Andersen doors

3 reports to CPSC, the latest made Oct 31, 2022. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

3reports to CPSC
Oct 31, 2022the latest report was made
Oct 24, 2011the earliest
3with the company’s comments

Brand: Andersen
Makers: Andersen Windows, Inc. and ANDERSEN CORPORATIONMakers, importers or sellers, as the reports name them
Product: DoorsCPSC’s product type: Doors, Other or Not Specified (code 1893), in Home Maintenance and Structures: Doors & Windows

Other ways the reports write the brand (1)

“Andersen Windows and Doors”

By month

1 report from November 2021 to October 2022; the most in October 2022, 1. 2 earlier reports, since October 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
October 2022	1
May 2020	1
October 2011	1

How badly anyone was hurt

First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
No one hurt 1 CPSC: Incident, No Injury
No incident, no one hurt 1 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No incident, no one hurt
Made Oct 31, 2022, sent to the company Nov 9, 2022, published by CPSC Nov 25, 2022

The product, in the report: 3- Exterior Storm Doors

I have been dealing with a Home Depot location since July about 3 Andersen Storm Doors purchased through them and installed by one of their 3rd party companies. However, throughout the many issues so far the biggest and most overlooked by both the Home Depot Store in Bethel Park, PA and the Rep. for Andersen Doors being a [REDACTED] for not bothering to take the issue seriously. He refused to speak, provide an email requested in writing to the Home Depot manager [REDACTED]. The problem at hand is the screws/pins in the bottom of the door that hold the closer the door and the frame can be picked out by a 1.5 yr old is unacceptable. My son is 18 months old and 2x now pops the pins/screws out with his two fingers and has attempted to eat them. The rest below is part of 2 page email sent to HD over the weekend and truly I am disguested by the complete lack of concern and disregard to this. A CHILD WI
WILL DIE SOONER RATHER THAN LATER FROM THIS.
“[REDACTED] I know when I was in the store you took the time to look at the displays and other brands to see how they were set. I do not put this on HD or the Installers, however Andersen Doors need to address this. [REDACTED] I know you said you would reach out to your rep and I also requested a point of contact for Andersen, since during our conversation you felt they may come back with something along the lines of “well your kid shouldn’t’ be playing with the door”. Can you please supply me with a person of contact there? Again I apologize, but if that’s that stance HD or Andersen takes, there are bigger problems at play. This is a defect in design for sure. By no means should a child, a baby, not even 2 ,should be able to pick a screw out of a door. It is a design flaw, by no doubt. [REDACTED] I know you said when open they should have a tension on the door so that these cannot be pulled out, however I should be able to have my front door open and have my all glass storm door closed when I want without the fear of a micro screw being pulled out swallowed by my baby. It takes 1 child to die for a major lawsuit and with the idea of anyone to blow off that C-Clamps or a better design is not needed, is in my opinion very grotesque, given the details. I hope Andersen steps up on this and to hear a more concerned response once you hear from them.”
The HD manager called me back this morning after my entire email. Explain that [REDACTED] the situation and email and his response was for me to just contact their customer service to start a claim. He refused his email or direct contact. I just demanded it from HD since I am currently on hold for over 30 mins with a person in India speaking broken English. I want Andersen held responsible. When a child does die due this lack of concern and pure greed from these companies I have ensured to include all correspondence in writing.

Model
EMCO #0026721993
Serial number
EMCO #0026721993
Bought from
Home Depot
Bought
Jul 1, 2022
Where
Pittsburgh, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 1, Male
The reporter’s relation to them
My Child
As this report names them
Brand Andersen Windows and Doors, made or sold by Andersen Windows, Inc.
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(11/25/2022) Andersen Windows, Inc.: Andersen Windows, Inc. (“Andersen”) appreciates the opportunity to respond to the report related to Ms. [REDACTED] concerns about the closer pin on her EMCO Storm Doors as submitted to the Consumer Product Safety Commission on October 31, 2022. We take these reports seriously and responded by having an Andersen Territory Sales Representative inspect the products in her home. We also provided Ms. [REDACTED] with points of contact within Andersen to which she provided additional information. Following review of the information from the product inspection and the information collected from Ms. [REDACTED], we concluded that this was not a product concern, but is related to the installation of the products in this property. Adjustment of the product in accordance with our installation instructions would most likely resolve the reported issue. Although, we do not think this is an Andersen issue, we are working with the homeowner to resolve her complaints regarding the doors. Thank you for the opportunity to provide information in response to the report submitted by Ms. [REDACTED].

CPSC report 20221031-95587-2147353019. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 16, 2020, sent to the company Jun 3, 2020, published by CPSC Jun 17, 2020

The product, in the report: Andersen 30” x 80” 3000 series aluminum easy change storm door

We installed an Anderson 30” x 80” 3000 series storm door on our back entry door in 2018/19 (?). The supplied door closer cylinders were very stiff and caused the door to slam to within a few inches of being closed. Adjusting the force screw as indicated in the setup instructions did not correct the issue. It is much worse when the screen door insert is in than when the glass insert is in. Yesterday, I exchanged the glass door insert for the screen door insert due to warmer weather arriving. Today, while re-entering my home, the door slammed closed on my right ankle causing lacerations to both sides of my foot and bruising to the inside of the ankle. I looked online for remedies and found numerous reviews indicating that this problem is a design defect and not a defective cylinder on my specific door.

Model
Andersen 30” x 80” 3000 series aluminum easy change storm do
UPC
not listed
Serial number
0023932008
Bought from
Home Depot #1602
Bought
May 18, 2018, about then
Where
Claymont, Delaware: Home/Apartment/Condominium
Who was involved
Age 45, Male
The reporter’s relation to them
Self
As this report names them
Brand Andersen, made or sold by ANDERSEN CORPORATION
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/17/2020) ANDERSEN CORPORATION: Andersen Windows, Inc. (“Andersen”) appreciates the opportunity to respond to the information provided by the Consumer Product Safety Commission related to [REDACTED] concern with the closers on his Emco storm door that he purchased at The Home Depot in 2018. Andersen is very sorry to hear that [REDACTED] experienced a cut and bruise on his ankle allegedly as a result of the storm door closing.
Andersen visited [REDACTED] home on June 15, 2020 and inspected the Emco product and discussed these concerns with [REDACTED]. In discussion with [REDACTED], the Andersen representative mentioned adjusting the closers periodically and how to adjust the closers. [REDACTED] did understand that the closers may need to be adjusted periodically. The Andersen representative did not find any Limited Warranty concerns with the door or the closers. In goodwill to [REDACTED], the Andersen representative provided and installed new closers for [REDACTED].
In addition, and unrelated to the closers, the door had experienced some wind damage at some point after installation and although this is also not something covered under the Limited Warranty, the Andersen representative provided and installed a new bracket on the door to repair the damage.
Andersen believes that [REDACTED] was satisfied with the Andersen representative’s visit to his home and the goodwill service provided by Andersen.
Thank you for the opportunity to provide information in response to the report submitted by [REDACTED].

CPSC report 20200516-30607-2147372326. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 24, 2011, sent to the company Nov 1, 2011, published by CPSC Nov 16, 2011

The product, in the report: Sliding Door in kitchen, wooden grille

My 17 month old pulled on interior wooden grille of Andersen sliding door. The grille is designed to pop out, but grille stayed in and arm of grille splintered in baby’s hand. Fortunately he was not injured.
We have contacted Andersen and opened a file to report this incident. They said that they do not know of any reports of this happening and offered to replace the broken product (although the first broke).
The doors were purchased with the grilles as a unit, we should have been advised that the grilles could be pulled out by a child. There are similar models with permanent grilles, but we were not made aware of this.

Serial number
CIG 4.10 100910
Bought from
via BBJ Inc
Bought
Feb 1, 2011, about then
Where
Basking Ridge, New Jersey: Home/Apartment/Condominium
Who was involved
Age 1, Male
The reporter’s relation to them
My Child
As this report names them
Brand Andersen, made or sold by Andersen Windows, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/15/2011) Andersen Windows, Inc.: Andersen Windows, Inc. (“Andersen”) appreciates the opportunity to respond to the information provided related to [REDACTED] concerns about the grilles on her Andersen® patio door as submitted to the Consumer Product Safety Commission on October 24, 2011.Since her report, we have worked with her to reach a mutually satisfactory resolution. Andersen offers several grille options for its patio door products. We understand the grilles on [REDACTED] door were removable grilles. Removable grilles are offered as one grille option and are intended to be easily removed for cleaning. Andersen also offers grilles between the glass of the patio door, which are not removable.
Finally, it is important to note that Andersen has never received a similar report or concern of the type voiced by [REDACTED]. Thank you for the opportunity to provide information in response to the report submitted by [REDACTED].

CPSC report 20111024-D0519-2147474011. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Andersen doors

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.