Lumber Liquidators floors or flooring materials

The reports, as CPSC published them

1. Hospital admission

   Made Jul 31, 2026 · , sent to the company Aug 6, 2026 · , published by CPSC Aug 27, 2026

   The product, in the report: laminate wood flooring

   Following Hurricanes DEBBY, Helene and Milton, my home experienced severe flooding and prolonged water intrusion. The home remained closed with limited ventilation for an extended period. There was high humidity, standing moisture, and extensive water damage. During this time, candles were also used inside the home because of storm-related conditions. After the flooding, indoor air quality testing detected elevated levels of multiple contaminants, including formaldehyde, which measured approximately 0.9. The testing also showed elevated air quality concerns affecting the indoor environment. As the home has remained vacant and dried out over time, humidity has decreased and more recent testing indicates that air quality has improved. During and after my exposure to the indoor environment, I developed serious health problems. These included ^^^seizures, neurological symptoms, worsening breathing difficulties, and recurring lung infections that have progressed to chronic pneumonia. I have also experienced cognitive impairment and have been diagnosed with brain injury. Because of these health conditions, I have been unable to safely live in the home, and the property has been abandoned.

   I am submitting this report because I am concerned that prolonged exposure to contaminants inside a flood-damaged home, combined with poor ventilation and elevated indoor air pollutants, may have contributed to my severe health problems. I believe this information may help identify potential safety risks for other consumers living in flood-damaged homes after natural disasters.

   I have documentation of the flood damage, indoor air quality testing results, medical treatment, and the condition of the home.

   Bought from

   [REDACTED]

   Bought

   Feb 8, 2015, about then

   Where

   Tampa, Florida: Home/Apartment/Condominium

   Who was involved

   Age 44, Female

   The reporter’s relation to them

   Self

   As this report names them

   made or sold by Lumber Liquidators, Inc

   How badly, in CPSC’s words

   Injury, Hospital Admission

2. Seen by a doctor or nurse

   Made Jun 25, 2020 · , sent to the company Jul 22, 2020 · , published by CPSC Aug 5, 2020

   The product, in the report: Laminate flooring

   The consumer purchased this home and moved into it October 2018.

   Within 24-30 hours of moving into the home, the consumer began to experience difficulty breathing, a burning sensation to her lips, tongue, throat and down to her intestine. She experienced burning to her eyes, the glands in her neck are swollen and sore, and her blood pressure increased to stroke level. Her left eye had a stroke, she experiences periods of vomiting, constant headaches and burning in her right eye, which resembles the pre-stroke symptoms that she experienced in her opposite eye. She also experiences cold sweats, dizziness, nausea and her nose runs all the time. Lastly, her energy is extremely low.

   The clothing in her home has a foul odor and she has had to place a lot of it outside or in the garage. Her clothing have a stinking odor.

   The consumer had gas problems in the home and she also had a mold problem in the home. She is concerned that formaldehyde from the flooring may have gotten into her clothing.

   Her cat almost passed away, to the point she had to leave the property twice, for it to get better, but she can no longer afford to do that.

   6/9/2020: The consumer called the manufacturer and shared her symptoms and concerns with [REDACTED] (last name unknown). The rep. said he was not the one to talk to and they do not have formaldehyde in their products any longer. The consumer noted that this was purchased approximately in 2015.

   The flooring is installed in both bedrooms, living room, dining room, hallways and the kitchen.

   One person visited the home and she noticed an odor, but did not experience any symptoms.

   The consumer has to discard some items in her home, after the odor got into them.

   The consumer did not experience any symptoms prior to moving into the home.

   NOTE: The consumer found the following information on the flooring’s packaging.

   Made with ULBS Resins, Made in China Overlay AC3, Dye Lot 2014 Made with CARB PATCM 93120

   Bought from

   Lumber Liquidators

   Where

   Crest Hill, Illinois: Home/Apartment/Condominium

   Who was involved

   Age 71, Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand Lumber Liquidators, made or sold by Lumber Liquidators, Inc

   How badly, in CPSC’s words

   Injury, Seen by Medical Professional

3. Seen by a doctor or nurse

   Made Mar 16, 2020 · , sent to the company May 7, 2020 · , published by CPSC May 21, 2020

   The product, in the report: Bamboo Flooring

   The consumer had wood flooring installed in her home and within approximately 6 - 8 months, she began to experience allergy symptoms. She experienced constant rhinitis in her nose and tightness in her chest.

   The consumer had spider plants in her home and they began to die after she installed the flooring.

   When she left her home, she would feel better, but as soon as she returned to the home, her symptoms returned and she had to use her inhaler.

   The consumer had been seeing Allergist prior to this incident, but after installing the flooring, her health stopped improving.

   UPC

   10029145

   Bought from

   Lumber Liquidators, Minnesota

   Bought

   Jan 16, 2016, about then

   Where

   Winona, Minnesota: Home/Apartment/Condominium

   Who was involved

   Age 51, Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand Lumber Liquidators, made or sold by Lumber Liquidators, Inc

   How badly, in CPSC’s words

   Injury, Seen by Medical Professional

4. Seen by a doctor or nurse

   Made Jul 13, 2017 · , sent to the company Aug 18, 2017 · , published by CPSC Sep 11, 2017

   The product, in the report: Lancaster Oak flooring and exmore moisture control adhesive.

   Installed Schon Oak floors from Lumber Liquidators in April2016, started seeing black discoloration/ mold spread throughout the entire installed house. Also used Exmore adhesive and moisture control exactly as directed. Mold keeps getting worse. Filed complaint with lumber liquidators. Never received a response after several phone calls and emails over a 3 month period.

   Bought from

   Lumber Liquidators, California

   Bought

   Dec 29, 2016, about then

   Where

   Unspecified: Home/Apartment/Condominium

   Who was involved

   Age 9, Male

   The reporter’s relation to them

   Other Relative

   As this report names them

   Brand Lumber Liquidators, made or sold by Lumber Liquidators, Inc

   How badly, in CPSC’s words

   Injury, Seen by Medical Professional

5. Seen by a doctor or nurse

   Made Apr 28, 2017 · , sent to the company May 26, 2017 · , published by CPSC Jun 19, 2017

   The product, in the report: Stranded Bamboo Flooring

   We built on a 16 x 16 room to our home in 2014. We purchased stranded bamboo flooring from Lumber Liquidators on 4/26/2014 to place on this new floor. Ever since then both my husband and myself have been sick. We have lived in our home for 25 yrs with 0 health problems. Since the flooring we both have had a lot of respiratory problem such as: sore throat, shortness of breath , severe coughing, continuous phlegm. It is so bad that at this point we have to go to the doctor about every three to four months with the same symptoms. We have no insurance and we have to pay for all the medical bills out of pocket plus my husband had lost massive day of work. This flooring came from China (as stated on the box we still have). From research we have learned that all China imported flooring has extremely high levels of Formaldehyde in the glue that holds this wood together. These levels are a lot higher than the levels that the EPA in the U.S. allow. I have now been diagnosed with Asthma and my concerns are cancer next. Both me and my husband were healthy until this.

   Bought from

   Lumber Liquidators, Oklahoma

   Bought

   Apr 26, 2014

   Where

   Oklahoma: Home/Apartment/Condominium

   Who was involved

   Female

   The reporter’s relation to them

   Unspecified

   As this report names them

   made or sold by Lumber Liquidators, Inc

   How badly, in CPSC’s words

   Injury, Seen by Medical Professional

6. Hospital admission

   Made Jun 18, 2016 · , sent to the company Jun 27, 2016 · , published by CPSC Jul 12, 2016

   The product, in the report: Quickclic Bamboo Flooring Prefinished/MorningStar Bamboo Flooring PR 9/16 ENG CLICK BAMBOO, HORIZONTAL NATURAL Specifications: 9/16” x 86-3/5” x 7-1/2” MADE IN CHINA

   Below is an email correspondence I had with Lumber Liquidators; the letter details our experience of my son’s diagnosis with acute myeloid leukemia, a cancer that is associated with formaldehyde exposure, which I believe is the result of the flooring that we had installed in his room when he was 2 years old. I have also included the response from Lumber Liquidators.

   Ultimately I had the flooring testing done on my own, and the tests reveal there are high levels in the flooring material as well as elevated levels of formaldehyde off gassing. I am now getting quote from a contractor to remove and replace the flooring.

   I had a piece of the floor material tested, which it revealed levels of 1,100 mg/kg(PPM) of formaldehyde. I also had two air tests performed, one revealed 55ngL(44PPB), the second 54ngL(43PPB)

   All test results are included in the attached documents.

   ========== Original Message ==========

   From: [REDACTED] <> Subject: Flooring issue

   June 8, 2016

   [REDACTED], Chairman Lumber Liquidators, Inc 3000 John Deere Road Toano, VA 23168

   Dear [REDACTED],

   I am writing with serious concerns about the flooring that we purchased from Lumber Liquidators. It has become clear to me that it is unfit for human habitation and I would like compensation for the cost of removal, a replacement of my choice including a replacement subfloor heating system if necessary, as well as for the cost of the testing I have already conducted and any needed in the future. Although the flooring we installed is bamboo and not included in the study published by the CDC in early 2016, it prompted me to research and ultimately to initiate testing that has confirmed that there continues to be unsafe levels of formaldehyde in my son’s room. This is especially concerning because the report indicates that there is a connection to high levels of formaldehyde exposure and myeloid leukemia.

   In 2005, we purchased and installed Lumber Liquidator Morningstar Bamboo Flooring along with approved subfloor heating in my then 2 year old son’s bedroom. In 2013, my son at age 9 became extremely ill and was diagnosed and hospitalized with acute myeloid leukemia, which is the exact type of leukemia that is associated with formaldehyde exposure. After reading everything I could find on the issue, I am convinced his leukemia was caused by the flooring. Thankfully, he survived the treatment and is doing well at this point.

   In the attached folder you will find all relevant information that I have accumulated up to this point. I had a piece of the floor tested from wood that we had remaining from the installation; test results show high levels of formaldehyde in the material. Subsequently, I had the air in my son’s room tested two times, once comparing it to our living room, a second time comparing it to the outside air. Both tests taken from my son’s room are consistent and reveal elevated levels of formaldehyde. I am extremely disturbed that after 11 years, the flooring is still off gassing at rates that could cause health issues. I am even more upset that my son, who has already experienced such an extreme health crisis continues to be exposed, as am I and my other son.

   Upon reading the CDC report in February, I immediately removed my son from his room, and he has been sleeping on the couch since that time. This has been a huge hardship in itself. The bigger picture is that we have had to experience the nightmare of his treatment, and the fears of what the future holds for him. Because of the type of chemotherapy he received, he has a greater risk of other cancers, his heart health has been jeopardized and he has to go for heart screening tests annually for the rest of his life, and there is a chance he could have fertility problems. Those are the more major long term consequences that he has to negotiate and monitor for the rest of his life.

   In addition to the extreme emotional and spiritual toll on my entire family resulting from my son’s hospitalization in 2013, it has been a major setback to me financially. In 2013, I was just getting back on my feet after having gone through an incredibly difficult divorce. In January of that same year, I had started a small gardening business. When my son went into the hospital, I had to let go of the clients I had acquired, and was unable to work for almost an entire year. As a result, my business was drastically affected. This is in addition to all the expenses involved in having to deal with an extremely expensive medical crisis.

   I have tried upon several occasions to contact Lumber Liquidators to gather more information about our specific flooring, but no one was able or willing to help me. I emailed you once, but got a rote response email referring me to the website, which really does not yield much specific information. I had one customer service person claim that my flooring was not made in China, even after I told her I had packaging that is clearly marked Made in China. I also tried to acquire one of the air test kits Lumber Liquidators is offering to customers, but because this flooring is not one of the ones involved with the CDC report, nor is it part of any class actions suits, I was denied a test. Considering all the information that has come to light in the past several years, it is reasonable to suspect that Lumber Liquidators as a company is aware of the defects with their flooring, but has not taken any steps to acknowledge or remedy the issue and has failed to warn me as a consumer.

   As of Sept 2015, my employment situation has finally stabilized, but I have no funds to rectify the problems that have occurred because of the Lumber Liquidator flooring and am looking to your company to take financial responsibility for making my son’s room safe. As a retailer/wholesaler, I believe Lumber Liquidator should be held liable for the imported defective products that they manufacture and promote.

   I look forward to hearing from you soon so that we can start taking steps to bring this to a resolution.

   Sincerely,

   [REDACTED]

   REFERENCE NUMBER: [REDACTED] Please use this ticket number in any correspondence with us. SUBJECT: Flooring issue

   Dear Mr. [REDACTED],

   Hello and thank you for contacting us.

   Our bamboo floors are an entirely different product. They are made differently, and with different materials. While these products are not regulated by CARB or any other emissions standard, Lumber Liquidators has established strict formaldehyde emission standards for its solid bamboo products, and these products offer extremely low formaldehyde emissions. In addition, Lumber Liquidators regularly tests these products to monitor conformance to these specifications. Solid bamboo products were not the subject of recent reports, and free indoor air quality testing is not currently being offered to solid bamboo customers. There’s no need to test a solid bamboo floor.

   Please feel free to contact us if you have any additional questions.

   Sincerely,

   [REDACTED] Office of [REDACTED], Founder Lumber Liquidators, Inc 3000 John Deere Road Toano, VA 23168

   Bought from

   Lumber Liquidators

   Bought

   Jul 23, 2005

   Where

   Euclid, Ohio: Home/Apartment/Condominium

   Who was involved

   Age 9, Male

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Lumber Liquidators, made or sold by Lumber Liquidators, Inc

   How badly, in CPSC’s words

   Injury, Hospital Admission

7. Seen by a doctor or nurse

   Made May 17, 2016 · , sent to the company Jul 8, 2016 · , published by CPSC Jul 22, 2016

   The product, in the report: Wood laminate flooring Purchase date: 6/1/2010 This date is an estimate - through 2014 Contacted Lumber Liquidaters @ purchase store _ “they” state unable to locate addition orders apparently purged from system Bar code: 10014944 Product of China Ispiri African Burlwood Vendor/mill code: CAT California 93120 Phase 2 Compliant for formaldehyde 1-800-HARDWOOD (Information from Laminate box container 1st purchase)

   The flooring was installed in the kitchen & 3 bedrooms over a period of 3 years. All rooms are on the same level of the home. A manufacturer authorized representative installed the flooring in three of the rooms and a private contractor did one of the other rooms.

   The consumer experienced adverse health symptoms after the flooring was installed. The consumer did not identify exactly when the symptoms started the symptoms included shortness of breath, wheezing, continuous tearing, coughing, headaches, extreme itching and loss of hair. The odor in the home has been so extensive that it is affecting the consumer’s voice. Callers sometimes think that the consumer voice sounds raspy over the phone. The consumer now wears wigs due to loss of hair. She also experienced Pneumonitis (a lot of mucus in her lungs). The symptoms improve when she leaves the home and in particular, the tearing and shortness of breath. Other symptoms have become chronic.

   The consumer has been treated by her primary doctor and was referred to a pulmonary specialist. The pulmonary specialist will provide results after further tests, but he is unsure if this has caused or contributed to asthma.

   The consumer contacted the firm in late January 2016. The consumer asked for several testing kits but was only given one. She wanted several kits since the flooring was purchased over three years.

   When the consumer went to the retailer, they told her that the test on the flooring was done by a 3rd party lab.

   Any visitors to the consumers home were in and out of the home, so she is not aware of any symptoms with visitors. However her symptoms are worse when she is in a room with the flooring. She estimates that the flooring take up 50% to 75% of her home.

   Consumer became aware of the flooring issue after seeing an article in her local newspaper and a news story on 60 minutes.

   The consumer may add additional information upon receipt of this report.

   6/20/16 F/u with [REDACTED] @ CPA

   6/ /16 Contacted by US Gov. (CPA) asking that consumer agree to be interviewed on channel 7 (WSVN) Miami

   Victim detail: 1) Wheezing, 2) Profuse coughing, 3) Profuse tearing, sob, 5) Excessive mucus 6) [REDACTED] recommend removing flooring immediately]

   Model

   Unknown

   Bought from

   Lumber Liquidators, Florida

   Where

   Miami, Florida: Home/Apartment/Condominium

   Who was involved

   Age 69, Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand Lumber Liquidators Laminate, made or sold by Lumber Liquidators, Inc

   How badly, in CPSC’s words

   Injury, Seen by Medical Professional

8. Seen by a doctor or nurse

   Made Apr 19, 2016 · , sent to the company May 19, 2016 · , published by CPSC Jun 3, 2016

   The product, in the report: laminate flooring

   11/2013: The flooring was installed the consumer’s master bedroom.

   The consumer has always experienced hay fever, but after the flooring was install, she began experiencing sinus blockage and bloody nose symptoms at night. The consumer does not have ventilation in her room, so it is closed up more often in the Winter. The consumer was diagnosed with cancer in 12/2014, and had chemo radiation from March-June 2015 and August-September 2015.

   Mid April 2016, the consumer saw a news story on Dr. Oz about the flooring and started adding matters up. The consumer had just finished a portion of radiation treatment.

   4/18/2016: The consumer was at her dentist and they noticed red spots on the back of her tongue, which gave them concern. The dentist noted that the spots could be cancer related.

   The consumer visited the firm’s website, but according to the information listed on their site, her flooring is not included in the investigation.

   The consumer completed cancer treatment in 2016 with targeted drug (Herceptin) from March 2015 - March 2016, but was advised to see an Ear Nose & Throat Specialist about the spots on her tongue, if they persisted.

   She estimates that she had 279 square feet of the flooring in her home.

   Model

   10023845/HSQCHH/1079

   Bought from

   Lumber Liquidators

   Bought

   Oct 27, 2013

   Where

   Kings Beach, California: Home/Apartment/Condominium

   Who was involved

   Age 57, Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand Lumber Liquidators, made or sold by Lumber Liquidators, Inc

   How badly, in CPSC’s words

   Injury, Seen by Medical Professional

9. Hurt, care not known

   Made Mar 15, 2016 · , sent to the company Apr 8, 2016 · , published by CPSC Apr 22, 2016

   The product, in the report: Laminate Flooring Manufacturer address: See attached 11/28/11 invoice Manufacturer phone number: See attached 11/28/11 invoice Purchase date: 11/28/2011 and 8/16/11 by previous homeowner - 11/28/11 invoice attached.

   The consumer indicates that after the installation of her laminate flooring, she got pneumonia. The consumer has also experienced respiratory issues, burning eyes, coughing, et cetera, and she is concerned if it could be due to formaldehyde poisoning.

   06/04/2015 - The consumer contacted the manufacturer and they verified that her flooring could possibly be affected by high levels of formaldehyde. The manufacturer sent out an air quality testing kit which.

   06/13/2015 - The consumer mailed back the air quality testing kit to the laboratory she was instructed to do so.

   8/24/15 - The consumer received a letter dated 7/3/15 from the testing laboratory stating that her formaldehyde reading was within normal levels of 0.03 ppm. The consumer was informed “normal levels” were 0.1 ppm. Attached

   The consumer is concerned for the long-term health effect of possible formaldehyde levels in her flooring.

   3/1/2015 - 60 Minutes aired. Also 2/21/16 aired. Transcript attached.

   Model

   Blacksburg Barn Board // SKU: 10023939

   UPC

   Unknown

   Serial number

   Unknown

   Bought from

   Lumber Liquidators, California

   Bought

   Nov 28, 2011

   Where

   San Luis Obispo, California: Home/Apartment/Condominium

   Who was involved

   Age 66, Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand Lumber Liquidators, made or sold by Lumber Liquidators, Inc

   How badly, in CPSC’s words

   Injury, Level of care not known

10. Hurt, care not known

    Made Feb 23, 2016 · , sent to the company Mar 16, 2016 · , published by CPSC Mar 30, 2016

    The product, in the report: STJ Nantucket Beach 12 mm with Pad Laminate Flooring

    The consumer indicates her invoice displays the following information:

    10023930-12NBK-1101 (Item No. 10) 10013853-A12NBSN-1101 Laminate Nantucket Beach (Item No. 20)

    Order stock 1-29-13 Picked up 2-8-2013

    The consumer indicates that she had her laminate flooring installed on approximately 03/2013 in her home kitchen and hallway. The consumer states that approximately nine months to a year after installation, her asthma symptoms became worse, and she also began getting headaches, which she had stopped getting almost two decades ago.

    The consumer states that although she does not spend a lot of time in her kitchen, he sister does. The consumer indicates that her sister’s chronic obstructive pulmonary disease (COPD) has 1 headaches gotten a lot worse after their laminate flooring was installed in their home as well.

    The consumer contacted the manufacturer after she saw the 60 Minutes report against them. She was informed that her flooring was in the list they had produced of those that were shipped from China. The manufacturer informed her that they would send out an air quality testing kit from a laboratory of their choosing and that they would mail her the results. They informed the consumer that they would not recognize another laboratory result.

    Approximately two to three months later, the consumer received a report from Environmental Diagnostic Laboratory (EDLab) indicating that formaldehyde levels in her home fell within normal standards - with readings of 0.043 ppm.

    The consumer visited the retailer to see if she could receive a refund or a replacement for the flooring but was informed that they would not be able to approve her request.

    Though uncertain, the consumer believes her and her sister’s worsened health may be caused by high levels of formaldehyde, despite the air quality testing result; the consumer is not confident of these results since it came from a laboratory chosen by the manufacturer themselves.

    Model

    10023930-12NBK-1101 (Item No. 10)

    UPC

    Unknown

    Serial number

    Unknown

    Bought from

    Lumber Liquidators, New Jersey

    Bought

    Jan 29, 2013

    Where

    Sewell, New Jersey: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Lumber Liquidators, made or sold by Lumber Liquidators, Inc

    How badly, in CPSC’s words

    Injury, Level of care not known

11. Seen by a doctor or nurse

    Made Feb 23, 2016 · , sent to the company Apr 5, 2016 · , published by CPSC Apr 26, 2016

    The product, in the report: Laminate flooring

    The Flooring was purchased approx. 6/21/2011 and installed 7/8/2011.

    The consumer experienced an increase in in coughing and wheezing and this impacted her asthma. She was not sure of when this started, but may be able to add more information upon receipt of the report. The consumer has allergies and has noticed an increase in her symptoms, when she is at home as opposed to when she is away.

    2/22/2016: The consumer saw the news story on laminate flooring by this manufacturer and has decided to have an air quality test done.

    NOTE: The consumer has changed her medication, but her symptoms have not improved.

    Model

    unknown

    Bought from

    Lumber Liquidators

    Bought

    Jun 21, 2011, about then

    Where

    Unspecified: Unspecified

    Who was involved

    Age 69, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Lumber Liquidators, made or sold by Lumber Liquidators, Inc

    How badly, in CPSC’s words

    Injury, Seen by Medical Professional

12. Seen by a doctor or nurse

    Made Feb 23, 2016 · , sent to the company Apr 20, 2016 · , published by CPSC May 4, 2016

    The product, in the report: 12 mm Laminate Flooring

    The consumer indicates that she began having headaches she never had shortly after her flooring was installed, and her allergies have worsened.

    She visited an allergist and was diagnosed with unexplained idiopathic anaphylaxis. The consumer indicates that she also had ocular migraines on 08/17/2014, to which she was referred to a neurologist. The neurologist ordered an MRI scan on 04/2015, which confirmed a pituitary tumor. After blood-work, it was determined that is was of non-hormonal origins. The consumer indicates that because the tumor is new and she works at a cancer facility, it is being kept under surveillance. In 04/2016, she is scheduled to have another MRI to confirm if the tumor is growing or not; if so, the consumer will be scheduled for surgery.

    The consumer has been using an inhaler for the past year, prescribed by her allergist, as she began wheezing - something that never happened before. The consumer states that prior to the installation of the flooring, she never had headaches nor ocular migraines either and so is uncertain if the flooring may be the cause.

    The consumer indicates that the laminate flooring was installed throughout her basement.

    The consumer was diagnosed with idiopathic anaphylaxis. Her condition escalated for a period of time after floors were installed but has subsided at this time. She doesn’t spend much time in the basement.

    The [REDACTED] inhaler was used more frequent last year but that has subsided too. She does not keep the fireplace too warm in the basement. She has it cooler in case there is release of formaldehyde.

    The consumer called Lumber liquidators main office on March 1st 2016 & spoke with [REDACTED] @0915, she stated “we will not send another air quality testing kit & there is nothing we will do because your initial air quality kit came back normal”.

    Model

    10024135-12WW-1053

    UPC

    Unknown

    Serial number

    Unknown

    Bought from

    Lumber Liquidators, New York

    Bought

    Jul 9, 2013

    Where

    Cheektowaga, New York: Home/Apartment/Condominium

    Who was involved

    Age 55, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Lumber Liquidators, made or sold by Lumber Liquidators, Inc

    How badly, in CPSC’s words

    Injury, Seen by Medical Professional

13. Seen by a doctor or nurse

    Made Feb 3, 2016 · , sent to the company Mar 9, 2016 · , published by CPSC Mar 30, 2016

    The product, in the report: Butterscotch Oak hardwood flooring; The consumer found the following “Item # 10025777-DURENBU3-1062” on the invoice.

    The consumer states the flooring was installed 2 weeks after he purchased it.

    The consumer and his wife have been experiencing respiratory illness since the flooring was installed. The consumer and his wife have gone to the physician.

    The consumer emailed Lumber Liquidators after he began to experience the health effects. The consumer states he sent multiple emails advising them of his health and his wife’s health. The consumer states no one contacted him.

    The consumer contacted a company (Unknown) to test the indoor air quality of his home. The consumer states the TVOC was 2,073 UGM and the TVOC level outside of the home was 1,061 UGM. The company then contacted a laboratory to have the flooring tested.

    The consumer provided 3 samples of the wood. The consumer states the first sample was 20.9, the second same was 19.4 and the third sample was 28.0. The consumer believes these were the levels of formaldehyde. The laboratory that tested the flooring was ALS Environmental. The consumer contacted the laboratory and he was advised that the levels of formaldehyde in the flooring were high. (1/5/16) The consumer wrote a letter to Lumber Liquidators advising them of the test results. The consumer states he was contacted a few days later. The consumer was asked to provide a copy of the test results but the consumer does not trust the company so he refused to send the document but offered to send a sample of the flooring. The consumer was advised that his flooring was not hazardous. The consumer states they never got back to him about sending a sample.

    The consumer believes the flooring is not safe and should be recalled.

    Model

    Butterscotch Oak

    UPC

    Unknown

    Serial number

    Unknown

    Bought from

    Lumber Liquidators, Florida

    Bought

    Jun 2, 2015

    Where

    Palm Beach Gardens, Florida: Home/Apartment/Condominium

    Who was involved

    Age 85, Male

    The reporter’s relation to them

    Self

    As this report names them

    made or sold by Lumber Liquidators, Inc

    How badly, in CPSC’s words

    Injury, Seen by Medical Professional

14. Not said

    Made Oct 6, 2015 · , sent to the company Dec 23, 2015 · , published by CPSC Jan 8, 2016

    The product, in the report: LVT Underlay and Vinyl Planks Private labeler name: Tranquility Model name or number: 10029179/SILENT Serial number: n/applicable Date manufactured: n/applicable Manufacturer date code: n/applicable Product location: 5020 So Cleveland Ave 33907 Sent to floor location for pick-up. I do not know location prior to shipment. Lumber Liquidators order # [REDACTED]

    INTERNET MESSAGE RECEIVED BY THE ATTORNEY GENERAL’S OFFICE ON 09/19/2015

    [REDACTED]

    RE: Lumber Liquidator 3000 John Deere Rd, Toano, VA 23168 (757) 566-7546 Toano, VA 23168 Phone: (757) 566-7546 Website: www.lumberliquidators.com

    Subject: Mold on LVT Underlay

    In February of 2014 I completed the installation of LVT Underlay and vinyl planks. In June of 2015 I removed a few and found mold growing on the underlay in 5 months. The underlay is warranted to be mold resistant. It was installed throughout my home and the area I removed was in the middle of front room with no exposure to moisture.

    I have made several attempts to remedy this at the corporate and local retail store. After submitting a four page claim with pictures and many calls I was denied because they said I removed the material. I only removed a small portion of the material which was communicated and pictured to their representatives. After several more phone calls I spoke to a manager who said I was denied since they couldn’t verify the moisture level in my home.

    I have not had time to remove and re-install the vinyl planks and underlay.

    Injury information: Head ache started in May of 2015. Considerable anxiety due to headaches, time involved to fix $2500 financial cost for damage vinyl planks when removed & labor costs.

    Where

    North Fort Myers, Florida: Home/Apartment/Condominium

    Who was involved

    Age 56, Female

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Lumber Liquidators, made or sold by Lumber Liquidators, Inc

    How badly, in CPSC’s words

    Unspecified

15. Seen by a doctor or nurse

    Made Aug 19, 2015 · , sent to the company Oct 14, 2015 · , published by CPSC Nov 4, 2015

    The product, in the report: 12mm St. James Nantucket Beech laminate flooring

    The consumer recently saw the news story aired on 60 minutes about the laminate flooring sold by Lumber Liquidators containing high levels of formaldehyde and he feels his flooring may be affected. The consumer has the flooring in his entire home and has 2 unopened boxes under his bed. The consumer states the flooring was installed about a week after he purchased it. The consumer states his family has experienced adverse health effects since the flooring was installed.

    The consumer symptoms have been the following, bronchitis, watery eyes, and itchy throat. The consumer has visited a physician multiple times during the past 5 years. The consumer was prescribed anti-biotic for his bronchitis and prescribed eye drops.

    The consumer’s wife and both his daughters have been experiencing frequent headaches. The consumer’s wife has visited the physician and she has been advised to take headache pills. The consumer’s daughters have not seen a physician.

    On 08/19/15 the consumer called the firm (800-HARDWOOD) and spoke with a rep (name unknown) about his concerns with his flooring. The consumer was told that since he purchased the flooring more than 3 years ago he would not be offered the testing kit. The rep told the consumer that those who purchased laminate flooring within the past 3 years are being provided a testing kit.

    The consumer does not feel safe having the flooring in his home and would like to have the flooring replaced with a different type of flooring.

    Model

    Nantucket Beech

    UPC

    10012014

    Serial number

    Unknown

    Bought from

    Lumber Liquidators, Maryland

    Bought

    Sep 6, 2010

    Where

    Parkville, Maryland: Home/Apartment/Condominium

    Who was involved

    Age 50, Female

    The reporter’s relation to them

    My Spouse

    As this report names them

    made or sold by Lumber Liquidators, Inc

    How badly, in CPSC’s words

    Injury, Seen by Medical Professional

16. Hurt, no treatment

    Made Jul 20, 2015 · , sent to the company Aug 13, 2015 · , published by CPSC Aug 27, 2015

    The product, in the report: 12mm Summer Retreat Teak Handscraped laminate flooring

    The consumer purchased the laminate flooring from Lumber Liquidators and the sales order number is “[REDACTED]”. The consumer states he installed the laminate flooring in his home by early May 2014. The laminate flooring is in the kitchen, dining room and laundry room.

    Sometime in May 2015 the consumer was informed by his son that there were allegations about the laminate flooring sold by Lumber Liquidators containing high levels of formaldehyde. The consumer contacted Lumber Liquidators and was offered a testing kit. The consumer received the testing kit within a few days and performed the test. On 05/29/15 the consumer sent the testing kit to Environmental Diagnostics Laboratory (EDLab), located at 4911 Creekside Drive, Suite C, Clearwater, FL 33760 as instructed by Lumber Liquidators.

    On 06/24/15 the consumer’s wife contacted Lumber Liquidators to inquire about the results of the test. The consumer’s wife was told by a rep (name unknown) that the formaldehyde limit is .081 ppm and their results were .243 ppm (we are not sure who set the limit that the rep was referring to). The consumer has been calling Lumber Liquidators to request some assistance and information about how to proceed but the consumer has not been able to speak with anyone that can assist him. The consumer last called Lumber Liquidators on 07/13/15 and filed a report on the matter and the consumer was told that someone would get back to him but no one from Lumber Liquidators has reached out to him as of today 07/20/15.

    The consumer contacted EDLab (855-982-9797) to request a copy of the results (reference # [REDACTED]) and is still waiting to hear from them.

    The consumer states he and his wife have been experiencing sinus issues and headaches for some time. The consumer is not sure when the health issues began. The consumer is not sure whether the symptoms are from the high levels of formaldehyde in the laminate flooring but he is very concerned about their safety since he became aware of the test results.

    Model

    Summer Retreat Teak Laminate Flooring

    UPC

    10029600

    Serial number

    Unknown

    Bought from

    Lumber Liquidators, Ohio

    Bought

    Apr 26, 2014

    Where

    Pickerington, Ohio: Home/Apartment/Condominium

    Who was involved

    Age 59, Female

    The reporter’s relation to them

    My Spouse

    As this report names them

    made or sold by Lumber Liquidators, Inc

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

17. Hospital admission

    Made Apr 30, 2015 · , sent to the company Jun 2, 2015 · , published by CPSC Jun 23, 2015

    The product, in the report: trq black mountain maple, quatity 20.0 car 10023436/4mm

    We had flooring installed from lumber liquidators October, 2012. At the time we Did not know of defects in the flooring until last nights 60 min program. The flooring was Installed in out basement or man cave. My husband is 65 years old (DOB [REDACTED]) and has developed serious health issues after nothing wrong for years. He has extreme phlegm production. Actually causing debilitating breathing. Has been hospitalized as emergency when he had breathing issues. Joint pains, sleeping disorders. Until today he was waiting for Medicare to take care of him. However just made an appointment for check with ENT. ENT results are inconclusive; however, did start Nexium but no relief to date. Again waiting for scans test until 65 an eligible for financial assistance.

    The receipt from lumber liquidators is for trq black mountain maple, quantity 20.0 car 10023436/4mm

    10015924/Eco silent sound hf underlay

    10000540/qr white pj 11/16”x 11/16”x 8qr

    Floor was installed by one of their contractors lot flooring and construction. 478/397-6874 [REDACTED] At a price of $2,113.50

    Store where we purchased the floorings: store #139@lumber liquidators.com Macon, ga 1139 150 Tower Centre Drive Byron, ga 31008 Phone 478/225-4604 Fax. 478/225-4606 Email. Store 139@lumberliquidators.com

    We are: [REDACTED]

    Please reply to us as soon as possible.

    We are trying to prepare our home for sale. We will now have to disclose this information. Financially taking this flooring out is going to strap these two seniors. We need to down size but find our selves confused what to do now or next. We do have a box of the flooring left. I checked this box and it is manufactured in China. Home did not and has not sold - Off market at this time (5/10/15).

    We will await a response.

    Best [REDACTED]

    The submitter added her spouse was admitted to hospital as an emergency for breathing issue and released the same day.

    Model

    trq black mountain maple, quatity 20.0 car

    Bought from

    Lumber Liquidators Store #139, Georgia

    Where

    Forsyth, Georgia: Home/Apartment/Condominium

    Who was involved

    Age 64, Male

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Lumber Liquidators, made or sold by Lumber Liquidators, Inc

    How badly, in CPSC’s words

    Injury, Hospital Admission

18. No one hurt

    Made Apr 27, 2015 · , sent to the company May 26, 2015 · , published by CPSC Jun 9, 2015

    The product, in the report: Laminate Flooring

    The consumer indicates that the laminated flooring is only installed in his living room and the hallway.

    The consumer reports that every evening during the past two weeks he has been getting headaches, sinus drainage and a burning sensation on his eyes. The consumer believes this allergic reaction is due to possible formaldehyde poisoning from his laminate flooring as he has ever had allergies before.

    The consumer states that his dogs have been scratching more often than before and because they are usually laying on the floor, it may be caused by the formaldehyde in the floor. The consumer has checked both of his dogs and they do not have a fleece/ insect problem.

    The consumer believes this product poses a safety hazard. The consumer plans on contacting the manufacturer.

    Model

    ISP Poplar Forest Oak

    UPC

    10024376

    Serial number

    Unknown

    Bought from

    Lumber Liquidators, California

    Bought

    Jun 15, 2014, about then

    Where

    Tulare, California: Home/Apartment/Condominium

    Who was involved

    Male

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Lumber Liquidators, made or sold by Lumber Liquidators, Inc

    How badly, in CPSC’s words

    Incident, No Injury

19. Seen by a doctor or nurse

    Made Mar 26, 2015 · , sent to the company Apr 22, 2015 · , published by CPSC May 6, 2015

    The product, in the report: St. James 12mm Burnet Road Russet Laminate Flooring

    Consumer stated that according to the news aired on CBS 60 minutes about excessive formaldehyde in laminated flooring sold by Lumber Liquidators, he believes that his product might be affected. The consumer has not tested his laminated flooring but plans to.

    Consumer also believes that the health hazards may be present as well because he has noticed similar symptoms of those mentioned on the news since installation (symptoms included shortness of breath, coughing, nose bleeds, fatigue, respiratory illness etc.)

    The consumer has visited his physician regarding his symptoms but the physician has not been able to find what is causing these symptoms.

    On 03/25/15 the consumer contacted the firm and expressed his safety concerns. The firm’s rep told the consumer to go online to their web site and request an indoor air quality testing kit. The consumer plans to request the testing kit.

    The flooring is in the consumer’s bedroom.

    Model

    Unknown

    UPC

    Unknown

    Serial number

    Unknown

    Bought from

    Lumber Liquidators, Ohio

    Bought

    Sep 30, 2013, about then

    Where

    Batavia, Ohio: Home/Apartment/Condominium

    Who was involved

    Age 57, Male

    The reporter’s relation to them

    Self

    As this report names them

    made or sold by Lumber Liquidators, Inc

    How badly, in CPSC’s words

    Injury, Seen by Medical Professional

20. Seen by a doctor or nurse

    Made Mar 25, 2015 · , sent to the company Apr 16, 2015 · , published by CPSC Apr 30, 2015

    The product, in the report: Kensington Manor 12mm Antique Bamboo Laminate Flooring; Item # 10025761/12AB /1162

    The consumer had concerns about his flooring based on the news aired on CBS 60 minutes about excessive formaldehyde in laminated flooring sold by Lumber Liquidators. The consumer has his flooring tested and the results determined that his flooring has high levels of formaldehyde (70mg/kg).

    The consumer states that the flooring was installed in his home approximately a week after he purchased it. The consumer purchased 1200 sq ft. The consumer believes that the high level of formaldehyde in his flooring is causing him and his family to experience adverse health effects.

    The consumer states his symptoms began sometime in November 2013 (symptoms included soreness and swelling in his feet, lung congestion, shortness of breath, coughing and headaches). The consumer began going to his physician about these symptoms sometime in February 2014 (approximately). On 02/05/15 the physician told the consumer that he believes the consumer has sarcoidosis but the physician could not confirm it until he conducts a biopsy.

    The consumer states his fiancé has also experienced congestion, headaches, and nose bleeds and has visited a physician regarding these symptoms. The consumer’s fiancé has received antibiotics and taken over the counter medicine. The consumer states his son has experienced runny nose, coughing, sneezing and congestion. The consumer states that recently his son had strep throat and an ear infection.

    The consumer feels he is an example of the health effects caused from the high levels of formaldehyde in the flooring and would like CPSC to test his flooring.

    The consumer contacted the firm within the first year because the flooring began peeling. The consumer states that the firm had poor customer service and he did not continue pursuing the company to replace the flooring.

    On 03/18/15 (approximately) the consumer contacted the firm regarding the symptoms him, his son and fiancé are experiencing. The firm’s rep told the consumer that the allegations aired on CBS 60 minutes are false. The consumer was told that he would receive a kit to test his homes indoor air quality. The consumer told the firm’s rep about the test results of the flooring but the rep told the consumer that the test was probably done incorrectly.

    Model

    Unknown

    UPC

    Unknown

    Serial number

    Unknown

    Bought from

    Lumber Liquidators, Ohio

    Bought

    Aug 27, 2013

    Where

    Uniontown, Ohio: Home/Apartment/Condominium

    Who was involved

    Age 2, Male

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Lumber Liquidators, made or sold by Lumber Liquidators, Inc

    How badly, in CPSC’s words

    Injury, Seen by Medical Professional

21. Seen by a doctor or nurse

    Made Mar 12, 2015 · , sent to the company Apr 14, 2015 · , published by CPSC Apr 28, 2015

    The product, in the report: Laminated Bamboo Flooring

    Consumer stated that according to the news aired on CBS 60 minutes about excessive formaldehyde in laminated flooring sold by Lumber Liquidators she believes that her product might be affected.

    Consumer also believes that the health hazards may be present as well because she noticed similar symptoms of those mentioned on the news since installation, these symptoms includes insomnia, skin rashes, hair loss, dry and bloody mucus in nose etc. She is not sure when her health started to fail, the flooring was installed sometime in 2008 and it might have been 2010 when the symptoms started. She stated that she received medical attention from psychiatrists and dermatologist, however, she was never diagnosed of what could have caused these symptoms. Flooring was tested & found to contain formaldehyde.

    3/12/15 The manufacturer was contacted and she was advised that the report was false and had met compliance.

    Consumer feels that this product is unsafe and should be recalled.

    Photo of flooring printed in a color that is not true to the coloring of the actual floor. The actual color was much more yellow.

    Model

    unknown

    Bought from

    Lumber Liquidators, Connecticut

    Bought

    Nov 29, 2008, about then

    Where

    Norwalk, Connecticut: Home/Apartment/Condominium

    Who was involved

    Age 77, Female

    The reporter’s relation to them

    Other Relative

    As this report names them

    Brand Unknown, made or sold by Lumber Liquidators, Inc

    How badly, in CPSC’s words

    Injury, Seen by Medical Professional

22. Seen by a doctor or nurse

    Made Mar 9, 2015 · , sent to the company Apr 22, 2015 · , published by CPSC May 6, 2015

    The product, in the report: Laminated Flooring

    Consumer stated that according to the news aired on CBS 60 minutes about excessive formaldehyde in laminated flooring sold by Lumber Liquidators, she believes that her product might be affected.

    Consumer also believes that the health hazards may be present as well because she has noticed similar symptoms of those mentioned on the news since installation (symptoms included headaches, nausea, intestinal discomfort, memory loss coughing respiratory problems, hives, eyes burning etc. (2/27/15) She stated that she visited her physician and they diagnosed her of an elevation to liver enzymes due to blood test. No treatment was received.

    3/6/15 The importer was contacted and they advised her that they did not have any information pertaining to the report.

    Consumer feels that this product should be recalled.

    Model

    unknown

    Bought from

    Lumber Liquidators, Washington

    Bought

    Dec 15, 2014, about then

    Where

    Spokane, Washington: Home/Apartment/Condominium

    Who was involved

    Age 68, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Unknown, made or sold by Lumber Liquidators, Inc

    How badly, in CPSC’s words

    Injury, Seen by Medical Professional

23. Hurt, care not known

    Made Mar 3, 2015 · , sent to the company Apr 2, 2015 · , published by CPSC Apr 16, 2015

    The product, in the report: Laminate Flooring

    Consumer feels that the flooring is unsafe according to the news on 60 mins that the product has failed compliance and would like to have this recorded. She stated that she experienced health symptoms such as sinus problems since 2009.

    The distributors was not contacted.

    Model

    unknown

    Bought from

    Lumber liquidators, Texas

    Bought

    Jan 29, 2009

    Where

    Sanleon, Texas: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Lumber Liquidators, made or sold by Lumber Liquidators, Inc

    How badly, in CPSC’s words

    Injury, Level of care not known

CPSC’s disclaimer

Sources