Hearth Record

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New Leaf Extended Warranty and Samsung refrigerators

1 report to CPSC, the latest made Apr 20, 2022. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 1report to CPSC
  • Apr 20, 2022the latest report was made
  • Apr 20, 2022the earliest
  • 0with the company’s comments
Brand
New Leaf Extended Warranty and Samsung
Maker
SAMSUNG ELECTRONICS AMERICA, INC. (SEA)Makers, importers or sellers, as the reports name them
Product
RefrigeratorsCPSC’s product type: Refrigerators (code 276), in Kitchen: Appliances

By month

1 report from May 2021 to April 2022; the most in April 2022, 1.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
April 20221

How badly anyone was hurt

  • No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Apr 20, 2022, sent to the company May 10, 2022, published by CPSC May 24, 2022

    The product, in the report: I purchased a New Leaf extended warranty when I purchased my Samsung refrigerator model # RF265BEAESR/AA from Plessers on May 30 2017. I have had nothing but issues with this refrigerator as can be seen from all the service calls listed below. I called in again today as the issue occurred again. I recorded the call and I was informed that if an issue occurs within 60 days of the previous service call, for the same issue, there would be another service call and my issue doesn’t fall within the Federal Lemon Law, Magnusom Moss Act. This potentially could mean that I go through service calls within perpetuality until the contract ends:  - Samsung original warranty claim - May 3, 2019 - ticket #[REDACTED] replaced evaporator cover, ice kit, gasket, and temp sensor - New leaf warranty - Sept 2021  Replaced water/ice dispenser sensor  - New leaf warranty - Feb 2022  Replaced ice kit/ computer board  - New leaf warranty - Feb 17 2022  ice issue continues, service provider came out, but then returned the ticket to new leaf - New leaf warranty - Feb 21 2022 - service provider canceled and rescheduled ice issue continues,   - New leaf warranty - Feb 25 2022 - Rescheduled service - ordered the same parts as the earlier Feb 2022 service call ice issue continues - New leaf warranty  - March 7, 2022 - New service call to replace the same ice maker parts as Feb 2022 - Replaced ice kit/ computer board - New leaf warranty  - April 19, 2022 - Called New Leaf and explained the Lemon Law; and informed that it doesn’t fall under the lemon law since the repair is within 60 days of the previous repair. They want to keep a continuous repair cycle until the contract is over. Same issue with ice machine and now a message on the interactive screen saying if you don’t contact the repair center food could be damaged. New Leaf rep said they would send a copy of the contract. This lack of service is unacceptable and I’m looking for a full refund as this issue has and will continue.

    I purchased a New Leaf extended warranty when I purchased my Samsung refrigerator model # RF265BEAESR/AA from Plessers on May 30 2017. I have had nothing but issues with this refrigerator as can be seen from all the service calls listed below. I called in again today as the issue occurred again. I recorded the call and I was informed that if an issue occurs within 60 days of the previous service call, for the same issue, there would be another service call and my issue doesn’t fall within the Federal Lemon Law, Magnusom Moss Act. This potentially could mean that I go through service calls within perpetuality until the contract ends:  - Samsung original warranty claim - May 3, 2019 - ticket #[REDACTED]  replaced evaporator cover, ice kit, gasket, and temp sensor - New leaf warranty - Sept 2021  Replaced water/ice dispenser sensor  - New leaf warranty - Feb 2022  Replaced ice kit/ computer board  - New leaf warranty - Feb 17 2022  ice issue continues, service provider came out, but then returned the ticket to new leaf - New leaf warranty - Feb 21 2022 - service provider canceled and rescheduled ice issue continues,   - New leaf warranty - Feb 25 2022 - Rescheduled service - ordered the same parts as the earlier Feb 2022 service call ice issue continues - New leaf warranty  - March 7, 2022 - New service call to replace the same ice maker parts as Feb 2022 - Replaced ice kit/ computer board - New leaf warranty  - April 19, 2022 - Called New Leaf and explained the Lemon Law; and informed that it doesn’t fall under the lemon law since the repair is within 60 days of the previous repair. They want to keep a continuous repair cycle until the contract is over. Same issue with ice machine and now a message on the interactive screen saying if you don’t contact the repair center food could be damaged. New Leaf rep said they would send a copy of the contract. This lack of service is unacceptable and I’m looking for a full refund as this issue has and will continue.

    Model
    model # RF265BEAESR/AA
    Serial number
    0ARS4BBJ200292X
    Bought from
    https://www.plessers.com/
    Bought
    May 22, 2017
    Where
    Frisco, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand New Leaf Extended Warranty and Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Refrigerators

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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