Hamilton Beach slow cookers

49 reports to CPSC, the latest made Jun 6, 2024. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

49reports to CPSC
Jun 6, 2024the latest report was made
Sep 8, 2011the earliest
46with the company’s comments

Brand: Hamilton Beach
Maker: Hamilton Beach Brands, Inc.Makers, importers or sellers, as the reports name them
Product: Slow cookersCPSC’s product type: Slow Cookers (code 268), in Kitchen: Appliances

Other ways the reports write the brand (7)

“Hamilton Beach (Proctor Silex)”, “Hamilton Beach - Type SC77 120v - 60Hz 450w”, “Hamilton Beach Set n’ Forget 6Qt Programmable Slow Cooker”, “Hamilton Beach [slow cooker]”, “Hamilton Beach slow cooker”, “Hamilton-Beach” and “hamilton beech”

By month

3 reports from July 2023 to June 2024; the most in June 2024, 1. 46 earlier reports, since September 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
June 2024	1
February 2024	1
August 2023	1
June 2022	1
December 2021	1
September 2021	1
March 2021	1
November 2020	1
October 2018	1
July 2018	1
June 2018	1
January 2018	1
October 2017	1
September 2016	1
April 2016	1
February 2016	2
January 2016	2
December 2015	2
November 2015	1
October 2015	2
June 2015	1
May 2015	2
April 2015	1
February 2015	1
January 2015	3
December 2014	1
November 2014	1
August 2014	1
May 2014	1
April 2014	1
February 2014	1
November 2013	1
October 2013	1
September 2013	1
May 2013	1
April 2013	1
September 2012	1
May 2012	1
April 2012	1
December 2011	2
September 2011	1

How badly anyone was hurt

Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
First aid 5 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 6 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 32 CPSC: Incident, No Injury
No incident, no one hurt 1 CPSC: No Incident, No Injury
Not said 4 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Jun 6, 2024, sent to the company Jun 14, 2024, published by CPSC Jul 1, 2024

The product, in the report: Hamilton Beach slow cooker model-33156RG series-J4832DJ

The two heating elements on the bottom of the slow cooker are the same length as the three legs that hold the pot up. The heating elements burned two holes all the way through a plastic cutting mat. If the unit had been sitting on any type of flammable surface it may have caused a fire.

Model
33156RG
Serial number
J4832DJ
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach slow cooker, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/3/2024) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine this product and verify the consumer’s experience. Consequently, without this information we are unable comment further. The item that the consumer identified as heating elements are actually the securement features for the liner to the base. This slow cooker design has been evaluated by an independent third party and found to comply with the UL 1026, Safety Standard Household Electric Cooking and Food Serving Appliances.

CPSC report 20240606-A4DC2-2147338782. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 20, 2024, sent to the company Mar 19, 2024, published by CPSC Apr 2, 2024

The product, in the report: slow cooker ([REDACTED])

The consumer cooked some food in the slow cooker. Another person in the home was eating some of the chili that was cooked in the product, and she bit down on the bolt that was attached to the underside of the lid. Food side! That person was not injured, but could have been.
The bolt screws into the knob on the glass lid of the slow cooker. Underside.
The consumer said this is a definite choking hazard and could be deadly.
The consumer called the firm numerous times, but could not reach a live rep.

Model
33263
Serial number
B3861DJ
Where
Dresden, Maine: Home/Apartment/Condominium
Who was involved
Age 39, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/18/2024) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 to provide information about their experiences. We have not had the opportunity to examine the product and verify the consumer’s experience. Consequently, without this information we are unable to comment further.

CPSC report 20240220-24EC6-4625654. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 22, 2023, sent to the company Aug 23, 2023, published by CPSC Sep 7, 2023

The product, in the report: Hamilton Beach slow cooker

We have a model 33156SZ Hamilton Beach slow cooker. While my wife was cooking a pork roast the glass lid literally exploded sending shards of glass all over the counter and floor. Naturally a $20 roast was ruined. We were lucky that was the worst part. At least no one was standing by it when it happened. You should seriously consider recalling this dangerous product.

Model
Model 33156SZ
UPC
Unknown
Serial number
F2741DJ
Where
Greensburg, Pennsylvania: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20230822-A579D-2147345643. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 23, 2022, sent to the company Jun 30, 2022, published by CPSC Jul 15, 2022

The product, in the report: Hamilton Beach Model 33866 Portable 6-Quart Set & Forget Digital Programmable Slow Cooker with Lid Lock, Temp Tracking Temperature Probe, Black Stainless

The screw that holds the center of the handle of the lid of my Hamilton Beach Programmable Slow Cooker apparently fell into the food I was cooking. I did not notice this when serving, as the food was dense and was scooped into a bowl and sent with my family member to his home. In addition, the handle on the lid is also secured by 2 rivets at either end, so I did not notice that it was loose. A family member nearly choked on the screw when eating the food.

Model
33866
Serial number
H3302DJ
Bought from
Amazon
Bought
Mar 18, 2021
Where
New Port Richey, Florida: Home/Apartment/Condominium
Who was involved
Age 52, Male
The reporter’s relation to them
Other Relative
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20220623-AC6AB-2147355455. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Dec 30, 2021, sent to the company Jan 5, 2022, published by CPSC Jan 20, 2022

The product, in the report: Hamilton Beach slow cooker model 33163

Was setting up a Hamilton Beach slow cooker this morning when the cord seems to have sparked and cause a sever as well as sparks. Mt home circuit breaker switched and luckily I was home to unplug the slow cooker immediately. However if I was not and anything was nearby this would if easily caused a fire in my home.

Model
33163
UPC
Unk
Serial number
B3990DJ
Where
Westminster, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 31, Male
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(4/8/2022) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. Based on the information provided this slow cooker is more than 12 years old. We have not had an opportunity to examine the product and verify the consumer’s experience. Consequently, without this information we are unable comment further.

CPSC report 20211230-4ECE8-2147358239. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 14, 2021, sent to the company Sep 16, 2021, published by CPSC Sep 30, 2021

The product, in the report: 7qt slow cooker, silver & black.

My wife received 1st degree burns from steam when opening the lid of the slow cooker. The slow cooker lid design does not allow the lid to be opened any other way, which channels steam towards your hand.

Model
33472
Serial number
A3561DJ
Where
Rocklin, California: Home/Apartment/Condominium
Who was involved
Age 46, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(9/16/2021) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine the product and verify the consumer’s experience. Consequently, without this information we are unable comment further. The Use and Care states in the “How to Use Your Slow Cooker” section, “Use oven mitts to lift lid.”

CPSC report 20210914-377A6-2147360508. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 1, 2021, sent to the company Mar 15, 2021, published by CPSC Mar 29, 2021

The product, in the report: Hamilton Beach [REDACTED], Model 33666, Serial number H2302DJ. Red color, oval shape. I believe it is a 6 quart, not sure.

Purchased new Hamilton Beach [REDACTED] from Walmart. Within 3 hours of first use, it became dangerously overheated. Melted plastic handles, burned off paint and was clearly burning metal. Electric cord was hot.

Model
33666
Serial number
H2302DJ
Bought from
Walmart
Bought
Feb 24, 2021, about then
Where
Houston, Alaska: Home/Apartment/Condominium
Who was involved
Age 71, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20210301-06ECF-2147365596. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 26, 2020, sent to the company Dec 17, 2020, published by CPSC Jan 5, 2021

The product, in the report: Hamilton Beach Slow Cooker (Black), Oval shape (long axis = 14”; small axis = 11.5”). It was a present.

Our relatively new & hardly used Hamilton Beach slow cooker (Model #33195; Series: H3391DJ) had a short at the entry point through the bottom, which produced a BIG spark near my daughter’s face & long hair, as she leaned over the slow cooker. A small fire followed that melted the outside wire’s insulation at various points along the chord, all the way to the electric outlet. It also burned a spot on the electric outlet & on our wooden table top, but no one got hurt. We had the setting in low to keep our Thanksgiving ham warm. I opened the slow cooker’s shell & discovered that the wire connections were only covered by a small tube that easily slides in either direction. I just sent a complaint to Hamilton Beach, but am concerned that the inside insulating tubes on this model are not secured & slide so easily off, exposing the electric connections. We also still need to have the house wiring & outlet inspected to see if the house wiring suffered any additional damage.

Model
33195
UPC
N/A
Serial number
H3391DJ
Bought from
Amazon.com
Bought
Feb 1, 2020
Where
LAKEWOOD, Colorado: Home/Apartment/Condominium
Who was involved
Age 22, Female
The reporter’s relation to them
My Child
As this report names them
Brand Hamilton Beach - Type SC77 120v - 60Hz 450w, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/12/2021) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine the product and verify the consumer’s experience. Consequently, without this information we are unable comment further.

CPSC report 20201126-1C4B3-2147367872. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 10, 2018, sent to the company Oct 17, 2018, published by CPSC Oct 31, 2018

The product, in the report: Pioneer Woman Crockpot

My wife had used the Pioneer Woman Crockpot made by Hamilton Beach earlier in the day. It had cooled off and as she started to washing the glass top of the pot it shattered causing pieces to fly into her face and eyes. Her glasses protected her eyes and fortunately no glass embedded in her face. This is a safety issue with Pioneer Woman cookware. There has been other safety issues with other items manufactured for this company too.

Model
33363N
Serial number
B3071DJ
Bought from
1 year ago
Where
Fort Walton Beach, Florida: Home/Apartment/Condominium
Who was involved
Age 65, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/12/2018) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine the product and verify the consumer’s experience. Consequently, without this information we are unable comment further. Nonetheless, we do want consumers to know that the slow cooker lid is manufactured from tempered glass.

CPSC report 20181010-F41F6-2147385074. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 30, 2018, sent to the company Sep 11, 2018, published by CPSC Sep 25, 2018

The product, in the report: Slow Cooker. 8 quart crock pot

Last Friday I cooked a pork roast the other day. I noticed some condensation on the outside of the cooker but didn’t think much about it with how humid it is. Later that night, after letting it cool down several hours and wiping it down like normal, I started a batch of bone broth. The next morning I realized the outside of the cooker was burned and my counter top warped under where it was sitting. The bottom edge of the cooker at the same spot as my counter warped also shows bubbling in the metal skin.

Model
33181
Serial number
A3461DJ
Bought from
Amazon
Bought
Nov 14, 2016
Where
Goose Creek, South Carolina: Home/Apartment/Condominium
Who was involved
Age 36, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/19/2018) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have examined the product and found cooked on food residue in the liner, and in the lower housing of the cooking base. Based on the location of the food residue, it appears that food overflowed or spilled from the cooking vessel into the base of the unit and that the unit continued to be used. We evaluated the unit in our lab and it conformed to the specifications.

CPSC report 20180730-FEFCD-2147386486. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 18, 2018, sent to the company Jul 11, 2018, published by CPSC Jul 25, 2018

The product, in the report: slow cooker

(0617/2018) The consumer stated that she was cooking ribs in the slow cooker. She set the timer on low at about 7 a.m. The consumer left home for about an hour. When she came back around 1pm, she noticed a big hole in the glass lid. The lid has shattered and the glass was mixed in the ribs.
The consumer threw the product away.
The consumer filed a complaint on the Hamilton Beach web site on 6/17 but have not received a response.

Model
33453
Serial number
A5231DJ
Bought from
Walmart, Arizona
Bought
Dec 13, 2014
Where
Tucson, Arizona: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/16/2018) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. This consumer did contact us and we sent a replacement lid 6/19/2018. We have not had an opportunity to examine the product and verify the consumer’s experience. Consequently, without this information we are unable comment further. Nonetheless, we do want consumers to know that the lid is manufactured from tempered glass.

CPSC report 20180618-1925B-1769772. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 15, 2018, sent to the company Mar 27, 2018, published by CPSC Apr 10, 2018

The product, in the report: slow cooker

I received the Hamilton Beach Set n’ Forget Programmable 6 Qt Slow Cooker for Christmas and used it for the 1st time yesterday. I went to stir the contents and noticed that the crock doesn’t fit well and moves around inside the base. I grabbed the handle to hold it in place and as I stirred and came in contact with something that burned one of my fingers. It was aluminum lip at the top of the base. On my other slow cookers the crock extends over this so it isn’t exposed. This one doesn’t. I’ve never had to handle a crock pot with an oven mit while cooking something and will definitely not ever serve anything directly from the crock pot. It poses a risk to anyone unknowingly coming in contact with that part of the base and is not safe product. If I am able to return it I will.

Model
SC26 33969
Serial number
A1071DJ
Bought from
Sears, Louisiana
Bought
Dec 18, 2017, about then
Where
Harahan, Louisiana: Home/Apartment/Condominium
Who was involved
Age 60, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach Set n’ Forget 6Qt Programmable Slow Cooker, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/2/2018) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine the product to verify the consumer’s experience. Consequently, without this information we are unable comment further.

CPSC report 20180115-1EBD7-2147393694. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Oct 25, 2017, sent to the company Nov 2, 2017, published by CPSC Nov 27, 2017

The product, in the report: Hamilton beach crock pot model number 33158sz black and silver crock pot

I was cooking chicken, rice and vegetables in my crock pot on high heat for 6 hours as recipe indicates. It has about 10 minutes left I was looking over the crock pot to see in when the lid exploded in my face. The center of the lid blew out and sent glass flying into my face, hair all over my counter and floor as well is into the food. There were small and large pieces of glass everywhere. We spent several hours trying to clean up all the little pieces of glass as well as pick a piece of glass out of my hand. We have pictures as well as the crock pot this was only the second time it was used. There was over $80. In food in the crocknpot that had to thrown in the trash

Bought from
Walmart
Where
Tannersville, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(11/15/2017) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine the product and verify the consumer’s experience. Consequently, without this information we are unable comment further.

CPSC report 20171025-024DD-2147396489. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 15, 2016, sent to the company Sep 22, 2016, published by CPSC Oct 6, 2016

The product, in the report: Hamilton Beach Slow Cooker Model # 33156SZ

I was using my slow cooker to slowly cook onion, celery, carrots on low heat while I was at work. After the product had been turned on low for about 4 hours the lid shattered. My partner was home, however was not near the product and no injuries were sustained.

Model
33156SZ
Bought from
Bed Bath and Beyond
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/27/2016) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine the product and verify the consumer’s experience. Consequently, without this information we are unable comment further. Nonetheless, we do want consumers to know that the lid is manufactured from tempered glass.

CPSC report 20160914-BDB5E-2147414158. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 27, 2016, sent to the company May 5, 2016, published by CPSC May 19, 2016

The product, in the report: Slow cooker

Hamilton Beach 8 quart slow cooker, generates enough heat to cause my countertop to reach 204.1 F degrees.

Model
33182
UPC
658422
Serial number
A3141DJ
Bought from
Blains Farm & Fleet
Bought
Dec 16, 2014
Where
lee, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/20/2016) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this customer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. The model 33182 slow cooker is tested for conformance to the ANSI/UL 1026: Standard for Safety for Electric Household Cooking and Food Serving Appliances. We have not had an opportunity to examine the product to verify this consumer’s experience. Without this information we are unable to comment further.

CPSC report 20160427-A4134-2147419905. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 15, 2016, sent to the company Feb 23, 2016, published by CPSC Mar 8, 2016

The product, in the report: 6 quart programmable slow cooker

I bought my Hamilton-Beach slow-cooker 12/18/2016 at Wal-Mart in Concord, NC at their Concord Commons store. The CPC bar code number: 40094 33963 The box described it as a 275 watt cooker, type SC26 made in China.
I used it without incident according to the instructions 3 times. The 4th time, the ceramic pot cracked around the entire oval circumference of the shell and the bottom separated from the pot in one piece. I cut my finger slightly pulling the two big sharp ceramic pieces out of the metal shell. More importantly, under other circumstances, I might have cut myself very badly. I might also have burned myself badly. The leaking food juices might or might not have shorted out the electrical heater element in the metal shell (I don’t know how well protected they are from liquids).
Sequence of events: The ceramic pot appeared OK when I went to use it although I cannot rule out the existence of a possible unseen crack. It was clean and at room temperature. I poured into it the contents of a large casserole dish of cold meat, beans and vegetables I’d just taken out of the refrigerator; this just about filled the pot. I then ladled four small, drained, chopped, boiled onions on the top of the these other contents and mixed everything with a metal spatula. The slow cooker was completely full. Several minutes later, I went to plug in the appliance but I noticed brown juice flowing out the bottom. I opened it up and found the problem I described above. I did not plug in the appliance.
I took pictures. I have also saved the pieces for inspection. I’m an engineer with a little knowledge of glass and ceramics. I think this was a brittle fracture. There was a thermal gradient between the large mass of cold food and the small amount of hot onions on top, but I believe mixing the onions ingredients quickly reduced any gradient. The mixing I did was fairly gentle and I did not scrape the pot - I lifted the ingredients up from the bottom several times.
Whatever I did to cause this was well within the operating envelope one would expect for such an appliance -- most people are probably rougher with stuff.
This should be investigated as a hazard to users and a recall considered.

Model
33963
UPC
40094 33963
Bought from
Wal-Mart
Bought
Dec 18, 2015
Where
Concord, North Carolina: Home/Apartment/Condominium
Who was involved
Age 59, Male
The reporter’s relation to them
Self
As this report names them
Brand Hamilton-Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/24/2016) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine the product to verify the consumer’s experience. Consequently, without this information we are unable comment further.

CPSC report 20160215-5914C-2147421710. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 12, 2016, sent to the company Feb 23, 2016, published by CPSC Mar 8, 2016

The product, in the report: slow cooker

Cooking split pea and ham soup, close to being done, I sat down on the couch and heard a loud pop ,When I got up to look the lid on the slow cooker shattered. I have pictures not sure how to down load

Model
33156SZ
UPC
dont know
Serial number
F2711DJ
Bought from
gift
Bought
Feb 1, 2012
Where
wasilla, Alaska: Home/Apartment/Condominium
Who was involved
Age 60, Male
The reporter’s relation to them
Self
As this report names them
Brand hamilton beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/29/2016) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine the product and verify the consumer’s experience. Consequently, without this information we are unable comment further. Nonetheless, we do want consumers to know that the lid is manufactured from tempered glass.

CPSC report 20160212-23571-2147421791. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 30, 2016, sent to the company Feb 9, 2016, published by CPSC Mar 2, 2016

The product, in the report: Hamilton Beach slow cooker/crockpot 7 qt. red color. Oval shape

I was cooking stew in my Hamilton Beach crockpot/slow cooker. It had meat, carrots, potatoes and sauce inside. The sauce went about 2/3 of the way to the top. It was cooking on the high setting. It’d been cooking about 2 1/2 hours out of the recipe-suggested 6-7 hours. My fiancé and I were in the living room and heard a noise come from the direction of the kitchen. It was kind of like a pop or like something had fallen down. We went to the kitchen to see what it was and eventually looked at the crockpot. The lid looked like it had condensation on the inside which I thought was weird. I had checked on it may 15-20 minutes earlier and everything looked fine/normal. My fiancé lifted the lid and only the black kid knob moved. It broke off the rest of the lid. That’s when I realized that what we had thought was condensation on the lid was actually cracks/fractures. I put the lid in the trash can, along with my stew (since I was afraid glass had gotten into it).

Bought from
Walmart, Texas
Bought
Dec 22, 2014, about then
Where
Houston, Texas: Home/Apartment/Condominium
Who was involved
Age 32, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/24/2016) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance the consumer has not contacted us. We have not had an opportunity to examine the lid and verify the consumer’s experience. Consequently, without this information we are unable comment further. Nonetheless, we do want consumers to know that the slow cooker lid is manufactured from tempered glass.

CPSC report 20160130-4052E-2147424161. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 15, 2016, sent to the company Jan 28, 2016, published by CPSC Feb 12, 2016

The product, in the report: Hamilton Beach 33969A Set ‘n Forget 6-Quart Programmable Slow Cooker

We were preparing a casserole dish for dinner which had been in the slow cooker on high for 2 hours, stirring every 1/2 hour. We heard a pop sound and found the slow cooker lid shattered and mostly intact with the exception of a 2 inch hole which had exploded outward. When removing the lid, the rest of the shattered pieces fell into the food.

Model
33969A
Bought from
Amazon
Bought
May 30, 2014
Where
Wisconsin: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/23/2016) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance the consumer did contact us and we were able to replace the lid. We have not had an opportunity to examine the lid and verify the consumer’s experience. Consequently, without this information we are unable comment further. Nonetheless, we do want consumers to know that the slow cooker lid is manufactured from tempered glass.

CPSC report 20160115-9A3A3-2147424658. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 23, 2015, sent to the company Jan 4, 2016, published by CPSC Jan 19, 2016

The product, in the report: Hamilton Beach Stay or Go 6 Quart Portable Slow Cooker (33461)

Using a slow cooker crock in the oven and took out and set on stove top to stir. After stirring I was going to lift crock to put back in oven and the top 1 inch or so of the crock broke off all the way around. Some of the hot liquid ran over the sides of the broken crock.

Model
33461
Serial number
A2811DJ
Bought from
walmart
Where
Pine City, Minnesota: Home/Apartment/Condominium
Who was involved
Age 53, Male
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/8/2016) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance we have not had an opportunity to examine the product. As a result we cannot verify the consumer’s experience. The Important Safe Guards section of Use & Care states, “Do not place on or near hot gas or an electric burner, or in a heated oven.”

CPSC report 20151223-21478-2147425571. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 4, 2015, sent to the company Dec 14, 2015, published by CPSC Jan 6, 2016

The product, in the report: Hamilton Beach stay or go slow cooker

My slow cooker lid shattered while on low setting, cooking chicken. I was holding the lid and swallowed a piece of glass.Hamilton beach refuses to do anything since I threw it out with the food!

Where
Unspecified: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(1/8/2016) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance we have not had an opportunity to examine the product. As a result we cannot verify the consumer’s experience. Nonetheless, we do want consumers to know that the slow cooker lid is manufactured from tempered glass.

CPSC report 20151204-6534F-2147426140. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 22, 2015, sent to the company Dec 1, 2015, published by CPSC Dec 15, 2015

The product, in the report: Hamilton Beach 5-Quart Portable Slow Cooker Color Red Size (L x W x H):15.5 x 11.5 x 10.52

wife was cooking homemade soup using Hamilton Beach slow cooker model 33155 on high, occasionally lifting the lid to stir contents. At about the 3 hour mark she lifted the lid to stir and check soup and the lid shattered. The cooker is about a year old and has been used about 2 times a month since we purchased it. Fortunately my spouse wasn’t injured but but the meal was a total loss.

Model
model 33155
UPC
001415435
Serial number
4631DJ
Bought from
Walmart
Bought
Sep 30, 2014
Where
Ocala, Florida: Mobile/Manufactured Home
Who was involved
Age 71, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/8/2015) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine the lid and verify the consumer’s experience. Consequently, without this information we are unable comment further. Nonetheless, we do want consumers to know that the slow cooker lid is manufactured from tempered glass.

CPSC report 20151122-12D5B-2147426435. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 29, 2015, sent to the company Nov 6, 2015, published by CPSC Nov 23, 2015

The product, in the report: Slow cooker

I was using a Hamilton Beach slow cooker type SC52 model 33453. I placed two frozen chicken breasts in it and set it for low cook for 8 hrs. I was standing next to it doing dishes as it was on the kitchen counter. It was approx 2 hours into the cook time and the glass lid exploded sending small pieces of glass every where. Wow.

Model
33453
Bought from
Kohls
Bought
Oct 1, 2015, about then
Where
Sheboygan, United States: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/8/2015) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance the consumer did not contact. We have not had an opportunity to examine the lid and verify the consumer’s experience. Consequently, without this information we are unable comment further. Nonetheless, we do want consumers to know that the slow cooker lid is manufactured from tempered glass.

CPSC report 20151029-88517-2147427129. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 24, 2015, sent to the company Nov 2, 2015, published by CPSC Nov 17, 2015

The product, in the report: Slow Cooker [REDACTED]

Lid from slow cooker shattered while removing from the cooker.

Model
Model 33249. Series F3211DJ
Bought
Oct 1, 2012, about then
Where
Massillon, Ohio: Home/Apartment/Condominium
Who was involved
Age 64, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/6/2016) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance the consumer chose to withhold their identity from us. Consequently, we cannot verify the consumer’s experience. Nonetheless, we do want consumers to know that the slow cooker lid is manufactured from tempered glass.

CPSC report 20151024-1FEF5-2147427284. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jun 9, 2015, sent to the company Jun 17, 2015, published by CPSC Jul 9, 2015

The product, in the report: hamilton beech slow cooker

hamilton beech slow cooker cooking short ribs top shattered at end of cycle while siting on top of cooker-similar pattern to windshield-was never dropped struck or damaged

Model
slow cooker stay or go
Bought from
amazon
Bought
Feb 1, 2014, about then
Where
upper saddle river, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand hamilton beech, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(7/10/2015) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance the consumer did contact us and we were able to replace the lid. We have not had an opportunity to examine the lid and verify the consumer’s experience. Consequently, without this information we are unable comment further. Nonetheless, we do want consumers to know that the slow cooker lid is manufactured from tempered glass.

CPSC report 20150609-9C705-2147431221. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 16, 2015, sent to the company May 26, 2015, published by CPSC Jun 9, 2015

The product, in the report: Hamilton Beach Stay or Go® 7 Quart Portable Slow Cooker Model 33472

This concerns a Hamilton Beach slow cooker, model 33472.
We have owned this for about 5 months, and have used it about 20 times without incident until now.
We made some rice pudding overnight in the slow cooker, cooking on the “low” setting. In the morning, my daughter opened the lid, placing it vertical on the plastic hinge, and began serving it into bowls. After about 10 seconds, the lid shattered into 1/8” fragments (approximately), scattering pieces up to several feet away.
The room temp was 67 degrees.
We didn’t note any cracks or other imperfections prior to use. We can’t think of an incident where the lid would have been abused.

Model
33472
Where
aberdeen, South Dakota: Unspecified
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/9/2015) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance the consumer did contact us and we were able to replace the lid. We have not had an opportunity to examine the lid and verify the consumer’s experience. Consequently, without this information we are unable comment further. Nonetheless, we do want consumers to know that the slow cooker lid is manufactured from tempered glass.

CPSC report 20150516-FB90C-2147432887. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 11, 2015, sent to the company May 19, 2015, published by CPSC Jun 3, 2015

The product, in the report: Hamilton Beach Set ‘n’ Forget Programmable 6-Quart Slow Cooker, model 33967A. Stainless steel oval slow cooker with black removable pot and glass lid with temperature probe.

On Sunday, 10 May 2015, my husband prepared a pork roast in our 1-year-old Hamilton Beach Set ‘n’ Forget 6-Quart Programmable Slow Cooker. We were not using the probe, and the lid clamps were locked. After it had been cooking undisturbed on the kitchen counter for approximately 6 hours, on the “low” setting, I discovered that the lid had completely shattered. The pieces had not fallen into the pot, but after my husband very carefully removed the lid from the pot by grasping it by the outer rim, the pieces did finally fall away onto the kitchen counter. Out of caution, we did not eat the roast. Today, 11 May 2015, I ordered a replacement lid from Hamilton Beach’s website.

Model
33967A
Bought from
Amazon
Where
Columbia, Maryland: Home/Apartment/Condominium
Who was involved
Age 41, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/29/2015) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We are glad that this consumer was able to order the replacement parts they needed. We have not had an opportunity to examine the product and verify the consumer’s experience. Consequently, without this information we are unable comment further. Nonetheless, we do want consumers to know that the slow cooker lid is manufactured from tempered glass.

CPSC report 20150511-8A168-2147433057. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Apr 7, 2015, sent to the company Apr 15, 2015, published by CPSC Apr 29, 2015

The product, in the report: Hamilton Beach Slow Cooker, red floral.

I was using my Hamilton Beach slow cooker (model 33353) to cook a roast. The roast had been cooking for several hours on low when I heard a sudden pop. I went to see what happened and the lid was shattered. When I tried to lift the lid carefully, all the shattered glass went into the pot and I was left with only the handle in my hands. This of course ruined the roast. No injuries were sustained (luckily). I want to add that the lid was in perfect condition and I had never had any problem with this [slow cooker] before. I had no warning that this could potentially happen. I have 4 small children at home and am very concerned that this could happen again with a similar product.

Model
33352
Serial number
F2831DJ
Bought from
Walmart, Pennsylvania
Bought
Apr 1, 2014
Where
Slatington, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(4/29/2015) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance the customer did contact us. We have not had an opportunity to examine the product to verify the consumer’s experience. Consequently, without this information we are unable comment further. Nonetheless, we do want consumers to know that the slow cooker lid is manufactured from tempered glass.

CPSC report 20150407-963A1-2147433913. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 23, 2015, sent to the company Mar 3, 2015, published by CPSC Mar 18, 2015

The product, in the report: Slow Cooker

Outside surface around perimeter becomes scalding hot. I and my wife were both burned. There is a small printed statement “Hot Surface’’ which is barely noticeable.

Model
Type SC 44, Model 33461,
Serial number
Series A1031DJ
Bought from
Pathmark Supermarket
Bought
Feb 23, 2014, about then
Where
Point Pleasant Borough, New Jersey: Home/Apartment/Condominium
Who was involved
Age 64, Male
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/17/2015) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance the customer has not contacted us. We have not had an opportunity to examine the product to verify the consumer’s experience. Consequently, without this information we are unable comment further.

CPSC report 20150223-5A460-2147435148. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 30, 2015, sent to the company Feb 9, 2015, published by CPSC Feb 25, 2015

The product, in the report: Hamilton Beach Slow Cooker- plain metal finish. Two carrying handles. 5 quart capacity.

I have a Hamilton Beach-brand slow cooker, model 33156SZ. I conducted slow-cooking for approximately 2 cups (soaked) of garbanzo beans, at low heat, over a period of six hours. I left the slow cooker for that period of time, on “low” heat and with five cups of water for the two cups of beans. I went to check the slow cooker after that time, and found that the lid had fragmented. A hole, approximately two inches in diameter, had opened in the lid, and several shards of glass had fallen into the beans. Very small shards of glass had fallen on the counter.
I could not lift the lid by the handle, as the handle came detached from the lid. I had to remove the lid by holding the edges.
Neither myself nor anyone else was injured in this incident. The slow cooker had been on a “low” setting for six hours, and approximately 2 inches of water remained above the beans at the time of my checking the slow cooker. The beans were, however, ruined.

Model
33156SZ
Serial number
F4731DJ
Where
Wheat Ridge, Colorado: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/3/2015) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance the customer did not contact us. As a result we have not had an opportunity to examine the lid to verify the consumer’s experience. Consequently, without this information we are unable comment further. Nonetheless, we do want consumers to know that the slow cooker lid is manufactured from tempered glass.

CPSC report 20150130-9A111-1465725. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 16, 2015, sent to the company Jan 27, 2015, published by CPSC Feb 10, 2015

The product, in the report: Hamilton beach [slow cooker], “set and forget” 33967

I had a Hamilton Beach [slow cooker], the “set and forget” 33967. I had it for five years, and hadn’t had any problems, until yesterday. It had been set on high, for four hours, to cook a broth. My husband was home at this time, and with in a 30 minute period, it went from “just fine” to explosion of broth all over the kitchen. First of all, the lid was not clamped down, so there was no reason for it to explode due to pressure. Second, I was cooking the broth in four hour increments, because I am cautious. According to my husband, it started beeping, didn’t stop beeping, and when he came in to see why, it was frothing over with extreme heat. He managed to unplug it without burning himself. Now why, when this [slow cooker] started to malfunction, would it lock into an extreme heat, unlike anything we’d ever seen before? Why wouldn’t it just shut off? The broth managed to hit items 2 feet away, which is quite unlike anything I’ve ever heard off. We’ve gotten a new [slow cooker]. I will never buy anything by Hamilton Beach again.

Model
33967
Bought from
Target
Bought
Jul 14, 2010, about then
Where
Garland, Texas: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Hamilton beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/9/2015) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance the customer has contacted us. We have not had an opportunity to examine the product to verify the consumer’s experience. Consequently, without this information we are unable comment further.

CPSC report 20150116-2EBE3-2147436416. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 2, 2015, sent to the company Jan 12, 2015, published by CPSC Jan 27, 2015

The product, in the report: Slow Cooker

When I was using the Hamilton Beach Crock Pot today, the lid shattered as my food was cooking. I grabbed the lid by the handle and the handle broke off from the rest of the glass, leaving the rest of the glass shattered and falling into my food that was cooking. I had to throw away my food because there was glass in it. I hadn’t hit the lid on any hard surfaces or messed with it at all while the food was cooking. I came to stir my cooking stew and found that the lid was in pieces.

Model
33156SZ
Serial number
F2241DJ
Bought from
WALMART
Bought
Dec 12, 2014
Where
Las VEgas, Nevada: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/16/2015) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance the customer did contact us by e-mail, we responded within 2 business days and a replacement lid was sent. We have not had an opportunity to examine this consumer’s lid, and consequently cannot comment regarding the validity of this complaint. Nonetheless, we do want consumers to know that the slow cooker lid is manufactured from tempered glass.

CPSC report 20150102-9D3AF-2147437080. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 31, 2014, sent to the company Jan 12, 2015, published by CPSC Jan 27, 2015

The product, in the report: HAMILTON BEACH Black/Silver Single Clip Slow Cooker - 6 Qt.

HAMILTON BEACH Black/Silver Single Clip Slow Cooker - 6 Qt. My first experience with this item resulted in a steam burn to my right hand. I needed to add some items to the stew beef that I had placed in the cooker earlier. I unlatched the handle, waited as the steam escaped. Thinking that I had allowed enough time for the steam to escaped, I opened the lid all the way. This resulted in more steam which burned my right hand.

Model
MODEL:33461
Serial number
n/a
Bought from
Target
Bought
Nov 14, 2014
Where
Granite Falls, North Carolina: Mobile/Manufactured Home
Who was involved
Age 55, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(1/16/2015) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine the product to verify the consumer’s experience. Consequently, without this information we are unable comment further.

CPSC report 20141231-FE2A0-2147437122. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 16, 2014, sent to the company Nov 25, 2014, published by CPSC Dec 10, 2014

The product, in the report: Slow Cooker

[slow cooker] Lid Shattered

Model
33183
UPC
004009433183
Serial number
A1641DJ
Bought from
Walmart, Missouri
Bought
Jul 18, 2014
Where
Fenton, Missouri: Home/Apartment/Condominium
Who was involved
Age 62, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/9/2014) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance the customer did not contact us, so we have not had an opportunity to examine the lid. Consequently, we cannot comment about the validity of this complaint. Nonetheless, we do want consumers to know that the slow cooker lid is manufactured from tempered glass.

CPSC report 20141116-96FB3-2147438830. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 20, 2014, sent to the company Aug 28, 2014, published by CPSC Sep 19, 2014

The product, in the report: Large slow cooker, oblong, silver with black trim. “Hamilton Beach STAY or GO” imprinted on lid in white lettering. Black handles and silver lid locks on sides.

After four hours of cooking a pot roast on high setting, with lid locked, the glass in the lid shattered into tiny shards. They held together but bowed inward and crumbled into pieces when we pressed lightly on them.

Model
Stay or Go
Bought
Aug 1, 2012, about then
Where
Nottingham, Maryland: Home/Apartment/Condominium
Who was involved
Age 36, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/28/2014) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance the customer did not contact us, so we have not had an opportunity to examine the lid. Consequently, we cannot comment about the validity of this complaint. Nonetheless, we do want consumers to know that the slow cooker lid is manufactured from tempered glass.

CPSC report 20140820-BA795-2147441734. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 19, 2014, sent to the company May 30, 2014, published by CPSC Jun 13, 2014

The product, in the report: 8 Quart Type SC38

Upon plugging the slow cooker in for only the fifth time of use the cord sparked and shot out numerous sparks before triggering a power outage on any outlets on the same line as the one it was plugged into. The cord covering is missing and exposed in the same area of the sparks and appears to be partially missing because the machine sits on the cord while in use.

Model
33181
Serial number
A3911DJ
Bought from
Kohls, Colorado
Bought
May 31, 2013, about then
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/12/2014) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance, the customer did contact us; however we have not had an opportunity to examine the product. Consequently, we cannot comment with regard to the validity of this complaint.

CPSC report 20140519-D4DBD-2147444415. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 1, 2014, sent to the company Apr 9, 2014, published by CPSC Apr 23, 2014

The product, in the report: Stainless & black slow cooker with a glass lid. Black handle on lid with a groove for a serving spoon. Digital displays. Option of high or low temp as well as “warm” holding temp. Type SC26.

Our Hamilton Beach slow cooker was on low for about 1 hour when a loud pop was heard in the kitchen. The glass lid had completely shattered. This slow cooker is stored out of reach and has only been used about a dozen times. Luckily, it remained intact as one piece as we removed it. However, small glass splinters were found in out dinner. The slow cooker was being used on the kitchen counter and had not been disturbed.

Model
33967
Serial number
A0201DJ (series)
Bought from
Walmart
Where
Clermont, Florida: Home/Apartment/Condominium
Who was involved
Age 52, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/23/2014) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance, the customer did contact us and we replaced his slow cooker lid. However, we have not had an opportunity to examine his original lid. Consequently, we cannot comment specifically with regard to the validity of this complaint. Nonetheless, we do want consumers to know that the slow cooker lid is manufactured from tempered glass.

CPSC report 20140401-B8579-2147445851. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 5, 2014, sent to the company Feb 18, 2014, published by CPSC Mar 5, 2014

The product, in the report: Hamilton Beach 3-in-1 Slow Cooker, the lid

Chili had been cooking x 5 hours. I heard a loud pop, the lid had shattered

Bought from
Amazon
Bought
Jul 15, 2008
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/6/2014) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance, the customer did not contact us, so we have not had an opportunity to examine the lid. Consequently, we cannot comment about the validity of this complaint. Nonetheless, we do want consumers to know that the slow cooker lid is manufactured from tempered glass.

CPSC report 20140205-E77A2-2147447504. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Nov 6, 2013, sent to the company Nov 15, 2013, published by CPSC Dec 2, 2013

The product, in the report: Stay or Go slow cooker

Cooking spaghetti sauce in a Hamilton beach crock pot on low & glass lid shattered.

Model
33162rz
Bought from
Walmart
Bought
Nov 15, 2011
Where
Ogden, Iowa: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(11/15/2013) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this customer had a negative experience with one of our products, as we try hard to please customers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance, the customer did contact us. Based upon the series code he provided, we can say this slow cooker is approximately 3 years old. Despite the fact that is out-of-warranty, we have sent him a replacement lid. Furthermore, we want all consumers to know that the lid of this model slow cooker is manufactured from tempered safety glass. So, if it is broken, it will decompose into small, relatively harmless pieces.

CPSC report 20131106-AFA82-2147450160. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Oct 14, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

The product, in the report: Hamilton Beach Slow Cooker - Model #33162H - Gray and Black with glass lid

I have a Hamilton Beach Slow Cooker, model #33162H. It is about 2 years old. I used it on the ‘warm’ setting for about 8 hours one day. The next day, I cleaned it, in warm soapy water, and rinsed it with warm water. I then had the glass lid in my hand, and was drying it with a cloth towel. It spontaneously shattered into thousands of small pieces, in my hands, and onto the kitchen floor. Luckily, I had on pants, socks and slippers. I had small cuts on my hands and one on my ankle. It could have been a lot worse, had I been barefoot and in shorts. Also luckily, there was no one else in the kitchen at the time.

Model
33162H
Serial number
A2880DS
Bought
Nov 20, 2011
Where
Bellevue, Nebraska: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/25/2013) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance, the customer did not contact us, so we have not had an opportunity to examine the lid. Consequently, we cannot comment about the validity of this complaint. Nonetheless, we do want consumers to know that the lid of this model slow cooker is manufactured from tempered safety glass. So, if it is broken, it will decompose into small, relatively harmless pieces.

CPSC report 20131014-02E4B-2147450921. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Sep 5, 2013, sent to the company Sep 12, 2013, published by CPSC Sep 26, 2013

The product, in the report: Hamilton Beach [slow cooker] Stainless Steel

The glass cover on my Hamilton Beach pressure cooker shattered. We cooked a soup on the Low temperature setting overnight for 8 hours. In the morning, approximately 9-10 hours after starting it, before even touching the [slow cooker], we discovered the glass lid had shattered.
Hamilton Beach [slow cooker]Type SC26 Model 33967 Series A1701DJ

Model
Type SC26 Model 33967
Serial number
A1701DJ
Where
Danbury, Connecticut: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach [slow cooker], made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(9/16/2013) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance, the customer did not contact us and has chosen to remain anonymous, so we have not had an opportunity to examine the lid. Consequently, we cannot comment about the validity of this complaint. Nonetheless, we do want consumers to know that the lid of this model slow cooker is manufactured from tempered safety glass. So, if it is broken, it will decompose into small, relatively harmless pieces.

CPSC report 20130905-1621B-2147452350. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 29, 2013, sent to the company Jun 6, 2013, published by CPSC Jun 20, 2013

The product, in the report: portable slow cooker

a warning is required on this product foe excessive heat burn potential. it is almost impossible to pick up the product and getting burned such as I did. a call to the customer service dept resulted I a confirmation that the product produces “EXTREME” heat. Hamilton Beach portable slow cooker model 33156sz

Model
33156sz
UPC
4009433156
Serial number
820259317
Bought from
walmart, Florida
Bought
May 15, 2013, about then
Where
Sarasota, Florida: Home/Apartment/Condominium
Who was involved
Age 63, Male
The reporter’s relation to them
Self
As this report names them
Brand hamilton beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/19/2013) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance, we do not have record of the consumer contacting us. So, we cannot comment specifically with regard to the validity of this complaint. However, we do want consumers to know that this model slow cooker has insulated handles, and the metal surface of its body is marked with a “HOT SURFACE” hazard communication statement.

CPSC report 20130529-5099B-2147455703. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 22, 2013, sent to the company Apr 30, 2013, published by CPSC May 14, 2013

The product, in the report: 6 qt slow & go cooker

Hamilton Beach model 33165 slow cooker. ID #A4401DJ. Glass lid blew up while cooking. Glass blew throughout kitchen. Lid has latch device for transport. Latch not fastened. Was across kitchen washing dishes when lid blew with a loud pop.

Model
33165
Serial number
A4401DJ
Bought from
gift
Bought
Apr 1, 2011, about then
Where
Nampa, Idaho: Home/Apartment/Condominium
Who was involved
Age 63, Male
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/19/2013) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance, the customer did contact us and we replaced his slow cooker lid. However, we have not had an opportunity to examine his original lid. Consequently, we cannot comment specifically with regard to the validity of this complaint. However, we do want consumers to know that the lid of this model slow cooker is manufactured from tempered safety glass. So, if it breaks, it will do so in small, granular chunks as opposed to large, jagged shards.

CPSC report 20130422-6D3F5-2147456730. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Sep 11, 2012, sent to the company Oct 15, 2012, published by CPSC Oct 29, 2012

The product, in the report: 6 quart slow cooker

Caller purchased a 6 quart slow cooker in March, 2012.
She had just finished washing it on August 22nd, 2012, still had it in her hand when it just broke, She doesn’t remember what did happened, she was only aware that the index finger on right hand on the side in a triangle which is why the skin popped out and the pinkie then ring finger on the second joint, on her left hand were cut and she was bleeding.
Her ring finger on her left hand is remaining numb and she can’t straighten it and her pinkie on the left hand is sliced vertically as if a knife or cutting utensil dropped sliced and folded her skin, the cut is down to her first knuckle.
She cannot remember what happened, she remembers only that she was holding it one second and the next second it was lying in four pieces and she was bleeding profusely.
Caller’s 8yr old daughter called an ambulance and caller was transported to the nearby hospital emergency room where she was given strong pain medication and received 18 stitches total for the three fingers.
She was released later that night being advised that she would need to speak with a plastic surgeon within just a couple of days because they are not positive that they were able to repair it adequately.
She would ask that an investigator look at these slow cookers for weak spots or defects and recall them.
She has not contacted the manufacturer but does intend to contact them.

Model
33967
Serial number
A 5111DJ
Bought from
Amazon.com
Bought
Mar 15, 2012, about then
Where
Cedar Park, Texas: Home/Apartment/Condominium
Who was involved
Age 39, Female
The reporter’s relation to them
Self
As this report names them
made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(12/14/2012) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products. We try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 if they believe they have a product that needs to be replaced. While this consumer chose to remain anonymous in the CPSC database, we were contacted by a person whose account matches that given to the CPSC. We made arrangements to retrieve the slow cooker from this consumer for examination. Unfortunately, the earthenware crock was not returned to us. Only the metal base and glass lid of the slow cooker were returned. Neither of these showed any signs of malfunction. Earthenware crocks are susceptible to breakage as a result of impacts, and so we instruct consumers to handle crocks with care in our use & care guides.

CPSC report 20120911-034A7-1271457. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 11, 2012, sent to the company Jun 15, 2012, published by CPSC Jun 29, 2012

The product, in the report: 8 Qt Slow Cooker

The consumer was cooking a roast. It had been on 6 hours when he heard a loud ‘popping” noise and the lid shattered. He saw many online reports of the same thing ocurring. The screw that holds the glass lid to the plastic top is too tight. The manufacturer offered to provide a new lid free of charge. The consumer says the unit has only been used three times since they have had it.

Model
33182
Serial number
A1211DJ
Bought from
Walmart.com
Bought
Nov 10, 2011
Where
Stockbridge, Georgia: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/13/2012) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. The consumer has purchased a replacement lid at a discount from us. We have not examined the broken lid or otherwise verified the report. We disagree with the consumer’s conclusion that, “The screw that holds the glass lid to the plastic top is too tight.” Properly tempered glass can break for a number of reasons, and a trained expert must analyze the fragments of broken glass to determine the cause of breakage.

CPSC report 20120511-9967B-1248160. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 2, 2012, sent to the company May 11, 2012, published by CPSC May 25, 2012

The product, in the report: Slow Cooker

The consumer says that she placed a pot roast and liquid inside the slow cooker. Put it on high for one hour. She came back to check on it after the hour was over when she noticed the base was very hot. She looked underneath the cooker, the plastic bottom bubbled out and one of the legs started to cave in. The consumer unplugged the unit and removed the contents.

Model
33650
Serial number
B4679Z
Bought
Jan 1, 1998, about then
Where
Bridgeview, Illinois: Home/Apartment/Condominium
Who was involved
Age 71, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach (Proctor Silex), made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/13/2012) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences.
We have examined this consumer’s slow cooker and determined that, after 15 years, an internal heater loosened and contacted the bottom of the unit, which is specifically designed and manufactured using fire-resistant material.

CPSC report 20120402-A983E-1241105. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Dec 21, 2011, sent to the company Dec 29, 2011, published by CPSC Jan 13, 2012

The product, in the report: Hamilton Beach slow cooker Model number 33156SZ Series number F3211DJ

I was washing a newly purchased Hamilton Beach slow cooker before using. When I washed the lid I slid my hand over the inside of the lid to rinse it off and received a very deep cut approximately2 1/2 inches long to my left hand. The screw holding the knob on the lid was extremely sharp on the inside of the lid and caused the cut.

Model
33156SZ
Serial number
F3211DJ
Bought from
Walmart
Bought
Dec 1, 2011, about then
Where
Erie, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(1/18/2012) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products. We try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 if they believe they have a product that needs to be replaced.
Unfortunately, the consumer did not provide contact information, so we cannot follow-up with her. We do not have a record of this consumer contacting us about this incident.

CPSC report 20111221-09CE4-2147472180. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 17, 2011, sent to the company Dec 27, 2011, published by CPSC Jan 11, 2012

The product, in the report: Hamilton beach Slow Cooker model 33141

Preparing slow cooked roast in Hamilton Beach Slow Cooker model 33141. After cooking for 9 hours noticed sparking in the unit. Unplugged immediately.

Model
33141 type SC25
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/18/2012) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products. We try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 if they believe they have a product that needs to be replaced.

CPSC report 20111217-E2A27-2147472274. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 8, 2011, sent to the company Dec 16, 2011, published by CPSC Jan 3, 2012

The product, in the report: Hamilton Beach Slow Cooker

The consumer stated that her slow cooker had the glass shatter after she used it for 5 hours cooking ribs. The product is electric powered. The consumer is unsure of what setting is was on. The consumer feels that there is a design flaw of not enough venting that caused this to happen. The consumer feels that the gasket where the glass top is prevents the air to escape the cooker. The consumer was not harmed or injured by the product.
The consumer did not call the fire department after the incident took place and the product did not damage her home. The product has not charring or cinge marks. The consumer called the firm about the issue today and was told that the firm would send her a new lid. The consumer was outside when the incident happened so was not present when it happened but there was glass all over her kitchen. The consumer has yet to call the retailer.

Model
33169
Serial number
F3301DJ
Bought from
Bed Bath & Beyond, North Carolina
Bought
Dec 15, 2010, about then
Where
Burgaw, North Carolina: Home/Apartment/Condominium
Who was involved
Age 47, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/18/2012) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences.
We have not been able to examine the product and verify the report. We want consumers to know that the glass lid on all of our slow cookers is “tempered,” which increases its strength and, in the extremely rare event of breakage, creates small cubes instead of slivers or shards. Furthermore, the design of every slow cooker glass lid sold by Hamilton Beach must pass a proprietary thermal shock test. In addition, we subject our glass lids to proprietary impact testing. As a result of our unique testing and product specifications, we are extremely confident in the safety, quality and durability of the glass lids used in our slow cookers.

CPSC report 20110908-FBF32-1200421. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Hamilton Beach slow cookers

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