Sep 18, 2020, sent to the company Oct 8, 2020, published by CPSC Nov 10, 2020
The product, in the report: Jennair range electric
Our Jenn Air range turns on without anyone around it. No one is anywhere near it and the oven or cook top burner turns on. We can hear the beep from the panel when it turns on if we are nearby. I saw there is already a recall for the glass cook tops made by whirlpool. The Jenn air range model number is:JES1750ESO
We are concerned if we are not home it could overheat and cause a fire of injure someone. The serial number is: R61413148
- Model
- JES1750ESO
- Serial number
- R61413148
- Bought from
- Good buys, Florida
- Bought
- Sep 4, 2020
- Where
- Captiva, Florida: Home/
Apartment/ Condominium - Who was involved
- Age 61, Male
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Jenn Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Sep 4, 2019, sent to the company Sep 12, 2019, published by CPSC Sep 26, 2019
The product, in the report: Jenn-air cooktop JED3430WB
I called last week when I saw the whirlpool recall to report I have a Jenn-air cooktop we purchased on 1/14/2018 that has the front right plate turning on by itself. I gave the hotline the product number but they said it wasn’t included in the recall even though I am reporting the unit is malfunctioning like what I saw on tv. The unit started turning red when the dial was on the off position. This happened twice before we took the dial completely off thinking maybe the dial had build up and it wasn’t completely shutting off. And it still happened so we disconnected the unit and only connect it when we go to use it, which is inconvenient but due to concerns of safety we started doing this. I asked the hotline worker to document this in my report but I have not received any response from you so I am not sure she actually did. I did have some difficulty with communication due to language. The unit we own and I am reporting fire hazard issues with is JED3430WB. I have the original receipt purchased on 1/14/2018.
Please contact us at [REDACTED] or our phone at [REDACTED]. We registered the product also with your company when we bought it.
I am requesting you include our model in your recall.
[REDACTED]
- Model
- Jed3430wb01
- Serial number
- D64609064
- Bought from
- Appliances connection
- Bought
- Jan 14, 2018
- Where
- Bristol, Rhode Island: Home/
Apartment/ Condominium - Who was involved
- Age 52, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jenn-air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jun 5, 2019, sent to the company Jul 23, 2019, published by CPSC Aug 6, 2019
The product, in the report: Jenn air electric stove
Submitter says that she placed a few items in the oven to bake. Caller smelled smoke and burning after a few 10”??-15’moments. Noticed that the boiler element was hot and could not turn the product off. Had to shut off the circuit breaker in order to turn off the boiler. Jenn Air informed caller that the stove would reset itself after a few minutes. Caller says that the product has not reset or turned on since the incident. See note.
Caller believes this product is a fire hazard.
Note: Jenn Air - sent local technician out. On arrival he stated when he saw the complaint that the broiler would not turn off he knew right away that the part to fix it was no longer available. When I asked how many he had been called for this problem he said “4” - he had worked for this repair company about two years.
My son found the part on the internet for about $85, however part was no longer being made.
My main concern is the home fire hazard. Often times I might have had a roast in oven for2-3 hours & may have gone to the store, or outside working in yard or shoveling. How long would it have taken to fill my house with smoke or cause other damage before I would be aware of it?
Has there been other home damages or potential for this to happen. Is it just this model or others?
Have people been injured because of this product/issue?
Should consumers be made aware of this potential hazard?
Safety issue?
Sincerely, [REDACTED] 6-27-19
- Model
- JES9860AAB
- Serial number
- 20065929CN
- Bought from
- Home Depot, Montana
- Bought
- Dec 21, 2018
- Where
- Billings, Massachusetts: Unspecified
- Who was involved
- Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jenn air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Sep 4, 2018, sent to the company Sep 12, 2018, published by CPSC Sep 26, 2018
The product, in the report: JennAir Touch Control Radiant Cooktop Model number: JED4430GB00 Serial number: D81508242 This is a glass cooktop
JennAir Touch Control Radiant Cooktop - Model Number: JED4430GB00 Installed new in June 2018 by a JennAir certified installer.
Cooktop burners will go full hot for about 10 seconds when reducing the temperature setting. This causes the cooking pan (or any cooking item) on the cooktop to over heat for that amount of time. I have not had any fire incidents, however, I could see where this could cause problems.
I have contacted the manufacturer, but they claim that this overheating is not a defect.
- Model
- JennAir JED4430GB00
- Serial number
- D81508242
- Bought from
- Fergusons, Texas
- Bought
- Jun 6, 2018
- Where
- CARROLLTON, Texas: Home/
Apartment/ Condominium - Who was involved
- Age 68, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand JennAir, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made May 15, 2018, sent to the company May 23, 2018, published by CPSC Jun 7, 2018
The product, in the report: Jenn Air electric range (oven and glass cooktop)
Our Jenn Air Electic range has begun to beep, beep, beep and then turns the oven on by itself when no one has touched it. Shut the unit down by turning off the power. Wait a while, turn the electricity back on- it does it again. Turn off the oven, 5 minutes later it beeps beeps and the oven comes on with no one near it.
- Model
- JES9800AB
- UPC
- unknown
- Serial number
- 22856163GC
- Bought from
- Lowes
- Where
- Upper Marlboro, Maryland: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Jenn-Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Aug 31, 2017, sent to the company Sep 12, 2017, published by CPSC Sep 26, 2017
The product, in the report: Jenn-Air Radiant Range with Convection Oven Model SCE30600
I have a Jenn-Air electric range with ceramic glass cooktop. While cooking, the range exploded sending glass all over the kitchen and dining room. I had my entire family including all grandchildren visiting our lakehome in northern Minnesota at the time and fortunately they had just left the area. Also, 30 seconds prior to the explosion I had been standing directly in front of the cooktop and most certainly would have been hit with multiple shards of glass. The potential for serious injury should be noted in their use and care manual but it is not found anywhere. I have cooked on it for 12 years and never had any difficulty in any way prior to this. I have a Jenn-Aire ceramic glass cooktop in our Twin Cities home as well and I am now concerned that the same thing could happen with that one. Jenn-Air’s only response is that they will send someone to “tell me what happened” and that I would be responsible for all parts and labor for repair. It is beyond repair and we plan to buy a new appliance so that is not the issue. The future potential for danger to myself and others who have ceramic glass cooktops is the issue and it should be a real concern to all but it is definitely not a concern to Jenn-Air.
- Model
- SCE30600
- Serial number
- 16104973UF
- Where
- Cloquet, United States: Home/
Apartment/ Condominium - Who was involved
- Age 67, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jenn-Air SCE30600, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 31, 2017, sent to the company Feb 15, 2017, published by CPSC Mar 2, 2017
The product, in the report: Jenn-Air electric cooktop, 30”, glass top, four burners with downdraft. model JED8430ADB, serial # 12668376ZD
I am writing about a product safety issue. I purchased a Jenn-Air electric cooktop (model JED8430ADB, serial # 12668376ZD) in 2007 and have been using it on a regular basis since then. About a week ago, when the unit was off, I heard a loud buzzing and saw smoke coming from the downdraft. The circuit breaker was tripped. When I tried turning the circuit breaker back on, flames shot out from under the control knobs of the cooktop. The unit is not functioning and must be replaced.
- Model
- JED8430ADB
- Serial number
- 12668376ZD
- Bought
- Jan 1, 2007, about then
- Where
- Sudbury, Massachusetts: Home/
Apartment/ Condominium - Who was involved
- Age 52, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jenn-Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 28, 2017, sent to the company Feb 17, 2017, published by CPSC Mar 6, 2017
The product, in the report: Jenn-Air Electric Downdraft Range
I purchased my Jenn-Air Electric Downdraft Range on December 16, 2016 and it was installed a few days later. About one month later, on January 22, 2017, after preparing a dinner and having the oven on at 425 degrees, we were finishing dinner when we heard a strange, loud popping noise coming from the oven. Not daring to open the oven, I could see through the oven door that glass was shattering inside the oven. Over a period of several hours, the inner glass continued to shatter and fall to the bottom of the oven. The next day, my 11 month old Labrador Retriever was in the kitchen and discovered some small shards of glass on the floor beneath the oven. She ate a couple of small pieces before I could get to her and then vacuum up the remaining glass that had somehow come out of the oven on to the floor. I have not opened the oven door at all since we heard the initial popping sounds, so I am not sure how the glass escaped the oven. I estimate that there was about 1/2 tsp to 1 tsp of glass on the floor. I contacted Ferguson Enterprises, Inc. where I bought my range and they contacted Whirlpool, the manufacturer of the Jenn-Air Range. Whirlpool is refusing to replace my month-old range that I paid $3,413.25 for, but wants to send a repair company out to look at it and try to fix it rather than replace it. I think this is unacceptable and am very concerned about the safety of this oven!!! The repair company tells me that the glass piece that they believe is needed is on back order and they did not give me a time frame of when it would be available if I was to have it fixed. Please help!
- Model
- JJES1750ES
- Bought from
- Ferguson Enterprises, Inc.
- Bought
- Dec 16, 2016
- Where
- Forest, Unspecified: Home/
Apartment/ Condominium - Who was involved
- Age 60, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jenn-Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jul 19, 2016, sent to the company Jul 27, 2016, published by CPSC Aug 12, 2016
The product, in the report: Jenair air electric stove jes975oaaw 18898494eg
My Jen air stove glass shattered into nugget size glass when turning on self clean mode. Purchased new door turned on self clean oven again. Inside glass shatter again. Model numberjes9750aaw serial number 18898494eg
- Model
- jes975oaaw
- Serial number
- 18898494eg
- Where
- Unspecified: Unspecified
- Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Jenn Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Nov 5, 2015, sent to the company Dec 11, 2015, published by CPSC Dec 28, 2015
The product, in the report: 30” Stainless Steel Downdraft Slide-In Electric Range
On 11/04/15 the consumer wanted to use her oven but noticed that some of the buttons were not working. The consumer states the oven went to rapid reheat and then to the broil setting with the temperature at 500 degrees. The consumer pressed the “cancel” button but the button did not work and the oven was still getting hot. The consumer states the “back” button worked and she was able to shut the oven off.
The consumer states a similar incident occurred about 2 years. After cleaning the stove top the consumer noticed the oven unexpectedly turned “on” and went to the broil setting. The consumer had to press the “cancel” button to shut off the oven but then a few minutes later the oven unexpectedly turned back “on”. The consumer states the scenario repeated for about 30 minutes.
On 11/04/15 the consumer contacted the firm (800-688-1100) and informed them of her safety concerns. When the consumer expressed her concerns about having a manual shut off on the range the Rep. (name unknown) advised her to disconnect the range by pulling out the range or cutting off the circuit breaker. The consumer believes this is a safety hazard because there should be an emergency shut off on the range. She is elderly and cannot pull out the range and go to another part of the home to shut off the circuit breaker. The Rep. offered for a service technician to go out to her home and informed her that a manager would call her today, 11/05/15 regarding her safety concerns with the range.
The consumer states the mother board was replaced sometime in 2010. The consumer states the technician who conducted the repairs informed her that the steam from the self cleaning mode got in the mother board. The consumer since then has not used the self cleaning mode. The repair was done under warranty.
The consumer could not obtain the serial number, she states the only way to obtain the serial number is to pull out the range and the consumer believes the firm should have the serial number easily accessible.
The consumer believes large electronic appliances should have a manual shut off button so in case of an emergency the consumer does not have to go shut off the circuit breaker or pull out the range, which can be more difficult for elderly consumers.
The consumer states the range was delivered sometime in February 2008.
- Model
- JES9800BAS
- UPC
- Unknown
- Serial number
- Unknown
- Bought from
- Sears, Maryland
- Bought
- Jan 15, 2008, about then
- Where
- Millersville, Maryland: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Jenn-Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Aug 27, 2015, sent to the company Sep 10, 2015, published by CPSC Sep 24, 2015
The product, in the report: Jenn-Air® 30” Electric Downdraft Range model JES1750ES
We had an older Model Downdraft model range and it had relatively thick doors that were well insulated. We recently had to buy a newer model and the door is about 1/2 as thick and not well insulated. One of the instructions for the new range was to do an initial burn in at 400 degrees for an hour. The door got very hot and would have burned a child. (it almost burned me.) I think it is too bad that a company would sacrifice safety like this when older models did not have the same issue. The technology exist to better insulate oven doors. It seems like companies should use it and keep kitchens much safer.
- Model
- Jenn-Air® 30” Electric Downdraft Range model JES1750ES
- Bought from
- Albert Lee Appliance, Washington
- Bought
- Jul 29, 2015
- Where
- Issaquah, Washington: Home/
Apartment/ Condominium - Who was involved
- Age 58, Male
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Jenn-Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Aug 18, 2015, sent to the company Aug 26, 2015, published by CPSC Sep 10, 2015
The product, in the report: Jenn-Air electric double convection oven, wall oven; color black, glass front.
Upon using the self-clean function on my Jenn-Air double wall oven for the first time (top oven only) the tempered glass on the inside of the oven shattered. Basically blew out all over the interior of the oven in thousands of tiny pieces. This happened about 15-20 minutes into the cycle. In researching online, I have seen several other people complain about similar incidents with using the self cleaning feature on their Jenn-Air oven.
- Model
- JJW2827WB02
- Serial number
- D41322666
- Bought from
- Don’s Appliances - Canonsburg
- Bought
- Apr 1, 2014
- Where
- McKees Rocks, Pennsylvania: Home/
Apartment/ Condominium - Who was involved
- Age 50, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jenn-Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
First aid Made Jul 13, 2015, sent to the company Aug 12, 2015, published by CPSC Aug 26, 2015
The product, in the report: Jenn-Air Slide-In Electric Range; 4 burners
On 06/01/15 (approximately) as the submitter’s mother was passing by the range she slipped and caught her fall by putting her left hand on the stove top. The submitter states the glass top shattered and the submitter’s mother sustained lacerations on her hand. The submitter’s mother did not seek medical attention.
On 06/02/15 (approximately) the submitter contacted the firm (866-640-7146 ex [REDACTED]) and informed them of the incident. The submitter was told by a firm rep (name unknown) that the glass top would be replaced free of charge.
On 06/30/15 (approximately) the technician came out and replaced the glass top. While the technician was replacing the glass top the submitter noticed wires near the right front burner were burned. The submitter informed the technician but the wires were not replaced.
The consumer believes the glass top is not safe and glass should be made of a different material. The consumer believes the burner is faulty and the range poses a fire hazard.
- Model
- JES9800BAS18
- UPC
- Unknown
- Serial number
- DY4905962
- Bought from
- Lowes, Virginia
- Bought
- Jul 1, 2010, about then
- Where
- Madison Heights, Virginia: Home/
Apartment/ Condominium - Who was involved
- Age 86, Female
- The reporter’s relation to them
- My Parent
- As this report names them
- Brand Jenn-Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Injury, First Aid Received by Non-Medical Professional
-
No one hurt Made Apr 5, 2015, sent to the company Apr 13, 2015, published by CPSC Apr 27, 2015
The product, in the report: Residential white electric range
Oven racks collapse, causing hot food/racks/dishes to fall to bottom of oven. Racks no longer fit securely on tracks, and it appears oven liner has bowed.
- Model
- JER8885RAF
- Serial number
- 13954567NC
- Where
- Farmington, Connecticut: Home/
Apartment/ Condominium - Who was involved
- Age 37, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jenn-air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 1, 2015, sent to the company Jan 9, 2015, published by CPSC Feb 2, 2015
The product, in the report: Jenn-Air electric stove with downdraft exhaust and module cooktop cartridges. Model #8161 Serial #96606382
This morning my Jenn-Air glass cartridge electric cooktop exploded, blowing shattered glass around my kitchen. I had just cooked breakfast and left the front burner on high to boil a kettle of water. That is when the glass explosion occurred, shattering the whole of the glass top of the cook top cartridge.
- Model
- 8161
- Serial number
- 96606382
- Where
- South Bend, Indiana: Home/
Apartment/ Condominium - Who was involved
- Age 72, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jenn-Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
Not said Made May 22, 2014, sent to the company May 30, 2014, published by CPSC Jun 13, 2014
The product, in the report: Electric wall oven
I have a Jen_Air double wall oven (electric) Model #WW30430P Ser # 21466160AX, the unit failed on and would not turn off, it just continued to heat up until I turned off the breaker. After the cooled down I tried resetting the breaker and it came back on by itself.
- Model
- WW30430P
- Serial number
- 21466160AX
- Where
- Barrington, New Jersey: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Jen Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Unspecified
-
No one hurt Made May 13, 2014, sent to the company May 21, 2014, published by CPSC Jun 5, 2014
The product, in the report: built-in Jenn-Air double oven
On March 31, 2014 the outer glass from the upper oven door on our Jenn Air Model JJW9630 double oven exploded with such a force that glass shards were found on top of counter tops over 8-feet away. Glass everywhere! The noise was very loud, like a car wreck. Fortunately my wife and I were out of the room at the time so no one was injured, but if anyone happened to be in the kitchen when it exploded, they would have been hit with a rain of glass shards, causing lacerations from head to toe. Although the oven is 15 years old, it was used very sparsely during the first 11 years as we lived full –time in another state. I contacted Whirlpool (Jenn-Air) and spoke to their Safety Department about the explosion. They just shrugged it off and said that this sometimes happens with tempered glass. SOMETIMES HAPPENS...I can understand broken or cracked glass, but not an explosion. I don’t buy that! I wonder how often has it happened? How many people have been hurt? Have there been any fatalities? I mean, this is a serious situation that needs to be addressed. I don’t care how old an appliance is, it shouldn’t explode...never! Cracked or broken glass I understand, but EXPLOSION goes a whole different route.
Now here’s the kicker...I have the original manual, and nowhere in it does it talk about the dangers of tempered glass or explosions. There is no mention whatsoever in the 2-page “Important Safety Instructions” section. In fact, the only safety-related reference to the oven door is a single sentence at the bottom of page 20, in the “Maintenance” section where it states, “Scratching, hitting, jarring or stressing the glass may weaken its structure causing an increased risk of breakage at a later date.” Nothing is again mentioned about the danger of explosions. I think this is clearly a situation that needs to be addressed. After talking with Jenn-Air’s Safety Department, they offered me a 15% discount on the purchase of a new oven…whoopee! I can get a better deal at any appliance sale. And they told me to make sure to unplug my oven in case there is a problem, so we can’t even use the “good” lower oven for cooking. They did send an independent service company to check it out but he just looked at it and wrote on his report that the “outer glass on upper door blew out”. What they didn’t do was to ask for the photos, which I told them I had, and take back the oven for inspection and testing to see if there were any defects.
- Model
- JJW9630AAB
- Serial number
- 10605453WF
- Where
- Fountain Hills, Arizona: Home/
Apartment/ Condominium - Who was involved
- Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jenn-Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
Emergency room Made Nov 30, 2013, sent to the company Dec 9, 2013, published by CPSC Dec 23, 2013
The product, in the report: Double wall ovens, electric with glass doors
Jenn air double wall ovens, electric model # ww00430b serial 12470766qu7.2
We had a very dangerous situation on thanksgiving day. My husband was closing the upper glass oven door and it shattered onto his hands, requiring stitches on the backs of both middle fingers...not to mention the mess, our cooking and meal being interrupted and now having to replace the double ovens.
Is this a situation you have documented problems with?
[REDACTED]
- Model
- Ww00430b
- Serial number
- 12470766qu7.2
- Bought
- Jun 1, 1996, about then
- Where
- Monte sereno, California: Home/
Apartment/ Condominium - Who was involved
- Age 57, Male
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Jenn-air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Injury, Emergency Department Treatment Received
-
No one hurt Made May 23, 2013, sent to the company Jun 3, 2013, published by CPSC Jun 17, 2013
The product, in the report: Jenn-Air electric stove model number JES9860AAW
My Jenn-Air electric range caught fire last Saturday night. It was an electrical fire above the oven but below the eyes. The fire started when I turned on the oven. I had been cooking on the stove’s electrical eyes. The stove is no longer usable and it caused smoke damage to my home.
The Jenn-Air is model number JES9860AAW.
- Model
- JES9860AAW
- Serial number
- 20883733CG
- Bought from
- Lowes, Alabama
- Bought
- May 3, 2004, about then
- Where
- Florence, Alabama: Home/
Apartment/ Condominium - Who was involved
- Age 76, Female
- The reporter’s relation to them
- My Parent
- As this report names them
- Brand Jenn-Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Mar 1, 2013, sent to the company Mar 28, 2013, published by CPSC Apr 11, 2013
The product, in the report: Jenn-Air electric range
(02/14/2013) The consumer stated that they were sitting on the couch and heard a beep. The beep was coming from the stove. When he went to look at it and everything looked normal. The consumer stated that his wife was fixing a roast. The oven was set at 350. In the process the oven shut off by itself. The consumer stated that he did not know how long the oven had been on.
( 02/16/2013) The consumer stated that the same thing happened again.
(02/18/2013) The consumer called Jenn Air Extended Service Plan. A repair technician was sent out. The technician stated that the problem was in the circuit board. The consumer stated that the part is supposed to be in 3/1.
(2/28/2013) The consumer stated that the beep occur ed again. He turned the stove off at the circuit breaker. The consumer stated that he can use the stove by lighting a match.
UPDATE: Oven also turned itself on at 12:30 AM! People were sleeping, this is a fire hazard.
- Model
- JDR8895AAS
- Serial number
- 13924990GX
- Bought from
- Home Depot, Ohio
- Bought
- Jan 12, 2006
- Where
- Somerset, Ohio: Home/
Apartment/ Condominium - Who was involved
- Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jenn Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 18, 2013, sent to the company Feb 1, 2013, published by CPSC Feb 15, 2013
The product, in the report: SLIDE IN ELECTRIC RANGE WITH DOWNDRAFT IT HAS A BLACK GLASS TOP. IT IS 30 INCHES WIDE. HAS SELF CLEANING OVEN
While cooking Thanksgiving dinner at our cabin, I pulled the turkey part way out of the oven to check the temperature. The entire turkey pan started sliding out of the oven and almost landed on the floor. The problem is that when you pull out the oven rack part way, it is on an angle and the pan tries to slide forward, causing burns, etc. When cooking on a cookie sheet, the same thing happens. While cooking chicken nuggets I pulled the oven rack part way out to check for doneness and the whole pan slid forward and dumped the hot food all over the oven door. The oven rack is on an angle unless it is pulled out all the way. This is unsafe!
- Model
- JES9800CAS
- UPC
- DON’T KNOW
- Serial number
- D11062847
- Bought from
- BEN’S APPLIANCE, California
- Bought
- Jul 28, 2011
- Where
- LAKE ALMANOR, California: Home/
Apartment/ Condominium - Who was involved
- Age 62, Female
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand JENNAIR, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Nov 27, 2012, sent to the company Jan 10, 2013, published by CPSC Jan 25, 2013
The product, in the report: Jenn-Air electric cooktop
(09/30/2012) The consumer stated that she was in the kitchen. She left the kitchen. When she came back in the top left burner had turned itself on. It was glowing red. The consumer stated that as she watched it, the glow started to spread under the glass. Then there was a horrible smell as if something was burning. She stated that she could not turn it off. She had to turn it off from the circuit breaker. Fire has spread under the dial.
(10/01/2012) The consumer stated that she called Whirlpool. They sent out Platinum Service Company on 10/08. The technician checked the unit. He found the switch burnt. The technician replaced the switch but the stove still did not work. The technician advised the consumer that she needed an electrician. The electrician checked the wiring and told her that nothing was wrong with the wiring or the breaker.
The consumer stated that she was billed.
(11/27/2012) The consumer called the company. She was told that they would sell her a new cooktop at a discount. Whirlpool said it would reimburse electrician bill.
- Model
- CCE3401B
- Where
- Pittsburg, Pennsylvania: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jenn-Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Nov 4, 2012, sent to the company Nov 19, 2012, published by CPSC Dec 4, 2012
The product, in the report: Black glass ceramic electric cooktop. It has 5 elements, two are dual elements and 1 is a warming element
I was frying porkchops on the middle burner of my Jenn-Air cooktop ( model # JEC9530 ). After I turned it off and removed the skillet from the burner, I noticed that the burner was staying hot. I checked the control knob to see if we had it in the right position, it was, but it was staying on. We then took the knob off to see if the stem that the knob slides onto was in the right position and it was. We tried turning it on and off a few times, but each time it stayed on. We did get it to go from high to a lower setting but never off, so we turned the breaker off to it. I will be calling the repair guy on Monday to fix it, but I though it should be reported because it could be very dangerous if somebody thought they had turned it off and walked away with a pan still on the burner.
- Model
- JEC9536
- Bought from
- Metro Builders Supply
- Bought
- Dec 31, 2004
- Where
- Moore, Oklahoma: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Jenn-Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Mar 21, 2012, sent to the company Apr 13, 2012, published by CPSC Apr 27, 2012
The product, in the report: Electric Range, Slide in cartridge with 4 prongs
The consumer says he turned on the range. One minute later the glass top shattered. He never had any issues with the range prior to this incident. The consumer contacted the manufacturer who offered a $130 service fee. The consumer says the glass is in one piece but there is a spider web crack on it. The consumer says the radiant cartridge may have been the cause for the heat tempered glass to shatter. He says they were not very concerned and he is very disappointed that the manufacturer did not provide him with further assistance.
- Model
- 88320
- Serial number
- 37216239
- Bought from
- came with home
- Where
- Unspecified: Home/
Apartment/ Condominium - Who was involved
- Age 60, Male
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Jenn Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Feb 23, 2012, sent to the company Mar 2, 2012, published by CPSC Mar 16, 2012
The product, in the report: JennAir smooth top stove - Electric Range
The bottom oven heating element in our oven burned out. Before we were able to replace it, a wire from the back of the element worked loose and fell onto the metal back of the stove. Apparently, the wire then welded itself to the back of the stove unit, which I did not discover until my son told us of the frightening display of sparks and smoke which occurred when he turned on the oven last night. Sufficient damage was done that the control panel no longer works to control the unit, so it seems that we will have to replace the entire stove.
- Model
- SCE30600B
- Bought from
- Second hand
- Bought
- Jun 1, 2002, about then
- Where
- Tigard, Oregon: Home/
Apartment/ Condominium - Who was involved
- Age 35, Male
- The reporter’s relation to them
- My Child
- As this report names them
- Brand JennAir, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Dec 26, 2011, sent to the company Jan 4, 2012, published by CPSC Jan 19, 2012
The product, in the report: Jenn-Air 30” electric wall oven, Model JMW8530DAW, sn: 10392161CT
On 12/24/2011, the oven door fell off and the glass front shattered. It is a Jenn-Air micro/oven combo, model JMW8530DAW, purchased 11/2003. I have had four earlier service calls for defective hinges, as the door will not stay closed tightly. One door hinge came loose in 4/2011, but I caught the door before it could twist the other hinge and or cause the other hinge to let go. The oven door hinges have been an unacknowledged problem by Jenn-Air, now Maytag, or Whirlpool? as evidenced by numerous blogs. It has been a problem since the beginning and caused me to purchase extended warranties as I had a bad feeling about this unit. I feel that the money spent on the ext. warranties is far less than I would have paid for the numerous (other) service calls needed. But the reason for this report is the safety issue with the shattered glass. Luckily, no one was hurt. Jenn-Air (or current owner) should be held responsible to see that proper hinges and stronger, longer, receptacles are installed in these wall ovens.
- Model
- JMW8530DAW
- Serial number
- 10392161CT
- Bought from
- Art’s Appliances, Connecticut
- Bought
- Sep 8, 2003
- Where
- North Haven, Connecticut: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jenn-Air/
Model JMW8530DAW, made or sold by WHIRLPOOL CORPORATION - How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Nov 11, 2011, sent to the company Nov 21, 2011, published by CPSC Dec 6, 2011
The product, in the report: Jenn Aire electric cooktop. Model #228. 4 electric burners, ~30 inch wide. Downdraft exhaust with fan. Fan switch, part #12001130 shorted out, caused small fire.
Jenn Aire electric cooktop. Noticed exhaust fan was running for Jenn Aire electric cooktop, model #c228. Pressed switch to shut it off, but fan kept running. Could see that a fire had started in the control unit for the cooktop. Shut off electricity with circuit breaker, extinguished fire. Disassembled unit. Fan switch had shorted out, caught fire/melted switch. Switch is Jenn-Aire part #12001130
- Model
- C228
- Serial number
- 250888RL
- Bought from
- Unknown
- Bought
- Jan 1, 1987, about then
- Where
- Anchorage, Alaska: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Jenn Aire, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jun 23, 2011, published by CPSC Jul 18, 2011
The product, in the report: Jenn-Air Electric Wall Oven
New Jenn-Air wall oven installed in new construction home February 2011. Turned on oven in March 2011 to test. I noticed an odor when the oven was on, that smelled like plastic burning. I had read in the instruction manual that came with the oven, that the oven may have an odor for the first few times of use. The oven was not turned on again until June 14, 2011. While baking, after preheating, I noticed a smell coming from the oven that smelled like plastic burning. When I opened the oven door, a large cloud of smoke came out the oven door. The oven was on for only 17 minutes at 350 degrees. In the rear of the oven I noticed a yellow substance dripping down onto the oven liner floor. Once the oven cooled, I touched the yellow substance and found it was as hard as stone. The burning of this substance has caused a sticky film on the oven door that occurred when I opened the oven door and the smoke came out. This could be dangerous also as it could very well be residue from the yellow sticky substance and could be flammable.
Jenn-Air has not offered any resolution to this problem, except for the Jenn-Air Service Tech to clean it up. It cannot be cleaned as it is baked on the oven liner and has charred the porcelin oven interior. This substance has caused damage to the oven and is very toxic to smell. I am afraid if I use the oven again, this would cause a fire. The smell of the substance is overwhelming, and my smoke alarm went off, I had to open up my house to let the smoke out.
I feel this is a potentially dangerous situation and this product is unsafe. I did find another consumer, on-line at www.consumeraffairs.com/homeowners/jenn-air_wall_ovens.html that had the same problem, with no resolution from Jenn-Air.
- Model
- JJW2430WB00
- Serial number
- DY4756012
- Bought from
- BUILDER
- Bought
- Feb 1, 2011, about then
- Where
- Melbourne, Florida: Home/
Apartment/ Condominium - Who was involved
- Age 62, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jenn-Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jun 17, 2011, published by CPSC Jul 12, 2011
The product, in the report: Jenn Air Electric Grill/Cooktop in stainless steel with downdraft ventilation
My electric cooktop has smoke coming out of the element receptacles and it caused the circuits to trip on my entire house panel. I had electricians come out to look at it and they said there is something seriously wrong and dangerous with the cooktop itself.
- Model
- 2375/
90ERS - Serial number
- 14063857
- Where
- Norfolk, Virginia: Home/
Apartment/ Condominium - Who was involved
- Age 0, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jenn-Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jun 2, 2011, published by CPSC Jun 24, 2011
The product, in the report: We own a Jenn-Air cooktop that allows users to remove and replace different cooking “cartridges” (e.g., grill, griddle, radiant-heat burner), and the cartridge that caused the fire is Jenn-Air Designer Line Electric Grill Assembly (model JEA8000ADB), which includes the grill basin, the heating coil, and the grill grates. Note that Jenn-Air separately sells the grill grates by themselves as a standalone purchase (Excalibur® Finish Grill Grates, model AE915), but we bought the whole grilling cartridge mentioned above, which included the grill grates.
We recently bought a new Jenn-Air indoor grilling cartridge to insert into our existing Jenn-Air electric downdraft cooktop. We cooked chicken skewers on the new grill unit using a layer of aluminum foil beneath the raw meat, by placing this foil on top of the grill grates, as we had done with our former Jenn-Air indoor grilling unit to avoid flare-ups from dripping fat or marinade. This time, however, within ten or fifteen minutes, a fire had started inside the grilling cartridge. We saw flames coming out from the portion of the grill grates that was not covered with aluminum foil. (Again, this was an electric unit, not a gas unit, so there should have been no flames of any kind.) There was also smoke with a chemical odor.
When we turned off the grill and removed the chicken skewers and foil, we discovered that the fire had melted the metal grill grates. We later discovered that these new grill grates were not made of solid metal, but of a sculpted “Excalibur” nonstick material with aluminum rods inside for support. This Excalibur material appears to have physically melted off the aluminum bars, turning pale gray and ash-like, and slumping into the grill basin, onto the electric heating element. (Since the different parts of the grill have melted together, and due to the chemical odor, we have not tried to remove the cartridge from the cooktop for closer inspection. This is my best effort to describe what I have seen.) There is now a hole several inches wide in the center of the grill grates, where the bars used to be.
In trying to investigate this problem, which we reported to Jenn-Air on the same night it took place, I have discovered that the user manual for a similar Jenn-Air cooktop warns users not to use aluminum foil on the grill grates, apparently due to a fire risk. Yet there is no such warning in the user manual of the grill cartridge we bought and used. Furthermore, there is at least one report online by a customer who had an identical meltdown on his indoor Jenn-Air grill with Excalibur grill grates, and he did *not* use aluminum foil; he cooked steaks directly on the grill grates, and the steaks must have covered enough of the grilling surface to cause the rise in temperature, melting the grates.
- Model
- Jenn-Air JEA8000ADB
- Bought from
- Sears
- Bought
- Jan 9, 2011
- Where
- VIENNA, Virginia: Home/
Apartment/ Condominium - Who was involved
- Age 34, Female
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Jenn-Air, made or sold by WHIRLPOOL CORPORATION
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jun 1, 2011, published by CPSC Jun 22, 2011
The product, in the report: 2003 Jenn Air (Maytag/Whirlpool) Double Wall Oven. Model Number: JJW8230DDS Serial Number: 10370073CT
We have a Jenn Air (Maytag/Whirlpool) double wall oven. Through BBB, by its serial number, Jenn Air confirmed that it was a 2003 model
Model Number: JJW8230DDS Serial Number: 10370073CT
On April 24th, 2011 (Sunday), at 6PM the upper oven’s broiler was found having been turned on by itself when not in use. It had to be manually turned off by pressing Cancel. It was on again at the mid-night. It turned on several more times during the day of April 25th until its power was shut off from the house circuit breaker panel around 3PM.
Called Jenn Air customer service on April 25th. Jenn Air sent a service man to my home on April 28th. The service man offered to replace the oven’s control panel for $416.39, which we declined.
We were charged for $89 without any fixing, paid by personal check. The service report (#240322) has a single statement “Needs panel control, unit is turning on by self.”
The oven’s power has been cutoff since.
It could be much worse because my wife often uses the oven as a storage when it is not in use.
Please let us know if you need more detail information.
Consumer’s Desired Resolution: We need Jenn Air/Maytag/Whirlpool to answer following questions --
1. The product has the seal of UL, why there is no Fail-Safe design in the product’s control panel which can turn to a fire hazard.
2. Why Jenn Air Service did not do anything and left a fire hazard in my house?
3. Should Jenn Air be allowed to use a potentially life threatening defective product as an opportunity to make more money?
Thanks, [redacted]
- Model
- JJW8230DDS
- Serial number
- 10370073CT
- Where
- Cape Coral, Unspecified: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Jenn Air Maytag/
Whirlpool, made or sold by WHIRLPOOL CORPORATION - How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.