Hearth Record

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General Electric refrigerators

61 reports to CPSC, the latest made Aug 10, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 61reports to CPSC
  • Aug 10, 2026the latest report was made
  • Sep 25, 2011the earliest
  • 0with the company’s comments
Brand
General Electric
Makers
GE Appliances, a Haier company, GE Appliances & Lighting and GE AppliancesMakers, importers or sellers, as the reports name them
Product
RefrigeratorsCPSC’s product type: Refrigerators (code 276), in Kitchen: Appliances
Other ways the reports write the brand (7)

“General Electric (GE)”, “Genera Electric”, “General Elecric”, “General Electric Co.”, “General Electric Company”, “General Electric PROFILE Refrigerator” and “General Electric Refrigerator Model GSH22JGDD BB”

By month

3 reports from September 2025 to August 2026; the most in December 2025, 2. 58 earlier reports, since September 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
August 20261
December 20252
August 20251
October 20241
June 20241
April 20242
March 20242
February 20242
January 20241
December 20231
August 20231
July 20231
June 20231
January 20231
November 20221
September 20221
July 20221
June 20222
May 20223
April 20225
February 20221
January 20221
August 20211
May 20211
March 20211
June 20201
May 20201
January 20201
December 20191
September 20191
April 20192
October 20171
June 20172
February 20171
December 20161
August 20161
June 20161
June 20152
May 20152
July 20141
October 20121
September 20122
June 20121
February 20121
September 20111

How badly anyone was hurt

  • Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
  • First aid 4 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 7 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 3 CPSC: Injury, Level of care not known
  • No one hurt 42 CPSC: Incident, No Injury
  • No incident, no one hurt 3 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No incident, no one hurt

    Made Aug 10, 2026, sent to the company Aug 13, 2026, published by CPSC Aug 27, 2026

    The product, in the report: Icemaker auger

    A small and potentially deadly piece of sharp plastic broke off the icemaker auger and landed for the 3rd time in a few years in the glass of a person close to me. The miracle is that no injury took place. I have a history file to share with you. Please send me an email address to proceed. Thanks!

    Model
    WR17X11263
    Where
    Miami, Florida: Home/Apartment/Condominium
    Who was involved
    Age 21, Unspecified
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  2. No incident, no one hurt

    Made Dec 29, 2025, sent to the company Jan 2, 2026, published by CPSC Jan 30, 2026

    The product, in the report: The base product is a “GE ENERGY STAR 25.7 Cu. Ft. Fingerprint Resistant French-Door Refrigerator Model GFE26JYMXFFS”. The defective shelf unit is GE Model WR32X23648.

    The issue is with a General Electric (GE) refrigerator, specifically a glass shelf within that failed suddenly, dropping its contents (like glass bottles, etc.) onto my feet from a height of 4-5 feet. Fortunately, nothing shattered and I was not hurt. In seeking help from GE on replacing the part, I discovered a history of premature failures of the part on GE’s website. Failures reported sometimes happened within a few months of delivery. Mine started showing signs a few months after delivery but I didn’t expect it to fail catastrophically. Here is a link to the part website. Scroll down to reviews to see what I am talking about. [REDACTED] My concerns are for an elderly adult or child that could be struck by a heavy falling object, possibly shattered glass should a bottle break, and that GE is aware but chooses to do nothing substantial.

    Model
    GFE26JYMXFFS
    UPC
    None observed
    Serial number
    MZ378106
    Bought from
    https://www.myapstore.com/GEStore/home
    Bought
    Aug 14, 2024, about then
    Where
    Fort Collins, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 64, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Elecric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  3. No one hurt

    Made Dec 16, 2025, sent to the company Jan 27, 2026, published by CPSC Feb 12, 2026

    The product, in the report: Side by side refrigerator freezer

    The consumer got ice from the dispenser and plastic pieces fell into her glass. She noticed this and did not drink from it. 12/15/2025: The consumer called the manufacturer and reported the incident to their rep’s. She was passed around from person to another, before finally getting someone to consider her concerns. The consumer was told she must pay 50% for a replacement ice bucket and auger, and the company will cover the other amount. Furthermore, various representatives told her the product was out warranty. The consumer pointed out that this was not a warranty issue and that it presented a definite choking hazard. No other assistance was offered.

    Model
    GZS22IYNBHFS
    Serial number
    LM425629
    Bought from
    Lowes
    Bought
    Oct 1, 2019
    Where
    Unspecified: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  4. Seen by a doctor or nurse

    Made Aug 5, 2025, sent to the company Dec 17, 2025, published by CPSC Jan 6, 2026

    The product, in the report: French door refrigerator

    The refrigerator’s bottom drawer handle detached while she was pulling it. The consumer (owner’s mother) sustained a severe fall injury. The screws remained attached to the bottom drawer, but the handle completely detached from the screws. The consumer fell on the ceramic kitchen floor, landing on her back. The consumer said she may go to urgent care later.This incident is identical to the issue in CPSC Recall# 22-117.

    Model
    GFE2636MTSWW
    Serial number
    LT308075
    Bought
    Jul 1, 2025
    Where
    Unspecified: Unspecified
    Who was involved
    Age 87, Female
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  5. No one hurt

    Made Oct 1, 2024, sent to the company Nov 4, 2024, published by CPSC Nov 19, 2024

    The product, in the report: Refrigerator

    The consumer indicates that the refrigerator filters leak charcoal in the water, which always pools at the bottom of the glass the water or ice is put into.

    The consumer contacted the manufacturer and explained the situation; a service technician was dispatched on five different occasions, and he stated that the firm is aware of the issue. The consumer was informed by a company representative that they do not this is an issue.

    The consumer has had to replace the refrigerator filter seven times already.

    The consumer plans on keeping his refrigerator for at least the next thirty days in case an investigation ensues.

    Model
    GGPFCWW
    Serial number
    VT426167
    Bought from
    Home Depot, Michigan
    Bought
    Dec 21, 2022
    Where
    Taylor, Michigan: Unspecified
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Jun 18, 2024, sent to the company Jun 25, 2024, published by CPSC Jul 10, 2024

    The product, in the report: Refrigerator freezer door handle. It is listed on your website Model GNE27JYMNFFS

    GE has a recall for bottom freezers on a refrigerator and I believe the recalls are for refrigerators made between February 2020 and August 2021. The information is on your website. When opening the bottom freezer the handle falls off. This has happened multiple times to us and they replace the fasteners for the handle with the exact same fasteners that they originally used. They just keep putting on the exact same fasteners but new ones and handles keep falling off. Our last one stayed on probably 6 to 8 months. We had a tech out for another problem about 2 weeks ago and he put the handle back on. We had new fasteners because they send you two sets each time. That handle has come off twice already. It is insane to keep “fixing” something the same way and hoping something will be different each time! On your website it states that 71 people have reported this issue with 37 injuries, three being serious. Recall number is 22-117. We have had fasteners replaced at least four or five times. The fasteners are hard plastic. Freezer door SHOULD require a tug to get it open because that is how a freezer works, it needs to be a tight fit. Eventually the brackets are pulled towards the front and the handle slips off. I will guess at the date the first handle came off. We began using our refrigerator November 2nd 2021. It was purchased earlier because it was a new home in a new state and it was not installed until the end of October 2021. We have no injuries to report but a 7-year-old grandson and a 6-year-old granddaughter also had the handle come off when opening the freezer. This sends them on their behind sliding backwards and they could have hit the end of our island which is opposite of the refrigerator. Our model is listed on your website but sometimes GE tells me it’s not a recall. Our model is GNE 27JYMNFFS. Thank you!

    Model
    G N E 27 J Y M N F F S
    Serial number
    RS311814
    Bought from
    Lowe’s Dubuque Iowa
    Bought
    Jul 19, 2021, about then
    Where
    Asbury, Iowa: Home/Apartment/Condominium
    Who was involved
    Age 6, Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Apr 30, 2024, sent to the company May 3, 2024, published by CPSC May 17, 2024

    The product, in the report: GE 21.8 CU.FT. COUNTER-DEPTH SIDE-BY-SIDE REFRIGERATOR - ICE MACHINE AUGER

    GE model #gzs22iynbhfs freezer ice auger breaks, sending clear plastic parts into ice tray and dispenses into drinks.

    Model
    GZS22IYNBHFS
    UPC
    n/a
    Serial number
    VM433333
    Bought from
    Lowes
    Bought
    Jan 4, 2020, about then
    Where
    Los Angeles, California: Home/Apartment/Condominium
    Who was involved
    Age 39, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Apr 15, 2024, sent to the company Apr 23, 2024, published by CPSC May 7, 2024

    The product, in the report: GE French door with bottom freezer and water/ice dispenser. GE PYE22KYNGFS Serial # ZS534161

    GE Refrigerator with French Doors is posing a significant safety problem. The water dispenser has been repaired /replaced four times but continues to operate without human input. The water tray floods and water spills onto the floor.

    Model
    GEPYE22KYNGFS
    Serial number
    ZS534161
    Bought from
    Bray and Scarff, Maryland
    Bought
    Aug 1, 2022, about then
    Where
    Wheaton, Maryland: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Mar 11, 2024, sent to the company Apr 30, 2024, published by CPSC May 14, 2024

    The product, in the report: Refrigerator with freezer on top

    Within a few weeks of having the refrigerator delivered to her home, the consumer noticed an odd chemical odor. She contacted the mfr. and reported the problem. They sent out a technician.

    12/22/2023: The first technician came out and noticed the odor. He placed baking soda in the refrigerator and freezer. The technician told the consumer to wait a few months to see what happened. This did not solve the problem.

    2/27/2024: A second technician came out and removed the back of the refrigerator. He discovered a purple substance dripping down the back of the exterior of the refrigerator. The technician told the consumer that he had never seen this before and he cleaned as much as he could. This technician examined the food and advised the consumer to remove all the food in the freezer, because the odor had permeated the items. The consumer was advised to wait 48 hours to see if the odor went away.

    3/1/2024: The first technician came back out to the consumer’s home. He also opened the rear exterior of the refrigerator and saw that there was still a purple substance on the back of the refrigerator. He called the manufacturer for consultation. He was advised to wash the back exterior of the refrigerator with soap and water to remove the substance.

    A few days later, the consumer called the manufacturer and scheduled another appointment for service. However, the technician called the consumer back and told her that he had done all that he could do, and it was up to the manufacturer to determine how they would handle the matter from this point. He did not come back out to her home.

    The manufacturer gave the consumer several case numbers, but the latest one that she received is CASE# [REDACTED].

    The consumer is unsure how this may impact her health.

    Additional info:

    3/11/24 GE supervisor contacted. Told me a 12 month warranty would be given instead of new refrigerator.

    3/12/24 Home Depot supervisor contacted GE supervisor. Was told GE would review all reports on purple substance and [REDACTED] would call with result. Have not heard from them.

    Two checks were sent to me. $100 for spoiled food and $200 for a stand alone freezer

    Model
    GTS170DTNKRWW
    Serial number
    TV847278
    Bought from
    Home Depot
    Bought
    Nov 29, 2023
    Where
    Rensselear, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  10. No one hurt

    Made Mar 4, 2024, sent to the company Mar 7, 2024, published by CPSC Mar 21, 2024

    The product, in the report: General Electric Silver Side by side Refrigerator

    Plastic shards were dispensed from the ice maker (more than once)

    Model
    GSS25IYNEHFS
    Serial number
    FR435321
    Bought from
    American Freight
    Bought
    Aug 14, 2020, about then
    Where
    Claremore, Oklahoma: Home/Apartment/Condominium
    Who was involved
    Age 68, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Feb 12, 2024, sent to the company Feb 15, 2024, published by CPSC Mar 1, 2024

    The product, in the report: General Electric side by side refrigerator, Model Number GSE25GSHECSS

    Ice Maker auger is made from clear plastic. Over time the auger disintegrates and breaks in to small pieces . Because the broken pieces are clear they are indistinguishable from the clear ice cubes. I didn’t realize it was broken until I had to pull the clear plastic pieces out of my mouth. Would be very easy to swallow. This is my second replacement. First was in 2019 for the same reason.

    Model
    GSE25GSHECSS
    Serial number
    HH435592
    Bought from
    NV Homes, Delaware
    Bought
    Jun 28, 2017
    Where
    Ocean View, Delaware: Home/Apartment/Condominium
    Who was involved
    Age 68, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GENERAL ELECTRIC, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  12. No one hurt

    Made Feb 12, 2024, sent to the company Feb 15, 2024, published by CPSC Mar 1, 2024

    The product, in the report: GE side by side refrigerator

    GE side by side refrigerator ice tray has plastic broken in ice bucket like the [REDACTED] that has been recalled. The clear plastic auger breaks inside ice tray. I dumped the ice tray as I found plastic in ice.

    Model
    GSH25JGDD BB
    Serial number
    AD200187
    Bought from
    Home Depot, Texas
    Where
    Katy, Texas: Home/Apartment/Condominium
    Who was involved
    Age 66, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  13. No one hurt

    Made Jan 16, 2024, sent to the company Jan 22, 2024, published by CPSC Feb 5, 2024

    The product, in the report: GE ENERGY STAR 27.0 Cu. Ft. Fingerprint Resistant French-Door Refrigerator with bottom freezer, Model GNE27JYMTFFS, Serial Number HT321086. Finish is stainless steel. Width is 35 and 3/4 inches.

    This is a GE GNE27JYMTFFS Bottom Freezer Refrigerator, Serial No. HT321086, purchased from Home Depot in Victor, NY 14564 on July 10, 2022. The freezer door handle pulls off unexpectedly, causing falls. The refrigerator and the safety issue appear identical in all respects to GE refrigerator recall 22-117, but this specific model and serial number are not included in the recall.

    Model
    GNE27JYMTFFS
    Serial number
    HT321086
    Bought from
    Home Depot, New York
    Bought
    Jul 10, 2022
    Where
    Victor, New York: Home/Apartment/Condominium
    Who was involved
    Age 67, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Dec 7, 2023, sent to the company Dec 12, 2023, published by CPSC Dec 27, 2023

    The product, in the report: This is a GE white garage ready top freezer refrigerator

    Bought a GE “Garage” Refrigerator/Freezer. It is certified to work down to 38 Degrees F. The freezer temperature floats between 12 & 17 Degrees. Repairmen have been out to “service” it 3 times. They all said “that’s just the way they work”. THE FDA states that meat must be frozen at 0 Degrees F or lower to be safe and prevent bacteria growth. This freezer will not do that is anything stored in it could be contaminated with dangerous bacteria.

    Model
    Model # GTS22KGNCRWW
    Serial number
    TV853697
    Bought from
    https://www.pcrichard.com/
    Bought
    Nov 4, 2023, about then
    Where
    FREEHOLD, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  15. Hurt, no treatment

    Made Aug 15, 2023, sent to the company Aug 17, 2023, published by CPSC Aug 31, 2023

    The product, in the report: GE refrigerator/freezer model GNE273GMNFBB [REDACTED]

    The freezer handle on my General Electric refrigerator ( model GNE273GMNFBB) came off when pulled, dropped on my foot and injured my toe. I am having difficulty walking and cannot do regular activities, like exercise. I see other similar models have been recalled for this exact problem with more serious injuries inflicted. I do not know why this model hasn’t been recalled for this problem like others have been: https://www.cpsc.gov/Recalls/2022/GE-Appliances-a-Haier-Company-Recalls-Bottom-Freezer-French-Door-Refrigerators-Due-to-Fall-Hazard

    Model
    GNE273GMNFBB
    Serial number
    GS316984
    Bought from
    Lowe’s
    Bought
    Jul 1, 2022, about then
    Where
    bethany beach, Delaware: Home/Apartment/Condominium
    Who was involved
    Age 52, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  16. No one hurt

    Made Jul 17, 2023, sent to the company Aug 17, 2023, published by CPSC Aug 31, 2023

    The product, in the report: French door refrigerator

    2/2022: The consumer moved into the new home and the refrigerator was already in it.

    3/2022: The handle broke off the freezer door, while the consumer was opening it.

    The consumer called the manufacturer and they arranged for a technician to come and fix the problem.

    A few months later, the exact same thing happened.

    The consumer called the manufacturer and the arranged for a technician to come back out and fix handle again.

    6/2023: The consumer was opening the freezer and it detached again. The consumer almost lost her balance, but was not injured.

    She called the manufacturer again and reported the problem. The rep. told her that they would send her a new handle. A few days later she received the tabs that connect the handle.

    Later in June-2023, The consumer received an email from the manufacturer. It stated that they could not find a local technician. Their rep. offered her $250 off the price of the new one or suggested that she search for her own repair technician.

    The consumer said she could not find a technician in her area. She also said it’s not her job to find a service technician her area, for a product that the firm manufactured and has a recall on.

    Model
    GNE27JYMNFFS
    Serial number
    MS310282
    Where
    Oakland, Maine: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  17. Hurt, no treatment

    Made Jun 26, 2023, sent to the company Jun 28, 2023, published by CPSC Jul 13, 2023

    The product, in the report: GE bottom freezer refrigerator White with icemaker

    GE refrigerator (evaporator motor), upon deliver of a new appliance) makes a high pitch noise that is a public health concern as the noise cuts through walls and interrupts sleep continuously during the night. All attempts to work with GE to repair failed over the last four months.

    Model
    GDE21EGKURWW
    Serial number
    ST327166
    Bought from
    Home Depot
    Bought
    Aug 26, 2022, about then
    Where
    Honolulu, Hawaii: Home/Apartment/Condominium
    Who was involved
    Age 70, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Genera Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  18. No one hurt

    Made Jan 17, 2023, sent to the company Jan 23, 2023, published by CPSC Feb 6, 2023

    The product, in the report: Brand: General Electric Company Model No: TBX21CIBJRWW Serial No: RT504880 Color: White

    My ice maker in my freezer (ge) caught fire. I am lucky that I was able to put it out with a fire extinguisher. My unit is now unusable and my food is spoiling.

    Model
    TBX21CIBJRWW
    UPC
    N/A
    Serial number
    RT504880
    Where
    deatsville, Alabama: Mobile/Manufactured Home
    Who was involved
    Age 14, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand General Electric Company, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Nov 10, 2022, sent to the company Feb 9, 2023, published by CPSC Feb 24, 2023

    The product, in the report: Refrigerator with Bottom Freezer

    Refrigerator not cooling, freezer not holding temperature.

    Report update 12/13/22: Following our previous report filing, we have made arrangements to return our GE Profile refrigerator after suffering another bout of intestinal discomfort. My wife (76 yo) and I (78 yo) have vacillated about this over several months of throwing out food items and questioning if these were the result of retailer or supply chain issues, After monitoring 1 analog, then 2 digital and also our [REDACTED] digital food thermometers, it is painfully apparent that the product is unsafe at any set temperature. The owner’s manual suggests 37 degrees, however, the measurements we obtain are consistently 5-7 degrees warmer. I regularly tested core temperatures of apples (45 degrees) and cream cheese (43 degrees) chicken (45) while the temperature was set to 37. Even setting at 34 (max.) we’re unable to maintain safe food temperatures.

    Unfortunately, we are 5 days beyond the “90 day” return policy of Home Depot and will have to actually return the machine ourselves to the store and pay a 15% restocking penalty. If they intend to restock this item under a “clearance” tag, I’m concerned that someone else may be harmed.

    I have worked in the computer industry since 1963, repairing mainframe systems and in technical training, support and management for over 40 years on commercial, industrial and medical products so I have enough knowledge and experience to understand this problem. There is a design flaw either in the placement of the thermistor(s) in the unit or the algorithm used by the software to control the airflow and temperature.

    Having both survived cancer and so far the tridemic, please investigate this situation before someone is seriously harmed.

    Model
    PWE23KYNFS
    Serial number
    RT50C987
    Bought from
    Home Depot, North Carolina
    Bought
    Sep 5, 2022, about then
    Where
    Wilmington, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 76, Unknown
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  20. Hurt, no treatment

    Made Sep 7, 2022, sent to the company Sep 9, 2022, published by CPSC Sep 23, 2022

    The product, in the report: Bottom freezer refrigerator I have no idea of when this refrigerator was manufactured, although it was some time in 2022

    Bottom freezer handle of GE refrigerator came loose causing my wife to fall backwards onto the floor. Our fridge is new and not covered by the GE recall of similar products having this problem. Luckily, she was not seriously injured. I reattached the handle according to instruction, but it has come off twice since. Actually, this product was purchased months before it was manufactured, but this form doesn’t allow me to say that. It was purchased in February, delivered in June, and manufactured some time between those 2 dates.

    Model
    GFE26JGMTFWW
    UPC
    ?
    Serial number
    HT302828
    Bought from
    Dormont Appliance, Pennsylvania
    Bought
    Jun 28, 2022, about then
    Where
    Glenshaw, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 75, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  21. Hurt, no treatment

    Made Jul 18, 2022, sent to the company Jul 22, 2022, published by CPSC Aug 5, 2022

    The product, in the report: Brand- GE, Model French Door Refrigerator Stainless Steel

    While pulling the horizontal bar on my bottom freezer GE refrigerator, the right right side (facing front) came loose and i slipped backward. Now, it is loose and the other side is now coming loose.

    Model
    GNE25JSKFFSS
    Serial number
    TH 300602
    Bought from
    Best Buy
    Bought
    Oct 13, 2017
    Where
    Tamarac, Florida: Home/Apartment/Condominium
    Who was involved
    Age 78, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  22. No one hurt

    Made Jun 29, 2022, sent to the company Jul 1, 2022, published by CPSC Jul 18, 2022

    The product, in the report: BOTTOM FREEZER FRENCH DOOR REFRIGERATOR MODEL #GNE27JYMTFFS SERIAL #DT312817 SILVER

    I purchased a GE Refrigerator with a bottom freezer in January 2022 and it was delivered April 2022. In May we opened the bottom freezer door which came off and I almost fell over.

    Model
    GNE27JYMTFFS
    Serial number
    DT312817
    Bought from
    THE HOME DEPOT
    Bought
    Jan 12, 2022, about then
    Where
    Bowie, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 58, Male
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand GENERAL ELECTRIC, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  23. Hurt, care not known

    Made Jun 1, 2022, sent to the company Jun 6, 2022, published by CPSC Jun 22, 2022

    The product, in the report: GE refrigerator bottom freezer drawer, French door model dimensions 35.625 in wide and death is 33.875 in

    General Electric bottom freezer on refrigerator freezer handle detaches with opening freezer drawer and it is a fall hazard. No major injuries but remains a safety hazard. model number is gfe26jsmafss. Serial number r l 314 900. This refrigerator purchased from Lowe’s March of 2020. It is not listed on the current recall by GE of similar models.

    Report Updated 12/27/22: Injury due to freezer handle. Handle came off when spouse grabbed hold. Caused spouse to fall on floor. Serious unjury to left shoulder. Occurred late morning of 12-252022.

    Model
    GFE 26 j a s m a f s s
    UPC
    Unknown
    Serial number
    RL 314900
    Bought from
    Lowe’s
    Bought
    Mar 15, 2020
    Where
    Blue Springs, Missouri: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Level of care not known
  24. No one hurt

    Made May 11, 2022, sent to the company May 13, 2022, published by CPSC May 27, 2022

    The product, in the report: GE Finger print free dual refrigerator doors with bottom freezer

    GE freezer door handle pulled off causing me to fall backwards to the floor.

    Model
    GFD28GELEDS
    UPC
    ?
    Serial number
    ZL515613
    Bought from
    Van Vreedes Appleton WI
    Bought
    Feb 28, 2020, about then
    Where
    Appleton, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made May 7, 2022, sent to the company May 11, 2022, published by CPSC May 25, 2022

    The product, in the report: GE stainless steel French door bottom freezer refrigerator

    The handle on the bottom freezer of my fridge constantly pops off and makes us fall back into the counter

    Model
    GNE27JYMNFFS
    Serial number
    TS324783
    Bought from
    Home Depot, Utah
    Bought
    Nov 17, 2021
    Where
    Cedar City, Utah: Home/Apartment/Condominium
    Who was involved
    Age 42, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made May 3, 2022, sent to the company May 25, 2022, published by CPSC Jun 9, 2022

    The product, in the report: Refrigerator

    3/2022: The handle on the freezer drawer detached, when the consumer’s husband was opening it. The husband fell on the floor, but was not injured.

    4/2022: The consumer called the manufacturer and inquired about CPSC Recall# 22-167. She was told that her model was not included. The rep. (name unknown) told her that he was going to put her in touch with who she needed to speak with. However, she held the phone a long time and then the rep. hung up. When she called them a 2nd time, she was told that they could refer her to a local service technician and she could pay for the repair.

    She has not had the door repaired so far.

    Report Update: I, the consumer called 1-888-345-467 on April 21, 2022 & spoke with [REDACTED] (female) who said my model # was not on recall, but said she did not see why not that this issue would be and could be repaired free of charge; she transferred me to someone named [REDACTED] in Florida for repairs; [REDACTED] said I had to pay for this, and I said if the handle is falling apart like the others, it should be repaired free of charge; he said he would transfer me to consumer complaints & held the phone for a long time, then hung up on me.

    The consumer believes that the CPSC Recall# 22-167, may need to be expanded.

    Model
    GNE25JMKBFES
    Serial number
    GG311425
    Bought from
    Home Depot, Louisiana
    Bought
    Apr 19, 2016
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Apr 21, 2022, sent to the company Apr 25, 2022, published by CPSC May 9, 2022

    The product, in the report: G E refrigerator French doors with bottom freezer. Model #GNE253SKKFSS

    I have a G E refrigerator exactly like the one recalled on April 12, 2022. It was purchased in October 2018. The freezer door handle is loose also. I think that this problem has existed way before the current recall. Would you please check into this problem existing on model # GNE253SKKFSS models.

    Model
    GNE253SKKFSS
    Serial number
    RM309088
    Bought from
    KAM Appliance Store
    Bought
    Aug 15, 2018, about then
    Where
    Yarmouth Port, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  28. First aid

    Made Apr 20, 2022, sent to the company Apr 25, 2022, published by CPSC May 9, 2022

    The product, in the report: GE side by side refrigerator

    The handle keeps pulling off and now Ihave an injury on my leg, where the handle hit and bruised!

    Model
    GNE27JYMNFFS
    Serial number
    LS330580
    Bought from
    Home depot
    Where
    Liberty Lake, Washington: Home/Apartment/Condominium
    Who was involved
    Age 67, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  29. No one hurt

    Made Apr 19, 2022, sent to the company Apr 22, 2022, published by CPSC May 6, 2022

    The product, in the report: Refrigerator/Freezer

    Bottom freezer handle detached from unit, and I fell backwards & sideways onto the floor also hitting the kitchen center counter.

    Model
    GNE27JYMKFFS
    Serial number
    LR318306
    Bought from
    Costco in Albany Oregon, Oregon
    Bought
    Oct 15, 2020, about then
    Where
    Philomath, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 74, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  30. Hurt, care not known

    Made Apr 18, 2022, sent to the company Apr 20, 2022, published by CPSC May 4, 2022

    The product, in the report: GE® ENERGY STAR® 25.6 Cu. Ft. Fingerprint Resistant French-Door Refrigerator Dimensions: 69 7/8 H x 35 3/4 W x 35 7/8 D

    My GE Refrigerator (Model #: GFE26JYMFS) (Serial #:TR308571), immediately after purchase in March 2021 the bottom freezer drawer handle popped off when attempting to open. I called Lowe’s who we purchased through. They sent out a repair man and said it was the installer who did it wrong. Popped it back on and left. Since March of 2021 at least once a week, the handle still pops off. I pop it back on but several times I have fallen back and luckily caught myself. It was just announced from GE that a similar make/model has a recall for the same defect. However, when contacting GE to make a claim they said my model is not currently part of the recall (despite the same exact issue). They stated if I needed it repaired I would need to pay for service call. I asked to make a report so that this model can be placed in the recall.

    Model
    GFE26JYMFS
    Serial number
    TR308571
    Bought from
    Lowe’s
    Bought
    Mar 1, 2021
    Where
    Flower Mound, Texas: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Level of care not known
  31. No one hurt

    Made Apr 18, 2022, sent to the company Apr 20, 2022, published by CPSC May 4, 2022

    The product, in the report: GE Stainless Steel Refrigerator, GFE28GSKSS

    My GE refrigerator GFE28GSKSS has exactly the same freezer door handle issue addressed in CPSC recall 22-117.

    Model
    GFE28GSKSS
    Bought from
    Downtown Appliance
    Bought
    Dec 21, 2016
    Where
    Columbia, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 48, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  32. Hurt, no treatment

    Made Feb 21, 2022, sent to the company Feb 23, 2022, published by CPSC Mar 9, 2022

    The product, in the report: GE Side by Side Refrigerator - 25.9 cu ft - Model # GSHS6HGDBCSS; Serial # HA 422545

    The Plastic Ice Maker Dispenser “Auger” on certain GE Refrigerators can break, causing sharp pieces of plastic to be dispensed , along with the ice, into a glass of ice water. These pieces of plastic are NOT readily distinguishable from the ice in the glass; and can be swallowed resulting in serious injury or death. I am now on my Third Auger assembly; because of the broken pieces of plastic falling into my ice water; and nearly being swallowed by my family and pets.

    The plastic on the actual Ice Bucket and Ice Bucket Dispenser Auger Plate also break off and can end up in the glass of Ice Water. Attached is a copy of my most recent Repair Orders for GE parts wherein the Plastic off the actual Ice Bucket as well as the Dispenser Auger Plate have also broken off, and ended up being dispensed thru the ice dispenser into the glass.

    Model
    GSHS6HGDBCSS
    Serial number
    HA 422545
    Where
    Las Vegas, Nevada: Home/Apartment/Condominium
    Who was involved
    Age 74, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  33. No one hurt

    Made Jan 27, 2022, sent to the company Jan 31, 2022, published by CPSC Feb 14, 2022

    The product, in the report: GE Bottom Freezer/Refrigerator

    While opening the freezer section of the GE Refrigerator/Freezer Model GNE27JYMNFFS, the handle came off and sent me stumbling onto the floor. No injuries happened at this time. However, the potential for future injury does exist.

    Model
    Model GNE27JYMNFFS
    Serial number
    Serial RS327387
    Where
    Bargersville, Indiana: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Aug 2, 2021, sent to the company Aug 6, 2021, published by CPSC Aug 20, 2021

    The product, in the report: The product was a General Electric (GE) refrigerator with a freezer on top and a refrigerator below. The model number of the unit was GTS18DCPWRBB. The serial number for the unit was VL526408. The dimensions of the unit were (HxWxD) 66 - 1/8, 20 1/2, 30 1/4. The product color was black.

    We returned from a week-long vacation at the beach to find our freezer in our refrigerator had caught fire. The unit was being used in the kitchen of our two story home. The entire inside of the freezer was covered in black soot, food packages were melted and destroyed, and a hole was burned/melted from the freezer almost completely through to the refrigerator below. From looking at the unit, it looks like the ice maker inside caught fire even though we did not have the ice maker hooked up and it was never used. Luckily no one was injured and the fire was contained to the freezer unit.

    Model
    GTS18DCPWRBB
    UPC
    None
    Serial number
    VL526408
    Where
    Bloomsburg, PA, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric (GE), made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  35. First aid

    Made May 11, 2021, sent to the company May 14, 2021, published by CPSC May 28, 2021

    The product, in the report: Ice maker from our - GE Model# GSL25JGDD LS

    Our GE ice maker dispensed several pieces of sharp plastic into the ice. The plastic was similarly colored so we had no way to know it wasn’t ice. My wife’s mouth was cut and I believe she actually ingested some of the plastic. After emptying out the ice from the bin, we noticed that the plastic auger has actually fractured.

    Model
    GSL25JGDD LS
    Serial number
    TA208480
    Where
    Naples, Florida: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  36. No incident, no one hurt

    Made Mar 14, 2021, sent to the company Mar 24, 2021, published by CPSC Apr 7, 2021

    The product, in the report: General Electric Refrigerator Freezer - Bottom door freezer Model #GDE23GSH

    Reference: GE Refrigerator Model # GDE23GSHBRSS Serial Number LF308407 On February 21, 2021 I opened the refrigerator (top) door to remove something and the door fell off completely. No one was injured but the door is heavy and if anyone were sitting at the dinner it would have caused head injury. We reattached the door, although the part holding the door in place is made of cheap plastic. A replacement part was not available. On Saturday, March 13, I opened the door to clean the top and again the door came crashing down on top of a chair that anyone could have been sitting on, contents crashing around. In trying to attached the door again, it was noted that the part that broke was in the door and rests on the hinge for the swivel of the door is made from cheap plastic and held in with some kind of foam. It seems inevitable that this will happen again with the potential to injure me or anyone in my family or visiting.

    Model
    General Electric Refrigerator Model #GDE23GSH
    Serial number
    Serial # LF308407
    Bought from
    Home Depot
    Bought
    Jan 6, 2017, about then
    Where
    BRONX, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric Co., made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    No Incident, No Injury
  37. No one hurt

    Made Jun 3, 2020, sent to the company Jun 23, 2020, published by CPSC Jul 8, 2020

    The product, in the report: General Electric Side by side refrigerator Model GSE22ETHCCC

    The consumer used a plastic cup and filled double layer plastic bags with 3 cups of ice. Once she was done with using the ice, she poured the remaining ice cubes in a flower pot, so that it could water a plant. Sometime later, she noticed something sticking up in the plant and discovered that it was a piece of plastic (approx. 3” x 1-1/2”).. * The consumer has never used glass to scoop ice out of the freezer.

    The consumer removed the bin that catches the ice in the freezer and examined the plastic auger. There was one piece that was broken and it fit the piece that was found in the flower pot, just like a jigsaw puzzle. The auger has a frosted color and looks similar to ice.

    Same day of the incident, the consumer contacted the manufacturer. Initially, the firm wanted to charge her to send a technician out, but the consumer had a protection plan and noted that she should not be charged. The consumer was referred back to the warranty service company. The consumer called the warranty company. The firm sent her a replacement bin.

    The consumer is extremely concerned that slithers could have fallen off of the auger and injured her or her family.

    (dates unknown) In the past, the consumer experienced a problem where the ice was not being crushed as it should when that feature was used. She contacted the firm and they sent out a technician. He ran hot water over the part. The consumer followed up with the firm further and a new replacement part was sent out to her.

    The consumer did a search for the issue of the freezer’s auger breaking, online, and she found numerous reports through [REDACTED]. One man even brought this issue to the news and made videos of this problem.

    The firm’s rep’s have told her that her information would be passed on to their engineers. The consumer wanted to speak with the firm’s Engineering Dept., but she has not been able to, even after several calls/requests.

    I would like ta add The broken piece that I found looks like ICE or GLASS, is the plastic used to make the auger defective? The auger should be made of a different color than ice or glass. If it is made of a very bright color such as RED OR ORANGE OR ANYOTHER color that sticks out, the person using it may be aware of a PROBLEM.

    My last GE ice bin had a metal worm mechanism to push the ice through the chute. THAT IS WHAT GE NEEDS TO DO TO FIX THE PROBLEM. What are the chances of pieces of that breaking off?

    I just saw on SAFERPRODUCTS.GOV other people have had the same issue as mine dating back to 2016. What is going to be done about this?

    Model
    GSE22ETHCCC
    Serial number
    GG200461
    Bought from
    Home Depot
    Bought
    Jun 7, 2016
    Where
    Lakeworth, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made May 29, 2020, sent to the company Jul 17, 2020, published by CPSC Jul 31, 2020

    The product, in the report: side by side refrigerator freezer (fridge on 1 side, freezer on the other)

    8/2019: The ice maker has a clear plastic auger, which is used to dispense ice from the freezer. One piece of the auger broke off and fell into the ice. The consumer called the manufacturer about this matter and the firm provided the entire compartment which contains the auger. Therefore, the consumer was able to install that compartment himself. * The firm also gave the consumer a CASE# [REDACTED].

    5/2020: The consumer found another broken piece of the auger in his glass. He discontinued using the auger to dispense ice. The consumer was grabbing ice out of the storage bin by hand, when he found additional broken pieces of the plastic auger and one was as large as: 1” x 1-1/2”.

    The consumer called the manufacturer about this matter. He reiterated that the firm should make the auger out of metal or a different color. The firm offered to replace the refrigerator, but the consumer said that doesn’t address the problem. In the end, the firm agreed to provide the entire replacement compartment that contains the auger. * The firm gave the consumer a new CASE# [REDACTED].

    The consumer was told that he would have the product within 2 days, but he never heard back from them.

    5/28/2020: The consumer called the firm and was on hold for 1 hour and 10 minutes. The firm’s rep. told the consumer that the part was on back-order and had to be ordered from another warehouse. They assured him that he should receive it by at least 6/4/2020.

    The consumer is extremely concerned, because they are providing him with another clear, plastic auger and he feels it presents an identical problem.

    Model
    PZS22MSKEHSS
    Serial number
    HL415469
    Bought from
    Lowe’s, Hawaii
    Bought
    Jul 20, 2018
    Where
    Kailua, Hawaii: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Jan 2, 2020, sent to the company Feb 7, 2020, published by CPSC Feb 24, 2020

    The product, in the report: kitchen refrigerator.

    I have a GE side-by-side refrigerator, model GSC23LSRC SS, serial number GH415160. It was put in use in my house in May of 2005. Never had any problem until yesteday evening Dec 23 2019. My wife heard some noises in the kitchen, and when she was near the refrigerator she smelled burned plastic. We did not see anything burning, so thought nothing of it. About 15 minutes later, there was another sound that was very noticeable, and stronger burning smell from the refrigerator. I laid flat on the floor, looking into the bottom of the refrigerator through the plastic grill, and saw a flame on the bottom side of the fridge. I quickly unplugged the refrigerator. I have not used it since then, and intend to dispose of the refrigerator. We are buying a new refrigerator. I believe this refrigerator GE Profile family model is pretty popular back then, and think maybe many are being used today. I have read somewhere there was a class action lawsuit against GE for this refrigerator in 2013. I just learned about this lawsuit after this incident. I thought the responsible government agency should know about the potential fire hazard of this refrigerator and the like models. I still have the refrigerator, until Dec 30, when HomeDepot will deliver new refrigerator and take a way this dangerous appliance. It was a good thing we were home at that time. I don’t want to think what could happen if we were not home.

    Model
    GSC23LSRC SS
    UPC
    don’t know
    Serial number
    GH415160
    Bought from
    HomeDepot, California
    Bought
    May 20, 2005, about then
    Where
    carlsbad, California: Home/Apartment/Condominium
    Who was involved
    Age 49, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Dec 23, 2019, sent to the company Feb 4, 2020, published by CPSC Feb 19, 2020

    The product, in the report: GE Profile Refrigerator

    I am writing to report a serious concern with our GE profile refrigerator, model PSHS6PGZBESS. My complaint focuses on the fridge’s ice maker. The ice maker has an auger in the plastic ice tray, which rotates to stir, break up and release ice from the fridge. Our auger, which looks like a big clear plastic corkscrew, cracked and released sharp shards of clear plastic into my drinking cup. I, fortunately, did not consume any sharp pieces of plastic to my knowledge and observed these shards at the bottom of my cup. I am concerned, however, that this product defect can cause harm to other consumers. It is abundantly predictable that a clear plastic auger that is tasked with churning and breaking up frozen ice cubes will break over time. It is equally predictable the resulting shards of plastic from the auger will land in someone’s drinking cup, potentially be consumed, and cause injury. GE could easily use a metal auger at an increased cost and eliminate this risk to the consumer. I feel that this is an unacceptable and hidden risk to GE’s customers that could cause serious harm or potentially death.

    Model
    PSHS6PGZBESS
    Serial number
    RV417201
    Bought from
    Home Deport or Lowes
    Bought
    Dec 1, 2012, about then
    Where
    Lucas, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Sep 17, 2019, sent to the company Oct 11, 2019, published by CPSC Oct 28, 2019

    The product, in the report: Stainless Steel, Side-By-Side Refrigerator with ice maker

    My husband was working at home and smelled a chemical smell. He went down to locate the source and opened the freezer side door. There were flames coming from the ice maker. He shut the door, unplugged the refrigerator and grabbed the fire extinguisher. He did not need to use the extinguisher as the fire went out my itself.

    Model
    TPS24BICEBS
    Serial number
    MV209801
    Where
    Winfield, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 59, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  42. No one hurt

    Made Apr 30, 2019, sent to the company Aug 14, 2019, published by CPSC Aug 28, 2019

    The product, in the report: Refrigerator

    The consumer indicates that he poured ice and water in a glass from his refrigerator before bedtime. In the morning, the consumer woke up and noticed that there were transparent plastic pieces laying in the bottom of glass checked his refrigerator and noticed that its auger was indeed broken and that the plastic pieces in his glass came from the auger itself.

    The consumer contacted the Manufacturer and explained the situation; the representative he spoke sent him a replacement ice bucket free of charge. The consumer advised the representative that the auger should be made from a different material so as not to break, or not be transparent so that it can be identified if poured in a glass. The representative informed him that there was no need for this as he was the first person to ever complain about the issue.

    The consumer plans on keeping his refrigerator for at least the next thirty days in case an investigation ensues.

    Model
    GSH22JGDDWW
    Serial number
    ZA203815
    Bought from
    Home Depot
    Bought
    Jun 15, 2014, about then
    Where
    St. Augustine, Florida: Home/Apartment/Condominium
    Who was involved
    Age 77, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  43. First aid

    Made Apr 30, 2019, sent to the company May 7, 2019, published by CPSC May 21, 2019

    The product, in the report: side by side refrigerator

    My wife and I both have sustained multiple cuts from the bottom edge of the refrigerator shelves. This refrigerator was purchased new from Home Depot in February, 2019, GE model GSE23GGKKCBB Serial VL 425079.

    Model
    GSE23GGKKCBB
    Serial number
    VL425079
    Bought from
    Home Depot
    Bought
    Feb 6, 2019
    Where
    Cleveland, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 56, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  44. Emergency room

    Made Oct 9, 2017, sent to the company Oct 18, 2017, published by CPSC Nov 1, 2017

    The product, in the report: General Electric Refrigerator Model GSH22JGDD BB with Componx Inc. ice maker model #197D2303G080

    I have a General Electric Refrigerator Model GSH22JGDD BB that has a Componx Inc. Ice Maker Model #-197D2303G080. I dispensed ice cubes from the door and added water. I drank from the glass and a piece of plastic went down my throat. I looked in the glass and there were other shards of thick plastic indistinguishable from ice. I looked in automatic ice maker and the plastic screw that moves the ice was made of the thick plastic and there were other shards that had broken off the screw. I rushed to the emergency room at Mercy Hospital in St. Louis on Ballas Road and the doctor tried to remove the shard but was unsuccessful. He told me to return home and hopefully it would pass through my system. It had been two weeks and I assume I have successfully passed the broken piece of the plastic screw.

    Model
    General Electric Refrigerator Model GSH22JGDD BB
    Serial number
    00077455(Componx Inc.)
    Where
    Des Peres, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 65, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric Refrigerator Model GSH22JGDD BB, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  45. No one hurt

    Made Jun 19, 2017, sent to the company Aug 25, 2017, published by CPSC Sep 12, 2017

    The product, in the report: GE Profile model PWE23KMKES, French door refrigerator with lower freezer drawer.

    Fire hazard -- there was smoke noted inside my GE Profile Refrigerator, Model PWE23KMKES, serial number GG502393. It is a French door model with a lower freezer compartment. My granddaughter opened the door of the refrigerator and the refrigerator compartment was filled with smoke. There was condensate on most of the food products and the temp was 39 degrees and falling. The food was all removed and taken to another refrigerator/freezer in the garage. Later, after unplugging the appliance, we noted the deli tray would not open. When more force was applied, the deli tray was freed to open. The plastic interior had a hole burned in it and the tray could not open because it was fused to the back wall by the burning plastic.

    I’m convinced that if we had not been home, there would have been a resulting fire. I took pictures of the hole in the back panel. It was large enough to place my hand through the opening. If we hadn’t unplugged the unit, there would have been a risk of a fire. If you want pictures of the interior affected, please request and I will send pictures.

    I tried to speak with people at GE to see whether there has already been a recall on that product and gave up after several attempts. Their website did not list a recall on this product.

    Model
    PWE223KMKES
    UPC
    Unknown
    Serial number
    GG502393
    Bought from
    Circle N Appliance, Texas
    Bought
    Jun 3, 2016
    Where
    Amarillo, Texas: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand General Electric PROFILE Refrigerator, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made Jun 13, 2017, sent to the company Aug 22, 2017, published by CPSC Sep 6, 2017

    The product, in the report: GE model TFX22ZPBA fridge side by side

    Inside freezer. I saw a huge puddle in front of the freezer I opened the freezer door and at the bottom there are several colored wires inside the freezer and it was all on fire.

    Model
    TFX22ZPBA
    Serial number
    AJ781099
    Bought from
    Friend
    Where
    Buckeye, Arizona: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand GENERAL ELECTRIC, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Feb 8, 2017, sent to the company Mar 29, 2017, published by CPSC Apr 12, 2017

    The product, in the report: GE, General Electric, Side by Side Refrigerator/ Freezer Ice Bin Auger. Model of Fridge # PSHF6PGZBEWW

    GE Ice Dispenser Bin Plastic Auger broke (cracked and plastic pieces came off) on my side by side refrigerator/ freezer made by GE (General Electric). The plastic on the ice Auger broke (cracked) off nearest to the dispenser opening and 1 piece of the 2 pieces that had broken off the auger ended up in my drinking glass when the ice was being dispensed out. When I was drinking, the 1 piece of plastic made contact with my lips, mouth opening, when drinking from my glass, which caused me to notice something was not right and stop drinking. I then inspected the glass and ice located inside. This is when I noticed I had a 1 piece of plastic in my cup. The other piece of the broken plastic I found was still inside the ice bin and I found it when I inspected where the plastic had come from. It seems to me, the plastic could possibly not be strong enough and it is possibly more prone to breaking than when some manufacturers used metal Augers in the ice dispensers. Someone could possibly, if the plastic piece was small enough choke on the plastic. Also, someone could bite down hard on this plastic and cause some kind of dental issue. Luckily, this did not happen to me, thank goodness, but it did really make me think when the problem happened. It seems reasonable to think that maybe this part should be redesigned to be stronger so no one has to have the experience that happened to me.

    Bought from
    Sears
    Where
    Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Dec 6, 2016, sent to the company Jan 27, 2017, published by CPSC Feb 10, 2017

    The product, in the report: GE side by side refrigerator Model PZS25KSECFSS. The ice maker has a plastic auger (part# WR17X11263) that breaks easily

    We have a GE side by side refrigerator Model PZS25KSECFSS. The ice maker has a plastic auger (part# WR17X11263) that has broken twice in 14 months. The ice chips of pieces of the plastic auger until it doesn’t even work anymore. Beside the broken part, there is potential risk for swallowing or cutting your mouth on the small chips. I chew on ice chips alot and have had a small piece of the broken auger in my mouth (11-30-2016). This could have cut me, could have choked on it or broken a tooth. You can’t tell the diffence because they look just like the ice chips. I did not get hurt but someone else could. Also, broken pieces have ended up in our garbage disposal from dumping glasses out (12-1-2016). It didn’t break ours this time but could next time. This auger should not be made from plastic.

    Model
    PZS25KSECFSS
    Serial number
    LD421216
    Bought from
    HH Gregg, Indiana
    Bought
    Aug 20, 2015
    Where
    Carmel, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 58, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric (GE), made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  49. Hurt, no treatment

    Made Aug 16, 2016, sent to the company Aug 29, 2016, published by CPSC Sep 13, 2016

    The product, in the report: GE SS side by side refrigerator - ice maker auger.

    We own a GE side by side refrigerator. Recently, the ice-maker’s plastic auger broke, and a sharp, thin piece came out with the ice into my wife’s cup. She makes a smoothie for breakfast every morning. The plastic is not detectable with the ice and she ground up a piece of the plastic and ingested a few pieces before she figured it out. She came to me alarmed that something was stuck in her throat.

    I worked backward and found the shards of the plastic still in this ice bin. I removed and took pictures of the broken pieces (attached).

    Model
    GSS22SGMC BS
    Serial number
    FD225371
    Bought
    Mar 1, 2008, about then
    Where
    South Lake Tahoe, California: Home/Apartment/Condominium
    Who was involved
    Age 53, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand General Electric, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  50. No one hurt

    Made Jun 23, 2016, sent to the company Jul 1, 2016, published by CPSC Jul 18, 2016

    The product, in the report: GE Adora Side by Side Refrigerator with brittle plastic auger in the ice bucket.

    On 5/27/16, I inspected my ice maker bucket because over the last 2 to 3 days, my family experienced slowed ice delivery. Upon pulling the bucket out, two piece of the plastic auger were found. The two pieces were matched to the auger and two small pieces were determined to be missing. In order to find the missing pieces, the ice was removed and placed into a cooler to allow the ice to melt and the emptied bucket was inspected. One of the two pieces was found at the bottom of the bucket. The melted ice was then strained through a 1mm mesh strainer. Unfortunately, the second small piece was not found and is still missing. The portion of the auger where the missing piece originates was measured. If still intact, the missing piece is estimated to be 7mm x 2mm x 4mm in size and likely has sharp edges. The opening and chute leading out of the bucket was inspected and the opening appears to be close enough to the bottom for a small piece of this size to likely be pushed out and into a cup when dispensing ice. Since the plastic is clear, it is unlikely that a consumer would see a small piece of broken plastic. It would also be unlikely that a small piece would be detected by a consumer especially if it were to fall into crushed ice and the ice consumed. On 5/27/16, GE Customer Relations was emailed via their website to inform them of the incident and to discuss the safety risk at hand. Since three weeks went by with no contact, I contacted them by phone on 6/17/16. The representative took note of the incident and recommended a technician be sent out to inspect and repair the ice bucket and auger respectively. The decision was made to save the $99 service fee and I inspected the ice crusher and the bucket once again throughout. No foreign material was found. At this time, there have not been any known injuries, but the potential for a consumer to be injured by a broken piece of the auger is too high to for there brittle plastic augers to be installed. Please assist getting these removed from the market before consumers are injured.

    Model
    DSHF6VBCCBB
    Serial number
    TZ403826
    Bought from
    Home Depot
    Bought
    Nov 9, 2012, about then
    Where
    Cibolo, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Jun 26, 2015, sent to the company Jul 7, 2015, published by CPSC Jul 21, 2015

    The product, in the report: GENERAL ELECTRIC SIDE BY SIDE REFRIGERATOR

    I am the owner of a General Electric side by side refrigerator model PIE23NGTCFSV. This refrigerator comes with an ice dispenser. I gave my 5 year old son - who has autism - a glass of water with ice - dispensed from the refrigerator. After a few minutes I saw him choking. I found in his mouth a piece of plastic (clear color - same as the ice!!! - photo included). This came from the auger (located in the ice drawer) which pushed the ice from the drawer - through the dispenser to the glass.

    Kindly note the following: It is the 3rd time this part breaks on my refrigerator. The last time (2nd time) was a year and a half ago. At that time I raised my concerns as to the safety of this product, and the GE authorized technician informed me that this happens because the ice drawer over-floats (which is true). He claimed that GE is aware of this and have changed the part that stops the production of ice in the dispenser, so that this does not happen. He advised me to purchase the new part and replace the old one, so that this does not happen again, which I did in order to prevent any future accidents.

    I decided to raise this safety concern with you, as I read in Amazon comments that other people - in the US- had swallowed parts of the auger.

    Model
    PIE23NGTCFSV
    Serial number
    RL436621
    Bought from
    KOTSOVOLOS
    Bought
    Aug 8, 2007
    Where
    Athens, Greece: Home/Apartment/Condominium
    Who was involved
    Age 5, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand GENERAL ELECTRIC, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  52. Hurt, care not known

    Made Jun 22, 2015, sent to the company Aug 25, 2015, published by CPSC Sep 9, 2015

    The product, in the report: Refrigerator

    *the consumer indicates that her apartment is furnished and so she does not have certain information pertaining to the unit in question*

    04/04/2015 - The unit was installed in the consumer’s apartment. The consumer complained that the motor ran for too long so she contacted the manufacturer and they arranged for a Service Technician to inspect her unit.

    04/25/2015 - The Service Technician inspected the consumer’s unit and fixed the issue with her motor.

    06/15/2015 (Approximately) - The consumer states that when she opens the freezer door there is more frost than normal. She also indicates that the refrigerator also overheats and there are fumes being emitted from it. She complains that so long the refrigerator motor is running, her eyes become irritated every time she comes in the kitchen. She indicates her body aches as well as her hair is falling out.

    The consumer states that her major issue with the refrigerator is its emission from the back.

    The consumer indicates that she never unplugs her unit but she does turn it off for approximately thirty minutes occasionally.

    The consumer indicates that she plans on replacing her unit in a couple of months.

    The consumer believes this product poses a safety hazard.

    Model
    GTE18CTHDRWW
    UPC
    Unknown
    Serial number
    SD753555
    Bought from
    NA
    Where
    Jacksonville, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, Level of care not known
  53. No one hurt

    Made May 21, 2015, sent to the company Jun 1, 2015, published by CPSC Jun 15, 2015

    The product, in the report: Icemaker inside a General Electric refrigerator model number GSC22QGTI BB

    A piece of plastic broke off from the inside of our icemaker. It’s clear plastic and invisible in the middle of all the ice. It came out into my glass and ended up in my mouth. If I had swallowed it, it might have killed me.

    Model
    GSC22QGTI BB
    Serial number
    GT407582
    Bought from
    Lowes
    Bought
    Feb 25, 2011, about then
    Where
    Denver, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 64, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  54. First aid

    Made May 7, 2015, sent to the company May 15, 2015, published by CPSC Jun 1, 2015

    The product, in the report: General Electric Bottom Freezer Refrigerator, Model GBS20ESHBRSS, Serial [REDACTED]

    GE Model GBS20ESHBRSS, Serial # [REDACTED] was delivered and installed in my home on 05/07/2015. The refrigerator was delivered with wheels that have no way of locking in place. Consequently, when pulling opening the door to the refrigerator or freezer, the entire refrigerator unit rolls forward. In fact, the unit rolled forward and caught the foot of a person causing a minor laceration and pain.

    I checked GE’s online documentation for this unit and it makes no mention of rollers, only leveling legs. There are no leveling legs on this unit. I then contacted GE at 800.207.8665 and spoke with a rep. She confirmed that this unit does not have leveling legs, only rolling wheels and she stated that there is no way to lock the wheels to keep the refrigerator from rolling when the doors are pulled open.

    I was subsequently transferred to GE Customer Service and case # [REDACTED] was opened.

    Model
    GBS20ESHBRSS
    Serial number
    DF315125
    Bought from
    GE Online
    Bought
    Apr 24, 2015
    Where
    Daly City, California: Home/Apartment/Condominium
    Who was involved
    Age 5, Male
    The reporter’s relation to them
    My Friend / Neighbor / Co-worker
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  55. No one hurt

    Made Jul 11, 2014, sent to the company Jul 29, 2014, published by CPSC Aug 12, 2014

    The product, in the report: GE Profile Model Refrigerator Model PTS225HS with Ice maker DR No 470269 G48 Model CAN9 made in Indonesia

    GE Profile Refrigerator icemaker caught on fire. I smelled smoke and plastic burning and started looking for the cause. Saw smoke coming out of refrigerator. Opened freezer to see fire in ice maker. Flames were about 6 inches high. Could not get to plug to unplug electric to refrigerator. My son unplugged the ice maker inside the freezer and put out fire.

    this appliance is at our week-end home. If we had not happened to be here at the time and in the kitchen and not sleeping, then our home would probably have burned down, and worse, we could have died in the fire. The refrigerator is GE Model PTS225HS. Other numbers on the label are PC40196 20013421P038 (GE #’s)

    Model
    Model PTS225HS
    Bought from
    Gift
    Bought
    Jun 20, 2014, about then
    Where
    Bell, Florida: Home/Apartment/Condominium
    Who was involved
    Age 67, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  56. Hurt, no treatment

    Made Oct 4, 2012, sent to the company Oct 15, 2012, published by CPSC Oct 29, 2012

    The product, in the report: Refrigerator Side by Side

    This incident involved an ice maker. Model # PSS26SGRBSS-Serial #RFG413246. The ice maker was making noise. This means it was not making ice . I removed storage bin. There was an ice cube stuck to bottom of unit in back . I reached back to remove and my fingers touched bottom of unit where ice cubes are made. My skin turned white and I was burnt immediately. This is the second time this has happened. The prior time I was not only burnt but also shocked. I reported the incident to GE. They sent out repairman who stated that it was from a heating element in the bottom of the ice maker and that they have been making it this way for 42 years. The trip charge was waived and I was charged $99.00 for labor for installing ice maker under warranty. I believe this is a serious design flaw. There is only 1-1/2 inches clearance in space involved. There is no cover on heating element.

    Model
    PSS26SGRBSS
    Serial number
    RFG413246
    Bought from
    Home Depot
    Bought
    Sep 3, 2004, about then
    Where
    Chandler, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 61, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  57. No one hurt

    Made Sep 19, 2012, sent to the company Oct 17, 2012, published by CPSC Oct 31, 2012

    The product, in the report: Refrigerator

    The consumer reported that the clear plastic broke off into the icemaker of the refrigerator and came out in his daughter’s drink. There was no injury.

    (5/2012)The manufacturer was contacted and he had it replaced but the incident re-occurred 9/2012.

    The consumer feels that the plastic is made from an inferior material which can cause injury if this goes unnoticed.

    (9/2012) The manufacturer was contacted and a service rep was sent out, he was advised that it would be replaced. The replacement parts was received, however, he feels that this will not resolve the issue and requested an improved quality replacement part or to replace the product.

    Model
    gshf5kgxccbb
    Serial number
    fs404671
    Bought from
    lowes, West Virginia
    Bought
    Aug 1, 2008, about then
    Where
    Wytheville, Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Sep 6, 2012, sent to the company Sep 14, 2012, published by CPSC Sep 28, 2012

    The product, in the report: GE Profile Artica Refrigerator Model PSS26MSRC SS Serial # DH414586

    GE Profile Refrigerator smelled of an electrical fire. Upon removing the back panel I found the relay to the compressor to be on fire with very visible flames. Immediately unplugged the unit. Model #PSS26MSRC SS Serial #DH414586 GE Side x Side Profile Artica

    Model
    PSS26MSRC SS / Profile Artica Refrigerator
    Serial number
    DH414586
    Bought from
    Home Depot, Vermont
    Bought
    Sep 1, 2007, about then
    Where
    Shelburne, Vermont: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Jun 30, 2012, sent to the company Aug 9, 2012, published by CPSC Aug 23, 2012

    The product, in the report: GE Refrigerator

    Our refrigerator GE model GSS25QSTSS purchased in 3/2007 caught on fire today and left black soot covering the entire inside of both refrigerator and freezer compartments. Our condo tenant smelled something burning and traced it to the fridge. She saw the soot after unplugging the unit and opening the doors. Upon researching the topic I come to find out there is a pending class action lawsuit on this topic.

    Luckily our tenant was at the condo when this happened and unplugged the unit. I have taken pictures and written and email to GE. There are complaints like this all over the internet and even a you tube video of one fire. Something wrong is going on here with that many identical complaints, and very dangerous at that.

    Model
    GSS25QSTSS
    UPC
    419403
    Bought from
    Home Depot
    Bought
    Mar 27, 2007
    Where
    Sarasota, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Feb 7, 2012, sent to the company Feb 14, 2012, published by CPSC Feb 29, 2012

    The product, in the report: GE White Side by Side refrigerator with automatic ice dispenser. Model number TFX25CR, serial number 16207991G004

    General Electric refrigerator model TFX25CR caught fire. The fire was in the ice dispenser located in the freezer.

    Model
    TFX25CR
    Serial number
    16207991G004
    Bought from
    Joyce Homes, Colorado
    Bought
    Aug 30, 1997
    Where
    Highlands Ranch, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 49, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Sep 25, 2011, sent to the company Oct 14, 2011, published by CPSC Oct 28, 2011

    The product, in the report: GE Refrigerator model #psi23scrgsv; stainless Steel side by side. We also have photos.

    GE Refrigerator model PSI23SCRGSV, started to heat and cause interior plastic to melt. Whole house smelt like burnt plastic. The heat inside was so intense it melted not only the butter, but also the cheese. The freezer side was intact and seem to work ok. I think if we were not home at 7AM on 09/24/2011, I am afraid the kitchen would have caught on fire.

    I have notified GE. They only seem to be concern that it was out of warranty. We bought the unit on 05/03/2008. We did however bought an extended warranty thru a 3rd party. We will see what happens on Monday 09/26.

    Model
    psi23scrgsv
    Serial number
    fm404094
    Bought from
    Airport Appliance, California
    Bought
    May 3, 2008
    Where
    Newark, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand General Electric, made or sold by GE Appliances & Lighting
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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