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GE Cafe refrigerators

5 reports to CPSC, the latest made Oct 30, 2025. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 5reports to CPSC
  • Oct 30, 2025the latest report was made
  • Apr 28, 2022the earliest
  • 0with the company’s comments
Brand
GE Cafe
Maker
GE Appliances, a Haier companyMakers, importers or sellers, as the reports name them
Product
RefrigeratorsCPSC’s product type: Refrigerators (code 276), in Kitchen: Appliances
Other ways the reports write the brand (1)

“GE Cafe’”

By month

1 report from November 2024 to October 2025; the most in October 2025, 1. 4 earlier reports, since April 2022, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20251
February 20241
November 20231
August 20221
April 20221

How badly anyone was hurt

  • No one hurt 5 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Oct 30, 2025, sent to the company Nov 10, 2025, published by CPSC Nov 26, 2025

    The product, in the report: GE Cafe Energy Star 27.7 Cu. Ft. Smart French-Door Refrigerator with Hot Water Dispenser; Model CFE28TP2MLS1, Serial Number FV522316

    Our refrigerator caught on fire, the interior from overheating of the side panel in the refrigerator.

    Model
    CFE28TP2MLS1
    Serial number
    FV522316
    Where
    Ocean View, Delaware: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE Cafe, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Feb 6, 2024, sent to the company Feb 8, 2024, published by CPSC Feb 23, 2024

    The product, in the report: GE CAFE refrigerator. Model CFE28TP3MLD1. Serial: SV511218. Matt black french door with bottom freezer.

    CPSC,

    In short, my new GE CAFE refrigerator cannot keep its temperature under 40. It may cool down to 34 but the differential allows the refrigerator to heat up, in many cases, above 40 before it starts cooling again. It seems that this is GE’s way of trying to save energy or save on compressor wear. Either way it meant loss of food and I believe, in some cases where people do not use a thermometer, food poisoning. I understand that Samsung is involved in a lawsuit right now for this very issue.

    The below paragraphs reference log files located on my website at [REDACTED]

    I bought a GE CAFE refrigerator in late December of last year. I installed it on 12-23-23, set it for 37 degrees, waited 24 hours, then loaded the refrigerator with food. Shortly after then I noticed that my food, mainly smoothies were not cold. I set the refrigerator to 34 and put in a cheap refer thermometer that I used for my old refrigerator. For a couple of days I noted that it would never get below 40. I started testing the temperature with my [REDACTED] and it showed that, even though the refrigerator display showed 34, the actual temperature in most cases was over 39 and many times over 40, 45 and as high as 52

    I then switched to a [REDACTED] logging meter on 1-9-24 and started logging the temperature in 5 minute intervals for 24hrs. It showed that the refrigerator has at least an 8 differential/hysteresis setting from the set point of 34. I lost all my vegetables the next day. I emptied the new refrigerator back to my old one. I contacted GE and a tech came out on 1-23-24. His data he showed me had the same high numbers 45, 48 and higher. He contacted his tech support and I over heard that the temperature differential could be as high as 10. Even though the tech on the phone said it is a fairly normal, I insisted is was not so the tech at my house ordered e new board(he really did understand the issue).

    While I was waiting for the new board, I logged my old 2001 [REDACTED] refrigerator and its differential is 3 and has no problem keeping the temp under 37(Check Graph). I received the board and got the OK from the GE tech to install the board myself. I installed it on 2-1-24, waited 24 hours, then began logging temps again. Although the refrigerator worked better, it was still not able to hold the temp under 40 while the set point was 34(34 degrees is the lowest setting). I did 3 24hr tests, one at 34, one at 37 and one at 40. All results were very poor. This refrigerator will not keep the temperature at or below the set point. The logs here: [REDACTED] show the results. Please show these results to a tech that understands [REDACTED] logging values. I also have all the number data that makes up these graphs. I also included the [REDACTED] results for comparison.

    In all test cases, once the refrigerator reached its set temperature, the actual control display temperature will show that “set point” temperature no matter what the real recorded temperature was. I find this very misleading and I would say that most people who have these refrigerators do not know that they are probably over temp for FDA recommendations for safe refrigerator temperature.

    I just emailed the GE tech saying the problem is not fixed. I suspect that GE will drag me and their tech through the mud on this. I do not believe GE can provide me a refrigerator that can keep a temperature under the set point of 37 because of how they want to control their compressors. I would like my money back now instead of doing this months long walk of never getting a refrigerator that works for me.

    Are we allowing refrigerator companies to have and average for a set point? If that is the case then the average of 47 and 27 is 37 meaning they could allow the refrigerator to heat up to 47 before cooling and call it good. You can see that with my logs. Unfortunately I see why regulation comes into play with stuff like this.

    I would welcome CPSC or anyone else to come and test this refrigerator. They have been to my house to test another appliance.

    Am I stuck with a refrigerator that cannot cool properly? What is my recourse? How are these companies being allowed to do this?

    Model
    CFE28TP3MLD1
    UPC
    FGB7278C0736:IH
    Serial number
    SV511218
    Bought from
    Lowes Everett, WA Store #0149
    Bought
    Dec 9, 2023
    Where
    Everett, Washington: Home/Apartment/Condominium
    Who was involved
    Age 58, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE CAFE, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Nov 13, 2023, sent to the company Nov 16, 2023, published by CPSC Dec 1, 2023

    The product, in the report: GE Cafe Refrigerator CVE28DP4NBW2, serial # SS142466

    I have a GE Cafe brand refrigerator Model CVE28DP4NBW2, Serial # SS142466, and the freezer handle door fell off as I was opening the door resulting in a fall that could have seriously injured me.

    Model
    CVE28DP4NBW2
    Serial number
    SS142466
    Bought from
    HomeDepot.com
    Bought
    Jul 6, 2022, about then
    Where
    FORT WAYNE, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 66, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE Cafe, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Aug 4, 2022, sent to the company Aug 8, 2022, published by CPSC Aug 22, 2022

    The product, in the report: This is a GE Cafe refrigerator, model CVE28DP4NW2, White, 27.6 cubic ft., four door French door refrigerator.

    The GE Cafe refrigerator line also has a handle that is defective and falls off. We have a model CVE28DP4NW2 that we purchased in July, 2021. The handle has fallen off multiple times from the refrigerator drawer, despite our best efforts to attach it when it fell off after delivery. The handle does not tighten correctly when mounted flush on the pegs in the door.

    Model
    CVE28DP4NW2
    Serial number
    FS155997
    Bought from
    Grand Appliance, Illinois
    Bought
    Jul 11, 2021
    Where
    Des Plaines, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 64, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand GE Cafe, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Apr 28, 2022, sent to the company May 4, 2022, published by CPSC May 18, 2022

    The product, in the report: GE Cafe’ Multi-door bottom freezer refrigerator. Model number CVE28DP2NBS1; 70” height, 37 1/8” deep, 35 3/4 “ width; stainless steel.

    After seeing your recall on GE refrigerator freezer doors detaching when trying to open the freezer, the same has happened on the GE CAFE Series multi-door bottom freezer refrigerator I purchased on 1/28/22. Model number CVE28DO2NBS1. As with the GE models listed in the recall, my CAFE series freezer’s handle mounting fasteners do not firmly secure the handle to the door.

    Model
    CVE28DP2NBS1
    Serial number
    MS161720
    Bought from
    Bray and Scarff, Virginia
    Bought
    Jan 28, 2022
    Where
    Gainesville, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 63, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand GE Cafe’, made or sold by GE Appliances, a Haier company
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Refrigerators

How to read a record

Four things every record does, shown on an example record made up for this guide.

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Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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