sound solutions windows and window glass, other than storm windows
2 reports to CPSC, the latest made Mar 20, 2018. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 2reports to CPSC
- Mar 20, 2018the latest report was made
- Mar 14, 2018the earliest
- 0with the company’s comments
- Brand
- sound solutions
- Maker
- Sound Solutions Windows & Doors, LLCMakers, importers or sellers, as the reports name them
- Product
- Windows and window glass, other than storm windowsCPSC’s product type: Windows and Window Glass, Other Than Storm Windows (code 1894), in Home Maintenance and Structures: Doors & Windows
By month
The numbers, as a table
| Month | Reports |
|---|---|
| March 2018 | 2 |
How badly anyone was hurt
- No one hurt 2 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
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No one hurt Made Mar 20, 2018, sent to the company Jun 14, 2018, published by CPSC Jul 6, 2018
The product, in the report: Polyvinyl chloride windows manufactured by Sound Solutions, Inc. for the Chicago Department of Aviation’s Residential Insulation Program. They off-gas a bad odor, are extremely difficult and dangerous to operate and actually fall apart!
Although we had been noticing and worrying about a “burning plastic” kind of smell in our home for a year or more, it wasn’t until May 2017 after discussions with neighbors that we realized that the smell was coming from our windows! These are PVC windows, manufactured by Sound Solutions, Inc., and were installed in our home in October 2011 through the Chicago Department of Aviation (CDA) Residential Sound Insulation Program (RSIP). CDA representatives came to our home in May and confirmed that our windows were off-gassing. They led us to believe at that time that it was the first they had heard of this problem. Since that time, hundreds of homes in the RSIP program have been confirmed with the off-gassing windows. My husband began suffering with extremely severe headaches about three years ago, my sister who has some respiratory problems came for a visit but was not able to stay in our home due to the strong odor. The CDA did replace our windows in December 2017 with windows manufactured by Harvey Windows. I guess time will tell whether or not we’ll have a similar problem. While the CDA has conducted air quality tests in our home and others, as well as laboratory chamber testing which has shown to be within acceptable guidelines, we strongly believe that their testing has been incomplete. We have told the CDA all along that IT IS THE SUN that erupts the off-gassing into our homes. They conducted in-home tests on cloudy days and chamber testing without incorporating the UV element. It is our understanding that some additional testing will soon take place and we’ve urged them to include the UV element! We deserve to know for absolute certain whether or not the windows pose a health risk! ALSO, the mechanics of the windows deteriorate causing great danger. Just trying to operate them or clean them is HAZARDOUS. On many occasions, I’ve almost lost fingers because of mechanics snapping loose and windows crashing down! Window frames pull apart at corners and insulation slips out - it’s just a nightmare! What we thought started out to be a good program has turned into an absolute disaster!
- Bought from
- Provided thru Chicago Department of Aviation Window Program
- Bought
- Oct 10, 2011
- Where
- Chicago, Illinois: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- made or sold by Sound Solutions Windows & Doors, LLC
- How badly, in CPSC’s words
- Incident, No Injury
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No one hurt Made Mar 14, 2018, sent to the company Jun 22, 2018, published by CPSC Jul 16, 2018
The product, in the report: sound proof windows
windows have burning plastic smell but really bad problem is hard to open and then the upper sash falls down very fast could severly hurt some one also almost impossible to put back up and aslo hasto be locked to stay up which means it can not left opened.
- Where
- Unspecified: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand sound solutions, made or sold by Sound Solutions Windows & Doors, LLC
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.