Sears Holdings Management Corporation microwave ovens

The reports, as CPSC published them

1. No one hurt

   Made Feb 20, 2019 · , sent to the company Feb 28, 2019 · , published by CPSC Mar 15, 2019

   The product, in the report: Kenmore microwave oven Model no. 405.72123310 Serial no. 201309004288

   While plugged in, the microwave turns on when you open the door. To clarify, the microwave runs and cooks whenever the door is opened.

   Bought from

   K Mart or sears

   Where

   Unspecified: Home/Apartment/Condominium

   Who was involved

   Unspecified

   The reporter’s relation to them

   Unspecified

   As this report names them

   made or sold by Sears Holdings Management Corporation

   How badly, in CPSC’s words

   Incident, No Injury

2. No one hurt

   Made Jan 13, 2018 · , sent to the company Feb 21, 2018 · , published by CPSC Mar 7, 2018

   The product, in the report: Stainless steel above range microwave.

   We bought a Kenmore Microwave less than 2 years ago. We were warming up a piece of left over chicken in that microwave. We started to smell something terrible. We look and the microwave was on fire. We were able to get the fire out. We then looked inside and the red tabs that hold up the rack in the microwave had caught on fire. Luckily we caught the fire pretty quick, so there was no damage to anything that we could see. Now we have not pulled the microwave out yet so we could not inspect the cabinets yet. The microwave is completely unusable due to the big hole that burned in the side of the microwave. We called Kenmore and because there is no warranty left on the microwave they will not help me. They also say we must of done something to make it catch on fire. I can tell you we did not. This needs recalled so no one gets hurt or killed. We were lucky next time someone else may not be.

   Model

   79080353310

   Serial number

   KG54954437

   Bought from

   Sears

   Bought

   Feb 2, 2016

   Where

   Paris, Illinois: Home/Apartment/Condominium

   Who was involved

   Age 34, Male

   The reporter’s relation to them

   My Spouse

   As this report names them

   Brand Sears, made or sold by Sears Holdings Management Corporation

   How badly, in CPSC’s words

   Incident, No Injury

3. First aid

   Made Aug 2, 2017 · , sent to the company Aug 18, 2017 · , published by CPSC Sep 1, 2017

   The product, in the report: Kenmore Elite Microwave oven model # 721.86012010, Manufactured April 2011, made in Korea

   This is a Kenmore Elite Microwave model # 721.86013010. This product is sold as stainless steel. Now that we have the product and the handle of the microwave is peeling off some kind of material, we learned from Sears that the border around the window may be stainless steel but the handle is not. The handle is plastic with some kind of plastic covering made to look like stainless steel. The microwave is made to be installed above an oven range, which produces a large amount of heat. The plastic on the handle of the microwave is now peeling off, cutting our hands as we try to open the door and the plastic that is peeling off is falling into the food we cook on the range. We contacted Sears and they are directing us to purchase a new handle and pay an additional fee to have it installed. Here is a link to an appliance blog where many other consumers describe this issue: [REDACTED]

   We are very concerned that this product is a hazard as our hands have been cut by the shards of the peeling plastic covering on the handle and the plastic that is falling into our food.

   Model

   721.86013010

   Serial number

   104KM01667

   Bought from

   Sears

   Bought

   May 11, 2011, about then

   Where

   United States: Home/Apartment/Condominium

   Who was involved

   Age 49, Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand Sears Kenmore Elite, made or sold by Sears Holdings Management Corporation

   How badly, in CPSC’s words

   Injury, First Aid Received by Non-Medical Professional

4. Hurt, no treatment

   Made Apr 27, 2017 · , sent to the company Jun 16, 2017 · , published by CPSC Jun 30, 2017

   The product, in the report: Sears, White, Over stove, Kenmore Elite, Microwave Oven

   Using the independent timer function on Sears microwave oven to control simmering time for a chili-pot cooking on the kitchen stove. While folding clothes in the family room, adjacent to the kitchen I smelled an unusual odor. The odor grew more awful so I got up to investigate. Looking around the kitchen I saw flames flickering through the microwave oven door. I immediately pressed the microwave STOP button, grabbed the lid off the simmering chili-pot and opening the microwave door, placed the stainless steel, chili-pot lid over the glass turntable snuffing out the flames. The microwave fan was running full speed but not responding to the control button. The house was filled with smoke and awful noxious odors. I opened the large patio sliding glass door to start ventilation, turned on all of the ceiling fans in adjacent rooms, opened the windows in the master bath and my office. Outside was very windy with wind watches and warnings all across the High Desert. I added a portable tornado fan from the garage in the main hallway, raised the garage door one foot then leaving the door from the garage to my office open, creating a clear unobstructed ventilation path from the front of the house through the kitchen and family rooms out the back patio door. When cooled the plastic three wheel turntable was melted beyond repair. As a result we are afraid to use the microwave again and the turntable is beyond repair. The odor is beginning to fade.

   Model

   790.80372310

   UPC

   VG8XC151KYY

   Serial number

   KG64258683

   Bought from

   SEARS

   Bought

   Dec 24, 2016

   Where

   Apple Valley, California: Home/Apartment/Condominium

   Who was involved

   Age 70, Female

   The reporter’s relation to them

   My Spouse

   As this report names them

   Brand SEARS, made or sold by Sears Holdings Management Corporation

   How badly, in CPSC’s words

   Injury, No First Aid or Medical Attention Received

5. First aid

   Made Dec 14, 2016 · , sent to the company Dec 22, 2016 · , published by CPSC Jan 9, 2017

   The product, in the report: Kenmore Elite Microwave Hood Combination. It is suppose to be stainless, but the handle is actually plastic and is covered in stainless contact paper to give the appearance that it is stainless.

   While using my microwave, the handle (which was sold as stainless) chipped off. The handle is actually covered in “stainless steal contact paper”. When it chipped, it cut my finger and caused it to bleed. In addition, the chips fell into my food which I was cooking on the stove.

   Model

   721.86003010

   Serial number

   107KM00184

   Bought from

   Sears, Massachusetts

   Bought

   May 25, 2012

   Where

   Canton, Massachusetts: Home/Apartment/Condominium

   Who was involved

   Age 59, Female

   The reporter’s relation to them

   Self

   As this report names them

   made or sold by Sears Holdings Management Corporation

   How badly, in CPSC’s words

   Injury, First Aid Received by Non-Medical Professional

6. Hurt, no treatment

   Made Aug 8, 2016 · , sent to the company Aug 16, 2016 · , published by CPSC Aug 30, 2016

   The product, in the report: Sears Kenmore Over Range Microwave in Stainless Steel Model 72185063010

   I own a Kenmore over the oven microwave, purchased January 2012. Model # 72185063010. A little over a year after purchase, the “Stainless Steel” handle began to bubble. Eventually, it began to craze and flake small chards into the food below. I had purchased an extended warranty, but was told it wasn’t covered. By 2016 the handle was flaking off larger pieces of metal shavings, one of which I choked on. I attempted to purchase a replacement handle which is unavailable. I contacted Sears, concerned that I might be poisoning us with heavy metals. I contacted Sears trying to find out what the handle was made of. They were unhelpful. One Sears parts representative suggested the handle was made of “Stainless Steel, lead, and mercury”, but I think they were simply making up an answer. They said they had no way to tell what their Microwave handle was made of and suggested I do research on the internet. The only thing I found was that this is a common complaint with this model and Sears will not address it.

   Model

   72185063010

   Serial number

   105ta01921

   Bought from

   Sears, Michigan

   Bought

   Jan 10, 2012, about then

   Where

   South Lyon, Michigan: Home/Apartment/Condominium

   Who was involved

   Age 55, Male

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand Sears Kenmore, made or sold by Sears Holdings Management Corporation

   How badly, in CPSC’s words

   Injury, No First Aid or Medical Attention Received

7. Not said

   Made Oct 5, 2015 · , sent to the company Oct 14, 2015 · , published by CPSC Oct 28, 2015

   The product, in the report: Over the Range Microwave Over. Model:721-85033111 S/N 301TA03694

   Sear Kenmore Microwave. Just purchased the home and there was over the stove Microwave Oven that was tested and all the sudden the inside hood caught fire. I saw that there was flames and immediately turned it off and unplugged the Microwave Oven. I called Sear and they did offer to have a technician come to the house for a service fee of $260.00 just to take a look at it, but since in my eyes that this was a fire hazzard I thought that, that charge should not be given to me. I wanted to report this to the government.

   Model

   Model: 721.85033111

   Serial number

   301TA03694

   Bought from

   SEARS

   Bought

   Oct 1, 2012

   Where

   Bridgeport, Connecticut: Home/Apartment/Condominium

   Who was involved

   Unspecified

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand Sear Kenmore, made or sold by Sears Holdings Management Corporation

   How badly, in CPSC’s words

   Unspecified

8. No one hurt

   Made Jun 3, 2015 · , sent to the company Jun 11, 2015 · , published by CPSC Jun 25, 2015

   The product, in the report: White with gray numbers kenmore microwave,120V, manufactured date of August 2009, pn#[REDACTED], DHHS CODE NO. LT, FCC ID NO. BEJS114ZM two other numbers on back are.. [REDACTED], [REDACTED] don’t see anything that says a model number. That may have burnt up.

   It was 10pm. My husband goes out to the kitchen for a drink only to find our microwave is on by itself, sparking and flaming. He quickly unplugged it and was able to put out. No one had used it for it to be running. Had he not woke up and went for a drink we would have lost everything. There was NOTHING in the microwave for it to even spark. I had noticed when cleaning it a week ago that the top part was bubbling and some paint was missing. Which worried me to start. We had not been using because of that issue but it was still plugged in. Very strange to say the least!

   Where

   Sabillasville, Maryland: Home/Apartment/Condominium

   Who was involved

   Male

   The reporter’s relation to them

   My Spouse

   As this report names them

   made or sold by Sears Holdings Management Corporation

   How badly, in CPSC’s words

   Incident, No Injury

9. No one hurt

   Made Apr 18, 2015 · , sent to the company Apr 27, 2015 · , published by CPSC May 11, 2015

   The product, in the report: Sears Kenmore Elite Microwave

   The sticker inside the microwave melts down and exposes metal to microwave. I tried to cover it, but now I see the inside of the microwave is beginning to melt.

   Model

   721.66339011

   UPC

   093003401219

   Serial number

   106TA00134

   Bought from

   Sears

   Bought

   Sep 29, 2011

   Where

   Pearl River, New York: Home/Apartment/Condominium

   Who was involved

   Unspecified

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand Sears Kenmore Elite Microwave, made or sold by Sears Holdings Management Corporation

   How badly, in CPSC’s words

   Incident, No Injury

10. No one hurt

    Made Apr 10, 2015 · , sent to the company Apr 20, 2015 · , published by CPSC May 4, 2015

    The product, in the report: Sears Kenmore Microwave Oven

    My wife was warming a dish and the Sears Kenmore Microwave Oven Model number 721.67909800 shut down. She opened the door on the oven and it started up. I was in the kitchen at the time and I told her to shut the door and unplug it. This model microwave oven may fail like this and hurt some child.

    Model

    721.67909800

    Serial number

    711KM00136

    Bought from

    Last owner was in home when we purchased this home.

    Bought

    Apr 29, 2010

    Where

    Cordova, Tennessee: Home/Apartment/Condominium

    Who was involved

    Age 69, Female

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand Sears Kenmore, made or sold by Sears Holdings Management Corporation

    How badly, in CPSC’s words

    Incident, No Injury

11. No one hurt

    Made Sep 3, 2014 · , sent to the company Sep 11, 2014 · , published by CPSC Sep 25, 2014

    The product, in the report: Sears Kenmore Elite Microwave Oven

    We purchased a Kenmore Elite Microwave Oven 2-11-12. My wife was using it to heat some food and it shut off. She went to retrieve the food and when she opened the door the microwave came back on. She immediately shut the door and the unit shut off. She opened the door again and it came back on. We tried this a couple of more times and it continued to respond in the same manner. I unplugged the unit and let it sit for approximately 10 minutes thinking something inside might need to reboot. I plugged the unit back in and when I opened the door it started running again. I contacted Sears and they were no help. Hopefully this isn’t happening to other consumers. If they do not understand the dangers of the microwave process they could be in a very hazardous environment.

    Model

    Model number 721.79209010

    Serial number

    112TA00073

    Bought from

    Sears

    Bought

    Feb 11, 2012

    Where

    Yukon, Oklahoma: Home/Apartment/Condominium

    Who was involved

    Age 55, Female

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand Sears Kenmore, made or sold by Sears Holdings Management Corporation

    How badly, in CPSC’s words

    Incident, No Injury

12. No one hurt

    Made Mar 1, 2014 · , sent to the company Mar 10, 2014 · , published by CPSC Mar 25, 2014

    The product, in the report: Kenmore black household microwave INPUT 120V AC 60Hz SINGLE PHASE ONLY WITH GROUNDING OUTPUT 1200W(IEC 60705 RATING STANDARD) OUTPUT FREQUENCY 2450MHz RATED 13.8AMP DHHS CODE NO.:LT FCC ID: BEJS120ZKA MANUFACTURED DECEMBER 2009

    Microwave started by itself.

    Model

    721.66339800

    Serial number

    912TA02733

    Bought from

    Sears, Wisconsin

    Bought

    Apr 1, 2010, about then

    Where

    Greenville, Wisconsin: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Sears Kenmore, made or sold by Sears Holdings Management Corporation

    How badly, in CPSC’s words

    Incident, No Injury

13. No one hurt

    Made Mar 4, 2013 · , sent to the company Mar 14, 2013 · , published by CPSC Mar 28, 2013

    The product, in the report: Sears Kenmore microwave Model #721.89941490 Serial #50300265 Manufactured date: March 1995

    Kenmore Microwave Model #721.89941490 Serial #50300265

    Microwave stopped working for a couple of days, or so I thought. Could not get it to turn on or do anything. Got up in morning on or about February 18, 2013. Microwave was running having turned itself on sometime during the night. I touched it to open the door and it was very, very hot. Have wood cabinets all around it as it is over the stove model. Very, very scary.

    Model

    721.89941490

    Serial number

    50300265

    Where

    Las Veegas, Nevada: Home/Apartment/Condominium

    Who was involved

    Age 68, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Sears Kenmore, made or sold by Sears Holdings Management Corporation

    How badly, in CPSC’s words

    Incident, No Injury

14. No one hurt

    Made Nov 25, 2012 · , sent to the company Dec 14, 2012 · , published by CPSC Jan 2, 2013

    The product, in the report: Kenmore microwave

    Microwave does not stop running after time of cooking has stopped.

    Model

    721.6622011

    Serial number

    108TA04211

    Bought from

    Kmart, Florida

    Bought

    Nov 25, 2012, about then

    Where

    miami, Florida: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    made or sold by Sears Holdings Management Corporation

    How badly, in CPSC’s words

    Incident, No Injury

15. Hurt, no treatment

    Made Jul 10, 2012 · , sent to the company Sep 5, 2012 · , published by CPSC Sep 19, 2012

    The product, in the report: Combination microwave & oven

    (7/6/2012) The consumer stated that the night before she set the oven to self-clean. When she went to open the door after it cooled down. She took a paper towel and cleaned up the residue from inside the oven. Without notice the glass door to the oven exploded and flew into her kitchen and living room. The consumer received a minor abrasion on one of her fingers.

    -The consumer stated that she has been searching the Internet and came across many complaints with the brand and the same model.

    (7/8/2012) The manufacturer was contacted and she spoke with the [REDACTED] (last name unknown) at [REDACTED]. Her case number is: [REDACTED]. She informed her that they would offer half towards everything including, labor, etc. They also scheduled for a technician to come out on 7/9/2012. [REDACTED] advised the consumer to call her as soon as the technician arrives.

    (7/9/2012) The technician came out and inspected the oven. The tech noted that the glass may have been weakened, cracked or from using the cleaner. They both tried calling [REDACTED] as instructed per her request, but they got no answer. The technician placed an order for a replacement glass door.

    Note: The consumer feels that the oven is a safety hazard and the design should be changed. She feels that if she had the oven door upward she would have gotten glass in her face. The consumer also wants the manufacturer to take full responsibility for the costs and not just offer half.

    I was wiping ashes from the oven floor. P cleaning 11:15 AM Oven door (glass) exploded in kitchen blowing glass particles into living room. Big explosion blew over and around me. Kitchen floor covered with glass.

    12:15P Called [REDACTED] Sears. They gave me a number to call for repair. (1-800-469-4663) They wanted me to pay for call, labor, and parts.

    Cleaned up mess!

    Called CEO/President (@ 1-847-286-8371) of Sears. Got a recording. They asked me to leave a message which I did and they would call me back within the hr. Waited for about 1-1/2 for call that didn’t happen. Called again with no results or returned calls. Son-in-law came and took pictures. 6:45P No return call at all.

    July 29th 2012 RE: Oven door exploding

    CPO called back and stated that they pay for half of the oven repair which came to 184.50 of $368.00. I could see no other way for repair and so I accepted. Personally I felt that Sears should have paid 100%.

    Repair was made and I am holding my breath hoping this will not happen again.

    Thank you. [REDACTED]

    Model

    790.4784*4785*

    Serial number

    MF8723117

    Bought from

    Sears, Georgia

    Bought

    Jun 15, 2007, about then

    Where

    Blue Ridge, Georgia: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    Unspecified

    As this report names them

    made or sold by Sears Holdings Management Corporation

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

16. No one hurt

    Made Feb 13, 2012 · , sent to the company Mar 1, 2012 · , published by CPSC Mar 15, 2012

    The product, in the report: built in above the range microwave

    While using the microwave on the popcorn setting the consumer heard a loud shatter. After opening the door to the appliance she noticed that the glass rotating plate had shattered into a two large pieces.

    The amount of time exactly for the popcorn setting is unknown.

    The firm was contacted and a technician came out to the home on 2/11/2011 and they could not locate a failure with the unit. The glass plate was ordered and will be replaced once it is available. The consumer was advised to con contact CPSC because the failure could be with the rotating plate.

    The consumer indicated that her concerns are that someone could have seriously been injured if the door to the appliance was opened when the glass exploded.

    Model

    721.80823500

    Serial number

    810KM01897

    Bought from

    Sears

    Bought

    Feb 1, 2009

    Where

    Holmdell, New Jersey: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    Unspecified

    As this report names them

    made or sold by Sears Holdings Management Corporation

    How badly, in CPSC’s words

    Incident, No Injury

17. No one hurt

    Made Feb 6, 2012 · , sent to the company Feb 14, 2012 · , published by CPSC Feb 29, 2012

    The product, in the report: Sears Kenmore Microwave Oven Sears Kenmore model 721.63252301. S/N 507TA06456

    Sears Kenmore model 721.63252301. S/N 507TA06456. We have owned this microwave for a few years and are the original owner. My wife placed a microwave safe bowl into the oven with broccoli in it with approximately 1 cup of water. The timer was set for several minutes and the start button pressed. Several minutes into cooking the broccoli smoke started come out from the sides of the microwave oven. The smoke had a very offensive smell and smelled like electrical wires or components burning. The cord is in perfect condition and was plugged into a GFCI outlet. This outlet at no time triggered. The smoke was building so we stopped the microwave oven and removed the broccoli. The broccoli and water was complete cold so it was clear zero cooking of the item was occurring. We placed the microwave outside since we were concerned that it was going to cause a fire. I emailed SEARS customer support and let them know of the issue and they simply responded and said my microwave was out of warranty. I let SEARS know that I planned on plugging the microwave in again while it was outside to test what would have happened had we been upstairs in the house. I let them know I was disappointed they were not further investigating the issue. I have now received another email from Sears saying a store manager will call me. I placed the microwave on a table outside, put a plastic cup in it with 1/2 cup of water and put 15 minutes or so on the timer. I pressed start and waited while filming. After 5 minutes you could smell the odor again. Very difficult to see any smoke. Within 15 minutes there was a heavy constant stream of thick white smoke coming out of the sides of the microwave oven. I actually put the camera down for a few minutes and in that time it when from barely smoking to a ton of steady smoke. Again, very strong and offensive odor. I would say it smells like an electrical or plastic component melting or burning inside the unit. I would say the smoke would fill a standard kitchen in 5 minutes easily once it reaches the heavy stage. I had the microwave on an extension cord several feet from the house. I unplugged it from the house once the really heavy smoke started. I opened the microwave oven door and checked the water in the cup. It was cold and receiving zero heating. The smoke took a while to stop flowing from the unit. I still have the microwave and the video that I took on our small Panasonic camera and it clearly shows the problem. I could post it on youtube and send a private link if interested?

    Model

    721.63252301

    Serial number

    507TA06456

    Bought from

    Sears, Indiana

    Bought

    Sep 1, 2005

    Where

    Columbus, Indiana: Home/Apartment/Condominium

    Who was involved

    Age 49, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Sears / Kenmore, made or sold by Sears Holdings Management Corporation

    How badly, in CPSC’s words

    Incident, No Injury

18. No one hurt

    Made Dec 18, 2011 · , sent to the company Dec 27, 2011 · , published by CPSC Jan 11, 2012

    The product, in the report: 1 1/2 cu ft black countertop microwave

    This incident occured at my mother’s home on December 9th, 2011. She had a large countertop microwave which sits in a built in wall unit. I, Her daughter, was visiting her for dinner, we had started cooking and my mother placed a microwaveable baking potato into her microwave. This potato was purchased at her local grocery, individually wrapped in a plastic for the specific purpose to be placed in a microwave. My mother placed the potato into the microwave and set the cooking time as indicated on the potato’s label. After a short time I, her daughter, smelled an odor, thinking it was just the odor of the plastic baking in the microwave. A few more minutes went by when I glanced over to the microwave I noticed smoke lifting off of the top of the microwave which had a strong electrical odor. The microwave outside walls were too hot to touch and at that time I pulled the plug from the wall, noticing that the plug and the wall were not hot, which indicated to me there was not a problem with the outlet or cord. I needed to get this microwave out of the house. Since the microwave was too hot to touch I ran to the basement to get something to cover it with, I found a blanket. I covered the microwave with the blanket and carried it to the garage to get the strong odors out of the house. In thinking again I needed to get this out of the house completely and asked my mother to open the garage door. As she was doing that she is telling me she sees fire inside the microwave as I was holding it. I carried it outside and placed it in the her gravel driveway. The moment I set it down and removed the blanket the microwave burst into flames. Once I realized it was faraway from the house and posed no problem to the house or us we returned to the kitchen to find a small fire burning into the shelf. That was easily put out with a wet dish cloth, but it did burn down about 1/4 inch into the shelf. I then took a pitcher of water outside and slowly doused the flames. The microwave was left outside and is still outside. Evaluating the situation it scared both of us. If I a 60 year old healthy daughter had not been there and this happened when my 83 year old mother was alone she would have a terrible incident on her hands and had her home on fire. This microwave was too heavy for her to move.

    Model

    565.8978090

    Serial number

    4T8C024483

    Bought from

    Sears

    Bought

    Dec 27, 1994, about then

    Where

    Erie, Pennsylvania: Home/Apartment/Condominium

    Who was involved

    Age 83, Female

    The reporter’s relation to them

    My Parent

    As this report names them

    made or sold by Sears Holdings Management Corporation

    How badly, in CPSC’s words

    Incident, No Injury

19. No one hurt

    Made Nov 3, 2011 · , sent to the company Jan 12, 2012 · , published by CPSC Jan 27, 2012

    The product, in the report: microwave oven

    While in located in another room he noticed that the microwave began to operate without being switched on and when trying to open the door to stop it continues to run with the door open .

    There is no timer on the control panel and he is unable to determine what type of setting its placed on. To power the unit in the off position he unplugs it from the wall outlet. The failure occurs intermittently.

    On 11/2/2011 he went into the retailer with the appliance and they wanted to charge him a fee to make repairs on the unit. He declined in making any repairs and took t he appliance back home with him.

    The appliance is unplugged when it is not in use. He indicates that he doesn’t use the microwave on a regular but every so often.

    Model

    721.66339800

    Serial number

    004TA03358

    Bought from

    Sears, North Carolina

    Bought

    Nov 18, 2010

    Where

    Goldsboro, North Carolina: Home/Apartment/Condominium

    Who was involved

    Male

    The reporter’s relation to them

    Self

    As this report names them

    made or sold by Sears Holdings Management Corporation

    How badly, in CPSC’s words

    Incident, No Injury

20. No one hurt

    Made Sep 22, 2011 · , sent to the company Oct 17, 2011 · , published by CPSC Oct 31, 2011

    The product, in the report: a microwave

    Shortly after plugging the microwave into the wall outlet it begin to run without being switched on, on a high setting.

    He pressed the stop button on several occasions and it did not power off and the door was opened and the appliance stopped. He noticed that the display panel had all zero’s on it.

    He closed the door back to the microwave and it began to operate again without being switched on and the door was opened to the microwave again.

    Later in the evening when he went to heat a frozen dinner up he placed the microwave on 55 seconds and it didn’t count down so he opened the door to the microwave and it continued to operate.

    He has discontinued the use of the microwave in fear that it could pose as a fire hazard and has placed it back in its original packaging to return to the retailer.

    He has not contacted the firm but indicated that he plans to do so.

    Model

    721.66222011

    Serial number

    107TA0E601

    Bought from

    Kmart

    Bought

    Sep 21, 2011

    Where

    National Park, New Jersey: Home/Apartment/Condominium

    Who was involved

    Age 68, Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    made or sold by Sears Holdings Management Corporation

    How badly, in CPSC’s words

    Incident, No Injury

21. No one hurt

    Made Aug 9, 2011 · , published by CPSC Sep 19, 2011

    The product, in the report: microwave oven

    The microwave was in the home prior to the consumer moving into it.

    Shortly after placing a dish inside the microwave to heat up (the exact amount of time the microwave was placed on is unknown) within 10 seconds after the microwave was started she saw sparks flying from the metal rack that is located inside of the microwave.

    She opened the microwave door and the sparks went away. She currently still uses the microwave but has since then removed the metal rack to prevent any hazard.

    Prior to the incident occuring she contacted the firm because she leard from a home inspector that the microwave was once affected by a recall (unable to locate the exact recall reflecting the model number provided) she was advised by the representative from the firm that if the repairs were already made to the unit there would be a green sticker located near the model number.

    She did locate the sticker. She tried again to contact the firm but only gets recordings which indicate the green sticker shows repairs were made.

    Model

    66560654000

    Serial number

    xck3210024

    Where

    Indianapolis, Indiana: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    Unspecified

    As this report names them

    made or sold by Sears Holdings Management Corporation

    How badly, in CPSC’s words

    Incident, No Injury

CPSC’s disclaimer

Sources