Hearth Record

Back to Windows and window glass, other than storm windows

Builders First Source windows and window glass, other than storm windows

1 report to CPSC, the latest made Oct 23, 2023. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 1report to CPSC
  • Oct 23, 2023the latest report was made
  • Oct 23, 2023the earliest
  • 0with the company’s comments
Brand
Builders First Source
Maker
Builders FirstSource, Inc.Makers, importers or sellers, as the reports name them
Product
Windows and window glass, other than storm windowsCPSC’s product type: Windows and Window Glass, Other Than Storm Windows (code 1894), in Home Maintenance and Structures: Doors & Windows

By month

1 report from November 2022 to October 2023; the most in October 2023, 1.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20231

How badly anyone was hurt

  • No incident, no one hurt 1 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No incident, no one hurt

    Made Oct 23, 2023, sent to the company Oct 26, 2023, published by CPSC Nov 9, 2023

    The product, in the report: Builders First Source Series 9810 & 9820 Single Hung Vinyl Frame Double Glaze LOE366 (0.022). Sizes of windows vary.

    We purchased a new Ashton Woods home in New Braunfels, TX six years ago. The windows that were installed are Builders First Source Windows Seriew 9810 Single Hung Vinyl Frame Double Glaze LOE366. Last December one of the southeast facing windows reflected the sunlight and caught our lawn on fire. We covered the window with black plastic trash bag. A couple of months later, we removed the bag and the burnt area started smoldering. We recovered the window. Yesterday, we saw that other southeast facing windows were emitting high heat and have turned the grass brown where the reflection was projected onto the grass. We contacted Ashton Woods and they said the windows were out of warranty. We are afraid that the windows are going to cause another fire. We have seen articles on the dangers of Low-E Double Pane Windows causing fires and siding to melt. We feel that consumers need to know about this potential hazard and be educated on the types of windows that should be installed in homes to prevent this problem from happening.

    UPDATED ON 10/24/2023: [Attached is a photo of the burned lawn from the sunlight reflection off of the window. This burn was not caused by the lights along the walkway. The firemen who came declared that the fire started from the sunlight reflection off of the window. Also, attached are two short doorbell videos of the [REDACTED] delivery person ringing our door bell and the fireman coming to check out the burned lawn.]

    Model
    Series 9810 & 9820
    Bought from
    Builders First Source
    Bought
    May 1, 2017, about then
    Where
    New Braunfels, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    No Relationship
    As this report names them
    Brand Builders First Source, made or sold by Builders FirstSource, Inc.
    How badly, in CPSC’s words
    No Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Windows and window glass, other than storm windows

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

Sign in

A free account keeps your watch list, shortlists, comparisons and saved searches on every device, and can email you when something you watch changes. Browsing never needs one.