Breville countertop and toaster ovens

38 reports to CPSC, the latest made Jul 14, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 4, 2026.

38reports to CPSC
Jul 14, 2026the latest report was made
Aug 18, 2012the earliest
32with the company’s comments

Brand: Breville
Maker: BREVILLE USAMakers, importers or sellers, as the reports name them
Product: Countertop and toaster ovensElectric, including broilersCPSC’s product type: Electric Counter-top Ovens, Broilers or Toaster Ovens (code 216), in Kitchen: Appliances

Other ways the reports write the brand (4)

“BREVILLE USA”, “Breville Compact Smart Oven”, “Breville Mini Smart Oven” and “Breville Smart oven Air”

By month

5 reports from August 2025 to July 2026; the most in March 2026, 2. 33 earlier reports, since August 2012, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
July 2026	1
March 2026	2
February 2026	1
October 2025	1
February 2025	1
October 2024	1
February 2024	1
October 2023	1
August 2023	1
April 2023	1
December 2022	1
September 2022	1
January 2022	2
June 2021	1
May 2021	1
March 2021	1
October 2020	1
July 2020	1
May 2020	1
April 2020	1
February 2020	1
December 2019	1
June 2019	2
April 2019	2
May 2017	1
December 2016	1
September 2016	1
February 2016	1
January 2016	1
August 2015	2
July 2014	1
May 2014	1
August 2012	1

How badly anyone was hurt

First aid 5 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 6 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 24 CPSC: Incident, No Injury
No incident, no one hurt 3 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Nov 4, 2026. Updated daily.

No one hurt
Made Jul 14, 2026, sent to the company Jul 17, 2026, published by CPSC Jul 31, 2026

The product, in the report: Toaster Oven

The back of my Breville toaster oven gets very hot and it burned through an electrical cord causing a spark before the circuit breaker tripped.

Model
Breville Mini Smart Oven Model BOV450XL
UPC
021614054050
Serial number
No serial number
Where
Weehawken Township, New Jersey: Home/Apartment/Condominium
Who was involved
Age 72, Male
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/31/2026) BREVILLE USA: Breville is committed to providing consumers with safe, high-quality products. We appreciate feedback from our consumers and take any report regarding product safety very seriously. Breville has contacted the end consumer, they have opted for a new Breville Oven and will be returning the item in question for inspection. The consumer has not yet returned the product to Breville for testing and analysis; however, we are investigating the report based on the limited information provided. We encourage consumers with any additional inquiries or comments to contact our US Consumer Support team at 1-866-273-8455 (Monday – Friday 8am-4:30pm PST).

CPSC report 20260714-7684A-2147313965. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Mar 23, 2026, sent to the company Mar 26, 2026, published by CPSC Apr 9, 2026

The product, in the report: It is a “mini smart oven,” a counter top oven which can be used for baking and broiling, as a toaster oven, and for other cooking and heating purposes.

This is about a Breville Mini Smart Oven, basically a toaster oven, used in our family kitchen mainly by adults. It gets extremely hot when used. The product is made for use in small spaces. The electrical cord on the rear of the unit is set up so that it can be plugged into an electrical socket without extending the cord away from the unit. The plug attached to the cord is encased in soft plastic. Because of the short distance between the rear of the unit and the electrical outlet, the plastic casing of the plug abutted the back of the unit. We were unaware of this, and there was no cause for concern because the unit was made to fit this way. Over the months we have used the unit, the heat was high enough to melt the plastic casing of the plug to the metal rear of the unit. The plug is now stuck fast to the metal unit while plugged in. Eventually the plastic will melt through, and current will flow throughout the unit, which is all metal. This is a very dangerous situation as it presents the potential for severe injury, as well as a fire.

Model
Breville Mini Smart Oven
UPC
A2BUAOVA2433085
Serial number
A2BUAOVA243308529
Bought from
Amazon
Bought
Aug 12, 2025, about then
Where
Chevy Chase, Maryland: Home/Apartment/Condominium
Who was involved
Age 71, Male
The reporter’s relation to them
Self
As this report names them
Brand Breville Mini Smart Oven, made or sold by BREVILLE USA
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(4/9/2026) BREVILLE USA: At Breville, we design and manufacture our products with consumers’ safety in mind. We take every complaint seriously and investigate whenever possible. Breville has replaced the unit in question and has requested that the consumer return the product to Breville for testing and analysis using a prepaid return label. The Mini Smart Oven® and its component parts were tested and certified by UL Laboratories for health, fire, and electrical safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455, Monday through Friday, between 8am and 4:30pm(PST). Its component parts were tested and certified by UL Laboratories for health, fire, and electrical safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455, Monday through Friday, between 8am and 4:30pm (PST).

CPSC report 20260323-67E61-2147322377. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 10, 2026, sent to the company Mar 13, 2026, published by CPSC Mar 27, 2026

The product, in the report: My Products THE ORACLE TOUCH - BRUSHED STAINLESS STEEL SKU BUSBES990BSS1BUS1 Serial Number A1BUAESA212902818

Breville Oracle Touch espresso machine (purchased new Dec 2021, $2699.95) failed catastrophically on first use post-2024 Breville service. Powered on immediately stuck in heating/flushing cycle. Exterior became extremely hot to touch (scalding). Very hot/boiling water expelled from rear vents. Audible boiling sounds, possible electrical flickering. Unplugged immediately - clear fire/burn hazard. Overheating/boiler failure also occurred years prior (pre-2024 service when boiler parts replaced among other parts). Two total Breville repairs failed to resolve chronic defect. Machine sat unused post-service until March 7, 2026 incident. No injury but imminent risk of fire/serious burns. Breville refuses replacement (offers 35% discount), cites expired warranty despite safety hazard.

Model
The Oracle Touch
Serial number
A1BUAESA212902818
Bought from
William Sonoma
Bought
Dec 7, 2021
Where
Central Point, Oregon: Home/Apartment/Condominium
Who was involved
Age 46, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/26/2026) BREVILLE USA: Breville is committed to providing consumers with safe, high-quality products. We value feedback from our consumers and take any report regarding product safety very seriously. Based on the serial number provided, Breville has contacted the end consumer. They have chosen a new Breville machine and will be returning the item in question for inspection. The consumer has not yet returned the product to Breville for testing and analysis; however, we are investigating the report based on the limited information available. We encourage consumers with any additional questions or comments to contact our US Consumer Support team at 1-866-273-8455 (Monday – Friday, 8am to 4:30pm PST).

CPSC report 20260310-F0274-2147322794. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 4, 2026, sent to the company Feb 9, 2026, published by CPSC Feb 24, 2026

The product, in the report: toaster oven

The Breville toaster oven model BOV860 BSSUSC has been used sparingly in our Florida home; purchased 2022 at Home Depot in Palm Bay. We, my wife and I, have noticed that the interior coating has been flaking off and landing on our food when toasting bread and bagels. We are unsure if we have inadvertently ingested this material.

Model
BOV860 BSSUSC
Serial number
A2BUAOVA221920543
Bought from
Best Buy, Florida
Bought
Nov 29, 2022, about then
Where
Palm Bay, Florida: Home/Apartment/Condominium
Who was involved
Age 67, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/24/2026) BREVILLE USA: At Breville, we design and manufacture our products with consumer safety in mind. We take every complaint seriously and investigate whenever possible. Breville has replaced the unit in question and has requested that the consumer return the product to Breville for testing and analysis using a prepaid return label. The Smart Oven® Air Fryer and its component parts were tested and certified by UL Laboratories for health, fire, and electrical safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455, Monday through Friday, between 8am and 4:30pm(PST).

CPSC report 20260204-264BD-2147323880. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Oct 27, 2025, sent to the company Nov 6, 2025, published by CPSC Nov 26, 2025

The product, in the report: Breville Toaster Oven

My Breville toaster oven starts on its own. This has happened several times, including moments ago, yesterday, and the day before. I contacted Breville, and they offered me a 30% off coupon for another product. To me, it seemed to fall on deaf ears. This poses a serious safety hazard, as it could potentially cause a fire.

Model
Mini Smart Oven BOV450XL
Serial number
A2BUAOVA214006290
Bought from
WilliamsSonoma
Where
Van Nuys, California: Home/Apartment/Condominium
Who was involved
Age 51, Female
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(11/25/2025) BREVILLE USA: At Breville, we design and manufacture our products with consumer safety in mind. We take every complaint seriously and investigate whenever possible. After discussing the issue with the end consumer, we asked them not to use the product and said we would replace it at no cost. Breville has provided a prepaid return label for the old unit. We offered to replace the oven with the same model or another model of their choice. We are awaiting the customer’s decision. The Breville Mini Smart Oven® and its component parts were tested and certified by UL Laboratories for fire and electrical safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455, Monday through Friday between 8am and 5pm (PST), or visit www.brevilleusasupport.com 24 hours a day.

CPSC report 20251027-2874D-2147326776. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 22, 2025, sent to the company Feb 25, 2025, published by CPSC Mar 11, 2025

The product, in the report: Breville Smart Mini Oven Stainless steel Model number B0V450XL

We went to unplug and clean our Breville Smart Mini Oven. As we tried to unplug it, my wife notice the plug had actually melted onto the metal backing of the product. The mini oven did have 1.5 inch bumpers that should have helped ensure there was sufficient distance between the wall and the product to stop something like this, but it appears not to have actually been helpful. Although a fire did not start, this seems like a potential fire or electrocution hazard- we had no way of knowing that wires were potentially being exposed.m as there was no smoke or smell. We noticed it when trying to clean the product but did not notice a smell.

Model
Model number B0V450XL
Serial number
A2BUAOVA242202750
Bought from
Williams Sonoma
Bought
Oct 24, 2024, about then
Where
Washington, DC, District of Columbia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/7/2025) BREVILLE USA: At Breville, we design and manufacture our products with the safety of the consumers in mind. We take every complaint seriously and investigate whenever possible. Breville made an offering to replace the unit in question, Consumer has not yet responded to our communication and the consumer return of the product to Breville for testing and analysis is pending. the Mini Smart Oven® and its component parts were tested and certified by UL laboratories for fire and electric safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455 Monday thru Friday between 6am – 4:30pm (PST) or visit Breville.com 24 hours a day.

CPSC report 20250222-1861A-2147332982. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 2, 2024, sent to the company Oct 4, 2024, published by CPSC Oct 21, 2024

The product, in the report: Small countertop “toaster oven”

On four occasions our Breville Mini Smart Oven Model # BOV450XL, turned itself on (with the dial on bake) and proceeded to begin heating for a bake cycle with timed count down. Luckily the first time this happened the “buzzing” of the oven woke my son, who unplugged it early this morning. Testing the oven afterward three times... plugging it , it will sit for about 10 minutes and automatically turn on; I verified this using different electrical circuits. I did call Breville Support who is sending a shipping label to diagnose the problem and will quote on a repair. I am shocked to discover the “fail state” for this appliance is “ON” and not “OFF”.. which seems to the a fire hazard.

Model
BOV450XL
UPC
n/a
Serial number
1533
Bought from
Sur la table
Bought
Jan 27, 2015, about then
Where
Ashburn, Virginia: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
My Child
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/18/2024) BREVILLE USA: At Breville, the safety of our consumers is our top priority in the design and manufacturing of our products. We take every complaint seriously and investigate them thoroughly whenever possible. While we have no record of a support case from the consumer who chose to remain anonymous, we acknowledge their report of being offered a complimentary service quote for repair. The Mini Smart Oven (BOV450XL) and its components have been rigorously tested and certified by UL laboratories for fire and electrical safety. For any further inquiries or feedback, we encourage consumers to reach out to our USA consumer support team at 1-866-273-8455, available Monday through Friday from 8 AM to 5 PM (PST), or visit us online at www.brevilleusasupport.com, accessible 24/7.

CPSC report 20241002-09480-2147336194. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 1, 2024, sent to the company Feb 7, 2024, published by CPSC Feb 22, 2024

The product, in the report: Breville Smart Oven Pro Model BOV845 BSS, batch 2136. This is a convection toaster oven.

Breville Smart Oven Pro Model BOV845 BSS batch #2136. This toaster oven tripped our kitchen GFI twice within 3 weeks. After the second tripping of the GFI, I used a voltmeter and determined that the outer case of the Breville was fully electrified, and, as I understand it, would have delivered a shock to myself or my wife if it weren’t for the GFI. I returned the product to Breville, who examined it and wrote back: “During the inspection, our technicians discovered unforeseen damage that was not initially evident. This required additional materials and labor to address properly. Even after doing so, safety concerns were still evident and resulted in unrepairable scenario of your unit.” In other words, it seems that this Breville product was so dangerous that even Breville’s own technicians said they couldn’t fix it.

Model
Smart Oven Pro Model BOV845 BSS, batch 2136
UPC
N/A
Serial number
No s/#. Batch is 2136
Bought from
Bloomingdales, White Plains, NY
Bought
Sep 15, 2021, about then
Where
Port Chester, New York: Home/Apartment/Condominium
Who was involved
Age 69, Male
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/28/2024) BREVILLE USA: At Breville, we design and manufacture our products with the safety of the consumers in mind. We take every complaint seriously and investigate whenever possible. Breville is unable to find record of a support case as Consumer did not submit contact information and are unable to follow up. The Breville Smart Oven Pro®, and its component parts, were tested and certified by UL laboratories for fire and electric safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455 Monday thru Friday between 6am – 4:30pm (PST) or visit www.breville.com 24 hours a day.

CPSC report 20240201-E950C-2147341321. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 11, 2023, sent to the company Oct 20, 2023, published by CPSC Nov 3, 2023

The product, in the report: Breville Mini Smart Oven Model: B0V450XL /A Product marked C/UL/US (“2H90 LISTED E127216”)

Breville Mini Smart Oven Model: B0V450XL /A Product marked C/UL/US (“2H90 LISTED E127216”)
Purchased product is defective, unfit for use. AC mains power cord plug, inserted in kitchen wall outlet (NEMA 5-15), melted to rear cabinet face and cannot be removed. A high voltage connection to the metal cabinet is possible with further use. The product ID label indicates a US website that is not found (error 404). Aside from degraded safety components, no fire or injuries occurred before the product was removed from service.

Model
B0V450XL /A
UPC
unknown
Serial number
A2BUAOVA232504915
Where
Rancho Santa Fe, California: Home/Apartment/Condominium
Who was involved
Age 74, Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/28/2024) BREVILLE USA: At Breville, we design and manufacture our products with the safety of the Consumers in mind. We take every complaint seriously and investigate whenever possible. Although Service and inspection case was established Consumer opted to separately return unit to retail. As the product was not returned to Breville for testing and analysis we are investigating the report based on the limited information provided. The Mini Breville Smart Oven®, and its component parts, were tested and certified by UL laboratories for fire and electric safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455 Monday thru Friday between 6am – 4:30pm (PST).

CPSC report 20231011-E818C-2147344703. Submitter: Public Safety Entity Search for it on SaferProducts.gov
No one hurt
Made Aug 16, 2023, sent to the company Aug 25, 2023, published by CPSC Sep 11, 2023

The product, in the report: Breville Smart Oven, BVO800XL, purchase 7/27/2022

Set oven to cooking temperature -375F, placed food inside walked away. Came back 20 minutes later oven had set itself to 120F and food temp was 82F, uncooked chicken. Previously the oven had reset temperature unattended. Added a video file where you can observe the oven change the temperature without any external influence , temperature drifts from original 350F down to 200F over the course of a few minutes. First time this happened was while cooking raw chicken. We have also seen the oven drift up in temperature to its limit of 450F, again without any operator input. This is a potential safety hazard. Oven is just over 1 year old (July 2022) and manufacturer did not want to know, offered a repair at $135 plus shipping as it was a few days outside the warranty period.

Model
BVO800XL
Bought from
Sur La table online order
Bought
Jul 27, 2022
Where
West Caldwell, New Jersey: Home/Apartment/Condominium
Who was involved
Age 34, Unspecified
The reporter’s relation to them
My Child
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/20/2023) BREVILLE USA: Breville is committed to providing consumers with safe, high-quality products. We appreciate feedback from our consumers and take any report regarding product safety very seriously. We have offered to replace item and inspect it. The consumer has not returned the product to Breville for testing and analysis; however, we are investigating the report based on the limited information provided. We encourage consumers with any additional inquiries or comments to contact our US Consumer Support team at 1-866-273-8455 (Monday – Friday 8am-4:30pm PST).

CPSC report 20230815-E9DF0-2147345797. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 6, 2023, sent to the company Apr 11, 2023, published by CPSC Apr 25, 2023

The product, in the report: Breville Toaster Oven

5 or 6 year old Breville Toaster Oven Model #BOV450XL--Imprint # 1650. Had not used the oven for about 24 hours. We were asleep and heard beeping which we had not heard before. When we went into kitchen toaster oven was beeping and turned ON and was extremely hot. We unplugged device. An hour or so later we plugged the toaster oven back into wall and it started to beep and then 15 or so seconds later TURNED ON BY ITSELF without us turning it on. We again unplugged the toaster oven and plugged it into a totally separate wall outlet and same thing happened. Circuit breaker at no time tripped. We called Breville customer service who said they had no similar reports and that there was no recall. They offered to repair--we said “no”. They would not replace as out of warranty but did give us 35% coupon for another purchase. What happened was very dangerous and we have never experienced this before with Breville or [REDACTED] toaster ovens

Model
BOV450XL
Serial number
Imprint on back plate #1650
Where
Jenkintown, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 79, Unspecified
The reporter’s relation to them
My Spouse
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/21/2023) BREVILLE USA: Breville is committed to providing consumers with safe, high-quality products. We appreciate feedback from our consumers and take any report regarding product safety very seriously. Breville has contacted the end consumer, they have opted for a new Breville Oven and will be returning the item in question for inspection. The consumer has not yet returned the product to Breville for testing and analysis; however, we are investigating the report based on the limited information provided. We encourage consumers with any additional inquiries or comments to contact our US Consumer Support team at 1-866-273-8455 (Monday – Friday 8am-4:30pm PST).

CPSC report 20230406-300CE-2147348239. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 16, 2022, sent to the company Dec 27, 2022, published by CPSC Jan 11, 2023

The product, in the report: Breville Mini Smart Oven (toaster oven)

Toaster oven turned on by itself, they unit kept beeling and with each beep the remaining time increased. This means the oven would have turned on and stayed on indefinitely until unplugged. Also, the start/cancel button does not respond. We were in the kitchen and witnessed it happen. This could have started a fire if we weren’t home at the time.

Model
B0V450XL
UPC
Unknown
Serial number
Batch code 1441 (no serial)
Bought from
Bed Bath and Beyond
Bought
Nov 20, 2018, about then
Where
Odessa, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20221216-ADB9C-2147352001. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Sep 3, 2022, sent to the company Sep 14, 2022, published by CPSC Sep 28, 2022

The product, in the report: the Smart Oven® Air Fryer Pro

Breville oven pro model door will not close properly leaving a significant gap and possibility of fire or burns

Model
BOV900BSSUSC
Bought from
Williams Sonoma
Bought
Sep 3, 2020, about then
Where
Temecula, California: Home/Apartment/Condominium
Who was involved
Age 53, Unspecified
The reporter’s relation to them
My Spouse
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(9/29/2022) BREVILLE USA: Breville is committed to providing consumers with safe, high-quality products. We appreciate feedback from our consumers and take any report regarding product safety very seriously. The consumer has not returned the product to Breville for testing and analysis; however, we are investigating the report based on the limited information provided. We encourage consumers with any additional inquiries or comments to contact our US Consumer Support team at 1-866-273-8455 (Monday – Friday 8am-4:30pm PST).

CPSC report 20220903-DC55F-2147354047. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 17, 2022, sent to the company Jan 20, 2022, published by CPSC Feb 3, 2022

The product, in the report: Breville Smart Oven Airfryer Pro Countertop Convection Oven

Breville BOV900BSS countertop convection oven glass shattered with explosive force distributing 400 degree glass over kitchen counter, floor, and oven interior.

Model
BOV900BSS
Serial number
A2BUAOVA213105307
Bought from
Amazon
Bought
Dec 9, 2021
Where
Omaha, Nebraska: Home/Apartment/Condominium
Who was involved
Age 65, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/2/2022) BREVILLE USA: At Breville, we design and manufacture our products with the safety of the consumers in mind. We take every complaint seriously. Breville has replaced the unit in question and requested that the consumer return the product to Breville for testing and analysis with a pre-paid return label. The Breville Smart Oven Air®, and its component parts, have been tested and certified by UL laboratories for fire and electric safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455 Monday thru Friday between 8am – 4:30pm (Pacific Time).

CPSC report 20220117-29822-2147357948. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 4, 2022, sent to the company Jan 6, 2022, published by CPSC Jan 21, 2022

The product, in the report: Breville Smart Oven Air Fryer Pro, Model #BOV900BSS.

I purchased a high-end toaster oven/air fryer from a reputable retailer. I read the manual thoroughly, and the first time I turned the oven on, it exploded and sent shattered glass flying through my kitchen. There had not been any obvious defects with the oven prior to the explosion. We were working through the initial setup “Before First Use” steps as specified in the manual; specifically, we wiped down the interior of the oven, inserted the crumb tray, plugged it in, and set it for “pizza” which, according to the manual, was supposed to walk it through a 20-minute pre-use cycle to burn off a protective coating from the heating elements. After it completed the “preheat” phase of this cycle, it exploded. When I called Breville’s customer service to report this dangerous incident, the representative informed me that the shattered glass was caused by the weather. To be clear, the oven had been in its original packaging and unopened shipping box under our Christmas tree for several weeks prior to first use, and first use occurred in the kitchen of our climate-controlled home. I am unable to view the serial number or other identifying details on the oven without exposing myself to broken glass.

Model
Model #BOV900BSS
Bought from
Williams Sonoma
Bought
Dec 4, 2021
Where
BELCHERTOWN, Massachusetts: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/20/2022) BREVILLE USA: At Breville, we design and manufacture our products with the safety of the Consumers in mind. We take every complaint seriously and investigate whenever possible. Although an exchange case was established Consumer opted to separately return unit to retail. As the product was not returned to Breville for testing and analysis we are investigating the report based on the limited information provided. The Breville Smart Oven Air®, and its component parts, were tested and certified by UL laboratories for fire and electric safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455 Monday thru Friday between 6am – 4:30pm (PST).

CPSC report 20220104-D7B99-2147358180. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 1, 2021, sent to the company Jun 3, 2021, published by CPSC Jun 17, 2021

The product, in the report: compact smart oven

Breville’s compact smart oven does not have a stopper or clip (as in their other ovens) that stops the rack from sliding out uncontrollably. I recently bought a compact smart oven, the tray slid out without control, toast went on the floor and the hot tray hit my leg causing a horrible burn.
I complained about this matter to Breville’s customer service team 4times. I even sent them a picture of my burn right after it happened. (Since then, the burn has become much worse and caused me considerable pain.)
What will it take to get Breville to fix this dangerous problem, that could be solved with a little metal clip? It makes no sense not to fix this oversight that would probably only cost a few cents that could be passed on to the consumer. Does a child have to be burned before Breville will take action?
Thank you.

Model
BOV650XL
Serial number
A2BUAOVA205107337
Bought from
Bloomingdale’s, New York
Bought
May 11, 2021, about then
Where
New York, New York: Home/Apartment/Condominium
Who was involved
Age 71, Female
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/14/2021) BREVILLE USA: Breville is committed to providing consumers with safe, high quality products. We appreciate feedback from our consumers and take any report regarding product safety very seriously. The consumer did not returned the product to Breville for testing and analysis; however, we are investigating the report based on the limited information provided. We encourage consumers with any additional inquiries or comments to contact our US Consumer Support team at 1-866-273-8455 (Monday – Friday 8am-4:30pm PST).

CPSC report 20210601-87CF1-2147363775. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 13, 2021, sent to the company Jun 14, 2021, published by CPSC Jun 29, 2021

The product, in the report: Counter oven

Caller stated that after using the oven air to make a pizza, a few mins later he heard an explosion. The glass panel of the oven door exploded shattering glass pieces all over the counter top, floor and dispersed to the other side of the room. The heat pieces of the glass pieces burnt the velcro mats he had on the floor.
(5/10/21) Caller stated that he contacted the manufacturer and was advised that a replacement would be sent out for him to return the damaged unit.
Caller feels that this product is a safety hazard and should be reported.

Model
Bov900
Serial number
a2buaova193100406
Bought from
Bed bath & beyond, California
Bought
Jun 20, 2020
Where
San Diego, California: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Breville Smart oven Air, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/28/2021) BREVILLE USA: At Breville, we design and manufacture our products with the safety of the consumers in mind. We take every complaint seriously and investigate whenever possible. Breville has replaced the unit in question and requested that the consumer return the product to Breville for testing and analysis with a pre-paid return label. The Breville Smart Oven Air®, and its component parts, were tested and certified by UL laboratories for fire and electric safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455 Monday thru Friday between 8am - 5pm (PST) or visit www.brevilleusasupport.com 24 hours a day.

CPSC report 20210513-AD26A-3281088. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 8, 2021, sent to the company Mar 18, 2021, published by CPSC Apr 1, 2021

The product, in the report: Breville Smart Oven B0V800XL/A. Stainless Steel with glass door. Batch #: 1023 Model B0V800XL/A

My Breville toaster oven would not turn off so I had to pull it away from the wall to physically unplug it. The power button has not been working properly (internet search indicates this is a common problem). Sometimes pressing the power button does not turn the unit on. While other times (while oven is on) pressing the power button does not turn the unit off. While doing so I burned my hand.

Model
B0V800XL/A
UPC
unavailable.
Serial number
Batch #: 1023
Bought from
Amazon.com
Bought
Feb 6, 2011
Where
Salinas, California: Home/Apartment/Condominium
Who was involved
Age 41, Male
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20210308-BDD0C-2147365467. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 12, 2020, sent to the company Oct 22, 2020, published by CPSC Nov 10, 2020

The product, in the report: Breville Smart Oven Air

I have a Breville Smart Oven Air. This morning, while baking scones, it spontaneously shattered leaving shards of glass everywhere.

Model
Smart Oven Air - B0V900
Serial number
A2BUAOVA202901028
Bought from
Best Buy
Bought
Oct 1, 2020
Where
ACWORTH, Georgia: Home/Apartment/Condominium
Who was involved
Age 1, Female
The reporter’s relation to them
My Child
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/17/2020) BREVILLE USA: At Breville, we design and manufacture our products with the safety of the Consumers in mind. We take every complaint seriously and investigate whenever possible. Although an exchange case was established Consumer opted to separately return unit to retail. As the product was not returned to Breville for testing and analysis we are investigating the report based on the limited information provided. The Breville Smart Oven Air®, and its component parts, were tested and certified by UL laboratories for fire and electric safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455 Monday thru Friday between 6am – 4:30pm (PST

CPSC report 20201012-7071E-2147369286. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 13, 2020, sent to the company Aug 4, 2020, published by CPSC Aug 18, 2020

The product, in the report: Toaster Oven

Product is a Breville Smart OvenPro BOV845BSS purchase new 09/16/19. Had just toasted 2pieces of bread & removed them from oven & closed oven door at which time the entire glass front on the door shattered sending glass into the oven, onto the counter & floor.
Photos are available.

Model
Smart Oven Pro 1800 Watt convection oven BOV845BSS
Serial number
A2BUAOVA191602822
Bought from
Amazon
Bought
Sep 16, 2019
Where
St Augustine, Florida: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/15/2020) BREVILLE USA: At Breville, we design and manufacture our products with the safety of the consumers in mind. We take every complaint seriously and investigate whenever possible. Without Consumers information we cannot locate a support case and are unable to follow up. The Breville Smart Oven Pro®, and its component parts, were tested and certified by UL laboratories for fire and electric safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455 Monday thru Friday between 6am - 4pm (PST) or visit www.brevilleusasupport.com 24 hours a day.

CPSC report 20200713-8225A-2147371110. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 1, 2020, sent to the company May 11, 2020, published by CPSC May 26, 2020

The product, in the report: Breville - Smart Oven Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel Model: BOV845BSS

Glass door shattered on Breville BOV845BSS toaster oven after 18 days of ownership. It had just finished preheating to 400 degrees, which we’d done every day since buying it, but last night, doing the identical thing, it just shattered. Glass went everywhere on our counters and onto the floor several feet away. Had our 9-year-old son been taking something out of the oven or putting something into it, glass would have flown directly into his eyes. We have seen other reports of this identical problem. This is not just an annoyance; this is a real and known threat to consumer safety. This product will blind someone if it is not recalled. Please recall this product.

Model
Smart Oven Pro Convection Toaster/Pizza Oven - Brushed Stain
Bought from
Best Buy, Oregon
Bought
Apr 13, 2020
Where
Portland, Oregon: Home/Apartment/Condominium
Who was involved
Age 48, Male
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20200501-B4255-2147372615. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 10, 2020, sent to the company Apr 17, 2020, published by CPSC May 1, 2020

The product, in the report: Breville Smart Oven Air - BOV900

Breville Smart Oven Air - Model BOV900 - while using the oven, the glass door shattered.

Model
BOV900
Serial number
VA194501972
Bought from
Bed Bath & Beyond, Florida
Bought
Jan 21, 2020
Where
Deland, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200410-5BF31-2147372992. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 7, 2020, sent to the company Mar 11, 2020, published by CPSC Mar 25, 2020

The product, in the report: Toaster Oven

The consumer indicates that his toaster oven has turned on by itself twice, to his knowledge, and will not shut off unless it is unplugged.
The consumer contacted the Manufacturer and explained the situation; the representative he spoke to informed him that they are aware of the problem thus suggested he send the unit back for repair for US67$ out of pocket.
The consumer states that the toaster oven is used once or twice daily.
The consumer plans on keeping his unit for at least the next thirty days in case an investigation ensues.

Model
BOV450XL
Bought from
Bed, Bath & Beyond, South Carolina
Bought
Feb 15, 2018, about then
Where
Beaufort, South Carolina: Home/Apartment/Condominium
Who was involved
Age 75, Male
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/26/2020) BREVILLE USA: Breville is committed to providing consumers with safe, high quality products. We appreciate feedback from our consumers and take any report regarding product safety very seriously. The consumer has not returned the product to Breville for testing and analysis; however, we are investigating the report based on the limited information provided. We encourage consumers with any additional inquiries or comments to contact our US Consumer Support team at 1-866-273-8455 (Monday – Friday 8am-5pm PST).

CPSC report 20200207-DADFD-1951334. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 23, 2019, sent to the company Jan 23, 2020, published by CPSC Feb 6, 2020

The product, in the report: Breville Toaster oven BOV900BSSUSC

The toaster oven was being used to bake potatoes at 450. The glass shattered about 20 minutes in. We have had this product since November 29 2019. There were no injuries.
The product model is bov900bssusc. Brand is breville

Model
BOV900BSSUSC
Bought from
Bed Bath and Beyond, Illinois
Bought
Nov 29, 2019
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/3/2020) BREVILLE USA: At Breville, we design and manufacture our products with the safety of the Consumers in mind. We take every complaint seriously and investigate whenever possible. Although an exchange case was established Consumer opted to separately return unit to retail. As the product was not returned to Breville for testing and analysis we are investigating the report based on the limited information provided. The Breville Smart Oven Air®, and its component parts, were tested and certified by UL laboratories for fire and electric safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455 Monday thru Friday between 6am – 4:30pm (PST).

CPSC report 20191223-F6D68-2147375852. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 26, 2019, sent to the company Jul 24, 2019, published by CPSC Aug 7, 2019

The product, in the report: Breville Toaster Oven

During the last couple of weeks, the GFCI on the circuit for this toaster over had tripped. On this particular date, 06/22/2019, while using the toaster over, a large amount of sparks came out of the vent on the right side of the appliance. This caused the circuit breaker to trip. It was a frightening experience as I was standing right next to the toaster oven and saw the sparks. I have left the device unplugged since and am waiting to return it to the manufacturer.

Model
BOV845BSS
Serial number
184213108USC
Bought from
Macys
Bought
May 5, 2019
Where
San Francsico, California: Home/Apartment/Condominium
Who was involved
Age 58, Male
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/29/2019) BREVILLE USA: At Breville, we design and manufacture our products with the safety of the consumers in mind. We take every complaint seriously. Breville has replaced the unit in question and requested that the consumer return the product to Breville for testing and analysis. The Breville Smart Oven® Pro, and its component parts, have been tested and certified by UL laboratories for fire and electric safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455 Monday thru Friday between 8am - 4:30pm (Pacific Time).

CPSC report 20190624-98A24-2147380310. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 17, 2019, sent to the company Jun 26, 2019, published by CPSC Jul 11, 2019

The product, in the report: Counter top toaster oven

While cleaning the inside of the toaster oven, I sliced my finger on the rear edge of a sharp metal support bar located at the front of the oven just above the crumb tray.

Model
Smart Oven Pro BOV845BSSVSL
Serial number
172292343USC
Bought from
Bed Bath and Beyond
Where
Corona Del Mar, California: Home/Apartment/Condominium
Who was involved
Age 70, Male
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/12/2019) BREVILLE USA: At Breville, we design and manufacture our products with the safety of the consumers in mind. We take every complaint seriously. Breville has replaced the unit in question and requested that the consumer return the product to Breville for testing and analysis. The Breville Smart Oven® Pro, and its component parts, have been tested and certified by UL laboratories for fire and electric safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455 Monday thru Friday between 8am - 4:30pm (Pacific Time).

CPSC report 20190617-59C00-2147380383. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 22, 2019, sent to the company Apr 30, 2019, published by CPSC May 14, 2019

The product, in the report: Countertop oven

I was preheating my breville countertop oven and the glass in the oven door shattered

Model
BOV900 BSSUSC
Bought from
Bed Bath and Beyond
Bought
Mar 2, 2019
Where
Falls Church, Virginia: Home/Apartment/Condominium
Who was involved
Age 46, Male
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/14/2019) BREVILLE USA: At Breville, we design and manufacture our products with the safety of the Consumers in mind. We take every complaint seriously and investigate whenever possible. Although an exchange case was establish Consumer opted to separately return unit to retail. As the product was not returned to Breville for testing and analysis we are investigating the report based on the limited information provided. The Breville Smart Oven Air®, and its component parts, were tested and certified by UL laboratories for fire and electric safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455 Monday thru Friday between 6am – 4:30pm (PST).

CPSC report 20190421-81ECC-2147381442. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 15, 2019, sent to the company Apr 24, 2019, published by CPSC May 8, 2019

The product, in the report: Mini Smart Oven

A dangerous product. The problem involves my new Breville Mini Smart Oven, Model BOV450XL /Ac
The back becomes searingly hot and burned through the plugged in [REDACTED] electric cord causing a short in my electric system of my apartment. The electricity needed to be turned back on through the central box in the building basement, not the one within my apartment.
I have owned small toaster ovens all my adult life and this is the first model the become so hot in the back that it burns through wires.
Why does this model not have insulation inside the back?
When I called Breville to report the problem, I was told there no warning on the front but something on page 3 of the paper manual. I asked why there was not a warning posted directly on the front of the machine. He told me it was not necessary.
I feel fortunate that nothing flammable was touching the back of this poorly made product. it is dangerous.

Model
Model BOV 450 /Ac 2H90 Listed E127216
Bought from
Bed Bath and Beyond
Bought
Apr 3, 2019
Where
New York, New York: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/7/2019) BREVILLE USA: At Breville, we design and provide our products with the safety of the consumers in mind. We take every complaint seriously and investigate whenever possible. Breville has made contact with the consumer and is in the process of retrieving the product for review. The Breville Mini Smart Oven®, and its component parts, were tested and certified by UL laboratories for fire and electric safety to meet or exceed product standards. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455 Monday through Friday between 8am - 5pm (PST) or visit www.brevilleusasupport.com 24 hours a day.

CPSC report 20190414-0B45C-2147381612. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 26, 2017, sent to the company Jun 6, 2017, published by CPSC Jun 27, 2017

The product, in the report: breville smart oven.

Breville small appliance oven. Caused my 20-amp outlet to catch fire. The electrical cord to this appliance gets super hot. I am not using it any more. i did contact the manufacturer, and posted my review/issue on Amazon, where I bought it roughly 3 years ago.

Bought from
amazon.com
Bought
Jan 1, 2014, about then
Where
miami, Florida: Home/Apartment/Condominium
Who was involved
Age 56, Male
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20170526-BABCB-2147400190. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Dec 24, 2016, sent to the company Jan 4, 2017, published by CPSC Jan 19, 2017

The product, in the report: Breville Electric Convection Countertop oven model BOV800XL

I own many Breville products and have given two of their smaller convections to both of my older children. I purchase these products for their perceived quality. Unfortunately my oven door spring broke and has now rendered my oven unsafe and unusable. This is clearly a design flaw on this model and repairs should be covered by extended warranty. Paying excessive $100 charge to replace defective and poorly designed spring is unacceptable. I like the item and products, but this problem and design issue is a challenge. Absent a satisfactory response of free repair or replacement from Breville, I will be forced to publish incident informal to their major distribution channels. I believe this is both a fire and safety hazard to my home.

Model
BOV800XL
UPC
Unsure
Serial number
Unsure
Bought from
Williams Sonoma, Texas
Bought
Dec 9, 2014, about then
Where
Houston, Texas: Home/Apartment/Condominium
Who was involved
Age 63, Male
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(1/19/2017) BREVILLE USA: At Breville we design and manufacture our products with the safety of the consumers in mind. We take every complaint seriously and investigate whenever possible. After discussing the issue with the end consumer we have offered a one-time replacement as a courtesy and requested the old unit back for further investigation. The Breville Smart Oven®, and its component parts, were tested and certified by UL laboratories for fire and electric safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455 Monday thru Friday between 8am - 5pm (PST) or visit www.brevilleusasupport.com 24 hours a day.

CPSC report 20161224-C5968-2147408952. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 19, 2016, sent to the company Sep 27, 2016, published by CPSC Oct 12, 2016

The product, in the report: Breville Smart Oven | Convection Toaster Oven BOV800XL

While cooking at high temperature, the door to this oven flung open forcefully. I heard a popping sound and then the door flung open. When I went to close it, it closed momentarily and then opened again, and it was apparent that whatever mechanism the oven has to keep the door closed, was broken. Likely that is the popping sound I heard.
Having done further research about the model, it seems like this is a common issue: the spring that holds the door closed weakens and then breaks at some point.
If that breakage happens while cooking, it’s pretty dangerous. I ended up with a minor burn on my arm, but with children or anyone who cannot move quickly, that could have been much worse. Also, the oven is designed to operate even for hours at a time, so a fire is also a significant risk should the door open and oven continue to operate... which was the case for me. Luckily I was there to immediately turn it off.

Model
BOV800XL
Bought from
Williams Sonoma
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 37, Female
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/7/2016) BREVILLE USA: At Breville, we design and manufacture our products with the safety of the consumers in mind. We take every complaint seriously and investigate whenever possible. Though the item was well outside of the stated warranty period, Breville sent a replacement Breville Smart Oven® which the customer accepted on 09/19/2016 as a one-time courtesy. The Breville Smart Oven®, and its component parts, were tested and certified by UL laboratories for fire and electric safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455 Monday thru Friday between 8am - 5pm (Pacific Time).

CPSC report 20160919-E6DB0-2147413991. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 19, 2016, sent to the company Feb 29, 2016, published by CPSC Mar 14, 2016

The product, in the report: BREVILLE COMPACT SMART OVEN (Counter Oven)- toasts, bakes, roasts and broils Toaster Oven

The Rack AND [REDACTED] DISH that I was broiling MEAT ON Fell out on to Left Hand/WRIST As i was attempting to turn the Meat. The Appliance is a BREVILLE COUNTER OVEN. The rack and slots are totally flat, unlike the [REDACTED] and[REDACTED]. I’ve had in the past , which have hooks that control the rack and curves in the slots that also help to control the rack. There is nothing in the BREVILLE OVEN to keep it from sliding out way too easily.
(Customer Service is the worst!!)

Model
BOV650XL/B
Serial number
Batch Code 1447
Bought from
Bed Bath & Beyond, Washington
Bought
May 8, 2015
Where
Seattle, Washington: Home/Apartment/Condominium
Who was involved
Age 72, Female
The reporter’s relation to them
Self
As this report names them
Brand BREVILLE USA, made or sold by BREVILLE USA
Reports CPSC links to it
20160223-62DC8-1557495
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20160219-16EA1-1556801. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 11, 2016, sent to the company Jan 21, 2016, published by CPSC Feb 9, 2016

The product, in the report: 1800w Countertop Oven

I purchased the Breville BOV800XL at Bed Bath and Beyond and the unit was operating normally for about 12 months. I told everyone that would listen how much I loved this product, citing that the price was absolutely worth it. One day the unit was working correctly, the next day it wasn’t. The LCD screen still functions properly, as do all the knobs and buttons, but upon pressing the start button (which activates the burners) electric popping can be heard and sparks can be seen shooting out from an area under the LCD panel. I had my hand on the side of the unit and it shocked me pretty hard.
I’ve actually never had an appliance do this, I certainly didn’t expect it to happen from this device when it’s a very high end purchase from a reputable company. (around $220). After looking into getting the unit serviced, I decided to call Breville to see if they’d take care of this issue since it is most certainly a design flaw, a VERY DANGEROUS design flaw. Breville’s phone support suggested that I PLUG THE DEVICE BACK IN and try different settings to see if I could get the heating elements to heat up.
This is very irresponsible and dangerous advice, I honestly fear that this unit could catch fire if I plug it back in.
Breville, you should stand behind your product. I’ve read other stories online where this exact same issue is happening to other people with the Rev. A version of this oven.

Model
BOV800XL
Serial number
9348
Bought from
Bed Bath and Beyond
Bought
Oct 15, 2014
Where
Woodland Hills, California: Home/Apartment/Condominium
Who was involved
Age 42, Male
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/17/2016) BREVILLE USA: At Breville, we design and manufacture our products with the safety of the consumers in mind. We take every complaint seriously and investigate whenever possible. After discussing the issue with the end consumer, we asked them not to use the product and we would replace the product at no cost to the end user once the proper purchase information was provided. Breville still have not received the proper information though has issued a pre-paid return label for the old unit and shipped a new replacement in advance as a one-time exception. The Breville Smart Oven®, and its component parts, were tested and certified by UL laboratories for fire and electric safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455 Monday thru Friday between 8am - 5pm (PST) or visit www.brevilleusasupport.com 24 hours a day.

CPSC report 20160111-42086-2147424826. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 19, 2015, sent to the company Aug 27, 2015, published by CPSC Sep 11, 2015

The product, in the report: Breville BOV800XL

Toaster oven door falls wide open during operation
I own a Breville BOV800XL toaster oven - convection smart oven 1800 watts. Recently I placed a food item in it, closed the oven door and walked away. Upon returning 20 min later, I found the door wide open and the oven full on! I closed the door and it immediately fell wide open. The oven is designed with a heavy bar handle, located up high on the door. The design Places the center of gravity up high on the door, requiring an appropriately designed closure spring to hold the door closed.
I called Breville to notify them of this design flaw and request a replacement oven. This is a widely distributed product carried by Bed Bath and Beyond - I wasn’t sure of purchase date. As I communicated to Breville, this is a design flaw - a weak spring not capable of holding this heavy door; over time the spring breaks allowing the door to simply fall open. Breville customer service as much as admitted the spring has since been redesigned. I provided a number from the back of the oven and was told it was manufactured in 2010. Breville is unwilling to replace or repair the oven unless I pay a $120 service charge (the eventually agreed to do it for $90).
Frankly, I don’t care about the money. I will likely ship it back and have it repaired because otherwise I like the item. But, I do not have young children in our household so this enables me to consider the problem from a different point of view. What shocked me was Breville’s complete lack of acceptance of the fact this design flaw could result in a serious burn injury. I would think this rises to the level of a recall for a repair. I have worked as a Product Manager for over ten years; telling consumers to pay to fix a serious safety design flaw seems, well, flawed!
How many thousands of these ovens are in consumers homes, being used daily, with the potential the door will flop open at any moment? Shouldn’t Breville at least issue a safety warning?
I would be happy to send you an iPhone mpg of the door falling open (immediately after it is closed) if this is helpful.

Model
Breville convection smart oven BOV800XL
Serial number
1029
Bought from
Bed bath and beyond, Delaware
Where
Hockessin, Delaware: Home/Apartment/Condominium
Who was involved
Age 56, Male
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(11/9/2015) BREVILLE USA: At Breville, we design and manufacture our products with the safety of the consumers in mind. We take every complaint seriously and investigate whenever possible. Though the item was well outside of the stated warranty period, we we sent a replacement Breville Smart Oven® which the customer accepted on 10/2/2015 as a one-time courtesy. The Breville Smart Oven®, and its component parts, were tested and certified by UL laboratories for fire and electric safety. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455 Monday thru Friday between 8am - 5pm (Pacific Time).

CPSC report 20150819-AC8AD-2147429193. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Aug 6, 2015, sent to the company Aug 19, 2015, published by CPSC Sep 2, 2015

The product, in the report: Breville BOV800XL/A countertop toaster oven

On 07/23/2014 I purchased a Breville BOV800XL/A toaster oven based on the high recommendation published in Consumer Reports magazine. Generally, my complaint has to do with it gets VERY HOT on the outside.
When I first used it the following morning, when I opened the door to remove my toasted English muffins, my finger touched metal door frame and I got a painful burn. I then ran another cycle and my laser thermometer indicated between 110 and 120 degrees. Subsequent test yielded temperatures on the outside door frame of 109 degrees (top) 96 and 99 degrees (sides), and 141 degrees (bottom). The metal frame inside of the door ranged between 140 and 160 degrees. The top of the oven was 162 degrees.
I then ran a ten minute broil cycle at the 500 degree setting and the door frame was about the same as with the toasting and the sides and back were between 90 and 110 degrees. However the tip was 185-290 degrees.
There are warnings in the manual on page 4 and 5 under a column title “important Safeguards” and made reference to exceptions for top storage on page 47. They also made reference in that section to a bamboo cutting board designed to fit on top. Some of the consumer comments on the Amazon.com web site indicated the cutting board was of marginal quality and the feet on the bottom elevated it that made it appear to be a heat shield.

Model
BOV800XL/A
Serial number
None
Bought from
Bed Bath & Beyond, Virginia
Where
Arlington, Virginia: Home/Apartment/Condominium
Who was involved
Age 73, Male
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(11/9/2015) BREVILLE USA: At Breville, we design and manufacture our products with the safety of the consumers in mind. We take every complaint seriously and investigate whenever possible. After discussing the product operation with the end consumer, it was concluded the product was operating correctly without posing any safety concern. We offered a cutting board accessory as a courtesy to the consumer who accepted delivery on 8/12/2015. The Smart Oven®, and its component parts, were tested and certified by UL laboratories for fire and electric safety. The manual for this product states all relevant operation, venting and clearances to safely operate the oven. We encourage consumers with any additional inquiries or comments to contact our USA consumer support team at 1-866-273-8455 Monday thru Friday between 8am - 5pm (Pacific Time).

CPSC report 20150806-2D627-1508028. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 19, 2014, sent to the company Jul 28, 2014, published by CPSC Aug 11, 2014

The product, in the report: Toaster Oven

Pushed the button that turns the toaster oven on and heard a loud noise and flames shot out the back. I could smell a terrible burning smell afterward. I told my son and unplugged it. I didn’t get a chance to tell my husband he plugged it in and tried to use it and the same thing happened. The toaster oven is on counter away from anything else and has space around it. We have had it for four years and it has always been in the same place. This could really have started a fire. Luckily it is on tile and just has tile behind it and nothing flammable near by.
This is the Breville Compact Smart Oven BOV650XL/A

Model
Brevile Compact Smart Oven BOV650XL/A
Bought
Jul 10, 2009
Where
Los Angeles, California: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/12/2014) BREVILLE USA: Breville was contacted by the consumer of the alleged incident and issued a replacement in exchange for review and analysis of the old unit. The return was received at our return consolidation partner facility in New York but suffered severe transit damage. The damaged unit was deconstructed without any conclusive findings.

CPSC report 20140719-1C551-2147442722. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 21, 2014, sent to the company May 30, 2014, published by CPSC Jun 13, 2014

The product, in the report: Compact Oven/ Breville Compact Smart Oven model BOV650XL

I purchased a Breville Compact Smart Oven model BOV650XL approximately 2 years ago at a local Bed Bath and Beyond. Recently the upper heating elements stopped working. I searched the internet and found reading Amazon reviews other owners reported their ovens also had heating element issues. Some people fixed the problem by ordering new elements and replacing them. Being a handy person I ordered new top elements. When they arrived I took my oven apart. I found a spade (for the top element) that should be soldered into the PCB was completely loose and it fell out. The area around the circuit board was burnt from excess heat. I documented it with photos which I have included. This is a manufacturing defect and quite possibly could have caused a fire in my home. I contacted Breville customer service USA in Torrance CA. I was admonished for opening up the oven and told the unit is out of warranty. They offered to give me 40% off the purchase of a new unit. I told them I wasn’t interested in buying another Breville appliance.

Model
BOV650XL
Bought from
Bed Bath Beyond, California
Bought
Apr 10, 2012, about then
Where
Cupertino, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Breville Compact Smart Oven, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/11/2014) BREVILLE USA: Breville is committed to providing consumers with safe, high quality products. We appreciate feedback from our consumers and take any report of an unsatisfactory experience with one of our products very seriously. The consumer has not returned the product to Breville for testing and analysis; however, we are investigating the report based on the limited information provided. We encourage consumers with any additional inquiries or comments to contact our US Consumer Support team at 1-866-273-8455 (Monday – Friday 8am-5pm PST).

CPSC report 20140521-631EF-2147444315. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 18, 2012, sent to the company Sep 5, 2012, published by CPSC Sep 19, 2012

The product, in the report: Breville Compact Smart Oven. Model BOV650XL /A

Sent to Breville (“ask us” “feedback” section) via e-mail Saturday 18 Aug 2012:
Just a note to say that my oven caught fire this morning. Shortly after turning it on to make toast, I heard a noise and saw a flame within the right side housing (the flame was visible through the vent). The flame died out after about five seconds. I unplugged the machine and moved it to a safe area. Smelled the typical acrid odor related to an electrical component burning. Thought you should know in case you have had other reports of same.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Additional info for CPSC: I guess the noise I heard could be described as a “poof.” I was only a couple of feet away and the noise immediately drew my attention to the oven. The flame was 1-2 inches tall at max. When I saw the flame, I opened the oven door to see if the flame was in the food chamber; it was not. By the time I closed the door and checked the vent again, the flame was dying out.
The only thing different about our use of the oven over the past weeks was to gently move it the day before the fire--but only far enough to clean beneath it and return it to its normal spot.

Model
BOV650XL /A
UPC
0 21614 05326 8
Bought
Jun 15, 2010, about then
Where
Wyoming, Minnesota: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Breville, made or sold by BREVILLE USA
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/6/2012) BREVILLE USA: Each Breville product participates in UL testing and is certified safe and carries the UL rating label to validate passing a battery of safety tests. We encourage all Breville product owners to contact our support center if they ever have a concern or question regarding a Breville product they own (safety or otherwise). In this case we did work with the consumer to retrieve the oven and it has been inspected to determine the root cause. It appears the power cord sustained damage at some point and this was the cause of the issue the consumer reported. The following two tips will support a successful user experience when operating the oven. • Leave 4 inches of clear space around the oven when in use. • Prior to powering on the oven, double check the area around the oven to ensure no power cords or other materials can come into contat with the unit while in use.
Thank you, Breville Support

CPSC report 20120818-2B6FC-2147464623. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Nov 4, 2026 and checked Nov 4, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Breville countertop and toaster ovens

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