Hamilton Beach countertop and toaster ovens

44 reports to CPSC, the latest made Jun 10, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

44reports to CPSC
Jun 10, 2026the latest report was made
Sep 13, 2011the earliest
37with the company’s comments

Brand: Hamilton Beach
Maker: Hamilton Beach Brands, Inc.Makers, importers or sellers, as the reports name them
Product: Countertop and toaster ovensElectric, including broilersCPSC’s product type: Electric Counter-top Ovens, Broilers or Toaster Ovens (code 216), in Kitchen: Appliances

Other ways the reports write the brand (5)

“Hamilton Beach Brands, Inc.”, “Hamilton Beach Inc.”, “Hamilton Beach Sure-Crisp Air Fryer Toaster Oven”, “Hamilton Beach Toastation” and “Hamilton Beach Toaster Overn”

By month

2 reports from July 2025 to June 2026; the most in June 2026, 1. 42 earlier reports, since September 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
June 2026	1
February 2026	1
June 2025	1
November 2024	1
June 2024	2
April 2024	1
November 2023	1
July 2023	1
March 2023	2
February 2023	1
December 2022	1
September 2022	1
May 2022	1
April 2022	1
March 2022	1
November 2021	1
September 2021	1
March 2021	1
February 2021	1
August 2020	1
May 2020	1
December 2019	1
April 2019	1
December 2018	1
October 2018	1
October 2017	1
September 2016	1
January 2016	1
November 2015	1
November 2014	1
October 2014	1
August 2014	1
March 2014	1
January 2014	1
September 2013	1
July 2013	1
May 2013	1
September 2012	2
June 2012	1
October 2011	1
September 2011	1

How badly anyone was hurt

Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 1 CPSC: Injury, Level of care not known
No one hurt 38 CPSC: Incident, No Injury
No incident, no one hurt 3 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Jun 10, 2026, sent to the company Jun 24, 2026, published by CPSC Jul 10, 2026

The product, in the report: Hamilton Beach Easy View XL Sure-Crisp Air Fryer Toaster Oven. Model No. 31460. Series No. B2652LC. Silver with a black front. Handle on the top right side. Large enough to cook a 12 inch pizza.

Hamilton Beach Easy View XL Sure-Crisp Air Fryer Toaster Oven Model 31460. Purchased at Walmart September 2025. This product was used by adults in a typical household kitchen setting to cook toast, frozen pizzas, other items with relatively short cooking times. It had plenty of ventilation. It always had to be set at 450 because it didn’t heat and cook consistently at lower temperatures. We recently began using it to cook items that take 30-60 minutes, such as soda bread rolls, in addition to the usual items, again at 450. While previously it consistently under-heated and took longer to cook than it should, starting in May/June 2026, it began emitting a burning smell. The item didn’t burn or cook faster, but there was a burning smell. I assumed something in the crumb tray had burned. That wasn’t it. We assumed it was a one-off situation. On June 7, 2026, we put in an item that should cook for 15 minutes. Within 10 minutes, there was a lot of smoke in the house. We shut it off, and the burning smell was coming from the heating elements. The food was burnt to a crisp and the pan was also burnt. The smoke detector, not located near the kitchen, went off a minute later. We were lucky nothing caught on fire and no one was injured. It took a while for the smoke to clear, even with a fan. We let it cool, tested it again and even at low temps, the upper heating element turned bright bright orange, brighter orange than it had ever been before that day. We immediately unplugged it and haven’t used it since and won’t use it again.

Model
31460
Serial number
B2652LC
Bought from
Walmart 5140
Bought
Sep 9, 2025
Where
La Mesa, California: Home/Apartment/Condominium
Who was involved
Age 57, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach Sure-Crisp Air Fryer Toaster Oven, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/13/2026) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine this product and verify the consumer’s experience.? Consequently, without this information we are unable to comment further.???This toaster oven design has been evaluated by an independent third party and found to comply with the UL 1026, Safety Standard Household Electric Cooking and Food Serving Appliances.

CPSC report 20260610-59A51-2147317242. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 15, 2026, sent to the company Feb 19, 2026, published by CPSC Mar 5, 2026

The product, in the report: Hamilton Beach Model# 31129 Series# A3260BW Unit is stainless steel, glass front door

We have a toaster oven that turns on by itself. You twist a dial to toast, it counts down and the dial turns towards OFF. When the toast is finished, the dial is at off. However, on ours, it now continues past OFF and turns on again. Not Good!

Model
Model#31129
UPC
N/A
Serial number
N/A
Bought from
Walmart
Bought
Apr 21, 2007
Where
Silver Spring, Maryland: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/7/2026) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. Based on the information provided this toaster oven was manufactured in August of 2006. We have not had the opportunity to examine the product and verify the consumer’s experience. Consequently, without this information we are unable comment further.

CPSC report 20260215-95B51-2147323535. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 3, 2025, sent to the company Jun 6, 2025, published by CPSC Jun 23, 2025

The product, in the report: it is a Hamilton Beach Professional Toaster Oven, model number 31241, series C4332CE

My Hamilton Beach toaster oven plug was melted and stuck to the back of the oven. It is model number 31241, series C4332CE. This inadequate design in material can creates a very dangerous situation for both safety, i.e., potential electrician as well as fire.

Model
32241
Serial number
C4332CE
Bought from
BJs (BJS.com)
Bought
Apr 8, 2024
Where
Bedford, Massachusetts: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/13/2025) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have examined this product and found that the year and a half old unit operated according to the specifications. The back of the toaster oven had been pushed into the plug body permanently deforming it. The design of this product was evaluated by an independent third party and found to comply with the Safety Standard for Household Electric Cooking and Food Serving Appliances, UL1026.

CPSC report 20250603-DEF12-2147330869. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 25, 2024, sent to the company Nov 29, 2024, published by CPSC Dec 13, 2024

The product, in the report: Easy Reach 1400 W 6 Slice Convection Toaster Oven

Saturday night I was warming three taco shells in my 4 month-old Hamilton Beach Easy Reach 1400 W 6 Slice Toaster Oven, prewarmed to Bake @ 350. I sat down on the kitchen chair to read the paper, heard a funny noise a minute later, and turned to find flames over a foot high coming from the oven, and the taco shells black. I grabbed the mitt, grabbed the tray, and tossed it in the sink. If I’d, say, gone to the bathroom for 3 minutes, the fire alarm and sprinkler system would have been triggered, and the rare books in the contiguous living room destroyed. My research since then suggests this is especially a problem with taco shells, but I’ve been doing this the same way for 50 years. Hamilton Beach has not responded, and the paperwork suggests I have to pay for the shipping AND they will send me another toaster oven of the same model. Meanwhile, Home Depot today did not care - their 90-day warrantee has expired. THAT IS RIDICULOUS. I have contacted everyone in my addressbook - all are horrified - but this needs to be fixed. Any large toaster oven should be able to cope with some shell slices. Can you help? I sure hope so!!

Model
31126D
UPC
4009431126
Bought from
Home Depot, New York
Bought
Jul 14, 2024
Where
NYC, New York: Home/Apartment/Condominium
Who was involved
Age 80, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/3/2024) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have provided this consumer a return shipping label to retrieve the toaster oven for examination. At this time we have not had an opportunity to examine the product and verify the consumer’s experience. Consequently, without this information we are unable comment further. We would like consumers to know that the Use & Care guide warns ahead of the Important Safeguards on page 2 that it is a fire hazard to toast taco shells in toaster oven and recommends to always use full-size conventional oven.

CPSC report 20241125-5C6F3-2147335027. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 17, 2024, sent to the company Jul 10, 2024, published by CPSC Jul 25, 2024

The product, in the report: Hamilton Beach model 31156 (series B3012CE)

My wife inserted two slices of bread into the top of our Hamilton Beach model 31156 combination oven and toaster. Some time later, she smelled smoke and returned to find the room full of smoke and the bread very badly charred. The appliance is available for inspection/testing if you wish.

Model
31156
UPC
4009431156
Where
Jacksonville, Florida: Home/Apartment/Condominium
Who was involved
Age 48, Unspecified
The reporter’s relation to them
My Spouse
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/3/2024) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. This product was returned for examination, and a replacement product provided. During the examination no defect was found with the operation of the product.

CPSC report 20240617-B0109-2147338555. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 10, 2024, sent to the company Jun 14, 2024, published by CPSC Jul 1, 2024

The product, in the report: Hamilton Beach 2-in-1 Toaster Over Model 31156 Series D1732CE 1450 Watts

In December 2023, I purchased the Model 31156 Toaster Oven from Hamilton Beach. I have used the toaster oven several times with no incident; however, a guest in my home inadvertently turned the Timer Dial to “Stay On” while the Oven Dial was on Broil. The Toaster Oven never shut off! It went for hours on Broil with the unit continuing to heat and the plastic emitting a noxious smell. The noxious odor woke me up in my sleep and I had to hunt down what the cause was. There is no Off switch on the oven , so I had to slide the lever from Oven to Toast in order to stop the process. With no timer on the Broil function, this oven could have continued heat on Broil without stopping on its own, and would have ultimately caused a fire. The plastic was close to igniting, and wall behind was extremely hot even though the unit was 6 inches away. I have not used the oven since. Today, I attempted to contact Hamilton Beach and report the issue. I called during business hours. The 1-800 number voicemail directed me to look at the website and send an email to the address on the website. There is no email on the website for consumers. There is only an email for the commercial customer.

Model
Model 31156
Serial number
Series D1732CE
Bought from
From Amazon
Bought
Nov 20, 2023, about then
Where
Pomona, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/3/2024) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine this product and verify the consumer’s experience. Consequently, without this information we are unable comment further. This toaster oven design has been evaluated by an independent third party and found to comply with the UL 1026, Safety Standard Household Electric Cooking and Food Serving Appliances.

CPSC report 20240610-F01E6-2147338689. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Apr 14, 2024, sent to the company Apr 16, 2024, published by CPSC Apr 30, 2024

The product, in the report: The unit is marketed as an Air Fry Countertop Oven MODEL: 31225

The toaster oven/convention oven I have has razor sharp edge on the interior of the unit. The edge I am referring to uneven which is to say it does not sit flush with surrounding fabricated pieces. The safety lip which would have prevented injury is not properly positioned over the hazard and is instead behind, exposing the sharp edge. The replacement I was issued exhibits the exact same hazard.
During a thorough cleaning of the unit, my finger tip was severely sliced open, almost severed.
Brand: Hamilton Beach Unit: Air Fry Countertop Oven MODEL: 31225

Model
Model: 31225
Where
Waymart, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 38, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(4/18/2024) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 to provide information about their experiences. This consumer has contacted us and the product has been replaced, however we have not received the product to verify the consumer’s experience. Consequently, without this information we are unable to comment further.

CPSC report 20240414-E965E-2147339793. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 14, 2023, sent to the company Nov 17, 2023, published by CPSC Dec 4, 2023

The product, in the report: Toaster Oven

I was using a Hamilton Beach toaster oven model 31103 and noticed a burning plastic smell. I turned off the oven and noticed the power cable was melted close to the plug. The cable is 16 AWG. By the looks of the incident, it should have a higher current carrying capacity. (14 AWG or better)

Model
31103
Bought from
HHGREG Annapolis, MD (No longer in business)
Bought
Aug 14, 2016, about then
Where
ANNAPOLIS, Maryland: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20231114-A0A71-2147344022. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 22, 2023, sent to the company Jul 25, 2023, published by CPSC Aug 8, 2023

The product, in the report: Hamilton Beach Professional Digital Countertop Oven, Model 31240, Series 5001DL

Hamilton Beach Professional Digital Countertop Oven, Model 31240 turned itself on twice in 3 days. The temperature feature also would not operate correctly.

Model
31240
UPC
0 40094 31240 5
Serial number
Series 5001DL
Bought from
Overstock.com
Bought
Jul 1, 2022, about then
Where
Erie, Pennsylvania: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/7/2023) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us to provide information about their experiences. This consumer chose not to disclose their contact information. As a result, we do not know if we have had an opportunity to examine the product and verify this consumer’s experience. Consequently, without this information we are unable to comment further. According to the date code provided this toaster oven is oven four years old.

CPSC report 20230722-730C7-2147346274. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Mar 22, 2023, sent to the company May 16, 2023, published by CPSC May 31, 2023

The product, in the report: Toaster oven

Caller stated that the handle is very close to the front of the toaster which is extremely hot, and he got minor burns to his right thumb when he opened door while in use. He stated that the burn was minor, and no medical attention was needed.
Caller stated that he contacted the manufacturer and the retailer and reported the incident. He believes that the design is faulty for having the handle so close to the front of the unit. Caller feels that the toaster oven is unsafe and should be reported.

Model
unknown
Serial number
a2522 CE
Bought from
Walmart, Florida
Bought
Feb 4, 2023, about then
Where
Lakeland, Florida: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(8/7/2023) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us to provide information about their experiences. We have not had an opportunity to examine the product and verify this consumer’s experience, and the model number was not identified in the consumer’s report. Consequently, without this information we are unable to comment further.

CPSC report 20230322-2F35C-4145627. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 14, 2023, sent to the company Mar 20, 2023, published by CPSC Apr 4, 2023

The product, in the report: Hamilton Beach toaster oven. Purchased from Target, Their model or product number is 072096595 $89.95. I did return it for full refund and have pictures showing glass all over and the front of the toaster. I don’t have the below information because I returned it to Target in the original box. I have pictures showing shattered door and glass all over but can’t upload them.

I purchased a Hamilton Beach toaster/oven on January 6, 2023. Had just toasted a bagel, closed the door and was putting spread on my bagel. The glass door on the toaster exploded glass all over the counter, floor and my breakfast sending shards and “needles” of glass everywhere. There was no water nor anything else of that nature close to it nor was it touching the counter.

Model
31103DA
UPC
don’t have
Serial number
don’t have
Bought from
Target , 8148 Santa Ana Canyon, Anaheim CA
Bought
Jan 6, 2023
Where
Anaheim Hills, California: Home/Apartment/Condominium
Who was involved
Age 77, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20230314-D28E2-2147348753. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 23, 2023, sent to the company Mar 10, 2023, published by CPSC Mar 24, 2023

The product, in the report: Toaster oven with air fry

Hamilton Beach Toaster Oven 31323 Series A3512CE - new - using for first time - set at 400°F Bake seemed dangerously hot. Set at Air Fry 400°F started smoking and smelling like burning. Confirmed with two different and new [REDACTED] Oven Thermometers that Bake 300° setting resulted in a temperature of 450°, Bake 400° resulted in a temperature of 550° and Air Fry 400° resulted in smoking and oven was unplugged as thermometers reached 600°.
Contacted Hamilton Beach online (have receipt) on 12.20.22 and to date they have not responded.

Model
31323
UPC
Not on label
Serial number
A3512CE
Bought from
Target, Maine
Bought
Jun 25, 2022
Where
South Freeport, Maine: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20230223-37853-2147349563. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Dec 13, 2022, sent to the company Dec 23, 2022, published by CPSC Jan 10, 2023

The product, in the report: Hamilton Beach toaster over Model 31193 Series A3802CE LWH: 18 x 13 x 12 silver color

The toaster oven is likely to burn its user.
The toaster oven handle is held on by a metal part that goes inside the door and can burn the user
Risk of harm: user can be burned because the inside metal part that holds on the handle becomes extremely hard

Model
31193
UPC
Unknown
Serial number
A3802CE
Where
overland park, Kansas: Home/Apartment/Condominium
Who was involved
Age 77, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20221213-9C7F6-2147352071. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 12, 2022, sent to the company Sep 14, 2022, published by CPSC Sep 28, 2022

The product, in the report: Hamilton Beach Convection Oven Model 31107D; Series A3402CE

Hamilton Beach Convection Oven Model 31107D caught fire in kitchen. Was not being used at the time. Smelled burning plastic from my upstairs office and found the oven on and the plastic handle in the oven and manual melting and on fire.

Model
31107D
Serial number
A3402CE
Bought from
Amazon
Bought
Jul 1, 2022, about then
Where
EAST ISLIP, New York: Home/Apartment/Condominium
Who was involved
Age 72, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/28/2022) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. The pictures provided in the report appear to support the statement that the manual and rotisserie handle were in the toaster oven while it was in operation. The controls in the picture show the temperature set to the maximum setting, function set to bake, and the timer set to the Off position. We have not had an opportunity to examine the product and verify the consumer’s experience. We do want consumers to know that this model toaster oven was tested to and complies with the UL standards for safety.

CPSC report 20220912-DB41D-2147353897. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made May 7, 2022, sent to the company May 26, 2022, published by CPSC Jun 10, 2022

The product, in the report: Hamilton Beach 2-in-1 Countertop Oven and Long Slot Toaster Model: 31156 The Current item (with the failed toast timer) is series # B4702CE. The original item (with the failed, separate oven time), was series # A3091CE [REDACTED]

Hamilton beach combination toaster oven/toaster little over a year old, its built in timer failed such that the food being toasted never popped up and the heat never went off. VERY nearly started a fire, you can see that the waffle is literally smoking. This was the replacement unit I got under warranty. I had a very similar experience with this same model that I thought was a fluke... my original one, the separate oven timer dial stopped “timing” less than a year after purchase and similar to this second unit (but with the oven function vs the separate toast function/timer since this is a 2-in-1 unit), the oven heat just stayed on forever vs turning off after the set period of time

Model
31156
Serial number
B4702CE
Bought from
replacement from hamilton beach warranty support
Bought
Feb 15, 2021
Where
pittsburgh, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 11, Unspecified
The reporter’s relation to them
My Child
As this report names them
Brand hamilton beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(5/27/2022) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. This product was examined and found to operate according to the specifications releasing the bread lifter at the end of a toast cycle and with the cancel button, and powered off with an audible chime after timed bake cycles.

CPSC report 20220507-28374-2147356320. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 26, 2022, sent to the company May 6, 2022, published by CPSC May 20, 2022

The product, in the report: Hamilton Beach 6-Slice Countertop Toaster Oven 31127D

I was drying some almonds at 180 degrees in my Hamilton Beach 6-Slice Countertop Toaster Oven, model 31127D, over night. After about 5 hours, the smoke detector went off. The nuts were glowing and starting to catch fire. I dry nuts often, usually for about 14 hours. They only get warm at this temperature. After everything was cooled down, I checked the settings. The thermostat was at 180 degrees. I then put an oven thermometer inside and turned it back on. The temperature went to 450 degrees and was still climbing when I turned it off. The thermostat is defective and does not turn of the heating elements. Without a smoke detector, I would have has a significant fire.

Model
6-Slice Countertop Toaster Oven 31127D
Serial number
A0191CE
Bought from
Amazon
Bought
Apr 6, 2019, about then
Where
Corpus Christi, Texas: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/20/2022) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. This consumer chose not to identify themselves, without the opportunity to examine the product and verify the consumer’s experience we are unable comment further.

CPSC report 20220426-41430-2147356522. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 30, 2022, sent to the company Apr 4, 2022, published by CPSC Apr 18, 2022

The product, in the report: Hamilton Beach Countertop Oven with Rotisserie, stainless steel

I was heating some pretzel bites in a Hamilton Beach countertop oven, and sparks/arcing appeared in the cord near the plug. In the time it took me to cut the breaker, the arcing had nearly burned the cord in two. The person who plugged the appliance in did not notice any damage to the cord or plug.

Model
31103D
UPC
040094311033
Serial number
A4481CE
Bought from
www.hamiltonbeach.com
Bought
Jun 14, 2019
Where
Wake Forest, North Carolina: Home/Apartment/Condominium
Who was involved
Age 39, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/8/2022) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine the product and verify the consumer’s experience. Consequently, without this information we are unable comment further

CPSC report 20220330-31FE1-2147357050. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 17, 2021, sent to the company Dec 3, 2021, published by CPSC Dec 17, 2021

The product, in the report: Toaster Oven, Digital Countertop Oven. Model 31243, Type 073, 1500 W, Series A1402DL

The toaster oven slid back against the power plug and started melting the power plug. Saw smoke and caught it in time to prevent fire or electrical short.

Model
31243
Serial number
A1402DL
Bought from
Online at Hamilton Beach.com
Bought
Aug 3, 2021, about then
Where
EUGENE, Oregon: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/8/2022) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine the product and verify the consumer’s experience. Consequently, without this information we are unable comment further.

CPSC report 20211117-8D595-2147358736. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 2, 2021, sent to the company Sep 22, 2021, published by CPSC Oct 6, 2021

The product, in the report: Type 073 toaster and convection oven 1500 watts

Our professional toaster oven started itself in the middle of the night and heated up to 500* nearly starting a fire.

Model
31240
Serial number
AO5S1DL
Bought from
Www.Amazon.com
Bought
Jul 16, 2019
Where
West Union, Ohio: Mobile/Manufactured Home
Who was involved
Age 19, Male
The reporter’s relation to them
My Child
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/8/2022) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. The design of the model 31240 toaster oven was evaluated by Underwriters Laboratory and found to comply with the ANSI/UL 1026 Safety Standard for Household Electric Cooking and Food Serving Appliances. Included in the standard are test where the toaster oven is operated for extended periods of time at its maximum temperature setting. We have not had an opportunity to examine this product and verify the consumer’s experience. Consequently, without this information we are unable comment further.

CPSC report 20210902-04EE7-2147360700. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 18, 2021, sent to the company Mar 25, 2021, published by CPSC Apr 8, 2021

The product, in the report: Toaster Ovens Model: 31126 Series: AO961CE

Hamilton Beach Toaster Oven Model: 31126 Series: AO961CE I believe this product should be subject to a safety recall. If something is done before the “Toast Timer” knob returns to “Off”, if you manually turn in counter-clock back to “Off”, in many cases it then operates as if it is in the stay “Stay On” position, even though the knob is lined up with “Off”. No injury or fire.

Model
Model: 31126
Serial number
Series: AO961CE
Bought from
Target
Where
Leesburg, Virginia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20210318-2AF6A-2147365300. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Feb 16, 2021, sent to the company Mar 8, 2021, published by CPSC Mar 22, 2021

The product, in the report: From Amazon: Hamilton Beach 31103A Countertop Oven with Convection and Rotisserie, Metallic Maximum versatility - including rotisserie Extra-large capacity - fits two 12” pizzas, two 9” x 13” casseroles, or two cake pansThis oven is 110 voltage only It is packaged in SIOC packaging to avoid damage in shipping Revolving rotisserie - meat self-bastes as it turns - fits a 5 lb chicken Convection setting bakes faster and more evenly than traditional oven;Bake & broil settings with 2 hour timer1311 H x 2062 W x 1654 D Durable stainless steel construction Hamilton Beach Countertop Oven with Convection & Rotisserie 31103 Small enough to fit on your kitchen counter, but large enough to help you prepare for any meal or party, the Hamilton Beach Countertop Oven with Convection & Rotisserie boasts full-size oven performance in compact, energy-efficient form.Designed with both kitchen style and practicality in mind, the Countertop Oven with Convection & Rotisserie is portable and countertop convenient. It’s packed with versatile cooking options that range from baking cakes to crisping cookies to broiling salmon to roasting an entire 5 lb. chicken, roast or pork. There’s no need to spend extra time cooking separate meals for the pickier ones, either. The wide interior and adjustable cooking racks provide double the space for cooking multiple foods at once.What’s more, this oven is ideal for anyone, anywhere and anytime. It can replace the microwave in your office, offer easy cooking access for the elderly, serve as a staple for apartment dwellers or provide snack enthusiasts with a little added treat. PRODUCT FEATURE BENEFITS Uses 49% less energy than a typical kitchen oven Extra-large capacity accommodates two 12” pizzas, two 9”x13” casseroles, two cake pans, two sheets of cookies or a 5 lb. chicken Easy-clean, nonstick oven interior Includes two oven racks, large enamel-coated baking pan, small baking pan and broil rack Broil rack also stacks directly on small baking pan for roasting meats Includes rotisserie accessories: rotisserie lift and forks with rod (skewer) Slide-out, full-width crumb/drip tray Easy-to-read temperature dial on front control panel can be adjusted to desired or pre-set temperatures Easy-to-read function dial on front control panel can be adjusted to four pre-programmed settings: BAKE, CONVECTION, BROIL, ROTISSERIE Power indicator light 2-hour cooking timer with audible tone and automatic shutoff Gives You the Choice of Bake, Convection, Broil or Rotisserie Don’t want to heat up the entire kitchen or slave away over a hot burner? No sweat – the Hamilton Beach Countertop Oven provides extra capacity for second oven convenience as well as four ways to cook: BAKE, CONVECTION, BROIL and ROTISSERIE. A 9”x13” baking pan can be found in most kitchens in North America, used for making everything from lasagna to brownies. Not only does this oven fit two 9”x13” pans at once, unlike conventional ovens without convection technology, the Countertop Oven with Convection and Rotisserie comes fully equipped. Instead of having heat come from just one central area and no fan to “stir-up” or circulate air evenly all over, this oven’s convection technology utilizes a top and bottom heating element and a built-in fan to distribute heat evenly for a uniform temperature. That way, bakers can choose between traditional baking – ideal for cupcakes, cakes and soft baked goods – or convection baking – ideal for a crispy pizzas, cookies or even taquitos. Use the rotisserie feature for roasted chicken, beef roast or pork roast. Note: Only upper heating elements will be on during the rotisserie mode. TIPS & CARE Before cooking with the oven, always PREHEAT for approximately 5 minutes. Check pan manufacturer’s directions for oven-safe rating. Do not cover the crumb/drip tray or any part of the oven in aluminum foil (causes overheating); however, use of aluminum foil to partially cover casseroles or some foods is acceptable. Visit foodsafety. gov for more safe cooking temperature information. The full-width crumb/drip tray slides out from the front, allowing easy washing. For the best oven performance, cleaning should be done regularly. Unplug first and allow oven to cool before interior and exterior cleaning. For interior cleaning: wipe oven walls, bottom tray and glass door with a damp, soapy cloth, but do not scratch or damage heating element tube. Repeat with a damp, clean cloth. All removable parts should be hand washed in warm, soapy water as well. For stubborn interior stains, use a plastic scouring pad. For exterior cleaning: wipe oven walls with a damp cloth, but do not use abrasive cleansers or metal scouring pads; this can scrape/scratch the surface. Product Dimensions 23.3 x 18.11 x 15.51 inches Item Weight 24.4 pounds Manufacturer Hamilton Beach ASIN B00ESAR0JW Item model number 31103A Date First Available August 9, 2013

My Hamilton Beach Toaster/Convection oven Model 31103A turned itself on, in broil mode, after timer elapsed. There is a warning in the manual to not leave the product on in broil mode unattended. Additionally, the “always on” mode is essentially -1 on the timer dial, so intuitively turning the oven off by “turning counter-clockwise all the way” does not have the effect of “turning off”, it has the effect of “never turning off”. At least three time’s I’ve accidentally turned the oven to “always on” mode despite intending to turn it off. The audible feedback of “off” is a bell, which sounds when the device transitions from “time remaining”, through “off”, into “always on” mode. Seems at least this latter design defect has been remedied by adding special grip buttons in a newer model, however the safety concern is still present on all previous not-yet-recalled models. I contacted their customer service department and they said the unit was outside warranty and offered a discount code to buy a new item.

Model
31103A
Serial number
A4951CE
Bought from
Amazon
Bought
Apr 10, 2016
Where
Chicago, Illinois: Home/Apartment/Condominium
Who was involved
Age 37, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20210216-C5059-2147365857. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 9, 2020, sent to the company Sep 2, 2020, published by CPSC Sep 17, 2020

The product, in the report: Hamilton Beach Countertop Toaster Oven, Easy Reach With Roll-Top Door, 6-Slice, Convection (31123D), Silver

My Hamilton Beach toaster oven’s glass window just exploded all over me! When I checked on Amazon where I bought it I also found numerous other reports of the same thing happening to others! This is so dangerous!!!

Model
31123D
Serial number
A4781CE
Bought from
Amazon
Bought
Apr 12, 2019
Where
Ashburnham, Massachusetts: Unspecified
Who was involved
Age 59, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/12/2021) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine the product and verify the consumer’s experience. Consequently, without this information we are unable comment further. A replacement toaster oven was sent to the consumer.

CPSC report 20200809-3C550-2147370599. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 22, 2020, sent to the company Jun 25, 2020, published by CPSC Jul 10, 2020

The product, in the report: Toaster Oven model # 31334.

Glass door on Hamilton Beach toaster oven shattered . It happened after I baked an item (quesadilla) about 15 min at 400 degrees. It happened about 3 minutes after removing the item and turning the oven off.

Model
31334
Bought from
TARGET
Bought
Apr 27, 2018
Where
ATHENS, Georgia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/12/2021) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine the product and verify the consumer’s experience. Consequently, without this information we are unable comment further.

CPSC report 20200522-623C9-2147372189. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 23, 2019, sent to the company Jan 24, 2020, published by CPSC Feb 7, 2020

The product, in the report: Hamilton Beach Toaster/Broiler Oven

Hamilton Beach Toaster Oven : Model #31333 Series #A4171CE
Toaster unit is a imminent and dangerous home fire hazard. Then exterior of unit gets extremely hot and will combust or burn anything or person just by incidental contact. Product on hand is less than 1 yr old & recently not only did the unit itself get dangerously hot on the outside because it lacks adequate insulation, but the cheaply made electrical plug itself was too hot to pull out of socket.
As a formal buyer for companies and the federal government, consumer has professional experience rating purchase buys, and this one is a serious home fire hazard.

Model
31333
Serial number
A4171CE
Bought from
Walmart
Bought
May 1, 2019, about then
Where
Greenbelt, Maryland: Home/Apartment/Condominium
Who was involved
Age 57, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach Toaster Overn, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/25/2020) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. This consumer chose not to release their contact information. Consequently, without this information we are unable comment further. We would like consumers to know that the Hamilton Beach model 31333 toaster oven has been tested to the UL 1026 safety standard.

CPSC report 20191223-00281-2147375867. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 19, 2019, sent to the company Apr 29, 2019, published by CPSC May 13, 2019

The product, in the report: Hamilton Beach Toaster oven Model # 31411 series# A4081DL

I have 2 month old Hamilton Beach toaster oven Model # 31411, series# A4081DL. The toaster oven has not been used that often. This morning I was using it for about 3 min on 350 degrees to heat up some organic waffles. After it ended I grabbed the waffles, closed the glass door and grabbed a plate. I then started to walk out of the kitchen when the glass on the toaster oven door exploded and sent glass shooting out all over the kitchen. My 1 year old was home at the time but thankfully in the other room.

Model
31411
Serial number
A4081DL
Where
massapequa, New York: Home/Apartment/Condominium
Who was involved
Age 1, Male
The reporter’s relation to them
My Child
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/6/2019) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine the product and verify the consumer’s experience. Nonetheless, we do want consumers to know that the door of the toaster oven is made of tempered glass.

CPSC report 20190419-D2A06-2147381475. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 12, 2018, sent to the company Mar 7, 2019, published by CPSC Mar 22, 2019

The product, in the report: Hamilton Beach Kitchen Countertop Oven Broiler Convection & Rotisserie model 31100. Dimensions: 16.54 x 20.62 x 13.11 inches Weight: 26.7 pounds

Brand Hamilton Beach Brands, Inc. Product: Countertop Oven with Convection and Rotisserie (31100) Model: 31100 Series: A4431ce When turning on the toaster oven to a set time the timer will go to the off position and no longer ring when done and will continue on to the stay on position. After putting the timer knob back to the off position and walking away the timer again went back on to the stay on position the only way to shut it off is to unplug it from the outlet. I reported the incident to Hamilton Beach Brands, Inc. they stated that it is no longer under warranty. Please note I was not looking for a replacement I was reporting to the a dangerous appliance. After further investigation of my own I took the timer out of the toaster oven and examined it. It appears that the plastic piece that pushes down on the electric contact melted to it making it so it will not longer reset the timer properly therefor it will continue to run to the stay one position. I never used this toaster over beyond the limit of the timer on most occasions it was only used for 20 minutes. In my opinion I was lucky I didn’t leave home that day it may have started a fire.

Model
Countertop Oven with Convection and Rotisserie (31100)
UPC
040094311002
Serial number
A4431ce
Bought from
Kmart, Maryland
Bought
Apr 19, 2016, about then
Where
Frederick, Maryland: Unspecified
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach Brands, Inc., made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/6/2019) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine the product and verify the consumer’s experience. Nonetheless, we do want consumers to know that this model toaster oven was tested to, and complies with the UL standards for safety.

CPSC report 20181212-FEC24-2147383821. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 14, 2018, sent to the company Oct 22, 2018, published by CPSC Nov 5, 2018

The product, in the report: Hamilton Beach counter top toaster oven. Series A3880BW model 31197R. Rotisserie/convection oven.

Cooking curly fries in toaster oven on the counter. Heard a noise came to kitchen and found the glass door had exploded outward from the oven. Small shards of glass were all over the floor up to two feet away.

Model
31197R
Serial number
A3880BW
Bought from
Target, Pennsylvania
Bought
Oct 5, 2018, about then
Where
New Kensington, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/12/2018) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. Based on the series code provided, this product is over 10 years old. We have not had an opportunity to examine the product and verify the consumer’s experience. Consequently, without this information we are unable comment further. Nonetheless, we do want consumers to know that the toaster oven door is manufactured from tempered glass.

CPSC report 20181014-C1CC5-2147385019. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 5, 2017, sent to the company Feb 22, 2018, published by CPSC Mar 8, 2018

The product, in the report: Toaster Oven that fits pizza

During normal use on toaster setting, a loud sound suddenly occurred and we found the front door shattered. It was a rather violent shattering, with glass bits spreading some distance.

Model
31408
Serial number
A4231CU
Bought from
I don’t know
Where
Raleigh, North Carolina: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/16/2018) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have not had an opportunity to examine the product and verify the consumer’s experience. Nonetheless, we do want consumers to know that the toaster oven door is manufactured from tempered glass. As this product was no longer available when this consumer reported the incident an equivalent replacement was offered.

CPSC report 20171005-8B3E3-2147396967. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 7, 2016, sent to the company Oct 28, 2016, published by CPSC Nov 14, 2016

The product, in the report: Toaster Oven

The consumer indicates that she was using the toaster oven when it caught on fire approximately five or six minutes after she had turned it on. There were flames as high as one foot. The consumer unplugged the toaster oven immediately and a few minutes later she poured water on it.
The consumer dismantled the unit and kept some of its parts before discarding the others.
The consumer indicates that she used her toaster oven at least once daily.

Model
31118R
UPC
Unknown
Serial number
10022333311186
Bought from
Shopper’s World, Maryland
Where
Hyattsville, Maryland: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach Inc., made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/9/2016) Hamilton Beach Brands, Inc.: We have taken this expression of dissatisfaction very seriously. We are very sorry this consumer reports to have had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact our Consumer Affairs Department at 1.800.851.8900 in order to provide information about their experiences. Unfortunately, this consumer reportedly discarded the appliance. Without the ability to examine the subject toaster oven and validate the consumer’s experience, we are unable to comment further at this time.

CPSC report 20160907-78B68-1592303. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 23, 2016, sent to the company Feb 2, 2016, published by CPSC Feb 18, 2016

The product, in the report: Medium size toaster oven

Purchased Hamilton Beach toaster oven model #31408 on 5/1/2015. On 1/5/2016 it exploded while toasting a bagel.Countless shards of glass flew over an approximately 4-foot area, and the oven door blew out. Fortunately I had moved several feet away as I might have been seriously injured. Hamilton Beach would do nothing for me unless I returned the item to them, even though I still had the sales slip and the item was under warranty. I felt it was too dangerous to attempt return.

Model
31408
Bought from
Bed, Bath & Beyond
Bought
May 1, 2015
Where
South Dartmouth, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 83, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/24/2016) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance, the customer did contact us however; we have not had an opportunity to examine the product and verify the consumer’s experience. Consequently, without this information we are unable comment further. Nonetheless, we do want consumers to know that the toaster oven door is manufactured from tempered glass.

CPSC report 20160123-DBC4C-2147424408. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Nov 13, 2015, sent to the company Dec 22, 2015, published by CPSC Jan 7, 2016

The product, in the report: toaster oven

(11/10/2015) The consumer stated that she made toast in the toaster oven. When the timer went off, she opened the door and reached in. The underside of her wrist touched the top metal edge of the door. The door was not fully open. The door has a spring in the hinges of the door.
No medical attention was required.
(11/11/2015) The consumer contacted the firm to advised them of the incident. The consumer was advised to send the product back to the company and was given instructions on how to return the item.

Model
31134
Serial number
A3861DV
Bought from
Sears, Massachusetts
Bought
Nov 8, 2015
Where
Weymouth, Massachusetts: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(1/8/2016) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance the customer did contact us, and we have not had an opportunity to examine the product. As a result we cannot verify the consumer’s experience.

CPSC report 20151113-7774F-1530328. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 21, 2014, sent to the company Dec 2, 2014, published by CPSC Dec 16, 2014

The product, in the report: Hamilton Beach Convection toaster/oven Model 31333, Serial A3031CE

Regarding Hamilton Beach Convection Toaster Oven, Model # 31333, Serial # A3031CE:
The “Toast/Timer” dial no longer shuts the appliance off. The dial continues past the “Off” position to the “Stay On” position. This means that the food in the toaster/oven is cooked longer than it should be, hence a potential fire hazard, and the only way to turn off the appliance is to unplug it which causes a spark from the outlet.
When reported to Hamilton Beach, there was no indication of any concern about the safety aspect of this product.

Model
31333
Serial number
A3031CE
Bought from
Walmart, Pennsylvania
Bought
Nov 13, 2013
Where
Huntingdon Valley, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/16/2014) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance the customer did contact us, and was offered a replacement. We have not examined the product, as a consequence cannot comment about the validity of this complaint. Nonetheless, we do want consumers to know that this model toaster oven was tested to, and complies with the UL standards for safety.

CPSC report 20141121-4E1E8-2147438652. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 21, 2014, sent to the company Oct 29, 2014, published by CPSC Nov 14, 2014

The product, in the report: Toaster Oven

I was using the toaster oven to reheat pizza. I set the timer dial to 10 minutes and after that time heard the bell go off signaling it was done. I was working on something else in the kitchen so I didn’t get the pizza out right away. A few minutes later I smelled something burning & went to the toaster oven...The timer dial had gone past the ‘off’ point and continued all the way to the ‘Stay On’ position. Moving the dial back to the ‘off’ didn’t turn the device off, the timer again travelled to the ‘Stay On’ position. Not having any other means to turn the device off, I unplugged it.
This is a faulty design that could have caused a fire. This spring-loaded timer dial works by turning it clockwise from ‘Off’ to set a specific time and turning it counter-clockwise from ‘Off’ to have the oven be constantly on. Unfortunately, a faulty ‘stop’ at the Off position causes the unit to go to the ‘stay on’ position indefinitely. The failsafe ‘stop’ position on an oven like this should be OFF, not ON!

Model
31333
Serial number
A3331CE
Bought from
Amazon.com
Bought
Apr 1, 2014, about then
Where
Asheville, North Carolina: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/12/2014) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance, the customer did contact us and the product was replaced under warranty. We have not had an opportunity to examine the product. Consequently, we cannot comment specifically with regard to the validity of this complaint.

CPSC report 20141021-2EEFA-2147439874. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 28, 2014, sent to the company Sep 8, 2014, published by CPSC Sep 22, 2014

The product, in the report: Hamilton Beach Toaster Oven. For toasting, baking, broiling or convection baking. Model 31809C, series A3431CU Type 049. Received Christmas, 2013. Reported to Hamilton Beach 7-29-14 @ 1:06 p.m. was told it was made in China “as are all Hamilton Beach products.” I was told it was reference # [REDACTED]. I do not want a replacement. Would not trust it.

My daughter ([REDACTED]) bought me a Hamilton Beach toaster oven for Christmas, 2013. I read the directions and used it as a toaster for morning toast, (1 piece) following directions. On about July 22nd, I awoke and fed the cats, made coffee & put a piece of [REDACTED] bread into the toaster oven, plugged it in and turned it on, as usual. I went out to get the paper, came in about 5 min. later and found that the toaster oven had exploded. You can see the handle flew off, the glass shattered, and the door blew (black pieces in the picture). No injuries. Thank God, I was outside and not checking the toast. The glass could have hit my eyes! Some glass was on the floor.
Consumer# when Hamilton Beach wanted to have me return Toaster Oven: [REDACTED]. Hamilton Beach Brands, Inc. 261 Yadkin Rd., Southern Pines NC 28387

Model
31809C
Serial number
A3431CUU
Bought from
Meyers, Ohio
Bought
Dec 15, 2013, about then
Where
Novelty (Russell Twp), Ohio: Home/Apartment/Condominium
Who was involved
Age 75, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/18/2014) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance, the customer did contact us however; we have not had an opportunity to examine the product. Consequently, we cannot comment specifically with regard to the validity of this complaint. Nonetheless, we do want consumers to know that the toaster oven door is manufactured from tempered glass.

CPSC report 20140828-ECA28-1425626. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 4, 2014, sent to the company Mar 12, 2014, published by CPSC Apr 3, 2014

The product, in the report: Hamilton Beach Toaster Oven

The toaster caught on fire when the dial wasn’t turned past the minimum point

Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 43, Female
The reporter’s relation to them
Self
As this report names them
made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/25/2014) Hamilton Beach Brands, Inc.: We have taken this expression of dissatisfaction very seriously. We are very sorry this consumer reports to have had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact our Consumer Affairs Department at 1.800.851.8900 in order to provide information about their experiences. Unfortunately, this consumer has chosen to remain anonymous and has not provided any identifying information about the model of toaster oven at issue. With such a lack of information, we are unable to comment further at this time.

CPSC report 20140304-2076C-2147446693. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 29, 2014, sent to the company Feb 6, 2014, published by CPSC Feb 24, 2014

The product, in the report: This is copied from the Amazon listing: Two-in-one appliances for toasting, baking and more The Hamilton Beach Easy Reach Toaster Oven can help you in countless ways around the kitchen - all while saving space and time. Toast, bake, broil or roast, and you’ll be thrilled with the results, as well as the way these convenient ovens suit your busy lifestyle. Product Feature Benefits: The ideal toaster oven for all your toasting, heating and small baking needs Unique roll-top door provides easy access to your food and removes for fast cleanup Easily fits 4 slices of bread, a 9-inch pizza, chicken nuggets or after-school snacks Cook with the convenient 30-minute cooking timer or use the stay-on mode Includes removable crumb tray, bake pan and broil rack Bake, Broil and Toast Settings so you can prepare a variety of foods Roll top door for easy access Easy Access, Easy Reach, Easy Cleanup Toaster ovens are incredibly convenient appliances and are great for toasting, reheating and baking. Unfortunately, most of them do not have enough interior space, are hard to clean and make it difficult to reach the food inside. Until now. The Easy Reach Toaster Oven from Hamilton Beach solves all these problems with a unique roll-top door. It frees up working space on your counter because it lifts up, not down, making it easy to reach inside to remove hot food. Best of all, the roll-top door is completely removable, so you can easily clean up messes inside the oven or on the door itself. View larger Perfect for Toast, Snacks and Meals With a spacious interior, the Easy Reach Toaster Oven can accommodate the foods your family makes most: after-school snacks, toast, frozen pizzas or homemade meals. With bake, broil and toast settings, a 30-minute timer, and two rack position settings, you can make whatever you like, from French fries to dinner rolls. The Easy Reach Toaster Oven easily holds four slices of bread, so you can make toast multiple slices at once. The crumb tray slides out from the front for easy removal and cleanup.

I purchased a Hamilton Beach 31334 Easy Reach Toaster Oven on December 29, 2013 from Amazon.com. The oven was delivered to me on January 9, 2014.
On January 29, 2014, approximately at 7pm, I put some food in the toaster oven and heated it at 425 deg F for 10 minutes per the food package’s instructions. I took a shower and during my shower, I heard the oven’s bell “ding”. Shortly after, I heard an explosion and shattering glass. I rushed out of the shower and found the toaster oven’s glass door shattered, with pieces of glass landing 5 feet away.

Model
31334
Bought from
Amazon.com
Bought
Dec 29, 2013
Where
Pasadena, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140129-FE034-2147447698. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 8, 2013, sent to the company Sep 16, 2013, published by CPSC Sep 30, 2013

The product, in the report: See attached photographs concerning details of the product. Hamilton Beach Toastation model no. 22708H; black and silver

The unit has two functions: toaster over and toaster. To operate the toaster or oven, you have to slide the level to the appropriate setting. While the oven level with the dial on the “off” setting, the oven light comes on. The “oven” portion was used this morning, and the dial turned to the “off” position after use. Unfortunately, the oven remained in operation although it should have been off. The toaster oven almost set my house on fire. I have photographs of the oven and the unit if needed.

Model
22708H
Where
Bloomfield, Connecticut: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach Toastation, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/16/2013) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this case, the consumer has not yet contacted us. Consequently, we have not been able to examine the product or otherwise verify the report.

CPSC report 20130908-E446D-2147452212. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 17, 2013, sent to the company Jul 25, 2013, published by CPSC Aug 8, 2013

The product, in the report: Hamilton Beach 4 Slice Toaster Oven

my toaster oven caught fire while making toast. my toast was in flames, i unplug the toaster oven, i took the toast out with a fork, i dispose the toast in my dishwasher, i put out the flames started around the toaster oven door, my home had a lot of smoke, my smoke alarm went off.
this toaster oven is still under warranty, Hamilton Beach said they will not replace it because it is working and they see nothing a matter with it, i feel this toaster oven is not safe.

Model
4 Slice Toaster Oven 31134
Bought from
Bed Bath & Beyond, Ohio
Bought
Dec 25, 2012
Where
Richfield, Ohio: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/1/2013) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance, the consumer contacted us, and we retrieved and examined her toaster oven. We tested it and determined it functioned properly. As returned to us, the oven’s function knob was set to TOAST and the timer knob was set to the (continuous) ON position. Putting the timer in the ON setting is appropriate for baking. However, for toasting, this setting constitutes misuse of the oven. In the use & care guide that comes with the product, we instruct users to set the timer to a toast shade setting in the toasting range when using the toast mode. We also instruct users not to open the oven door if the food in the oven ignites. Furthermore, there is a hazard communication on the oven door repeating this message. It appears this consumer also did not heed these warnings and instructions. Fortunately, her actions did not result any injury. For reference, a copy of the use & care guide, including the toasting instructions, can be found at http://www.hamiltonbeach.com/use-and-care.html.

CPSC report 20130717-FA5A4-1341386. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 19, 2013, sent to the company May 28, 2013, published by CPSC Jun 11, 2013

The product, in the report: Hamilton Beach 6 Slice Capacity Toaster Oven. Model 31507, Series A1901DV

Hamilton Beach 6 Slice Capacity Toaster Oven. Model 31507R, Series A1901DV
Timer failed, such that timer continues past the “Off” position and continues until it stops at the “Stay On” position. Oven then continues to operate indefinitely. On testing for the problem, the timer consistently failed to stop at “Off”, failed to sound the bell, and continued to “Stay On”. This failure is not obvious to the operator until the contents of the oven begin to burn. This is a serious fire hazard as well as a burn hazard for anyone who, unaware the oven is still operating, touches the outside of the appliance. Once the failure occurs, the oven cannot be turned off, except by unplugging the power cord.

Model
Model 31507R
Serial number
A1901DV
Bought from
Walmart, Minnesota
Bought
May 1, 2011, about then
Where
Nevis, Minnesota: Home/Apartment/Condominium
Who was involved
Age 67, Male
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/19/2013) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. In this instance, the consumer contacted us, and we replaced his toaster oven.

CPSC report 20130519-40B94-2147455967. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 5, 2012, sent to the company Sep 13, 2012, published by CPSC Sep 27, 2012

The product, in the report: Hamilton Beach toaster oven with 4-slice toaster on the oven rack, regular, broil, and convection baking options. Color is black/stainless steeel.

When the timer dial is turned to the right in order to toast food, it periodically does not turn off. This typically happens if you are trying to lightly toast an item and you turn it to the lighter toasting option. Sometimes it begins normally and I can hear the slight clicking noise that indicates that the timer is working, but then the clicking seems to stop and the toaster heating process never turns off. Other times, if you only turn it to medium (lighter) toasting, the heating element turns on and begins to toast but the timer never activates, so it never automatically turns off.

Model
Type 042 electric oven, Model 31506, series A1390DV
Bought from
Target
Bought
Jan 1, 2011, about then
Where
Fenton, Missouri: Home/Apartment/Condominium
Who was involved
Age 35, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/2/2012) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences, as this consumer did. We have examined and tested this consumer’s oven multiple times in the toasting mode. In each instance, the timer properly de-energized the oven at the end of the toasting cycle. Consequently, we are unable to verify this consumer’s complaint.

CPSC report 20120905-9E569-2147464051. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 4, 2012, sent to the company Oct 9, 2012, published by CPSC Oct 23, 2012

The product, in the report: Hamilton Beach toaster oven

The consumer stated that she set the oven for light toast. She placed one slice of bread in the oven. About two minutes later she discovered flames inside of the oven and also flames were coming out of the vent. She unplugged the oven and held the door closed so that the lack of oxygen supply would allow the fire to go out. After about a minute the flames went out.
The inside of the oven was blackened and the kitchen was filled with smoke. There was no other damage.
The consumer stated that she called the manufacturer on 9/4/2012.

Model
31134
Serial number
unknown
Bought from
Bed bath and Beyond, California
Bought
Aug 12, 2012
Where
Los Angeles, California: Home/Apartment/Condominium
Who was involved
Age 62, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/12/2012) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. We have examined and tested this consumer’s oven in accordance with the method proscribed in the Underwriters Laboratories Maximum Darkness (Toast) Test. Our testing showed that bread did not ignite during a toast cycle at the maximum darkness setting. Furthermore, the timer was found to function normally, de-energizing the oven at the end of the toasting cycle. In conclusion, we find no evidence of a mechanical or electrical malfunction.

CPSC report 20120904-DE4CD-1270099. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 1, 2012, sent to the company Jun 8, 2012, published by CPSC Jun 22, 2012

The product, in the report: Toaster Oven - type 047

Heating elements switched to highest heat automatically; Food caught fire
Cause: spring driven timer recoils past the off position when time runs out and moves to the broil position which allowed both top and bottom heating elements to burn indefinitely at highest setting.
Oven in service for one month.

Model
31134
Serial number
A2511DV
Bought from
Bed Bath and Beyond
Bought
Apr 17, 2012
Where
Arroyo Grande, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/13/2012) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. The consumer indicates he contacted us and we offered to replace the product. We have not yet been able to examine the product or otherwise verify the report. However, we want all consumers to know that all Hamilton Beach Brands toaster ovens are designed and manufactured to comply with UL 1026: Electric Household Cooking and Food Serving Appliances. As such, all Hamilton Beach Brands toaster ovens comply with the Abnormal Operation Test requirements of this standard, which includes the provision that the oven must contain the flames of bread deliberately ignited within the oven cavity.

CPSC report 20120601-54961-2147467054. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 12, 2011, sent to the company Oct 20, 2011, published by CPSC Nov 3, 2011

The product, in the report: TABLE TOP CONVECTION OVEN

HAMILTON BEACH TABLE TOPP OVEN, TYPE 027, MODEL NO. 31197R, SERIES A2890BW. WHEN IN USE, THE HARD WIRED ELECTRIC CORD GETS SO HOT YOU CANNOT TOUCH IT. YOU HAVE TO WAIT UNTIL THE OVEN IS TURNED OFF AND COOLS DOWN. I CALLED HAMILTON BEACH CUSTOMER SERVICE (1-800-851-8900) AND WAS TOLD THERE IS NO RECALL ON THIS UNIT BECAUSE OF A FAULTY CORD, BUT THE CUSTOMER SERVICE REP WAS KIND ENOUGH TO OFFER TO SEND ME A MAILING LABEL TO RETURN THE OVEN AND THAT THEY WOULD EVALUATE IT AND SEND ME A NEW UNIT. I EXPLAINED THAT IT WASN’T THE OVEN THAT WAS FAULTY, ONLY THE ELECTRIC CORD. AND THAT MOST LIKELY THE CORD HAD ONLY THE MINIMUM SIZE WIRE AND THAT’S WHY IT GETS SO HOT. IT CANNOT HANDLE THE 1500 WATTS. THE CUSTOMER SERVICE REP SAID THEY JUST DON’T CHANGE THE CORD. I INDICATED THAT IF THEY JUST SEND ME ANOTHER TABLE TOP OVEN, IT WOULD HAVE THE SAME TYPE ELECTRIC CORD, CORRECT? THE REP SAID, “YES”.
AGAIN, THE PRODUCT IS GOOD, BUT THE ELECTRIC CORD IS BAD. SO BAD THAT IF LEFT PLUGGED INTO THE ELECTRIC OUTLET, IT COULD VERY WELL CAUSE A FIRE. HAMILTON BEACH’S ANSWER TO SIMPLY EXCHANGE THE OVEN, WHICH HAS THE SAME TYPE ELECTRIC CORD, IS NOT PRODUCT SAFETY OR THE ANSWER TO THIS DANGEROUS PROBLEM.

Model
Type 027 / M #31198R
Serial number
A2890BW
Bought from
KMART, New Jersey
Bought
Oct 1, 2010, about then
Where
COLUMBUS, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand HAMILTON BEACH, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/2/2011) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences.
The consumer believes the temperature of the cord is too hot. Unfortunately, he did not accept our offer of a new oven if he returned his oven to us, at our cost, for examination. The consumer wanted a new cord, which we cannot provide as the cord is permanently attached to the oven.
The type O27 oven uses a 16 gauge HPN cord suitable for 15 amp service. This oven draws less than 15 amps; therefore, the cord is adequate for this application. Also, the cord is a UL listed component, which means it must pass a series of tests designed to evaluate the safety of the cord. The cord’s electrical insulation is rated for 105ºC (221ºF), which means its electrical insulation can experience extremely high temperature without compromising the electrical safety or physical integrity of the cord.

CPSC report 20111012-ECDF3-2147474392. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 13, 2011, sent to the company Sep 30, 2011, published by CPSC Oct 17, 2011

The product, in the report: Hamilton Beach Toaster Oven

The consumer stated her toaster oven poses a fire hazard similar to the toaster oven cited in recall release 11-265. Her toaster has the same model but is from a different series number. The style is regular pop up toaster oven. The toaster oven has 2 slots for bread. The consumer stated that her toaster oven doesn’t pop up on its own the consumer has to press cancel to make the toaster stop. This occurs every single time except if the toaster is on a light setting. The toaster was on for roughly a minute.
The consumer was using both burners at the time of the incident. The product does not show any signs of damage. The consumer’s home has not been damaged by the product. The consumer has yet to call the fire department about the product. The consumer still uses the product but has to monitor it more closely. The consumer called the firm and cannot reach them as the number does not seem to be working. The consumer has yet to call the retailer. The consumer has not been harmed by the product.

Model
22660
Serial number
D4880BI
Bought from
Wal Mart, Texas
Bought
Sep 15, 2009, about then
Where
Kilgore, Texas: Home/Apartment/Condominium
Who was involved
Age 34, Female
The reporter’s relation to them
Self
As this report names them
Brand Hamilton Beach, made or sold by Hamilton Beach Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/18/2011) Hamilton Beach Brands, Inc.: We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer reports having a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact our Consumer Affairs Department at 1.800.851.8900 in order to provide information about their experiences.
The consumer has chosen to remain anonymous, which precludes us from interviewing the consumer, examining the product or otherwise verifying the report. Based on the information provided in the report, we note the product is a toaster, not a toaster oven; the model number does not match any of our records; and toast cycles typically last several minutes, so it is not surprising the toaster remains “on for roughly a minute.”
We want consumers to know that every toaster sold by Hamilton Beach complies with the version of American National Standards Institute/Underwriters Laboratories (“ANSI/UL”) Standard 1026: Electric Household Cooking and Food Serving Appliances in effect at the time of its design and manufacture.

CPSC report 20110913-F9A8A-1201216. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Hamilton Beach countertop and toaster ovens

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