Neuro Fuzzy Rice Cooker slow cookers

1 report to CPSC, the latest made Jul 19, 2013. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

1report to CPSC
Jul 19, 2013the latest report was made
Jul 19, 2013the earliest
1with the company’s comments

Brand: Neuro Fuzzy Rice Cooker
Maker: Zojirushi America CorporationMakers, importers or sellers, as the reports name them
Product: Slow cookersCPSC’s product type: Slow Cookers (code 268), in Kitchen: Appliances

By month

1 report from August 2012 to July 2013; the most in July 2013, 1.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
July 2013	1

How badly anyone was hurt

First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

First aid
Made Jul 19, 2013, sent to the company Jul 29, 2013, published by CPSC Aug 12, 2013

The product, in the report: Neuro Fuzzy® Rice Cooker & Warmer NS-ZCC10/18

2nd degree burns on the fingertips of my left hand.
I was showing my daughter that the top of the rice cooker gets a little bit warm when it is on. At the time I placed my hand on the top of the cooker there was invisible steam coming out of a vent and it burned my finger.

Model
NS-ZCC10/18
Where
Plainfield, Illinois: Home/Apartment/Condominium
Who was involved
Age 62, Male
The reporter’s relation to them
Self
As this report names them
Brand Neuro Fuzzy Rice Cooker, made or sold by Zojirushi America Corporation
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(8/5/2013) Zojirushi America Corporation: We are sorry to hear that this customer burned his finger while showing his daughter our NS-ZCC10/18 Rice Cooker. We hope he has a swift and complete recovery.
We are also disappointed, however, that he did not heed the warnings we posted, both in our Operating Instructions manual and on the rice cooker itself, to avoid coming into contact with the steam vent.
Because the boiling water inside the rice cooker will eventually evaporate and turn to steam, there needs to be a vent for that steam to escape.
Without a vent, the pent up steam would continue to grow in intensity, causing a buildup of pressure that could eventually lead to a dangerous explosion of the rice cooker itself. The steam vent on the NS-ZCC10/18 is necessary to ensure this never happens.
Every NS-ZCC10/18 that is sold comes with an Operating Instructions manual which instructs users how to operate the rice cooker safely. The first part of the manual focuses solely on safety precautions and safeguards when using the rice cooker.
The first page, or cover of the manual, begins by advising the reader to “Always follow basic safety precautions when using electrical appliances. Read all instructions carefully. Please keep this instruction book handy for easy reference.” On page 2 of the booklet, a list of “Important Safeguards” appears, including one that cautions users: “Do not touch hot surfaces. Use handles or knobs. Do not close or clog steam vent opening under any circumstance.”
On page 4, a Do Not Touch symbol appears with the following warning: “Do not touch steam vent. Doing so may cause burns or scalding. Take special precautions with children and infants. “
In addition to these warnings in the Operating Instructions manual, the rice cooker also comes with a CAUTION label posted right above the steam vent itself. The second of the three-bullet-point CAUTION label on the rice cooker reads: “Never touch the area near the steam vent with your bare hand during the cooking or warming process. Do not cover the area with a cloth.”
It is unfortunate that all of these warnings and cautions were apparently ignored by the customer at the time of the incident. It is our sincere hope that he may pay closer attention to them in the future to avoid putting himself—or anyone else—in danger.

CPSC report 20130719-83B85-2147454003. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Neuro Fuzzy Rice Cooker slow cookers

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.