JELD-WEN windows and window glass, other than storm windows

2 reports to CPSC, the latest made Feb 15, 2018. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

2reports to CPSC
Feb 15, 2018the latest report was made
Oct 20, 2012the earliest
2with the company’s comments

Brand: JELD-WEN
Maker: JELD-WEN, inc.Makers, importers or sellers, as the reports name them
Product: Windows and window glass, other than storm windowsCPSC’s product type: Windows and Window Glass, Other Than Storm Windows (code 1894), in Home Maintenance and Structures: Doors & Windows

By month

1 report from March 2017 to February 2018; the most in February 2018, 1. 1 earlier report, since October 2012, is in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
February 2018	1
October 2012	1

How badly anyone was hurt

No one hurt 2 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Feb 15, 2018, sent to the company Jun 6, 2018, published by CPSC Jun 20, 2018

The product, in the report: JELD-WEN Window inside panes

Window inside panes are shattering in the cold weather. Six windows have shattered over the past 6 years. One 6 years ago which was warrantied, 2 last year with no resolution, and 4 within the past 2 weeks. JELO-WEN requires product info and will email questions until you can no longer provide the correct information. Requests for a company representative to examine the damaged windows gets denied repeatedly. When the first damaged window was replaced several years ago, the technician explained that the glass was no within specifications, and they would remedy any other windows that might implode. The fix for several other windows was to drill a small hole in the inside pane glass to relieve any out of spec glass deflection, then seal the hole. I was told glass replacement was not an option. Emails get dragged on, and when an attempt was made to contact the representative by phone, you get placed in the queue to leave a voice mail. A price break for replacement windows would be a nice gesture from JELD-WEN, however if nothing else, there should be a consumer safety alert issued for these windows due to the violent nature of the failure, and potential for personal injury (lacerations).

Where
Fenton, Michigan: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand JELD-WEN, made or sold by JELD-WEN, inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/20/2018) JELD-WEN, inc.: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. JELD-WEN, inc. is committed to making high quality and effective products that keep consumers comfortable in their homes. When customers have an issue with one of our products, we ask that they contact JELD-WEN, as this customer did, to provide us with information and the opportunity to inspect the product. This provides us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement. In this case, the JELD-WEN products were manufactured in 1993 and carried a ten-year warranty on the glass. Glass can crack for any number of reasons besides manufacturing defects. Despite the expired warranty period, JELD-WEN is working with the customer to schedule an inspection to gather additional information. Thank you again for the opportunity to respond on this issue and we will provide additional information as it becomes available. (8/14/2018) JELD-WEN, inc.: JELD-WEN has recently completed an inspection of the windows in question. The inspection revealed no specific causes of the glass breakage and no manufacturing defects in the windows. We have no reason to believe this glass breakage is of a systematic nature or that it presents any significant hazard to other consumers. We have offered the consumer two options for goodwill component replacement to address the broken glass; however, he has stated an intention to replace all the windows in his home with another manufacturer’s products and has declined our offers.

CPSC report 20180215-265AE-1735217. Submitter: State Government Agency Search for it on SaferProducts.gov
No one hurt
Made Oct 20, 2012, sent to the company Oct 31, 2012, published by CPSC Nov 29, 2012

The product, in the report: Jeld-Wen windows manufactured by Summit WIndows

My home was built with Summit windows, since acquired by Jeld-Wen. The balances on the windows, which keep the windows from falling, continue to fail. Jeld-Wen replaced some of the units, and their repairman has since indicated that they no longer make these units due to a history of failures. I am fearful of the heavy window falling on me or on a child, as when the units fail, the windows fall with no resistance, potentially hurting or killing persons near the windows. Jeld-Wen is asking me to pay for the replacement of these units, though they appear to me to be quite defective and dangerous.

Bought from
Sovereign Homes
Where
Corinth, Texas: Home/Apartment/Condominium
Who was involved
Age 55, Male
The reporter’s relation to them
Self
As this report names them
made or sold by JELD-WEN, inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/20/2012) JELD-WEN, inc.: JELD-WEN takes product safety issues very seriously, and it investigates each consumer complaint it receives. The consumer states that the window balances do not keep the windows open. If a window balance is not properly functioning, it may need to be adjusted or replaced. The window balances in these 13-year old windows are subject to wear and tear as are any mechanical device. JELD-WEN has attempted to address the consumer’s requests more than once by offering to send replacement balances free of charge, but the consumer has not responded to these offers. Importantly, the issues complained of do not pose a risk of the window falling and causing an injury.
The window sash is the part of a window that moves up and down in the window frame. The balance is a mechanical device used to hold the sash up when the window is opened. Even if a window balance is not keeping the sash up, this is unlikely to cause any injury. The sash is contained inside the window sill and jambs, so there is no risk of the sash falling out of the window frame. The only risk is that the raised sash may not remain raised, and it may slide down to the closed position. This issue can be fixed by replacing the balances. While waiting to replace the balance, the consumer need only keep the sash in the down/closed position, or safely prop it open. To JELD-WEN’s knowledge the consumer has not replaced the window balances to address this complaint.

CPSC report 20121020-2622C-2147462684. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

JELD-WEN windows and window glass, other than storm windows

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

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The public record comes first.