West Bend microwave ovens
5 reports to CPSC, the latest made Jan 11, 2018. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 5reports to CPSC
- Jan 11, 2018the latest report was made
- May 12, 2015the earliest
- 2with the company’s comments
- Brand
- West Bend
- Makers
- Focus Products Group International, LLC and MIDEA USA, INC.Makers, importers or sellers, as the reports name them
- Product
- Microwave ovensCPSC’s product type: Microwave Ovens (code 264), in Kitchen: Appliances
Other ways the reports write the brand (2)
“West Band” and “West Bend Microwave Oven”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| January 2018 | 1 |
| March 2017 | 1 |
| January 2017 | 1 |
| October 2016 | 1 |
| May 2015 | 1 |
How badly anyone was hurt
- First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
- Hurt, no treatment 2 CPSC: Injury, No First Aid or Medical Attention Received
- Hurt, care not known 1 CPSC: Injury, Level of care not known
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
First aid Made Jan 11, 2018, sent to the company Jan 30, 2018, published by CPSC Feb 13, 2018
The product, in the report: Black, Electric, 19.5” x 11”, Microwave Oven
I put a plastic bowl in my West Bend Microwave oven for 32 seconds. When I put my hand in to retrieve the bowl, my finger accidentally rubbed up against a metal plate on the right side and was burned.
- Model
- EM925AJW-P1
- UPC
- 04021805004499
- Serial number
- 04021805004499
- Bought from
- Walmart, Arizona
- Bought
- Dec 1, 2015, about then
- Where
- Safford, Arizona: Home/
Apartment/ Condominium - Who was involved
- Age 55, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand West Bend Microwave Oven, made or sold by Focus Products Group International, LLC
- How badly, in CPSC’s words
- Injury, First Aid Received by Non-Medical Professional
-
Hurt, no treatment Made Mar 29, 2017, sent to the company May 26, 2017, published by CPSC Jun 12, 2017
The product, in the report: counter top microwave
The consumer set the microwave for 3 minutes and once it was done he opened the door and reached in for his food. Immediately after opening the door the consumer said the microwave turned on and began to run. The consumer closed the door and noticed that the microwave shut off. When he opened the door again the microwave turned back on and he then closed the door and unplugged the microwave.
The consumer said he uses the microwave 10 times a day.
No prior incident.
The consumer plans to contact the firm.
The consumer found another report on www.saferproducts.gov for the same problem.
The consumer indicated that since the incident occurred he feels a tingling sensation in his right hand, the hand he used to reach in the microwave. He also said that he has had a headache and he feels a tingling sensation in his genitals.
- Model
- EM925AJW-P2
- UPC
- Unknown
- Serial number
- Unknown
- Bought from
- Walmart, Virginia
- Bought
- Aug 1, 2015, about then
- Where
- Haymarket, Virginia: Home/
Apartment/ Condominium - Who was involved
- Age 51, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand West Bend, made or sold by Focus Products Group International, LLC
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made Jan 17, 2017, sent to the company Apr 3, 2017, published by CPSC Apr 17, 2017
The product, in the report: Countertop Microwave
Consumer is reporting that the microwave started operating again after it completed the cycle of heating the contents she placed inside. She stated that she reached inside to pick up the cup of coffee when the incident occurred. She thought that she probably had pressed something by mistake and tried again but the same thing happened.
The manufacturer was contacted and she was advised that the information she provided would be sent to the appropriate person.
Consumer feels that this product is unsafe and should be reported.
- Model
- em925ajw-p1
- UPC
- 14013060553
- Serial number
- unknown
- Bought from
- walmart, Michigan
- Bought
- Mar 29, 2014
- Where
- Alpena, Michigan: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand West Band, made or sold by Focus Products Group International, LLC
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, no treatment Made Oct 20, 2016, sent to the company Oct 28, 2016, published by CPSC Nov 14, 2016
The product, in the report: Consumer level 900 watt microwave oven - Keeps running when door is open.
We bought a West Bend Microwave model #EM925AJW-P1. It keeps running even when the time is up and the door is open. All buttons including the stop button work but when you open the door it spontaneously switches on. We often have kids in our home. We are afraid of them burning themselves so we removed the microwave from our kitchen. We contacted West Bend and gave them the serial number. They informed us it is not under a recall notice and they won’t refund any of our money nor replace it. We just bought it last year, but they say because it was MANUFACTURED more than a year ago the warrantee is no good.
(My hands and forearms tingle like a sunburn from putting it inside to get the bowl of soup out that was in it.)
- Model
- EM925AJW-P1
- Serial number
- 13114029874
- Bought from
- Wal Mart
- Bought
- Nov 15, 2015, about then
- Where
- Unspecified: Home/
Apartment/ Condominium - Who was involved
- Age 52, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand West Bend, made or sold by Focus Products Group International, LLC
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
Hurt, care not known Made May 12, 2015, sent to the company Jun 3, 2015, published by CPSC Jun 17, 2015
The product, in the report: West Bend Microwave 900 Watt, Med size, Red in color with red/ Black door. FCC ID RSFXM925AYY, Number in UPC Code box below shows as barcode on rear microwave bottom R, Serial number box below was filled with what showed as Listed number on microwave, no serial # showed only model number. Phone number on product was 800-842-1289. Microwave is a 120 vac, 60 Hz, 1350 W and 900 Watts.
Microwave would start running when the door was opened. I called West Bend about the situation on 05/12/2015 and was told told to get rid of it and buy a new one. West Bend: Model # EM925AJW-P2, FCC ID: RSFXM925AYY, Date Code 1319
Wife opened microwave after timer rang, opened door wheel continued to turn and coffee was moving around on glass turntable. Could still hear microwaves, While only few seconds she reached in quickly to grab coffee cup and was slightly burned on hand and lower wrist and arm by microwaves. Skin was only lightly reddened on skin, did not require ER trip. After slight reddening went away still had sensation of being burnt. Did go away.
- Model
- EM925AjW-P2
- UPC
- 03731301000433
- Serial number
- S4NjE214180
- Bought from
- Walmart or Target
- Bought
- Jun 22, 2013, about then
- Where
- Canton, Ohio: Home/
Apartment/ Condominium - Who was involved
- Age 50, Female
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand West Bend, made or sold by MIDEA USA, INC.
- How badly, in CPSC’s words
- Injury, Level of care not known
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.