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KitchenAid refrigerators

49 reports to CPSC, the latest made Aug 24, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 29, 2026.

  • 49reports to CPSC
  • Aug 24, 2026the latest report was made
  • Sep 8, 2011the earliest
  • 3with the company’s comments
Brand
KitchenAid
Maker
WHIRLPOOL CORPORATIONMakers, importers or sellers, as the reports name them
Product
RefrigeratorsCPSC’s product type: Refrigerators (code 276), in Kitchen: Appliances
Other ways the reports write the brand (6)

“Kitchen Aid”, “KITCHEN AID”, “Kitchen aid”, “KitchenAid Counter Depth Refrigerator”, “Kitchenaid (whirlpool)” and “Kitchenaide”

By month

6 reports from September 2025 to August 2026; the most in September 2025, 2. 43 earlier reports, since September 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
August 20261
June 20261
May 20261
February 20261
September 20252
October 20241
April 20241
January 20242
September 20231
May 20231
March 20231
September 20221
August 20223
July 20221
December 20211
August 20201
April 20191
January 20181
November 20171
September 20171
June 20171
May 20171
March 20171
March 20161
December 20151
May 20151
October 20141
May 20141
June 20131
April 20131
February 20131
January 20131
December 20121
November 20121
September 20121
August 20121
July 20121
June 20121
May 20121
February 20121
January 20123
September 20112

How badly anyone was hurt

  • Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
  • First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 5 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 1 CPSC: Injury, Level of care not known
  • No one hurt 35 CPSC: Incident, No Injury
  • No incident, no one hurt 5 CPSC: No Incident, No Injury
  • Not said 1 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 29, 2026. Updated daily.

  1. No incident, no one hurt

    Made Aug 24, 2026, sent to the company Aug 27, 2026, published by CPSC Sep 14, 2026

    The product, in the report: Kitchen Aid Refrigerator, Model KRFC236SBE01

    It is a KitchenAid Refrigerator, model KRFC236SBE01. The ice maker molds are plastic and have broken three times in 5 months. Plastic pieces of the ice mold end up in the ice in the ice tray.

    Model
    KRFC236SBE01
    Serial number
    HRF0516139
    Bought from
    Bray and Scarff, Virginia
    Bought
    Mar 25, 2026, about then
    Where
    Fairfax, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 51, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  2. No one hurt

    Made Jun 11, 2026, sent to the company Jun 16, 2026, published by CPSC Jul 2, 2026

    The product, in the report: Kitchen Aid French Door Refrigerator model KRFC704FPS07

    My 7 month old KitchenAid refrigerator (Model: KRFC704FPS07) experienced electrical ghost-activation, beep-cycling, and tripped the household breaker, creating a severe risk of an electrical fire. Whirlpool Corporate Safety confirmed the hazard by instructing me to leave the appliance unplugged, but is refusing to provide emergency service or an interim working appliance for over a week.

    Model
    KRFC704FPS07
    Serial number
    KE3207135
    Bought
    Nov 1, 2025, about then
    Where
    Bradenton, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made May 26, 2026, sent to the company Jun 3, 2026, published by CPSC Jun 17, 2026

    The product, in the report: Kitchenaid French door refrigerator with lower slide out freezer door

    Catastrophic wire shirt The fundamental risk associated with this product failure is a severe thermal and fire hazard, as well as the risk of smoke inhalation. The wiring harness inside the freezer door suffered an internal electrical short circuit and active arcing. This electrical malfunction generated enough intense heat to scorch the internal components and visibly melt the refrigerator’s inner plastic liner structure. Because this occurred inside an enclosed kitchen appliance surrounded by combustible materials, it presents an immediate, active household fire risk.

    Model
    KFIS27CXMS3
    UPC
    76548105310
    Serial number
    K12821263
    Bought from
    ABT
    Bought
    Oct 1, 2011, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  4. No incident, no one hurt

    Made Feb 24, 2026, sent to the company Feb 27, 2026, published by CPSC Mar 13, 2026

    The product, in the report: 25.8 Cu. Ft. 36” Multi-Door Freestanding Refrigerator with Platinum Interior Design

    We have a KitchenAid refrigerator (Mod: KRMF706ESS). The product has major defects that cause the freezer and refrigerator to stop functioning. Due to this defect we found all of the freezer contents thawed and melting. This can occur every couple of weeks. We do not believe we have gotten sick yet, however we have to be diligent to check the freezer and refrigerator temperatures several times a day to make sure the food is in a safe temperature range. KitchenAid has provided no service or recall to address the issues. Looking at reviews on their product page, 1134 of the total 3766 reviews are one star reviews. Many of the one star reviews show pictures of the same issue.

    Model
    KRMF706ESS
    UPC
    NA
    Serial number
    KC2512220
    Bought from
    Whirlpool Inside Pass, Wisconsin
    Bought
    Jun 22, 2022, about then
    Where
    Milwaukee, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 40, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  5. No incident, no one hurt

    Made Sep 23, 2025, sent to the company Sep 25, 2025, published by CPSC Nov 21, 2025

    The product, in the report: Kitchenaid Refridgerator Model KRMF 606E SS00, Ice Bin.

    Kitchenaid Refridgerator Model KRMF 606E SS00 Ice Maker. The ice bin broke in such a manner that was not evident to the user. As a result a round piece of plastic about the size of a nickel that blends in with the ice, is dispensed with the ice. This plastic made it to the mouth of the person consuming the drink with the ice.

    Model
    Model KRMF 606E SS00
    UPC
    ?
    Serial number
    K52021345
    Where
    Aurora, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 78, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  6. No one hurt

    Made Sep 19, 2025, sent to the company Sep 24, 2025, published by CPSC Nov 20, 2025

    The product, in the report: KitchenAid Counter Depth Refrigerator, four doors, two upper and two lower. Stainless steel. 69.5” H x 36” W x 28.375” D

    I’m a 79-year-old consumer. The upper left door of KitchenAid refrigerator model KRQC736RPS will not stay open. It swings back and hits me in the shoulder/neck when I’m trying to add/remove items. KitchenAid sent someone to repair the refrigerator, and we had to wait for parts, which I believe was door cams. After replacing the cams, the door still will not stay open. We were informed that KitchenAid considers the product working as designed because all the mechanicals and the ice container are housed in that particular door, so it’s heavier than the other doors.

    Model
    KRQC736RPS
    UPC
    883049691831
    Serial number
    TMD3303966
    Bought from
    The Home Depot, Chattanooga, TN
    Bought
    Mar 10, 2025, about then
    Where
    Chattanooga, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 78, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid Counter Depth Refrigerator, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  7. Hurt, no treatment

    Made Oct 19, 2024, sent to the company Oct 23, 2024, published by CPSC Nov 6, 2024

    The product, in the report: KitchenAid 36 in. W 22.6 cu. ft. Side by Side Refrigerator in Stainless Steel with PrintShield Finish, Counter Depth Store Home Depot thru Army Air Force Exchange SKU #1004653785 Quantity: 1

    Was opening the crisper drawer out of Kitchenaide refrigerator. The edge of drawer behind pull handle cut finger

    Model
    KA 36 in. W 22.6 cu. ft. SbS
    UPC
    Xxxx
    Serial number
    HRC4901552
    Bought from
    Home Depot- Thru AAFEES
    Bought
    Feb 20, 2024, about then
    Where
    Pipe Creek, Texas: Home/Apartment/Condominium
    Who was involved
    Age 75, Unspecified
    The reporter’s relation to them
    My Friend / Neighbor / Co-worker
    As this report names them
    Brand Kitchenaide, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  8. No one hurt

    Made Apr 14, 2024, sent to the company Apr 16, 2024, published by CPSC Apr 30, 2024

    The product, in the report: Kitchenaid refrigerator model # KSRS25IKBL01

    Our Kitchenaid refrigerator model # KSRS25IKBL01 caught fire. We were home when it occurred and threw the main breaker.

    Model
    KSRS25IKBL01
    Serial number
    SL2143733
    Where
    Walnut, California: Home/Apartment/Condominium
    Who was involved
    Age 76, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Jan 18, 2024, sent to the company Jan 22, 2024, published by CPSC Feb 5, 2024

    The product, in the report: 25.8 cu. ft. French Door Refrigerator in Stainless Steel with Platinum Interior (Model Number KRMF706EBS01)

    Product: KitchenAid 25.8 cu. ft. French Door Refrigerator in Stainless Steel with Platinum Interior (Model Number KRMF706EBS01)

    Issue: Repeated mold growth, water leakage, and potential food contamination

    Summary:

    This report details my experience with a faulty KitchenAid refrigerator, highlighting concerns about product safety and consumer protection. Since its purchase in 2018, the refrigerator has experienced:

    Mold growth: Persistent mold appeared in the ice maker area within 3 years. This mold spread to stored fruits, vegetables, and dairy products, raising health concerns for my family. Faulty temperature control: We identified a faulty sensor related to temperature regulation as the likely cause of mold growth. Manufacturer inaction: Despite repeated attempts to address the issue through [REDACTED] (the manufacturer’s authorized service provider), the problem worsened. Additional damage: Water leakage from the fruit and dairy drawers is now damaging our wooden floors. Inadequate customer service: The manufacturer only offered a 15% discount on a new appliance despite the severity of the issue and the expired warranty. Concerns:

    Health hazard: Mold contamination in food poses a serious health risk to my family and potentially other consumers. Product defect: The faulty sensor suggests a design or manufacturing flaw that may endanger other users. Poor service: The lengthy troubleshooting process and insufficient compensation demonstrate a lack of concern for consumer safety and satisfaction. Financial burden: We incurred costs for a temporary refrigerator and deep freezer due to the unusable state of the original unit. Request:

    I urge the CPSC to investigate this issue and take the following actions:

    Launch a formal investigation: Assess the potential health risks associated with mold growth and leakage in this model. Issue a public safety advisory: Warn consumers about the potential dangers of the KRMF706EBS01 model and instruct them on necessary precautions. Hold KitchenAid accountable: Demand a recall or repair program for affected units to ensure consumer safety. Review manufacturer practices: Assess KitchenAid’s customer service and warranty policies to ensure fairness and protect consumers from defective products. Supporting Documents:

    I am attaching copies of purchase receipts, service records, photos of the mold growth and water leakage, and communications with [REDACTED] and KitchenAid.

    Thank you for your time and consideration. I urge you to take immediate action to protect consumers from the dangers associated with this faulty refrigerator.

    Model
    KRMF706EBS01
    Serial number
    K83300436
    Bought from
    Lowe’s
    Bought
    Jul 1, 2018, about then
    Where
    Volo, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  10. Seen by a doctor or nurse

    Made Jan 11, 2024, sent to the company Jan 17, 2024, published by CPSC Jan 31, 2024

    The product, in the report: KitchenAid five door refri

    KitchenAid refrigerator has had multiple service calls for not cooling. First visit tech found nothing wrong with unit. I had to disassemble myself for them to finally come back and see that both evaporator coils were frozen over restricting fans. They started ordering and replacing parts for two months and the fridge never got down to safe operating temps. 42-50 degrees until now it completely gave out. Come to find out it has been leaking Freon into my home and possibly causing us to all get sick from it. Kitchenaid knows this is a common problem and theyre still selling this defective product along with many others alike. Since there is a leak and possibly internal the repairs are likely more than its worth so their only recommendation is to replace the fridge at my cost. The major components that have failed on the unit are covered under limited warranty but fridge is deemed unrepairable.

    Model
    KRMF706EBS01
    Serial number
    K73116256
    Bought from
    Best buy, Illinois
    Bought
    Aug 18, 2017
    Where
    Highland, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 33, Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  11. No one hurt

    Made Sep 8, 2023, sent to the company Sep 13, 2023, published by CPSC Sep 27, 2023

    The product, in the report: KitchenAid 25.8 cu ft French Door Refrigerator in Black Stainless

    I purchased aFrench Door (5 door model) KitchenAid refrigerator less than 4 years ago. Recently the freezer stopped freezing my products which has resulted in spoiled food. Additionally, the bottom pan filled up with water which overflowed into the kitchen floor and there is a loud humming sound coming from the freezer section. There is now ice filling up along the back panel. The technician stated that this is a known issue with this variety of refrigerator and the control panels (there are 5 of them) and thermistor need to be replaced. The parts alone are about 300-500 dollars for each control panel AND even after replacement the issue is likely to return again. Whirlpool/KitchenAid provides no resolution for their defective product and won’t issue a recall despite it being a repeated issue. The most that was offered to me was 15% off a new appliance.

    Model
    KRMF706EBS01
    Serial number
    K94600440
    Bought from
    PC Richard & Son
    Bought
    Nov 10, 2019
    Where
    Willingboro, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 41, Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  12. Hurt, care not known

    Made May 18, 2023, sent to the company Jun 20, 2023, published by CPSC Jul 5, 2023

    The product, in the report: Refrigerator

    Caller stated that the refrigerator shelves have sharp edges that caused lacerations. He stated that some of the shelves are extremely sharp, he reached in the unit to pick up an item and he cut his right arm. No medical attention was needed. Caller stated that it could have been worse because he is on blood thinners.

    Caller contacted the manufacturer, and they advised him that they could not assist him because the issue he is having is not included in the warranty. He feels that this refrigerator is unsafe and should be reported.

    On previous date(s) [REDACTED] had dispenser ice from the above refrigerator ice cube tray. Some ice cubes fell into the drinking glass along with what was later identified as plastic chips when taken from the mouth of [REDACTED] on a few occasions.

    On 1/12/22 repair technician from [REDACTED] of Naples, Florida found the ice cube container bin had a large hole in the ice container. The ice cub bin was replaced. Defective ice bin is available for examination.

    Model
    KRFF507HB500
    Serial number
    KX0410714
    Bought from
    Good Deals Appliances, Florida
    Bought
    Feb 15, 2020, about then
    Where
    Cape Coral, Florida: Home/Apartment/Condominium
    Who was involved
    Age 76, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, Level of care not known
  13. No one hurt

    Made Mar 13, 2023, sent to the company Mar 16, 2023, published by CPSC Mar 31, 2023

    The product, in the report: Kitchenaid French door fridge model KRFF507HPS02

    My refrigerator ice box broke during normal use and plastic shards mixed with my ice and ended up in my cup. I didn’t realize this occurred until they were in my mouth. I was not injured but the parts are sharp and could easily have hurt someone and were small enough to ingest. I alerted KitchenAid on 3/13/23 via customer support online chat but did not receive a satisfactory explanation or response. The product was a KRFF507HPS02 French door KitchenAid fridge.

    Model
    KRFF507HPS02
    Serial number
    KA0800228
    Bought from
    Albert Lee, Washington
    Bought
    Mar 10, 2021, about then
    Where
    Bainbridge island, Washington: Home/Apartment/Condominium
    Who was involved
    Age 33, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Sep 26, 2022, sent to the company Sep 28, 2022, published by CPSC Oct 13, 2022

    The product, in the report: KitchenAid Bottom Mount Build in Refrigerator. Stainless steel. French doors on top, pull open freezer. 42” wide, 24.2 CU.

    We have a Kitchenaid refrigerator (model # KBFN402ESS02) that has had consistent issues with the door in the 3 years we have lived in our house. In February, the door fell off the hinge while I was opening it. I was able to catch the door without causing injury or damage. Luckily my 3 or 5 year old was not opening the door, it would have crushed them. KitchenAid did nothing different but the same fix they had done 3x before. The same thing happened to several of my neighbors, [REDACTED] & [REDACTED]. We have had the doors fixed 4x since purchasing the fridge 3years ago by certified KitchenAid tech. There is clearly a design flaw with this fridge. Kitchenaid has not taken accountability and blames our children for “abuse” by opening the doors. However, no where on the WARNING LABEL does it say to not have children open the doors. I also went through the entire manual and there was no mention of limiting the door movement or only opening past 90 degrees to avoid potential injury.

    Model
    KBFN402ESS
    UPC
    n/a
    Serial number
    K84515397
    Where
    Excelsior, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 3, Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  15. No incident, no one hurt

    Made Aug 24, 2022, sent to the company Aug 26, 2022, published by CPSC Sep 12, 2022

    The product, in the report: Refrigerator

    Refrigerator door fell off randomly. Entire door. Damaged floors and cabinetry and could have crushed small child. This same fridge door has fallen off at two of my neighbors homes as well

    Model
    KBFN402ESS02
    Serial number
    K92300281
    Where
    Shorewood, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 5, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kitchenaid (whirlpool), made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  16. No one hurt

    Made Aug 24, 2022, sent to the company Aug 26, 2022, published by CPSC Sep 12, 2022

    The product, in the report: Kitchenaid Model# KRSC503ESS00 Serial# HR63909172 Stainless Steel covered doors, Gray sides 36”w x 71”H x 27”D

    We have a Kitchenaid Model# KRSC503ESS00 Serial# HR63909172 which came with our home when we purchased it in May of 2017. It has a defective wiring harness (flawed design at the manufacturing stage) which can create a electrical shock, fire and possibly death if the severed wires come in contact with the metal surroundings. I’ve contacted Kitchenaid/Whirlpool and notified them, they offer no resolution. Also I’ve found numerous online accounts of consumers reporting the same issue. This is not a Warranty issue its a manufacturing/engineering flaw that should have a recall and resolution! Please Help!!

    Model
    KRSC503ESS00
    Serial number
    HR63909172
    Bought from
    DEL WEBB BUILDERS
    Bought
    May 1, 2017, about then
    Where
    Bradenton, Florida: Home/Apartment/Condominium
    Who was involved
    Age 55, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Aug 24, 2022, sent to the company Aug 26, 2022, published by CPSC Sep 12, 2022

    The product, in the report: Kitchen aid stainless steal built in refrigerator.

    Kitchen aid Refrigerator door completely fell off and came crashing to the floor when my husband simply went to open it. It was a huge crash, put a hole in our wall and the door is all dented and damaged. Thankfully he was able to jump out of the way and avoid an injury. I strongly feel if it were to hit an adult, they would be injured and it could kill a child. Thankfully it happened when our small children were asleep. ? ? We are the 3rd house in a row of 5 houses to have this happen. We are in a new construction neighborhood and all built at the same time by the same builder, with the same appliances. We all moved in within 3 months of each other. ? ? I am extremely worried that this product is going to severely hurt or kill someone. I have been in contact with kitchen aid safety and they have opened a case. I do not yet have root cause for why this happened or resolution.

    Model
    KBFN402ESS02
    Serial number
    K92511433
    Bought from
    Kitchen aid through Lennar home builder
    Bought
    Sep 30, 2019
    Where
    Excelsior, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 41, Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kitchen aid, made or sold by WHIRLPOOL CORPORATION
    Reports CPSC links to it
    20220926-9B967-2147353652
    How badly, in CPSC’s words
    Incident, No Injury
  18. No one hurt

    Made Jul 4, 2022, sent to the company Jul 18, 2022, published by CPSC Aug 1, 2022

    The product, in the report: Kitchen Aid KSRA22ILBL02. Side by side refrigerator with ice and water dispenser. Black

    Kitchen Aid KSRA22ILBL02 s/n SM 4534636 mfg date 11/02 started smoking from refrigerator compressor overload and start relay

    Model
    KSRA22ILBL02
    Serial number
    SM4534636
    Bought from
    Cohen’s Appliance (no longer in business)
    Bought
    Nov 26, 2002
    Where
    Ladue, Missouri: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  19. No incident, no one hurt

    Made Dec 24, 2021, sent to the company Dec 28, 2021, published by CPSC Jan 12, 2022

    The product, in the report: Refrigerator

    water line from refrigerator valve to dispenser started leaking at snap on connector and damaged cabinets

    Model
    KFIS29BBMS02
    Serial number
    K33608206
    Bought from
    SHUMWAY
    Bought
    Dec 3, 2013
    Where
    MILTON, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 45, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    No Incident, No Injury
  20. No one hurt

    Made Aug 22, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Kitchenaid 5-door refrigerator and freezer with water and ice dispenser in door. Model KRMF606ESS01

    I have a Kitchenaid refrigerator that is less than two years old. The ice dispenser has a “crushed ice” setting. I began using this recently and the side of the plastic housing fractured. I did not notice this until I saw small plastic pieces, and one large piece, drop out with the ice. I don’t know how long it was dispensing plastic into my beverages. It is model #KRMF606ESS01 and serial number K81115222.

    Model
    KRMF606ESS01
    Serial number
    KB1115222
    Bought from
    Home builder, Georgia
    Bought
    Sep 21, 2018
    Where
    Peachtree Corners, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 56, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  21. Hurt, no treatment

    Made Apr 15, 2019, sent to the company May 2, 2019, published by CPSC May 16, 2019

    The product, in the report: KitchenAid refrigerator, specifically the ice making unit inside it’s freezer

    on 4/13/19 the ice maker on our KitchenAid refrigerator shorted out. Luckily we were home at the time. We had the refrigerator door open when we heard a sound as if someone was being electrocuted. Smoke immediately started coming out of the freezer thru the ‘Extend Fresh Door cooling” hole inside the refridge section. When we opened the freezer door black smoke came pouring out. By the time we ran downstairs to turn off the circuit breaker the kitchen was filled with smoke and everything in the freezer had a grey/black film on it. We have turned off the ice maker now and turned the refrigerator back on and everything else (except the icemaker) seems to be working ok.

    Model
    KSRL25FRSS03
    Serial number
    ST2231573
    Bought from
    Lowes
    Bought
    Oct 9, 2006
    Where
    Prior Lake, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 58, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  22. Hurt, no treatment

    Made Jan 17, 2018, sent to the company Mar 28, 2018, published by CPSC Apr 11, 2018

    The product, in the report: Kitchen Aid Side by Side Model KRSC503ESS01 mfg 10/17. Stainless steel counter depth

    Purchased a new Kitchen aid refrigerator on 9/22/17 and it was delivered and put into service on 10/20/17. The model number is KRSC503ESS01 mfg 10/17. The week before Thanksgiving in November of 2017 my family got deathly ill and we assumed it was the flu as the flu has been going around. Got better went on vacation and felt fine. Came home and continued to have just a day or so a week where one of us would have gastro symptoms. Then week before Christmas another major bout that we thought was flu again. January comes and still not recovered completely from this illness and found out one evening that the leftovers that were put in fridge at noon were hotter at 6pm than had they been left out all day. At same time opened veggie drawer and lettuce was frozen solid. Upon cleaning out that drawer which had never been completely empty since installation, it was discovered that the back wall had an ice sheet the entire width of the fridge and as deep as veggie drawer. This is the wall where the vent is for the air to come from freezer to fridge. Purchased thermometer and it was 50 degrees F in fridge. Called for service on a two month old fridge and repair man said “unlucky fridge”. Have comprised immune system and unable to eat out for past 17 years. Tried to get them and the retailer to swap out a defective machine and was told NO. The safety dept. at Kitchen aid for lack of better terms could care less. Fridge requires two parts one of which is backordered but they were able to locate. I am beyond belief that with something so major on something two months old they will not replace. Something needs to be done as this continual food poisoning as it was getting warmer over the time period could have caused death to me or a family member. Never have I considered in my 60 years of calling an ambulance but was very close to that on two occasions.

    Model
    KRSC503ESS01
    Serial number
    HR74006705
    Bought from
    Direct Buy
    Bought
    Sep 22, 2017
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 3, Male
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  23. Hurt, no treatment

    Made Nov 16, 2017, sent to the company Nov 27, 2017, published by CPSC Dec 11, 2017

    The product, in the report: Kitchen Aid french door refrigerator and freezer.

    The top shelf in my Kitchen Aid freezer exploded and sent shards of tempered glass onto me and as far as 10 feet away from the appliance. There was a loud sound - like a gun shot - and then glass rained down on me. The Kitchen Aid french door refrigerator/freezer is just barely 3 years old. There had been problems with the appliance early on: first the ice make had to be replaced and then the entire front door of the freezer had to be replaced because it was determined that the door had no insulation. When I contacted the customer service department regarding the exploding shelf I was told that “stress” can make tempered glass explode. I believe that the “stress” came from improperly constructed glass or from the earlier problem of no door insulation. I asked that Kitchen Aid replace the several tempered glass shelves. They refused.

    Model
    ksf26c4xyy03
    Serial number
    hr40320827
    Bought from
    appliance was in new home, Florida
    Bought
    Jan 1, 2014
    Where
    The Villages, Florida: Home/Apartment/Condominium
    Who was involved
    Age 60, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  24. No one hurt

    Made Sep 3, 2017, sent to the company Jan 17, 2018, published by CPSC Feb 1, 2018

    The product, in the report: Side by side refrigerator

    I was watching television tonight when I heard to loud pops I went in the kitchen and family room to investigate I thought someone was banging on the wall or actually outside banging on the window . I happened to look at the bottom of my refrigerator which is a side-by-side Kitchen Aid model 2013 and noticed at the bottom of the freezer door a flame and I smelled fire. I blew the finer out and it appears the wiring harness for the freezer at the base of the refrigerator shorted out the door was closed and no one was even touching the refrigerator when this happened . I open the freezer door and noticed sparks coming from the same area at the base when I open the door as the wiring was shorting so I close the door and turn the circuit breaker off for the night so I could sleep peacefully without worrying about the house burning down . Had I not been home at the time it’s quite possible that the wiring harness could’ve melted or ignited plastic and started a fire in the kitchen which could’ve eventually cause my house to go up in flames or someone to die within it I was very lucky . Now I don’t know what to do I’m sure this will be quite expensive and I plan to call to donate tomorrow voice my serious concerns over their product and expect immediate repair or replacement. I am very concerned about this product and extremely uncomfortable even leaving it on and I have several steaks and other foods in the refrigerator that I could lose a few hundred dollars in value from this incident but again I feel lucky because it could’ve been a disaster had I not been home heard the noise smelled the smoke and seen the fire pit deal with it immediately. 9/1/2017 10:30pm

    Model
    KSC24C8EYY01
    Serial number
    HR13877628
    Bought from
    Pacific Sales, California
    Bought
    Dec 15, 2011
    Where
    San Dimas, California: Home/Apartment/Condominium
    Who was involved
    Age 64, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  25. Hurt, no treatment

    Made Jun 14, 2017, sent to the company Jun 28, 2017, published by CPSC Jul 13, 2017

    The product, in the report: Kitchen Aid Model KFXS25RYBLO French Door refrigerator with two-drawer crisper/freezer

    Kitchen Aid refrigerator Model KFXS25RYBLO is designed to defrost automatically. Product was purchased 07/05/2011. About seven months ago the automatic defrost began to malfunction. Puddle of water would form on the floor at the base of the refrigerator. I would have to physically remove (chip) the 3/8 to 1/4 inch layer of ice away from the catch basin under the third-drawer freezer unit. Initially, this clearing process occurred about every three weeks. Currently, this clearing process has to be performed about every six-days. The malfunctioning Automatic Defrost feature has become a safety issue due to risk of slippage on the wet floor, as well as potential damage to the flooring itself.

    I will be contacting the Kitchen Aid manufacturer in order to determine if this is a repairable problem.

    I wanted to raise it to the CPSC as a potential safety issue and in order to determine if other consumers are experiencing similar problems with this product.

    [REDACTED] Telephone: [REDACTED] Cell:[REDACTED]

    Model
    Model KFXS25RYBLO
    Serial number
    K11820663
    Bought from
    Lowes
    Bought
    Jul 11, 2011
    Where
    Ellicott City, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 57, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  26. No one hurt

    Made May 7, 2017, sent to the company Jul 13, 2017, published by CPSC Jul 27, 2017

    The product, in the report: Kitchenaid refrigerator. Model number- KTRC22ELBL01. Serial number- EP0434936.

    Our garage filled with smoke and a noxious odor. The source of the smoke was the start device on our Kitchenaid refrigerator. The start device had started to melt. Refrigerator model number- KTRC22ELBL01. Start device model number- 2218853.

    Where
    La Crescenta, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Mar 21, 2017, sent to the company May 3, 2017, published by CPSC May 17, 2017

    The product, in the report: Kitchenaid under counter beverage center, model number KRUG24LWBS21, serial number EK12300443

    My name is [REDACTED] and I am a Kitchenaid consumer. I built my executive level home in 2011 and completed our kitchen with all brand new Kitchenaid professional level appliances.

    The kitchen is 6 years old in July. Three weeks ago we went on vacation and when we came home we noticed a “burnt” odor in the air and we also noticed that our under counter beverage center, model number KRUG24LWBS21, serial number EK12300443. had quit working.

    We accessed the Kitchenaid repair site and scheduled a repair tech to come out and look at it. He showed us the back and all the plastic parts inside had melted from an overheating situation. This was a defective part not due to any maintenance issues with the unit. I am attaching pictures of the melted parts and “ashlike” residue that was covering the inside of the rear of the unit.

    To be clear. This unit malfunctioned, and almost caught on fire. This is obviously a design issue and I believe this unit should be recalled. The drain pan and other parts should be made of metal and this unit should have a thermal protection that would shut off the power in this situation. It cost me $400.00 to repair the unit. I realize it is out of warranty and I am not looking for compensation for the repair. I was told by the repair tech that it was all okay now and safe to use the unit.

    Please note, if this unit were to malfunction again and we have any damages we will certainly pursue every avenue for compensation as you now are aware of this design issue.

    Model
    KRUG24LWBS21
    Serial number
    EK12300443
    Bought from
    West Kitchens, Georgia
    Bought
    Jul 2, 2011
    Where
    Flowery Branch, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 62, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Mar 17, 2016, sent to the company May 26, 2016, published by CPSC Jun 10, 2016

    The product, in the report: Refrigerator

    The consumer’s wife heard a popping noise coming from the refrigerator, as well as smoke coming from the back. When the consumer’s wife got closer, she noticed a burning electrical smell emanating from the unit. The consumer’s son help the consumer’s wife pull the refrigerator from the wall and unplugged. The consumer states that the refrigerator doors had to be opened in order for the burning smell to subside.

    That same evening when the consumer got home, he opened the back cardboard flap and noticed the start relay connected to the compressor had dark marks. The consumer plugged the unit for a few second and immediately the refrigerator started smoking again. The consumer unplugged the unit.

    The consumer indicates his unit is still unplugged.

    03/16/2016 - The consumer indicates that he e-mailed the manufacturer explaining the situation; he has yet to receive a response from them.

    The consumer states that he so long as the unit can be repaired at a low cost, he intends on keeping it.

    Model
    KSRS25IKSS03
    UPC
    Unknown
    Serial number
    1239908
    Bought from
    Sears, California
    Bought
    Jun 15, 2004, about then
    Where
    Santa Clarita, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Dec 5, 2015, sent to the company Dec 16, 2015, published by CPSC Dec 31, 2015

    The product, in the report: KitchenAid side by side refrigerator.

    The writer heard a sound coming from refrigerator similar to a crackling sound or popping twice. Upon approach to the appliance, the writer observed a large amount of thick white electrical smoke emitting from the appliance. The writer immediately unplugged the appliance from the electrical outlet. Then called the local fire department. The fire department inspected the appliance and household. The fire department deemed that the source of the fire was from the appliance. That the fire was electrical caused by the appliance.

    Model
    KSRG22FKSS
    Serial number
    SP0230954
    Bought from
    Strafford Appliance, New Hampshire
    Bought
    Apr 11, 2003
    Where
    Rochester, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Age 51, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  30. First aid

    Made May 8, 2015, sent to the company May 18, 2015, published by CPSC Jun 2, 2015

    The product, in the report: side by side refrigerator freezer

    I cut the top of my left hand middle finger on the near razor sharp plastic edge on the top of my refrigerator drawer.

    Model
    KSF26C4XYY03
    Serial number
    HR50305847
    Bought from
    Best Buy, California
    Bought
    Feb 27, 2015
    Where
    Granada Hills, California: Home/Apartment/Condominium
    Who was involved
    Age 51, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  31. No one hurt

    Made Oct 14, 2014, sent to the company Oct 22, 2014, published by CPSC Nov 5, 2014

    The product, in the report: Side by Side Refrigerator

    Our KitchenAid refrigerator caught fire on 10/10/2014. We were fortunate to be home and able to take action pulling the refrigerator out and unplugging. Fire still continued with lots of black smoke filling the room and home. I removed the lower back cardboard panel and put the fire out. Flame was still 3 plus inches with power removed. The starter solenoid on the compressor shorted and melted also melting the metal prong on the compressor and electrical wires connected to the relay.

    Today a technician came out and verified the refrigerator damage and stated the relay is not wired to ground so power continues without tripping the circuit beaker resulting in fire.

    Model
    KS251KSS01SR
    Serial number
    SL3044248
    Bought from
    Wiers Appliance, Washington
    Where
    Gig Harbor, Washington: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  32. Not said

    Made May 2, 2014, sent to the company May 12, 2014, published by CPSC May 27, 2014

    The product, in the report: KitchenAid Refrigerator Drawers Model KDDO24RVX00, INSTALLED 2011

    KitchenAid Refrigerator Drawers (Model # KDDO24RVX00, installed on 8/25/11): noticed that the electric control panel stopped working. Had service come to look at issue. Found that the power cord that powers this panel/refrig that runs along the side of the top drawer had frayed. The fraying was caused by the rubbing of the power cord against the drawer as it was open and closed. After two years of normal use, it frayed to the point of power outage and potential fire risk

    Model
    KDDO24RVX00
    Serial number
    EK12701014
    Where
    NORTH WALES, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Unspecified
  33. No one hurt

    Made Jun 7, 2013, sent to the company Jul 11, 2013, published by CPSC Jul 25, 2013

    The product, in the report: Side by Side Refrigerator

    Caller retired for the night around 9:00AM June 4th, 2013 with no odors or problems in his home.

    He woke around 2AM or 3AM the night of June 5th, 2013, noted an acrid odor but didn’t find reason for it then returned to bed. He had problems sleeping because the odor just didn’t seem natural but he could find no place of origination. He arose again around 5:30, went to the refrigerator, opened the freezer and noted that the ice was melted. He unplugged the refrigerator then moved the food and drinks to a spare refrigerator and freezer.

    He checked the refrigerator he noted that the compressors starting device was charred and fused to the compressor. He touched the starting device then began taking it off, however when he tried to remove it the starting device just crumbled.

    Caller has not contacted the manufacturers and is not positive he will contact them. There were no injuries

    Model
    KSRG22FKSS04
    Serial number
    SP0829078
    Bought from
    Sears, California
    Bought
    Jun 5, 2003, about then
    Where
    Carmichael, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Apr 22, 2013, sent to the company Apr 30, 2013, published by CPSC May 14, 2013

    The product, in the report: Stainless Steel French Door Refrigerator

    KitchenAid Refrigerator starts on fire. Model No. - KSRG25FKSS04 Serial No. - SM4340627 MFG. Date - 10 - 02

    Start relay (white plastic adaptor) to compressor melted starting fire in back bottom of Fridge. Sandy, Utah Fire Department made record of incident. Also reports to State Farm Insurance company on 04/12/13.

    Similar reports and recalls have been made for other Manufacturers for same problem but not for KitchenAid. Very dangerous!!! Not sure why they have been excluded from past recalls?

    Model
    KSRG25FKSS04
    UPC
    N/A
    Serial number
    SM4340627
    Bought from
    N/A
    Bought
    Jan 1, 2013, about then
    Where
    Sandy, Utah: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Feb 16, 2013, sent to the company Feb 26, 2013, published by CPSC Mar 13, 2013

    The product, in the report: Refrigerator

    Relay starter switch on compressor caught fire on Kitchen-Aid refrigerator.

    Model
    KSRJ25IMST
    Serial number
    sp4150996
    Bought from
    Western Appliance, California
    Bought
    Oct 14, 2002
    Where
    Scotts Valley, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made Jan 26, 2013, sent to the company Feb 11, 2013, published by CPSC Feb 26, 2013

    The product, in the report: Kitchen Aid side-by-side refrigerator Model KSRU25FK8T01 SN SL1730558 Manuf 04/01 Have had refrigerator in continual use since originally purchased from Sears in 2001.

    Kitchen Aid refrigerator compressor relay failed and started wiring & connectors to smoke & burn. Model KSRU25FK8T01 SN SL1730558 Manuf 04/01 Have had refrigerator in continual use since originally purchased from Sears in 2001.

    Discovered late at night when the faint smell of burnt wiring reached the bedroom. Strongest smell was in kitchen. Pulled refrig away from wall and noted faint smoke coming from rear grill. Looked through the cardboard grill and noted electrical arcing on compressor relay. Small flame noted in addition to arcing. Unplugged refrig and then blew out small flame. Removed grille and noted significant damage to the relay and connected wiring from overheating. Took several pictures of damaged area. Moved food into coolers and a 2nd refrigerator we have in garage.

    Next day surfed internet and found several others have had the exact same problem. Purchased replacement parts from McCombs Supply Co (Lancaster, PA) and made repair per the provided instructions and guidance from various appliance repair websites.

    Extremely disappointed with Whirlpool that they have not addressed this design fault and other consumer product safety orgs have not forced a manufacturer’s recall/repair. Also I don’t understand why Whirlpool did not notify owners of this failure mode. Their lack of response to this design fault and their use of a cardboard grill within inches of this area is inexcusable.

    Model
    KSRU25FK8T01
    Serial number
    SL1730558
    Bought from
    Sears
    Bought
    Sep 15, 2001, about then
    Where
    Estill Springs, Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  37. No one hurt

    Made Dec 18, 2012, sent to the company Jan 8, 2013, published by CPSC Jan 23, 2013

    The product, in the report: KitchenAid double door refrigerator

    Refrigerator electrical fire at starter motor relay and junction with compressor. Smoke filled room, caused people and animals to be at risk.

    Model
    KSRG22FKWH04
    Serial number
    SP0925131
    Bought from
    unk, California
    Bought
    Jun 30, 2003, about then
    Where
    Belmont, California: Home/Apartment/Condominium
    Who was involved
    Age 0, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand kitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Nov 14, 2012, sent to the company Feb 15, 2013, published by CPSC Mar 4, 2013

    The product, in the report: Double door refrigerator

    The consumer stated that the control board runs everything on the refrigerator. The consumer stated that the freezer side temperatures drop to a very cold temperature. He stated that refrigerator’s side would start to increase the temperature becoming warm. He stated that the refrigerator starts to make loud noises.

    The consumer stated that these was the 3rd control board that he had replaced.The consumer stated that his food continues going bad because the control board continues going bad.

    The consumer stated that no one has been injured and there were no damages to his home structure. The consumer stated that he was just affraid that the control board over heats and cause a fire.

    The consumer stated that he contacted the manufacturer and they replaced the master control board in 2007. The consumer stated that the manufacturer repaired it since it was under warranty.

    12/12/12

    To Whom It May Concern,

    Here is the information you requested for report# 20121114-80CB9-1284012

    My unit is MODEL# TFX2SJRYD WW SERIAL# AS238615 Control Board# 2302865REL

    I do have concerns about fire since there have been reports of this however. Would you please also include this as my major concern? People who own this model need to know this.

    Thank you for your help in this matter. Have a great Holiday

    [REDACTED]

    I am reasonably certain that my refrigerator is unsafe and has been a health hazard to me and my family. I know there have been recalls of other unsafe refrigerators with defective motherboards. I really wonder how Whirlpooi/KitchenAid has managed to keep from addressing this very serious problem.

    My unit is approximately 6 years old and I am working on my third board which just started acting up yesterday. It is two months old. Imust now prepare my family for another two weeks without food in the house. Here are the symptoms of dying control boards. You will find similar symptoms if you read other reports of this appliance in Consumer Affairs web page.

    Stage one is a very loud hum for about 10 seconds.It will only occasionally do this. Stage two may not occur for weeks or months but you will notice the freezer side of you side by side start to get colder. Your control board is starting to get confused. The ice in your maker will start sticking together. It will start to freeze milk if you set the carton in the top back of the refrigerator side. Next will come a smaller constant hum which may go on for days at a time and then abruptly stop. Then start back up again. This symptom may persist for a month or more.

    The last stage is the one which concerns me most. Your KitchenAid will start to slowly warm up. This last stage is not noticeable at first and may take two maybe three weeks. One day you will finally notice your food is not cold. This has happened gradually and you have probably consumed some food that could make you quite ill.

    It is becoming quite obvious to me that this manufacturer cannot fix this problem without a major rework of the unit. The motherboard is being asked to perform too many functions. Ihave been told that new models now have three boards doing the work of the one in my unit.

    Will Whirlpooi/KitchenAid continue to jeopardize the lives of their customers until this product cycles out of existence or fix a problem they know exists?

    Model
    TFX2SJRYD WW
    UPC
    Unknown
    Serial number
    AS238615
    Bought from
    Living Goods, Georgia
    Bought
    Jun 30, 2006, about then
    Where
    Savannah, Georgia: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Sep 6, 2012, sent to the company Sep 14, 2012, published by CPSC Sep 28, 2012

    The product, in the report: Kitchenaid side by side refrigerator

    Tuesday, Sept. 4 around 8am a heavy smoke started coming out of our refrigerator. It had the smell of melted plastic. I shut of the main breaker and moved refrigerator. A repairman came today and said the capacitor compressor starter or the compressor went out. The part he removed is charded. Kitchenaid side by side refrigerator model # KSRA25KKSS2 Mfg date 1/04 Compressor - Embraco 512700159

    Luckily this happened before I went to work, or more than our refrigerator could have caught fire.

    Model
    KSRA25KKSS12
    Serial number
    SR0254127
    Bought from
    from factory
    Bought
    Apr 1, 2004, about then
    Where
    Ansonia, Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Aug 31, 2012, sent to the company Oct 9, 2012, published by CPSC Oct 23, 2012

    The product, in the report: Built in Refrigerator

    The consumer says that he started noticing the unit was getting hot to the touch. When opening the freezer door and refrigerator door he notices a vertical 3 inch divider separating the freezer and refrigerator. When his arm brushes up against the divider it was scorching hot.

    He contacted the manufacturer and asked them if it was something normal. He was told that its where the defroster tubes run and not to worry about. He said that is the way it is supposed to be.

    The consumer says as time has gone by the divider is getting hotter and hotter to the point that the vertical gasket that seals the freezer door has turned brown. he says the vertical plastic vinyl piece that covers the separator wall between the freezer and fridge also has brown spots in it. he says it has also developed cracks in the horizontal vinyl. He says that he called the manufacturer again this past week, they said they need to send someone out.

    When he called a couple of months ago they did not offer to send someone out, they simply said do not worry about it. He asked the manufacturer to look in the records to see when it was that he called a couple of months ago. they have no record of his phone call.

    A repairman came to the house and verified that the cooling fan was not working. The technician ordered a computer board. The repair expense is $450.

    He contacted the manufacturer on or around 8-20-2012, who referred him to a supervisor by the name of [REDACTED] in Tennessee. He said the gasket now is so hot that if he touched it, it would burn his hand. He was informed by the manufacturer that the center vinyl piece is not serviced. He says that he talked to the company at length and he felt like they blew him off.

    He has a neighbor up the street with an identical refrigerator. He has a copy of the repair order from 2010 for his neighbors unit. It says “hot edge on the wall, necessary to replace main computer service board.” He says the model for hers is [REDACTED] and serial [REDACTED]

    Model
    KSS042FMX01
    Serial number
    QS2821800
    Bought
    Aug 15, 2005, about then
    Where
    Moorpark, California: Home/Apartment/Condominium
    Who was involved
    Age 65, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Jul 8, 2012, sent to the company Jul 16, 2012, published by CPSC Jul 30, 2012

    The product, in the report: Kitchenaid refrigerator model KBRS22KG with freezer on the bottom. Size is 21.8 cf

    Kitchenaid KBRS22KG refrigerator began making a very loud noise. Over the course of a month the noise increased. Cleaning under and behind the refrigerator did not help. Finally it began to not keep the temperature properly and I pulled it out again to clean. When i did I discovered a charred, melted area by the compressor start relay area.

    Model
    KBRS22KG
    UPC
    don’t know
    Serial number
    don’t know
    Bought from
    Weir Appliances
    Bought
    Nov 23, 2005, about then
    Where
    Fircrest, Washington: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  42. No one hurt

    Made Jun 7, 2012, sent to the company Jun 14, 2012, published by CPSC Jun 28, 2012

    The product, in the report: KitchenAid Superba refrigerator

    KitchenAid refrigerator compressor switch overheated, emitted smoke, and nearly caught on fire.

    model: KSRG25FKBT04 serial: SM4648032 manufactured: 11/02

    Model
    KSRG25FKBT04
    Serial number
    SM4648032
    Bought from
    Barry’s Appliance
    Bought
    Jun 1, 2003, about then
    Where
    Bridgewater, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made May 11, 2012, sent to the company May 18, 2012, published by CPSC Jun 4, 2012

    The product, in the report: KitchenAid counter depth free standing refrigerator / freezer, model KSBP25FJSSO1

    I have a KitchenAid refrigerator/freezer with an ice and water dispenser built into the door. About two years ago the ice and water dispenser stopped working. I then called the authorized KitchenAid repair service. The responding repair technician was able to fix the problem which had to do with wiring in the door. Recently, the same problem occurred and I again called the authorized service. The technician informed me that the problem is a recurrence of the original problem, namely, the same wires are frayed and broken and now they cannot be repaired. My concern is that frayed and broken electrical wires in a refrigerator/freezer may be a dangerous condition perhaps leading to electrical shock or worse.

    Model
    KSBP25FJSSOl
    Serial number
    SL0353142
    Where
    Boca Raton, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Feb 2, 2012, sent to the company Feb 10, 2012, published by CPSC Feb 27, 2012

    The product, in the report: KitchenAid side by side refrigerator. Model 2254906

    Compressor relay shorted and burned out. Woke up to smell of something electrical burning. Could not locate source. Called fire department and said it was the fluorescent lights. Replaced light and still had the awful smell. Had the heating system checked. Nothing there. Upon making lunches, the next morning, discovered everything in the freezer was thawed. Unplugged refrigerator, took back off and found melted, charred relay box attached to the compressor.

    Model
    2254906
    Bought from
    Sears
    Bought
    Nov 30, 2002
    Where
    Durham, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made Jan 30, 2012, sent to the company Feb 8, 2012, published by CPSC Feb 23, 2012

    The product, in the report: Refrigerator Side by Side (Ice make dispenser)

    Consumer stated that while his mother was using the ice dispenser a flame projected from the dispenser’s arm which lasted approximately 2 1/2 seconds before disappearing, the unit then became inoperable. There was no visible physical damages.

    Consumer feels that if the gas stove had been on, an explosion would occur causing severe injuries.

    Consumer had not contacted the manufacturer as yet.

    Consumer is concerned that this ice dispenser is a safety hazard and should be investigated.

    The attached photo shows the defect is clearly visible as the harness broke at the lower corner. Harness was either too tight, wrong cables/wires or all of the above.

    Model
    SUPERBA
    Serial number
    unknown
    Bought from
    Appliance Direct, Florida
    Bought
    Nov 15, 2004, about then
    Where
    Mims, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made Jan 19, 2012, sent to the company Feb 27, 2012, published by CPSC Mar 12, 2012

    The product, in the report: Side by Side Refrigerator

    The consumer says his wife came into the kitchen and she noticed black smoke. she was not able to determine where the smoke was coming from. She opened the windows and cut off the circuit breaker. He turned the power back on he noticed smoke coming from behind the refrigerator. The consumer contacted the manufacturer who sent out a representative who initially tried to charge him but then decided to repair the unit at no cost. The technician said the wires were arched and had a faulty relay switch. They offered $900 for a new unit. Ice maker was repaired previously but that was the only issue he has had.

    Model
    KSRB25FKSS02
    Serial number
    SM3743854
    Bought from
    Sears
    Bought
    Oct 15, 2002, about then
    Where
    San Anselmo, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KitchenAid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Jan 16, 2012, sent to the company Jan 23, 2012, published by CPSC Feb 6, 2012

    The product, in the report: Kitchen Aid Side by Side Stainless Steel Refrigerator

    Fire Hazard on Kitchen Aid Side by Side Refrigerator Model #KSRK22ILSS13 Serial #SR1040013 Manufacture Date: 03-04

    1/15/2012 @ 0200hrs: Wife woke me up stating that there was a foul smell coming from the living/dining room and kitchen area. Knew this was electrical smoke and turned off the power from the circuit breaker not know where the possible burning was coming from. Checked outlets by touch and went up into the attic to check if there was any visible signs and smell of electrical smoke - none. Wife mentioned that the smell was stronger near the refrigerator and dishwasher. Pulled the refrigerator from the wall and pinpointed the smell coming from the bottom of the refrigerator. Original thought was that the motor might be overheating. Went through the owners manual and read that the condensation coils may need to be cleaned to keep the refrigerator from over running. Went to bed happy to know where the problem was coming from, and that an emergency phone call was not needed.

    1/16/2012 @ 0900hrs: Opened the bottom rear and started to delicately vacuum the dust. Opened the front base grill to expose more of the coils and cleaned the built up dust. Thought I was good to go. Plugged the refrigerator back in and noticed a very erie orange glow to the left of the black roundish tank (the compressor?), quickly followed with fire - all happening within seconds from plugging the refrigerator back in. Quickly unplugged and blew out the flame, knew that this was not right, and researched on the internet to find out that there were many issues similar to this with the Kitchen Aid brand.

    I am baffled why the Kitchen Aid brand/model numbers is not part of the expanded recall in 2009. Found out that the problem is the start relay which I removed and plan on replacing to see if this will fix the problem.

    Model
    KSRK22ILSS13
    Serial number
    SR1040013
    Bought from
    Sears
    Bought
    Jan 1, 2005, about then
    Where
    Redmond, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kitchen Aid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Sep 12, 2011, sent to the company Sep 20, 2011, published by CPSC Oct 4, 2011

    The product, in the report: Side by Side Kitchen Aid Stainless Steel Refrigerator

    Have Kitchen Aid Side by Side Refrigerator since Oct 2005. Center Panel where two door seal is burning hot. So hot cant be touched, rubber seal that touches that area also extremely hot. Have contacted Kitchen Aid and they claim my refrigerator is not recalled (even though there are many reports of the same problem) We are Senior Citizens and this is scaring us since this is a FIRE HAZARD. We called your number and were given this website PLEASE HELP US Model Number KSRA25CNSS00 Serial : SS3742630

    Model
    KSRA25CNSS00
    Serial number
    SS3742630
    Bought from
    KHOVnanian Homes
    Bought
    Oct 26, 2005
    Where
    Dayton, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KITCHEN AID, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made Sep 8, 2011, published by CPSC Sep 29, 2011

    The product, in the report: Cafe Refridgerator

    KitchenAid Refridgerator Model KFIS27CXMS Serial K025522842 Door on left side closes all of the time on you andknocks items out of your hand. Hits your shoulder or arm and things drop on your feet. Bottom Freezer drawer has moisture outside of door all of the time and water drips on the floor. I have contacted the appliance center, the manufacturer and to no avail. I purchased this in November of 2010 and have an extended warrenty. No one will assist and I believe I have a couple of issues with the refridgerator. More importantly no one should buy this model...... The door is level but closes on you. Service has come twice only to state they cannot correct a manufacturers flaw. Not sure the recourse but I spent a lot of money on a defective product.

    Model
    KFIS27CXMS
    Serial number
    K02522842
    Bought from
    Appliance Giant
    Bought
    Nov 27, 2010
    Where
    coeymans hollow, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 53, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kitchenaid, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 29, 2026 and checked Oct 29, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Refrigerators

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Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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