Anderson windows and window glass, other than storm windows

10 reports to CPSC, the latest made Feb 9, 2021. A report isn’t a recall.

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

10reports to CPSC
Feb 9, 2021the latest report was made
Nov 14, 2011the earliest
9with the company’s comments

Brand: Anderson
Makers: ANDERSEN CORPORATION, Andersen Windows, Inc. and ANDERSON CORPORATION (USE Andersen...)Makers, importers or sellers, as the reports name them
Product: Windows and window glass, other than storm windowsCPSC’s product type: Windows and Window Glass, Other Than Storm Windows (code 1894), in Home Maintenance and Structures: Doors & Windows

Other ways the reports write the brand (3)

“Andersen”, “Andersen Windows” and “Anderson 400 Series Casement window”

By month

1 report from March 2020 to February 2021; the most in February 2021, 1. 9 earlier reports, since November 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
February 2021	1
August 2017	1
February 2017	1
November 2014	1
February 2014	4
April 2012	1
November 2011	1

How badly anyone was hurt

Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
No one hurt 8 CPSC: Incident, No Injury
No incident, no one hurt 1 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Feb 9, 2021, sent to the company Mar 8, 2021, published by CPSC Mar 22, 2021

The product, in the report: double pane window

(02/08/2021) The consumer stated that she was sitting at her desk and heard an explosion. The outer pane of the window located on the east side of her bedroom had imploded.The consumer had not noticed any cracks in the product.
The consumer has a safety concern in reference to the windows. She stated that this is the third window that has imploded. The firm replaced the first two windows. The first window imploded about five years ago. The second window imploded about three years ago.
When the consumer contacted the firm on 2/9, she was advised that the window was out of warranty. The consumer was offered 25% off of the price of a new window.

Model
CIG-4 3-96.6 “High Performance” window
Bought from
Andersen
Bought
Jan 1, 1997, about then
Where
Humarock, Massachusetts: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Andersen, made or sold by ANDERSEN CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/22/2021) ANDERSEN CORPORATION: Thank-you for contacting us with this concern. Glass can break for many different reasons. In goodwill to this customer however, and in response to this complaint, Andersen has been in touch with the customer and has arranged to go to the customer’s home at no charge to inspect the Andersen products that are outside the Limited Warranty time frame. Please let us know if you need any additional information from Andersen at this time.

CPSC report 20210209-8126F-3053410. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Aug 25, 2017, sent to the company Feb 2, 2018, published by CPSC Jan 23, 2018

The product, in the report: Anderson 400 Series Casement Window

The product is a casement window supposedly designed for coastal conditions. The window was open approximately 6”. I turned the crank to close it, however the window swung open all the way and came off its tracks and hinges. I managed to grab the movable window part before it came off completely and fell to the ground (approximately 14’ below). With help, my friend and I were able to secure the window from falling (with steel picture frame wire), but it was hanging 2” off the frame. A contractor came the next day. Standing on a scaffold, he managed to re-install the window. My arm was injured and bleeding. It still has not completely healed. I took photographs of everything, which I can supply. The manufacturer, Anderson Windows, sent a representative and a technician. The told me the window was perfect. the technician told me privately that he has seen many windows of this Andersen type completely blow out of the frame if not closed and latched.

Model
400 Series
Bought from
Speon Lumber, New York
Bought
Jul 1, 2016, about then
Where
Shirley, New York: Home/Apartment/Condominium
Who was involved
Age 72, Male
The reporter’s relation to them
Self
As this report names them
Brand Andersen, made or sold by ANDERSEN CORPORATION
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(2/16/2018) ANDERSEN CORPORATION: Andersen Windows, Inc. (“Andersen”) appreciates the opportunity to respond to the information provided to the Consumer Product Safety Commission by [REDACTED] on August 25, 2017 related to his concerns about the casement sash on the Andersen 400 Series Casement windows installed in his home. As [REDACTED] indicates in his report, Andersen responded to [REDACTED]’s complaint with a service inspection at his home immediately after being contacted by [REDACTED] in July 2017. [REDACTED] told the Andersen service provider that the unit had been repaired and there was nothing for Andersen to observe related to the unit at that time. Andersen responded to [REDACTED]’s concerns with a letter to him explaining his findings. During the service inspection, the Andersen representative fully operated and checked the window [REDACTED] had concerns about. The service representative did not identify any issue that required service. Following the inspection, the Andersen service representative sent [REDACTED] a letter explaining his findings. The Andersen window will continue to be covered under the Andersen Owner-2-Owner Limited warranty for 10 years from the date of manufacture.
Thank you for the opportunity to provide information in response to the report submitted by [REDACTED].

CPSC report 20170825-DFC7E-1690136. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 6, 2017, sent to the company Feb 16, 2017, published by CPSC Mar 3, 2017

The product, in the report: CIG-2 3-89 Permashield Narroline windows

The consumer stated that the window in his family room exploded. The consumer heard a loud pop. The consumer examined the window and he stated that the inside of the window has shattered completely. The consumer stated that the glass shattered up to 1 ft from the window. The consumer stated that this was the seventh incident that happened with these windows
I spoke with Anderson Windows several times over the last few years. The last call 2/6/17. The rep informed me that they felt this was a negative pressure problem with windows of this era (1989 - Permashield Narroline). The first explosion happened in September 2001 (Andersen replace under warranty). The second did not occur until 2012 (no warranty coverage - outside 20 year window). The 3rd -7th explosions occurred in 2013, 2014, 2015, 2016 (one per year). The seventh occurred 2/4/2017. All of the windows were upstairs - I understand this is outside the warranty but seven exploding windows seems excessive..
Incident Date 2/4/20173

Model
CIG-2 3-89 IGCC@CBA High Performance
Where
Archbald, Pennsylvania: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Andersen, made or sold by ANDERSON CORPORATION (USE Andersen...)
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20170206-91B5D-2147407318. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 10, 2014, sent to the company Nov 21, 2014, published by CPSC Dec 8, 2014

The product, in the report: Andersen Windows, quarter round, CIG-2 3-92, High Performance, 19.5”

I heard a loud noise while in my kitchen -- it sounded like something very heavy hitting the floor -- when I looked up I saw that my quarter-round Andersen window had exploded. I went outside to see if maybe a bird had flown into the window; no bird, just glass fragments on the ground. The other quarter round window had shattered months earlier, but I assumed it was due to bird or something, although again I didn’t find one (the first incident occurred while I was at work so I didn’t hear it). I contacted Andersen windows and they told me that the windows were out of warranty but I could purchase replacement panes at a steep price. We purchased our home a year and a half ago and these windows were manufactured and presumably installed in 1992. I’m very concerned that additional windows will explode. So far, both times, the exploding panes have been on the outside, but the glass fragments in my back yard are very dangerous and hard to find (not tempered glass). I have a child and a dog who play outside and I am concerned for their safety and for our own. We have Andersen windows all over our house -- each one now seems to be a ticking time bomb and the manufacturer, Andersen, has offered us no remedy except that we must pay dearly for the replacement of these defective products one by one, after they explode and possibly injury us. We were quoted a price of over $800 to replace the defective panes - without the cost of labor.

Model
CIG-2 3-92, High Performance
Bought from
Andersen Windows
Bought
Jan 1, 1992
Where
Lowell, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Self
As this report names them
Brand Andersen Windows, made or sold by ANDERSEN CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/8/2014) ANDERSEN CORPORATION: Andersen has been in contact with the customer since receiving this report and will be inspecting all of the Andersen products in the home at a time specified by the customer and at the customer’s convenience. Glass breakage such as the customer has described is rare and most often related to an outside or independent cause. Andersen will respond more fully to the customer’s concerns fully once we have been able to complete a full examination of all of the Andersen products at the home.

CPSC report 20141110-0BA70-2147439035. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 10, 2014, sent to the company Mar 25, 2014, published by CPSC Apr 8, 2014

The product, in the report: Double Pane Window

The consumer stated that he and his wife were sitting in the family room and the window exploded.
The consumer heard a loud pop. The consumer stated that glass came flying across the room when it shattered.
The consumer stated that his wife was sitting about 6-7 ft from the window. The consumer stated that his wife could have been severely injured.
The consumer stated that this was the third incident of the 4 incidents that happened with these windows
The consumer contacted the manf. They informed him that the window just went off of the 20 year warranty and they were not responsible for anything.

Bought
Jan 1, 1993, about then
Where
Decatur, Illinois: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Anderson, made or sold by ANDERSEN CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/8/2014) ANDERSEN CORPORATION: Andersen Windows, Inc. (“Andersen”) appreciates the opportunity to respond to the information provided to the Consumer Product Safety Commission on February 10, 2014 and first reported to Andersen on March 14, 2014. The customer’s concerns voiced in these reports are related to glass breakage in four Andersen® Perma-Shield® Narroline® double-hung window units manufactured in 1989 and installed in his home. An Andersen service representative inspected the customer’s Andersen products at his home on March 27, 2014. While the customer’s Andersen products are outside the limited warranty period provided for glass under the current Andersen Owner-2-Owner limited warranty, as goodwill to the customer and to assist him with his concerns, Andersen will reimburse him for the costs of reglazing his windows and provide him with new sash for the remaining 1989 units that were measured to be outside of specifications. It is difficult for Andersen to determine the cause of glass breakage after the fact. Glass breakage such as the customer’s is rare and generally occurs only if there is an independent cause, such as a stress crack or impact from a foreign object, such as a rock. Andersen believes that the customer’s concerns will be resolved by providing him with new goodwill sash for his 1989 products and reimbursing him for the costs of reglazing four of his windows. Please let us know if Andersen may be of any further service to the customer.

CPSC report 20140210-A63DD-1386185. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 10, 2014, sent to the company Mar 14, 2014, published by CPSC Mar 31, 2014

The product, in the report: Double Pane Windows

The consumer stated that he and his wife heard a loud pop at night.
The consumer stated that he went to open up the blinds today (2/10/14) and saw the window glass had shattered completely.
The consumer stated that he had the blinds down which prevented the glass from exploding everywhere.
The consumer stated that this was the most recent incident of the 4 incidents that happened with these windows

Bought
Jan 1, 1993, about then
Where
Decatur, Illinois: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Anderson, made or sold by ANDERSEN CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/31/2014) ANDERSEN CORPORATION: Andersen Windows, Inc. (“Andersen”) appreciates the opportunity to respond to the information provided to the Consumer Product Safety Commission on February 10, 2014 and reported to Andersen on March 14, 2014. The customer’s concerns voiced in these reports are related to glass breakage in four Andersen® Perma-Shield® Narroline® double-hung window units manufactured in 1989 and installed in his home. An Andersen service representative inspected the customer’s Andersen products at his home on March 27, 2014. While the customer’s Andersen products are outside the limited warranty period provided for glass under the current Andersen Owner-2-Owner limited warranty, as goodwill to [REDACTED] and to assist him with his concerns, Andersen will reimburse him for the costs of reglazing his windows and provide him with new sash for the remaining 1989 units that were measured to be outside of specifications. It is difficult for Andersen to determine the cause of glass breakage after the fact. Glass breakage such as the customer’s is rare and generally occurs only if there is an independent cause, such as a stress crack or impact from a foreign object, such as a rock. Andersen believes that the customer’s concerns will be resolved by providing him with new goodwill sash for his 1989 products and reimbursing him for the costs of reglazing four of his windows. Please let us know if Andersen may be of any further service to the customer.

CPSC report 20140210-AE5B2-1386187. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 10, 2014, sent to the company Mar 25, 2014, published by CPSC Apr 8, 2014

The product, in the report: Double Pane Windows

The consumer stated that he and his wife were sitting in the room and the window exploded.
The consumer heard a loud pop. The consumer examined the window and he stated that the inside of the window has shattered completely.
The consumer stated that he had the blinds down which prevented the glass from exploding everywhere.
The consumer stated that this was the first incident of the 4 incidents that happened with these windows
The consumer spoke with a Supervisor at Anderson Windows on January 6-7, 2014. He informed the consumer that they felt they all exploded due to expansion around the window, but the consumer explained that the sashes moved up and down freely without difficulty. There was no structural pressure on the window. The temperature was similar to previous years. If there was compression on one window, why did none of the other windows, beside and below, not explode like this window at the same time. In this incident, the top sash exploded but luckily the blind was half way down and prevented the glass from being thrown directly forward into the room.

Model
Unknown
Serial number
Unknown
Bought
Jan 1, 1993, about then
Where
Decatur, Illinois: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Anderson, made or sold by ANDERSEN CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/8/2014) ANDERSEN CORPORATION: Andersen Windows, Inc. (“Andersen”) appreciates the opportunity to respond to the information provided to the Consumer Product Safety Commission on February 10, 2014 and reported to Andersen on March 14, 2014. The customer’s concerns voiced in these reports are related to glass breakage in four Andersen® Perma-Shield® Narroline® double-hung window units manufactured in 1989 and installed in his home. An Andersen service representative inspected the customer’s Andersen products at his home on March 27, 2014. While the customer’s Andersen products are outside the limited warranty period provided for glass under the current Andersen Owner-2-Owner limited warranty, as goodwill to the customer and to assist him with his concerns, Andersen will reimburse him for the costs of reglazing his windows and provide him with new sash for the remaining 1989 units that were measured to be outside of specifications. It is difficult for Andersen to determine the cause of glass breakage after the fact. Glass breakage such as the customer’s is rare and generally occurs only if there is an independent cause, such as a stress crack or impact from a foreign object, such as a rock. Andersen believes that the customer’s concerns will be resolved by providing him with new goodwill sash for his 1989 products and reimbursing him for the costs of reglazing four of his windows. Please let us know if Andersen may be of any further service to the customer.

CPSC report 20140210-C6E3E-1386178. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 10, 2014, sent to the company Mar 25, 2014, published by CPSC Apr 15, 2014

The product, in the report: Double Pane Windows

The consumer stated that the window in his family room exploded.
The consumer heard a loud pop. The consumer examined the window and he stated that the inside of the window has shattered completely.
The consumer stated that the glass shattered up to 3-4 ft from the window.
The consumer stated that this was the second incident of the 4 incidents that happened with these windows
I spoke with a Supervisor at Anderson Windows on January 6-7, 2014. He informed me that they felt they all exploded due to expansion around the window, but I explained that the sashes moved up and down freely without difficulty. There was no structural pressure on the window. The temperature was similar to previous years. If there was compression on one window, why did none of the other windows, beside and below, not explode like this window at the same time. In this incident, the upper sash window exploded but the blind was not down and the glass was thrown directly forward into the room. luckily, no one was in the room at the time of the window exploding.

Model
Unknown
Serial number
Unknown
Where
Decatur, Illinois: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Anderson, made or sold by ANDERSEN CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/8/2014) ANDERSEN CORPORATION: Andersen Windows, Inc. (“Andersen”) appreciates the opportunity to respond to the information provided to the Consumer Product Safety Commission on February 10, 2014 and reported to Andersen on March 14, 2014. The customer’s concerns voiced in these reports are related to glass breakage in four Andersen® Perma-Shield® Narroline® double-hung window units manufactured in 1989 and installed in his home. An Andersen service representative inspected the customer’s Andersen products at his home on March 27, 2014. While the customer’s Andersen products are outside the limited warranty period provided for glass under the current Andersen Owner-2-Owner limited warranty, as goodwill to the customer and to assist him with his concerns, Andersen will reimburse him for the costs of reglazing his windows and provide him with new sash for the remaining 1989 units that were measured to be outside of specifications. It is difficult for Andersen to determine the cause of glass breakage after the fact. Glass breakage such as the customer’s is rare and generally occurs only if there is an independent cause, such as a stress crack or impact from a foreign object, such as a rock. Andersen believes that the customer’s concerns will be resolved by providing him with new goodwill sash for his 1989 products and reimbursing him for the costs of reglazing four of his windows. Please let us know if Andersen may be of any further service to the customer.

CPSC report 20140210-D4CC6-1386180. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Apr 21, 2012, sent to the company Apr 30, 2012, published by CPSC May 14, 2012

The product, in the report: Anderson 400 series casement window 31W x 67H ICMACCIG372 04 18CRF 1201 1 GCC 1804 1 over 8U

Anderson 400 series Casement window; top hinge failure with potential to fall out and cause harm to someone below due to rivet breakage on top hinge that attaches sash to frame. Manufacturer uncooperative . Their authorized dealer does not want to come back for repair due to safety ihazard to repair it. Manufacturer claims that this repair is not covered under warranty. the windows are under warranty but their warranty only covers parts.

Model
400 series casement 31W x 67H ICMACCIG372 04 18CRF 1201 1 GC
Bought from
Sullivan construction, Massachusetts
Bought
Jan 1, 2004, about then
Where
Hopkinton, Massachusetts: Home/Apartment/Condominium
Who was involved
Unspecified
As this report names them
Brand Anderson 400 Series Casement window, made or sold by Andersen Windows, Inc.
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(5/11/2012) Andersen Windows, Inc.: Andersen Windows, Inc. appreciates the notice of this customer’s concerns. Andersen’s WindowCare solution center has contacted the customer to discuss this matter with the customer directly.

CPSC report 20120421-9CE86-2147468236. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 14, 2011, sent to the company Mar 22, 2012, published by CPSC Apr 5, 2012

The product, in the report: window double hund -- narrow -- 36x24

On 11/08/2011 the consumer said that while he was in bed around 8:00 am he and his wife heard a loud explosion coming from the hallway. When the consumer went out his bedroom he found out that the window in the hallway had shattered into larges and tiny pieces. There were pieces of the glass everywhere.
The consumer expressed his concern with the safety of the glass exploding. He indicated that he or his wife could have possibly been close to the window been seriously injured by the glass exploding. The consumer also indicated that this his second window exploded from the same Mr. Mfr.
Consumer called and explained incident to mfr’s rep., (name unknown) who said that his 20 years warranty window had expired.
No injuries were reported. CONSUMER ADDED: Enclosed please find three pictures of the window whcih exploded spontaneously. Two of the pictures show a can of furniture polish which was left on the window stool the day before the incident. The force of the explosion was sufficient to cause the can to be heard to rock back and forth and glass fragment to be scattered several feet from the window.
Although there were no injuries during the spontaneous explosion, a child passing by would likely have had facial lacerations and possible loss of sight. The manufacturer did send a technician who took remedial measures on the remaining windows in the house. It is however my opion that these measures hsould have been preventative rather than after the explosion. Please feel free to contact me. Regards, [REDACTED]

Model
CIG-4
Bought from
Wholesale, Michigan
Bought
May 22, 1990
Where
GrosseIle, Michigan: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Anderson, made or sold by Andersen Windows, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/4/2012) Andersen Windows, Inc.: Andersen Corporation (“Andersen”) appreciates the opportunity to respond to the information submitted by [REDACTED] on November 14, 2011 in Report #20111114-D6DD6-1214342 about the glass breakage on an Andersen® double-hung window product. Glass in windows can break for a number of independent reasons, including impact. It is difficult for Andersen to determine the cause of breakage after the fact.
An Andersen service representative inspected the other double-hung window units in [REDACTED] home and performed a goodwill service repair procedure to the windows. [REDACTED] was satisfied with the service repair performed.
Thank you for the opportunity to provide information in response to the Report.

CPSC report 20111114-D6DD6-1214342. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Anderson windows and window glass, other than storm windows

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.