Exo Terra heat or infrared lamps

2 reports to CPSC, the latest made Oct 9, 2022. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

2reports to CPSC
Oct 9, 2022the latest report was made
Sep 1, 2016the earliest
2with the company’s comments

Brand: Exo Terra
Maker: Rolf C Hagen USA Corp.Makers, importers or sellers, as the reports name them
Product: Heat or infrared lampsCPSC’s product type: Heat or Infrared Lamps (code 1634), in Furniture, Furnishings & Decorations: Indoor Lighting

By month

1 report from November 2021 to October 2022; the most in October 2022, 1. 1 earlier report, since September 2016, is in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
October 2022	1
September 2016	1

How badly anyone was hurt

No one hurt 2 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Oct 9, 2022, sent to the company Oct 13, 2022, published by CPSC Oct 27, 2022

The product, in the report: Reptile Heat lamp

Exo Terra, (model PT2349 by www.Hagen.com) heat lamp fixture overheated and gave a mild shock then stopped working. The unit has a max wattage of 160W, which was never exceeded. Upon opening the unit, I found one of the wires burnt through due to it being pinched under the other terminal screw.

Model
PT2349
UPC
Do not have
Serial number
None on unit
Bought from
PetsSmart, New Mexico
Bought
Feb 16, 2022, about then
Where
RIO RANCHO, New Mexico: Home/Apartment/Condominium
Who was involved
Age 57, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Exo Terra, made or sold by Rolf C Hagen USA Corp.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/26/2022) Rolf C Hagen USA Corp.: See attached comment

CPSC report 20221009-A53DA-2147353417. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 1, 2016, sent to the company Sep 12, 2016, published by CPSC Sep 26, 2016

The product, in the report: 100 Watt Exo Terra Daytime Heat Lamp (Multipurpose) Number on the box: PT2111 Colour Temperature: 2620 K This is a bulb used for providing heating to reptiles.

A multipurpose 100W Daytime Heat Lamp (for reptiles) which I purchased from Petco, exploded suddenly on the top of the terranium which I keep my chinese water dragons enclosed in. This has happened once before. The brand ofthe bulb is ExoTerra. l bought this bulb two weeks ago and have kept it in the same place on top of my terrarium since I got it.
Approximately 11 :30pm, the bulb suddenly hissed and then imploded (cracked outward), and pieces of the bulb went in different directions (many pieces landing in the water container that my lizards use for bathing). It made a very loud “pop” sound when it exploded and flickered light briefly. Smoke began traveling out of what was remaining of the bulb. I had to run to it and grab the broken bulb quickly because I was very alarmed that It could create a fire. I had to pull out the power plug to the lamp as well because the main filament of the lamp was still attached and discharging electrical output.
This is very dangerous to my safety, as well as the safety of my pets, and any potential complications this could cause to my house and things. I don’t know what would happen if I was not at home in the room when the bulb exploded. IT WOULD HAVE CONTINUED DISCHARGING ELECTRICAL CURRENT. My floor is carpeted and this is a potential ELECTRICAL FIRE HAZARD. This could have also electrocuted my pets and killed them.

Model
PT2111
Bought from
Petco, Florida
Bought
Aug 11, 2016, about then
Where
Royal Palm Beach, Florida: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Exo Terra, made or sold by Rolf C Hagen USA Corp.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/11/2017) Rolf C Hagen USA Corp.: CONSUMER PRODUCT SAFETY COMMISSION 4330 East West Highway Bethesda, MD 20814
Re: Report ID: 20160901-290EF-1591780 (re: Rolf C. Hagen Corp.; 100-Watt Exo Terra Daytime Heat Lamp)
To whom it may concern:
This office represents Rolf C. Hagen Corp. (“RCH”), the manufacturer of the 100-Watt Exo Terra Daytime Heat Lamp, reportedly involved in an 8/25/16 bulb explosion incident. We have received a report (“Report”) dated 9/1/16 to RCH via Saferproducts.gov. That Report invites RCH to respond to the claims in the Report. RCH responds as follows.
I. PRODUCT: 100 Watt Exo Terra Daytime Heat Lamp, Model No. PT2111
A. DESCRIPTION
The product at issue (“Product”) is a 100-watt heat lamp used to provide heat to reptiles. It has an appearance similar to a light bulb, but it is designed to produce more heat and less light than light bulbs. Its primary purpose is to provide warmth to some types of animals, including reptiles, kept in terrariums and similar enclosures. Purchasers of the Product affix the Product to a lighting fixture that is set within or over an enclosure. Sometimes, those fixtures include dome-shaped covers designed to surround and direct the heat of the lamp.
B. SAFETY RECORD
After a reasonable and good-faith search for information based on the short amount of time available, RCH has conveyed the following relevant information to us:
• RCH is not aware of any safety-related problem with any version of the Product when used with a certified fixture. • The Product meets or exceeds all applicable regulations and industry standards. • RCH never has been a defendant in any product-liability legal action concerning the Product.
II. BULB EXPLOSION INCIDENT
RCH has no information concerning the subject incident beyond what is stated in the Report. RCH has made several attempts to contact the Complainant, via phone and e-mail since September 29, 2016 but the Complainant provided no further information and requested no to be further contacted. As a result, RCH has, to date, been unable to conduct a complete and thorough investigation of the Product despite its good-faith effort to do so.
In addition to noting a lack of any evidence of a defect affecting the Product, RCH is compelled to address certain claims made by the Complainant noted in the Report.
A. SUMMARY OF ALLEGED EVENT
Pertinent allegations reportedly made by the Complainant are as follows:
• On or about August 11, 2016, the Complainant purchased the Product from Petco in Florida.
• On August 25, 2016, the following events allegedly occurred: - At 11:30 p.m., the bulb hissed and then “cracked outward,” causing fragments of the bulb to enter the reptile’s bathing water. - At the time of the explosion, the Product made a loud “pop” sound and flickered briefly. - The Product began smoking, forcing the Complainant to grab the broken bulb. - The Complainant pulled out the power plug to the lamp as it was still discharging electrical current. B. COMPLAINANT CLAIMS PRIOR SIMILAR INCIDENT
The Complainant alleges that she/he had a prior incident in which the same Product exploded. Nevertheless, she/he repurchased the Product again and, presumably, used it with the same fixture. RCH has no documentation of any prior complaints from this Complainant regarding the Product or any other product. It is unusual that the Complainant would purchase the Product a second time after experiencing an explosion, particularly without notifying the manufacturer of the initial incident.
C. INCORRECT FIXTURE
Without further information from the Complainant regarding which fixture she/he used in connection with the Product, it is difficult to surmise what caused the explosion. More likely than not, the Complainant used an incorrect fixture or an uncertified fixture, which is evidenced by the alleged reoccurring explosions. Similarly to household lightbulbs, the Product is packed in a sleeve and does not come with printed matter. Commonly, warnings and instructions are included with the fixture. We presume from the limited information available that the Complainant used the bulb in violation of the fixture instructions, causing it the shatter.
Thank you for your time and attention. Please contact us should you have any questions.
Very truly yours,
Bill Staar
William A. Staar, #16526 Ashley R. Theodore, #268090 MORRISON MAHONEY LLP 1001 Elm Street, Suite 304 Manchester, NH 03101 wstaar@morrisonmahoney.com atheodore@morrisonmahoney.com Phone: 603-622-3400 Fax: 603-622-3466 WAS/ART

CPSC report 20160901-290EF-1591780. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Exo Terra heat or infrared lamps

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.