Andersen glass doors or doors with glass panels

5 reports to CPSC, the latest made Sep 21, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

5reports to CPSC
Sep 21, 2026the latest report was made
Aug 7, 2012the earliest
5with the company’s comments

Brand: Andersen
Makers: ANDERSEN CORPORATION and Andersen Windows, Inc.Makers, importers or sellers, as the reports name them
Product: Glass doors or doors with glass panelsCPSC’s product type: Glass Doors or Doors With Glass Panels (code 1892), in Home Maintenance and Structures: Doors & Windows

Other ways the reports write the brand (1)

“Andersen Windows”

By month

1 report from October 2025 to September 2026; the most in September 2026, 1. 4 earlier reports, since August 2012, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
September 2026	1
October 2015	1
August 2015	1
August 2013	1
August 2012	1

How badly anyone was hurt

First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 1 CPSC: Injury, Level of care not known
No one hurt 2 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

First aid
Made Sep 21, 2026, sent to the company Sep 24, 2026, published by CPSC Oct 8, 2026

The product, in the report: Sliding patio door Product # 6068, Part number 0393813861302025 Product ID 121-251006-44099 FWGD- BKUF with latch/lock mechanism.

I tore a big patch of skin on my forearm walking out the patio door from a nylon latch sticking out of the door locking mechanism.

Model
6068
Serial number
121-251006-44099
Where
Oakland, Maryland: Other
Who was involved
Age 69, Male
The reporter’s relation to them
Self
As this report names them
Brand Andersen Windows, made or sold by Andersen Windows, Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/8/2026) Andersen Windows, Inc.: Andersen has been in communication with the claimant and the owner of the rental property and is working to arrange an inspection of the Andersen product. Until the inspection is completed, Andersen is unable to determine the product’s condition or what may have occurred.

CPSC report 20260921-CBA20-2147309454. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 5, 2015, sent to the company Oct 14, 2015, published by CPSC Oct 28, 2015

The product, in the report: Storm glass and screen door

I purchased a storm door from Home Depot October 2, 2008. They installed it. It is an Andersen Door with the serial number of 0011890856. It had a glass insert as well as a screen insert. The glass insert was in the door and it just exploded Thursday, October 1. 2015 into a million pieces. Nothing hit it. Good care was taken with the door and although it is hot in Houston, the door faces the north. What a mess. Lucky no one was nearby. I reported it to Anderson but just got the run around. There is press about shower doors but I haven’t seen anything about other types of glass doors.

Model
36 inch
Serial number
0011890856
Bought from
Home Depot, Texas
Bought
Oct 2, 2008
Where
Houston, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Andersen, made or sold by ANDERSEN CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/29/2015) ANDERSEN CORPORATION: Andersen Windows, Inc. (“Andersen”) appreciates the opportunity to respond to the information provided to the Consumer Product Safety Commission on October 5, 2015 and first reported to Andersen on October 14, 2015. The customer was concerned about glass breakage in an Andersen storm door manufactured in 2008. Andersen contacted the customer in response to her concerns and offered to inspect the Andersen storm door. The customer did not want Andersen to inspect the door. The customer may contact Andersen at any time to arrange for an inspection if she changes her mind. It is difficult for Andersen to determine the cause of glass breakage after the fact. Glass breakage such as the customer experienced is rare and generally occurs only if there is an independent cause, such as a stress crack or impact from a foreign object, such as a rock. Andersen would be happy to assist further in this matter if the customer wishes us to inspect the door at no charge to her or if she would like to discuss replacement glass for her door.

CPSC report 20151005-B09C8-2147427809. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Aug 24, 2015, sent to the company Sep 1, 2015, published by CPSC Sep 16, 2015

The product, in the report: Andersen white glass and screen storm door

In October of 2014 purchased Andersen model 3000 storm door. I had it installed professionally by contractor for Home Depot from whom I purchased the door. Unfortunately, although installed correctly, the door slams shut with such force and so quickly that guests and family members have been hit on the back of the leg and or ankle causing severe bruises...fortunately no medical attention has been needed so far. This is a significantly heavy storm door and it slams to within a foot and a half or less of the door jamb before the 2 pneumatic cylinders stop the door and then slowly close it. This does not allow enough space or time for the person entering to do so without getting hit on the legs by the door.
In researching this situation on the internet I have found quite a few purchasers of Andersen storm doors have the same complaint. My opinion is that Andersen is trying to avoid having to design a different pneumatic closure which stops the slamming of the door further away from the door jamb giving the person entering the space and time necessary to enter safely.
Other then this situation the door itself seems to be well made and I prefer to find a way to overcome the stated problem but my contact with the manufacturer to date has been to no avail. They state that the door is working normally...even though injury to people entering is a destiny possibility.
I would welcome further contact from Andersen to find a way to remedy the situation.

Model
model 3000
Serial number
0021723614
Bought from
Home Depot
Bought
Oct 22, 2014
Where
princeton, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Andersen, made or sold by Andersen Windows, Inc.
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(9/15/2015) Andersen Windows, Inc.: Andersen Windows, Inc. (“Andersen”) appreciates the opportunity to respond to the information provided related to the customer’s concerns with closing his Andersen 3000 series storm door as submitted to the Consumer Product Safety Commission on August 24, 2015. Andersen contacted the customer, visited his home on September 10, 2015 and inspected the Andersen 3000 series storm door. Andersen adjusted the closer on the customer’s door to his satisfaction. The customer reported that he was satisfied with the service response to his concerns. Andersen provided the customer with contact information to contact us directly should he have any future concerns with his Andersen product.
Thank you for the opportunity to provide information in response to the report submitted by the customer.

CPSC report 20150824-05DE3-2147429017. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Aug 30, 2013, sent to the company Sep 10, 2013, published by CPSC Sep 24, 2013

The product, in the report: Andersen Sliding Glass Door

I injured my elbow on my Andersen sliding door while I was walking through the doorway. Andersen designed their “reach out lock” to have a protruding, stationary, metal pin on the door frame. Because the pin has no “give” to it, when I hit my elbow, the pin went right between my bones. I did not seek medical attention but asked Andersen to start an insurance claim for me as I have psoriatic arthritis, and being I couldn’t use my elbow for two days after the injury, I’m concerned about future arthritis in that elbow due to the injury. Andersen sent a tech to my house to change the lock set to their newer design; which has a plastic, retractable, pin on the lock. They would not admit that they changed the design due to the safety hazard the old design posed. They also would not agree to recall the dangerous lock set either as I proposed to them. I am sure that there are many doors out there with the dangerous lock design. Since Andersen wouldn’t follow through with an insurance claim for me, I’m sure they wouldn’t follow through with other people’s injuries either (unless a lawyer was involved) - so there’s really no way to know how many other injuries from this occurred. I have also pointed out to Andersen several times that the pin is at eye level of a small child and, once again, having no “give”, it could easily hurt a child’s eye or even blind them.

Serial number
0020797213
Bought from
Home Depot
Bought
Apr 1, 2003, about then
Where
Bayville, New Jersey: Home/Apartment/Condominium
Who was involved
Age 45, Female
The reporter’s relation to them
Self
As this report names them
made or sold by ANDERSEN CORPORATION
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(9/23/2013) ANDERSEN CORPORATION: Andersen Windows, Inc. (“Andersen”) appreciates the opportunity to respond to the information provided related to the customer’s concerns about the lock on her Andersen® gliding patio door as submitted to the Consumer Product Safety Commission on August 30, 2013. The customer contacted Andersen regarding an incident that occurred on May 3, 2013 by e-mail on or around May 8, 2013. The customer reported that she had scratched herself on a metal pin in the reach-out lock system in the door. The customer reported at that time that her injury did not require medical care. Based on the information the customer provided we concluded that this was not a product concern but in goodwill to the customer we sent an independent service provider out to her home to inspect her Andersen gliding patio door unit. At that time we replaced the reach-out lock system with a new lock system that does not have the metal pin that she described. A change was made to the reach-out lock system in approximately 2005 for ease of installation and to create a more robust locking system. Andersen has never received a similar report or concern of the type voiced by the customer regarding the Andersen gliding patio door that she has installed at her residence. Thank you for the opportunity to provide information in response to the report submitted by the customer.

CPSC report 20130830-C68F9-2147452533. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 7, 2012, sent to the company Aug 23, 2012, published by CPSC Sep 7, 2012

The product, in the report: Anderson Thumb Latch installed on a 400 series sliding glass door The product in question doesn’t have a serial number but it is model number 2573599.

The “thumb latch” on our Andersen sliding glass door (installed only 7 weeks ago) has experienced a mechanical failure exposing three small plastic ball bearings creating a risk of choking. The product includes a retaining ring which is snapping, subsequently exposing the internal components and rendering the latch useless.
Two replacement latches were received from Andersen. One of the latches arrived broken, the second shows signs of initial degradation and is well on its way to being broken.
When I outlined to the Andersen customer service representative that there is an apparent fundamental design flaw in this product I was told that I should utilize the ten year warranty to receive replacements. I find that ongoing replacement of a defective product is an unsatisfactory solution.
Furthermore, the customer service representative indicated that this is a familiar problem and that their supplier has been advised of the issue and has taken steps to change their manufacturing process. I find it odd that the replacement product I received today has the same design flaw.

Model
2573599
UPC
none
Serial number
none
Bought from
Home Depot
Bought
Apr 12, 2012
Where
Christiansburg, Virginia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Andersen, made or sold by ANDERSEN CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/6/2012) ANDERSEN CORPORATION: Andersen Windows, Inc. (“Andersen”) appreciates the opportunity to respond to the information provided related to [REDACTED] concerns about the thumb latch on his Andersen® gliding patio door as submitted to the Consumer Product Safety Commission (“CPSC”) on August 7, 2012.
Andersen has spoken with [REDACTED] regarding his concerns with the original thumb latch and the replacement thumb latches he received. Since reporting his concerns to the CPSC on August 7, 2012, [REDACTED] has received a thumb latch and is satisfied with that replacement component.
Based on the fact that the issue [REDACTED] reported does not arise unless the thumb latch is removed from the door, the fact that Andersen has had no prior complaints regarding this issue, as well as the very small size of the balls (.156” in diameter), Andersen does not believe that this component poses a product safety concern.
Thank you for the opportunity to provide information in response to the report submitted by [REDACTED].

CPSC report 20120807-CFB26-2147464989. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Andersen glass doors or doors with glass panels

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.