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Whirlpool freezers

3 reports to CPSC, the latest made Jun 16, 2017. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 3reports to CPSC
  • Jun 16, 2017the latest report was made
  • Jun 15, 2011the earliest
  • 1with the company’s comments
Brand
Whirlpool
Maker
WHIRLPOOL CORPORATIONMakers, importers or sellers, as the reports name them
Product
FreezersSeparate from refrigeratorsCPSC’s product type: Freezers (Separate From Refrigerators) (code 263), in Kitchen: Appliances

By month

1 report from July 2016 to June 2017; the most in June 2017, 1. 2 earlier reports, since June 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
June 20171
June 20131
June 20111

How badly anyone was hurt

  • No one hurt 2 CPSC: Incident, No Injury
  • Not said 1 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Jun 16, 2017, sent to the company Aug 29, 2017, published by CPSC Sep 14, 2017

    The product, in the report: Whirlpool Upright Freezer

    Our freezer caught fire on the inside. Fortunately someone was home and unplugged it. We believe that the freezer has a defect that represents a fire danger.

    Model
    F25 EV250NXTQ
    Serial number
    U03653031
    Bought from
    Sears, Washington
    Bought
    Aug 27, 2012
    Where
    Shoreline, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  2. Not said

    Made Jun 14, 2013, sent to the company Jun 24, 2013, published by CPSC Jul 9, 2013

    The product, in the report: The unit began putting off a strange odor, then stopped cooling. When the repair man removed the panel on the inside of the freezer, his words were “what in the WORLD?!?” He immediately hopped up and unplugged the unit and called Whirlpool. They didn’t believe him and said they wouldn’t replace the unit. They had him send pictures. He told us they would contact us within 5 days. Within an hour he called us back to say they had contacted him to say they WOULDN’T be repairing it. We have yet to hear from Lowes or Whirlpool regarding our replacement or refund. NOTE: Once they process our replacement, they will be picking it up. If you want it, please contact us quickly. NOTE: I’ve tried to submit this report 4 times. Every time I get to uploading pics, the screen greys out and hangs. If you want pics of the freezer label or the burned liner, I have them and can email them.

    Upright freezer began putting off an odd smell, then stopped cooling. When the repairman took of the panel inside the freezer, his words were “what in the WORLD?!?’. The liner behind the panel was completely burned/melted. He immediately jumped up and pulled the plug on the freezer. Then he called Whirlpool. He told them it was not repairable. They didn’t believe him and demanded pictures. They called him back within the hour and said they wouldn’t be repairing it. (He called us just to let us know.) We have yet to be officially notified by Whirlpool or Lowes of the status of replacement or refund.

    Due to the burning/melting of the liner of this fridge, we believe it was only a matter of time before it actually caught on fire. While we only sustained minimal food loss, this could have been tragic. We would like someone to investigate to prevent others from being injured in the future.

    Model
    EV201NZTQ03
    Serial number
    U23201221
    Bought from
    Lowes
    Bought
    Oct 18, 2012
    Where
    Plainfield, Indiana: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Whirlpool, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Unspecified
  3. No one hurt

    Made Jun 15, 2011, published by CPSC Aug 11, 2011

    The product, in the report: Upright Freezers

    This is concerning a freezer I had bought.

    Whirlpool Freezer Model: EV161 NZRQ05 Serial: EWY1232166 Purchase date: 12-22-2009 Place of purchase : Menards - Muncie, Indiana

    On 6/15/2011 I was driving back from taking my dog to the vet. I called my wife by cell phone and told her to go downstairs in the basement and make sure the dehumidifier was on because it was raining outside. She came back up and said the freezer was making a thumping or hitting type of noise. So I hurried home without stopping anywhere else.

    When I got home I pulled about 200 Ibs of meat out and removed the racks and some screws form the freezer. The noise was coming from an air circulation fan behind a plastic cover. I looked at it and the fan blade had been backing up on the shaft and hitting the motor. This hitting was causing the fan to have gashes cut out in it by the motor. (See pictures)

    I called Whirlpool service department and they said there was “no recalls” on this model number. (This info will be important later on in this letter.) They wanted to send a technician out to my house but it would cost me normal rates to work on the freezer. I declined. I then called CPSC. While on the phone I gave them the info they asked. After talking to CPSC I hung up and looked on the internet for parts for this freezer. There was a fan blade on the website for searspartdirect.com. I had notice the fan blade (sears part no. 439012) had been replaced by another part no.(1-B0250-102} I got ahold of a sears parts technician on line. He said the part had been changed in 2010 by whirlpool.

    So I called whirlpool back up and talked to their service department again and told them about the blade replacement. They told me they had problems with the blade as early as 2009. (This means the fan was bad when I bought the freezer and Whirlpool knew it. ... }1 asked them why they didn’t let people know. They said their engineers didn’t think it was important enough. I told them I had called earlier and no one had told me about the fan . Duh ... ??????? They didn’t even offer to send me an updated fan ....

    I then reported this to CPSC by phone after I had talked to Whirlpool.

    This fan blade has the possibilty to stop the motor and cause it to overheat. Then causing a short or fire ...

    Sears price for the fan blade was $7.10 + shipping & handling of about $B.99 I ordered one thru a technician 15 miles away for $ 7.10 + tax. I asked the technician if he’s had the problem of the fan before. And he said “Alot more than you might think.”( A technician normally does not report problems to the CPSC, they just fix them so CPSC would not hear of the problem other than by a consumer)

    Model
    EV161NZRQ05
    Serial number
    EWY123166
    Bought from
    MENARD, Indiana
    Where
    Muncie, Indiana: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Freezers

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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