Hisense refrigerators
11 reports to CPSC, the latest made Apr 2, 2026. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 11reports to CPSC
- Apr 2, 2026the latest report was made
- Jun 11, 2022the earliest
- 0with the company’s comments
- Brand
- Hisense
- Maker
- Hisense USA CorporationMakers, importers or sellers, as the reports name them
- Product
- RefrigeratorsCPSC’s product type: Refrigerators (code 276), in Kitchen: Appliances
Other ways the reports write the brand (2)
“hisene” and “Hi Sense”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| April 2026 | 1 |
| August 2025 | 1 |
| June 2025 | 1 |
| May 2025 | 1 |
| August 2024 | 1 |
| October 2023 | 1 |
| June 2023 | 1 |
| May 2023 | 1 |
| March 2023 | 1 |
| August 2022 | 1 |
| June 2022 | 1 |
How badly anyone was hurt
- First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
- No one hurt 7 CPSC: Incident, No Injury
- No incident, no one hurt 2 CPSC: No Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
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First aid Made Apr 2, 2026, sent to the company Apr 7, 2026, published by CPSC Apr 21, 2026
The product, in the report: Hisense 29.1-cu ft Standard-Depth 36-in Wide Side-by-Side Refrigerator with Ice Maker ,Water and Ice Dispenser ( Stainless steel )
I purchased a new Hisense refrigerator Approximately 2 months ago. Yesterday, I had one of the glass shelves in the freezer portion fall out of the freezer and on to my foot. After the pain subsided, i began to investigate what may have caused this. I found that either the glass shelves themselves were manufactured too small or the inside of the freezer shrunk.
- Model
- HRS290P5FSE
- Serial number
- A202509160831
- Bought from
- Lowes
- Bought
- Feb 16, 2026
- Where
- Hubert, North Carolina: Home/
Apartment/ Condominium - Who was involved
- Age 45, Unspecified
- The reporter’s relation to them
- Self
- As this report names them
- Brand Hisense, made or sold by Hisense USA Corporation
- How badly, in CPSC’s words
- Injury, First Aid Received by Non-Medical Professional
-
No incident, no one hurt Made Aug 6, 2025, sent to the company Aug 11, 2025, published by CPSC Aug 25, 2025
The product, in the report: Hisense Refrigerator serial #HRF266N6CSE1, purchased in 2023 from Lowes.
Refrigerator (HRF266N6CSE1) door hinge has started to bend/sag, making the front left french door unsafe and posing a risk of breaking off and hurting a family member. This is the newer model of a previously recalled refrigerator (HRF266N6CSE) which had the exact same issue and was recalled.
- Model
- HRF266N6CSE1
- UPC
- 4261670
- Serial number
- 1B0740Z0074JBBK4PS30089
- Bought from
- Lowes, Maryland
- Bought
- May 22, 2023
- Where
- Bel Air, Maryland: Home/
Apartment/ Condominium - Who was involved
- Age 44, Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand Hisense, made or sold by Hisense USA Corporation
- How badly, in CPSC’s words
- No Incident, No Injury
-
No incident, no one hurt Made Jun 23, 2025, sent to the company Jun 26, 2025, published by CPSC Jul 11, 2025
The product, in the report: Product Description: The product is a Hisense brand side-by-side refrigerator, model HRS290P5FSE, purchased from Lowes in June 2025. It is a full-sized, freestanding refrigerator designed for residential kitchen use. The unit features: Color: Stainless steel exterior finish Configuration: Side-by-side doors Dimensions: Approximately 35.98” W x 33.86” D x 69.88” H (per manufacturer specifications) Capacity: 20.9 cubic feet (13.25 cu. ft. refrigerator / 7.62 cu. ft. freezer) Features: Built-in digital control panel located on the freezer door Exterior ice and water dispenser Automatic ice maker (located inside the freezer door) LED interior lighting Spill-proof glass shelves Factory-installed handles The product is marketed as ENERGY STAR certified and includes a child lock, quick cool function, and door alarm. The serial numbers for both defective units included the same batch identifier B7BHO. The manufacturing dates were April 22, 2025 and April 23, 2025, respectively.
What happened that made you want to report? In June 2025, my household purchased a Hisense side-by-side refrigerator model HRS290P5FSE from Lowes. Upon delivery and setup, the unit failed to cool properly in the refrigerator compartment. After more than 18 hours plugged in and empty, the internal temperature remained in the 50s Fahrenheit, despite the digital panel falsely displaying 34F. We verified this using multiple calibrated thermometers and confirmed food safety temperatures were never reached.
Lowes replaced the defective unit with another refrigerator of the same model and production batch (same batch number on the serial). Within the first 24 hours, the replacement refrigerator began leaking unprompted water into the ice chute and dispenser tray, even though the ice maker was off and the water had not been used. Soon after, a mechanical knocking noise began inside the unit, coming from the ice-making area. These symptoms strongly suggested a defect in the water inlet valve, sensor system, or internal cycling motor.
These are back-to-back product failures from the same manufacturer and model, with safety and reliability issues that could pose electrical risks, foodborne illness dangers, or mechanical damage due to faulty components cycling inappropriately.
What type of product(s) were being used? Hisense HRS290P5FSE 20.9 cu. ft. side-by-side refrigerator with water and ice dispenser in the door.
Who was using the product(s)? My father, a senior citizen with medical needs, and I were the primary users. The product was installed in a residential kitchen and was meant for normal home food storage and water/ice dispensing.
How were the product(s) being used? The refrigerator was installed per manufacturer instructions, leveled, connected to a water supply line, and left empty to allow the internal temperature to stabilize. The first unit failed to cool adequately. The second unit was used in the same way empty and monitored for cooling. The ice maker was never turned on, and the water dispenser had not been used, yet water pooled internally, and mechanical cycling noises began within 12 hours of installation.
Were there any injuries that happened or may have happened while using the product? While there were no physical injuries, the defects posed serious risks of food spoilage, electrical hazard due to water intrusion, and possible malfunction of internal motors or fans due to repeated cycling or moisture exposure. Additionally, stress and anxiety were caused by managing appliance failures for an elderly household member on a special diet and strict medication schedule.
How did any injuries occur? No direct physical injuries occurred, but unsafe food temperatures and internal water leakage created circumstances where injury, illness, or damage could have occurred if we had not vigilantly monitored temperatures and noticed the issues early. Water in the ice chute could also have presented a shock hazard if it had reached internal electrical components.
- Model
- HRS290P5FSE
- Bought from
- Lowes
- Bought
- Jun 22, 2025
- Where
- Fayetteville, Arkansas: Home/
Apartment/ Condominium - Who was involved
- Age 50, Unspecified
- The reporter’s relation to them
- Self
- As this report names them
- Brand Hisense, made or sold by Hisense USA Corporation
- How badly, in CPSC’s words
- No Incident, No Injury
-
No one hurt Made May 8, 2025, sent to the company May 13, 2025, published by CPSC May 28, 2025
The product, in the report: This is a Hisense 17 cu. ft refrigerator purchased in 2021 from Lowe’s. There is a similar product from this company, also sold at Lowe’s, that has been recalled for the SAME ISSUE, but when I contacted Hisense, they did not seem interested in taking immediate action to remove these from the sales floor when the same hinge issue is causing the same problem that caused the recall on the other product (here’s the link to that recall): https://www.hisense-usa.com/product-safety-recall/french-door-refrigerator-2020 Our is a Hisense 17.2-cu ft Counter-Depth Bottom-Freezer Refrigerator purchased on 1/23/21 from Lowe’s in St. Louis, Missouri (store #1055)
During normal operating procedure (opening the door) the hinge of the refrigerator door had a catastrophic failure that caused this 50-60 pound door to fall and crash to the ground with all of the door condiments inside. This narrowly missed my husband’s feet (he’s an avid runner) and could have caused serious injury or even death to someone in a wheelchair, or a child, or an elderly person. He was able to avoid serious injury because he was able to LIFT the door from the floor and move it out of the way.
- Model
- HBM17158SS
- UPC
- 4121776
- Serial number
- 1B0450Z0014JBD9AWS70020
- Bought from
- Lowe’s, Missouri
- Bought
- Jan 23, 2021
- Where
- Saint Louis, Missouri: Home/
Apartment/ Condominium - Who was involved
- Age 36, Male
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Hisense, made or sold by Hisense USA Corporation
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Aug 15, 2024, sent to the company Aug 20, 2024, published by CPSC Sep 4, 2024
The product, in the report: Hisense 26.6 cubic foot capacity stainless steel French door refrigerator with ice maker.
The hinges on my hisense refrigerator, model HRF266N6CSE, Serial No. C2020102000017, continue to fail after being replaced on 2 separate occasions in 10 months. The hinges were initially replaced on 10/02/2023 at which time the hinge broke on the left door when my daughter opened it. The door fell off the refrigerator with no support barely missing my daughter’s feet. The hinges were again reported as bending on 05/09/2024 and were again replaced on 05/20/2024. The hinges are again failing, by bending, and need to be replaced again, as of 08/07/2024.
- Model
- HRF266N6CSE
- Serial number
- C2020102000017
- Bought from
- Lowes, Michigan
- Bought
- May 12, 2021, about then
- Where
- Chelsea, Michigan: Home/
Apartment/ Condominium - Who was involved
- Age 11, Female
- The reporter’s relation to them
- My Child
- As this report names them
- Brand Hisense, made or sold by Hisense USA Corporation
- How badly, in CPSC’s words
- Incident, No Injury
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No one hurt Made Oct 4, 2023, sent to the company Oct 6, 2023, published by CPSC Oct 23, 2023
The product, in the report: Hisense bottom drawer refrigerator/freezer
Left Refrigerator door fell off
- Model
- HRF266N6CSE
- Serial number
- C2021041000003
- Bought from
- LOWES
- Bought
- Oct 8, 2021, about then
- Where
- Hattiesburg, United States: Home/
Apartment/ Condominium - Who was involved
- Age 40, Unspecified
- The reporter’s relation to them
- My Child
- As this report names them
- Brand Hisense, made or sold by Hisense USA Corporation
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jun 21, 2023, sent to the company Jun 23, 2023, published by CPSC Jul 10, 2023
The product, in the report: Hisense French door refrigerator serial # c2020112000432
I have a Hisense refrigerator it had a recall for bad door hinges that could cause the door to fall off, my door was sagging per recall and they sent out a company to replace my hinges [REDACTED] in nov of 2022. Now my door hinges are sagging again and they will no do anything about it because it out of warranty
- UPC
- 1b0740z0034jbdj
- Serial number
- c2020112000432
- Bought from
- ;owes
- Bought
- Oct 6, 2021, about then
- Where
- oxford, Maryland: Home/
Apartment/ Condominium - Who was involved
- Age 64, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand hisense, made or sold by Hisense USA Corporation
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made May 15, 2023, sent to the company Jun 1, 2023, published by CPSC Jun 15, 2023
The product, in the report: Hisense Refrigerator, stainless steel
I have a hisene fridge. The coating on the doors is peeling and flaking off. I have toddlers in my house that crawl and this is creating an unsafe environment for them as they may ingest the coating. The manufactured is stating that the peeling of the coating is not something that they warranty. The fridge is being used in the kitchen of our house.
- Model
- HRF266N6CSE
- Serial number
- C2020082800022
- Bought from
- Lowes
- Bought
- Sep 1, 2022, about then
- Where
- Coventry, Connecticut: Home/
Apartment/ Condominium - Who was involved
- Age 5, Male
- The reporter’s relation to them
- My Child
- As this report names them
- Brand hisene, made or sold by Hisense USA Corporation
- How badly, in CPSC’s words
- Incident, No Injury
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Hurt, no treatment Made Mar 14, 2023, sent to the company Mar 17, 2023, published by CPSC Apr 3, 2023
The product, in the report: This stainless steel skinned refrigerator has 4 French doors and a choice of how to apply the bottom 2 units (either as a freezer or refrigerator). It has a 20 Cubic Foot capacity. It was DEEPLY discounted ($1,200), which should have been a signal to me that it had problems. The upper refrigeration has standard (VERY LIMITED positioning) shelves and a bottom pull-out drawer that is the full width of the interior. The lower 2 units each have three drawers, from which the plastic wheels readily break, and the glass drawer tops have been removed after one of them broke into small pieces.
I purchased a Hisense 20 CF refrigerator Model # HQD20058SV from my local Lowe’s on 05/02/2020. It was deeply discounted, and I soon learned why. This unit has 4 French Doors and a choice of how to apply the bottom 2 units as either a freezer or refrigerator.
Problem #1: Although NOT connected to ANY water supply, significant volumes of water (i.e. 2 or more QUARTS) build up under the wide tray in the refrigeration compartment. One doesn’t see this water accumulation until the fridge starts leaking onto the floor (which in my case has been permanently warped!). The water accumulation failures started occurring 2 weeks beyond the 1-year warranty. They have continued on a monthly basis. Multiple Problems#2-5: First to break was the tilde-shaped piece of plastic that guides the upper door mullion back into a folded position. This is not just a SERIOUS nuisance, but it has recently caused food spoilage because the door looks closed (and the “open-door” sensor thinks it is too), but it’s not. Right now, the temperature in the upper unit is no remaining in the safe temperature zone, even though the unit is set for 37 degrees F. I don’t want someone else to inherit this fridge for a song! I’ve recently gotten sick from eating unbeknownst-to-me semi-spoiled foods, and wasted a LOT of money, too.
- Model
- HQD20058SV
- UPC
- 1913002339
- Serial number
- E202002700088
- Bought from
- Lowe’s
- Bought
- May 2, 2020
- Where
- Fircrest, Washington: Home/
Apartment/ Condominium - Who was involved
- Age 63, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Hi Sense, made or sold by Hisense USA Corporation
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made Aug 19, 2022, sent to the company Aug 24, 2022, published by CPSC Sep 8, 2022
The product, in the report: door dropped and pose a hazard to land on someone
doors both dropped need to be extra careful when opening so they dont fall off
- Model
- HRF266N6CSE
- UPC
- 4154864
- Serial number
- C2021032000002
- Bought from
- LOWES
- Bought
- Aug 6, 2021, about then
- Where
- Elmira, New York: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand hisene, made or sold by Hisense USA Corporation
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jun 11, 2022, sent to the company Jun 14, 2022, published by CPSC Jun 30, 2022
The product, in the report: Hisense double door refrigerator with freezer at the bottom, silver in color
the rubber at the bottom of the door came apart, door makes noise when you open it, no injuries
- Model
- HRF266N6CSE
- Serial number
- C2020102000024
- Bought from
- Lowe’s
- Bought
- Jan 31, 2021
- Where
- Ridgeland, South Carolina: Mobile/
Manufactured Home - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand hisense, made or sold by Hisense USA Corporation
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.