Hearth Record

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double hung windows windows and window glass, other than storm windows

2 reports to CPSC, the latest made Mar 19, 2018. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 2reports to CPSC
  • Mar 19, 2018the latest report was made
  • Sep 22, 2017the earliest
  • 0with the company’s comments
Brand
double hung windows
Makers
New Era Windows, LLC and Sound Solutions Windows & Doors, LLCMakers, importers or sellers, as the reports name them
Product
Windows and window glass, other than storm windowsCPSC’s product type: Windows and Window Glass, Other Than Storm Windows (code 1894), in Home Maintenance and Structures: Doors & Windows

By month

2 reports from April 2017 to March 2018; the most in March 2018, 1.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
March 20181
September 20171

How badly anyone was hurt

  • No one hurt 2 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Mar 19, 2018, sent to the company Jun 1, 2018, published by CPSC Jun 15, 2018

    The product, in the report: Soundproof windows supplied by the Department of Aviation through the Residential Soundproof Project

    I am a resident of Chicago’s Midway Airport area. In 2013 the Department of Aviation provided soundproof windows and doors for my home through their Residential Soundproofing Program. In 2016 I began to get an odor from these windows during the daytime and more noticeably when the sun is directly on my house. The odor was so intense that it made my family physically sick. In 2017 it was discovered that the windows were off gassing. We do not know what harmful chemicals the windows are off gassing and my family is being exposed to.

    Bought from
    provided free
    Bought
    Aug 1, 2013, about then
    Where
    CHICAGO, Illinois: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand double hung windows, made or sold by Sound Solutions Windows & Doors, LLC
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Sep 22, 2017, sent to the company Oct 2, 2017, published by CPSC Oct 24, 2017

    The product, in the report: soundproof windows supplied by the Department of Aviation through the Residential Soundproof Project

    I am a resident of [REDACTED] Airport area. In 2013, the Department of Aviation graciously provided new soundproof windows and door through their Residential Soundproofing Program. In 2016, some of the residents began noticing a very strong odor/gas filling our homes. In July 2017, it was discovered that it was the windows that were off gassing. The intensity of the “fumes” correlates with the intensity of the sun. Gets so bad that it takes my breath away and eyes begin to water. We do not know what chemicals the windows are off gassing.

    Bought from
    provided free
    Bought
    Aug 1, 2013, about then
    Where
    Chicago, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand double hung windows, made or sold by New Era Windows, LLC
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Windows and window glass, other than storm windows

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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