Kwikset cabinet or door hardware

4 reports to CPSC, the latest made Dec 14, 2016. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

4reports to CPSC
Dec 14, 2016the latest report was made
Nov 30, 2015the earliest
4with the company’s comments

Brand: Kwikset
Maker: Spectrum Brands, Inc.Makers, importers or sellers, as the reports name them
Product: Cabinet or door hardwareCPSC’s product type: Cabinet or Door Hardware (code 1820), in Home Maintenance and Structures: Tools & Hardware

Other ways the reports write the brand (2)

“Kwickset” and “Kwikset Titan”

By month

3 reports from January 2016 to December 2016; the most in December 2016, 1. 1 earlier report, since November 2015, is in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
December 2016	1
July 2016	1
March 2016	1
November 2015	1

How badly anyone was hurt

First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
No one hurt 3 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Dec 14, 2016, sent to the company Dec 27, 2016, published by CPSC Jan 19, 2017

The product, in the report: Kwikset Front door deadbolt with keypoint and handle with second keypoint The product is marketed as Kwikset Montara single Cylinder Nenetian Bronze Handleset with Juno Entry Know Featuring Smartkey.

Is this the right place to report a safety hazard? The product is the Kwikset 2 key point exterior door entry lock set. The handle portion of the 2 part lockset (dead bolt and handle with key point) can and did have an internal metal part breakage that prevents opening a door from either the outside or the inside of a building. This happened to me. I was locked out of my house because the metal piece broke inside of the lock preventing the handle tab from depressing. This tab is what makes the tongue from retracting into the handle and allowing the door to swing open. The handle will also not retract its tongue from the inside of the house. The door cannot be opened from either the inside or the outside of the house. This is the second door handle that has been a problem. In the first case, we were told by a locksmith that the handle would soon fail given that the key was getting stuck in the keyhole. We then replaced the lockset with a new identical product from Kwikset only to have it lock me out of my house on Sunday, December11, 2016. This meant that I had to call a locksmith to drill the door handle in order to open the door. I then had to purchase a new lockset (which I did but from a different manufacturer as I have had now 2 bad experiences with Kwikset) and had to pay someone to install my new lockset. Without doing so meant that I could not go in or out of this door without the door locking and stopping the door from opening from either the outside or the inside. I have called the company for a refund. They tell me that they will replace the handle but have a policy of not issuing refunds though their printed warranty states that they may replace, repair, or issue refunds. I am awaiting a telephone call from their management. I do not expect to get a refund much less any compensation for the locksmith drilling open the lock, the purchase of a new lockset, and the installation fee for the new lockset. However, even if the company does compensate me, this lock is still a safety hazard. When it fails, it will stop someone from getting into or out of their structure via that entryway. In apartment buildings where there is only one doorway into an apartment, this would be a serious safety problem. This may not be the place to raise this issue. If not, please let me know where to refer this issue.

Model
Montara Single Cyliner Handleset with Juno Entry Knob Featur
Bought from
Home Depot, Maryland
Bought
Jun 15, 2016
Where
Columbia, Maryland: Home/Apartment/Condominium
Who was involved
Age 67, Female
The reporter’s relation to them
Self
As this report names them
Brand Kwikset, made or sold by Spectrum Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/3/2017) Spectrum Brands, Inc.: Thank you for providing us with this information. The safety and satisfaction of our customers are our primary concerns. Spectrum Brands encourages Kwikset consumers with any concerns about our products to contact us directly at http://www.kwikset.com/customer-support/contact-us.aspx or by phone at 800-327-LOCK (5625). We follow up on reported incidents and strive to achieve consumer satisfaction.

CPSC report 20161214-9D3F4-2147409458. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 7, 2016, sent to the company Jul 15, 2016, published by CPSC Aug 9, 2016

The product, in the report: Single key re-keyable deadbolt

I have a Kwikset deadbolt that has on at least two occasions now captured the key in the locked position and disabled the lock being opened from inside without removing the entire lock from the door. If this happened in an emergency and there were no other viable exists it could be disastrous.

Bought from
McLendon Hardware, Washington
Where
Tacoma, Washington: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kwikset, made or sold by Spectrum Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/18/2016) Spectrum Brands, Inc.: Thank you for providing us with this information. The safety and satisfaction of our customers are our primary concerns. Spectrum Brands encourages Kwikset consumers with any concerns about our products to contact us directly at http://www.kwikset.com/customer-support/contact-us.aspx or by phone at 800-327-LOCK (5625). We follow up on reported incidents and strive to achieve consumer satisfaction.

CPSC report 20160707-6D8A6-2147417155. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 23, 2016, sent to the company Mar 31, 2016, published by CPSC Apr 21, 2016

The product, in the report: Kwikset Titan Hancock key in knob lockset.

This report is for a Kwikset Corporation keyed lockset used in homes and sold at various retail outlets. The specific model being reported is the “Titan” series with the “Hancock” knob style.
A standard door lockset will have several major parts, including a knob assembly on each side of the door. Each knob assembly will contain the actual knob (that may contain a key cylinder) and a stationary plate attached to the door. This plate is sometimes called a “rose” or “anti-pry” plate. This rose plate is typically manufactured with a rolled over edge to retain the knob.
ok, here’s the issue - On this model of kwikset locksets (and perhaps others), the rolled over edge will begin to “unroll” on doors with daily usage. In our case, its showing up on several locksets, and typically on the side of the door you pull to close. When this happens, it leaves a VERY SHARP meal edge and poses a significant danger of fingers being sliced when normally operating the door. In my case, I received a very deep finger cut similar to a knife cut.
This safety defect should be reported to the manufacturer.

Model
Hancock
Bought from
Home Depot, New Jersey
Bought
Mar 1, 2010
Where
Belle Mead, New Jersey: Home/Apartment/Condominium
Who was involved
Age 55, Male
The reporter’s relation to them
Self
As this report names them
Brand Kwikset Titan, made or sold by Spectrum Brands, Inc.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/15/2016) Spectrum Brands, Inc.: Thank you for providing us with this information. The safety and satisfaction of our customers are our primary concerns. Spectrum Brands encourages Kwikset consumers with any concerns about our products to contact us directly at http://www.kwikset.com/customer-support/contact-us.aspx or by phone at 800-327-LOCK (5625). We follow up on reported incidents and strive to achieve consumer satisfaction.

CPSC report 20160323-48AFB-2147420719. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 30, 2015, sent to the company Dec 16, 2015, published by CPSC Dec 31, 2015

The product, in the report: Kwickset entry door handle/lock

Our external entry door handle will not open the lock. The handle turns, but a part of the latch does not retract. Obviously in case of an emergency it would be impossible to escape through the door We attempted to contact the manufacturer - Kwickset- phone # 800-327-5625

Model
502976B G6 27642 5008416
Bought from
Home Depot, Texas
Bought
Jan 1, 2011, about then
Where
Boerne, Texas: Home/Apartment/Condominium
Who was involved
Age 79, Male
The reporter’s relation to them
Self
As this report names them
Brand Kwickset, made or sold by Spectrum Brands, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/31/2015) Spectrum Brands, Inc.: Thank you for providing us with this information. The safety and satisfaction of our customers are our primary concerns. Spectrum Brands encourages Kwikset consumers with any concerns about our products to contact us directly at http://www.kwikset.com/customer-support/contact-us.aspx or by phone at 800-327-LOCK (5625). We follow up on reported incidents and strive to achieve consumer satisfaction.

CPSC report 20151130-093FE-2147426263. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Kwikset cabinet or door hardware

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.