Wolf Gourmet electric mixers

The reports, as CPSC published them

1. No incident, no one hurt

   Made Dec 15, 2025 · , sent to the company Dec 22, 2025 · , published by CPSC Jan 9, 2026

   The product, in the report: It is a Wolf Gourmet, large, high end stand mixer, Model WGSM100S

   I sent the following message to Wolf Gourmet on 8 Dec ‘25:

   Hi Folks,

   This is the follow-up to my earlier call today concerning a potential safety issue with a loose/broken handle on a Wolf 7-Quart Mixing Bowl. The background:

   My wife has had a Wolf Gourmet WGSM100S for several years and loves it! (Atch. 1) She is an accomplished cook and baker who probably uses the mixer at least once a week. On 26 November, while doing some holiday baking she commented to me that the “handle seems loose”. I looked and sure enough it was not only loose, but a slight movement by me caused the upper ‘attachment point’ to separate completely from the bowl! Atch. 2 is the photo I took at that time while Atch. 3 is another photo I took today to more clearly show the problem. BTW, the bottom ‘attachment point’ is also loose but not yet totally separated. It appears to me that there is some kind of “screw mechanism” holding the handle to the bowl but no obvious way of “tightening” it back on.

   I don’t think the handle should fall apart. Do you? I believe this is a potential safety issue. If my wife was lifting off the heavy mixer bowl when the handle failed, she could have been injured. I told her to stop using it and I called you folks, but after 10 minutes of waiting gave up. Since she had lots more baking to do, I chose to immediately order an expensive ($263.95) replacement bowl. (Atch. 4) rather than deal with a potential safety problem. It arrived via UPS on 5 December and is working fine!

   I’m not exactly sure when we bought the mixer but we still have the actual carton it came in. Atch. 5 is from that carton and shows a “copyright of 2019” so I suspect our unit may have been bought in 2019/2020. Thus, it is probably beyond the 5 year warranty period but I’m not sure this really applies in our case. If we hadn’t noticed the failure when we did and stopped using the bowl at that time, the results could have been much worse. Therefore, I am respectively asking that you consider refunding the $263.95 I paid for the replacement bowl. BTW, I still have the original “failed” bowl should you be interested in examining it. Thank you very much and we look forward to your reply.

   [REDACTED] [REDACTED] [REDACTED] [REDACTED] [REDACTED]

   They replied with this bland message: [REDACTED] (Wolf Gourmet Support)

   Dec 9, 2025, [REDACTED] EST

   [REDACTED],

   Thank you for your email.

   Unfortunately, there is no way to repair/tighten the handle on the bowl.

   With the appliance showing it is outside of the 5 year limited warranty we will be unable to replace the bowl.

   We sincerely apologize for the inconvenience

   Thank you for contacting Wolf Gourmet

   [REDACTED] Consumer Affairs

   I then sent this reply back:

   [REDACTED],

   Interesting and disappointing. You completely ignored my central issue that Wolf has a SAFETY issue that could result in injury to your customers. I thought perhaps some “thank you for pointing this out” would result and maybe even as a gesture of customer goodwill reimburse me for having to buy a replacement bowl. You do acknowledge “Unfortunately, there is no way to repair/tighten the handle on the bowl” which implies a design deficiency. Bottom line, it appears that Wolf is more interested in quibbling over details rather than addressing a potential problem. So be it. Perhaps I will share this story with [REDACTED] and the Consumer Product Safety Commsision to see how they view the issue. Please reconsider your decision.

   There has been no further word from them. I can understand them not wanting to reimburse me for buying s new bowl, but cannot understand them ignoring a potential safety issue. I don’t know if you have previous reports on this, but if I hadn’t intervened, my wife could have been injured when the handle suddenly separated. Thank you.

   [REDACTED]

   Model

   WGSM100S

   UPC

   4009493954

   Serial number

   unknown

   Bought from

   online years ago

   Bought

   Dec 31, 2018, about then

   Where

   PRESCOTT, Arizona: Home/Apartment/Condominium

   Who was involved

   Age 83, Female

   The reporter’s relation to them

   My Spouse

   As this report names them

   Brand Wolf Gourmet, made or sold by Hamilton Beach Brands, Inc.

   How badly, in CPSC’s words

   No Incident, No Injury

CPSC’s disclaimer

Sources