Bespoke refrigerators

The reports, as CPSC published them

1. Hurt, no treatment

   Made Feb 3, 2026 · , sent to the company Feb 6, 2026 · , published by CPSC Feb 23, 2026

   The product, in the report: Bespoke 23 cu. ft. Counter Depth 4-Door Flex Refrigerator with AI Family Hub+ & AI Vision Inside in Stainless Steel

   Product: Samsung Bespoke Refrigerator Model number: RF23DB9900QDAA Date of purchase: November 6, 2025 Date of incident: November 14, 2025 Location of incident: Private residence in Virginia

   Description of incident

   On November 14, 2025, approximately thirty six hours after delivery and installation, a newly purchased Samsung Bespoke refrigerator experienced a failure of its ice maker system. The ice maker continued filling with water without stopping, resulting in uncontrolled water discharge inside the refrigerator and into the surrounding living areas overnight. The failure was discovered after significant standing water had accumulated across the kitchen and adjacent rooms. Approximately twenty five gallons of water were manually removed using a shop vacuum before professional water mitigation services could be initiated.

   The refrigerator was brand new, installed according to manufacturer specifications, and used only as intended. No modifications had been made to the unit. The uncontrolled water release created immediate and serious household safety hazards, including slippery floors with fall risk, water intrusion near electrical appliances and outlets creating electrical hazard risk, elevated risk of mold growth due to moisture saturation of building materials, and degraded indoor air quality from wet materials and subsequent demolition during mitigation.

   Because the failure occurred overnight, the hazard persisted for hours without detection, increasing the severity of damage and risk to occupants. The water intrusion caused extensive damage to the first level of the home, including continuous flooring across multiple rooms, kitchen cabinetry, drywall, walls, baseboards, and finishes. Professional mitigation services were required immediately to prevent additional damage and mold growth. Portions of drywall were removed, and the kitchen and dining areas became unusable for an extended period.

   As a result of the defect, my family experienced prolonged loss of use of essential living spaces, including the kitchen and dining room. Normal food preparation, storage, and cleanup were not possible. Ongoing expenses were incurred for meals, mitigation, and disruption to household routines. Two members of the household have asthma, and the presence of moisture, demolition debris, and potential mold exposure required heightened precautions and increased health monitoring.

   A Samsung technician later inspected the refrigerator and confirmed that the failure originated from the ice maker. Samsung ultimately acknowledged responsibility by transferring the claim to its insurance carrier after initial delay. Despite acknowledgment of liability, the resolution process has been prolonged, with more than eighty days passing without full restoration or settlement. Partial repair approaches have been proposed rather than full remediation, and investigative and diagnostic costs have been shifted to the consumer.

   In addition, the refrigerator has continued to exhibit abnormal behavior since the incident, including doors opening during normal conversation without use of the voice activation phrase. This raises further concerns about the reliability of the units electronic systems and overall product safety.

   This incident involved uncontrolled water discharge from a newly installed appliance, resulting in flooding of occupied living space, electrical hazard risk, and conditions conducive to mold growth. This was not a minor malfunction but a defect that posed foreseeable risks of injury, health impacts, and significant property damage.

   A refrigerator ice maker that can fail in this manner, particularly overnight or when occupants are not present, presents a meaningful safety concern for consumers. Given the near immediate failure after installation and the severity of the outcome, I am concerned that this defect may affect other consumers using the same model.

   I am submitting this complaint so the Consumer Product Safety Commission can evaluate whether this refrigerator model presents a broader safety risk, determine whether similar incidents have been reported, and assess whether further investigation, corrective action, or consumer warnings are warranted.

   Model

   RF23DB9900QDAA

   Serial number

   1MZ443AY900096K

   Bought from

   Samsung.com

   Bought

   Nov 6, 2025

   Where

   Virginia Beach, Virginia: Home/Apartment/Condominium

   Who was involved

   Age 8, Female

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Bespoke, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

   How badly, in CPSC’s words

   Injury, No First Aid or Medical Attention Received

CPSC’s disclaimer

Sources