Lillebaby baby carriers, kind not given

2 reports to CPSC, the latest made Apr 6, 2021. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

2reports to CPSC
Apr 6, 2021the latest report was made
Jul 21, 2017the earliest
2with the company’s comments

Brand: Lillebaby
Maker: lillebabyMakers, importers or sellers, as the reports name them
Product: Baby carriers, kind not givenCPSC’s product type: Baby Carriers, Not Specified (code 1548), in Baby: Nursery Equipment & Supplies

Other ways the reports write the brand (1)

“LilleBaby Carrier”

By month

1 report from May 2020 to April 2021; the most in April 2021, 1. 1 earlier report, since July 2017, is in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
April 2021	1
July 2017	1

How badly anyone was hurt

No one hurt 2 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Apr 6, 2021, sent to the company Apr 9, 2021, published by CPSC Apr 23, 2021

The product, in the report: Lillebaby original 6 in 1 baby ergonomic carrier, Azalea, purchase date of dec 27, 2019

I have a little over one year old with proof of purchase baby carrier rated for 45 pounds and my son is 28.5 pounds. The waist stability belt tore at a vital and dangerous spot out of normal wear. This makes the carrier hazardous and a dangerous fall issue for baby as it is no longer secure, potential life threatening issue. Upon reaching out to the company they said I was 3 months past warranty and I can buy a new one. There is nothing in their carrier tags or manual stayying an expiration date or a need of safety inspection after one year of use, most mother’s use carriers between multiple infants over a period of years.

Model
Original 6 in 1 baby ergonomic carrier
Serial number
B2019cm 06169
Bought from
Amazon through Lillebaby
Bought
Dec 27, 2019
Where
Grand prairie, Texas: Home/Apartment/Condominium
Who was involved
Age 1, Male
The reporter’s relation to them
My Child
As this report names them
Brand Lillebaby, made or sold by lillebaby
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/21/2021) lillebaby: The customer reached out to our Customer Service Team on April 1st, 2021. The purchase was made over a year ago. The damage on the carrier did not appear to be a product or manufacturing defect. Based on our test reports, the webbing can withstand at least 157 lbs. of tensile or load strength. This webbing and the carrier have been tested for tensile strength and load tests. The JPMA/ASTM F2236 test reports as well as the tensile strength of the webbing are available if needed. It looked like the webbing was caught on something sharp. We have never seen a webbing defect like this and have never received any complaint from other customers. The webbing of our baby carrier will never tear apart with just the load of the baby or by just pulling to adjust the webbing as per normal use. Because we wanted to see the baby carrier to inspect, we recently offered a replacement with free expense, after receiving the carrier back but we never received the baby carrier back. We do not believe that this is a product defect nor a manufacturing defect. Therefore, this is product is not an unsafe product since it has been tested as per safety standard and inspected several times y the factory, in-house and third party laboratory.

CPSC report 20210406-A9C78-2147364968. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 21, 2017, sent to the company Oct 31, 2017, published by CPSC Nov 22, 2017

The product, in the report: Baby & Infant Carrier

I was wearing my baby using the Lillebaby carrier when I felt that my hip strap was loose. It was then I realized that the buckle was broken and when I slightly touched it, the whole thing came undone while I was still wearing my baby! This product is a fall hazard because my baby could’ve fallen out. I had the carrier for less than 2 months. I contacted customer service through various methods: email, text, facebook message, and phone. They finally responded with no apology or shock, but an offer for a replacement buckle.

Model
All Seasons Baby Carrier
Bought from
fresh start liquidators
Bought
Jun 2, 2017
Where
COLORADO SPGS, Colorado: Place of Recreation or Sports
Who was involved
Age 0, Male
The reporter’s relation to them
My Child
As this report names them
Brand LilleBaby Carrier, made or sold by lillebaby
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/6/2017) lillebaby: We sincerely apologize that the first response given appeared to the customer to be without clear empathy for the situation. While we immediately offered to assist with the problem, we failed in sufficiently addressing the person’s feelings. We understand that the situation was very scary for the parent and we do not wish that upon our users. We sincerely apologize for the way it was perceived. Waist belt buckle breakage is something we seldom see, and is caused by buckles being slammed in car doors or dogs chewing on the buckles, or otherwise damaged. We take safety issues very seriously and our customer service wanted to educate the customer on protecting the buckle going forward. Since we had already offered to replace the buckle or carrier, our intention was not to shift blame, we sincerely wanted her to be aware of how buckles can be damaged. The representative also invested time to educate the customer on proper use of the elastic safety strap which is designed as a backup to prevent potential fall hazards caused by a broken or unbuckled buckle. To assist further, the representative included a picture to illustrate how to properly use the elastic safety strap. This was to prevent future situations and not to shift the blame. We replace buckles whenever safely possible even when it is due to the customer breaking it themselves. Since the customer expressed a concern with the representative helping her, we immediately moved the correspondence to a second representative. As referenced below, it appears a suitable solution was found within a little over 25 hours.
Communication times: Initial email received: 7/21 at 9:51am LILLEbaby’s response: 7/21 at 3:26 pm Claim was finished by the next morning with final response: 7/22 at 10:26am on. No other contacts have been found. Jul 21, 9:03 PM MDT by customer (personal information and other brand and cobranding names removed) I very much appreciate your response. Thank you for your concern and appropriate reaction to what happened. I was a huge fan of LILLEbaby and even recently purchased the Complete All-Seasons for my friend and her newborn. I was wrestling with returning her carrier because of the initial response of your customer service. The lack of empathy, concern was not appropriate. Even to hint that I had caused the buckle to break is not how one should deal with a customer, especially when it comes to the safety of her baby. I appreciate your offer to get a new carrier. The one that I have currently is the Complete- All Seasons- in X print. Your site no longer offers it and I had to research a bit to find a store that sold it. I am a huge fan and i LOVED my LILLEbaby carrier. I think you can see why I was so devastated when the buckle broke. And even angrier by the customer service. * I have attached a photo of the X print and style. Unless you have another X print or other options, because of your appropriate and kind response, I’d like to simply have the buckle replaced as offered earlier. I hope that it can be done quickly so I can continue to use the carrier. If this ever happens again, I hope to receive a full refund. Thank you for your time and concern, [Customer name removed]

CPSC report 20170721-6B0CD-2147398779. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Lillebaby baby carriers, kind not given

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.