AMERICAN CRAFTSMAN/SILVER LINE windows and window glass, other than storm windows
1 report to CPSC, the latest made May 9, 2014. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- May 9, 2014the latest report was made
- May 9, 2014the earliest
- 1with the company’s comments
- Brand
- AMERICAN CRAFTSMAN/SILVER LINE
- Maker
- ANDERSEN CORPORATIONMakers, importers or sellers, as the reports name them
- Product
- Windows and window glass, other than storm windowsCPSC’s product type: Windows and Window Glass, Other Than Storm Windows (code 1894), in Home Maintenance and Structures: Doors & Windows
By month
The numbers, as a table
| Month | Reports |
|---|---|
| May 2014 | 1 |
How badly anyone was hurt
- First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
First aid Made May 9, 2014, sent to the company May 19, 2014, published by CPSC Jun 3, 2014
The product, in the report: Special order custom windows(70 SERIES)
On 08/14/201~ I placed a special custom order thru HomeDepot for American Craftsman windows. These were-the 70-series windows displayed at the HomeDepot store in Freeport NY. I wanted the exact make and model of the windows displayed at the store. I received the windows on 09/14/13 and had the windows delivered and the windows were installed the same day. Upon inspection of the installed windows I noticed sharp edges and unfinished handle of the windows. I lifted and opened one window and upon doing so cut my finger. I was alarmed to see the edges very sharp and unfinished. I inspected the other windows and found the same defect. I was alarmed and disturbed by the findings. All of the windows had sharp edges on either end of the window. Meaning the lip(overhang)in which of the window that is used to open the window on either end is very sharp and unfinished. I went to the HomeDepot store to file a complaint and was told I had to call “American Craftsman” because the special order instructions were not followed. I called American Crafsman on 09/30/13 and spoke to the first person and was told that it was not a model defect and that this matter is not an issue and cannot be solved. I requested to speak to a Manager and the call was transferred to [REDACTED] a “Supervisor” and I told her of the situation and she said that this was not a manufacturer defect and that the windows are made this way. I said that I cut myself while opening the window and that I also have small children under three (3) years old and this type of window is unexceptable for the amount of money that I invested in these windows. I told her I wanted the same exact windows that were displayed at the store that the windows need to be repaired. She indicated that they no longer provided that feature of the window to the custmomers and that I can sand the edges down with sandpaper. I spent over $5,000.00 for windows and is being told that I need to sand the edges on my own. This unexceptable and cannot be allowed. I want the same configuration as the display at HomeDepot. American Craftsman is making false and fraudulent advertisement to potential customers. I was scammed in purchasing these windows because of the display and promotions being offered to the customer. [REDACTED] said that I can return the windows, really, remove all 22 WINDOWS and do what. Wait for a new order from another vendor. Their mother company “ANDERSON” WINDOWS” provides this feature to the windows and their competitore “[REDACTED]” provides this service as well. I want my windows to be as requested because this was a “SPECIAL CUSTOM” order.
Regards, [REDACTED]
- Model
- 70 SERIES
- Serial number
- 70 SERIES
- Bought from
- Home Depot, New York
- Bought
- Aug 14, 2013
- Where
- Roosevelt, New York: Home/
Apartment/ Condominium - Who was involved
- Age 47, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand AMERICAN CRAFTSMAN/
SILVER LINE, made or sold by ANDERSEN CORPORATION - How badly, in CPSC’s words
- Injury, First Aid Received by Non-Medical Professional
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.