Sharp microwave ovens

72 reports to CPSC, the latest made Sep 7, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 30, 2026.

72reports to CPSC
Sep 7, 2026the latest report was made
Jun 24, 2011the earliest
65with the company’s comments

Brand: Sharp
Maker: SHARP ELECTRONICS CORPORATIONMakers, importers or sellers, as the reports name them
Product: Microwave ovensCPSC’s product type: Microwave Ovens (code 264), in Kitchen: Appliances

Other ways the reports write the brand (6)

“Sharp Carousel”, “Sharp Electronics”, “SHARP Carousel (with) Smart and Easy Touch Screen”, “SHARP Carousel Microwave model R-315JS-F, Serial # 043387, F”, “Sharp Carousel R-309YV” and “Sharp Microwave Drawer”

By month

6 reports from October 2025 to September 2026; the most in January 2026, 2. 66 earlier reports, since June 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
September 2026	1
August 2026	1
May 2026	1
March 2026	1
January 2026	2
December 2024	1
August 2024	2
March 2024	1
July 2023	1
November 2022	2
July 2022	2
August 2021	1
September 2020	1
June 2019	1
March 2019	1
March 2018	1
November 2017	1
September 2017	1
June 2017	1
May 2017	1
April 2017	1
February 2017	1
January 2017	1
October 2016	1
July 2016	2
June 2016	1
May 2016	1
April 2016	1
January 2016	3
October 2015	1
September 2015	1
August 2015	1
April 2015	1
March 2015	1
February 2015	1
January 2015	1
December 2014	1
November 2014	1
April 2014	1
March 2014	1
January 2014	1
November 2013	2
September 2013	2
March 2013	2
February 2013	1
January 2013	1
September 2012	2
July 2012	2
June 2012	1
May 2012	2
March 2012	2
December 2011	1
October 2011	2
September 2011	2
July 2011	1
June 2011	1

How badly anyone was hurt

Seen by a doctor or nurse 3 CPSC: Injury, Seen by Medical Professional
First aid 3 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 4 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 56 CPSC: Incident, No Injury
No incident, no one hurt 1 CPSC: No Incident, No Injury
Not said 5 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 30, 2026. Updated daily.

No one hurt
Made Sep 7, 2026, sent to the company Sep 10, 2026, published by CPSC Sep 24, 2026

The product, in the report: White Sharp Carouselmicrowave

I was heating up food in my Sharp microwave and it sounded like it was about to explode. I went over to it and saw flames coming out of the side of it.

Model
SMC1461HW
Serial number
M23Y2017831
Where
Erie, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/16/2026) SHARP ELECTRONICS CORPORATION: The consumer contacted Sharp in mid-August with her concerns and provided a video of the interior cavity where the incident occurred. After reviewing a video provided by the consumer, our technical staff concluded that there were multiple instances where food specks could be seen on the cavity walls. Based on the information provided, we believe that arcing may have occurred in the waveguide channel at the top of the oven cavity. Arcing occurs at the waveguide cover due to buildup of food and lack of proper cleaning.
When arcing happens in the oven cavity it is completely contained and the arcing will cease immediately when the cooking operation is stopped. If arcing continues to the point that internal temperatures exceed specific limits, the unit is designed with safety devices which automatically turn off the oven to minimize any risk of heat transfer outside of the appliance cavity. This would be a fail-safe condition that does not present a safety hazard.
Additionally, the product has been evaluated to applicable UL safety standards and successfully passes the UL fire containment test, which is designed to verify that any ignition of food within the cooking compartment remains contained within the unit until it self-extinguishes.
While this unit was out of warranty, the consumer was offered a pro-rated price on a new unit, which she accepted. The new unit was delivered to the consumer on September 5, 2026.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available from 8am – 6pm Central Time Monday through Friday and 9am – 2pm Central Time Saturday and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20260907-BE406-2147310445. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 3, 2026, sent to the company Aug 18, 2026, published by CPSC Sep 2, 2026

The product, in the report: Sharp 24 inch built-in smart microwave convection drawer.

Our Sharp microwave oven drawer that is less than two years old began to run and cook, and then became non-responsive while continuing to run. It did this while food was in it. I could not stop it, and could not open the drawer. The only way to stop this built in unit from running was to access behind the unit and unplug it. After attempting to reboot it, it continued to have similar erratic and unusual functions. It risked fire an overheating or burning out the magnetron.

Model
SMD2499FSA
Serial number
203674
Bought from
BEST BUY
Bought
Sep 10, 2024
Where
Sedona, Arizona: Home/Apartment/Condominium
Who was involved
Age 65, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/19/2026) SHARP ELECTRONICS CORPORATION: Even though the control panel did not function for the operator, any cooking cycle would end as normal either using a preprogrammed timer countdown or by using the average humidity sensor to determine amount of moisture in the cavity. The Stop button on the unit not working would not cause the unit to continue cooking until it burns out the magnetron or any other internal components. The Stop button not working only prevents the user from manually interrupting the selected cooking cycle. Additional safety features of the unit include:
• Magnetron Thermal Cut-Out: If the magnetron exceeds its predetermined temperature threshold, the thermal cut-out automatically interrupts power to the unit, preventing overheating and potential damage.
• Oven Thermal Cut-Out: If the oven cavity reaches a high-temperature threshold, the thermal cut-out disconnects power to the unit, providing an additional layer of over-temperature protection.
• Fire-Containment Design: The microwave is fully enclosed within a metal cabinet. In the unlikely event of a fire, the enclosure is designed to contain the fire within the unit and is certified to applicable UL fire-containment standards.
The consumer called the service call center on August 3, 2026, and the agent walked the consumer through the troubleshooting procedure, which did not replicate the issue. The consumer felt that the problem was intermediate and the unit was working fine. Sharp service followed up with the customer on August 11, 2026, who said he was still satisfied with the performance of the unit and asked for the case to be closed.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available from 8am – 6pm Central Time Monday through Friday and 9am – 2pm Central Time Saturday and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20260803-C20B1-2147312942. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 6, 2026, sent to the company May 8, 2026, published by CPSC May 22, 2026

The product, in the report: Sharp Microwave Model SMD2470AS -YD. Microwave oven DrawrBlack operator panel, silver metal door border. Built in, no handle CCY SS 24 1.2 CF 1000w

Using a Sharp built in Microwave in “Keep Warm” mode on an egg dish. After 10 minutes the house filled with smoke, microwave was sparking with flames. Microwave is destroyed, Sharp will not adequately address the issue

Model
SMD2470AS-YD
Serial number
709903
Bought from
Ferguson, California
Bought
Apr 18, 2021, about then
Where
La Jolla, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/20/2026) SHARP ELECTRONICS CORPORATION: Based on the information provided, including photos of the food cavity provided by the consumer, it appears the length of cook time was too long, causing the food to dry out and eventually char. This would indicate operator error. The microwave drawer has two safety devices for an overheating situation and will fail safe.
The consumer contacted Sharp regarding the issue and was offered a pro-rated exchange unit. Even though the unit is out of warranty and not repairable, the consumer declined.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available from 8am – 6pm Central Time Monday through Friday and 9am – 2pm Central Time Saturday and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20260506-3C545-2147319700. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Mar 2, 2026, sent to the company Mar 5, 2026, published by CPSC Mar 19, 2026

The product, in the report: It is a Sharp 2.2 cu. ft. 1200W Stainless Steel Countertop Microwave Oven. The model is SMC2265KS. The serial number is M24Z14 18080. It was purchased from Lowes in May 2025.

I was making a cake based treat in my microwave that I make regularly. I went out side for 10 minutes to do some yard work. When I reentered the house, it was completely filled with smoke to the point it was hard to breathe. I raced around the house for 2-3 minutes trying to figure out what was on fire, before I discovered the microwave had overheated and failed to shut off. Microwaves have safety features that would never let a microwave get to this point and would shut off. MINE DID NOT. It got so hot it melted the plastic insert the tray sits on and the tray fused to the insert. The inside is destroyed. I immediately unplugged the unit and got it out of the house. Opened all the windows and put fans around to clear the smoke. I opened a claim with Sharp, case number [REDACTED], on a warranty claim as it’s within it’s 1 year warranty. Sharp took 5 days to “evaluate” and has claimed I made the cake wrong and they are denying my claim. Ludicrous. They nearly burned down my house and tell me their product’s failure was because I was making a cake treat, I’ve made dozens of times before, caused the microwave’s failure.

Model
The model is SMC2265KS.
Serial number
The serial number is M24Z14 18080
Bought from
Lowes, Washington
Bought
May 14, 2025
Where
Lynnwood, Washington: Home/Apartment/Condominium
Who was involved
Age 55, Male
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20260302-F918D-2147323080. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 26, 2026, sent to the company Feb 9, 2026, published by CPSC Feb 24, 2026

The product, in the report: Sharp microwave drawer, 24 inch, 1.2 cubic ft

While the microwave was in normal operation, it spontaneously malfunctioned and caught fire. There were visible sparks, smoke, and melted plastic rising from inside the unit. The sparks and smoke originated from within the cooking compartment, specifically from the side area above where food is placed.
At the time of the incident, we were reheating approximately one cup of pasta in a microwave-safe bowl. The microwave was set to regular high mode and had been running for less than one minute when the event occurred. There was no misuse, no metal, no oversized load, and no deviation from standard, intended use.
Upon observing the sparks and smoke, I immediately unplugged the microwave and used a wet dishcloth to extinguish the combustible material. Thankfully, there were no physical injuries, and property damage was limited to the dish towel used to stop the fire. However, this outcome was due solely to immediate intervention; the situation presented a clear and serious fire and safety hazard.
My son, my husband, and I witnessed the incident. The microwave drawer is installed in a cabinet designed specifically for a built-in microwave and was installed by a professional contractor. The unit was used and maintained appropriately at all times.
This incident was clearly the result of a faulty product. A household microwave should never emit sparks, smoke, or melting internal components during routine reheating, nor should it pose a fire risk to consumers using it exactly as intended.

Model
SMD2470AS
Serial number
147841
Bought from
Amazon.com
Bought
Jun 30, 2016
Where
Los Gatos, California: Home/Apartment/Condominium
Who was involved
Age 12, Male
The reporter’s relation to them
My Child
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/19/2026) SHARP ELECTRONICS CORPORATION: Based on the information provided, we believe that arcing may have occurred in the waveguide channel at the top of the oven cavity. When arcing happens in the oven cavity it is completely contained and the arcing will cease immediately when the cooking operation is stopped. If arcing continues to the point that internal temperatures exceed specific limits, the unit is designed with safety devices which automatically turn off the oven to minimize any risk of heat transfer outside of the appliance cavity. This would be a fail-safe condition that does not present a safety hazard.
This unit was manufactured in March 2016 and is well outside of the warranty period. The customer was referred to an authorized service provider to inspect the product and determine the root cause of the reported arcing condition. To date, we have not received any follow-up information from the customer regarding the servicer findings.
Additionally, the product has been evaluated to applicable UL safety standards and successfully passes the UL fire containment test, which is designed to verify that any ignition of food within the cooking compartment remains contained within the unit until it self-extinguishes.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available from 8am – 6pm Central Time Monday through Friday and 9am – 2pm Central Time Saturday and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20260126-BB11A-2147324209. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 24, 2026, sent to the company Jan 28, 2026, published by CPSC Feb 13, 2026

The product, in the report: Sharp Carousel 1.6 cu ft microwave oven, 5 years old, mfg date of August 2020.

5 year old Sharp microwave oven starts up when opening the door to place an item inside, with no prior touching of the control pad surface. The fan blows and the turntable rotates. Not sure if the magnitron powers up because I dont want to find out that it is. I closed the door immediately. This has happened 3 times in about 15 attempted uses.

Model
SMC1662DS
Serial number
M2082579878
Bought from
Lowes, in store
Bought
Jan 10, 2021
Where
Franklin, Wisconsin: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/4/2026) SHARP ELECTRONICS CORPORATION: The microwave safety interlock circuit and software are designed so that it is not possible for a cooking operation to begin unless the door is first opened and then closed, time must be entered on the control panel and the START key pressed. Even in the event that the unit operated, this condition would not present a safety hazard for the user because there are both magnetron and cavity thermal fuses that would disable the microwave should it overheat. It is likely this is a misadjusted or sticking interlock switch. In this case only the cooling fan, oven light, and turntable would operate, not the high voltage section powering the magnetron.
The consumer did not contact Sharp regarding the issue.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available from 8am – 6pm Central Time Monday through Friday and 9am – 2pm Central Time Saturday and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20260124-7163A-2147324248. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 1, 2024, sent to the company Dec 9, 2024, published by CPSC Dec 23, 2024

The product, in the report: Sharp countertop microwave

Sharp Microwave model SMC0912BS, will turn on and off by itself.

Model
SMC0912BS
Serial number
M2338389139
Bought from
Lowes
Bought
May 1, 2023, about then
Where
Saint James, Missouri: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20241201-36E4C-2147334934. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 30, 2024, sent to the company Sep 9, 2024, published by CPSC Sep 23, 2024

The product, in the report: Sharp Carousel Black Stainless Countertop Microwave Oven SMC1452CH 1.4 cu ft 1100watts

SHARP SMC1452CH Carousel 1.4cuft 1100 watt Microwave purchased mid-2020 from Lowes. Home Improvement. At least twice in past year magnetron continues to operate and heat food after timer stops after turntable stops and after interior light goes out creating risk of fire if user is unaware of continued heating in the dark microwave or has left the area.
Microwave was set on half power and 4mins to reheat 2nd portion of pre-packaged cardboard tray of [REDACTED] chicken cobbler. Saran Wrap was over unsealed original clear food covering and cardboard tray. Started micro left area for 9 mins and returned to micro still buzzing loudly, timer had stopped, time of day displayed and interior was dark. This time was able to take video of magnetron buzzing, dark interior and pressing keypad STOP button several times without result. Video also shows door opening with Saran Wrap covering raised by steam at 3inch height over food tray with lots of steam and/or smoke rolling out of micro. Photo of food tray shows original clear cover and sticker melted away/ burned off due to heating malfunction. Not in video: Closing the door caused the magnetron buzzing to restart yet keypad had not been pressed, interior was dark and turntable did not rotate. Interior bulb lights normally before and after malfunction.
Micro must be unplugged and wait couple mins so the keypad functions again. It appears the internal electronics and/or door latch malfunction intermittently.
Second issue: Since purchased new in 2020 the micro door is difficult to pull open as the latch is very tight. Latch is so tight the microwave pulls forward an inch or so each time door handle is pulled. This creates risk of burns due to spills when a heated liquid is inside micro.

Model
Carousel SMC1452CH
UPC
0 74000 62020 9
Serial number
340a848691407211200029
Bought from
Lowe’s Home Improvement
Bought
Sep 18, 2020, about then
Where
Morgantown, West Virginia: Home/Apartment/Condominium
Who was involved
Age 48, Male
The reporter’s relation to them
Self
As this report names them
Brand SHARP, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/24/2024) SHARP ELECTRONICS CORPORATION: “The microwave safety interlock circuit and software are designed so that it is not possible for a cooking operation to begin unless the door is first opened and then closed, time must be entered on the control panel and the START key pressed. Even in the event that the unit operated, this condition would not present a safety hazard for the user because there are both magnetron and cavity thermal fuses that would disable the microwave should it overheat. It is likely this is a misadjusted or sticking interlock switch. In this case only the cooling fan, oven light, and turntable would operate, not the high voltage section powering the magnetron.
Sharp attempted to contact the customer several times to obtain more detail but there was no response.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 8am – 6pm Central Time Monday through Friday and 9am – 2pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).”

CPSC report 20240830-E61BB-2147336842. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 12, 2024, sent to the company Aug 21, 2024, published by CPSC Sep 5, 2024

The product, in the report: Sharp microwave

I was defrosting a steak and it was done and the timer read 0.0. I had to leave for about 20 minutes and before I left the steak was cold. I had shut the door on the microwave and when I came back the steak was cooked and completely ruined. I couldnt believe this happened so I ran an experiment. I filled a ceramic mug with water and measured the temperature and then put the cup in the microwave for a few minutes. I didnt punch any buttons and the display read 0.0. The water was 72 degrees before I put it in the microwave and after a few minutes it was 140F. I understand that there is an interlock to prevent this from happening but it did. The microwave was on and heating water when it was off with the door shut.

Model
Smch1452ch
UPC
074000620209
Serial number
M2084447138
Where
Montevallo, Alabama: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20240812-4E39D-2147337263. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 10, 2024, sent to the company Mar 14, 2024, published by CPSC Mar 28, 2024

The product, in the report: Sharp Carousel countertop microwave. Model SMC0912BS, Serial Number M1841851803. DHHS CODE: 1430448-000. FCC ID: [REDACTED]

Countertop Sharp Microwave Model SMC0912BS turned on by itself. I was standing in front of the microwave yesterday and it happened again today while I was in the next room. There was nothing in the microwave. No injuries occurred although I am assuming it turned itself on while we were away most of the day today. It was not used by us today (10 March 2024).

Model
SMC0912BS
Serial number
M1841851803
Bought from
Lowe’s
Bought
Jan 1, 2022
Where
Sun City, Arizona: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Sharp Carousel, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/15/2024) SHARP ELECTRONICS CORPORATION: The condition described by the consumer may have been caused by a sticking motor relay. In that case it is possible for the turntable motor, cooling fan and oven light to turn on intermittently. However, the safety interlock circuit is designed so that it is not possible for a cooking operation to begin unless the door is closed, time is entered on the control panel and the START key is pressed. Even in the event that the unit operated for an extended period of time, this condition would not present a safety hazard for the user.
The consumer contacted Sharp regarding the issue and was offered a pro-rated exchange unit.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20240310-C3C24-2147340470. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jul 5, 2023, sent to the company Jul 7, 2023, published by CPSC Jul 21, 2023

The product, in the report: Sharp - Carousel 1.5 Cu. Ft. Mid-Size Microwave - White Model: SMC1585BW SKU: 5745706

I just purchased a combination microwave/convection oven. The top of the unit gets to 214 degrees F. I burned my fingers because I did not know it was hot. Very dangerous!

Model
SMC1585BW
UPC
7400061993
Serial number
505482
Bought from
Best Buy
Bought
Jun 7, 2023, about then
Where
San Diego, California: Home/Apartment/Condominium
Who was involved
Age 75, Male
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/10/2023) SHARP ELECTRONICS CORPORATION: The information provided by this report is not sufficient to make any determination regarding the consumers claim. However, the microwave/convection oven model SMC1585BW complies with the UL 923 Standard for Safety with respect to maximum acceptable surface temperatures when installed in accordance with the instructions provided with the unit.
We suggest the consumer contact Sharp to provide additional details to help investigate and resolve their concern. Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20230705-BD5FA-2147346598. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Nov 27, 2022, sent to the company Nov 29, 2022, published by CPSC Dec 13, 2022

The product, in the report: Sharp microwave (under counter, drawer type)

Turned on microwave for 30 seconds to melt chocolate chips in a microwave safe glass bowl. Within a few seconds it made a lot of noise - buzzing, grinding, arcing. After 14 seconds I opened the door and it was smoking. It smelled like burnt wire/electrical insulation. I unplugged it and haven’t used it since. There is a class action suit for this specific microwave for the same problem: [REDACTED]

Model
SMD2470ASY
Serial number
185200
Bought from
Spencer’s TV and appliance, Arizona
Bought
Jun 21, 2017
Where
Phoenix, Arizona: Home/Apartment/Condominium
Who was involved
Age 56, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(12/6/2022) SHARP ELECTRONICS CORPORATION: Based on the information provided, we believe that arcing may have occurred in the waveguide channel at the top of the oven cavity. When arcing happens in the oven cavity it is completely contained, and the arcing will cease immediately when the cooking operation is stopped. If arcing continues to the point that internal temperatures exceed specific limits, the unit is designed with safety devices which automatically turn off the oven to minimize any risk of heat transfer outside of the appliance cavity. This would be a fail-safe condition that does not present a safety hazard for the user.
The consumer has communicated with Sharp and reported the issue. Sharp has advised the consumer to submit a claim form so that Sharp can determine whether the consumer qualifies for benefits under a settlement related to the product. Sharp has provided the consumer with information on the claim filing process and is awaiting the consumer’s claim submission. Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20221127-FB8A2-2147352369. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 15, 2022, sent to the company Nov 22, 2022, published by CPSC Dec 7, 2022

The product, in the report: Sharp Microwave

Purchased a Sharp, over the counter microwave in July of 2021. Noticed the sides and door were rusting. Upon closer inspection, it appears there are gaps and pars of the sides and bottom are not sealed.sealed

Model
SMC1131CW
Serial number
D150480160
Bought from
Sam’s Club
Bought
Jul 31, 2021
Where
Cohoes, New York: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/5/2022) SHARP ELECTRONICS CORPORATION: The customer contacted Sharp and reported the issue. It was determined that the corrosion in the seam of the oven cavity floor may have been caused by the use of harsh cleaning chemicals. The condition of the unit did not present a safety hazard as there was only superficial damage to the painted surface, the steel oven cavity remains completely intact.
The consumer was offered a comparable replacement unit at no cost to resolve the matter, however she declined because a white model was not available for shipment.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20221115-D6343-2147352645. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 20, 2022, sent to the company Jul 25, 2022, published by CPSC Aug 8, 2022

The product, in the report: Sharp Carousel microwave oven, white. Model number R-459YW. Serial number D530030087.

For several years, I’ve used my Sharp R-459YW microwave oven to heat up soup, make popcorn, heat frozen meals, etc. On July, 15, 2022, I had just heated soup. After that, I attempted to make microwave popcorn. About one minute into the process, I smelled a burnt electronics smell and heard a crackling “static” sound. I approached the front of the microwave oven and saw the interior light flickering as the crackle continued. So, I stopped the cooking process and looked inside. Smoke drifted out after the door was opened. On the right wall of the interior, there was a charred burn mark to the top. The wall looked melted in one area. There was a strong burnt electronic smell, too. Fearing a fire hazard, I unplugged the unit.
I believe if the cooking proceeded unattended, the oven would have caught fire. No fuse or other protection was triggered before I stopped the cooking.

Model
R-459TW
Serial number
D530030087
Where
West Palm Beach, Florida: Home/Apartment/Condominium
Who was involved
Age 58, Male
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/3/2022) SHARP ELECTRONICS CORPORATION: Based on the information and photos provided, we believe that this arcing incident may have been the result of the popcorn being overcooked and burning due to an improper setting (user error) or there may have been other factors involved such as an accumulation of food spatter on the waveguide cover. When arcing and burning occurs in the oven cavity it is completely contained, and the arcing will cease immediately when the cooking operation is stopped. If arcing continues to the point that internal temperatures exceed specific limits, the unit is designed with safety devices which automatically turn off the oven to prevent overheating of components. This would be a fail-safe condition that does not present a safety hazard for the user. We suggest the consumer contact a Sharp Authorized Servicer to arrange for a product evaluation. Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20220720-1F4BA-2147354858. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 6, 2022, sent to the company Jul 15, 2022, published by CPSC Jul 29, 2022

The product, in the report: Sharp microwave SMC1662DS

I was heating up a cup of coffee in my microwave using the 30 second button and within about 10 seconds it started flashing and smoking. There were no injuries or damage because I was right there and turned it off immediately.
Microwave could start on fire, causing significant damage to people and property

Model
SMC1662DS
Serial number
M1920620529
Bought from
Walmart
Bought
Apr 29, 2019
Where
Taunton, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 61, Female
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/19/2022) SHARP ELECTRONICS CORPORATION: Based on the information provided, we believe that arcing occurred in the oven cavity due to food splatter build-up on the waveguide cover. It is recommended that foods be covered when cooking or reheating to prevent spattering. Proper cleaning of the waveguide cover per the instructions provided in the user manual is important. The waveguide cover must be kept clean to assure good oven performance.
When arcing happens in the oven cavity it is completely contained, and the arcing will cease immediately when the cooking operation is stopped. If arcing continues to the point that internal temperatures exceed specific limits, the unit is designed with safety devices which automatically shut off the oven to prevent overheating. This would be a fail-safe condition that does not present a safety hazard for the user. We suggest the consumer contact Sharp for further assistance.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20220706-1B3EA-2147355185. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 3, 2021, sent to the company Aug 6, 2021, published by CPSC Aug 20, 2021

The product, in the report: Sharp Carousel Microwave model SMC1131CW, White, approx. 15x12x20 inches, Countertop model, manufactured March 2019. We luckily unplugged the product before any fire or damage. The product is spotlessly clean and well-cared for with low usage.

I found my Sharp Carousel Microwave model SMC1131CW extremely hot to the touch while it had not been in use for many hours and was not “on” at the time. All surfaces inside and outside were very hot.

Model
SMC1131CW
Serial number
D930510529
Bought from
Best Buy, Massachusetts
Bought
May 19, 2019
Where
Nantucket, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 56, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/9/2021) SHARP ELECTRONICS CORPORATION: The information provided by this report is not sufficient to make any determination regarding the cause of the consumers claim. However, if internal temperatures exceed specific limits, the unit is designed with safety devices which automatically turn off the oven to minimize any risk of heat transfer outside of the appliance cavity. This would be a fail-safe condition that does not present a safety hazard for the user.
We suggest the consumer contact Sharp to provide additional details to help investigate and resolve their concern. Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20210803-7FE0D-2147361410. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 16, 2020, sent to the company Oct 8, 2020, published by CPSC Nov 10, 2020

The product, in the report: Sharp Medium size microwave oven, Carousel model of Sharp Corp., ;modelSMC0912BS, Serial # M1862072728, manufacture date June, 2018 Model Carousel, SMC0912BS

On 99-15-20 we used our microwave to heat some leftovers. A half hour later I went back to the alcove where the microwave is located and it was running again, with zeroes for time on the display. I tried all the buttons and the only way it would shut off was to open the door or unplug the unit. To me this constitutes a fire hazard if something is left in the microwave and it runs a long time. I contacted Sharp about the problem and they claim there are no recalls and they don’t have a remedy for me. The case number is [REDACTED] and I was told someone would call but no one has as of now. The unit was a Sharp, Model # SMC0912BS, Serial Number M1862072728.

Model
Carousel, SMC0912BS
Serial number
M1862072728
Bought from
Lowes
Bought
Aug 1, 2018
Where
Reva, Virginia: Home/Apartment/Condominium
Who was involved
Age 75, Male
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/15/2020) SHARP ELECTRONICS CORPORATION: The condition described by the consumer may be caused by a misadjusted door switch. In this case it is possible for the oven light, the turntable and the cooling fan to turn on intermittently. However, the safety interlock circuit is designed so that it is not possible for a cooking operation to begin unless the door is closed, time is entered on the control panel and the START key is pressed. This condition would not present a safety hazard for the user, even if the unit operated for an extended period.
The consumer contacted Sharp regarding the issue and was provided with a replacement unit to resolve the matter.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277)

CPSC report 20200916-F3154-2147369754. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 11, 2019, sent to the company Jun 24, 2019, published by CPSC Jul 9, 2019

The product, in the report: Sharp Microwave Oven Drawer

My mother in law, [REDACTED], was typing on the microwave’s open key pad and the pad closed on her finger, wedging it inside the unit between the pad and top of the microwave. She was unable to get her finger out of the microwave. After significant pulling, her finger came free. She injured her finger as a result.

Model
SMD2470AS
Serial number
506219
Bought from
Build.com
Bought
Sep 1, 2018, about then
Where
Darnestown, Maryland: Home/Apartment/Condominium
Who was involved
Age 73, Female
The reporter’s relation to them
Other Relative
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/8/2019) SHARP ELECTRONICS CORPORATION: Instructions provided on page 8 of the operation manual for this product state “The keysheet is hidden behind the control panel door on the top front face of the unit. To open, simply pull the front top edge down until the key sheet is in full view. To close, push the panel upward to the closed position. The panel will be secured by magnetic latches in both open and closed positions.”
If the door is operated by pulling and pushing the front top edge as instructed, it is not possible for the user’s finger to be in the path of the closing door. If the user’s finger is in the path of the closing door, it would not be possible for the magnetic latch to engage in the closed position and when the finger is removed the door will return to the full open position. Proper operation of the control panel door does not present a safety hazard.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20190611-3780A-2147380471. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 4, 2019, sent to the company Mar 12, 2019, published by CPSC Mar 26, 2019

The product, in the report: Size is 20.5W by 12.25H by 17.75D

My Sharp microwave model R-308HK has melted plastic near the LCD readout on the outer surface of the microwave covering. I am witnessing a burn smell from the inside of the microwave. I don’t know whether to use it or not. It is still working. We used it for 25 seconds when we witnessed a burning smell inside. We just heated a cup of coffee for 20 seconds and there is no smell now. I feel this microwave is a trap for consumers with a risk for fire because some consumers may continue using this product after burn smell because they might think their smell came from the food and it isn’t.

Model
R-308HK
Serial number
16208
Bought from
Sears, Michigan
Where
Avoca, Michigan: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/25/2019) SHARP ELECTRONICS CORPORATION: Sharp cannot determine what may have occurred with his product based on the limited information provided in this report. However, in the abnormal case that internal temperatures should exceed specific limits, the unit is designed to automatically shut down to prevent overheating of components. This would be a fail-safe condition that does not present a safety issue for the user.
The consumer contacted Sharp to report the problem and was advised to stop using the product and contact the local authorized service center for an evaluation.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20190304-0CCDC-2147382381. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 22, 2018, sent to the company Jun 29, 2018, published by CPSC Jul 16, 2018

The product, in the report: Drawer microwave installed in the custom cabinetry

On the day in question my wife was heating up a cup of coffee in the Sharp Insight-Pro drawer microwave. Suddenly there was a strange noise and the microwave stopped working and the display panel went dark. Shortly thereafter my wife noticed smoke issuing from the top of the microwave near the display. I went and turned the power off at the breaker (it had not been tripped by the incident). Even with no power to the unit the smoke continued to increase. When it was obvious that there was a fire inside the unit, I unscrewed it from the cabinet and with my wife’s help we carried the unit out onto an outside concrete porch. Smoke continued to increase in volume and it was apparent that the fire was still active and increasing in intensity. With the aid of a power driver I was able to unscrew all the cabinet cover retaining screws and slide the cover off. The back of the microwave area was in flames. I extinguished the flames with a garden hose and waited for the unit to cool down before inspecting it. I do have video of the unit smoking while on the patio and my wife got video of the flames and burned up electrical connections. I was unable to upload the video since the “add files” was not working.

Model
KB6524PK
Serial number
113810
Bought from
Direct Buy
Bought
Sep 29, 2012
Where
Bernalillo, New Mexico: Home/Apartment/Condominium
Who was involved
Age 67, Male
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/12/2018) SHARP ELECTRONICS CORPORATION: Sharp has contacted the consumer to obtain further information and we are in the process of exchanging the product so it can be returned for evaluation to determine the exact cause of this incident.
The burning that occurred in the unit was completely contained within the metal outer enclosure. When internal temperatures exceeded specific limits, safety devices automatically turned off the oven to prevent continued operation. This condition did not present a safety hazard for the user.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20180322-15EDC-2147389080. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 9, 2017, sent to the company Nov 24, 2017, published by CPSC Dec 8, 2017

The product, in the report: sharp microwaver

Microwave over heated and emitted burning smell with no burn food inside

Model
r-309yk
Serial number
d540100497
Where
westminster, Massachusetts: Other Public Property/Office
Who was involved
Age 30, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/30/2017) SHARP ELECTRONICS CORPORATION: Sharp cannot determine what may have occurred with his product based on the very limited information provided in this report. However, in the abnormal case that internal temperatures should exceed specific limits, the unit is designed to automatically shut down to prevent overheating of components. This would be a fail-safe condition that does not present a safety issue for the user.
We would recommend that the consumer contact Sharp for assistance.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20171109-81978-2147395604. Submitter: Public Safety Entity Search for it on SaferProducts.gov
No one hurt
Made Sep 19, 2017, sent to the company Sep 27, 2017, published by CPSC Oct 12, 2017

The product, in the report: Sharp microwave, black and stainless steel

Was using the microwave when it begin to overheat and began smoking and arcing. This is the second / replacement unit because the first one I had did the same thing.

Model
Sharp SMD2470ASY
Serial number
150644
Bought from
Queen City TV and Appliance, North Carolina
Bought
May 1, 2017, about then
Where
Denver, North Carolina: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/3/2017) SHARP ELECTRONICS CORPORATION: If overheating of the microwave oven cavity or major components occurs due to arcing, the unit will automatically shut down when internal temperatures exceed the preset limit of the thermal protection devices employed. Arcing will cease immediately when the unit is de-energized and any burning food will be contained within the metal enclosure. This would be considered a fail-safe condition and it does not present a hazard for the user.
The consumer contacted Sharp to report the issue and was provided with a refund of the purchase price in lieu of a replacement unit. Sharp will also arrange to have the damaged unit removed and returned for evaluation.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20170919-903CF-2147397343. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 21, 2017, sent to the company Jun 29, 2017, published by CPSC Jul 14, 2017

The product, in the report: Sharp R-451ZS Carousel microwave

We bought a new home and moved in a week ago. The builder supplied the appliances that included a Sharp R-451ZS Carousel microwave. We used the microwave on 06/18/17 a couple of times and it worked fine. Then we tried to use it for microwave popcorn and pressed the popcorn button and about a minute in, it started making a strange noise and sparking and smoking. We turned it off and I notified the builder of the issue. They brought another microwave the next day 06/19/17 and sent an electrician out to check the outlets and they are fine. We used it once and it was fine, then tried using it for popcorn later that night and it started sparking and caught fire. I notified the builder again and they brought another one the next day 06/20/17. They tested it by making popcorn and it worked fine. Later that night, I tried to make some popcorn and it started sparking and caught fire. Three new Sharp R-451ZS Carousel microwaves have caught fire over the last three days while trying to make microwave popcorn.

Model
R-451ZS
Where
Brighton, Colorado: Home/Apartment/Condominium
Who was involved
Age 48, Male
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/11/2017) SHARP ELECTRONICS CORPORATION: Based on the information provided in this report, Sharp cannot determine what may have occurred without examining the units involved. The popcorn may have been overcooked due to an improper setting (user error) or there may be other factors involved. As indicated in the instruction manual, the oven should always be attended while popping popcorn.
If arcing does happen it is completely contained inside the oven cavity and will immediately cease when the cooking operation is stopped. This does not present a safety hazard for the user, but may result in damage to the oven cavity surfaces.
Customer satisfaction is a top priority for Sharp. We are making every effort to retrieve the units that were returned to the builder so they can be properly evaluated. This response can be updated when the results of that evaluation are available.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20170621-829EC-2147399532. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 17, 2017, sent to the company Jun 23, 2017, published by CPSC Jul 10, 2017

The product, in the report: Sharp Microwave model KB6524PS drawer oven

Sharp Microwave oven model KB6524PS caused much smoke during normal use. The unit is 3 years old and I had called Sharp within 4 months of purchasing to report loud humming that would happen randomly. I was advised that this happens from time to time and that it was normal and not a warrantable condition.
The noise has been becoming more frequent and recently the noise is present with smoke now that fills my kitchen. I called the help line and they said that this happens from time to time and that it is not something to worry about.
I would like everyone to know that you should not do business with this company. Any company that gives out advice or does not care that their product is probably going to either catch fire internally or cause excessive smoke is not good for consumers.
There is another complaint on here that the company responded to and claimed that there was never a safety issue since the fire/short circuit was contained within the unit...That’s the equivalent of saying, “Hey, our jet aircraft engines have a high degree of failure so when they do fail, the problem is contained within the unit so know one gets hurt”.
Consumers can be the judge of this one...These are the facts and anyone who has one of these units knows exactly that what is described here is the truth.

Model
KB6524PS
Serial number
201610
Bought from
Home Depot
Bought
Feb 1, 2014, about then
Where
Galena, Ohio: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/12/2017) SHARP ELECTRONICS CORPORATION: Upon receiving this report we found no record of any contact from this consumer regarding a problem with the product. Sharp has since reached out to the customer, but based on the information provided we cannot determine what may have occurred without further investigation.
As agreed to by the customer, the unit will be replaced in the home and the exchanged unit will be returned to Sharp for evaluation. This response can be updated when the results of the evaluation are available.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20170517-8CE49-2147400449. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 5, 2017, sent to the company Apr 14, 2017, published by CPSC Apr 28, 2017

The product, in the report: Sharp Drawer Microwave Model KB6524PS Serial 199129 Manufactured October 2013

The microwave self-starts and adds cooking time without buttons being pushed. It is a fire hazard and I am very concerned about the safety of it since self-starting microwaves are known to cause fires in homes. This has happened on more than one occasion.

Model
KB6524PS
Serial number
199129
Bought from
Home Depot
Bought
Oct 1, 2013, about then
Where
Columbia, Maryland: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/26/2017) SHARP ELECTRONICS CORPORATION: This consumer contacted Sharp’s Customer Assistance Center to report the issue and a free in-home service call was arranged to have the oven evaluated. The technician reported that the control panel key unit may be operating erratically and this possibly caused time to be added during a cooking cycle. Self-starting was not noted during the inspection, however the unit will be exchanged and returned to Sharp for further long-term testing.
By design, a cooking cycle can only be started within one minute of the microwave drawer being closed or the stop/clear pad being pressed. In the event the unit did self-start with no food load, or if excessive cooking time is added during operation, the oven will automatically shut down when internal temperatures exceed preset limits. This would be considered a fail-safe condition and it presents no hazard for the user.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20170405-642DF-2147404623. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 12, 2017, sent to the company Mar 2, 2017, published by CPSC Mar 16, 2017

The product, in the report: SHARP microwave oven model: R-551ZM Serial #: D6X0160286 AND D6X0160282 Date of Manufacture: Oct 2016 Dates of purchase: 1/13/17 AND 1/31/17 Place of purchase: Sam’s Club on Power Inn Rd, Sacramento, CA Sam’s club item number: 733417 Beautiful and efficient, until it tries to start an electrical fire and burn your house down, with you in it. it is silver and black. with a carousel.

1/13/17 bought a sharp model R-551ZM microwave. it worked great! for about 2 weeks. 1/31/17 i heated 1 cup of coffee, and it went well. when i tried to heat a second cup, immediately after the first, the interior light did not come on, and the front control panel was not lit. i smelled something that was electrical, maybe melting plastic... you know it when you smell it. my brother took it out of the cabinet and i unplugged it, then plugged it back in. it instantly got hot in his hands, on one side and the bottom. too hot to hold. we unplugged it and returned it that day, to sam’s club. brought home the same model and used it for about 10 days. the same thing happened yesterday. the exact same thing!!! i was home alone with my 75 year old mother. i was able to get it out of the cabinet and it was too hot to touch on the side that is behind the control panel. we plan to take it back to sam’s club, but they didn’t really care that there is a problem. i called sharp, too, and they didn’t seem to care. told me to call back and ask for customer satisfaction. i would be satisfied if i didn’t feel like i was going to burn to death. i would have a hard time trying to get my disabled mother out, if this thing starts a fire.
this happens to one unit, it’s bad luck. it happens two times within two weeks, there is a problem with the manufacturing of this device. the date of manufacture, on each, is oct 2016.

Model
sharp microwave oven R551AM
Serial number
D6X0160286 AND D6X0160282
Bought from
Sam’s Club
Bought
Jan 13, 2017
Where
sacramento, California: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
Self
As this report names them
Brand sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/8/2017) SHARP ELECTRONICS CORPORATION: The temperature of the microwave oven outer cabinet will increase during longer cooking cycles when component temperatures rise and heat and steam is circulated in the oven cavity and exhausted from the unit. This is a normal condition and does not indicate there is any safety issue. In the abnormal case that internal temperatures should exceed specific limits, the unit is designed to automatically shut down to prevent overheating. This is considered a fail-safe condition that does not present a safety hazard for the user.
Based on the photo provided by the consumer that showed the enclosed cabinet shelf location, it is likely that the ventilation openings on the back of the unit were severely restricted or completely blocked. Without proper air flow the unit can overheat as described in the report, in which case it will safely shutdown. The installation guide section of the user manual provided with the product states the following: “Do not block air vents. If they are blocked during operation, the oven may overheat and eventually cause a failure. For proper ventilation, allow 4 inches of space between oven top, sides, rear and adjacent surfaces.”
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20170212-51100-2147407173. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 30, 2017, sent to the company Mar 30, 2017, published by CPSC Apr 13, 2017

The product, in the report: counter top microwave Date manufactured: April 2014.

The consumer set the microwave for 2 minute and approximately 10 seconds later the consumer noticed the power to the microwave flickering then going out. When the consumer wiggled the power cord, it would come back on for a short time. The consumer then smelled a burning plastic smell. He opened the cover and noticed a wire melted. He contacted the firm and they were not interested in helping because he opened the cover. They also advised him that the microwave was out of warranty.
The consumer indicated that he was very alarmed at the burning melted wire. The consumer’s children use this microwave and he is happy that no one was hurt. He believes an appliance should not do this and he would appreciate this being investigated to prevent any possible fires.
There are no prior incidents.
The microwave is used daily.

Model
R331ZS
UPC
Unknown
Serial number
Unknown
Bought from
Unknown
Bought
Jan 1, 2015, about then
Where
Midlothian, Virginia: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/10/2017) SHARP ELECTRONICS CORPORATION: Upon review of photos that were provided Sharp determined that the issue described in this report was caused by an overheated connection terminal on the magnetron thermal cut-out device. Failure of this terminal connection does not present a safety hazard since the internal wiring and electrical components meet the applicable flammability ratings required by the UL 923 standard and are safely enclosed in a metal cabinet.
Sharp does not recommend, under any circumstances, that a consumer attempt to access the cabinet enclosure or repair a microwave oven themselves, as this customer says he did. Dangerous internal high voltages exist when the unit is energized and this presents a serious risk of electric shock that could result in injury or death. The unit should only be serviced by properly qualified personnel, as stated in the product literature.
To resolve the matter the customer was provided with a replacement unit at no charge.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20170130-51E7F-1627623. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 25, 2016, sent to the company Nov 2, 2016, published by CPSC Nov 17, 2016

The product, in the report: SHARP microwave oven, model R-1214-T, FCC ID APYDMR0159, serial 515712

I plugged in a brand new Sharp microwave and turned it on to make sure it actually worked before mounting it to the wall. It immediately began smoking, thick grey plumes coming out of it. Then my husband googled it and there are several reports of this model (R-1214-T) catching on fire and/or smoking. This was 3 years old, but had never been used. It was stored inside of our house in the basement bar area, waiting for us to finish moving in. I knew a return would be a painful process so I took it to the local repair shop thinking it would be a $50 maximum repair. I was wrong, and ended up being quoted $250 to repair the $400 unit! When I called SHARP to report it, they stated that there’s always a percentage of failures and that online reports are not a real representation of the total # of failures, so there was no need to alert the public. They also stated that they would not repair or replace the unit due to the age, regardless of the unit being brand new and a known defective design. I’m hoping that this report will alert the USCPSC that this design is known to cause fires due to an overpowered transformer. I would request that you require SHARP to alert consumers of this fire hazard and offer to replace the defective component with the appropriately powered transformer as soon as possible.

Model
R-1214-T
Serial number
515712
Bought from
Amazon
Bought
Mar 1, 2013, about then
Where
Castle Rock, Colorado: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/10/2016) SHARP ELECTRONICS CORPORATION: Sharp is not aware of any incidents similar to that described in this report, nor any unsafe design or defective component issues with this product that would present a risk of fire. The consumer indicates that they purchased the unit and then stored it in their home for over three years before recently using it for the first time. It is Sharp’s opinion that any defect within this product represents no safety risk, and can be repaired. The product warranty covers parts and labor for a period of one year from the date of purchase. Since the warranty coverage period has expired in this case the repair is not covered under warranty.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20161025-E6C88-1603293. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 14, 2016, sent to the company Nov 7, 2016, published by CPSC Nov 22, 2016

The product, in the report: Microwave

Caller is reporting that the microwave is tripping her power strip when she heats up water. It does not run for 2 mins when it is powered on or more than 30 seconds when she trying to heat water. This microwave was purchased to replace the original one because of the same problem.
(7/2016) The manufacturer was contacted and they informed her that they may have had reports on the issue.
Caller feels that this is a safety concern.

Model
r551zs
Serial number
d630750123
Bought from
HHGregg, Pennsylvania
Bought
Jul 6, 2016, about then
Where
Philadelphia, Pennsylvania: Unspecified
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20160714-2ABF4-1581876. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 13, 2016, sent to the company Jul 21, 2016, published by CPSC Aug 8, 2016

The product, in the report: SHARP Microwave Oven Drawer Stainless steel exterior door with pull handle model KB6524PS

I purchased a Sharp Drawer Microwave (model KB6524PS) from Pacific Sales (Escondido, CA) on May 28, 2014 that included a one-year warranty. I did not purchase the additional extended warranty assuming an $800 microwave would last beyond 2 years without major issues. On July 9th at 5 pm, I was microwaving, meatballs for my two daughters (19 months and 3 years old), after 30 seconds I hit the open button and as the drawer opened large sparks flew out of the microwave. I was startled and shouted for my girls to get back. I then hit the close button and more sparks flew and the microwave shut down- all lights and power went off and will not turn back on. This appliance it at child head height- I consider this concerning since sparks were flying. I hopped online and noticed that there are an abundance of comments all over online sites- [REDACTED], [REDACTED], [REDACTED], and independent electronic blogs of consumers complaining of sparks, fire, melting components on this model. I didn’t believe this could be true and if so, Sharp must be aware and very willing to help. I have spoken with them four times now and each time they have denied any negative reviews or issues with smoking or sparks on these drawer microwaves. A representative, [REDACTED], who said that just like any electronic there is the ‘1 percent’ of any product that is defective and that was my microwave. I spoke to another representative, [REDACTED], whom confirmed all the negative reviews online from other consumers but there was nothing she could do and that she completely understood how I felt having children at home with a fire hazard. Sharp will not acknowledge or assist with replacement of my microwave, even though they are fully aware that this model is fire hazard (ticking time-bomb) in thousands of households across the country and world. They refuse to acknowledge, recall, repair or work with consumers because ‘they sell very well’. I refuse to allow Sharp to conceal a huge liability when children’s lives are in jeopardy.
I want Sharp to acknowledge and provide support for all consumers claiming any sparks, melting or smoke with these microwaves- apparently this is frequent and needs to be addressed in order to prevent death or harm to children and adults. I would also like a full reimbursement to re-purchase a microwave that is not a fire-hazard for my family, a new replacement of the existing microwave, or a different microwave that will not pose any safety risks to my children and will fit in the kitchen cabinet built specifically for this model. Sharp needs to be held accountable and stand up for their name and products. They should not wait for a fatality or lawsuit to stop them from concealing consumers complaints of a safety hazard in their homes and knowingly misguiding consumers.

Model
KB6524PS
Serial number
191955
Bought from
Pacific Sales, California
Where
Del Mar, United States: Home/Apartment/Condominium
Who was involved
Age 1, Female
The reporter’s relation to them
My Child
As this report names them
Brand SHARP, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/28/2016) SHARP ELECTRONICS CORPORATION: The consumer contacted Sharp’s Customer Assistance Center and was provided with a professional in-home evaluation of the unit. The servicer determined that the issue was caused by a poor connection on the AC noise filter board assembly. This condition may have produced some arcing sound before the connection opened completely, causing the unit to shutdown.
Failure of this component does not present a safety hazard since the board is located within the metal electrical enclosure of the unit. Due to the design of the circuit board and its mounting position in the unit, we believe it is not possible for sparks to be emitted as the consumer described in this report. However, in the interest of customer satisfaction Sharp offered to repair the unit at no cost.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20160713-50986-2147416907. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 9, 2016, sent to the company Jun 17, 2016, published by CPSC Jul 1, 2016

The product, in the report: Microwave Oven

Smoke coming from the top, front of microwave during use. Circuit breaker tripped.

Model
R1481
Serial number
238566
Where
Janesville, Wisconsin: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/28/2016) SHARP ELECTRONICS CORPORATION: Based on the information provided, Sharp cannot determine what may have caused the issue described in this report. We are in the process of offering an exchange to conduct a proper evaluation of the customers unit. An update will be provided when the product evaluation has been completed.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20160609-D1AE4-2147417947. Submitter: Local Government Agency Search for it on SaferProducts.gov
Not said
Made May 16, 2016, sent to the company May 24, 2016, published by CPSC Jun 8, 2016

The product, in the report: Sharp SMD2470AS microwave NOTE: we have two units, each had the same problem

We own two Sharp Microwave Drawers - model smd2470AS. Both were manufactured in September 2015, installed in a new home in January 2016 and not used until we moved in in March 2016. Each unit is on its own independent electrical circuit, with no other appliances on either circuit.
On Saturday, May 7th around noon, while cooking a sausage, one of the units (serial number 128968) had an electrical “event” - significant smoke pouring out of the unit accompanied by loud cracking electrical noise. The circuit breaker did not trip. I called Sharp immediately and reported this event (Sharp case number [REDACTED]). As it was a Saturday, the asked that I call back on Monday.
On Sunday, May 8th, while i was using the other unit (serial number 128862) to cook a potato, it also had an identical electrical “event” - significant smoke pouring out of the unit accompanied by loud cracking electrical noise. Again, the circuit breaker did not trip. On Monday, May 9th I called Sharp and added this information (Sharp case number [REDACTED]).
I told the Sharp personnel that had I not been in the kitchen there could have been a major, house-threatening electrical fire. I offered to have them remove the units to analyze what is happening. The Sharp “Safety Department” seems not to be interested in this.
Sharp’s response thus far has been to say they will send a repair person ([REDACTED]) who by their own admission do not repair Sharp microwaves, to repair the unit.
A similar electrical incident is reported on Amazon on the page to purchase this unit:
1.0 out of 5 starsZero stars By [REDACTED] on January 5, 2016 Verified Purchase Do not buy this microwave! As the previous buyer stated, I too wish I had never purchased this product and would give it zero stars had that been an option. This microwave has a button to open and close the door. However, when you pushed the button to close the door, it would close automatically then immediately open, requiring one to manually close the door. We contacted Sharp who gave us the name of a warranty technician to service the unit. The technician came out and said he could not fix the problem as it was a defect in the unit itself. He did say we could use it until we got another one and he would inform Sharp of the problem. Two days later while defrosting a piece of bread, the unit started making loud grinding noises and smoke began billowing out of the unit. It smelled like an electrical fire. Pressing the stop button halted the noise but smoke kept coming out. After contacting Sharp about this new problem they have repeatedly procrastinated about addressing our request to have the defective microwave removed and provide us with a new one. Sharp does not stand behind their products and after two weeks of dealing with Sharp customer relations we are at an impasse. Sharp has ignored our requests to replace the microwave.

Model
SMD 2470AS
Serial number
128968 and 128862
Bought from
Liebert’s Royal Green, New York
Bought
Nov 24, 2015
Where
Chapel Hill, North Carolina: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp Microwave Drawer, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(6/7/2016) SHARP ELECTRONICS CORPORATION: Based on the information provided, Sharp cannot determine what may have caused of the issue described in this report. We are in the process of exchanging the customers units to conduct a proper evaluation. An update will be provided when the product evaluation has been completed.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20160516-3FE2D-2147419507. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 18, 2016, sent to the company Apr 26, 2016, published by CPSC May 10, 2016

The product, in the report: Sharp Carousel Microwave FCC ID C5F7NF1NMO100N 120V 60Hz 1.5 kw

Sharp Carousel microwave oven Model R-309Y purchased 12/2013 @ Lowes. Microwave keeps running even when door open & Stop Cancel button pressed. Morningstar Farms bacon kept cooking/scorched even though microwave off. Very dangerous with kids in household; fire hazard as well. Sharp support zero help & Sharp not acting accountable.

Model
R-309YV
Serial number
D360030062
Bought from
Lowe’s
Bought
Dec 30, 2013, about then
Where
Half Moon Bay, California: Home/Apartment/Condominium
Who was involved
Age 46, Female
The reporter’s relation to them
Self
As this report names them
Brand Sharp Carousel R-309YV, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/6/2016) SHARP ELECTRONICS CORPORATION: The condition described by the consumer is likely caused by a malfunctioning cooling fan relay. If the relay contacts fail to disengage at the end of a cooking cycle, the cooling fan motor will continue to operate even when the oven door is opened. While this can give an indication that the unit is “running”, the safety interlock system continues to prevent microwave energy from being produced while the oven door is open. When the oven door is opened, the primary interlock switch contacts open and the door sensing switch contacts open signaling the control unit to de-energize the primary interlock relay, opening both sides of the circuit to the high voltage transformer to stop the production of microwave energy. Also, the door sensing switch removes the ground path of the primary interlock relay coil to make it impossible for the relay to become energized while the door is open. At the same time, the contacts of the monitor switch close across the primary coil of the high voltage transformer preventing any possibility of current flow through it. When this condition occurs it understandably creates a concern for the user, however there is no danger of exposure to excessive microwave radiation or risk of fire. Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20160418-B7AAB-2147420114. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 29, 2016, sent to the company Feb 9, 2016, published by CPSC Feb 24, 2016

The product, in the report: SHARP Carousel microwave. White in color with revolving glass plate inside. It’s fairly large and heavy.

On the night of January 28, 2016 at approximately 6:30 in the evening my microwave spontaneously caught fire. Myself and my children were in the living room watching tv when a loud humming came from the kitchen. My first thought was maybe the refrigerator until I rounded the corner to see the inside of my microwave glowing. It had not been in use at any point today and the noise was so loud. I opened the door and saw orange flames. My children became a bit frantic and I quickly unplugged it and picked it up. I yelled for my son to open the door and took the microwave out to the front porch. It smelled of burning plastic. I imagine because the ring that holds the glass plate inside was melting. I was able to suffocate the flame by closing the door once again. The glass rotating plate that came with it is black and now in three pieces. It literally melted the glass. If we had not been home we could have lost everything! The wall socket it was plugged into has no damage. The chord is untouched. This fire originated from inside of my unused microwave. I have called the company and have been given a case number. I have also posted a public service announcement with pictures on my Facebook account. This microwave was purchased at Meijer around April of 2015. It is not an old appliance and I would expect better regarding consumer safety from a company with such a big name as SHARP. Thank you for your time.
Sharp Carousel Microwave Model: R-309YW Manufactured Date: July 2014

Model
R-309YW
Serial number
D470282900
Bought from
Meijer, Kentucky
Bought
Apr 8, 2015, about then
Where
Bowling Green, Kentucky: Mobile/Manufactured Home
Who was involved
Age 8, Female
The reporter’s relation to them
My Child
As this report names them
Brand SHARP, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/24/2016) SHARP ELECTRONICS CORPORATION: Sharp cannot determine what may have caused the issue described in this report unless a proper evaluation of the microwave oven can be completed. The customer contacted Sharp’s Customer Assistance Center to report the incident and was offered a replacement unit to facilitate the exchange of the damaged unit for our investigation. To date, the customer has not responded and the damaged unit has not been returned.
If the microwave oven was operated for an extended period of time without a food load, it is unlikely that there would have been any fire in the oven cavity. Reviewing the pictures provided by the customer, it is more likely that there was a food item or some object in the oven at the time it was operating and the food/item was overcooked and burned.
A food fire in the oven cavity does not create a safety hazard for the user, if the Important Safety Instructions are followed and the oven door is kept closed when material in the oven ignites. The heat generated will cause a thermal protection device to operate and shut the unit down. The oven is designed to contain any burning materials in the oven cavity. This would be considered a fail-safe condition since there is no risk of the fire escaping the oven.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20160129-A8EEB-2147424221. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jan 13, 2016, sent to the company Jan 22, 2016, published by CPSC Feb 10, 2016

The product, in the report: Microwave oven drawer

After heating up a bottle for our grandson in our Sharp KB-6021MS microwave oven, when the drawer closed, the microwave started up again with nothing inside and no settings initiated. I came in to the kitchen, cleared all settings, and pushed the drawer close button and the microwave started up again. We then threw the breaker and closed the oven drawer. I called Sharp to warn them about this hazardous condition that might conceivably burn a homeowners house down if nobody was present when the failure occurred. They were unconcerned, said our unit was out of warranty, and referred us to a local service company. I decided to open the unit to see what might have failed and there appeared to be a blown relay on the power supply circuit board. I replaced this board and the microwave is operating as normal again. Apparently Sharp has created a faulty design that fails “ON” when something goes bad!

Model
KB-6021MS
Where
Chapel Hill, North Carolina: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(1/27/2016) SHARP ELECTRONICS CORPORATION: Sharp cannot determine what may have caused of the issue described in this report without a proper evaluation of the microwave oven. However, if the unit did operate when the drawer closed without a food load in the oven cavity, this would not create a safety hazard for the user. If operation continued for an extended period under the no-load condition, the unit will eventually overheat and shutdown, requiring service before the unit could operate again. This would be considered a fail-safe condition with no risk of fire.
Regarding the consumer deciding to “open the unit to see what might have failed”, Sharp does not recommend, under any circumstances, that a consumer attempt to repair a microwave oven themselves. Dangerous internal high voltages exist when the unit is energized and this presents a serious risk of electric shock that could result in injury or death. The unit should only be serviced by properly qualified personnel. The customer called Sharp’s Customer Assistance Center on 12/24/2015 and was provided with contact information for the local Sharp authorized servicer to have the unit evaluated.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20160113-99888-2147424765. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 6, 2016, sent to the company Jan 14, 2016, published by CPSC Feb 2, 2016

The product, in the report: Sharp Microwave Oven Drawer Model KB6024MS Serial # 136557

We have a Sharp Microwve Oven Drawer Model KB6024 MS Serial # 136557 Manufactured Sept 2008 Purchased April 2009
We heard crackling and saw sparks in the microwave. Soon after we smelled something that was burning. We called Sharp 1-800-237-4277 and they said to make sure the wave guide cover was clean. ( IT was)
Sharp customer service gave us several vendors to contact for parts. They also gave us local authorized service providers. We contact one of the vendors who told us the part(s) to order and that we could do it ourselves.
When we removed the wave guide cover, the stirrer fan was melted and the cover was melted through on the inside. Scary.

Model
KB6024MS
Serial number
136557
Bought from
Direct Buy, New Jersey
Bought
Apr 2, 2009, about then
Where
Randolph, New Jersey: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/20/2016) SHARP ELECTRONICS CORPORATION: Upon review of the photos submitted by the customer it appears that the incident may have been caused by the metal stirrer fan assembly becoming dislodged from the stirrer motor shaft.
Misalignment of the metal stirrer fan from the normal horizontal position can result in it contacting the top of the cavity waveguide opening which would produce arcing when the oven is in operation, damaging the metal stirrer blade and the waveguide cover material. Continued operation under this condition will cause the oven cavity to overheat, opening the thermal cut-out to shut the unit down. This condition may damage the product but does not present a safety hazard to the user as the microwave oven is designed to fail in a safe condition.
The problem may have been caused by incorrect installation of the stirrer fan and waveguide cover assembly if recently serviced, or by mishandling of the unit if it was recently uninstalled and reinstalled in the kitchen. We recommend the customer contact a local Sharp Authorized Service Center for evaluation of the unit to determine the actual cause and if repairs can be made. Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20160106-82779-2147425007. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 19, 2015, sent to the company Oct 27, 2015, published by CPSC Nov 10, 2015

The product, in the report: Sharp Microwave Oven Drawer Model # KB6025MS

We have a Sharp Microwave Oven Drawer, Model KB6025MS, manufactured in May 2008. It has a round insert in the top of the microwave, secured by four plastic clips. The insert deteriorated over time (unknown to us, as it is difficult to see up inside the drawer), and eventually caught fire.

Model
KB6025MS
Serial number
119086
Bought from
Hillman Appliances, Pennsylvania
Bought
Jun 1, 2009
Where
Mars, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 44, Male
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/2/2015) SHARP ELECTRONICS CORPORATION: Sharp believes that this incident may have been the result of food spatter on the waveguide cover. This situation can be caused by food particles that are not properly cleaned from the waveguide cover which eventually become carbonized and result in damage to the material. Proper cleaning of the waveguide cover per the following instructions from the operation manual (page 18) is very important. “The waveguide cover, located on the inside top of the Microwave Drawer area, is made from mica, so it requires special care. Keep the waveguide cover clean to assure good microwave performance. Carefully wipe with a soft damp cloth any food spatters from the surface of the cover immediately after they occur. Built-up splashes may overheat and cause smoke or possibly catch fire. Do not remove the waveguide cover.” We recommend the customer contact a local Sharp Authorized Service Center for evaluation and repair. Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20151019-C6CCE-2147427389. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 18, 2015, sent to the company Sep 28, 2015, published by CPSC Oct 13, 2015

The product, in the report: microwave oven

this is the 2nd microwave oven we bought by Sharp..the first one after having for less than a year started shooting flames from it but since we had no receipt we were unable to prove anything. We just purchased a 2nd one on July 18th and it got so hot on the outside we unplugged it and are afraid to plug back in and use. We spoke with someone at Sharp who told us they would send us to their safety office because the model we had was an explosive model!!!! I don’t want anyone who owns one to go to bed and wake up to their house on fire!!!! Sharp has agreed after I told them I would contact you, TV and the BBB to replace with another brand new model not the same one I have. Please put out a recall notice because it got so hot it was like placing your hand on a burner after just cooking something on your stove.

Model
R551ZM
UPC
?
Serial number
D530460486
Bought from
Sam’s Club, Pennsylvania
Bought
Jul 18, 2015
Where
Levittown, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/13/2015) SHARP ELECTRONICS CORPORATION: The temperature of the microwave oven outer cabinet will increase during longer cooking cycles when component temperatures rise and heat and steam is circulated in the oven cavity and exhausted from the unit. This is a normal condition and does not indicate there is any safety issue. In the abnormal case that internal temperatures should exceed specific limits, the unit is designed to automatically shut down to prevent overheating. This is considered a fail-safe condition that does not present a safety hazard to the user.
Sharp offered to exchange the unit for a free replacement under warranty, however the customer declined.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20150918-D652D-2147428281. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 13, 2015, sent to the company Sep 15, 2015, published by CPSC Sep 29, 2015

The product, in the report: Cabinet enclosed microwave

Sharp microwave purchased December 2014 from an online location for home products store. The caller is reporting that from the beginning of December 2014 purchase, his microwave door did not close properly, the manufacturer was contacted then sent repair techs to the home May 2015 and repair was completed.
In July 2015 the caller’s wife informed him that the microwave had begun tripping the breakers and having a rubber burning odor.
She contacted the manufacturer who sent another tech to their home around July 26th, 2015. The tech took pictures and checked connection to be sure it was plugged in properly.
The tech is scheduled to return to the caller’ home to take more pictures, check installation and plug in connections.
The caller is reporting these incidents as a fire safety hazard.
The caller is stating that he would like to purchase a new model with manufacturer voucher assistance since this microwave is less than one year old.
There are no injuries being reported.

Model
KB6525PS
Serial number
unavailable
Bought from
homedepot.com
Bought
Dec 20, 2014, about then
Where
Greensboro, Georgia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/21/2015) SHARP ELECTRONICS CORPORATION: The case file for this customer has been reviewed, as well as the evaluation and service information available for the customer’s microwave oven. Our records indicate the only problem identified with the unit was an issue with the automatic (motorized) operation of the door. When the unit is installed in the cabinet, the door would sometimes not finish the closing cycle and would return to the open position, requiring it to be manually closed. Examination of the unit did not indicate any overheating, unusual odors or circuit breaker tripping. There were no safety related issues found. The allegations stated in this report could not be confirmed. The door closing problem may have been caused by improper installation distorting the frame of the unit and affecting the door position sensing components. In the interest of customer satisfaction, Sharp shipped a replacement unit which arrived locally on 9-1-15. This new unit will be installed when the customer is available (or at the customer’s convenience).
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20150813-EBECC-1509955. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 1, 2015, sent to the company Apr 9, 2015, published by CPSC Apr 23, 2015

The product, in the report: MICROWAVE OVEN

We have a Sharp Corporation, Model No. R5H81, Microwave Oven. It always worked safely and satisfactorily. But, since a month, it randomly turns on itself while it is OFF. It does NOT stop when STOP/CLEAR button on Control Panel is pressed.

Model
R-5H81
Bought from
NEWMARK & LEWIS, New Jersey
Bought
Jan 21, 1991
Where
EAST BRUNSWICK, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand SHARP, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/10/2015) SHARP ELECTRONICS CORPORATION: A condition described as “self start” can be caused by a misadjusted door switch. In the case of a misadjusted door sensing switch, it is possible for the oven cavity light, the turntable motor and the cooling fan motor to turn on without initiation by the user. This can give the indication that the unit is “running”, however, the safety interlock circuit is designed so that it is not possible for the cooking operation to begin unless the door is closed, time is entered on the control panel and the Start button is pressed. Sharp recommends that the customer contact their nearest Sharp authorized servicer to have the unit evaluated and repaired. Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20150401-6BA37-1477032. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Mar 27, 2015, sent to the company May 1, 2015, published by CPSC May 15, 2015

The product, in the report: Sharp R230BK Over The Range Microwave

[REDACTED]
November 6, 2014
Honorable [REDACTED] Attorney General Office of the Attorney General (Consumer Protection Division) 310 Whittington Pkwy., Ste. 101 Louisville, Kentucky 40222
Re: Consumer complaint concerning defective. faulty microwave unit
Dear [REDACTED]:
I write to submit a consumer complaint on behalf of my great Aunt, [REDACTED]. who is nearly 90 years old and has asked that I act on her behalf in this regard. Attached with this letter are duplicate copies of the following documents in support of [REDACTED] complaint: 1. Consumer Complaint Form (original signed version included); 2. Medical report; 3. 4 email attachments, each consisting of an email string with email initiation dates of 9/29/14, 10/2/14, and I 0/I6/I4, detailing correspondence with Sharp Electronics.
Up to the point of filing this complaint, my mother, [REDACTED], acted on behalf of [REDACTED], who is [REDACTED] aunt. As you’ll note from the attachments, [REDACTED] actions up to this point include emailing with Sharp Electronics and driving [REDACTED] to the physician’s office. Additionally, [REDACTED] initiated telephone calls to Sharp Electronics on 9/25, 9/29, I 0/1, and I 0/2114, and she received a telephone call from Sharp Electronics on I 0/9/14. Acknowledging these telephone calls, the attached complaint- when combined with the attached emails- nonetheless represents the most accurate description of [REDACTED] efforts to obtain a reasonable remedy from Sharp Electronics. In short, and as stated in the complaint, [REDACTED] seeks the removal by Sharp Electronics of the Sharp-manufactured over-the-counter built-in microwave unit that started cooking on its own, that would not cease cooking even with the door open, and that burned [REDACTED] face when she tried to unplug the unit to stop it from cooking whether the door was open or closed.
Please note that [REDACTED] is physically unable to remove the microwave, has no family nearby that are capable of acting to do so, and believes that to allow the microwave unit to continue to remain in her home represents a fire/safety hazard. She seeks the unit’s physical removal by Sharp Electronics and the advocacy of the Consumer Protection Division to prompt this and other appropriate action before further injury occurs.
As I indicate in the complaint by including my email address, I am happy to coordinate action here on [REDACTED] behalf to the extent that your office wants to communicate on this through email. Likewise, I note that [REDACTED] is happy to communicate with your office by phone and through regular mail correspondence should you wish to do so. Thank you for your attention to this matter, and we look forward to your response.
Sincerely,
[REDACTED]

Model
R230BK Over The Range Microwave
Where
Louisville, Kentucky: Home/Apartment/Condominium
Who was involved
Age 88, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(5/13/2015) SHARP ELECTRONICS CORPORATION: A condition described as “self start” can be caused by a misadjusted door switch. In the case of a misadjusted door sensing switch, it is possible for the oven cavity light, the turntable motor and the cooling fan motor to turn on without initiation by the user. This can give the indication that the unit is “running”, however, the safety interlock circuit is designed so that it is not possible for the cooking operation to begin unless the door is closed, time is entered on the control panel and the Start button is pressed. Since it is not possible for the unit to generate microwave energy with the door open, the microwave oven would not have been responsible for the customer’s described burn. The customer previously contacted Sharp and was offered an exchange for a comparable product but subsequently declined. Sharp recommends that the customer contact their nearest Sharp authorized servicer to have the unit evaluated and repaired. Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20150327-5AED8-1475949. Submitter: State Government Agency Search for it on SaferProducts.gov
No one hurt
Made Feb 24, 2015, sent to the company Mar 4, 2015, published by CPSC Mar 19, 2015

The product, in the report: Microwave

We were using the microwave to make popcorn. The bag had been the microwave maybe 30 seconds and a horrible noise come from the microwave -- a little smoke starts to come out. Thought it was the popcorn -- but bag was completely flat with no burn marks. Took the popcorn out and turned on the microwave with nothing in it -- terrible noise again and smoke came pouring out from under the control panel....stop microwave after only a few seconds...grabbed fire extinguisher. If I had not been in the room there would have been a fire.
need to double check the date....with in 24 hours of the date given

Model
Sharp Microwave Oven Drawer KB6524PS
Serial number
125374
Bought from
builder purchase
Where
Scarsdale, New York: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/12/2015) SHARP ELECTRONICS CORPORATION: The consumer contacted Sharp and arrangements were made for a local authorized servicer to evaluate the unit. It was determined that damage to the oven cavity could not be repaired. To resolve the matter with this customer the unit will be replaced. Sharp does not recommend operating the microwave oven with nothing in it. Electrical arcing can occur under no-load condition. Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277)

CPSC report 20150224-C77F3-2147435113. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jan 9, 2015, sent to the company Jan 28, 2015, published by CPSC Feb 11, 2015

The product, in the report: Microwave oven

An 88 YOF noticed her empty microwave operating on its own. Concerned it was malfunctioning, she opened the door, & the unit continued operation. She placed a glass of water in the unit, the unit continued running despite her opening & closing the door. She climbed on a stool to unplug the unit; the unit burned her including her cheek, ear & neck.

Model
R230BK
Bought
Jan 1, 2004, about then
Where
Louisville, Kentucky: Home/Apartment/Condominium
Who was involved
Age 88, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp Electronics, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(2/3/2015) SHARP ELECTRONICS CORPORATION: Evaluation of the product would be necessary to determine its condition. In the case of misadjusted or malfunctioning door switches, it is possible for the oven cavity light, the turntable motor and the cooling fan motor to turn on without initiation by the user. This can give the indication that the unit is operating. However, the safety interlock circuit is designed so that it is not possible for the cooking operation to begin unless the door is closed, time is entered on the control panel and the Start button is pressed. The monitor circuit prevents the magnetron from becoming energized with the door open by rendering the unit inoperative. The consumer contacted Sharp regarding this incident and was offered a product exchange which was declined. Since the unit involved is not available for inspection, no further investigation of the cause of this incident will be possible. Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277)

CPSC report 20150109-D9809-1461386. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 31, 2014, sent to the company Jan 14, 2015, published by CPSC Jan 29, 2015

The product, in the report: Sharp Model R-1875-T Over The Range Convection Microwave Oven serial number 526367.

Replaced a 24 year old Sharp Carousel II convection over the range oven when it stopped working with a Sharp R-1875-T Over the Range Convection Microwave Oven serial number 526367. The unit was delivered on 12/13/2014 and installed on 12/16/2014. Today, 12/31/2014 my wife was microwaving vegetables when the unit began to smoke. She had been using the unit for approximately 20 minutes for 4 batches of vegetables and had just started her 5th which was a batch of carrots. All cooking was in [REDACTED] dishes. She unplugged the unit and yelled for me. I pulled the grease filters to see if I could see anything in the unit and saw flames in the right rear area behind the control panel. I used a small Halon fire extinguisher to put out the flames while my wife called the fire department. The firemen helped me dismount the unit and place it outside in the yard.

Model
R-1875-T
Serial number
526367
Bought from
Dracut Appliance Center, Massachusetts
Bought
Dec 10, 2014
Where
Chelmsford, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 65, Male
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/20/2015) SHARP ELECTRONICS CORPORATION: Sharp cannot determine the cause or extent of the incident described in this report without evaluating the microwave oven. There have been no reports similar to this. The customer contacted Sharp regarding the incident and advised that arrangements were made with the dealer to provide a replacement unit.
Sharp contacted the dealer to recover the product for evaluation and was told the unit has been discarded. Since the unit involved is not available for inspection, no further investigation of the cause of this incident will be possible.
Sharp’s Customer Assistance Center representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20141231-DA807-2147437133. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Nov 4, 2014, sent to the company Nov 14, 2014, published by CPSC Dec 2, 2014

The product, in the report: Sharp Microwave Convection Oveb R930CS-P Serial No 14984

Sharp Microwave Convection Oven R930CS-P Serial No 14984 Mgr April 2010 Purchased new 1012 Professionally installed during kitchen renovation Platform does not securely sit on metal tri-armed wheel mechanism regardless of imprinted instruction of topside installation caused frequent arcing and burning metal oven sides
Recently the gearbase holding this metal tri-armed wheel mechanism melted filling oven with acrid smoke and again causing metal revolving platform to arc when coming in contact with oven walls. I burned my hand trying to remove the affected parts.
Curiously the touch pad does not light (except for time LEDs), which might allow operation empty ....did not happen in my case. This oven was never used a convection, used sparingly for reheats, and kept meticulously clean.
Sadly, it is a fire hazard, unsafe and now difficult to operate without an intermediate shelf which is not designed with this model.

Model
Model R930CS-P
Serial number
14984
Bought from
H&G
Bought
Feb 2, 2012, about then
Where
Princeton, New Jersey: Home/Apartment/Condominium
Who was involved
Age 63, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(11/24/2014) SHARP ELECTRONICS CORPORATION: The operation manual provides clear instructions for properly installing the turntable support and turntable. A service evaluation of this unit found that repeated incorrect placement of the turntable caused arcing damage to the oven cavity. This did not create a fire hazard since the arcing is contained in the oven cavity, however the cavity was damaged beyond repair. The consumer was provided with a replacement unit for a nominal charge.
Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20141104-7FBF3-2147439219. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Apr 2, 2014, sent to the company Apr 10, 2014, published by CPSC Apr 24, 2014

The product, in the report: Sharp model R-409Y microwave oven. Black color.

Sharp model R-409Y microwave oven cooked with door open.

Model
R-409YK
UPC
?
Serial number
D230021341
Bought from
P.C. RICHARD, New York
Bought
Aug 31, 2012
Where
Farmingdale, New York: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(4/14/2014) SHARP ELECTRONICS CORPORATION: The condition described by the consumer may be caused by a misadjusted door switch, however, without additional information or an evaluation of the unit, Sharp cannot make a determination. In the case of a misadjusted door switch, it is possible for the oven cavity light, the turntable motor and the cooling fan motor to turn on with the door open. This can give the indication that the unit is “running”. However, the safety interlock circuit is designed so that it is not possible for the cooking operation to begin unless the door is closed, time is entered on the control panel and the Start button is pressed.
Sharp recommends that the customer have the unit evaluated by a Sharp authorized servicer.
Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20140402-1C7F4-2147445812. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Mar 20, 2014, sent to the company Mar 28, 2014, published by CPSC Apr 11, 2014

The product, in the report: Microwave Oven FCC ID APYDMR0167

Sharp Microwave # R-402J has begun to start on its own. The light turns on and the plate carousel rotates. This happens whether or not we place an item in the microwave. The door does not have to be open or closed. It is random. Initially, it was maybe a bi-monthly occurrence, but now happens frequently. I would guess about 6 times a week, out of 3 dozen times.
Also, when we set the time for cooking and close the door, the light and plate turn on and begins to heat up, but it does not count down the minutes/seconds. The cook time stays frozen.
We are concerned that this could cause a fire hazard, particularly if we are not in the room or home.

Model
R-402JK-T
Serial number
63723
Bought from
Sears
Bought
Mar 31, 2009
Where
Niagara Falls, New York: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(4/2/2014) SHARP ELECTRONICS CORPORATION: A condition described as “self start” may be caused by misadjusted door switches, however, without additional information or an evaluation of the unit, Sharp cannot determine the cause of the condition alleged by the consumer. In the case of a misadjusted door switch, it is possible for the oven cavity light, the turntable motor and the cooling fan motor to turn on without initiation by the user. This can give the indication that the unit is “running”. However, the safety interlock circuit is designed so that it is not possible for the cooking operation to begin unless the door is closed, time is entered on the control panel and the Start button is pressed. Sharp recommends that the customer have the unit evaluated by a Sharp authorized servicer. Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20140320-1B545-2147446171. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 6, 2014, sent to the company Jan 13, 2014, published by CPSC Jan 29, 2014

The product, in the report: Microwave oven

Yesterday our microwave oven started by itself and ran for about 5 seconds before shutting off. It started by itself about 30 minutes later and ran for almost 1 minute; we had to open the door to turn it off. We contacted the manufacturer who told us to unplug it for 30 minutes to reset it. We have kept it unplugged unless we are in the kitchen as we are concerned about the fire hazard.

Model
R-520K S-T
Serial number
03890
Bought from
Navy Exchange, NAS Oceana, Virginia
Bought
Jun 6, 2008
Where
Virginia Beach, Virginia: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/27/2014) SHARP ELECTRONICS CORPORATION: We were not able to find any record of being contacted by this consumer. A condition described as “self start” may be caused by misadjusted door switches, however, without additional information or an evaluation of the unit, Sharp cannot determine the cause of the condition alleged by the consumer. In the case of a misadjusted door switch, it is possible for the oven cavity light, the turntable motor and the cooling fan motor to turn on with the oven door closed. However, the safety interlock circuit is designed so that it is not possible for the cooking operation to begin unless the door is closed, time is entered on the control panel and the Start button is pressed.
Sharp recommends that the customer have the unit evaluated by a Sharp authorized servicer.
Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20140106-0183B-2147448445. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 26, 2013, sent to the company Dec 24, 2013, published by CPSC Jan 9, 2014

The product, in the report: microwave

11/26/2013) The consumer stated that he was heating up a cup of coffee. The microwave had been on for about 30 seconds. The consumer stated that he heard crackling sounds coming from the unit. Flames were coming from the electrical unit on the right hand side of the microwave. The consumer turned the product off. The consumer stated that the flames stopped when the product was turned off.
The consumer stated that this is the third Sharp microwave that he had that caught on fire. One caught on fire in 2009 and another in 2012. Each time the unit was replaced by the company.
(11/26/2013) The consumer called the manufacturer. He spoke with someone in Customer Service and the Safety Team. He asked them to recall the unit. He was advised that they would send his information to the product evaluation team and get back to him.
The consumer stated that he believes that this is a fire hazard.

Model
R-410LK
Serial number
89203
Where
Weaverville, North Carolina: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/2/2014) SHARP ELECTRONICS CORPORATION: Based on the information provided, Sharp believes that these incidents may have been the result of food spatter on the waveguide cover. This situation can be caused by food particles that are not properly cleaned from the waveguide cover which eventually become carbonized and result in damage to the material.
Proper cleaning of the waveguide cover per the following instructions in the operation manual is very important.
Waveguide Cover - The waveguide cover is made from mica so it requires special care. Keep the waveguide cover clean to assure good oven performance. Carefully wipe with a damp cloth any food spatters from the surface of the cover immediately after they occur. Built-up splashes may overheat and cause smoke or possibly catch fire. Do not remove the waveguide cover.
Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20131126-E3285-1371583. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 14, 2013, sent to the company Dec 9, 2013, published by CPSC Dec 23, 2013

The product, in the report: microwave

11/11/2013) The consumer stated that she was sitting in the kitchen eating her dinner. All of a sudden she heard a noise and saw that the microwave was on. The consumer stated that she unplugged the microwave. The consumer stated that the microwave had been in use about ten minutes before it came on by itself.
The consumer stated that this was the first time that it happened.
(11/13/1213) The consumer contacted the manufacturer. The consumer was advised to contact an authorize service dealer. She advised them that she did not want a service repair. She was given the number to call at Sharp to get other models that were available.

Model
R408EW
Serial number
174980
Bought from
Costco, Washington
Bought
Jan 1, 2002, about then
Where
Tacoma, Washington: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/13/2013) SHARP ELECTRONICS CORPORATION: A condition described as “self start” may be caused by misadjusted door switches, however, without additional information or an evaluation of the unit, Sharp cannot determine the cause of the condition alleged by the consumer. In the case of a misadjusted door switch, it is possible for the oven cavity light, the turntable motor and the cooling fan motor to turn on with the oven door closed. However, the safety interlock circuit is designed so that it is not possible for the cooking operation to begin unless the door is closed, time is entered on the control panel and the Start button is pressed.
Sharp recommended that the customer have the unit evaluated by a Sharp authorized servicer, and customer declined.
Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277)

CPSC report 20131114-5366D-1368925. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Sep 20, 2013, sent to the company Sep 30, 2013, published by CPSC Oct 30, 2013

The product, in the report: Sharp Over the Counter Microwave Oven.

I have a Sharp Over the Counter Microwave, Model # R-1214F, Serial # 418658. It is 6 years old. Yesterday it began turning itself on and then running. There was nothing inside but the carousel turned and the light was on just as if I had turned it on. It would not stop if I pressed the stop button. Instead, I had to open the door. It did this repeatedly, which I found frightening because I assume it could be a fire hazard. I unplugged the microwave and also sent an e-mail to Sharp USA. What should I do? I know I will have to replace it but I don’t want someone else to try to use it so I think it should be destroyed unless it can be repaired.
Thank You.

Model
R-1214F
Serial number
418658
Bought from
Yale Appliance
Bought
May 1, 2007, about then
Where
Lexington, Massachusetts: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(10/21/2013) SHARP ELECTRONICS CORPORATION: The condition described as “self start” may be caused by misadjusted door switches, however, without additional information or an evaluation of the unit, Sharp cannot determine the cause of the condition described by the consumer. In the case of a misadjusted door switch, it is possible for the oven cavity light, the turntable motor and the cooling fan motor to turn on with the oven door closed. However, the safety interlock circuit is designed so that it is not possible for the cooking operation to begin unless the door is closed, time is entered on the control panel and the Start button is pressed.
Sharp recommends that the customer have the unit evaluated by a Sharp authorized servicer.
Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20130920-C4DDA-2147451698. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 19, 2013, sent to the company Nov 14, 2013, published by CPSC Nov 29, 2013

The product, in the report: Free standing microwave

The consumer stated that he placed a 2 minute food package inside the microwave, but by mistake it was set for 6 minutes. The consumer stated that the microwave started to emit a metallic burning odor which was all over his home. The consumer stated that he removed the microwave from the home he opened the windows to ventilate the house.
The consumer stated that he placed a ventilation machine from 09/20/2013 until 09/23/2013. The consumer stated that the odor completely dissipated. The consumer stated that there were no visible damages to his home structure.
The consumer stated that he contacted his insurance company and they did not find any damages.
The consumer stated that he suffered an allergic reaction (reduced body temperature, body aches and nausea), diarrhea and inability to sleep. The consumer stated that he has sought medical attention.
The consumer stated that he has an appointment 09/24/2013, when his physician found damage to his larynx and prescribed appropriate medicine.
The consumer stated that he had to leave his home to a hotel. He stated that approximately 3 days later his symptoms lessen.
The consumer stated that he will be contacting the manufacturer and will be filing a report.

Model
R309YK
UPC
Unknown
Serial number
Unknown
Bought from
Best Buy, California
Bought
Nov 14, 2012
Where
Los Angeles, California: Home/Apartment/Condominium
Who was involved
Age 75, Male
The reporter’s relation to them
Self
As this report names them
Brand Sharp Electronics, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(11/22/2013) SHARP ELECTRONICS CORPORATION: Sharp tried to obtain the unit for evaluation, however the consumer had already disposed of the product preventing any further investigation.
To avoid overcooking, food package directions should be followed carefully. As instructed in the operation manual, always use the minimum cooking time. It is better to undercook rather than overcook foods. Undercooked foods can be returned to the oven for more cooking.
Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20130919-73CFB-1355878. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 18, 2013, sent to the company Mar 26, 2013, published by CPSC Apr 9, 2013

The product, in the report: Sharp Carousel microwave, Model # R-520LW, white

Husband was briefly melting butter in a cup in our Sharp Carousel microwave. Model # R-520LW, serial # 504981, date on inner plate reads Feb. 2007. Flames started shooting out of a panel inside the oven that appears to cover electronics. Fortunately, he was close enough to get it turned off and unplugged quickly. It went to the Goodwill for parts recycling.

Model
R-520LW
Serial number
504981
Bought from
Home Depot, Washington
Where
Olympia, Washington: Home/Apartment/Condominium
Who was involved
Age 66, Female
The reporter’s relation to them
Self
As this report names them
Brand Sharp Carousel, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/8/2013) SHARP ELECTRONICS CORPORATION: Based on the information provided, Sharp believes that this incident may have been the result of food spatter on the waveguide cover. This situation can be caused by food particles that are not properly cleaned from the waveguide cover which eventually become carbonized. Proper cleaning of the waveguide cover per the following instructions in the operation manual is very important.
“Waveguide Cover - The waveguide cover is made from mica so it requires special care. Keep the waveguide cover clean to assure good oven performance. Carefully wipe with a damp cloth any food spatters from the surface of the cover immediately after they occur. Built-up splashes may overheat and cause smoke or possibly catch fire. Do not remove the waveguide cover.”
Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).”

CPSC report 20130318-07D64-2147457753. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 1, 2013, sent to the company Mar 13, 2013, published by CPSC Mar 27, 2013

The product, in the report: Sharp Carousel microwave oven model R530EWT, serial number 06793. It is white with a control panel on the right side.

I own a Sharp microwave oven model R530EW-T which I purchased August 29, 2009 from H H Gregg, 5545 Executive Blvd, Huber Heights, OH. The microwave has begun to start on its own. There was no time showing on the timer. When I open the door, it stops. When I close the door, it begins running again.

Model
Sharp Carousel microwave oven R530EWT
UPC
I don’t know
Serial number
06793
Bought from
HH Gregg, Ohio
Bought
Aug 29, 2009
Where
Tipp City, Ohio: Home/Apartment/Condominium
Who was involved
Age 62, Female
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/4/2013) SHARP ELECTRONICS CORPORATION: The conditions described as “self start” by the customer may be caused by misadjusted door switches, however, without additional information or an evaluation of the unit, Sharp cannot determine the cause of the condition alleged by the consumer. In the case of misadjusted door switches, it is possible for the cavity light, the turntable and the cooling fan to turn on. However, the safety interlock circuit is designed so that it is not possible for the cooking operation to begin unless the door is closed, time is entered on the control panel and the START button is pushed.
Sharp recommends that the customer have the unit evaluated by a Sharp authorized servicer.
Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20130301-1368E-2147458341. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 3, 2013, sent to the company Feb 11, 2013, published by CPSC Mar 5, 2013

The product, in the report: Sharp microwave - under the cupboard mounted, over the stove

We had a Sharp microwave that self started. We notified Sharp twice and NEVER got a response from them!!
Based on my first-hand experience Sharp’s assertion that “ it is not possible for the cooking operation to begin unless the door is closed, time is entered on the control panel and the START button is pushed” is demonstrably false. At this very late date the suggestion that “the customer have the unit evaluated by a Sharp authorized servicer” is laughable.
After the initial non-responsiveness of Sharp I vowed that I would never have another Sharp product in my house. Based on the 2/19/2013 response I can see I made the right decision.

Model
Sharp microwave oven
Where
Orange, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/19/2013) SHARP ELECTRONICS CORPORATION: The conditions described as “self start” by the customer may be caused by misadjusted door switches, however, without additional information or an evaluation of the unit, Sharp cannot the cause of the condition alleged by the consumer. In the case of misadjusted door switches, it is possible for the cavity light, the turntable and the cooling fan to turn on. However, the safety interlock circuit is designed so that it is not possible for the cooking operation to begin unless the door is closed, time is entered on the control panel and the START button is pushed.
Sharp recommends that the customer have the unit evaluated by a Sharp authorized servicer.
Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20130203-40D59-2147459137. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 28, 2013, sent to the company Feb 7, 2013, published by CPSC Feb 22, 2013

The product, in the report: Sharp 1200 watt microwave oven

Subject: Unusual behavior of a Sharp microwave
Appliance: Sharp 1200 watt Model R-510-ER microwave
Manufactured: June, 2001
Purchased: Last half of 2001
Use: Household consisting of 2 retired adults in their late 60s
Issues that have started occurring in the last 6 months
1 After entering or even in the process of entering a run time the microwave will start before the Start button is pressed 2 The microwave has started on its own upon the closing of the door before any time entry is made or the Start button is pressed 3 Food has been placed inside, the door shut, a time entered and Start pressed. The timer failed to start and ran past the entered time. We had to press Stop/Cancel to stop it 4 At least once on a spontaneous start-up, we had to unplug it to get it to stop. The controls had no effect 5 Food placed in, door closed, time entered, Start pressed. The unit failed to start. Cancel pressed, process repeated and the unit started
I realize this is an 11 year old appliance and it has probably given us service beyond expectations, but it has not had a lot of use (primarily reheating foods with little actual cooking) and has been kept in a like new condition as far as cleaning inside and outside. The problems are very random time wise and probably are occurring only 5 or 6 times per month. We have not experienced any of the spontaneous startup problems as described in the March, 2013, issue of Consumers Reports but are following their suggestion of reporting the problems to the manufacturer, CPSC, and Consumers Reports. A response to this report would be appreciated.

Model
R-510-ER
Serial number
138794
Where
Kentwood, Michigan: Home/Apartment/Condominium
Who was involved
Age 69, Male
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/11/2013) SHARP ELECTRONICS CORPORATION: “The conditions described by the customer may be caused by misadjusted door switches; however based on the information provided, the cause of the unexplained operation cannot be determined without having the microwave oven evaluated. In this case, it is possible for the cavity light, the turntable and the cooling fan to turn on. However, the safety interlock circuit is designed so that it is not possible for the cooking operation to begin unless the door is closed, time is entered on the control panel and the START button is pushed. The customer has initiated an email dialog with Sharp and Sharp’s representative has suggested that the customer call Sharp’s helpline for a faster resolution. The microwave oven should be evaluated by a Sharp authorized servicer. Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).”

CPSC report 20130128-0F20C-2147459365. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 5, 2012, sent to the company Sep 13, 2012, published by CPSC Sep 27, 2012

The product, in the report: While cleaning my kitchen cabinet I received a very painful cut on my finger from the bottom left corner of my Sharp Carousel microwave oven. This was very painful and it has happen twice! The microwave has clear medal sharp sides protruding down from the front of both sides of the unit about one quarter inch. The model number....R-209KK Serial number....1308974 mfg date dec. 2006 Household Microwave Oven

While cleaning my kitchen cabinet I received a very painful cut on my finger from the bottom left corner of my Sharp Carousel microwave oven. This was very painful and it has happen twice! The microwave has clear medal sharp sides protruding down from the front of both sides of the unit about one quarter inch.
The model number....R-209KK Serial number....1308974 mfg date dec. 2006 Household Microwave Oven

Model
R-209KK
Serial number
1308974
Bought from
Walmart
Bought
Oct 15, 2008, about then
Where
Selma, North Carolina: Home/Apartment/Condominium
Who was involved
Age 73, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(9/24/2012) SHARP ELECTRONICS CORPORATION: Based on the information provided, Sharp cannot determine if there is a problem with the customer’s microwave oven. Sharp strongly encourages the customer to contact Sharp and have the microwave oven evaluated by a Sharp authorized servicer.
Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20120905-9CFBA-2147464045. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 1, 2012, sent to the company Sep 11, 2012, published by CPSC Sep 25, 2012

The product, in the report: Sharp carousel microwave oven

Within the first year of owning the Sharp Carrousel Microwave the small panel inside the oven would catch fire when cooking popcorn or an item with little liquid. This is a very dangerous problem. I believe the product should be recalled. I have read that this has happened to other people that have the same microwave.

Model
Caroussel
Serial number
05665
Bought from
HH Gregg
Bought
Sep 17, 2008, about then
Where
Dublin, Ohio: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/24/2012) SHARP ELECTRONICS CORPORATION: Based on the information provided, Sharp believes that this incident was the result of food spatter on the waveguide cover. This situation can be caused by food particles that are not properly cleaned from the waveguide cover which eventually become carbonized. Proper cleaning of the waveguide cover per the following instructions in the operation manual is very important.
“Waveguide Cover - The waveguide cover is made from mica so it requires special care. Keep the waveguide cover clean to assure good oven performance. Carefully wipe with a damp cloth any food spatters from the surface of the cover immediately after they occur. Built-up splashes may overheat and cause smoke or possibly catch fire. Do not remove the waveguide cover.”
Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20120901-58E7D-2147464163. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 31, 2012, sent to the company Aug 14, 2012, published by CPSC Aug 28, 2012

The product, in the report: A black counter top Sharp microwave oven built into a cabinet using a trim kit supplied by the manufacturer. Model number is R-540DK.

My wife walked past the kitchen at approximately 11:30 PM and heard an unusually loud and different sound coming from the microwave oven. The touch screen was not lit and heat was radiating from the oven. The view window was protruding. Immediately threw the electrical breaker to turn the power off to the oven. Note that an electrical storm had passed thru the area about 30 minutes prior but no lightening strikes were noted in our immediate area. This oven was built into a cabinet. The trim kit was immediately removed and we attempted to remove the oven from the cabinet. All surfaces were hot, but the top and bottom surfaces were so hot that we could not touch them without gloves. After the unit was removed, I noted the electrical wire leading from the wall outlet to the oven was not hot. About noon that day, I attempted to use the oven and it would not respond to my input. I interrupted the power to the oven by recycling the electrical breaker. The oven then responded normally. Unit maintenance history: The touch screen had been replaced twice over the ten years we used the oven. The screen failed again about 3 month ago. This makes 4 total screen failures. We continued to use the oven after the last screen failure, punching in numbers by memory. The light inside the oven failed about 2 month ago. Note that this incident took place just prior to my wife and I going to bed for the night. If it had occurred 1or 2 hours later, I am confident that we would have had a kitchen/house fire while we were asleep.

Model
R-540DK
Serial number
115278
Bought from
LOWES
Bought
Jun 30, 2002, about then
Where
South Charleston, West Virginia: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Spouse
As this report names them
Brand SHARP Carousel (with) Smart and Easy Touch Screen, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/20/2012) SHARP ELECTRONICS CORPORATION: Based on the information provided, Sharp cannot definitely determine the cause of the unexplained operation without evaluating the microwave oven. Sharp encourages the customer to have the unit inspected. Sharp has authorized servicers across the country and customers can locate a servicer in their area by calling 1-800-BE-SHARP. Sharp’s Customer Assistance Center staff is very knowledgeable and will assist the customer in locating the appropriate Sharp Authorized Service Center. In addition, Sharp will attempt to make contact with the customer based on the customer’s contact information provided.

CPSC report 20120731-FFA7C-2147465187. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 26, 2012, sent to the company Aug 8, 2012, published by CPSC Aug 22, 2012

The product, in the report: Microwave oven

Sharp Microwave oven, Model # R520ks, Manufactured in April 2007 The glass door of our microwave shattered and exploded around our kitchen. The microwave was NOT in use at the time and at least 4 hours had passed since it had last been used. No one was near the microwave when it occurred so there was no external cause to explain the shattering of the glass door.

Model
R-520KS
Serial number
503017
Bought from
American TV and Appliances
Bought
Jul 1, 2007, about then
Where
Milwaukee, Wisconsin: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/20/2012) SHARP ELECTRONICS CORPORATION: The door glass on Sharp microwave ovens is tempered glass and may shatter if subjected to impacts or rapid temperature changes. For safety, the tempered glass breaks into small pieces with no sharp edges. Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20120725-33721-2147465385. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 14, 2012, sent to the company Jul 19, 2012, published by CPSC Aug 2, 2012

The product, in the report: Microwave Oven

On 6/13/2012 the consumer was moving his microwave around to clean around the surface, he pushed up against the door which then turned the microwave on.
The manufacturer was contacted the same day who advised him that there were no other reports or recalls on the unit.
The consumer feels the unit is a safety issue because he has young children and if they were to push on the door it would automatically start. He says that the microwave is to only start when having settings in place and then pushing the start button.

Model
R316FS
Bought from
Gift
Bought
Apr 15, 2004, about then
Where
Plano, Texas: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/24/2012) SHARP ELECTRONICS CORPORATION: In moving the microwave oven, it is possible that the door was pushed in a way that activated one of the door switches. In this case, it is possible for the cavity light, the turntable and the cooling fan to turn on. However, the safety interlock circuit is designed so that it is not possible for the cooking operation to begin unless the door is closed, time is entered on the control panel and the START button is pushed. If the customer is concerned, the microwave oven should be evaluated by a Sharp authorized servicer. Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20120614-8348F-1253141. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 31, 2012, sent to the company Jun 8, 2012, published by CPSC Jun 22, 2012

The product, in the report: Sharp Black Carousel Microwave Oven

On 5/22/12, my less than 2 year old Sharp microwave caught fire while heating my children’s lunch. The microwave made a terribly loud buzzing sound and it looked like lightning bolts coming out of the side panel where the heating element is. I noticed a flame coming through this panel and smoke so I stopped it and unplugged it. The smoke filled the kitchen. There is burn damage on this panel as well as the metal unit itself. I immediately phoned Sharp and received a case number of [REDACTED]. They told me my case needed to be reviewed as my microwave is out of warranty. Meanwhile, it is less than 2 years old and almost caught my house on fire.

Model
R-410LK
UPC
I dont know
Serial number
Issue Number: RJ9XG2F
Bought from
Walmart
Bought
Jan 30, 2011
Where
Palatine, Illinois: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Self
As this report names them
Brand Sharp Carousel, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/19/2012) SHARP ELECTRONICS CORPORATION: Based on the information provided, Sharp believes that this incident was the result of food spatter on the waveguide cover. This situation can be caused by food particles that are not properly cleaned from the waveguide cover which eventually become carbonized. Proper cleaning of the waveguide cover per the following instructions in the operation manual is very important. “Waveguide Cover - The waveguide cover is made from mica so it requires special care. Keep the waveguide cover clean to assure good oven performance. Carefully wipe with a damp cloth any food spatters from the surface of the cover immediately after they occur. Built-up splashes may overheat and cause smoke or possibly catch fire. Do not remove the waveguide cover.” Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20120529-06E1A-2147467156. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 21, 2012, sent to the company Jun 18, 2012, published by CPSC Jul 2, 2012

The product, in the report: Microwave oven

The consumer purchased a microwave and five months later it caught on fire while in use. She contacted an electrician who checked out the outlet and there were no problems there. She put a bowl in the microwave, after less than a minute the microwave started flaming from the inside. She called the manufacturer and received a replacement microwave. The same thing occurred to her replacement five months later. She contacted the manufacturer again and is awaiting a response.

Model
R405KST
Serial number
90571
Bought from
Bj’s Wholesale
Where
Dagsboro, Delaware: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/3/2012) SHARP ELECTRONICS CORPORATION: Sharp had the opportunity to inspect this customer’s microwave oven and did not find any evidence of a fire as alleged by the customer. Sharp found that the waveguide cover contained some charring as a result of a significant accumulation of grease and food particles that had become carbonized. Proper cleaning of the waveguide cover is important and the following instructions within the operation manual are very important: • Note that Page 18 of the operations manual states: “Waveguide Cover - The waveguide cover is made from mica so it requires special care. Keep the waveguide cover clean to assure good oven performance. Carefully wipe with a damp cloth any food spatters from the surface of the cover immediately after they occur. Built-up splashes may overheat and cause smoke or possibly catch fire. Do not remove the waveguide cover.” • Note that page 8 of the product manual specifically warns customers to, “Keep waveguide cover clean. Food residue can cause arcing and/or fires.”
Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20120521-D78E9-1248975. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 30, 2012, sent to the company Apr 9, 2012, published by CPSC Apr 23, 2012

The product, in the report: Microwave Sharp R-209HK

The waveguide cover has burned out 3 times now on our Sharp Carousel R-209hk Microwave, the result tends to be whatever is in the microwave when, the waveguide burns a hole in the material will burn whatever is in the microwave. Never had a Microwave burn these up before, the first time it happened took several hours to figure out what it was.. The microwave was made in April 2003.

Model
R-209HK
Bought from
Walmart, Missouri
Bought
Jun 10, 2003, about then
Where
Marionville, Missouri: Home/Apartment/Condominium
Who was involved
Age 37, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/19/2012) SHARP ELECTRONICS CORPORATION: Generally, the reason for burning of the waveguide cover is food splatters and/or grease deposits that are not removed and allowed to carbonize. The owner’s manual instructs the user to, “Keep waveguide cover clean. Food residue can cause arcing and/or fires.” Properly covering food while cooking can prevent most food splatters. Sharp cannot definitely determine the cause without evaluating the microwave oven. Sharp strongly encourages the customer to have the unit inspected. Sharp has authorized servicers across the country and customers can locate a servicer in their area by calling 1-800-BE-SHARP. Sharp’s Customer Assistance Center staff are very knowledgeable and can assist the customer in getting any necessary service. Sharp’s Customer Assistance Center can also be reached at 1-800-BE-SHARP.

CPSC report 20120330-903B2-2147468799. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Mar 28, 2012, sent to the company Apr 19, 2012, published by CPSC May 3, 2012

The product, in the report: over the range microwave (not built in)

While warming up a plastic bowl filled with oatmeal for a minute the consumer noticed a burning odor. The consumer noticed that the plastic bowl inside of the microwave caught fire.
The consumer opened the microwave (which canceled the setting it was placed on) and removed the rotating tray the plastic bowl was sitting on. The consumer placed the rotating tray and bowl in the sink and ran water on them.
The fire was extinguished by the water and the home was filled with the burning odor and smoke. While removing the rotating tray it brushed up against the consumer’s right arm and caused minor burning.
The consumer contacted her renters insurance on 3/5/2012 and they hired a cleaning company [REDACTED] to clean the consumer’s home.
The consumer contacted the firm on 3/5/2012 to advise them of the incident that she experienced. The representative that she spoke with (name not provided) advised her that someone from the safety department would be giving her call by 3/7/2012.
[REDACTED)] came out to the home on 3/6/2012 and cleaned the home to get rid of the smoke. The consumer’s clothing were removed and taken to a drycleaners.
The consumer went to see her Primary care Physician (name not provided) on 3/8/2012 after receiving the minor burn to her right arm.
The consumer then followed up with the firm on 3/8/2012 in reference to the bill from [REDACTED]. The consumer was advised that they (the firm) did not believe the appliance was at fault and would not pay.
Insurance covered the charges for my maintenance department, [REDACTED] Community Service and the consumer removed the microwave from above the range. She states that she has not used it since the incident occurred. The microwave is located on the floor of the consumer’s kitchen.
The consumer placed the microwave above the range shortly after purchasing it in 2010.

Model
R-1520LQ
Serial number
111391
Bought from
Boscov’s
Bought
Mar 28, 2010
Where
Burlington, New Jersey: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand SHARP, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Injury, Seen by Medical Professional

CPSC report 20120328-6AF0F-1240403. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 29, 2011, sent to the company May 14, 2012, published by CPSC May 29, 2012

The product, in the report: Microwave oven (Counter top)

Consumer stated that he had turned on the microwave without anything inside for approximately 4 mins at full power, however, he noticed that there was smoke emitting from it and discovered that the door seal and the plastic inside melted.
Consumer had not contacted the manufacturer as yet.
Consumer is concerned that this microwave is a fire hazard and/or should be reported.

Model
R-320kW
UPC
n/a
Serial number
613448
Bought from
Amazon.com, California
Bought
Jun 28, 2010
Where
Venice, California: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20111229-81E3C-1222407. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 26, 2011, sent to the company May 14, 2012, published by CPSC May 29, 2012

The product, in the report: a microwave

The microwave has a feature sensor cooking that she placed on bake potatoes and start and it should shut off when the time is completed. The machine did not stop running and smoke began pouring from the inside of the machine. Smell from smoke lasted over 2 weeks. Clothes and furniture full of smell.
She attempted to power the appliance in the off position with the switch and when that did not work she opened the door and the unit stopped operating .
She had to open two doors in the home and run a few fans to get rid of the smoke and used fans throughout. She indicated that she has used the sensor cooking button several occasions before and nothing happened in the past.
She contacted the firm on 10/17/2011 and spoke with a representative who indicated that she would pass the information on t o someone with the company and have someone get back with her.
She received a follow up call on 10/26/2011 while filing a report with CPSC. She indicated that she would give them a call back. She has used the appliance but not on the sensory cooking setting and it works but it still has the burning odor in it.
When the appliance is not in use she unplugs it from the wall outlet and when it is in use she plugs it in to use it.

Model
R-530E
Serial number
20537
Bought from
Amazon.com
Bought
Sep 12, 2011
Where
Brooklyn, New York: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/1/2012) SHARP ELECTRONICS CORPORATION: Based on the information provided, Sharp believes that this incident was the result of user error, which resulted in a cavity fire. It is not uncommon for users to program the microwave oven to cook the food item for too long a time, which then causes the food in the cavity to ignite. Carefully preparing the food item correctly prior to microwaving (such as piercing the potato and not wrapping item in a paper towel as instructed in the users manual) would prevent such an issue. Sharp has been working with this customer and the issue has been resolved. Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20111026-69C92-1210621. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 18, 2011, sent to the company May 14, 2012, published by CPSC May 29, 2012

The product, in the report: Microwave

The consumer says she finished cooking and went to clean the microwave and noticed the side panel had melted from the bottom up. She had not used the microwave that day as she was cooking with the oven. The consumer contacted the manufacturer who offered $85 for a replacement shield. She feels that the control panel needs replacement. The manufacturer told her that because she has tiles in her kitchen it generated the heat with melted the panel which she cannot believe. She says this model was made to be vented which she does not know if it is a reason for unit melting on the inside. The consumer would just like the panel be replaced.

Model
R1406F
Serial number
152092
Bought
Apr 15, 2009, about then
Where
Unspecified: Unspecified
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/31/2012) SHARP ELECTRONICS CORPORATION: Based on the information provided, Sharp believes that this over the range microwave oven was not installed in accordance with the manufacturer’s installation instructions. One side of the microwave was in contact with a tiled wall. This installation did not permit adequate ventilation and the resulting heat buildup caused certain parts on the front of the microwave to melt. Sharp has been working with this customer and the issue has been resolved. Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20111018-4C689-1208742. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 30, 2011, sent to the company Oct 7, 2011, published by CPSC Oct 24, 2011

The product, in the report: Sharp, black microwave oven, model #R-402JK-T 53777

Microwave flashes dramatically (not sparking) when heating food, as if it is going to explode. Very frightening! Although it is probably off warranty (a little under 2 years old) this is not really a warranty issue as much as a safety issue. It belongs to my former spouse and she was continuing to use it, standing by to quickly hit the stop button. I was concerned for her safety, as well as our son’s, so encouraged her to remove it ASAP and said I’d check to see if there was a recall on it and if there wasn’t that I would report it.

Model
R-402JK-T 53777
UPC
unknown
Serial number
RJ86G3A
Bought from
Sears
Bought
Oct 29, 2009, about then
Where
Great Falls, Montana: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
My Friend / Neighbor / Co-worker
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/26/2011) SHARP ELECTRONICS CORPORATION: From the customer’s description, it seems that there is arcing in the cooking cavity. Arcing in the cavity can have several causes (e.g. metal in the cavity, food splatters, etc.). Although arcing is not generally a safety concern, Sharp cannot determine the cause without evaluating the microwave oven. Sharp strongly encourages the customer to have the unit inspected. Sharp has authorized servicers across the country and customers can locate a servicer in their area by calling 1-800-BE-SHARP. Sharp’s Customer Assistance Center staff are very knowledgeable and can assist the customer in getting any necessary service. Sharp’s Customer Assistance Center can also be reached at 1-800-BE-SHARP.

CPSC report 20110930-506EB-2147474804. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 11, 2011, sent to the company Sep 19, 2011, published by CPSC Oct 6, 2011

The product, in the report: SHARP Carousel Microwave Model R-315JS-F, Serial # 043387, FCC ID APYDMR0149. COLOR: SILVER. Made in THAILAND

UPDATE: Consumer originally thought the burnt plug belonged to the microwave, but it belonged to a surge protector. The surge protector that the microwave was attached to is manufactured by [REDACTED] .This was a rotating plug.The plug is now burned and melted.I am currently using the microwave with a new surge protector and the machine is fine.
While using a Sharp microwave, which I have owned for 5 years, I smelled a burning smell, it smell like burning electrical appliance. I was concerned so I checked the plug and wiring. I found the plug insulation badly burned and the plastic surrounding the plug also badly burned.The model is R-315JS-F: SERIAL # 043387 : MANUF. JULY,2005 : FCC ID APYDMR0149. AND ADDITIONAL ID RA57G2J. It became obvious to me that the electrical plug use on this model is not well insulated because this is a model with higher power usage.Please note this is a electrical and fire hazard and the appliance need to be removed from customers home.

Model
CAROUSEL MODEL R315JS-F
Serial number
043387
Bought from
MACY’S
Bought
Nov 2, 2005, about then
Where
highland park, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand SHARP Carousel Microwave model R-315JS-F, Serial # 043387, F, made or sold by SHARP ELECTRONICS CORPORATION
Reports CPSC links to it
20111004-2CA76-1206789
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20110911-32C43-2147475430. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 11, 2011, published by CPSC Aug 2, 2011

The product, in the report: Microwave/convection oven, manufactured Aug., 1983 (cannot specify this date in box below), purchased soon after that (also cannot specify date in box below)

Sharp microwave/convection oven, model R-8310, serial number 93870, manufacturered Aug., 1983.
Convection portion of oven failed. Triac that controls heating element shorted, charred, and partially melted, activated smoke or fire alarm. The thermistor that senses oven temperature (located elsewhere in product) developed a spot inside it (visible because thermistor is in clear glass package), possibly due to exposure to greatly excessive voltage or current. I believe these failures may have been related to the convection temperature control shorting to the chassis, which could be a shock hazard if the oven is plugged into an ungrounded AC outlet. This control is supposed to be electrically insulated from the chassis, as evidenced by the sheet of plastic (mylar?) between its metal body and the oven chassis and the use of plastic screws to attach it to the chassis. One of those screws cracked, and that may have caused the failure. This circuit is not isolated from high voltage with a transformer, and instead its power is derived by a 1-3 watt resistor that drops the high voltage to a much lower value.
The manufacturer was informed of this incident years ago but did not respond, except to recommend repair by an authorized service center (not possible due to parts, including the thermistor, no longer being available, not even from sources not authorized by manufacturer). They did not seem to care or understand the electric shock hazard and were quite poorly trained.

Model
R-8310
UPC
unknown
Serial number
93870
Bought from
Roy Edwards’ Warehouse
Bought
Sep 1, 2001, about then
Where
Phoenix, Arizona: Home/Apartment/Condominium
Who was involved
Age 80, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/18/2011) SHARP ELECTRONICS CORPORATION: At 28 years old, this product has reached end of life and repair parts for this model are no longer available from Sharp. The convection mode stopped working after 24 years but failed in a safe manner. The construction of the microwave oven and the materials used performed as intended to prevent an unsafe situation in case of an inevitable internal component failure.

CPSC report 20110711-60859-2147477345. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 24, 2011, sent to the company Jan 3, 2012, published by CPSC Jan 18, 2012

The product, in the report: Sharp Microwave oven 120volts 60 Mz

Consumer stated that her electric powered microwave made noise then smoked profusely and emitted a very foul odor. The magnetron of the product blew and was $175 to replace. The product is a self standing microwave. The product was on for about 45 seconds before it began to smoke. The consumer unplugged the microwave from the outlet and allowed it to burn itself out. The consumer cannot recall when she called the firm initially but has a repair date of 10/27/2007.
The firm has sent her various parts for the product since the initial incident with the microwave; none of which are the part needed to repair the microwave. The consumer was subsequently sent a capacitator and credit towards her credit card for being sent incorrect parts. The consumer received the product as a gift. The consumer stated that her initial capacitator went up in smoke. The damage of the microwave did not spread to her home. The consumer no longer has the product and took the microwave to the habitat for humanity.

Model
RVMCA255
Serial number
160907
Bought from
Gift
Where
Nashville, Tennessee: Home/Apartment/Condominium
Who was involved
Age 74, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Sharp, made or sold by SHARP ELECTRONICS CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/10/2012) SHARP ELECTRONICS CORPORATION: The customer contacted Sharp through our customer helpline at 1-800-BE-SHARP. The customer was instructed to bring her microwave oven into an authorized Sharp servicer for evaluation. The customer refused to have her unit serviced and no longer has the unit. Sharp has not had an opportunity to inspect the microwave oven or review an inspection report for the unit and, as such, cannot comment on the validity of her claim. Sharp only sells user-replaceable parts and accessories to customers. Nonuser-replaceable repair parts are only sold to qualified servicers. Sharp’s Helpline representatives provide expert product support to their customers. Help is available 365 days a year 7am – 7pm Central Time Monday through Friday and 9am – 7pm Central Time Weekends and Holidays by calling Sharp at 1-800-BE-SHARP (1-800-237-4277).

CPSC report 20110624-0DF29-1188940. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 30, 2026 and checked Oct 30, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Sharp microwave ovens

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