Zojirushi electric coffee makers and teapots

2 reports to CPSC, the latest made Jan 17, 2024. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

2reports to CPSC
Jan 17, 2024the latest report was made
Dec 19, 2020the earliest
2with the company’s comments

Brand: Zojirushi
Maker: Zojirushi America CorporationMakers, importers or sellers, as the reports name them
Product: Electric coffee makers and teapotsCPSC’s product type: Electric Coffee Makers or Teapots (code 217), in Kitchen: Appliances

By month

1 report from February 2023 to January 2024; the most in January 2024, 1. 1 earlier report, since December 2020, is in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
January 2024	1
December 2020	1

How badly anyone was hurt

Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Jan 17, 2024, sent to the company Feb 9, 2024, published by CPSC Feb 26, 2024

The product, in the report: Brand: Zojirushi, Model: CV-DSC40 VE, Usage: Hybrid Water Boiler and Warmer , Item Weight: 9 Pounds, Capacity: 4 Liters, Material: Stainless Steel, Voltage: 120 Volts, Wattag: 840 watts, Vacuum-insulated keep warm provides maximum energy efficiency, Temperature settings include 175, 195, and 208 degrees F, Temperature-control system; 6- to 8-hour timer; auto shut-off, Measures 8-3/8 by 11 by 13-13/16 inches, Amazon link: https://a.co/d/dffTUa1, user manual on manufacturer’s website: https://www.zojirushi.com/servicesupport/manuals/manual_pdf/cvdsc.pdf

I have a Zojirushi CV-DSC40 VE Hybrid Water Boiler and Warmer (https://a.co/d/gxO6lq2). This is used to boil drinking water and keep it hot for drinks like coffee and tea. I few months ago I saw these small white pellets in my water. Originally, I believed them to be Calcium and Magnesium from the boiled water. Today (1/17/2024), I did a deep clean and heard something rattle in the lid. I removed the lid from the unit and removed the 3 screws that hold the unit together.
What I found was disturbing, not only was the metal rusted (supposed to be stainless steel), _BUT_ the plastic was disintegrating. The small white pellets were plastic, not mineral deposits. So, basically, I have been poisoning my drinking water for an undetermined amount of time from injesting rust and plastic.

Model
CV-DSC40 VE
Serial number
0140829
Bought from
Amazon https://a.co/d/dffTUa1
Bought
Dec 1, 2016
Where
San Jose, California: Home/Apartment/Condominium
Who was involved
Age 53, Female
The reporter’s relation to them
Self
As this report names them
Brand Zojirushi, made or sold by Zojirushi America Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/12/2024) Zojirushi America Corporation: Over time, the components of the electric water boiler’s lid, including the inner lid rubber seal and internal parts, may undergo wear and tear due to prolonged exposure to heat and steam. As a solution, we provide replacement parts for purchase.
To ensure that the water boiler is used properly, it is essential to carry out regular maintenance and replace the inner lid seal as outlined in the instruction book to ensure the product’s durability and to prevent the decline of lid components.
Considering that this model was discontinued in 2014, and the unknown original purchase date of the unit, it could be considerably older. If the inner lid seal has not been replaced, it is likely to have deteriorated to the extent [REDACTED] described.
In any case, [REDACTED] can call our Customer Service toll free number to learn more on how to maintain his electric water boiler and inquire on replacement parts. This appears to be what he needs. Our Customer Service Department can be reached at 800-733-6270. We appreciate his trust in our products and hope we can maintain his loyalty to our brand.

CPSC report 20240117-576E5-2147342671. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 19, 2020, sent to the company Jan 13, 2021, published by CPSC Jan 29, 2021

The product, in the report: Zojirushi CV-DSC40 VE Hybrid Water Boiler and Warmer, Stainless Steel. Water boiler and warmer with a large 4-liter capacity. Temperature settings include 175, 195, and 208 degrees F. Temperature-control system; 6- to 8-hour timer; auto shut-off. Measures 8-3/8 by 11 by 13-13/16 inches.

I purchased a Zojirushi (CV-DSC40 VE Hybrid) Water Boiler and Warmer from Amazon.com in June 2014. I have used the electric water kettle daily to boil and drink hot water and coffee for several years. I only use distilled bottled water in the boiler, but started noticing reddish stains on the inside of the boiler container which seemed odd. On Dec 17, 2020 I removed the water boiler lid for inspection and noticed that the plastic near the hinge was disintegrating. I proceeded to unscrew the metal lid cover and noticed that inner metal lid was severely rusted and much of plastic interior of the lid was melted. The plastic was brittle and broke in small pieces or turned into fine powder when touched. Concerned that this plastic could fall into the water since the lid design does not effectively separate it, I reassembled the lid and closed it to check if that would be the case. Upon opening the lid, I noticed that white plastic particles were floating in the drinking water confirming my concern that the plastic and rust had been leaking into my water.

Model
CV-DSC40
Serial number
0240328
Bought from
Amazon.com
Bought
Jun 2, 2014
Where
Mountain View, California: Home/Apartment/Condominium
Who was involved
Age 38, Male
The reporter’s relation to them
Self
As this report names them
Brand Zojirushi, made or sold by Zojirushi America Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(1/21/2021) Zojirushi America Corporation: We would like to thank this customer for giving us an opportunity to share some helpful information on one of our popular products. As our User’s Manual for the CV-DSC 40 Water Boiler instructs--and as our Customer Service representatives encourage those who call in with questions on this product--it is important to periodically check on the condition of the lid and gasket, at least once a year, to see if replacing the parts are necessary.
And considering the age of this particular water boiler (over 6.5 years), it is possible that the wear and tear caused by the heat and steam of boiling water over the years may have led to some deterioration of the lid or the inner lid rubber seal.
This would be considered normal wear and tear, which is is why we provide replacement parts for purchase. What is described here is not a manufacturing defect, but rather a sign that the inner lid should have been replaced some time ago.
We addressed this issue in an earlier inquiry back in 2017 on this site. Readers can refer to report number 20161228-BA9B1-2147408821 for more details on the necessity of checking on the condition of the inner lid of this water boiler and replacing it if necessary.
We share here are two pertinent paragraphs from that earlier response:
“Through our experience dealing with customers calling in for repairs and parts for the past twenty-five years, this type of damage can happen to a hot water boiler over time, especially if it is used frequently without maintenance or replacing those parts exposed to long-term heat and moisture. The inner lid, upper lid, and rubber seal can eventually deteriorate over the years, depending on the frequency of use. The wear and tear to these parts caused by years of exposure to the heat and steam of the hot water boiler will, if not replaced, lead to the kind of deterioration seen in the photos provided by the customer.”
“The necessity of checking these exposed parts, such as the inner lid gasket and upper lid (at least once a year), is outlined and emphasized in the owner’s manual. The manual informs the user of the boiler that certain parts of the product may become damaged over time and will need to be replaced.”
We have attached a section of the CV-DSC40 User’s Manual that highlights the importance of checking, maintaining, and possibly replacing the inner lid gasket:
We invite this customer to call into our customer service department so he/she can order a replacement inner lid gasket. Replacing this part should resolve this issue right away. We look forward to helping this customer bring their Zojirushi water boiler back into service.
Once again, thank you for your time in considering our proposed solution.

CPSC report 20201219-213B9-2147367359. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Zojirushi electric coffee makers and teapots

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.