Pottery Barn cribs, not portable or not said

The reports, as CPSC published them

1. No incident, no one hurt

   Made Sep 15, 2026 · , sent to the company Sep 18, 2026 · , published by CPSC Oct 3, 2026

   The product, in the report: Pottery Barn Kids Austen 2-in-1 Convertible Crib, Simply White finish, model/item number 9030809, manufacture date 06/01/2023. A standard full-size slatted crib with a fixed (non-drop) side rail design, sold as convertible to a toddler bed with a separately purchased conversion kit. Mine has never been converted and is in its original crib configuration. The crib is painted solid white. Per the manufacturer’s published specifications, overall dimensions are 30.5” wide x 55” long x 37” high, with end panels 52” long x 31.5” high x 1.25” thick, side panels 37” long x 30.5” high x 1.5” thick, 2.25” spacing between bars, and 5.5” clearance to the floor. The crib is constructed of wood with a painted finish. The side rails attach to the solid end panels via concealed cam-lock hardware: a metal post seated in the end panel engaging a cam fitting in the rail. This is the joint that has failed. The manufacturer states the crib may be used until a child can easily climb out or is taller than 35 inches, and that its juvenile products are third-party tested to CPSC-accredited lab standards. Assembly is required when shipped by standard parcel delivery, which was the case for mine. The product is imported. Purpose: infant and toddler sleep furniture.

   The end panel joinery on my child’s crib has failed structurally. The product is a Pottery Barn Kids Austen 2-in-1 Convertible Crib, Simply White, model number 9030809, manufacture date June 1, 2023. I registered the product with the manufacturer on June 25, 2024, and it has been in continuous use as a crib since approximately that time.

   The crib was purchased new and assembled according to the manufacturer’s instructions. It has been used only in its original crib configuration, never converted to a toddler bed, and has not been disassembled or relocated since assembly.

   The crib is occupied nightly by my two-year-old child, who sleeps, stands, and pulls up in it normally.

   I noticed that the side rails were pulling away from both the head and foot panels. On inspection, the metal cam post that joins the side rail to the end panel has pulled out of the end panel, and the joint has opened into a visible gap between the rail and the panel. The separation is present at multiple corners. The panels are no longer rigidly joined.

   The hazards I am concerned about are entrapment (the gap opening between the rail and the end panel presents a limb or head entrapment risk) and structural collapse of a side rail while the child is standing against it or pulling on it. Exposed metal hardware at the failed joint is also accessible from inside the crib.

   This failure occurred after roughly two years of normal use, well within the period the manufacturer specifies for the product, which is marketed for use until a child can climb out or exceeds 35 inches in height. Second, Pottery Barn Kids recalled its Penny Convertible Crib in July 2023 (CPSC recall, model 2850473) for end panels becoming loose and separating. The defect I am describing appears to be very similar in a different model from the same manufacturer.

   Model

   9030809

   Bought from

   Pottery Barn Kids

   Bought

   Jun 25, 2024

   Where

   United States: Home/Apartment/Condominium

   Who was involved

   Age 2, Unspecified

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Pottery Barn, made or sold by WILLIAMS-SONOMA, INC.

   How badly, in CPSC’s words

   No Incident, No Injury

2. Seen by a doctor or nurse

   Made Jul 16, 2026 · , sent to the company Jul 21, 2026 · , published by CPSC Aug 4, 2026

   The product, in the report: Pottery Bard Milo Two Tone Convertible Crib, Simply White/Pebble

   My 21 month old son got his leg caught in the crib bars which form a V on either end. It happend in the middle of the night. He must have stuck his leg through the opening, and the more he pulled the more wedged down the ground it became. He does wear a sleep sack while sleeping, it’s very thin. When we went in his room because he was crying it was very hard to get his leg out of the opening. It was VERY wedged down deep into the V. He as significant bruising and is extremely swollen. We got xrays and he doesn’t not have fractures, but after almost 48 hours the swelling has not reduced. He cannot put any weight on it and is in a lot of pain even with pain meds. The V at the ends of the crib do seem like a very poor design, enabling this entrapment.

   Model

   #3865184

   Bought from

   Pottery Barn Kids

   Bought

   Jun 27, 2021

   Where

   Vista, California: Home/Apartment/Condominium

   Who was involved

   Age 1, Male

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Pottery Barn Kids, made or sold by WILLIAMS-SONOMA, INC.

   How badly, in CPSC’s words

   Injury, Seen by Medical Professional

3. No one hurt

   Made Jan 27, 2025 · , sent to the company Feb 5, 2025 · , published by CPSC Feb 20, 2025

   The product, in the report: convertible crib

   Caller stated that she heard a cracking sound when her daughter got in the convertible crib that was converted to a toddler bed, her spouse helped her daughter to get out immediately. She stated that she noticed that 3 of the legs detached. She stated that she contacted the company to report the issue, but they tried to blame her by stating that she should have check the crib thoroughly. Caller stated that this crib poses a safety hazard for children and should be reported.

   Update: After posting a negative review on [REDACTED], Pottery Barn customer service offered to pick up the crib and issue a refund. I accepted the pickup and refund. They are supposed to pick it up on 2/3/25 and issue refund after pickup. I have included photos of the crib legs as well, which have no wood glue or fasteners (like bolts) to secure them. It is just these 2 flimsy, thin nails holding the legs in the crib.

   Model

   Dawson convertible crib

   Bought from

   Potterybarn.com

   Bought

   Apr 1, 2023, about then

   Where

   Manhattan Beach, California: Home/Apartment/Condominium

   Who was involved

   Female

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Pottery Barn Kids, made or sold by WILLIAMS-SONOMA, INC.

   How badly, in CPSC’s words

   Incident, No Injury

4. No one hurt

   Made Jan 11, 2025 · , sent to the company Jan 15, 2025 · , published by CPSC Jan 30, 2025

   The product, in the report: Pottery Barn Kids Dawson convertible crib in whitewash with end panels. It was configured as a crib, not toddler bed when it failed. https://www.potterybarnkids.com/products/dawson-endpanel-crib-conversion-kit-set/?position=56 Overall: 54” wide x 29.5” long x 35” high End Panels (short ends): 30.5” wide x 29.5” high x 1” thick Side Panels (long ends): 52” wide x 35” high x 1” thick Clearance to Floor under Side Panel: 5” high Height from Top of Front Panel to Floor: 35” Mattress Platform: 27” wide x 51” long x 1” thick Height Settings from Top of Mattress Platform to Floor (2): 6.5”-16.5” Height Settings from Top of Crib Front Side to Mattress Platform (2): 18.5”-28.5” Space between Vertical Bars: 2.5” Legs: 3.5” wide x 1” deep x 5” high Weight: 54 lbs Weight Capacity: 50 lbs

   I have a Pottery Barn Kids Dawson end panel crib, and today one of the legs fell out and cracked the bottom rail. The glue and staples seemed to have failed. We were changing the sheets on the mattress when it failed, luckily our daughter was not in the crib at the time, but she could have fallen and hit her head on the side.

   Model

   Dawson Endpanel Crib

   Bought from

   Pottery Barn Kids

   Bought

   Oct 1, 2023, about then

   Where

   Smyrna, Georgia: Home/Apartment/Condominium

   Who was involved

   Age 30, Female

   The reporter’s relation to them

   My Spouse

   As this report names them

   Brand Pottery Barn Kids, made or sold by WILLIAMS-SONOMA, INC.

   How badly, in CPSC’s words

   Incident, No Injury

5. Hurt, no treatment

   Made Jul 23, 2024 · , sent to the company Jul 25, 2024 · , published by CPSC Aug 8, 2024

   The product, in the report: Kendall Fixed Gate Crib, Simply White, In-Home Delivery #2069378

   Incident Description: Description of the Product: The Pottery Barn Kids Kendall Crib is intended to be a long-lasting piece of furniture for a child’s room. Nature of Complaint: After a crib was purchased and then delivered and assembled by Pottery Barn a persistent and strong paint-like smell has been noted. Despite efforts to ventilate the room and the product, the odor remains strong and overpowering. The intensity of the smell is such that it causes discomfort to adults, making it difficult to stay in the same room as the product for more than a few minutes. Concerns: Health and Safety Risk: The strong paint-like smell suggests the possibility of volatile organic compounds (VOCs) or other potentially harmful chemicals being present. These substances can be particularly hazardous for young children, whose developing bodies are more susceptible to environmental toxins. Potential Non-compliance with Safety Standards: Given the nature of the product as a child’s crib, the presence of a strong chemical odor raises concerns about the compliance of the product with safety standards for children’s furniture, especially regarding non-toxic finishes and materials. Actions Taken: The crib has been left in a well-ventilated room to air out since its assembly. Despite these measures, the strong odor persists. Pottery Barn was contacted, and they replaced the crib with the same model of crib, but the overwhelming smell was present with this crib as well so we insisted that they take the crib back and issue a refund. Another crib was purchased from a different retailer and it has no smell or issue. Requested Actions: - Investigation into the Chemical Composition of the Paint/Finish: We request that PBK investigates the chemical composition of the paint or finish used on the Kendall crib to ensure it is safe for children and complies with relevant safety standards. The description of the crib on PBK website says that it is “GREENGUARD GOLD CERTIFIED Our GREENGUARD Certifies products contribute to cleaner indoor air.” That cannot be possible as this crib has a horrible unsafe smell and has to be false advertising. - Remedial Measures: If the product is found to be unsafe, we request immediate action to rectify the issue, which could include a recall, replacement, or refund. - Public Notification: We suggest that Pottery Barn inform consumers who have purchased this product about potential risks and the steps being taken to address the issue.

   Model

   Kendall Fixed Gate Crib, Simply White

   Bought from

   Pottery Barn Kids

   Bought

   May 25, 2024

   Where

   seabright, New Jersey: Home/Apartment/Condominium

   Who was involved

   Age 2, Unspecified

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Pottery Barn Kids, made or sold by WILLIAMS-SONOMA, INC.

   How badly, in CPSC’s words

   Injury, No First Aid or Medical Attention Received

6. No one hurt

   Made Jul 14, 2023 · , sent to the company Jul 18, 2023 · , published by CPSC Aug 1, 2023

   The product, in the report: Pottery Barn Penny Crib

   Baby crib split apart. End panel splintered off exposing splintered wood and an open end of the crib. Seller replaced the crib fairly promptly, and months later issued a recall notice. It has been nearly two months since the recall notice and we are still waiting on a replacement crib and there is a complete lack of customer service available to address questions about timing, delays, or compensation for safe sleep spaces needed in the meantime.

   Model

   Penny Crib

   Bought from

   Pottery Barn

   Bought

   Dec 3, 2022, about then

   Where

   DANA POINT, California: Home/Apartment/Condominium

   Who was involved

   Unknown

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Pottery Barn, made or sold by WILLIAMS-SONOMA, INC.

   How badly, in CPSC’s words

   Incident, No Injury

7. Hurt, no treatment

   Made Jun 1, 2023 · , sent to the company Jun 5, 2023 · , published by CPSC Jun 20, 2023

   The product, in the report: Pottery Barn Kids Rory 4-in-1 Convertible Crib OVERALL: 31.5” wide x 56.5” long x 44.5” high MATTRESS PLATFORM: 27” wide x 51” long PLATFORM CAN BE ADJUSTED TO THE FOLLOWING HEIGHTS: 9”, 15.5”, 19.5”. CRIB END PANELS: 30.5” wide x 27.5” high x 2” thick CRIB BACK PANEL: 56” long x 44.5” high x 2.5” thick CRIB FRONT PANEL: 52” long x 28” high x 2.5” thick CLEARANCE UNDER CRIB: 6” WEIGHT: 94 pounds CONSTRUCTION Expertly crafted with solid New Zealand Pine wood, engineered wood, MDF (medium density fiberboard), poplar wood and wood veneers. Mattress platform is crafted of metal and has three height options to accommodate your growing baby. Finishes are hand applied in multi-step process in child-safe, water-based paint, which provides durability, depth of color and richness to the crib. This contract-grade item is manufactured to meet the demands of commercial use in addition to residential. Learn More. When purchasing a crib, it is strongly recommended to purchase the toddler bed conversion kit at the same time. Rory 4-in-1 crib converts in the following ways: (1) Crib; (2) Toddler bed with guardrail (conversion kit sold separately); (3) Full-sized bed with headboard only (metal bed frame sold separately); (4) Full-sized complete bed with headboard, footboard and side rails (full bed conversion kit sold separately). Complete your crib. Shop our favorite mattresses. Imported. CARE & SAFETY All Pottery Barn Kids juvenile products are tested at 3rd party CPSC accredited labs to meet or exceed all industry voluntarily and regulatory safety requirements. Do not over tighten fasteners, as this may cause distortion or breakage. This crib may be used until your child can easily climb out or is taller than 35 in. (89cm). We do not recommend the use of chemical cleansers, abrasives or furniture polish. ASSEMBLY Rory 4-in-1 View Assembly Instructions https://www.potterybarnkids.com/products/rory-4-1-convertible-crib/?pkey=s~rory~21

   https://www.potterybarnkids.com/products/rory-4-1-convertible-crib/?pkey=s~rory~21

   Rory 4-in-1 Convertible Crib

   The crib was sold to me from Pottery Barn Kids. The crib is missing holes to install properly and safely. The front conversion kit cannot be safely installed. I immediately notified Pottery Barn Kids of the issue and spoke to [REDACTED]. He refused to complete a claim and said Pottery Barn Kids would not help send a proper product.

   My child fell and hit his head from leaning on the rail as it cannot be attached properly.

   Bought from

   Pottery Barn Kids, Missouri

   Bought

   Nov 30, 2020, about then

   Where

   Ballwin, Missouri: Home/Apartment/Condominium

   Who was involved

   Age 1, Male

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Pottery barn, made or sold by WILLIAMS-SONOMA, INC.

   How badly, in CPSC’s words

   Injury, No First Aid or Medical Attention Received

8. No incident, no one hurt

   Made Dec 4, 2022 · , sent to the company Dec 8, 2022 · , published by CPSC Dec 22, 2022

   The product, in the report: Larkin Crib from Pottery Barn

   Wood crib bar splitting 1.5 years after first use posing risk of harm to child in form of cuts or small pieces that could break off and be swallowed.

   Model

   Larkin

   Bought from

   Pottery Barn Kids

   Bought

   Dec 20, 2020

   Where

   Missouri City, Texas: Home/Apartment/Condominium

   Who was involved

   Age 1, Female

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Pottery Barn, made or sold by WILLIAMS-SONOMA, INC.

   How badly, in CPSC’s words

   No Incident, No Injury

CPSC’s disclaimer

Sources