Solaria outdoor awnings or shutters

The reports, as CPSC published them

1. No one hurt

   Made Sep 21, 2026 · , sent to the company Sep 24, 2026 · , published by CPSC Oct 8, 2026

   The product, in the report: The product is Retractable awning system It has hydraulic pistons to maintain constant tightness of the fabric very high tension.

   [REDACTED} Unsafe Product Report Concerning Alutex Retractable Awning September 21, 2026 [REDACTED] [REDACTED] [REDACTED] September 21, 2026 United States Consumer Product Safety Commission SaferProducts.gov Unsafe Product Report Online submission: https://www.saferproducts.gov/ Re: Repeated locking or trolley failure, bracket damage, and collapse of large retractable awning To Whom It May Concern: I report a potential mechanical and collapse hazard involving a large custom retractable awning manufactured or sold by Alutex, Inc. The product uses spring-loaded arms and locking or trolley components under substantial tension and experienced two substantially similar operational failures and collapses. Transaction and product failures I purchased a custom retractable awning directly from Alutex, Inc., a New Jersey company located at [REDACTED] , Ringwood, New Jersey 07456. Alutex sold and shipped the awning to my home in [REDACTED]. I paid $16,308 in total, including freight. The transaction was documented by a [REDACTED] invoice and payment. I did not sign a separate sales contract, warranty agreement, disclaimer, arbitration agreement, choice-of-law clause, forum-selection clause, or installation agreement, and Alutex did not provide an installation manual with the shipment. The awning arrived with missing components and parts that were scratched, chipped, or otherwise not in acceptable new condition. Alutex later sent missing or replacement parts. My contractor installed the supplyonly product. I sent installation photographs to Alutex representatives [REDACTED] and [REDACTED] and repeatedly asked whether anything appeared incorrect or out of place. During the first operational test, one side of the locking or trolley mechanism failed to latch properly. The awning pulled unevenly, damaged or broke mounting brackets, and collapsed. Replacement brackets and related components were supplied and installed. During a later test, a substantially similar locking or trolley failure occurred again, causing additional bracket damage and another collapse. The spring-lock components also appeared deformed or unable to retain proper tension. The awning also has substantial fabric wrinkling and a bowed or inadequately supported roller or fabric tube. Alutex attributed the problems to bracket alignment or adjustment and later recommended a far-right roof bracket and a center support. The repeated failures, missing or later-added components, and unresolved roller and fabric problems indicate that the awning was defective, incomplete, nonconforming, or not accompanied by adequate installation information when delivered. I made repeated good-faith efforts over several months to obtain a complete and functioning awning. Alutex indicated that another set of replacement trolleys was available, but the overall problem remained unresolved. I initially offered a compromise of a 50 percent refund, $6,904, to avoid further dispute. After Alutex did not resolve the matter by the stated deadline, I withdrew that compromise and demanded rescission, a full refund, and recovery of related costs. Why I am submitting this complaint No bodily injury occurred, but the repeated unexpected collapse of a large overhead awning created a foreseeable risk of impact or crushing injury to installers, users, children, pets, or anyone beneath or near the structure. The substantially similar failure after replacement work raises concern that the hazard may involve the design, supplied components, assembly, instructions, or completeness of the system rather than a one-time bracket issue. The product remains available in its current condition for inspection, subject to safe access. [REDACTED] | Unsafe Product Report Concerning Alutex Retractable Awning | September 21, 2026 Requested resolution and agency action I request rescission and a full refund of $16,308, plus legally recoverable contractor, repair, removal, packaging, return-freight, and related consequential costs. Because the awning is exceptionally large and arrived by special freight, Alutex should arrange and pay reasonable return or disposal logistics. Review the report for a possible product defect or unreasonable risk of injury. Preserve and compare it with similar reports involving Alutex retractable awnings or locking components. Contact me through my mailing address if photographs, videos, failed parts, or installation records would assist an investigation. Notify the manufacturer or seller through the SaferProducts process and take any corrective action the Commission finds appropriate. Supporting evidence I am prepared to provide the following documents and media with this complaint or promptly upon request: No. Attachment 1 [REDACTED] invoice and proof of the $16,308 payment, including freight 2 Freight and delivery records 3 Photographs of missing, scratched, chipped, and damaged components 4 Photographs and video of the first locking or trolley failure, bracket damage, and collapse 5 Replacement-parts and replacement-bracket records 6 Photographs and video of the second substantially similar failure and collapse 7 Photographs of fabric wrinkling, roller-tube bowing, and support concerns 8 Communications with [REDACTED], [REDACTED], and other Alutex representatives 9 Alutex product literature and warranty representations 10 Demand letters, delivery confirmations, and Alutex responses 11 Contractor invoices, receipts, notes, and cost documentation 12 Available removal, packaging, and return-freight estimates Certification I certify that the information in this complaint is true and correct to the best of my knowledge. I authorize the receiving agency to share this complaint and its supporting materials with Alutex and with other appropriate government or law-enforcement agencies as permitted by law. Respectfully submitted, [REDACTED} [REDACTED] [REDACTED] [REDACTED] Dated: September 21, 2026

   Model

   Solaria

   UPC

   No UPC

   Serial number

   No Serial Number

   Bought from

   alutex.com

   Bought

   Dec 22, 2025

   Where

   Oxnard, California: Home/Apartment/Condominium

   Who was involved

   Age 49, Female

   The reporter’s relation to them

   My Spouse

   As this report names them

   Brand Solaria, made or sold by Alutex, Inc.

   How badly, in CPSC’s words

   Incident, No Injury

CPSC’s disclaimer

Sources